147 Shoppers Stop jobs in Ahmedabad

Company Description

Vested Finance makes alternative investments easy by helping individuals diversify into US stocks, global funds, private markets, and more. With Vested Finance's platform, customers can access a variety of investment opportunities and build their portfolios.

Role Description

This is a full-time work-from-office role for a Customer Service Associate located in Gift City, Gandhinagar. The Customer Service Associate will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. The role includes addressing customer issues promptly and effectively, as well as maintaining a positive image of the company through excellent service.

Qualifications

• Customer Service, Customer Support, Customer Satisfaction skills
• Strong written and verbal communication and problem-solving abilities
• Ability to work independently and as part of a team
• Experience in a customer-facing role is a plus
• Bachelor's degree or equivalent experience mandatory

Job Title: Customer Service Executive – Voice Contact Center (Healthcare Support)

Location: Ahmedabad (Work From Office)

Shift: Rotational Shifts (including weekends and holidays)

About the Role:

We are seeking a dedicated and professional Customer Service Executive to join our voice contact center team. In this role, you will provide exceptional support and resolve queries for healthcare workers employed at NHS hospitals across the UK. Your ability to communicate clearly, empathize with callers, and solve problems efficiently will be critical to delivering excellent customer experience.

Key Responsibilities:

• Handle inbound voice calls from NHS healthcare workers and provide timely and accurate solutions to their queries.
• Understand and resolve a variety of service-related issues, ensuring customer satisfaction.
• Maintain detailed and accurate records of customer interactions using CRM tools.
• Escalate complex issues to appropriate teams while following up to ensure resolution.
• Adhere to all data privacy and security guidelines related to healthcare information.
• Work efficiently in a fast-paced, high-volume call environment while maintaining professionalism and empathy.
• Collaborate with team members and supervisors to continuously improve service quality.
• Comply with rotational shift schedules, including nights, weekends, and holidays as required.

Qualifications & Skills:

• Excellent verbal and written communication skills in English, with a clear and pleasant phone voice.
• Prior experience in a voice contact center, preferably supporting healthcare or UK-based clients, is a plus.
• Strong problem-solving skills and the ability to handle stressful situations with patience and empathy.
• Basic computer proficiency and the ability to learn new systems quickly.
• Willingness to work in rotational shifts.
• High school diploma or equivalent; further education is a plus.
• Professional attitude with a customer-first mindset.

Benefits-

• You will be working with award winning organization (Dream Company to Work, Great Place to Work and The Global outsourcing 100 -IAOP)

• 5 Days Working

• Get exposure working with Fortune 100 clients globally.

• Extensive Training Program

• Mediclaim

• Monthly R&R.

NSEG India PVT LTD. has been a leading provider in outsource process solutions since 2013. NSEG proudly provides superior performance and quality in all our customer service and back-office processes. In NSEG, we thrive to maintain high quality and standards for the services offered to make NSEG the Vendor of choice. Ahmedabad is a branch office where we have a staff strength of 400 employees.

Job Title: Customer Service Executive

Job Location: Ahmedabad

Job Type: Full-Time

Job Timings: 04:00 AM to 01:00 PM

Job Summary:

As a Customer Service Executive, you will be responsible for providing exceptional customer. service to our clients. You will assist customers with inquiries, resolve issues, and ensure a positive experience for every interaction.

Responsibilities:

· Promptly respond to customer inquiries via phone, email, or chat.

· Efficiently resolve customer issues and document interactions.

· Provide product information and assist with navigation.

· Collaborate with teams for issue escalation and resolution.

Qualifications:

· Bachelors or Masters (Sales/Marketing/Engineering/ Commerce / Management)

· Fresher or Experienced candidates

· Excellent English fluency is mandatory.

· Strong customer service focus is required.

· Excellent telephone etiquettes.

Perks & Benefits:

· Accident Insurance

· Saturday half day working

· Best work culture

· Attractive Incentives

Join NSEG Private Limited and be a part of our dynamic team, contributing to the growth and success of our company.

For any query email us at

Position Title: Voice Process Associate

Experience: 6 months to 1 years

Shift Timing: Night Shift (US Shift Hours)

Location: Ahmedabad

Job Summary:

We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities:

• Handle inbound and outbound customer calls from US clients.
• Resolve queries related to products, services, billing, or technical issues.
• Maintain accurate records of customer interactions and follow-up actions.
• Ensure high levels of customer satisfaction through prompt and efficient service.
• Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

• Graduate in any stream.
• 2–4 years of experience in US voice process/customer support.
• Excellent verbal communication skills in English (mandatory).
• Familiarity with CRM tools and call center software.
• Ability to work night shifts and meet performance metrics.

Preferred Attributes:

• US accent experience supporting North American clients.
• Problem-solving attitude with the ability to think on your feet.

Benefits:

• Competitive salary and performance incentives
• Career advancement opportunities
• One-Year retention bonus
• Allowances

EleFant is India's first Mobile App based toy library that focuses on children's growth and development through toys and books in an affordable and sustainable manner. Our mission is to surprise kids with fun and educational toys to support their overall growth.

This is a full-time on-site role as a Customer Delight Representative located in Mumbai. The Customer Delight Representative will be responsible for ensuring customer satisfaction, providing customer support, effective communication with customers, delivering exceptional customer service, and enhancing the overall customer experience.

• Customer Satisfaction, Customer Support, and Customer Service skills
• Strong communication and interpersonal skills
• Experience in enhancing customer experience
• Ability to effectively resolve customer inquiries and issues
• Experience working in customer-facing roles
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Knowledge of toy industry or child development is a plus