6,775 Service Delivery jobs in India

Service Delivery Manager
Date: Jul 29, 2025
Req ID: 101727
Location:
Bengaluru, KA, IN
Workplace Type: Hybrid/Remote
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.
The Service Delivery Manager is responsible for supporting & managing the delivery and support of the managed services provider(s). This role ensures that AGCO DT Services operate efficiently, meet SLAs, and provide a satisfactory user experience and service excellence. The Service Delivery Manager oversees the provision of support services, maintains high levels of customer satisfaction, and promotes continuous improvement in service performance.
**Your Impact**
+ Service Management: Oversee the delivery of application support services, ensuring compliance with service level agreements (SLAs) and performance standards. Manage client expectations and ensure high levels of customer satisfaction
+ Vendor/Partner Management: Manage relationships with third-party vendors and service providers, ensuring they deliver high-quality services and meet contractual obligations. Include managing vendor relationships in a managed services context
+ Incident Management: Accountable for application-related incidents and problems, ensuring minimal disruption to client operations. Focus on proactive incident management and root cause analysis
+ Stakeholder Communication & Engagement: Act as the primary point of contact for stakeholders, providing regular updates on service performance and addressing any concerns or issues. Manage client relationships and ensure alignment with client business needs.
+ Reporting and Analysis: Monitor and report on service delivery performance, identifying areas for improvement and implementing corrective actions. Include reporting to clients and ensuring transparency in service delivery,and accountable for Service Delivery Metrics for applications in scope
**Your Experience and Qualifications**
+ Bachelor's degree or higher in computer science, information Systems, or related field.
+ Proven experience as a Service Delivery Manager or in a similar role, with a focus on Application Support and vendor management.
+ Experience with global or offshore AMS delivery models.
+ Ability to manage multiple priorities and work effectively in a fast-paced environment.
+ Experience with ITIL or other service management frameworks will be an advantage, Familiarity with enterprise applications such as SAP, Oracle, Salesforce and Customer Applications
**Your Benefits**
+ ?GLOBAL DIVERSITY - Diversity means many things to us, different brands, cultures, nationalities, genders, generations - even variety in our roles. You make us unique!
+ ?ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.
+ ?POSITIVE IMPACT - Make it personal and help us feed the world.
+ ?INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence - and work alongside teams of people worldwide who share your enthusiasm
+ ?MAKE THE MOST OF YOU - Benefits include health care and wellness plans and flexible and virtual work option.
?
**Your Workplace**
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
**Join us as we bring agriculture into the future and apply now!**
Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.
**AGCO is proud to be an Equal Opportunity Employer**
**Job Segment:** Computer Science, ERP, Service Manager, Technical Support, User Experience, Technology, Customer Service

Your potential has a place here with TTEC's award-winning employment experience. As a Service Delivery Manager working Onsite in Mohali, India, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!
**What You'll be Doing**
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
**During a Typical Day, You'll**
· Improve the key success metrics associated with goals. These include:
o Customer Satisfaction Score
o Service Level Goals
o Quality Goals
· Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
· Bring your time management and organizational skills to manage multiple, complex, on-going tasks and projects while monitoring absence and attendance of your team
**What You Bring to the Role**
· Minimum 1 year call center or equivalent work experience
· Continuously promote a performance-driven culture and always work towards reaching for amazing
· Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
· Consistently mentor and inspire others
· Customer focused mindset
· Understanding, interpreting, and manipulating data for reporting
**What You Can Expect**
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Use if Non US based role: Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#Onsite
**Title:** _Service Delivery Manager_
**Location:** _India-Punjab-Mohali_
**Requisition ID:** _0462I_

