What Jobs are available for Service Sector Businesses in Howrah?
Showing 81 Service Sector Businesses jobs in Howrah
Customer Support Executive
Posted 10 days ago
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Job Description
Job Title : Customer Support Associate
Hiring: International Chat Process
Location : Kolkata (Work from Office)
Salary : 23/k CTC/month - 18k Take Home
Experience : Fresher and Experienced candidates can Apply.
Eligibility:
- Education: Undergraduates and Graduates are eligible.
- Excellent written English communication versant 5
- Willing to work in rotational Night shifts (5.5 days/week)
- Looking for Immediate Joiners
Selection Rounds:
- HR Interview
- Assessments: VERSANT & AMCAT
- Operations Round
Job Highlights:
- Non-voice (Chat-based customer support)
- International Chat Process
 
Contact:
Kowsalya HR :
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                    Customer Support Specialist
Posted today
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, chat, and other channels in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating complex problems to appropriate teams when necessary.
- Provide clear and accurate information regarding products, services, and policies.
- Guide customers through product features and functionalities.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify customer needs and proactively offer solutions.
- Contribute to building customer loyalty through excellent service.
- Provide feedback to product and development teams on customer pain points and suggestions.
- Stay up-to-date with product knowledge and company updates.
- Maintain a high level of customer satisfaction.
Qualifications:
- High school diploma or equivalent; Bachelor's degree is a plus.
- Proven customer support experience, preferably in a remote environment.
- Excellent communication skills, both written and verbal.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customer concerns.
- Proficiency with helpdesk software and CRM systems.
- Ability to multitask and manage time effectively in a remote setting.
- A positive attitude and a strong work ethic.
- Ability to learn quickly and adapt to new technologies.
- Comfortable working independently and as part of a remote team.
Job Location: This is a remote role, with operations potentially coordinated from **Kolkata, West Bengal, IN**.
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                    Customer Support Specialist
Posted 13 days ago
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Job Description
Key Responsibilities:
- Responding to customer inquiries promptly and professionally via phone, email, and chat.
- Troubleshooting and resolving customer issues related to orders, products, and services.
- Escalating complex issues to appropriate departments when necessary.
- Providing accurate information about products, services, and company policies.
- Documenting customer interactions and resolutions in the CRM system.
- Identifying trends in customer issues and providing feedback to improve products and services.
- Educating customers on product features and benefits.
- Achieving customer satisfaction targets and key performance indicators (KPIs).
- Assisting with customer feedback collection and analysis.
- Maintaining a positive and helpful attitude, even in challenging situations.
The ideal candidate will possess excellent communication and interpersonal skills, with a natural ability to empathize with customers. Previous experience in a customer service or helpdesk role is highly desirable. Proficiency in using CRM software and standard office applications is expected. A Bachelor's degree is preferred, but relevant experience will be strongly considered. You should be a patient, resilient, and detail-oriented individual with strong problem-solving capabilities. The ability to multitask and manage time effectively in a dynamic environment is crucial. Familiarity with e-commerce operations is a plus. This role requires individuals who are passionate about helping people and contributing to a customer-centric organization.
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                    Customer Support Lead
Posted 18 days ago
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Job Description
Responsibilities:
- Lead and mentor a team of customer support agents.
- Develop and implement customer service strategies and best practices.
- Manage and resolve escalated customer inquiries and issues.
- Monitor and report on customer service KPIs.
- Train new team members and provide ongoing coaching.
- Analyze customer feedback to identify trends and areas for improvement.
- Collaborate with cross-functional teams to address customer concerns.
- Ensure adherence to company policies and service standards.
- Maintain a positive and supportive team environment.
- Contribute to knowledge base content and FAQs.
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                    Customer Support Specialist
Posted 23 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries and requests in a timely and professional manner.
- Provide clear and concise information about products, services, and policies.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to the appropriate departments when necessary.
- Identify and report trends in customer inquiries and feedback.
- Contribute to the development of FAQs and support documentation.
- Maintain a high level of customer satisfaction through exceptional service.
- Collaborate with team members to share best practices and improve support processes.
- Adhere to company guidelines and service level agreements.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using customer support software and CRM systems.
- Must be able to work in Kolkata, West Bengal, IN .
- A positive attitude and a team-player mentality.
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                    Customer Support Team Lead
Posted 2 days ago
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Job Description
Responsibilities:
- Lead, mentor, and manage a remote team of customer support representatives.
- Ensure timely and effective resolution of customer inquiries and escalations.
- Monitor team performance against SLAs and KPIs, providing regular feedback.
- Develop and deliver training programs for support staff.
