45 Specialized Technical Roles jobs in Patna
Technical Support Lead
800001 Patna, Bihar
₹55000 Annually
WhatJobs
Posted 18 days ago
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Job Description
Our client is looking for a proactive and experienced Technical Support Lead to manage and elevate our customer service operations. This role is responsible for leading a team of support specialists, ensuring timely and effective resolution of customer inquiries and technical issues. You will develop and implement support strategies, improve support processes, and contribute to enhancing overall customer satisfaction. The ideal candidate will possess strong technical acumen, exceptional leadership qualities, and a deep understanding of customer service best practices. Responsibilities include training and mentoring support staff, monitoring team performance, managing escalations, and maintaining comprehensive knowledge base articles. This position requires a blend of technical expertise and strong people management skills. While the role is primarily based in Patna, Bihar, IN , a hybrid work model will allow for a flexible balance between in-office and remote work. You will be instrumental in setting performance benchmarks, analyzing support data to identify trends, and implementing solutions to improve efficiency and effectiveness. The Technical Support Lead will also act as a liaison between the support team and other departments, such as product development and engineering, to ensure customer feedback is incorporated into product improvements. A passion for customer advocacy and a commitment to delivering outstanding service are paramount. We are seeking an individual who can inspire their team, drive continuous improvement, and foster a positive and productive support environment. Experience with ticketing systems and remote support tools is essential.
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Technical Support Manager
800001 Patna, Bihar
₹60000 Annually
WhatJobs
Posted 22 days ago
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Job Description
Our client is looking for an experienced and dedicated Technical Support Manager to oversee their customer support operations in Patna, Bihar . This role is crucial for ensuring that customers receive prompt, efficient, and high-quality technical assistance. You will be responsible for leading a team of technical support representatives, managing daily operations, and implementing strategies to improve customer satisfaction and first-call resolution rates. Your leadership will drive the team to achieve performance targets and maintain service level agreements (SLAs).
Key responsibilities include hiring, training, and mentoring support staff, conducting performance reviews, and fostering a positive and productive work environment. You will also be tasked with developing and refining support processes, troubleshooting complex technical issues, and escalating critical problems to appropriate departments. The manager will analyze support data to identify trends, areas for improvement, and opportunities to enhance the customer experience. Collaboration with product development and engineering teams will be essential to provide feedback on product issues and drive improvements.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support role, with at least 2 years in a supervisory or management capacity, is required. Strong technical aptitude and familiarity with troubleshooting hardware, software, and network issues are essential. Excellent problem-solving, communication, and interpersonal skills are a must. Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow) is highly desirable. This is a fantastic opportunity for a motivated individual to lead a critical function and make a significant impact on customer loyalty and retention.
Key responsibilities include hiring, training, and mentoring support staff, conducting performance reviews, and fostering a positive and productive work environment. You will also be tasked with developing and refining support processes, troubleshooting complex technical issues, and escalating critical problems to appropriate departments. The manager will analyze support data to identify trends, areas for improvement, and opportunities to enhance the customer experience. Collaboration with product development and engineering teams will be essential to provide feedback on product issues and drive improvements.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support role, with at least 2 years in a supervisory or management capacity, is required. Strong technical aptitude and familiarity with troubleshooting hardware, software, and network issues are essential. Excellent problem-solving, communication, and interpersonal skills are a must. Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow) is highly desirable. This is a fantastic opportunity for a motivated individual to lead a critical function and make a significant impact on customer loyalty and retention.
