75 State Street jobs in Hyderabad
ServiceNow Developer - Asset Management
Hyderabad, Andhra Pradesh
Amgen
Posted 4 days ago
Job Viewed
Job Description
**Join Amgen's Mission of Serving Patients**
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**ServiceNow Developer - Asset Management**
**What you will do**
As a ServiceNow Developer - Asset Management, you will be responsible for designing, developing, and maintaining ServiceNow applications and solutions to meet business needs. You will ensure the availability and performance of critical systems and applications, working closely with product managers, designers, and other engineers to create high-quality, scalable self-service and service management solutions. The scope of work includes ServiceNow modules such as IT Operations Management (ITOM), including Cloud Discovery, Optimization, and Governance, as well as IT Asset Management (ITAM). Additionally, you will contribute to automating operations, monitoring system health, and responding to incidents to minimize downtime.
**Roles & Responsibilities:**
+ Design and implement ServiceNow request catalogs, record producers, workflows, and cross-platform API integrations
+ Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, REST APIs, and ACLs, including advanced scripting logic
+ Develop and maintain data integrations between ServiceNow and other systems
+ Build system integrations and automate processes to improve system efficiency
+ Design and manage ServiceNow mobile applications for supported products
+ Collaborate with product owners, stakeholders, testers, and other developers to understand, estimate, prioritize, and implement solutions
+ Participate in design reviews, requirements gathering, and development of features to support business automation initiatives
+ Conduct code reviews to ensure adherence to best practices and quality standards
+ Maintain detailed documentation of software designs, development processes, and system architecture
+ Monitor system health and performance, taking proactive steps to address potential issues
+ Stay updated with the latest trends and advancements in ServiceNow and related technologies
**Basic Qualifications:**
+ Doctorate Degree OR
+ Master's degree with 4 - 6 years of experience in Computer Science, IT or related field OR
+ Bachelor's degree with 6 - 8 years of experience in Computer Science, IT or related field OR
+ Diploma with 10 - 12 years of experience in Computer Science, IT or related field
**Must-Have Skills:**
+ **ServiceNow Expertise** : Deep knowledge of ITOM and ITAM modules (Discovery, Service Mapping, CMDB, Asset Management) with experience customizing and configuring to meet business needs.
+ **Scripting & Integration** : Proficiency in JavaScript, Glide API, and building custom workflows, along with experience in REST/SOAP API integrations for connecting external systems.
+ **CMDB & Discovery** : Strong understanding of ServiceNow CMDB architecture, data models, and best practices, including hands-on experience with Discovery and Service Mapping to track IT assets and configuration items.
+ **Troubleshooting & Optimization** : Ability to troubleshoot issues within the platform, maintain data integrity in the CMDB, and optimize both workflows and integrations.
**Preferred Qualifications:**
+ **Cloud & Infrastructure Knowledge** : Familiarity with AWS, Azure, GCP, and infrastructure technologies such as networking, servers, and virtualization, and how they integrate into ServiceNow.
+ **Automation & Orchestration** : Experience with ServiceNow Orchestration and Flow Designer to automate ITOM/ITAM processes and streamline workflows.
+ **Data Governance & Reporting** : Understanding of data governance principles, with the ability to generate reports, dashboards, and metrics for tracking asset health and IT performance.
+ **Performance Analytics** : Knowledge of creating performance analytics reports to provide real-time insights into asset management and IT operations.
**Professional Certifications:**
+ ServiceNow Certified System Administrator (Mandatory)
+ ServiceNow Certified Application Developer (Preferred)
+ ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITOM or ITAM (preferred)
**Soft Skills:**
+ Excellent analytical and troubleshooting skills
+ Strong verbal and written communication skills
+ Ability to work effectively with global, virtual teams
+ High degree of initiative and self-motivation
+ Ability to manage multiple priorities successfully
+ Team-oriented, with a focus on achieving team goals
+ Strong presentation and public speaking skills
**Work Hours:**
This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required. Potential Shifts (subject to change based on business requirements): Second Shift: 2:00pm - 10:00pm IST; Third Shift: 10:00 pm - 7:00 am IST.