- Create and maintain comprehensive support documentation and knowledge base articles.
- Analyze customer feedback and support data to identify trends and improvement opportunities.
- Collaborate with other departments to resolve customer issues and enhance product/service offerings.
- Foster a positive and high-performing remote team culture.
- Manage workforce scheduling and ensure adequate coverage.
- Act as a point of escalation for complex customer issues.
- Bachelor's degree in Business Administration, Communications, or a related field, or equivalent experience.
- Minimum of 5 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience managing remote teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in CRM software and customer support tools.
- Strong understanding of customer service best practices and SLAs.
- Ability to coach and motivate team members effectively.
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                    Senior Customer Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Responsibilities:
- Handle customer inquiries via phone, email, and chat, providing timely and accurate responses.
- Troubleshoot and resolve customer issues related to products and services.
- Escalate complex issues to the appropriate departments and follow up to ensure resolution.
- Educate customers on product features, services, and best practices.
- Maintain accurate customer records and documentation within our CRM system.
- Contribute to the development and maintenance of support documentation and knowledge bases.
- Identify opportunities to improve the customer support experience and propose solutions.
- Collaborate with team members and other departments to ensure a cohesive customer journey.
- Meet and exceed key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.
- Provide guidance and mentorship to junior customer support representatives.
Qualifications:
- Bachelor's degree in any field or equivalent practical experience.
- Minimum of 4 years of experience in a customer service or helpdesk role, preferably in a senior capacity.
- Demonstrated ability to handle challenging customer interactions with professionalism and empathy.
- Excellent communication, active listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a dynamic environment.
- Experience working in a hybrid work model is beneficial.
- A customer-centric mindset with a passion for delivering outstanding service.
- Familiarity with (Specify Industry/Product knowledge if relevant) is a plus.
This role offers a great opportunity to grow your career in customer support within a supportive team environment. If you are a customer advocate looking for a hybrid role in Kolkata, West Bengal, IN , we encourage you to apply.
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Senior Customer Support Specialist
Posted 3 days ago
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Job Description
Key Responsibilities:
- Handle high volumes of customer inquiries via phone, email, chat, and social media channels, providing timely and accurate support.
- Diagnose and troubleshoot customer issues, guiding them through step-by-step solutions to resolve technical or service-related problems.
- Educate customers on product features, services, and best practices to enhance their understanding and utilization.
- Document all customer interactions, inquiries, issues, and resolutions accurately in our CRM system.
- Escalate complex or unresolved issues to appropriate internal departments or senior management, ensuring follow-through to resolution.
- Identify recurring customer issues and provide feedback to product development and other teams to drive improvements.
- Maintain a high level of product knowledge and stay updated on new features, services, and policies.
- Contribute to the development and maintenance of our knowledge base and support documentation.
- Mentor and train junior customer support representatives, sharing best practices and providing guidance.
- Adhere to established service level agreements (SLAs) and quality assurance standards.
- Proactively identify opportunities to improve the customer support process and enhance customer satisfaction.
- Participate actively in virtual team meetings, discussions, and training sessions.
- Act as a brand ambassador, embodying the company's values and commitment to customer service excellence.
- A Bachelor's degree or equivalent experience in a relevant field.
- A minimum of 3-5 years of experience in customer service, technical support, or a related role, preferably in a remote setting.
- Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
- Strong problem-solving and analytical skills, with a patient and methodical approach.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced remote environment.
- A customer-centric mindset with a passion for helping others.
- Ability to work independently and as part of a distributed team, demonstrating strong self-discipline.
- Experience in troubleshooting technical issues related to software or hardware is a plus.
- Familiarity with online collaboration tools (e.g., Slack, Zoom, Microsoft Teams).
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                    Customer Support Specialist (Remote)
Posted 5 days ago
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Job Description
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                    Customer Support Specialist - Remote
Posted 5 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing clear and concise solutions.
- Educate customers on product features and functionalities.
- Process customer requests, orders, and returns accurately.
- Document customer interactions and resolutions in the CRM system.
- Escalate complex issues to the appropriate departments for resolution.
- Identify trends in customer issues and provide feedback to improve products and services.
- Maintain a high level of customer satisfaction and build strong customer relationships.
- Adhere to company policies and procedures, ensuring data privacy and security.
- Collaborate with team members to share best practices and improve support processes.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening skills.
- Proficiency with CRM software and helpdesk systems.
- Ability to multitask and manage time effectively in a remote work setting.
- Patience, empathy, and a customer-centric attitude.
- Reliable internet connection and a dedicated, quiet workspace.
- Willingness to work flexible hours, including weekends and evenings if required.
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