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Remote Technical Support Specialist
800001 Patna, Bihar
₹450000 Annually
WhatJobs
Posted 15 days ago
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Job Description
Our client is actively recruiting for a dedicated Remote Technical Support Specialist to provide exceptional customer service and technical assistance to users worldwide. This position is 100% remote, allowing you to work from the comfort of your home office. You will be the first point of contact for customers experiencing technical difficulties with our software and hardware products. Your primary responsibilities will include diagnosing and resolving a wide range of technical issues via phone, email, and chat; guiding users through troubleshooting steps; documenting support interactions and resolutions accurately in our ticketing system; escalating complex problems to higher-level support teams when necessary; and contributing to our knowledge base by creating and updating support articles and FAQs. The ideal candidate possesses strong analytical and problem-solving skills, excellent communication abilities (both written and verbal), and a patient, customer-centric approach. A solid understanding of common operating systems (Windows, macOS), networking concepts, and common software applications is required. Experience with remote support tools and CRM software is a plus. You should be adept at explaining technical concepts in a clear and understandable manner to non-technical users. We are looking for individuals who are self-motivated, highly organized, and can manage their time effectively in a remote work environment. A Bachelor's degree in a related field or equivalent practical experience is preferred, along with at least 2 years of experience in a technical support or helpdesk role. If you are passionate about technology and helping others, and thrive in a flexible, remote setting, we want to hear from you.
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2
Senior Technical Support Engineer
800001 Patna, Bihar
₹700000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking an experienced Senior Technical Support Engineer to provide exceptional customer service and technical expertise to their global clientele, working remotely. This role is critical in resolving complex technical issues, guiding customers through troubleshooting processes, and ensuring high levels of customer satisfaction. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to communicate technical information clearly and effectively. You will be responsible for diagnosing hardware and software problems, guiding users through step-by-step solutions, and escalating issues when necessary.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for hardware, software, and network issues via phone, email, and chat.
- Diagnose and resolve complex technical problems for end-users and clients.
- Guide users through effective, step-by-step solutions to technical challenges.
- Escalate unresolved issues to appropriate internal teams (e.g., Development, Engineering) with detailed documentation.
- Create and maintain comprehensive technical documentation, knowledge base articles, and user guides.
- Monitor system performance and identify potential issues before they impact users.
- Train and mentor junior support staff, sharing knowledge and best practices.
- Participate in the evaluation and implementation of new support tools and technologies.
- Gather customer feedback and report common issues or trends to product and development teams.
- Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction ratings.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, preferably in a senior capacity.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and hardware troubleshooting.
- Experience with CRM software and ticketing systems (e.g., Zendesk, ServiceNow).
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
- Experience supporting enterprise-level software applications.
- Demonstrated ability to remain calm and professional under pressure.
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3
Remote Technical Support Engineer
800001 Patna, Bihar
₹60000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is actively seeking a talented and customer-focused Remote Technical Support Engineer to provide exceptional support to our user base. This is a fully remote position, enabling you to work from the comfort of your home office. You will be the primary point of contact for users experiencing technical difficulties with our software and hardware products. Your role will involve diagnosing, troubleshooting, and resolving complex technical issues in a timely and efficient manner. The ideal candidate will possess a deep understanding of IT systems, network troubleshooting, and various operating platforms. You must be adept at explaining technical concepts in a clear and concise way to both technical and non-technical users. This role requires excellent problem-solving skills, patience, and a strong commitment to customer satisfaction. You will document support activities, escalate unresolved issues to senior engineers or development teams, and contribute to building a comprehensive knowledge base of common issues and solutions. Strong communication skills, both written and verbal, are paramount for success in this remote role. You will utilize ticketing systems, remote desktop tools, and communication platforms to manage your workload and collaborate with colleagues. If you are passionate about technology, enjoy helping others, and thrive in a flexible, remote work environment, this is an excellent opportunity to advance your career.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issue requests via phone, email, or chat.
- Diagnose and resolve technical hardware and software issues.
- Install, modify, and repair computer hardware and software.
- Walk customers through problem-solving processes.
- Identify and escalate situations requiring urgent attention to the appropriate individuals.
- Manage individual tickets and maintain ownership of assigned issues until resolution.
- Document all technical support and maintenance activities.
- Contribute to the creation and maintenance of knowledge base articles.
- Provide feedback on product issues to the development team.
Qualifications:
- Proven experience in technical support or a similar customer-facing IT role.
- Strong knowledge of computer hardware, software, networks, and operating systems.
- Excellent troubleshooting and problem-solving abilities.
- Familiarity with remote support tools and ticketing systems.
- Outstanding communication and interpersonal skills.
