Delivery Practice Manager, AWS Professional Services (ProServe) - India Delivery Team
Posted 10 days ago
Job Viewed
Job Description
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.
As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's.
Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced Professional Services Delivery Manager, you will be responsible for:
- Building and managing a high-performing team of Delivery Consultants
- Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
- Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
- Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
- Driving business development initiatives and exceed customer satisfaction targets
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 15+ years' experience in IT and/or Management Consulting, with at least 3 years in a people leadership role.
- Experience managing IT transformation projects
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- Highly strategic and analytical, possessing experience in solving business, product, and technical challenges and direct people management experience, leading high-performing service line teams including business operations and financial management.
- Hands-on experience leading the design, development and deployment of complex customer experience and emerging technology strategies and solutions at scale supporting Fortune 500 companies across multiple industries and geographies.
- Proven experience with software development life cycle (SDLC) and agile/iterative methodologies.
Preferred Qualifications
- Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Strong project management and resource management capabilities
- Financial acumen with P&L management experience
- Ability to navigate complex stakeholder relationships and drive change
- Sales and negotiation skills for opportunity capture and proposal development
- Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships
- Experience designing and implementing modern, scalable cloud solutions on emerging technologies.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Field Services Engineer
Posted today
Job Viewed
Job Description
About the Role
We are seeking a Field Service Engineer to join Waldent’s service team. The role involves installation, maintenance, troubleshooting, and repair of dental equipment and products. The ideal candidate will combine strong technical expertise with customer service skills to ensure a smooth and reliable experience for dental professionals using Waldent products.
Key Responsibilities
- Install, calibrate, and demonstrate Waldent’s dental equipment at client sites.
- Perform preventive and corrective maintenance to ensure optimal performance of equipment.
- Diagnose technical issues, troubleshoot, and provide timely resolutions.
- Train dental professionals and staff on product usage, safety, and best practices.
- Document service visits, repairs, and maintenance reports accurately.
- Coordinate with internal teams (Sales, Customer Success, Technical Support) for seamless client experience.
- Ensure high customer satisfaction by delivering prompt and professional service.
- Stay updated on new product launches, technical updates, and industry best practices.
Requirements
- Diploma/Degree in Biomedical Engineering, Electronics, Mechanical, or related technical discipline .
- 1–3 years of experience as a Service Engineer (experience in dental/medical equipment preferred).
- Strong knowledge of electromechanical systems, installation, and maintenance procedures .
- Ability to troubleshoot effectively and work independently at client locations.
- Excellent communication and customer-handling skills.
- Willingness to travel frequently as per client requirements.
- Proficiency in MS Office and service documentation tools.
Why Join Waldent?
- Opportunity to work with cutting-edge dental technologies .
- Be part of a fast-growing dental solutions company .
- Exposure to both technical and client-facing roles.
- Competitive compensation and growth opportunities.
Client Services Manager
Posted 23 days ago
Job Viewed
Job Description
FleishmanHillard part of Omnicom Group is hiring for an Account Manager
Location: Delhi
Experience: 4 - 6 years
Industry: Public Relations
Sector: Automobile (mandatory)
About FleishmanHillard
FleishmanHillard specializes in public relations, reputation management, public affairs, brand marketing, digital strategy, social engagement and content strategy. Global PR and Marketing Agency - FleishmanHillard is a global PR agency developing creative and strategic communications for brand and reputation management, corporate and consumer marketing, crisis and more
- FleishmanHillard was named 2021, 2022 and 2023
- Campaign Global PR Agency of the Year; 2023
- ICCO Large Agency of the Year – The Americas; 2022 and 2023
- PRWeek U.S. Agency of the Year; 2022 and 2023
- PRWeek U.S. Outstanding Extra-Large Agency of the Year; 2023
- Campaign US PR Agency of the Year; 2021
- PRovoke APAC Consultancy of the Year; and 2021
- PRWeek UK Large Consultancy of the Year.
FleishmanHillard is part of Omnicom PR Group and has nearly 80 offices in more than 30 countries, plus affiliates in 45 countries.
Visit us at
About Omnicom PR Group (OPRG)
Omnicom PR Group (OPRG) is the largest global network of communications and consulting agencies in the world. It is home to three of the top global PR agencies FleishmanHillard, Ketchum, Porter Novelli and more than a dozen specialist agencies in corporate and public affairs, political consulting and advertising, language strategy, global health strategy and organizational transformation. OPRG is part of Omnicom Group Inc. (NYSE: OMC). .
