108 Skilled Technicians jobs in Vadodara

• Perform installations of new equipment and systems according to technical specifications and client requirements.
• Conduct routine preventive maintenance to ensure optimal equipment performance and longevity.
• Diagnose and resolve technical issues and malfunctions promptly and efficiently.
• Perform repairs and replacements of faulty components and parts.
• Provide on-site technical support and guidance to customers.
• Maintain detailed service reports, documenting all work performed and parts used.
• Adhere to all safety regulations and company procedures during service calls.
• Manage inventory of parts and tools for service visits.
• Collaborate with the engineering and customer support teams to resolve complex technical challenges.
• Ensure customer satisfaction through professional and timely service delivery.
• Identify opportunities for product or service improvements based on field experience.
• Manage travel schedules and logistics effectively for assigned service areas in and around **Ahmedabad, Gujarat, IN**.

• Technical diploma or certification in Electrical, Mechanical, or a related field.
• Minimum of 3-5 years of experience as a Field Service Technician, preferably in (mention a relevant industry, e.g., industrial machinery, HVAC, telecommunications).
• Proven ability to install, maintain, and repair complex mechanical and/or electrical systems.
• Strong diagnostic and troubleshooting skills.
• Proficiency with hand and power tools, as well as testing equipment.
• Excellent problem-solving abilities and attention to detail.
• Good communication and customer service skills.
• Ability to work independently and manage time effectively.
• Willingness to travel and work flexible hours as required.
• Valid driver's license and a clean driving record.
• Familiarity with safety protocols and best practices.
• Knowledge of the **Ahmedabad, Gujarat, IN** region's infrastructure is an asset.

• Conduct remote diagnostics and troubleshooting of mechanical, electrical, and electronic systems.
• Provide expert technical support and guidance to on-site field teams via video conferencing, phone, and messaging platforms.
• Interpret complex technical documentation, schematics, and blueprints to identify root causes of issues.
• Develop and implement remote repair strategies and preventative maintenance plans.
• Document all service activities, findings, and resolutions in our internal CRM system.
• Collaborate with engineering and product development teams to provide feedback on equipment performance and suggest improvements.
• Train and mentor junior technicians on best practices for remote support and equipment maintenance.
• Ensure all client communication is professional, timely, and effective.
• Maintain up-to-date knowledge of all product lines and service bulletins.

• Proven experience as a Field Service Technician or similar role, with a strong emphasis on remote support.
• Extensive knowledge of industrial machinery, electronics, and control systems.
• Proficiency with diagnostic software and hardware.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; technical degree or certification preferred.
• Familiarity with various communication and collaboration tools (e.g., Zoom, Microsoft Teams, Slack).

• Provide remote technical guidance and support for field installation teams.
• Develop detailed installation plans and procedures for complex systems.
• Troubleshoot and resolve technical issues encountered during installations via remote communication.
• Ensure installations adhere to technical specifications and quality standards.
• Coordinate with site personnel and project managers to schedule and manage installations.
• Document installation processes, issues, and resolutions.
• Contribute to the development of installation best practices and training materials.
• Analyze installation data to identify areas for process improvement.
• Maintain a high level of customer satisfaction through effective remote support.
• Liaise with engineering and product teams to provide feedback from field installations.
• Ensure all safety protocols are communicated and followed by on-site teams.

• Associate's or Bachelor's degree in a relevant technical field, or equivalent practical experience.
• Minimum of 5-7 years of experience in installation, maintenance, or technical support of complex systems.
• Proven ability to troubleshoot and diagnose technical issues remotely.
• Strong understanding of the specific systems or equipment related to the industry.
• Excellent communication, leadership, and problem-solving skills.
• Ability to effectively guide and direct on-site personnel from a remote location.
• Proficiency in using remote support tools and technologies.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage responsibilities in a fully remote setting.
• Experience in the relevant industry (e.g., telecommunications, manufacturing, IT infrastructure) is highly desirable.

