22 Specialized Technical Roles jobs in Patna

Job Summary:

The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.

Key Responsibilities

Administrative Services:

• Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
• Manage the associated service Outlook mailbox.
• Create and analyze performance and usage metrics.
• Open, update, and resolve service tickets related to AV and webcasting technologies.
• Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
• Escalate complex issues to third-level support or manufacturer/vendor support teams.
• Participate in meetings regarding current and future AV and webcasting systems.
• Maintain and update training and troubleshooting documentation.

Video Call and Webcast Support:

• Ensure video endpoints are online and operational.
• Manage incident response during active calls and webcasts.
• Prepare and support webcast events, including creating event webpages and conducting dry runs.
• Monitor live webcast events and troubleshoot issues as needed.
• Report viewer metrics during and after events.
• Trim, encode, and distribute recorded on-demand copies of webcast sessions.
• Coordinate technology scheduling to ensure successful meetings.
• Webcast Video on Demand Services:
• Create and manage streaming VOD directories for Ford users.
• Manage user groups and multimedia storage on Ford’s network.
• Troubleshoot issues related to uploaded VOD content.
• Assist users with training on new and existing video technologies.
• Provide streaming metrics and analytics for hosted videos.

Commissioning Services:

• Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
• Test endpoints and network devices.
• Review, verify, and backup configuration files to facilitate disaster recovery.
• Support the commissioning and decommissioning of conference rooms and AV devices.
• Conduct room testing, certification, and troubleshooting.

Application Support:

• Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
• Collaborate with Product Engineers to resolve application issues.
• Escalate critical issues to Level 3 engineering.
• Assist users with application usage and remote training.
• Manage support tickets within Ford’s ticketing system.
• Administer access requests and maintain support documentation.

Qualifications:

• Proven experience in AV support, video conferencing, and webcast management.
• Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Experience with ticketing systems and documentation management.

Preferred Skills:

• Knowledge of webcast and streaming platforms.
• Experience with AV commissioning and room setup.
• Ability to train end-users on AV technologies.

Our client, a rapidly growing e-commerce platform, is seeking a highly motivated and technically adept Technical Support Specialist to join their dedicated support team. This is a fully remote position, offering the flexibility to work from anywhere in India. You will be the first line of support for our valued customers, assisting them with inquiries related to their online orders, website navigation, account management, and payment issues. Your primary goal is to provide timely, accurate, and friendly assistance, ensuring a positive customer experience. Responsibilities include troubleshooting technical issues, guiding users through website functionalities, processing returns and refunds, and escalating complex problems to higher support tiers or relevant departments. Excellent communication skills, both written and verbal, are essential, as you will be interacting with customers via chat, email, and phone. A strong understanding of e-commerce operations, basic web technologies, and common troubleshooting techniques is required. You should be empathetic, patient, and adept at explaining technical solutions in a clear, concise manner. This role offers a fantastic opportunity to contribute to the success of a dynamic online business and develop your skills in a supportive, remote environment.

Key Responsibilities:

• Provide prompt and efficient technical support to customers via live chat, email, and phone.
• Troubleshoot and resolve customer issues related to the e-commerce platform, including order tracking, account access, and payment processing.
• Guide customers through website features, functionalities, and navigation.
• Process customer requests such as returns, exchanges, and refunds according to company policy.
• Escalate complex technical issues to senior support staff or relevant departments.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify common customer issues and provide feedback to improve the user experience and platform functionality.
• Maintain a high level of customer satisfaction through excellent service delivery.
• Stay up-to-date with product knowledge and company policies.
• Collaborate with team members to share knowledge and best practices.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 1-2 years of experience in a customer service or technical support role, preferably in e-commerce.
• Excellent written and verbal communication skills in English.
• Proficiency in using computers, internet browsers, and common software applications.
• Familiarity with e-commerce platforms and payment gateways is a plus.
• Strong problem-solving skills and the ability to think critically under pressure.
• Patience, empathy, and a customer-focused attitude.
• Ability to work independently in a remote setting.
• Strong organizational skills and attention to detail.

We are looking for a highly skilled Senior Technical Support Engineer who can serve as the go-to expert for complex technical issues, customer escalations, and critical problem resolution. You’ll be working closely with engineering, product, and customer success teams to ensure seamless troubleshooting, superior client experience, and operational excellence.