FleishmanHillard is an equal-opportunity employer and encourages applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Information collected will be strictly used for employment purposes.
Key Qualifications
Knowledge & expertise:
▪ Demonstrates core practice-area expertise, begins to experience working with relevant OPRG products, and working with wider integrated services
▪ Has a thorough understanding of the client’s business, commercial context, communications issues and brand positioning, and work closely with supervisor to provide appropriate client counsel
▪ Has well developed written and verbal communication skills; is confident briefing peers and seniors, and gives clear direction to junior team members, reviews work and offers feedback
▪ Demonstrates good analytical skills and draws on experience to develop solutions to solve basic client issues
▪ Knows relevant external stakeholders, has developed industry contacts and is building a peer network
▪ Actively build positive relations with client contact
▪ Understands how to apply integrated services to client’s business, knows enough to identify when to pull in experts, and proactively involves supervisor to discuss potential solutions for clients
▪ Strategically leads social programs in conjunction with digital team
▪ Proactively identify and manage potential client issues and crisis, alongside senior team lead
Client services:
▪ Plays a central role in planning work that addresses client’s goals, objectives and priorities
▪ Understands and can articulate the implications of external developments on a client’s environment and begins to in conjunction with supervisor, able to advise on potential actions for consideration
▪ Is familiar with client’s competitive landscape and tracks developments. Uses this to inform guidance to clients
▪ Begins to lead campaign and oversee programme implementation, with input from supervisor including external engagement and wider outreach
▪ Drafts / produces high quality content for clients drawing on senior support for strategic guidance and overall programme plan
▪ Focuses on driving and sustaining excellent results for clients; learns from experience and works with seniors to make adjustments when required
▪ Successfully initiates and builds trusted client relationships over the long-term
Strategy & creativity:
▪ Actively participates in strategic planning meetings and brainstorms, and leads with ongoing team planning initiatives. Originates well developed ideas based on data driven insights that are workable and carried forward
▪ Takes an active interest in industry gold standards; draws on outside inspiration to continually improve output for clients
▪ Develops ideas that are informed by a thorough understanding of the context of the wider brief; relates work to the ‘bigger picture’ and shares those ideas with supervisor
▪ Works with supervisor to proactively share about client’s challenges, actively looks for opportunities to bring creative & fresh thinking to clients on a regular basis
Business development:
▪ Begins to develop proposal writing skills and contributes to pitch preparation - Plays a visible role in new business pitch meetings
▪ Plays a central role in coordinating responses to new business opportunities; adds ideas and oversees proposal & RFP drafting with minimal supervision
▪ Continues to maintain and develop contacts, recognize business growth opportunities and work with supervisor to take action
▪ Maintains a relevant professional online profile & participates in relevant social channels
▪ Begins to lead implementation and execution for marking activities
Operations & administration:
▪ Begins to work with supervisor to build client budgets and begins to build a foundation to understand the agency billing, can start to recognize where there may be issues, and work with supervisors to resolve issues
▪ Manages own workflow, and that of others, independently and flexibly; effectively manages unexpected urgent priorities to maintain excellent service
▪ Takes responsibility for ensuring effective communication across the team, ensuring that client needs are covered and managed and that issues are flagged to senior team as appropriate
▪ Has a sophisticated understanding of account administration, including worksheets, activity reviews, and budget tracking and manages client expectations with minimal supervision
People management:
▪ Initiates new projects, takes responsibility for leading defined projects, overseeing consultants and junior staff on assigned accounts
▪ Works with supervisor to understand and contribute ideas on how to structure their teams. Does not default to delegating tasks with no context or reference to the bigger picture
▪ Motivates junior colleagues with a team spirit in order to help them achieve their performance objectives
▪ Plays an active role in the performance review process
▪ Proactively engages with colleagues in international OPRG/other network agency offices and seeks to build networks. Follows developments of sectors and practices globally
▪ Contributes to the professional development of the junior executives via coaching and mentoring
▪ Develops and shares best practice with colleagues
▪ Helps to manage resources & identify staffing requirements. Assists with attracting junior staff to the firm
▪ Understands and demonstrates company philosophy, behaviours and work ethic; looks for opportunities to be involved in cross-office initiatives (marketing / culture / best practice)
Interested candidates kindly share your updated resume to
Client Services Associate
Posted 24 days ago
Job Viewed
Job Description
To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.
Lead Handling (Daily Priority)
- Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
- Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
- Use pre-approved messaging templates and personalize where needed.
- Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.
Lead Qualification & Tagging
- Classify each lead based on interest: Courses, Spells, Products, or Consultations.
- Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
- Disqualify politely if a lead is clearly misaligned.
Conversion Strategy
- Share the right offering link/post/resource based on their expressed need.
- Suggest the best-fit product or session if the client seems confused.
- Upsell or cross-sell where meaningful.
- Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.
Customer Onboarding
- For every successful conversion, guide the client clearly through:
- Payment confirmation
- Product/course access instructions
- Follow-up timelines (e.g., when to expect delivery or session booking)
- Confirm all onboarding steps are understood by the client.
Client Relationship Management
- Check in after delivery/service (in 3–5 days).
- Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
- Escalate any dissatisfaction or refund request immediately to the co-founders.
Collaboration & Strategy Input
- Share weekly insights on what leads are asking, common objections, and what’s working.
- Suggest content or campaign ideas to improve conversions or address objections.
- Coordinate with marketing/design when templates or creatives are needed.
Reporting
- Daily tracker update before EOD:
- Number of leads received
- Number converted
- Hot/warm/cold classification
- Issues/escalations if any
- Empathy without over-promising
- A balance of professionalism and spiritual insight
- Quick learner of our offerings and inner process
- Reliable, accountable, and proactive
- Instagram (DMs, comments, story replies)
- WhatsApp Business
- Notion/Google Sheet for tracking (or CRM, if introduced)
- Canva (basic familiarity is a plus)
- Payment gateways (Razorpay, GPay, etc.)
- Response time average
- Conversion rate from inbound leads
- Client satisfaction (based on feedback or repeat purchase)
- Contribution to strategy or campaign improvement
Client Services Associate
Posted today
Job Viewed
Job Description
To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar. Core Responsibilities
Lead Handling (Daily Priority)
- Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
- Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
- Use pre-approved messaging templates and personalize where needed.
- Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.
Lead Qualification & Tagging
- Classify each lead based on interest: Courses, Spells, Products, or Consultations.
- Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
- Disqualify politely if a lead is clearly misaligned.
Conversion Strategy
- Share the right offering link/post/resource based on their expressed need.
- Suggest the best-fit product or session if the client seems confused.
- Upsell or cross-sell where meaningful.
- Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.
Customer Onboarding
- For every successful conversion, guide the client clearly through:
- Payment confirmation
- Product/course access instructions
- Follow-up timelines (e.g., when to expect delivery or session booking)
- Confirm all onboarding steps are understood by the client.
Client Relationship Management
- Check in after delivery/service (in 3–5 days).
- Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
- Escalate any dissatisfaction or refund request immediately to the co-founders.
Collaboration & Strategy Input
- Share weekly insights on what leads are asking, common objections, and what’s working.
- Suggest content or campaign ideas to improve conversions or address objections.
- Coordinate with marketing/design when templates or creatives are needed.
Reporting
- Daily tracker update before EOD:
- Number of leads received
- Number converted
- Hot/warm/cold classification
- Issues/escalations if any
- Empathy without over-promising
- A balance of professionalism and spiritual insight
- Quick learner of our offerings and inner process
- Reliable, accountable, and proactive
- Instagram (DMs, comments, story replies)
- WhatsApp Business
- Notion/Google Sheet for tracking (or CRM, if introduced)
- Canva (basic familiarity is a plus)
- Payment gateways (Razorpay, GPay, etc.)
- Response time average
- Conversion rate from inbound leads
- Client satisfaction (based on feedback or repeat purchase)
- Contribution to strategy or campaign improvement
Associate - Procurement Services
Posted 2 days ago
Job Viewed
Job Description
Associate - Procurement Services
Posted 2 days ago
Job Viewed
Job Description
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Client Services Manager
Posted 22 days ago
Job Viewed
Job Description
FleishmanHillard part of Omnicom Group is hiring for an Account Manager
Location: Delhi
Experience: 4 - 6 years
Industry: Public Relations
Sector: Automobile (mandatory)
About FleishmanHillard
FleishmanHillard specializes in public relations, reputation management, public affairs, brand marketing, digital strategy, social engagement and content strategy. Global PR and Marketing Agency - FleishmanHillard is a global PR agency developing creative and strategic communications for brand and reputation management, corporate and consumer marketing, crisis and more
- FleishmanHillard was named 2021, 2022 and 2023
- Campaign Global PR Agency of the Year; 2023
- ICCO Large Agency of the Year – The Americas; 2022 and 2023
- PRWeek U.S. Agency of the Year; 2022 and 2023
- PRWeek U.S. Outstanding Extra-Large Agency of the Year; 2023
- Campaign US PR Agency of the Year; 2021
- PRovoke APAC Consultancy of the Year; and 2021
- PRWeek UK Large Consultancy of the Year.