Service Delivery ManagerChennai, IndiaJR011679
**Primary Responsibilities:**
+ Acts as a client advocate and a point of escalations for client service delivery needs. Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are achieved. Provides guidance within Ensono's' operational teams to ensure clients have an exceptional experience with the technology solutions we provide and that contractual obligations are met. Actively identifies, captures, and communicates operational risks, insights, opportunities, and efficiencies. Develops and executes improvement plans from discoveries.
+ Works with the assigned Ensono support resources to capture important client data and conducts analyses to identify issues and track progress against the client's business outcomes. This may include analyzing the health/wellness of the client's environment, data on incidents/SLAs.
+ Educates the operational team in understanding how clients utilize Ensono services in support of their business.
+ Educates the operational team in understanding how clients utilize Ensono services in support of their business.
+ Provides guidance on Ensono products (i.e., client portal) by coordinating with internal SMEs and support organizations.
+ Supports relationships across the client's organization to confirm the right level of participation across IT and the business to drive success and achieve the client's outcomes.
+ Maintains and improves CSAT through optimizing service quality and end-to-end client experience.
+ Provides communications for critical business impacting events, account updates, and service improvement plans.
+ Collaborates with the Client Engagement Team (Sales) to build a strong account plan and coordinates to effectively manage client relationships, strategic outcomes, opportunities, and manages the client's overall contractual relationship.
+ Supports the management of critical client issues/incidents via an ITSM based approach, communicating the client's expectations, and ensuring coordination across the Ensono team to deliver.
+ Assesses account performance through Ensono's Client Health Dashboard and works across Ensono teams to manage client challenges and deliver high quality service to each client.
+ Establishes and participates in leading operational meetings focused on ITSM governance and SLA adherence.
**We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.**
**Required Qualifications**
+ 5+ years of IT Service Management experience in a client-facing role
+ Client relationship management experience
+ Operational ability in diverse, large-scale, multi-platform, outsourced environments
+ In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
+ Proficient understanding of ITIL ( (Information Technology Infrastructure Library) principles
+ Demonstrated understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking Willing to travel as required (e.g., client service reviews at client site)
**Shift Timings:** 5:30 PM to 2:30 AM
JR011679

**Job Summary**
We are seeking a highly experienced Service Delivery Manager- Ops with 15 to 18 years of experience to join our dynamic team. The ideal candidate will have a strong background in Solution Manager Business Process and Business Operations. This hybrid role requires rotational shifts and proficiency in English. The candidate will play a crucial role in ensuring seamless service delivery and operational excellence.
**Responsibilities**
+ Lead the service delivery team to ensure optimal performance and client satisfaction.
+ Oversee the implementation and maintenance of Solution Manager to streamline business processes.
+ Provide strategic direction for business operations to enhance efficiency and effectiveness.
+ Monitor and manage service delivery metrics to ensure compliance with established standards.
+ Collaborate with cross-functional teams to identify and resolve operational issues.
+ Develop and implement best practices for business process management.
+ Ensure alignment of service delivery with organizational goals and objectives.
+ Conduct regular performance reviews and provide feedback to team members.
+ Manage client relationships and address any service-related concerns.
+ Drive continuous improvement initiatives to enhance service quality.
+ Ensure adherence to governance risk and compliance standards.
+ Utilize domain knowledge in investment banking operations to optimize service delivery.
+ Provide training and support to team members to enhance their skills and knowledge.
**Qualifications**
+ Must have extensive experience with Solution Manager Business Process and Business Operations.
+ Should possess strong analytical and problem-solving skills.
+ Must have excellent communication and interpersonal skills.
+ Should be proficient in English (Read/Write Speak).
+ Nice to have experience in Investment Banking Operations Governance Risk & Compliance Finance & Accounting.
+ Should be able to work in a hybrid model with rotational shifts.
+ Must have a proven track record of managing service delivery teams effectively.
+ Should be able to develop and implement strategic plans for service delivery.
+ Must have experience in conducting performance reviews and providing constructive feedback.
+ Should be able to manage client relationships and address service-related concerns.
+ Must have the ability to drive continuous improvement initiatives.
+ Should be able to ensure compliance with governance risk and compliance standards.
+ Must have the ability to provide training and support to team members.
**Certifications Required**
ITIL Certification PMP Certification Six Sigma Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Position/ Job Title: Service Delivery Manager

Location: Bengaluru, Karnataka

Job Description for the Position:

• The Service Delivery Manager (SDM) is responsible for the effective management and organization of operational aspects of IT Services. The job holder is responsible for coordinating the various projects as initiated by the customer and will be single point contact for the customer.
• A Service Delivery Manager (SDM) is responsible in ensures that services and support processes meet customer needs while maintaining efficiency, quality, and cost-effectiveness.
• SDM should have had experience in managing a relatively large size teams of 80 to 100 team members

Experience:

• 20+ years’ experience, with at least 8 to 10 years in IT Outsourcing and Services.
• Ideal candidate would be expected to have a good understanding of technology in Systems.
• Should have very strong written and oral communication skills in English
• Ability to work independently with little day to day support – self starters
• Preferred spoken languages – English

Responsibilities:

IT Services Management:

• Strong knowledge in ensuring services and support processes meet customer needs while maintaining efficiency, quality, and cost-effectiveness.
• Possess experience in working closely with teams to align service strategies with production goals.
• Strong knowledge in identifying and implementing process improvements using methodologies such as Six Sigma, and Kaizen.
• Expertized in managing customer relationships, acting as a primary point of contact for service-related issues.
• Should have experience in ensuring compliance with industry regulations, safety standards (OSHA, ISO 9001, etc.), and environmental policies.
• Should possess knowledge on how to coordinate with production, maintenance, and supply chain teams to ensure smooth service operations.
• Expertized on Incident recovery, Problem management, reduction of tickets, server onboarding and offboarding, assert management, risk management.
• Strong knowledge in addressing customer inquiries and concerns; analyzing requests and ensuring to meet timely delivery goals, SLAs or KPIs and contractual bindings.
• Good experience in allocation of resources effectively to meet service demands.
• Strong knowledge in addressing customer inquiries and concerns; analyzing requests and ensuring to meet timely delivery goals, SLAs or KPIs and contractual bindings.
• Expertized on Incident recovery, Problem management, reduction of tickets, server onboarding and offboarding, assert management, risk management.
• Review and present executive summaries/dashboard and SLA reporting as required to senior leadership and Customers.
• Understand and support client in managing inventory of devices supported and to help them in keeping the inventory updated.
• Own the KPIs agreed in the contract.
• Make recommendations on strategies in respect of various technologies.
• Provide the periodical reports and other ad-hoc reports as per the contract to the customer
• Maintaining disaster recovery and business continuity processes for the customer
• Build long-term relationship with the customer
• Deliver continual improvement in service measures and KPIs
• P&L responsibility
• Automation in service delivery
• Resource management
• Utilization
• Will be responsible for billing
• Value add to customer-YOY by working closely with the in consultation with CoE
• Overall SLA management – Operation interaction with technologies Lead / Service Owner
• Overall Customer Satisfaction & Employee satisfaction

Team Management:

• Management of onshore & Offshore team members of up to 100
• Motivation of individuals and building team working
• Employee retention, motivation and training
• Focus on grooming people from L1 to L2, L2 to L3 within select timelines
• Development of technical and personal skills for team members
• Address suitable career development of staff

Personal Management:

• Demonstrate personal commitment to excellence.
• Work toward continual improvements within the account and recommend improvements in the process.
• This is a middle - Senior management position and should concentrate on the control & organization of the reporting staff members
• Maintain awareness of customer’s business and IT’s role in it
• Awareness of other companies’ IT functions, especially in the financial sector
• Deal effectively with outside contacts / vendors
• Avoid unnecessary conflicts and should know how to escalate issues
• Should be able to adjust to people, culture, policies and situations
• Should have capacity to effect the actions, behavior and opinions of others by appealing to reason or understanding
• Will participate in monthly reviews and governance meetings
• Will coordinate QA, and Audit.

Education:

• Education – Minimum Qualification - Engineer / MBA desired MCSE/CCNP or Equivalent technical certification

Job Purpose

The role of a Service Delivery Manager (SDM) in the Global Cloud Excellence Team is to ensure the smooth and efficient delivery of services to clients or customers. SDM is responsible for managing the overall service delivery process, maintaining strong customer relationships, and ensuring that service level agreements (SLAs) are met. You will support as an SDM to lead our 24/7 Cloud Operations Team. The ideal candidate will be responsible for overseeing the daily operations of our cloud infrastructure, software application and platform, ensuring high availability, performance, and security. This role requires strong team management skills, technical expertise in cloud technologies, and a commitment to operational excellence. You will act as the bridge between development and operations by governing implementation of continuous integration and continuous deployment (CI/CD) pipelines, optimizing cloud infrastructure, and enhancing system performance and security towards achieving larger organizational objectives to facilitate seamless collaboration between development and operations teams to enhance the speed and quality of software delivery and its operations.

Reporting Manager: Head of ZDP India

This a manager role

Roles & Responsibilities

Team Leadership:

• Manage and mentor a team of cloud operations engineers and support staff.
• Foster a culture of collaboration, continuous improvement, and accountability within the team.

Operational Oversight:

• Ensure the 24/7 availability of cloud services, platform and infrastructure.
• Monitor system performance and implement proactive measures to prevent downtime.
• Develop and enforce operational policies and procedures to enhance service delivery.

Incident Management:

• Lead incident response efforts, ensuring timely resolution of issues and minimizing impact on services.
• Conduct post-incident reviews to identify root causes and implement corrective actions.
• Enable ITIL Process

Capacity Planning:

• Analyze current and future capacity needs to ensure optimal resource allocation.
• Collaborate with operations teams to plan and execute cloud infrastructure upgrades and expansions.