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Equal opportunity statement**
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
**Apply now for a career that defies imagination**
Objects in your future are closer than they appear. Join us.
**careers.amgen.com**
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**ServiceNow Developer - Asset Management**
**What you will do**
As a ServiceNow Developer - Asset Management, you will be responsible for designing, developing, and maintaining ServiceNow applications and solutions to meet business needs. You will ensure the availability and performance of critical systems and applications, working closely with product managers, designers, and other engineers to create high-quality, scalable self-service and service management solutions. The scope of work includes ServiceNow modules such as IT Operations Management (ITOM), including Cloud Discovery, Optimization, and Governance, as well as IT Asset Management (ITAM). Additionally, you will contribute to automating operations, monitoring system health, and responding to incidents to minimize downtime.
**Roles & Responsibilities:**
+ Design and implement ServiceNow request catalogs, record producers, workflows, and cross-platform API integrations
+ Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, REST APIs, and ACLs, including advanced scripting logic
+ Develop and maintain data integrations between ServiceNow and other systems
+ Build system integrations and automate processes to improve system efficiency
+ Design and manage ServiceNow mobile applications for supported products
+ Collaborate with product owners, stakeholders, testers, and other developers to understand, estimate, prioritize, and implement solutions
+ Participate in design reviews, requirements gathering, and development of features to support business automation initiatives
+ Conduct code reviews to ensure adherence to best practices and quality standards
+ Maintain detailed documentation of software designs, development processes, and system architecture
+ Monitor system health and performance, taking proactive steps to address potential issues
+ Stay updated with the latest trends and advancements in ServiceNow and related technologies
**Basic Qualifications:**
+ Doctorate Degree OR
+ Master's degree with 4 - 6 years of experience in Computer Science, IT or related field OR
+ Bachelor's degree with 6 - 8 years of experience in Computer Science, IT or related field OR
+ Diploma with 10 - 12 years of experience in Computer Science, IT or related field
**Must-Have Skills:**
+ **ServiceNow Expertise** : Deep knowledge of ITOM and ITAM modules (Discovery, Service Mapping, CMDB, Asset Management) with experience customizing and configuring to meet business needs.
+ **Scripting & Integration** : Proficiency in JavaScript, Glide API, and building custom workflows, along with experience in REST/SOAP API integrations for connecting external systems.
+ **CMDB & Discovery** : Strong understanding of ServiceNow CMDB architecture, data models, and best practices, including hands-on experience with Discovery and Service Mapping to track IT assets and configuration items.
+ **Troubleshooting & Optimization** : Ability to troubleshoot issues within the platform, maintain data integrity in the CMDB, and optimize both workflows and integrations.
**Preferred Qualifications:**
+ **Cloud & Infrastructure Knowledge** : Familiarity with AWS, Azure, GCP, and infrastructure technologies such as networking, servers, and virtualization, and how they integrate into ServiceNow.
+ **Automation & Orchestration** : Experience with ServiceNow Orchestration and Flow Designer to automate ITOM/ITAM processes and streamline workflows.
+ **Data Governance & Reporting** : Understanding of data governance principles, with the ability to generate reports, dashboards, and metrics for tracking asset health and IT performance.
+ **Performance Analytics** : Knowledge of creating performance analytics reports to provide real-time insights into asset management and IT operations.
**Professional Certifications:**
+ ServiceNow Certified System Administrator (Mandatory)
+ ServiceNow Certified Application Developer (Preferred)
+ ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITOM or ITAM (preferred)
**Soft Skills:**
+ Excellent analytical and troubleshooting skills
+ Strong verbal and written communication skills
+ Ability to work effectively with global, virtual teams
+ High degree of initiative and self-motivation
+ Ability to manage multiple priorities successfully
+ Team-oriented, with a focus on achieving team goals
+ Strong presentation and public speaking skills
**Work Hours:**
This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required. Potential Shifts (subject to change based on business requirements): Second Shift: 2:00pm - 10:00pm IST; Third Shift: 10:00 pm - 7:00 am IST.