FleishmanHillard is part of Omnicom PR Group and has nearly 80 offices in more than 30 countries, plus affiliates in 45 countries.
Visit us at
About Omnicom PR Group (OPRG)
Omnicom PR Group (OPRG) is the largest global network of communications and consulting agencies in the world. It is home to three of the top global PR agencies FleishmanHillard, Ketchum, Porter Novelli and more than a dozen specialist agencies in corporate and public affairs, political consulting and advertising, language strategy, global health strategy and organizational transformation. OPRG is part of Omnicom Group Inc. (NYSE: OMC).
FleishmanHillard is an equal-opportunity employer and encourages applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Information collected will be strictly used for employment purposes.
Key Qualifications
Knowledge & expertise:
▪ Demonstrates core practice-area expertise, begins to experience working with relevant OPRG products, and working with wider integrated services
▪ Has a thorough understanding of the client’s business, commercial context, communications issues and brand positioning, and work closely with supervisor to provide appropriate client counsel
▪ Has well developed written and verbal communication skills; is confident briefing peers and seniors, and gives clear direction to junior team members, reviews work and offers feedback
▪ Demonstrates good analytical skills and draws on experience to develop solutions to solve basic client issues
▪ Knows relevant external stakeholders, has developed industry contacts and is building a peer network
▪ Actively build positive relations with client contact
▪ Understands how to apply integrated services to client’s business, knows enough to identify when to pull in experts, and proactively involves supervisor to discuss potential solutions for clients
▪ Strategically leads social programs in conjunction with digital team
▪ Proactively identify and manage potential client issues and crisis, alongside senior team lead
Client services:
▪ Plays a central role in planning work that addresses client’s goals, objectives and priorities
▪ Understands and can articulate the implications of external developments on a client’s environment and begins to in conjunction with supervisor, able to advise on potential actions for consideration
▪ Is familiar with client’s competitive landscape and tracks developments. Uses this to inform guidance to clients
▪ Begins to lead campaign and oversee programme implementation, with input from supervisor including external engagement and wider outreach
▪ Drafts / produces high quality content for clients drawing on senior support for strategic guidance and overall programme plan
▪ Focuses on driving and sustaining excellent results for clients; learns from experience and works with seniors to make adjustments when required
▪ Successfully initiates and builds trusted client relationships over the long-term
Strategy & creativity:
▪ Actively participates in strategic planning meetings and brainstorms, and leads with ongoing team planning initiatives. Originates well developed ideas based on data driven insights that are workable and carried forward
▪ Takes an active interest in industry gold standards; draws on outside inspiration to continually improve output for clients
▪ Develops ideas that are informed by a thorough understanding of the context of the wider brief; relates work to the ‘bigger picture’ and shares those ideas with supervisor
▪ Works with supervisor to proactively share about client’s challenges, actively looks for opportunities to bring creative & fresh thinking to clients on a regular basis
Business development:
▪ Begins to develop proposal writing skills and contributes to pitch preparation - Plays a visible role in new business pitch meetings
▪ Plays a central role in coordinating responses to new business opportunities; adds ideas and oversees proposal & RFP drafting with minimal supervision
▪ Continues to maintain and develop contacts, recognize business growth opportunities and work with supervisor to take action
▪ Maintains a relevant professional online profile & participates in relevant social channels
▪ Begins to lead implementation and execution for marking activities
Operations & administration:
▪ Begins to work with supervisor to build client budgets and begins to build a foundation to understand the agency billing, can start to recognize where there may be issues, and work with supervisors to resolve issues
▪ Manages own workflow, and that of others, independently and flexibly; effectively manages unexpected urgent priorities to maintain excellent service
▪ Takes responsibility for ensuring effective communication across the team, ensuring that client needs are covered and managed and that issues are flagged to senior team as appropriate
▪ Has a sophisticated understanding of account administration, including worksheets, activity reviews, and budget tracking and manages client expectations with minimal supervision
People management:
▪ Initiates new projects, takes responsibility for leading defined projects, overseeing consultants and junior staff on assigned accounts
▪ Works with supervisor to understand and contribute ideas on how to structure their teams. Does not default to delegating tasks with no context or reference to the bigger picture
▪ Motivates junior colleagues with a team spirit in order to help them achieve their performance objectives
▪ Plays an active role in the performance review process
▪ Proactively engages with colleagues in international OPRG/other network agency offices and seeks to build networks. Follows developments of sectors and practices globally
▪ Contributes to the professional development of the junior executives via coaching and mentoring
▪ Develops and shares best practice with colleagues
▪ Helps to manage resources & identify staffing requirements. Assists with attracting junior staff to the firm
▪ Understands and demonstrates company philosophy, behaviours and work ethic; looks for opportunities to be involved in cross-office initiatives (marketing / culture / best practice)
Interested candidates kindly share your updated resume to
Client Services Associate
Posted 22 days ago
Job Viewed
Job Description
To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.