Performance Metrics:

• Define and track key performance indicators (KPIs) for cloud operations.
• Prepare regular reports for senior management on operational performance and service levels.

SLA Management:

• Ensures compliance with the agreed SLA
• Determines demands for IT services
• 1st escalation instance for Customer regarding Service Operation
• ensures compliance and continuous improvement of the agreed processes
• creates the monthly service level reports with the status of the supported services and agreed KPIs
• Conducting regular service review meetings with the customer

Collaboration:

• Work closely with development, operations team, security, and product teams to align operations with business objectives.
• Participate in cross-functional projects to improve overall service delivery and customer satisfaction.

Budget Management:

• Assist in the development and management of the operations budget.
• Identify cost-saving opportunities while maintaining service quality.

Qualifications & Work Experience:

Education:

• Bachelor’s degree in computer science, Information Technology, or a related field.

Experience:

• 8 -12 years of experience in cloud operations, IT operations, or a related field.
• Proven experience in managing 24/7 operations teams.
• Willing to provide on-call support as and when needed.

Technical Skills:

• Strong knowledge of cloud platforms (e.g., Azure, AWS and Google Cloud).
• Familiarity with infrastructure as code (IaC) tools and practices (e.g., Terraform, Bicep, ARM etc).
• Experience with monitoring and logging tools (e.g., Prometheus, Grafana, Datadog etc).
• Experience with Ticketing tools (e.g., ServiceNow, JIRA, ADO etc)

Soft Skills:

• Excellent team management skills.
• A strong focus on customers and results
• Strong problem-solving abilities and attention to detail.
• Effective communication skills, both verbal and written.

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at ZEISS India ( )

Position/ Job Title: Service Delivery Manager
Location: Bengaluru, Karnataka

Job Description for the Position:
The Service Delivery Manager (SDM) is responsible for the effective management and organization of operational aspects of IT Services. The job holder is responsible for coordinating the various projects as initiated by the customer and will be single point contact for the customer.
A Service Delivery Manager (SDM) is responsible in ensures that services and support processes meet customer needs while maintaining efficiency, quality, and cost-effectiveness.
SDM should have had experience in managing a relatively large size teams of 80 to 100 team members
Experience:
20+ years’ experience, with at least 8 to 10 years in IT Outsourcing and Services.
Ideal candidate would be expected to have a good understanding of technology in Systems.
Should have very strong written and oral communication skills in English
Ability to work independently with little day to day support – self starters
Preferred spoken languages – English

Responsibilities:
IT Services Management:
Strong knowledge in ensuring services and support processes meet customer needs while maintaining efficiency, quality, and cost-effectiveness.
Possess experience in working closely with teams to align service strategies with production goals.
Strong knowledge in identifying and implementing process improvements using methodologies such as Six Sigma, and Kaizen.
Expertized in managing customer relationships, acting as a primary point of contact for service-related issues.
Should have experience in ensuring compliance with industry regulations, safety standards (OSHA, ISO 9001, etc.), and environmental policies.
Should possess knowledge on how to coordinate with production, maintenance, and supply chain teams to ensure smooth service operations.
Expertized on Incident recovery, Problem management, reduction of tickets, server onboarding and offboarding, assert management, risk management.
Strong knowledge in addressing customer inquiries and concerns; analyzing requests and ensuring to meet timely delivery goals, SLAs or KPIs and contractual bindings.
Good experience in allocation of resources effectively to meet service demands.
Strong knowledge in addressing customer inquiries and concerns; analyzing requests and ensuring to meet timely delivery goals, SLAs or KPIs and contractual bindings.
Expertized on Incident recovery, Problem management, reduction of tickets, server onboarding and offboarding, assert management, risk management.
Review and present executive summaries/dashboard and SLA reporting as required to senior leadership and Customers.
Understand and support client in managing inventory of devices supported and to help them in keeping the inventory updated.
Own the KPIs agreed in the contract.
Make recommendations on strategies in respect of various technologies.
Provide the periodical reports and other ad-hoc reports as per the contract to the customer
Maintaining disaster recovery and business continuity processes for the customer
Build long-term relationship with the customer
Deliver continual improvement in service measures and KPIs
P&L responsibility
Automation in service delivery
Resource management
Utilization
Will be responsible for billing
Value add to customer-YOY by working closely with the in consultation with CoE
Overall SLA management – Operation interaction with technologies Lead / Service Owner
Overall Customer Satisfaction & Employee satisfaction