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Equal opportunity statement**
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
**Apply now for a career that defies imagination**
Objects in your future are closer than they appear. Join us.
**careers.amgen.com**
This advertiser has chosen not to accept applicants from your region.
0
ServiceNow Developer - Asset Management
Hyderabad, Andhra Pradesh
Amgen
Posted 4 days ago
Job Viewed
Job Description
Join Amgen's Mission of Serving Patients
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**ServiceNow Developer - Asset Management**
**What you will do**
As a ServiceNow Administrator - Asset Management, you will be responsible for the day-to-day administration, maintenance, and support of the ServiceNow platform, focusing on IT Operations Management (ITOM) and IT Asset Management (ITAM) modules, including Cloud Discovery, Optimization, and Governance. Your primary responsibilities will include request fulfillment, incident response, platform maintenance, and general system administration. Additionally, you will assist with junior developer tasks such as creating workflows, troubleshooting technical issues, and performing application configurations. You will work closely with internal stakeholders to ensure the platform operates smoothly and that IT asset data is properly managed, governed, and optimized.
**Roles & Responsibilities:**
+ Provide daily administrative support for ServiceNow ITOM and ITAM modules, focusing on Cloud Discovery, Optimization, and Governance
+ Fulfill service requests related to IT asset management, platform configuration, and user access, ensuring timely and accurate delivery
+ Respond to incidents and resolve platform issues related to ITOM and ITAM, minimizing downtime and service disruption
+ Perform regular platform maintenance tasks, including patching, upgrades, and health checks to ensure optimal performance
+ Assist with the configuration and management of workflows, asset tracking, and governance processes within the ITAM and ITOM modules
+ Conduct customizations such as form creation, field configuration, and notification setup to meet evolving business needs
+ Support the discovery and optimization of cloud resources, ensuring that IT assets are efficiently tracked and managed
+ Collaborate with senior developers or platform owners to troubleshoot and resolve more complex technical issues
+ Manage role-based access control (RBAC) for ITOM and ITAM modules, ensuring that security and compliance standards are maintained
+ Assist in monitoring IT asset lifecycle management, ensuring assets are properly recorded, utilized, and decommissioned
+ Provide end-user support for IT asset-related inquiries and troubleshooting, guiding users in asset management processes
+ Participate in platform-related projects, assisting with testing and implementation of new features or upgrades for IT asset management
+ Create and maintain detailed documentation for system changes, updates, administrative processes, and asset management procedures for future reference and knowledge sharing
+ Stay informed about new ServiceNow features and best practices related to ITOM and ITAM, applying updates to improve platform performance, asset governance, and user satisfaction
**Basic Qualifications:**
+ Master's degree and 1 to 3 years of Computer Science, IT or related field experience OR
+ Bachelor's degree and 3 to 5 years of Computer Science, IT or related field experience OR
+ Diploma and 7 to 9 years of Computer Science, IT or related field experience
**Must-Have Skills:**
+ **ServiceNow ITOM & ITAM Module Configuration:** Experience configuring and supporting ITOM and ITAM modules, including CMDB (Configuration Management Database), Discovery, and Asset Management to track assets and configuration items (CIs).
+ **Basic CMDB Management:** Knowledge of configuring and maintaining the CMDB, ensuring accurate data collection, relationships between CIs, and supporting the configuration management process.
+ **Automation & Workflow Configuration:** Proficiency in using Flow Designer or Workflow Editor to automate processes such as asset lifecycle management and discovery scheduling, streamlining IT operations.
+ **User Experience & Interface Enhancements:** Ability to improve user interfaces for ITOM/ITAM modules, focusing on simplifying asset management and configuration management tasks for end users.
**Preferred Qualifications:**
+ **Scripting Fundamentals:** Knowledge of JavaScript and Glide API to support minor customizations, client scripts, and business rules within ITOM and ITAM modules.
+ **Report & Dashboard Creation:** Ability to create custom reports and dashboards that track key ITAM and ITOM metrics such as asset lifecycle status, CI health, and service availability.
