70 Stakeholder Management jobs in Chennai

Job Title: Microsoft Dynamics 365 CRM Developer

Location: Chennai | Experience: (Junior/Mid/Senior based on requirement)

About the Role

We are looking for a skilled
Microsoft Dynamics 365 CRM Developer
to join our team. The ideal candidate will have strong technical expertise in Dynamics 365 Customer Engagement (CE), Power Platform, and related Microsoft technologies. You will be responsible for designing, developing, and customizing CRM solutions that align with business needs and best practices.

Key Responsibilities

• Design, develop, and implement
  custom solutions
  within the Dynamics 365 platform.
• Customize
  forms, views, dashboards, and user interfaces
  to enhance usability.
• Develop and maintain
  plugins, workflows, and custom workflow activities
  .
• Integrate Dynamics 365 with
  external systems using REST/SOAP APIs and SSIS
  .
• Perform
  data migration and management
  using SQL Server and related tools.
• Create and maintain
  JavaScript web resources
  to improve user experience.
• Ensure compliance with the
  Dynamics 365 security model
  (roles, teams, business units).
• Provide
  technical support, training, and troubleshooting
  for CRM users.
• Prepare and maintain
  technical documentation
  for developed solutions.
• Stay updated with the
  latest Dynamics 365 and Power Platform features
  .

Required Skills & Experience

• Strong knowledge of
  Dynamics 365 CE architecture, customization, configuration, and integrations
  .
• Hands-on experience with
  Power Apps (Canvas & Model-driven), Power Automate, and Power BI
  .
• Proficiency in
  C#, JavaScript, HTML, CSS, and SQL Server
  .
• Familiarity with
  CRM SDK, data migration tools (SSIS), and integration frameworks
  .
• Solid understanding of
  CRM business processes
  (Sales, Marketing, Customer Service).
• Strong
  problem-solving skills
  and ability to translate business needs into technical solutions.
• Excellent
  communication and collaboration skills
  with stakeholders.
• Bachelor's degree in
  Computer Science, IT, or related field
  .
• Microsoft Dynamics 365 certifications (preferred).

Why Join Us?

• Work on exciting
  end-to-end Dynamics 365 and Power Platform projects
  .
• Collaborative and growth-oriented team culture.
• Opportunity to stay at the forefront of
  Microsoft technologies
  .

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role for a Customer Relationship Management Consultant located in Chennai. The CRM Consultant will be responsible for analyzing and optimizing business processes, providing consulting services, and managing customer relationships. Daily tasks include working closely with sales teams, administering , and ensuring the CRM system enhances customer engagement and business growth.

Qualifications

• Strong Analytical Skills
• Proficiency in understanding and optimizing Business Processes
• Sales and Consulting experience
• Experience with Administration
• Excellent communication and interpersonal skills
• Ability to work independently and collaborate with teams
• Relevant certifications or training in CRM or is a plus
• Bachelor's degree in Business Administration, Information Technology, or related field

Role Summary - Client experience executive
bridges the gap between the brand they represent for and the customers. It is their job to ensure that customer experience is engaging, efficient, and effective. They make sure that customer satisfaction and retentions are achieved, gaining better good will amongst the customers. Typically, they focus on designing and keep improving the customer experience constantly. Manages the strategic design, implementation and optimization of customer experience programs and initiatives that ensure a best in class customer experience.

Roles & Responsibilities

• Service Level Excellence & Audits o Establishing brand Standards and maintaining the same. o Ensuring the standards for all touch points are followed and are uniformed.
• Centre level service audits conducted and reports presented on the same. o Setup the escalation matrix for all feedbacks and complaints
• Research best practices, establish metrics, collect and analyse customer data and feedback.
• Constantly keep evaluating customer touch points and develop the same.

Client Feedbacks & Complaints

• Highlighting the centre level challenges and route it for resolutions.
• Become as the bridge and coordinate with the central strategic teams and the centre teams.
• Handling top Key accounts of clients and servicing.
• Handling internal ticketing system and addressing the complaints and feedbacks raised on the portal.
• Dealing all customer complaints and analysing the RCA
• Analysing the processes and developing further to ease the experience.

Key Accounts Handling

• Handling payment collections of key clients and ironing out the causes of the delay in the centres.
• Represents the customer experience vision and defines the goals to the centre teams for a consistent end to end customer experience at the centre level.
• Working with the centre teams for operational solutions and assist in day to day activities.

1. Achieve the targeted STAGE WISE collection with in 10 days form the demand .
2. Demand to be raised with in 1 day from the achievement of Milestone of the project

Note: Female Candidates preferred

Company Description

DTDC Express Ltd is one of India's leading integrated express logistics companies, providing both domestic and international services. The company offers a comprehensive range of technology-enabled logistics solutions, catering to a broad spectrum of customers across various industry verticals. DTDC operates India's largest physically accessible express logistics network and partners with over 15,000 exclusive channel partners to enhance its sales and service capabilities.

