7 Shop Assistants jobs in Mangaluru

Company Overview

EDHR is a leading Human Resources Services company specializing in education-based recruitment. By connecting qualified candidates with ideal job opportunities, we serve the unique needs of educational organizations. Our headquarters are in Bangalore, Karnataka, and we leverage advanced matching algorithms and a broad network to provide a variety of education-related roles. Our team is committed to supporting educational institutions in shaping the future by finding the right talent to create impactful educational experiences.

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This full-time position is located in Mangaluru, and is ideal for a junior-level professional with 1 to 3 years of experience. The role involves providing excellent customer service, managing customer relationships, and supporting our education-based recruitment services. As a Customer Service Representative at EDHR, you will play a crucial role in ensuring client satisfaction and fostering strong relationships.

Qualifications and Skills

• Bachelor in relevant field
• Proficiency in CRM software to efficiently manage customer interactions and maintain accurate customer records.
• Excellent soft skills, including active listening, empathy, and effective communication, to handle customer inquiries and concerns professionally.
• Strong data entry skills to ensure all customer information and interactions are accurately recorded and maintained in the system.
• Multilingual proficiency to effectively communicate with a diverse client base, enhancing customer service and satisfaction.
• Strong customer relationship management abilities to build and sustain positive relationships with clients and stakeholders.
• Tele-calling skills with the ability to make targeted calls to potential and existing clients (Mandatory skill).
• Fluency in English with the ability to communicate clearly and professionally in verbal and written formats (Mandatory skill).
• Experience with lead generation techniques to identify and secure potential clients and business opportunities (Mandatory skill).

Roles and Responsibilities

• Act as the primary point of contact for customer queries, providing prompt and accurate information and assistance.
• Manage and update customer accounts and interactions in the CRM system, ensuring all records are current and accurate.
• Conduct tele-calling campaigns to generate leads, build client relationships, and promote our recruitment services.
• Collaborate with the sales and recruitment teams to address client needs and facilitate seamless service delivery.
• Foster positive relationships with existing clients by ensuring their service needs are met and exceeded.
• Identify potential areas for service improvement by analyzing customer feedback and complaints and providing insights to management.
• Participate in training and development workshops to enhance service delivery and customer engagement skills.
• Ensure adherence to company policies, procedures, and quality standards in all customer interactions and service delivery.

Candidates staying in Mangaluru and meeting the above criteria can apply by sending their resume to

Walk in Drive at Mphasis Mangalore Location. Interested candidates can apply for the below job and attend directly.

Interview date: 3rd to 20 of Sep 2025

Interview time: 10.30 am to 5 pm

Location: Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangalore, Karnataka (ONSITE JOB OPPORTUNITY)

Shifts: Must be ok to work on Night Shift (6.30 pm to 3.30 am) M-F

Job Title: Support Specialist (Voice Process)

Job Duration: Full time job opportunity with Benefits

Work Location: Ella, PL Compound, Morgans gate, Jeppu Market Road, Mangalore, Karnataka (ONSITE JOB)

Process Skills:

· Respond to customer queries via inbound/outbound calls and emails within defined SLA’s

· Record interaction using client system with proper classification

· Refer Knowledge base and perform task as per defined process

· Follow up and closure of interactions to ensure customer satisfaction

· Passionate about customer service

· Comfortable with Rotational shifts, extended working hours and weekly offs.

· Candidate should clear the V&A and online typing tests

Technical Skills:

• Looking for freshers with excellent communication skills.
• Bachelor's Degree is a Must
• Operating the computer- Intermediate
• MS Office - Intermediate
• Avaya/Phone Operating skills – Beginner
• Fluent in Spoken and written English with effective Business Communication
• Communication in neutral accent over phone
• Active listening and probing skills
• Basic knowledge of Insurance
• Analytical skills

About US

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays

Company Overview

EDHR is a leading Human Resources Services company specializing in education-based recruitment. By connecting qualified candidates with ideal job opportunities, we serve the unique needs of educational organizations. Our headquarters are in Bangalore, Karnataka, and we leverage advanced matching algorithms and a broad network to provide a variety of education-related roles. Our team is committed to supporting educational institutions in shaping the future by finding the right talent to create impactful educational experiences.