+ **Configuration Management Process Knowledge:** Understanding of best practices for configuration management and asset tracking to support and improve the accuracy and efficiency of IT operations.
+ **Cross-Module Support:** Willingness to support and integrate other ServiceNow capabilities (e.g., ITSM, SecOps) with ITOM and ITAM for enhanced IT service and operations efficiency.
**Professional Certifications:**
+ ServiceNow Certified System Administrator (Preferred)
+ ServiceNow Certified Application Developer (Preferred)
+ ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITOM or ITAM (preferred)
**Soft Skills:**
+ Excellent analytical and troubleshooting skills
+ Strong verbal and written communication skills
+ Ability to work effectively with global, virtual teams
+ High degree of initiative and self-motivation
+ Ability to manage multiple priorities successfully
+ Team-oriented, with a focus on achieving team goals
+ Strong presentation and public speaking skills
**Work Hours:**
This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required. Potential Shifts (subject to change based on business requirements): Second Shift: 2:00pm - 10:00pm IST; Third Shift: 10:00 pm - 7:00 am IST.
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Equal opportunity statement**
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
**Apply now for a career that defies imagination**
Objects in your future are closer than they appear. Join us.
**careers.amgen.com**
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**ServiceNow Developer - Asset Management**
**What you will do**
As a ServiceNow Administrator - Asset Management, you will be responsible for the day-to-day administration, maintenance, and support of the ServiceNow platform, focusing on IT Operations Management (ITOM) and IT Asset Management (ITAM) modules, including Cloud Discovery, Optimization, and Governance. Your primary responsibilities will include request fulfillment, incident response, platform maintenance, and general system administration. Additionally, you will assist with junior developer tasks such as creating workflows, troubleshooting technical issues, and performing application configurations. You will work closely with internal stakeholders to ensure the platform operates smoothly and that IT asset data is properly managed, governed, and optimized.
**Roles & Responsibilities:**
+ Provide daily administrative support for ServiceNow ITOM and ITAM modules, focusing on Cloud Discovery, Optimization, and Governance
+ Fulfill service requests related to IT asset management, platform configuration, and user access, ensuring timely and accurate delivery
+ Respond to incidents and resolve platform issues related to ITOM and ITAM, minimizing downtime and service disruption
+ Perform regular platform maintenance tasks, including patching, upgrades, and health checks to ensure optimal performance
+ Assist with the configuration and management of workflows, asset tracking, and governance processes within the ITAM and ITOM modules
+ Conduct customizations such as form creation, field configuration, and notification setup to meet evolving business needs
+ Support the discovery and optimization of cloud resources, ensuring that IT assets are efficiently tracked and managed
+ Collaborate with senior developers or platform owners to troubleshoot and resolve more complex technical issues
+ Manage role-based access control (RBAC) for ITOM and ITAM modules, ensuring that security and compliance standards are maintained
+ Assist in monitoring IT asset lifecycle management, ensuring assets are properly recorded, utilized, and decommissioned
+ Provide end-user support for IT asset-related inquiries and troubleshooting, guiding users in asset management processes
+ Participate in platform-related projects, assisting with testing and implementation of new features or upgrades for IT asset management
+ Create and maintain detailed documentation for system changes, updates, administrative processes, and asset management procedures for future reference and knowledge sharing
+ Stay informed about new ServiceNow features and best practices related to ITOM and ITAM, applying updates to improve platform performance, asset governance, and user satisfaction
**Basic Qualifications:**
+ Master's degree and 1 to 3 years of Computer Science, IT or related field experience OR
+ Bachelor's degree and 3 to 5 years of Computer Science, IT or related field experience OR
+ Diploma and 7 to 9 years of Computer Science, IT or related field experience
**Must-Have Skills:**
+ **ServiceNow ITOM & ITAM Module Configuration:** Experience configuring and supporting ITOM and ITAM modules, including CMDB (Configuration Management Database), Discovery, and Asset Management to track assets and configuration items (CIs).
+ **Basic CMDB Management:** Knowledge of configuring and maintaining the CMDB, ensuring accurate data collection, relationships between CIs, and supporting the configuration management process.