• Provide remote diagnostic and troubleshooting support for HVAC systems.
• Guide on-site technicians and customers through complex repair procedures.
• Analyze system performance data and technical schematics.
• Interpret maintenance logs and error codes to identify issues.
• Document all troubleshooting steps, resolutions, and technical findings.
• Escalate critical or unresolved issues to appropriate engineering or support teams.
• Contribute to the development and maintenance of technical documentation and knowledge bases.
• Utilize remote access tools and diagnostic software effectively.
• Ensure customer satisfaction through timely and accurate technical support.
• Identify recurring issues and suggest preventative maintenance strategies.

• Extensive experience as an HVAC technician with a strong focus on diagnostics and repair.
• In-depth knowledge of various HVAC systems, controls, and refrigeration cycles.
• Proficiency with remote diagnostic tools, communication platforms, and CRM software.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to clearly explain complex technical concepts to diverse audiences.
• Relevant HVAC certifications (e.g., EPA Section 608).
• High school diploma or equivalent; technical degree or vocational training preferred.
• Demonstrated ability to work independently and manage time effectively in a remote environment.
• Experience with Building Automation Systems (BAS) is a significant plus.

Designation: Manager - Technical Support

Location: Ahmedabad (Work From Office)

Shift: Rotational Shift

Role & Responsibilities:

• Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.
• Train, coach and mentor L1/L2 Technical Support Engineers.
• Manage 24X5/7 service availability and SLA adherence.
• Establish and implement ITIL standards in service delivery practices.
• Act as escalation point for all requests and incidents. Develop and mature phone/ticket/email escalation processes to ensure free flowing escalation and information within the organization.
• Lead IT and Support Helpdesk project for on-time and quality closer.
• Maintain IT service desk policies, procedure documentation, records and reports in compliance with organization, ISO, HIPPA and HITRUST compliances requirements.
• IT Asset Management.
• Vendor management for procurement, repair and maintenance
• Foster positive end-user, cross function relationships and drive customer satisfaction.
• Develop and maintain Technical Support knowledge base.
• Maintain departmental staffing by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
• Develop employees within their roles via coaching, counseling, and disciplining employees.
• Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties and responsibilities and discuss successes and challenges.
• Conduct annual performance evaluations for all direct reports
• Manage process for communicating outage/emergency activities to the organization.
• Provide data and reporting of KPIs and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Will drive Ticket Deep Dive and develop strategies for improvement.
• Review survey feedback to improve services, tools and support experience.

Preferred candidate profile:

• Graduate in Engineering/Technical discipline having knowledge of servers and desktop O.S., O365, networking, firewall, Windows AD, Domain controller, All PC/Laptop/Server Hardware, Tablets, software applications, server maintenance, etc.
• At least 15 years + years of total IT experience with a minimum of 5 years of experience with IT Helpdesk/Service Desk management in Enterprise environment
• 24X5/7 Global Support Operations ManagementITIL Certification
• Microsoft and Azure Certification is an added advantage
• Strong leadership capability, Deep IT/PC troubleshooting knowledge, Excellent customer Service Skills, Excellent problem solving skills
• Strong coordination skills to work with multiple cross functions
• Proactive and creative, Attention to detail, Excellent research skills
• Excellent English communication skill (both Written & Verbal)
• Customer-centric
• Problem Solver
• Critical thinker

About Advantmed:

Founded in 2005 and based in California, Advantmed LLC is a healthcare information management company that provides healthcare organizations with the solutions they need to elevate their financial and clinical performance. Our transparent, innovative risk adjustment and quality improvement solutions drive better outcomes.

How to Apply?

If you would like to pursue this position, please mail your updated resume at , along with the following details

• Total Experience: -
• Relevant Experience: -
• Current Designation: -
• Current CTC: -
• Expected CTC: -
• Notice Period: -
• Current Location: -

Roles & Responsibilities:Relevant Experience Looking for 2-5 YrsEducation: B. E/B. Tech/B. Sc (Computers/Electronics) / BCA / BBA Mandatory Skills: Technical support Engineer-L1/US Voice process/Troubleshooting-Hardware & Networking,1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers3: Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support.4: Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.5: Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.Must Have skills:1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge basesMinimum QualificationMust have completed B. Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24 X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.