Key Responsibilities

• Act as the highest point of escalation for complex technical issues across customers and internal teams.
• Diagnose, troubleshoot, and resolve product, infrastructure, and integration-related problems with precision.
• Collaborate with engineering and product teams to identify root causes, drive fixes, and recommend product improvements.
• Create and maintain detailed documentation, knowledge base articles, and best practices to reduce future incidents.
• Mentor and guide junior support engineers, fostering technical depth and problem-solving excellence within the team.
• Drive incident management processes for critical outages, ensuring timely resolution and clear communication with stakeholders.
• Partner with customers to understand their environments, provide proactive guidance, and deliver outstanding technical support.
• Contribute to continuous improvement initiatives by analyzing recurring issues and proposing preventive measures.

Required Skills & Qualifications

• Bachelor’s/Master’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in technical support, system administration, or related technical roles.
• Strong expertise in troubleshooting across Linux/Windows environments , databases (SQL/NoSQL) , and networking protocols .
• Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes) is a plus.
• Proficiency in scripting (Python, Bash, or PowerShell) to automate routine support tasks.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple escalations simultaneously in a fast-paced environment.
• Customer-first mindset with a track record of building trust and strong technical relationships.

Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – SCM

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.

Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Experience handling inbound/outbound interfaces, data extraction, and data loading.

Expertise in troubleshooting and resolving production issues across Oracle EBS layers.

Capable of managing issue resolutions and handling custom enhancements independently.

Mandatory Requirement:

Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.

Technical Stack:

Oracle EBS R12

Oracle Forms & Reports

SQL / PL/SQL

Oracle APEX (preferred)

Tech support experience in SCM modules for 4+ years minimum

Relevant Module Experience Required (Please Mention in Resume):

Order Management (OM)

Inventory (INV)

Accounts Receivable (AR)

Accounts Payable (AP)

General Ledger (GL)

Fixed Assets (FA)

Our client, a leading software solutions provider, is looking for a highly skilled and proactive Remote Technical Support Specialist (Level 2) to join their esteemed technical assistance team. This role is critical for providing advanced troubleshooting and resolution for customer technical issues. You will handle escalated support cases, diagnose complex software and hardware problems, and guide customers through step-by-step solutions. Key responsibilities include maintaining detailed records of customer interactions and issue resolutions in the ticketing system, collaborating with engineering and product teams to identify and resolve recurring issues, developing and updating knowledge base articles, and ensuring timely resolution of support tickets to meet service level agreements. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 3 years of experience in technical support, preferably in a Level 2 or higher capacity. In-depth knowledge of operating systems (Windows, macOS, Linux), network protocols, and common software applications is required. Strong analytical, problem-solving, and diagnostic skills are essential. Excellent verbal and written communication abilities are needed to effectively explain technical concepts to non-technical users. Experience with remote support tools and CRM/ticketing systems is a must. While this role is primarily remote, occasional on-site presence for specific client needs or team meetings may be required. Our client values individuals who are technically proficient, customer-centric, and possess a strong work ethic. This is an excellent opportunity to leverage your technical expertise, contribute to product improvement, and grow your career in a challenging and rewarding environment. You will be a key player in ensuring customer satisfaction and maintaining the reputation of our client's products and services. The ability to work independently and manage your workload effectively under pressure is crucial. We are looking for dedicated professionals who are passionate about technology and committed to providing top-tier technical support. Join a collaborative team focused on delivering effective solutions and exceptional customer experiences.

Join our client's dedicated team as a Technical Support Engineer (Tier 2). This is a fully remote position, offering you the convenience of working from home anywhere in India. You will be responsible for providing advanced technical assistance and troubleshooting for our clients' software products and services. As a Tier 2 support specialist, you will handle escalated customer issues that require in-depth technical knowledge and problem-solving skills. Your duties will include diagnosing and resolving complex hardware and software problems, guiding customers through step-by-step solutions, documenting technical issues and resolutions in a knowledge base, and escalating unresolved issues to Tier 3 support or development teams. You will also contribute to improving customer self-service resources. The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 3-4 years of experience in technical support, with a strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications, is required. Excellent communication skills, both written and verbal, are essential for explaining technical information clearly to non-technical users. You should be patient, empathetic, and possess strong analytical and problem-solving abilities. Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools is highly desirable. This role is perfect for someone who thrives in a fast-paced, remote environment and is passionate about helping customers overcome technical challenges.

Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Disruption is at the core of our technology and our way of working to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve,
together.
Job Description
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA documents for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
• Willing to work in flexible and varying shift times, including weekends and evenings
  

Qualifications

• More than 5 years of customer-facing technical support experience
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Excellent English written and verbal communication skills are required
• Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
• Willing to work in flexible and varying shift times including weekends and evenings is a plus
• Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus
  

Additional Information
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.