42 Stakeholder Management jobs in Chennai

We are seeking a highly skilled and experienced Customer Service Representative to join our team. The successful candidate will have a strong background in the broking industry, with 3-5 years of broking experience providing exceptional customer service to clients. The ideal candidate will be fluent in multiple languages, including (Hindi). As a key member of our customer service team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner, while maintaining a high level of customer satisfaction and loyalty.

Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner, both verbally and in writing
• Provide accurate and timely information to customers regarding products and services offered by our company
• Identify and escalate complex customer issues to senior management or other relevant teams as needed
• Develop and maintain relationships with customers to increase customer satisfaction and loyalty
• Maintain accurate records of customer interactions and communications
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Stay up to date with industry developments and market trends to provide expert-level knowledge to customers
• Meet or exceed performance metrics, including first call resolution, customer satisfaction, and average handle time.

Requirements:

• 3-5 years of experience in the broking industry, preferably in a customer-facing role
• Fluency in multiple languages, including
• Strong communication and interpersonal skills, with the ability to effectively communicate with customers and internal teams
• Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Proficiency in MS Office, particularly Excel and Word
• Strong attention to detail and organizational skills, with the ability to maintain accurate records and follow up on tasks.

Preferred Qualifications:

• Bachelor's degree in business administration, Marketing, or related field
• Experience with CRM software.
• Knowledge of industry-specific regulations and compliance requirements
• NISM/SORM Certification

We are seeking a highly skilled and experienced Customer Service Representative to join our team. The successful candidate will have a strong background in the broking industry, with 3-5 years of broking experience providing exceptional customer service to clients. The ideal candidate will be fluent in multiple languages, including (Hindi). As a key member of our customer service team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner, while maintaining a high level of customer satisfaction and loyalty.

Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner, both verbally and in writing
• Provide accurate and timely information to customers regarding products and services offered by our company
• Identify and escalate complex customer issues to senior management or other relevant teams as needed
• Develop and maintain relationships with customers to increase customer satisfaction and loyalty
• Maintain accurate records of customer interactions and communications
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Stay up to date with industry developments and market trends to provide expert-level knowledge to customers
• Meet or exceed performance metrics, including first call resolution, customer satisfaction, and average handle time.

Requirements:

• 3-5 years of experience in the broking industry, preferably in a customer-facing role
• Fluency in multiple languages, including
• Strong communication and interpersonal skills, with the ability to effectively communicate with customers and internal teams
• Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Proficiency in MS Office, particularly Excel and Word
• Strong attention to detail and organizational skills, with the ability to maintain accurate records and follow up on tasks.

Preferred Qualifications:

• Bachelor's degree in business administration, Marketing, or related field
• Experience with CRM software.
• Knowledge of industry-specific regulations and compliance requirements
• NISM/SORM Certification

Roles and Responsibilities

• Develop and maintain strong relationships with clients to foster trust and satisfaction.
• Oversee client onboarding processes, ensuring all documentation and procedures are completed efficiently.
• Act as a liaison between clients and internal teams to address and resolve client queries and issues.
• Maintain accurate client records and documentation in the CRM system to ensure consistency and reliability.
• Analyze client feedback to identify areas for improvement in products, services, and customer interaction.
• Collaborate with sales and marketing teams to enhance client communications and service offerings.
• Implement strategies for customer retention, striving to exceed client satisfaction and loyalty targets.
• Participate in team meetings, training sessions, and professional development opportunities to enhance skills and knowledge.

Company Overview

Isoftronics is a specialized IT service provider headquartered in Chennai, part of the IT Services and IT Consulting industry. With a team of 11-50 employees, Isoftronics offers IT services, including the delivery and management of technology solutions and consulting services to help organizations optimize their technology use. For more information, visit our website .

Job Overview

We are seeking a Customer Relationship Management (CRM) Specialist to join our team at Isoftronics, located in Chennai. This is a full-time position suitable for freshers. The role involves developing and managing CRM systems to support company growth and ensure customer satisfaction. Candidates will have the opportunity to work with various CRM platforms.

Qualifications and Skills

• Proficient in using Salesforce, with a deep understanding of its CRM functionalities (Mandatory skill).
• Hands-on experience with HubSpot for managing sales and marketing operations (Mandatory skill).
• Ability to perform customer segmentation to target specific customer groups effectively (Mandatory skill).
• Familiar with Microsoft Dynamics 365 to manage customer interactions and data.
• Experienced in Zoho CRM for maintaining sales workflows and customer databases.
• Skilled in analytics and reporting to provide insights on customer engagement and sales performance.
• Competent in lead management to ensure efficient handling and nurturing of potential clients.
• Experience with CRM data migration to securely and accurately move customer information between systems.

Roles and Responsibilities

• Develop and implement CRM strategies to enhance customer satisfaction and retention.
• Manage CRM software to streamline business processes and support sales teams.
• Analyze customer data to provide actionable insights for sales and marketing initiatives.
• Ensure accurate data migration and integration across different CRM platforms.
• Conduct regular updates and maintenance of the CRM systems to ensure smooth operations.
• Collaborate with IT teams to customize CRM tools to better fit business needs.
• Provide training and support to team members on CRM functionalities and best practices.
• Monitor and troubleshoot CRM-related issues to maintain the performance and reliability of the systems.

Role:

He/ She would lead complex Workday implementations and enhancements across multiple modules. This role demands deep technical expertise, cross-functional leadership, and end-to-end project ownership. The ideal candidate will bring 15+ years of experience in enterprise application delivery, with a strong command of Workday Integration, Reporting, Recruitment, and Extend.