- Ability to explain technical concepts clearly to diverse audiences.
- Experience working in a remote support environment is highly preferred.
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4
Remote Technical Support Agent
800001 Patna, Bihar
₹25000 Monthly
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is actively recruiting for a dedicated Remote Technical Support Agent to provide crucial assistance to their user base. This is a fully remote position, allowing you to leverage your technical expertise and problem-solving skills from anywhere. The ideal candidate will possess a strong technical aptitude, excellent communication abilities, and a friendly, helpful attitude. Responsibilities include diagnosing and resolving technical issues reported by customers through various channels, such as email, phone, and live chat. You will guide users through step-by-step solutions, document all support interactions, and escalate complex problems to higher-level support teams when necessary. Maintaining up-to-date knowledge of company products and services is essential for providing accurate and efficient support. The ability to work independently, manage your time effectively, and maintain productivity in a home-based environment is critical. We are looking for individuals who are patient, empathetic, and committed to ensuring customer satisfaction. Previous experience in a technical support or IT helpdesk role is highly preferred. If you are passionate about technology and enjoy helping people, this remote opportunity in Patna, Bihar, IN is an excellent fit for your career goals. Join our client's established remote support infrastructure and play a vital role in their commitment to exceptional technical assistance.
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5
Remote Technical Support Lead
800001 Patna, Bihar
₹550000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Remote Technical Support Lead to manage and elevate their customer support operations. This is a fully remote position, enabling you to work from anywhere in India. The successful candidate will be responsible for leading a team of support professionals, ensuring the efficient resolution of technical issues, and contributing to the continuous improvement of our support services. You will play a pivotal role in troubleshooting complex technical problems, providing guidance to support staff, and implementing best practices in customer service. The ideal candidate will possess exceptional leadership qualities, a deep understanding of IT systems and software, and a passion for delivering outstanding customer experiences. Key responsibilities include overseeing daily support operations, managing ticket queues, ensuring service level agreements (SLAs) are met, and developing training materials for the support team. You will also be instrumental in identifying recurring technical issues and collaborating with engineering teams to implement long-term solutions. This role requires a proactive approach to problem-solving, excellent communication skills, and the ability to motivate and guide a remote team effectively. If you are a seasoned technical support professional with a desire to lead and make a significant impact in a remote setting, we encourage you to apply. Your expertise will be crucial in maintaining high levels of customer satisfaction and ensuring the smooth operation of our client's technical infrastructure. We are looking for individuals who are dedicated, possess strong analytical skills, and are committed to continuous learning and development. Responsibilities include:
- Lead and manage a remote team of technical support specialists.
- Oversee daily operations of the customer support helpdesk, ensuring efficient ticket management and resolution.
- Provide expert technical guidance and troubleshooting assistance to support staff and customers.
- Ensure that service level agreements (SLAs) are consistently met or exceeded.
- Develop and implement standard operating procedures (SOPs) for the support team.
- Analyze support trends and identify root causes of recurring technical issues.
- Collaborate with product and engineering teams to resolve complex technical problems and implement system improvements.
- Create and maintain comprehensive documentation, including knowledge base articles and training materials.
- Mentor and coach team members to foster professional development and enhance performance.
- Monitor customer feedback and implement strategies to improve customer satisfaction.
- Minimum 4 years of experience in technical support, with at least 1 year in a lead or supervisory role.
- Strong understanding of operating systems, software applications, and network troubleshooting.
- Proven experience managing a remote support team.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using helpdesk software and remote support tools.
- Ability to diagnose and resolve complex technical issues efficiently.
- Experience in developing training materials and SOPs.