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This full-time position is located in Mangaluru, and is ideal for a junior-level professional with 1 to 3 years of experience. The role involves providing excellent customer service, managing customer relationships, and supporting our education-based recruitment services. As a Customer Service Representative at EDHR, you will play a crucial role in ensuring client satisfaction and fostering strong relationships.

Qualifications and Skills

• Bachelor in relevant field
• Proficiency in CRM software to efficiently manage customer interactions and maintain accurate customer records.
• Excellent soft skills, including active listening, empathy, and effective communication, to handle customer inquiries and concerns professionally.
• Strong data entry skills to ensure all customer information and interactions are accurately recorded and maintained in the system.
• Multilingual proficiency to effectively communicate with a diverse client base, enhancing customer service and satisfaction.
• Strong customer relationship management abilities to build and sustain positive relationships with clients and stakeholders.
• Tele-calling skills with the ability to make targeted calls to potential and existing clients (Mandatory skill).
• Fluency in English with the ability to communicate clearly and professionally in verbal and written formats (Mandatory skill).
• Experience with lead generation techniques to identify and secure potential clients and business opportunities (Mandatory skill).

Roles and Responsibilities

• Act as the primary point of contact for customer queries, providing prompt and accurate information and assistance.
• Manage and update customer accounts and interactions in the CRM system, ensuring all records are current and accurate.
• Conduct tele-calling campaigns to generate leads, build client relationships, and promote our recruitment services.
• Collaborate with the sales and recruitment teams to address client needs and facilitate seamless service delivery.
• Foster positive relationships with existing clients by ensuring their service needs are met and exceeded.
• Identify potential areas for service improvement by analyzing customer feedback and complaints and providing insights to management.
• Participate in training and development workshops to enhance service delivery and customer engagement skills.
• Ensure adherence to company policies, procedures, and quality standards in all customer interactions and service delivery.

Candidates staying in Mangaluru and meeting the above criteria can apply by sending their resume to

We're looking for an extroverted, outspoken salesperson who's confident, assertive, and not easily negotiated down.Key ResponsibilitiesSales & Consultation:Engage with potential customers through various channels (phone, email, face-to-face, etc.).Conduct consultations to understand customer needs and recommend suitable products and solutions.Customer Relationship Management:Build and maintain long-term relationships with clients.Address customer inquiries promptly and professionally.Target Achievement:Meet or exceed monthly sales targets and KPIs.Identify and pursue new business opportunities.Market Expertise:Stay updated on energy efficiency trends, the energy efficiency program, and Eco Origin’s offerings.Provide clients with clear and accurate information about products and benefits.Team Collaboration:Work closely with the marketing, operations, and installation teams to ensure seamless service delivery.Qualifications & SkillsProven experience in sales, consultation, or a related role (experience in energy or HVAC is a plus).Strong communication, negotiation, and interpersonal skills.Customer-focused approach with the ability to build trust and rapport.Self-motivated with a results-driven mindset.Ability to work independently and as part of a team.Basic understanding of what company does and services it provides is a plus.What We OfferCompetitive base salary with attractive commission structure.Comprehensive training on energy efficiency and our products.Opportunities for career growth and professional development.Supportive and collaborative team environment.The chance to make a real impact by contributing to a sustainable future.Key ResponsibilitiesReach out to residential and commercial clients to discuss energy-efficient solutions.Inform customers about products available through the Victorian Energy Upgrade Program.Coordinate and schedule appointments for site assessors and Installation team.Deliver outstanding customer service by addressing inquiries and resolving any concerns professionally.Maintain record of customers, site assessors and installer's appointment.

