167 Service Sector Businesses jobs in Howrah

Job Title: Customer Support Executive

Location: Kolkata

Vastramay – An Ethnic Wear Brand

About Vastramay:

Vastramay is an ethnic fashion brand that blends tradition with contemporary style. With a growing presence online and offline, we aim to deliver not just outfits, but experiences rooted in Indian culture and craftsmanship. Our customers are at the heart of everything we do, and we’re looking for a passionate Customer Support Executive to join us in making every interaction memorable.

Role Overview:

The Customer Support Executive will act as the first point of contact for customers, handling queries, resolving issues, and ensuring a seamless shopping experience across platforms. The role requires empathy, patience, and problem-solving skills, while also upholding the warmth and trust that define the Vastramay brand.

Key Responsibilities:

1. Respond to customer queries via phone, email, WhatsApp, and social media in a timely and professional manner.

2. Assist customers with product details, size guidance, order tracking, returns, and exchanges.

3. Maintain a deep understanding of Vastramay’s products, fabrics, collections, and brand ethos to provide accurate assistance.

4. Coordinate with internal teams (logistics, warehouse, design, marketing) to ensure smooth resolutions.

5. Manage escalations effectively while keeping customer satisfaction at the core.

6. Maintain records of customer interactions, feedback, and concerns to help improve processes.

7. Contribute ideas to enhance customer experience and service quality.

Requirements:

1. Bachelor’s degree (preferred) or relevant experience in customer service.

2. Strong communication skills in English and Hindi (knowledge of regional languages is a plus).

3. Prior experience in customer support, preferably in fashion/retail/e-commerce.

4. Empathetic, patient, and solution-oriented mindset.

5. Ability to multitask and handle queries across multiple channels.

6. Familiarity with CRM tools and e-commerce platforms is an advantage.

What We Offer:

1. Opportunity to be part of a fast-growing ethnic fashion brand.

2. A collaborative and inclusive work environment.

3. Employee discounts on Vastramay collections.

4. Career growth opportunities within customer experience and brand communication.

About NIIT

At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

• Link for our LinkedIn page:
• Link for our website:

Interested candidates can share their resumes on WhatsApp at (Gourav Roy)

• Job Location - Salt Lake, Kolkata
• Experience required - 0 -1 years

Key Responsibilities:

• Handle inbound/outbound customer interactions via voice calls.
• Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
• Maintain detailed and accurate call logs and follow standard operating procedures.
• Achieve performance targets related to quality, accuracy, and customer satisfaction.
• Demonstrate effective communication and listening skills to address customer needs efficiently.
• Adapt to flexible shifts and rotational schedules as per business requirements.
• Upsell or cross-sell products/services when required.

Eligibility Criteria:

• Graduates (freshers) with excellent communication skills are encouraged to apply.
• Preference given to candidates with prior BPO experience and complete joining documentation .
• Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
• Mandatory: PAN card is required during the hiring process

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

About NIIT

At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

• Link for our LinkedIn page:
• Link for our website:

Interested candidates can share their resumes on WhatsApp at (Gourav Roy)

• Job Location - Salt Lake, Kolkata
• Experience required - 0 -1 years

Key Responsibilities:

• Handle inbound/outbound customer interactions via voice calls.
• Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
• Maintain detailed and accurate call logs and follow standard operating procedures.
• Achieve performance targets related to quality, accuracy, and customer satisfaction.
• Demonstrate effective communication and listening skills to address customer needs efficiently.
• Adapt to flexible shifts and rotational schedules as per business requirements.
• Upsell or cross-sell products/services when required.

Eligibility Criteria:

• Graduates (freshers) with excellent communication skills are encouraged to apply.
• Preference given to candidates with prior BPO experience and complete joining documentation.
• Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
• Mandatory: PAN card is required during the hiring process

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

About Company Are you looking to take the next step in your career? Join our dynamic and fast-growing team at Paperchase Accountancy (GDC) as a Client Support Associate (CSE). This is an excellent opportunity to work in a collaborative, client-focused environment and enhance your professional skill set.About the RoleAs a Client Support Executive (CSE), you will play a crucial role in delivering outstanding client service while working in a supportive team.ResponsibilitiesProficiency in Advanced Excel, CRM platforms, and troubleshootingExcellent verbal and written communication skills in EnglishWillingness to work in rotational shiftsMust have a personal laptop and a stable Wi-Fi connectionQualificationsEducation: GraduateExperience: 1yrs - 2 yrs (Relevant Experience Preferred)Join Date: Immediate joiners will be given preferenceRequired SkillsProficiency in Advanced ExcelExperience with CRM platformsTroubleshooting skillsExcellent verbal and written communication skills in EnglishWillingness to work in rotational shiftsMust have a personal laptop and a stable Wi-Fi connectionPreferred SkillsRelevant experience in client supportPay range and compensation packageDetails regarding pay range or salary will be discussed during the interview process.Equal Opportunity StatementIf you’re passionate about delivering outstanding client service and are eager to grow within a supportive team, we’d love to hear from you!

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Troubleshoot and resolve customer issues related to orders, products, services, and accounts.
• Provide detailed product and service information to customers.
• Guide customers through troubleshooting steps and issue resolution processes.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex issues to the appropriate internal departments when necessary.
• Identify trends in customer inquiries and feedback to suggest improvements.
• Maintain a high level of product knowledge and service understanding.
• Contribute to a positive team environment and share best practices.
• Strive to exceed customer expectations and build strong customer loyalty.

• High school diploma or equivalent; a degree in a related field is a plus.
• Proven experience (1-2 years) in a customer service or call center environment.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and customer support tools.
• Ability to multitask, prioritize, and manage time effectively.
• Patience, empathy, and a friendly demeanor when interacting with customers.
• Familiarity with e-commerce operations is advantageous.
• Ability to work effectively in a hybrid work model, splitting time between remote and office-based work.
• Positive attitude and a strong desire to help others.