AsK:

15years of total experience with more than 8+yrs into Workday. Should have exposure to full lifecycle of Workday projects—from planning and design to execution and post-go-live support.

Should have lead and designed development of Workday Integrations using EIB, Studio, Core Connectors, and REST/SOAP APIs.

Oversee creation of advanced reports, dashboards, and analytics using Workday Reporting tools.

Guide configuration and optimization of Workday Recruitment workflows and Extend applications.

Proven success in leading Workday projects across Integration, Reporting, Recruitment, and Extend.

Strong understanding of Workday architecture, security, and business process frameworks.

Hands-on experience with Workday Studio, EIB, Core Connectors, BIRT, and custom reporting.

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

Role:

He/ She would lead complex Workday implementations and enhancements across multiple modules. This role demands deep technical expertise, cross-functional leadership, and end-to-end project ownership. The ideal candidate will bring 15+ years of experience in enterprise application delivery, with a strong command of Workday Integration, Reporting, Recruitment, and Extend.

AsK:

15years of total experience with more than 8+yrs into Workday. Should have exposure to full lifecycle of Workday projects—from planning and design to execution and post-go-live support.

Should have lead and designed development of Workday Integrations using EIB, Studio, Core Connectors, and REST/SOAP APIs.

Oversee creation of advanced reports, dashboards, and analytics using Workday Reporting tools.

Guide configuration and optimization of Workday Recruitment workflows and Extend applications.

Proven success in leading Workday projects across Integration, Reporting, Recruitment, and Extend.

Strong understanding of Workday architecture, security, and business process frameworks.

Hands-on experience with Workday Studio, EIB, Core Connectors, BIRT, and custom reporting.

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

Hiring For USA based Multinational Company

We are seeking a highly skilled and detail-oriented CRM Business Analyst to join our team. In this role, you will serve as a bridge between business stakeholders and the technical team to ensure that our CRM solutions meet business needs and drive customer success. You will work closely with marketing, sales, customer service, and IT teams to define CRM requirements, optimize processes, and deliver impactful solutions to enhance customer relationships and business performance.

• Collaborate with business stakeholders to understand CRM needs, goals, and processes across sales, marketing, and customer service teams.
• Document and prioritize business requirements, ensuring alignment with CRM objectives.
• Define system features, workflows, and business processes, ensuring they are mapped to CRM capabilities.
• Work with technical teams to configure and customize CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) based on business requirements.
• Provide recommendations on CRM best practices and tools that optimize customer relationship management and drive business growth.
• Monitor CRM performance and identify areas for improvement in functionality, usability, and integration.
• Analyze and streamline existing customer-related processes, identifying bottlenecks, inefficiencies, and opportunities for automation.
• Work closely with functional teams (sales, marketing, customer service) to ensure the CRM solution supports and enhances day-to-day operations.
• Develop workflows, process maps, and user stories for CRM implementation or updates.
• Analyze CRM data to provide actionable insights into customer behavior, sales trends, marketing effectiveness, and customer satisfaction.
• Design and develop dashboards, reports, and performance metrics for stakeholders.
• Support data quality initiatives and ensure CRM data integrity, accuracy, and consistency.
• Provide training and ongoing support for CRM users across different departments.
• Create user manuals, training materials, and best practice guides for CRM users.
• Troubleshoot CRM-related issues and provide timely solutions to end-users.
• Manage CRM-related projects, from requirements gathering to implementation and go-live, ensuring timelines, budgets, and resources are effectively managed.
• Collaborate with project managers, developers, and other team members to ensure successful project execution.
• Perform user acceptance testing (UAT) to ensure new features meet business needs and function as expected.

Hiring For USA based Multinational Company

We are seeking a highly skilled and detail-oriented CRM Business Analyst to join our team. In this role, you will serve as a bridge between business stakeholders and the technical team to ensure that our CRM solutions meet business needs and drive customer success. You will work closely with marketing, sales, customer service, and IT teams to define CRM requirements, optimize processes, and deliver impactful solutions to enhance customer relationships and business performance.

• Collaborate with business stakeholders to understand CRM needs, goals, and processes across sales, marketing, and customer service teams.
• Document and prioritize business requirements, ensuring alignment with CRM objectives.
• Define system features, workflows, and business processes, ensuring they are mapped to CRM capabilities.
• Work with technical teams to configure and customize CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) based on business requirements.
• Provide recommendations on CRM best practices and tools that optimize customer relationship management and drive business growth.
• Monitor CRM performance and identify areas for improvement in functionality, usability, and integration.
• Analyze and streamline existing customer-related processes, identifying bottlenecks, inefficiencies, and opportunities for automation.
• Work closely with functional teams (sales, marketing, customer service) to ensure the CRM solution supports and enhances day-to-day operations.
• Develop workflows, process maps, and user stories for CRM implementation or updates.
• Analyze CRM data to provide actionable insights into customer behavior, sales trends, marketing effectiveness, and customer satisfaction.
• Design and develop dashboards, reports, and performance metrics for stakeholders.
• Support data quality initiatives and ensure CRM data integrity, accuracy, and consistency.
• Provide training and ongoing support for CRM users across different departments.
• Create user manuals, training materials, and best practice guides for CRM users.
• Troubleshoot CRM-related issues and provide timely solutions to end-users.
• Manage CRM-related projects, from requirements gathering to implementation and go-live, ensuring timelines, budgets, and resources are effectively managed.
• Collaborate with project managers, developers, and other team members to ensure successful project execution.
• Perform user acceptance testing (UAT) to ensure new features meet business needs and function as expected.