+ **Automation & Workflow Configuration:** Proficiency in using Flow Designer or Workflow Editor to automate processes such as asset lifecycle management and discovery scheduling, streamlining IT operations.
+ **User Experience & Interface Enhancements:** Ability to improve user interfaces for ITOM/ITAM modules, focusing on simplifying asset management and configuration management tasks for end users.
**Preferred Qualifications:**
+ **Scripting Fundamentals:** Knowledge of JavaScript and Glide API to support minor customizations, client scripts, and business rules within ITOM and ITAM modules.
+ **Report & Dashboard Creation:** Ability to create custom reports and dashboards that track key ITAM and ITOM metrics such as asset lifecycle status, CI health, and service availability.
+ **Configuration Management Process Knowledge:** Understanding of best practices for configuration management and asset tracking to support and improve the accuracy and efficiency of IT operations.
+ **Cross-Module Support:** Willingness to support and integrate other ServiceNow capabilities (e.g., ITSM, SecOps) with ITOM and ITAM for enhanced IT service and operations efficiency.
**Professional Certifications:**
+ ServiceNow Certified System Administrator (Preferred)
+ ServiceNow Certified Application Developer (Preferred)
+ ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITOM or ITAM (preferred)
**Soft Skills:**
+ Excellent analytical and troubleshooting skills
+ Strong verbal and written communication skills
+ Ability to work effectively with global, virtual teams
+ High degree of initiative and self-motivation
+ Ability to manage multiple priorities successfully
+ Team-oriented, with a focus on achieving team goals
+ Strong presentation and public speaking skills
**Work Hours:**
This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required. Potential Shifts (subject to change based on business requirements): Second Shift: 2:00pm - 10:00pm IST; Third Shift: 10:00 pm - 7:00 am IST.
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Equal opportunity statement**
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
**Apply now for a career that defies imagination**
Objects in your future are closer than they appear. Join us.
**careers.amgen.com**
This advertiser has chosen not to accept applicants from your region.
1
IT Asset Management Specialist
Hyderabad, Andhra Pradesh
Apptad
Posted today
Job Viewed
Job Description
Role : Asset Engineer
Location : Hyderabad
Exp : 1-2 years
Communication skills - Excellent
Shifts - Rotational
Working - 6 days WFO
Job Description Asset Engineer – Experience 1 to 2 Years
· Hardware Asset Management (PO to Disposal)
· Hardware report generation
· Hardware management and tracking
· Asset Complete IMAC process
· Asset inventory and storage management
· Vendors call logs tracking
· Image formats – OS installations
· Installation of basic applications like MS Office, Antivirus, Adobe and other software
· Troubleshooting knowledge on Laptops/Desktop and application related issues
· Monitoring, upgrading, and maintaining systems hardware, software and related infrastructure
· Asset Lifecycle management Knowledge.
Skills
· Bachelor’s degree in information technology or computer science.
· Proven work experience as a technical support engineer.
· Knowledge of web services, API, and IP-based protocols.
· Knowledge of computer hardware and networking systems.
· Good time management skills.
· Good interpersonal skills.
· Ability to troubleshoot complex hardware and software issues.
· Excellent written and verbal communication skills.
· ITIL
This advertiser has chosen not to accept applicants from your region.
2
ServiceNow IT Asset Management Developer
Hyderabad, Andhra Pradesh
Kyndryl
Posted 4 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Software Engineering Technical Specialist to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products.
As a ServiceNow IT Asset Management Developer you will develop solutions in specific domains such as Security, Systems, Databases, Networking Solutions, and more. You will be a leader - contributing knowledge, guidance, technical expertise, and team leadership skills. Your leadership will be demonstrated in your work, to your customers, and within your teams.
At Kyndryl, we value effective communication and collaboration skills. When you recognise opportunities for business change, you will have the ability to clearly and persuasively communicate complex technical and business concepts to both customers and team members. You'll be the go-to person for problem-solving of customers' business and technical issues. You have a knack for effectively identifying and framing problems, leading the collection of elements of information, and integrating this information to produce timely and thoughtful decisions. Your aim throughout, is to improve the effectiveness, efficiency and delivery of services through the use of technology and technical methods and methodologies.