- A relevant IT certification (e.g., CompTIA A+, Network+) is a plus.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
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6
Senior Technical Support Engineer
800001 Patna, Bihar
₹650000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Technical Support Engineer to provide advanced technical assistance and resolve complex issues for their user base in Patna, Bihar, IN . This role is integral to maintaining customer satisfaction and ensuring the seamless operation of our technical products and services. The ideal candidate will possess exceptional troubleshooting skills, a deep understanding of our product suite, and a proven ability to handle escalated customer inquiries. You will be responsible for diagnosing and resolving hardware, software, and network issues reported by customers through various channels, including phone, email, and ticketing systems. This includes analyzing log files, replicating issues, and collaborating with engineering teams to identify root causes and implement permanent solutions. You will mentor and guide junior support staff, providing technical training and sharing best practices. Developing and maintaining comprehensive technical documentation, knowledge base articles, and troubleshooting guides will also be a key part of your responsibilities. Proactively identifying recurring issues and proposing system improvements to prevent future problems is highly valued. You will act as a liaison between customers and the development team, effectively communicating technical information and product updates. The ability to manage multiple high-priority issues simultaneously and maintain a calm, professional demeanor under pressure is essential. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with at least 5 years of experience in technical support or a similar customer-facing IT role, is required. Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications is necessary. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is a plus. Excellent communication, interpersonal, and problem-solving skills are paramount. If you are passionate about technology and dedicated to providing outstanding customer support, we encourage you to apply.
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7
Senior Technical Support Engineer
800001 Patna, Bihar
₹700000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Technical Support Engineer to join their growing, fully remote support team. This position is crucial for ensuring exceptional technical assistance to our diverse client base, troubleshooting complex issues, and contributing to the continuous improvement of our products and services. The ideal candidate will possess a deep understanding of software applications, hardware infrastructure, and network protocols, coupled with outstanding problem-solving and communication skills. You will be a key point of contact for escalated technical challenges, working collaboratively with engineering and product teams to deliver timely and effective solutions. Responsibilities include:
- Providing advanced technical support to customers via multiple channels, including email, phone, and chat, in a remote-first environment.
- Diagnosing, troubleshooting, and resolving complex hardware, software, and network issues.
- Documenting technical issues, resolutions, and workarounds in a knowledge base.
- Escalating unresolved issues to appropriate internal teams (e.g., Engineering, Product Management) and tracking them to resolution.
- Developing and maintaining technical documentation, FAQs, and user guides.
- Training and mentoring junior support staff on technical procedures and best practices.
- Identifying recurring technical problems and recommending product improvements or solutions to prevent future occurrences.
- Participating in product testing and providing feedback from a support perspective.
- Contributing to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a similar customer-facing technical role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, VPN), and common software applications.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote desktop tools.
- Excellent analytical and problem-solving skills with a methodical approach to troubleshooting.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Proven ability to work independently and manage time effectively in a remote setting.
- Certifications such as CompTIA A+, Network+, or CCNA are a plus.
- Experience supporting cloud-based services and SaaS applications is highly desirable.
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8
Technical Support Specialist - Level II
800001 Patna, Bihar
₹400000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a diligent and customer-focused Technical Support Specialist Level II to join their growing team. This role will provide advanced technical assistance to users experiencing issues with software, hardware, and network infrastructure. The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a passion for helping others resolve their technical challenges. While this role offers a hybrid work model, requiring a mix of in-office and remote work, it provides a fantastic opportunity to contribute to a supportive team environment.
Key Responsibilities:
Key Responsibilities:
- Provide Tier 2 technical support via phone, email, and chat, resolving complex technical issues.
- Diagnose and troubleshoot hardware, software, and network problems for end-users.
- Escalate unresolved issues to appropriate internal teams or external vendors.
- Document all support interactions, issues, and resolutions in the ticketing system.
- Develop and maintain knowledge base articles and user guides to empower users.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Monitor system performance and proactively identify potential issues.
- Train and mentor junior support staff as needed.
- Participate in projects to improve IT infrastructure and support processes.
- Stay up-to-date with the latest technological advancements relevant to user support.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in technical support or helpdesk roles.
- In-depth knowledge of operating systems (Windows, macOS), common applications, and networking protocols.
- Experience with Active Directory, Microsoft 365, and remote desktop tools.
- Strong troubleshooting and analytical skills.
- Excellent customer service and communication skills, both written and verbal.
- Ability to work effectively both independently and as part of a team in a hybrid work environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
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