Job Summary:The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.Key ResponsibilitiesAdministrative Services:Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.Manage the associated service Outlook mailbox.Create and analyze performance and usage metrics.Open, update, and resolve service tickets related to AV and webcasting technologies.Monitor and update support queues for current and upcoming AV technologies and webcast incidents.Escalate complex issues to third-level support or manufacturer/vendor support teams.Participate in meetings regarding current and future AV and webcasting systems.Maintain and update training and troubleshooting documentation.Video Call and Webcast Support:Ensure video endpoints are online and operational.Manage incident response during active calls and webcasts.Prepare and support webcast events, including creating event webpages and conducting dry runs.Monitor live webcast events and troubleshoot issues as needed.Report viewer metrics during and after events.Trim, encode, and distribute recorded on-demand copies of webcast sessions.Coordinate technology scheduling to ensure successful meetings.Webcast Video on Demand Services:Create and manage streaming VOD directories for Ford users.Manage user groups and multimedia storage on Ford’s network.Troubleshoot issues related to uploaded VOD content.Assist users with training on new and existing video technologies.Provide streaming metrics and analytics for hosted videos.Commissioning Services:Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).Test endpoints and network devices.Review, verify, and backup configuration files to facilitate disaster recovery.Support the commissioning and decommissioning of conference rooms and AV devices.Conduct room testing, certification, and troubleshooting.Application Support:Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.Collaborate with Product Engineers to resolve application issues.Escalate critical issues to Level 3 engineering.Assist users with application usage and remote training.Manage support tickets within Ford’s ticketing system.Administer access requests and maintain support documentation.Qualifications:Proven experience in AV support, video conferencing, and webcast management.Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.Strong troubleshooting and customer service skills.Ability to manage multiple priorities in a fast-paced environment.Excellent communication skills, both written and verbal.Experience with ticketing systems and documentation management.Preferred Skills:Knowledge of webcast and streaming platforms.Experience with AV commissioning and room setup.Ability to train end-users on AV technologies.

Job Summary:The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.Key ResponsibilitiesAdministrative Services:Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.Manage the associated service Outlook mailbox.Create and analyze performance and usage metrics.Open, update, and resolve service tickets related to AV and webcasting technologies.Monitor and update support queues for current and upcoming AV technologies and webcast incidents.Escalate complex issues to third-level support or manufacturer/vendor support teams.Participate in meetings regarding current and future AV and webcasting systems.Maintain and update training and troubleshooting documentation.Video Call and Webcast Support:Ensure video endpoints are online and operational.Manage incident response during active calls and webcasts.Prepare and support webcast events, including creating event webpages and conducting dry runs.Monitor live webcast events and troubleshoot issues as needed.Report viewer metrics during and after events.Trim, encode, and distribute recorded on-demand copies of webcast sessions.Coordinate technology scheduling to ensure successful meetings.Webcast Video on Demand Services:Create and manage streaming VOD directories for Ford users.Manage user groups and multimedia storage on Ford’s network.Troubleshoot issues related to uploaded VOD content.Assist users with training on new and existing video technologies.Provide streaming metrics and analytics for hosted videos.Commissioning Services:Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).Test endpoints and network devices.Review, verify, and backup configuration files to facilitate disaster recovery.Support the commissioning and decommissioning of conference rooms and AV devices.Conduct room testing, certification, and troubleshooting.Application Support:Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.Collaborate with Product Engineers to resolve application issues.Escalate critical issues to Level 3 engineering.Assist users with application usage and remote training.Manage support tickets within Ford’s ticketing system.Administer access requests and maintain support documentation.Qualifications:Proven experience in AV support, video conferencing, and webcast management.Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.Strong troubleshooting and customer service skills.Ability to manage multiple priorities in a fast-paced environment.Excellent communication skills, both written and verbal.Experience with ticketing systems and documentation management.Preferred Skills:Knowledge of webcast and streaming platforms.Experience with AV commissioning and room setup.Ability to train end-users on AV technologies.