45 Specialized Technical Roles jobs in Patna
Technical Support Lead
Posted 18 days ago
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Technical Support Manager
Posted 22 days ago
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Key responsibilities include hiring, training, and mentoring support staff, conducting performance reviews, and fostering a positive and productive work environment. You will also be tasked with developing and refining support processes, troubleshooting complex technical issues, and escalating critical problems to appropriate departments. The manager will analyze support data to identify trends, areas for improvement, and opportunities to enhance the customer experience. Collaboration with product development and engineering teams will be essential to provide feedback on product issues and drive improvements.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support role, with at least 2 years in a supervisory or management capacity, is required. Strong technical aptitude and familiarity with troubleshooting hardware, software, and network issues are essential. Excellent problem-solving, communication, and interpersonal skills are a must. Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow) is highly desirable. This is a fantastic opportunity for a motivated individual to lead a critical function and make a significant impact on customer loyalty and retention.
Remote Technical Support Specialist
Posted 15 days ago
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Senior Technical Support Engineer
Posted 2 days ago
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Responsibilities:
- Provide advanced technical support and troubleshooting for hardware, software, and network issues via phone, email, and chat.
- Diagnose and resolve complex technical problems for end-users and clients.
- Guide users through effective, step-by-step solutions to technical challenges.
- Escalate unresolved issues to appropriate internal teams (e.g., Development, Engineering) with detailed documentation.
- Create and maintain comprehensive technical documentation, knowledge base articles, and user guides.
- Monitor system performance and identify potential issues before they impact users.
- Train and mentor junior support staff, sharing knowledge and best practices.
- Participate in the evaluation and implementation of new support tools and technologies.
- Gather customer feedback and report common issues or trends to product and development teams.
- Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction ratings.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, preferably in a senior capacity.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and hardware troubleshooting.
- Experience with CRM software and ticketing systems (e.g., Zendesk, ServiceNow).
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
- Experience supporting enterprise-level software applications.
- Demonstrated ability to remain calm and professional under pressure.
Remote Technical Support Engineer
Posted 5 days ago
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Key Responsibilities:
- Provide technical assistance and support for incoming queries and issue requests via phone, email, or chat.
- Diagnose and resolve technical hardware and software issues.
- Install, modify, and repair computer hardware and software.
- Walk customers through problem-solving processes.
- Identify and escalate situations requiring urgent attention to the appropriate individuals.
- Manage individual tickets and maintain ownership of assigned issues until resolution.
- Document all technical support and maintenance activities.
- Contribute to the creation and maintenance of knowledge base articles.
- Provide feedback on product issues to the development team.
Qualifications:
- Proven experience in technical support or a similar customer-facing IT role.
- Strong knowledge of computer hardware, software, networks, and operating systems.
- Excellent troubleshooting and problem-solving abilities.
- Familiarity with remote support tools and ticketing systems.
- Outstanding communication and interpersonal skills.
- Ability to explain technical concepts clearly to diverse audiences.
- Experience working in a remote support environment is highly preferred.
Remote Technical Support Agent
Posted 10 days ago
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Remote Technical Support Lead
Posted 12 days ago
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- Lead and manage a remote team of technical support specialists.
- Oversee daily operations of the customer support helpdesk, ensuring efficient ticket management and resolution.
- Provide expert technical guidance and troubleshooting assistance to support staff and customers.
- Ensure that service level agreements (SLAs) are consistently met or exceeded.
- Develop and implement standard operating procedures (SOPs) for the support team.
- Analyze support trends and identify root causes of recurring technical issues.
- Collaborate with product and engineering teams to resolve complex technical problems and implement system improvements.
- Create and maintain comprehensive documentation, including knowledge base articles and training materials.
- Mentor and coach team members to foster professional development and enhance performance.
- Monitor customer feedback and implement strategies to improve customer satisfaction.
- Minimum 4 years of experience in technical support, with at least 1 year in a lead or supervisory role.
- Strong understanding of operating systems, software applications, and network troubleshooting.
- Proven experience managing a remote support team.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using helpdesk software and remote support tools.
- Ability to diagnose and resolve complex technical issues efficiently.
- Experience in developing training materials and SOPs.
- A relevant IT certification (e.g., CompTIA A+, Network+) is a plus.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
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Senior Technical Support Engineer
Posted 12 days ago
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Senior Technical Support Engineer
Posted 19 days ago
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- Providing advanced technical support to customers via multiple channels, including email, phone, and chat, in a remote-first environment.
- Diagnosing, troubleshooting, and resolving complex hardware, software, and network issues.
- Documenting technical issues, resolutions, and workarounds in a knowledge base.
- Escalating unresolved issues to appropriate internal teams (e.g., Engineering, Product Management) and tracking them to resolution.
- Developing and maintaining technical documentation, FAQs, and user guides.
- Training and mentoring junior support staff on technical procedures and best practices.
- Identifying recurring technical problems and recommending product improvements or solutions to prevent future occurrences.
- Participating in product testing and providing feedback from a support perspective.
- Contributing to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a similar customer-facing technical role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, VPN), and common software applications.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote desktop tools.
- Excellent analytical and problem-solving skills with a methodical approach to troubleshooting.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Proven ability to work independently and manage time effectively in a remote setting.
- Certifications such as CompTIA A+, Network+, or CCNA are a plus.
- Experience supporting cloud-based services and SaaS applications is highly desirable.
Technical Support Specialist - Level II
Posted 4 days ago
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Key Responsibilities:
- Provide Tier 2 technical support via phone, email, and chat, resolving complex technical issues.
- Diagnose and troubleshoot hardware, software, and network problems for end-users.
- Escalate unresolved issues to appropriate internal teams or external vendors.
- Document all support interactions, issues, and resolutions in the ticketing system.
- Develop and maintain knowledge base articles and user guides to empower users.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Monitor system performance and proactively identify potential issues.
- Train and mentor junior support staff as needed.
- Participate in projects to improve IT infrastructure and support processes.
- Stay up-to-date with the latest technological advancements relevant to user support.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in technical support or helpdesk roles.
- In-depth knowledge of operating systems (Windows, macOS), common applications, and networking protocols.
- Experience with Active Directory, Microsoft 365, and remote desktop tools.
- Strong troubleshooting and analytical skills.
- Excellent customer service and communication skills, both written and verbal.
- Ability to work effectively both independently and as part of a team in a hybrid work environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.