Company description:We provide outsource services to one of the top Real Estate Marketing companies in the world, serving thousands of realtors in Canada. We help great realtors serve more people with solutions that provide extraordinary value, by offering state-of-the-art and forward thinking multimedia products. We are bold and innovative, constantly improving our abilities and our offering. We seek to deliver an incredible customer experience and enjoy our amazing daily interactions. If you LOVE to working in an environment where you can use your interpersonal skills professionally to grow in an international market and get opportunities to work independently, here’s the role you dreamt of. We are looking for a SENIOR CUSTOMER SUPPORT REPRESENTATIVE who will enjoy working independently to use his expertise and experience to work with our customers in Ontario, Canada. Most of our customers are top realtors in the region. As a SENIOR CUSTOMER SUPPORT REPRESENTATIVE, you will be helping them with their order queries, providing solutions to any issues and offering the best of the services we have for them. Regardless of the channel (Phone, email or chat), if your communication reflects highly professional manner with empathetic approach then you fit-in the role very well. Ideal Candidate:Quick-thinking problem solver with the ability to work under pressure.Punctual with great pride in professionalism.Fantastic customer service skills and excellent communication abilities.Knack for organization and multitasking in a fast paced environment.Are you up to the challenge? If you have a passion to serve and are looking to grow with a FUN and fast-paced team, this could be the north star you have been looking for.Requirements:Excellent business communications skills in English language for phone, chat and email support.A laptop/PC, headphone, a smart phone and reliable high speed internet connection and quiet workplace.Candidates should be well versed with office tools and software like Microsoft Excel, Word, PDF, etc. and ready to learn new tools if required. Our recruitment Process:India office interviewHead Quarter (Canada) office interviewTrial for a week or two weeks (depending on requirement)(more rounds of interview depending on requirements) Job Types:Work from homeFull-timeTiming:Mon-Fri - 9 hrs between 5.30 pm to 9.00 am.Weekend availability.US Shift

About the Company We are the UK’s fastest-growing car care marketplace, dedicated to helping car owners maintain their vehicles with unmatched convenience. With over 10,000 satisfied customers, our mobile partners deliver top-notch services directly to our clients. Following a successful investment round, we're expanding our team to support our ambitious growth plans. Our success is driven by our incredible partners, whose commitment to excellence has earned us a 4.9 out of 5 rating on Reviews.io. We also empower our partners with Automate, a booking management and CRM tool. About the Role We’re looking for a confident, conversational, and process-driven Customer Service & Sales Support Agent to join our growing customer service and sales function.Your focus will be on nurturing warm leads, turning repair quotes into confirmed bookings by building rapport, providing guidance, and helping customers make informed decisions. This is not a hard-selling role; instead, you’ll be a trusted point of contact who ensures customers feel supported from enquiry through to booking.You’ll also help keep the sales pipeline moving by following up on outstanding quotes, chasing technicians for information, and ensuring every customer receives timely and consistent communication.Key Responsibilities As a Customer Service & Operations Support Agent, your main goals will include: Lead Nurturing: Call customers who have requested repair quotes to guide them through the process, answer questions, and encourage them to confirm bookings.Outbound Calls: Confidently make high-volume outbound calls to warm leads (no cold calling).Follow-Up & Organisation: Manage follow-ups systematically to ensure no customer is left waiting for an update.Pipeline Management: Chase technicians for outstanding quotes to keep the system moving efficiently.Customer Experience: Build rapport quickly, handle objections empathetically, and maintain a friendly, professional tone at all times.Process Consistency: Work closely with the Sales Manager to ensure all calls, notes, and follow-ups follow the agreed process.What We’re Looking For Experience: 2+ years in a customer service, inside sales, or lead conversion role (preferably in a high-call-volume environment).Communication Skills: Excellent spoken English, clear and confident phone manner, and a warm, engaging personality.Sales Mindset: Comfortable guiding customers toward a decision without hard-selling.Organisation: Highly process-driven with the ability to manage multiple follow-ups and priorities.Proactive: Takes initiative to chase missing information and keep deals moving forward.Resilience: Comfortable making repeated calls and handling objections without losing energy or positivity.Work Schedule Shifts: Monday to Friday, 13.30pm - 10.30pm IST (8am - 5pm UK time)Compensation & Benefits Salary: Annual CTC of 6.5 - 7 LPA. Time Off: 20 days of annual leave plus 11 bank holidays.Equipment: Company laptop provided.