Driving the design, development, integration, delivery, and evolution of highly scalable distributed software you will integrate with other layers and offerings. You will provide deeper functionality and solutions to address customer needs. You will work closely with software engineers, architects, product managers, and partner teams to get high-quality products and features through the agile software development lifecycle.
Your continuous grooming of features/user stories to estimate, identify technical risks/dependencies and clearly communicate them to project stakeholders will ensure the features are delivered with the right quality and within timeline. You will maintain and drive the clearing of technical debt, vulnerabilities, and currency of the 3rd party components within the product.
As a Software Engineering Technical Specialist, you will also coach and mentor engineers to design and implement highly available, secure, distributed software in a scalable architecture. This is an opportunity to make a real impact and contribute to the success of Kyndryl's innovative software products. Join us and become a key player in our team of software engineering experts!
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise:**
+ 7+ Years of experience in ServiceNow Specialist to develop, implement, and support IT Asset Management solutions (ITAM)
+ Configure and manage Flow Designer, Transform Maps, and REST API Integrations for effective data transfer.
+ Develop and enhance Business Rules, Client Scripts, and UI Policies to improve system performance and user experience.
+ Build and maintain Service Catalog items for IT asset management use cases
+ Act as a Subject Matter Expert (SME) for ServiceNow ITAM implementations.
+ Oversee AMDB and CMDB configurations, ensuring data accuracy and integrity.
+ Use Agile methods to ensure smooth handling of update sets and platform releases
+ Consistently deliver on commitments with accuracy and care
+ Required Certifications: ServiceNow Certified System Administrator / ServiceNow Certified Application Developer
**Preferred Technical and Professional Experience :**
+ Expertise in ServiceNow platform capabilities, including CMDB, Flow Designer, Transform Maps, and REST API Integrations.
+ Strong scripting knowledge for implementing custom logic within ServiceNow.
+ Experienced with ITIL and Agile methodologies.
+ Strong communication skills that promotes transparency, clarity, and trust in all interactions
+ **Preferred Certifications:** ServiceNow Certified Implementation Specialist - HAM / ServiceNow Certified Implementation Specialist - SAM
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Software Engineering Technical Specialist to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products.
As a ServiceNow IT Asset Management Developer you will develop solutions in specific domains such as Security, Systems, Databases, Networking Solutions, and more. You will be a leader - contributing knowledge, guidance, technical expertise, and team leadership skills. Your leadership will be demonstrated in your work, to your customers, and within your teams.
At Kyndryl, we value effective communication and collaboration skills. When you recognise opportunities for business change, you will have the ability to clearly and persuasively communicate complex technical and business concepts to both customers and team members. You'll be the go-to person for problem-solving of customers' business and technical issues. You have a knack for effectively identifying and framing problems, leading the collection of elements of information, and integrating this information to produce timely and thoughtful decisions. Your aim throughout, is to improve the effectiveness, efficiency and delivery of services through the use of technology and technical methods and methodologies.
Driving the design, development, integration, delivery, and evolution of highly scalable distributed software you will integrate with other layers and offerings. You will provide deeper functionality and solutions to address customer needs. You will work closely with software engineers, architects, product managers, and partner teams to get high-quality products and features through the agile software development lifecycle.
Your continuous grooming of features/user stories to estimate, identify technical risks/dependencies and clearly communicate them to project stakeholders will ensure the features are delivered with the right quality and within timeline. You will maintain and drive the clearing of technical debt, vulnerabilities, and currency of the 3rd party components within the product.
As a Software Engineering Technical Specialist, you will also coach and mentor engineers to design and implement highly available, secure, distributed software in a scalable architecture. This is an opportunity to make a real impact and contribute to the success of Kyndryl's innovative software products. Join us and become a key player in our team of software engineering experts!