Team Management:
Management of onshore & Offshore team members of up to 100
Motivation of individuals and building team working
Employee retention, motivation and training
Focus on grooming people from L1 to L2, L2 to L3 within select timelines
Development of technical and personal skills for team members
Address suitable career development of staff
Personal Management:
Demonstrate personal commitment to excellence.
Work toward continual improvements within the account and recommend improvements in the process.
This is a middle - Senior management position and should concentrate on the control & organization of the reporting staff members
Maintain awareness of customer’s business and IT’s role in it
Awareness of other companies’ IT functions, especially in the financial sector
Deal effectively with outside contacts / vendors
Avoid unnecessary conflicts and should know how to escalate issues
Should be able to adjust to people, culture, policies and situations
Should have capacity to effect the actions, behavior and opinions of others by appealing to reason or understanding
Will participate in monthly reviews and governance meetings
Will coordinate QA, and Audit.

Education:
Education – Minimum Qualification - Engineer / MBA desired MCSE/CCNP or Equivalent technical certification

Job Purpose

The role of a Service Delivery Manager (SDM) in the Global Cloud Excellence Team is to ensure the smooth and efficient delivery of services to clients or customers. SDM is responsible for managing the overall service delivery process, maintaining strong customer relationships, and ensuring that service level agreements (SLAs) are met. You will support as an SDM to lead our 24/7 Cloud Operations Team. The ideal candidate will be responsible for overseeing the daily operations of our cloud infrastructure, software application and platform, ensuring high availability, performance, and security. This role requires strong team management skills, technical expertise in cloud technologies, and a commitment to operational excellence. You will act as the bridge between development and operations by governing implementation of continuous integration and continuous deployment (CI/CD) pipelines, optimizing cloud infrastructure, and enhancing system performance and security towards achieving larger organizational objectives to facilitate seamless collaboration between development and operations teams to enhance the speed and quality of software delivery and its operations.

Reporting Manager: Head of ZDP India
This a manager role

Roles & Responsibilities
Team Leadership:
Manage and mentor a team of cloud operations engineers and support staff.
Foster a culture of collaboration, continuous improvement, and accountability within the team.
Operational Oversight:
Ensure the 24/7 availability of cloud services, platform and infrastructure.
Monitor system performance and implement proactive measures to prevent downtime.
Develop and enforce operational policies and procedures to enhance service delivery.
Incident Management:
Lead incident response efforts, ensuring timely resolution of issues and minimizing impact on services.
Conduct post-incident reviews to identify root causes and implement corrective actions.
Enable ITIL Process
Capacity Planning:
Analyze current and future capacity needs to ensure optimal resource allocation.
Collaborate with operations teams to plan and execute cloud infrastructure upgrades and expansions.
Performance Metrics:
Define and track key performance indicators (KPIs) for cloud operations.
Prepare regular reports for senior management on operational performance and service levels.
SLA Management:
Ensures compliance with the agreed SLA
Determines demands for IT services
1st escalation instance for Customer regarding Service Operation
ensures compliance and continuous improvement of the agreed processes
creates the monthly service level reports with the status of the supported services and agreed KPIs
Conducting regular service review meetings with the customer
Collaboration:
Work closely with development, operations team, security, and product teams to align operations with business objectives.
Participate in cross-functional projects to improve overall service delivery and customer satisfaction .
Budget Management:
Assist in the development and management of the operations budget.
Identify cost-saving opportunities while maintaining service quality.

Qualifications & Work Experience:
Education:
Bachelor’s degree in computer science, Information Technology, or a related field.

Experience:
8 -12 years of experience in cloud operations, IT operations, or a related field.
Proven experience in managing 24/7 operations teams.
Willing to provide on-call support as and when needed.

Technical Skills:
Strong knowledge of cloud platforms (e.g., Azure, AWS and Google Cloud).
Familiarity with infrastructure as code (IaC) tools and practices (e.g., Terraform, Bicep, ARM etc).
Experience with monitoring and logging tools (e.g., Prometheus, Grafana, Datadog etc).
Experience with Ticketing tools (e.g., ServiceNow, JIRA, ADO etc)

Soft Skills:
Excellent team management skills.
A strong focus on customers and results
Strong problem-solving abilities and attention to detail.
Effective communication skills, both verbal and written.

ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at ZEISS India ( )