Lead Handling (Daily Priority)
- Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
- Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
- Use pre-approved messaging templates and personalize where needed.
- Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.
Lead Qualification & Tagging
- Classify each lead based on interest: Courses, Spells, Products, or Consultations.
- Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
- Disqualify politely if a lead is clearly misaligned.
Conversion Strategy
- Share the right offering link/post/resource based on their expressed need.
- Suggest the best-fit product or session if the client seems confused.
- Upsell or cross-sell where meaningful.
- Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.
Customer Onboarding
- For every successful conversion, guide the client clearly through:
- Payment confirmation
- Product/course access instructions
- Follow-up timelines (e.g., when to expect delivery or session booking)
- Confirm all onboarding steps are understood by the client.
Client Relationship Management
- Check in after delivery/service (in 3–5 days).
- Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
- Escalate any dissatisfaction or refund request immediately to the co-founders.
Collaboration & Strategy Input
- Share weekly insights on what leads are asking, common objections, and what’s working.
- Suggest content or campaign ideas to improve conversions or address objections.
- Coordinate with marketing/design when templates or creatives are needed.
Reporting
- Daily tracker update before EOD:
- Number of leads received
- Number converted
- Hot/warm/cold classification
- Issues/escalations if any
- Empathy without over-promising
- A balance of professionalism and spiritual insight
- Quick learner of our offerings and inner process
- Reliable, accountable, and proactive
- Instagram (DMs, comments, story replies)
- WhatsApp Business
- Notion/Google Sheet for tracking (or CRM, if introduced)
- Canva (basic familiarity is a plus)
- Payment gateways (Razorpay, GPay, etc.)
- Response time average
- Conversion rate from inbound leads
- Client satisfaction (based on feedback or repeat purchase)
- Contribution to strategy or campaign improvement
Client Services Associate
Posted 22 days ago
Job Viewed
Job Description
To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.
Lead Handling (Daily Priority)
- Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
- Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
- Use pre-approved messaging templates and personalize where needed.
- Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.
Lead Qualification & Tagging
- Classify each lead based on interest: Courses, Spells, Products, or Consultations.
- Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
- Disqualify politely if a lead is clearly misaligned.
Conversion Strategy
- Share the right offering link/post/resource based on their expressed need.
- Suggest the best-fit product or session if the client seems confused.
- Upsell or cross-sell where meaningful.
- Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.
Customer Onboarding
- For every successful conversion, guide the client clearly through:
- Payment confirmation
- Product/course access instructions
- Follow-up timelines (e.g., when to expect delivery or session booking)
- Confirm all onboarding steps are understood by the client.
Client Relationship Management
- Check in after delivery/service (in 3–5 days).
- Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
- Escalate any dissatisfaction or refund request immediately to the co-founders.
Collaboration & Strategy Input
- Share weekly insights on what leads are asking, common objections, and what’s working.
- Suggest content or campaign ideas to improve conversions or address objections.
- Coordinate with marketing/design when templates or creatives are needed.
Reporting
- Daily tracker update before EOD:
- Number of leads received
- Number converted
- Hot/warm/cold classification
- Issues/escalations if any
- Empathy without over-promising
- A balance of professionalism and spiritual insight
- Quick learner of our offerings and inner process
- Reliable, accountable, and proactive
- Instagram (DMs, comments, story replies)
- WhatsApp Business
- Notion/Google Sheet for tracking (or CRM, if introduced)
- Canva (basic familiarity is a plus)
- Payment gateways (Razorpay, GPay, etc.)
- Response time average
- Conversion rate from inbound leads
- Client satisfaction (based on feedback or repeat purchase)
- Contribution to strategy or campaign improvement