Role Description

This full-time Customer Relationship Management (CRM) Specialist role is an on-site position located in Chennai. The CRM Specialist will be responsible for managing customer relationships, analyzing customer data, and using CRM systems to improve customer satisfaction and sales. Day-to-day tasks include handling customer inquiries, monitoring customer feedback, preparing sales reports, and collaborating with sales and project management teams to support customer needs.

Qualifications

• Customer Relationship Management (CRM) skills and experience in managing customer interactions
• Strong Analytical Skills for data analysis and performance monitoring
• Excellent Communication skills to interact effectively with customers and team members
• Sales skills for supporting and driving sales activities
• Project Management skills for coordinating efforts across different teams
• Strong organizational skills and attention to detail
• Ability to work independently and efficiently in an on-site environment
• Bachelor's degree in Business Administration, Marketing, or a related field

Infinite Media is a branding and digital marketing agency that thrives on creativity, strategy, and out-of-the-box ideas. We're looking for a 
CRM/Copywriter with strong agency experience
 to join our team.

What You'll Do:

• Plan, write, and execute CRM campaigns that drive engagement and conversions.
• Create compelling copy that resonates with diverse audiences across multiple brands.
• Collaborate with design, marketing, and strategy teams to deliver high-performing campaigns.
• Analyze campaign performance and optimize for better reach and ROI.
• Keep a sharp eye on deadlines, brand guidelines, and industry trends.

What We're Looking For:

• Proven experience working in an 
  agency environment
   (mandatory).
• Strong writing and editing skills, able to switch tones and adapt to different brands.
• Hands-on knowledge of CRM tools like HubSpot, Mailchimp, Zoho, or similar.
• Creative storytelling ability with a results-driven mindset.
• Comfort juggling multiple projects and clients at once.
• Great content creation Ideas for multiple different brands

Why Infinite Media?

• Work with a 
  crazy fun team
   that loves creativity as much as strategy.
• Handle exciting projects across industries, from lifestyle to tech to FMCG.
• A collaborative work culture that pushes boundaries.

Location: Chennai, Pususaiwakkam

• To apply: Send your resume + writing samples/portfolio to

Company Description

ithoughtconnect is committed to investor education, enhancing awareness through social media platforms and hands-on workshops in multiple languages. Founded by Shyam Sekhar, ithoughtconnect manages brands like Muthaleetukalam, Milestones2Wealth (M2W), and ithoughtwealth, focusing on personal finance and investment trends. With a deep commitment to improving financial literacy, ithoughtconnect aims to support investors in achieving significant financial milestones. The company is based in Chennai, Tamil Nadu, India.

Job Overview:

We are seeking a proactive and detail-oriented
CRM Administrator
to manage, configure, and optimize our Customer Relationship Management (CRM) system. This role is essential in ensuring smooth CRM operations, maintaining data integrity, and supporting cross-functional teams in achieving business growth. The CRM Administrator serves as a critical link between business users and technical teams, enabling efficient sales, marketing, and customer service processes.

Key Responsibilities:

System Administration

• Maintain and update the CRM system to ensure performance, reliability, and uptime.
• Conduct regular audits, data clean-up, and deduplication processes.
• Manage and support integrations with other business applications.

Customization & Reporting

• Configure custom fields, workflows, dashboards, and reports tailored to user and business needs.
• Develop and maintain automated processes to enhance team productivity and system efficiency.

User Management & Support

• Set up and manage user accounts, roles, and access permissions.
• Provide ongoing support, troubleshooting, and training to CRM users.
• Serve as the first point of contact for CRM-related issues and requests.

Collaboration & Continuous Improvement

• Collect user feedback to inform and implement CRM system improvements.
• Work closely with sales, marketing, customer service, and IT teams to align CRM capabilities with business requirements.

Documentation & Compliance

• Maintain accurate and up-to-date CRM system documentation.
• Ensure data backups are conducted regularly and systems comply with data protection and privacy regulations.

Qualifications:

• Bachelor's degree in Information Technology, Business, or a related field (preferred).
• Minimum of 2 years of experience in CRM administration (Salesforce, Microsoft Dynamics, HubSpot, or similar platforms).
• Strong knowledge of CRM data models, reporting tools, and workflow automation.
• Demonstrated ability to support business teams and deliver effective user training.
• Excellent problem-solving, analytical, and communication skills.

High attention to detail with a commitment to data quality and accuracy.

Roles and Responsibilities

• Develop and maintain strong relationships with clients to foster trust and satisfaction.
• Oversee client onboarding processes, ensuring all documentation and procedures are completed efficiently.
• Act as a liaison between clients and internal teams to address and resolve client queries and issues.
• Maintain accurate client records and documentation in the CRM system to ensure consistency and reliability.
• Analyze client feedback to identify areas for improvement in products, services, and customer interaction.
• Collaborate with sales and marketing teams to enhance client communications and service offerings.
• Implement strategies for customer retention, striving to exceed client satisfaction and loyalty targets.
• Participate in team meetings, training sessions, and professional development opportunities to enhance skills and knowledge.

Job Description

Candidate Profile required

Years of Experience

Minimum two years in CRM

Compensation

Salary: As per industry standards + incentives. Benefits – Travel Allowance