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise:**
+ 7+ Years of experience in ServiceNow Specialist to develop, implement, and support IT Asset Management solutions (ITAM)
+ Configure and manage Flow Designer, Transform Maps, and REST API Integrations for effective data transfer.
+ Develop and enhance Business Rules, Client Scripts, and UI Policies to improve system performance and user experience.
+ Build and maintain Service Catalog items for IT asset management use cases
+ Act as a Subject Matter Expert (SME) for ServiceNow ITAM implementations.
+ Oversee AMDB and CMDB configurations, ensuring data accuracy and integrity.
+ Use Agile methods to ensure smooth handling of update sets and platform releases
+ Consistently deliver on commitments with accuracy and care
+ Required Certifications: ServiceNow Certified System Administrator / ServiceNow Certified Application Developer
**Preferred Technical and Professional Experience :**
+ Expertise in ServiceNow platform capabilities, including CMDB, Flow Designer, Transform Maps, and REST API Integrations.
+ Strong scripting knowledge for implementing custom logic within ServiceNow.
+ Experienced with ITIL and Agile methodologies.
+ Strong communication skills that promotes transparency, clarity, and trust in all interactions
+ **Preferred Certifications:** ServiceNow Certified Implementation Specialist - HAM / ServiceNow Certified Implementation Specialist - SAM
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
3
Program Manager, IT Asset Management
Hyderabad, Andhra Pradesh
Google
Posted 4 days ago
Job Viewed
Job Description
Program Manager, IT Asset Management
_corporate_fare_ Google _place_ Hyderabad, Telangana, India
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience in program or project management.
+ Experience in IT asset management.
**Preferred qualifications:**
+ 2 years of experience managing cross-functional or cross-team projects.
+ Experience in master data governance.
+ Understanding ITAM principles and the asset life-cycle, Certified IT Asset Manager (CITAM) or Certified Software Asset Manager (CSAM).
**About the job**
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
The Core team builds the technical foundation behind Google's flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google's products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.
**Responsibilities**
+ Apply knowledge of the Common Service Data Model (CSDM) and practical experience designing and managing the Configuration Management Database (CMDB).
+ Create and enforce policies, using ServiceNow tools, configuring and managing ServiceNow Discoveryto manage CI relationships and resolve data discrepancies.
+ Create ServiceNow reports and performance analytics dashboards to visualize CMDB health, asset data, and other key metrics for various stakeholders.
+ Leverage ServiceNow workflows, Flow Designer, and business rules are essential for automating asset life-cycle processes from procurement to retirement.
+ Own and manage the IT Hardware Product Catalog in ServiceNow, ensuring seamless data integrity and synchronization between ServiceNow, which acts as the system of record for IT assets, and SAP S/4HANA, the system for financial and procurement data.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
_corporate_fare_ Google _place_ Hyderabad, Telangana, India
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience in program or project management.
+ Experience in IT asset management.
**Preferred qualifications:**
+ 2 years of experience managing cross-functional or cross-team projects.
+ Experience in master data governance.
+ Understanding ITAM principles and the asset life-cycle, Certified IT Asset Manager (CITAM) or Certified Software Asset Manager (CSAM).
**About the job**
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
The Core team builds the technical foundation behind Google's flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google's products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.
**Responsibilities**
+ Apply knowledge of the Common Service Data Model (CSDM) and practical experience designing and managing the Configuration Management Database (CMDB).
+ Create and enforce policies, using ServiceNow tools, configuring and managing ServiceNow Discoveryto manage CI relationships and resolve data discrepancies.
+ Create ServiceNow reports and performance analytics dashboards to visualize CMDB health, asset data, and other key metrics for various stakeholders.
+ Leverage ServiceNow workflows, Flow Designer, and business rules are essential for automating asset life-cycle processes from procurement to retirement.
+ Own and manage the IT Hardware Product Catalog in ServiceNow, ensuring seamless data integrity and synchronization between ServiceNow, which acts as the system of record for IT assets, and SAP S/4HANA, the system for financial and procurement data.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
This advertiser has chosen not to accept applicants from your region.
4
Channel Sales Leader - Asset Management
Hyderabad, Andhra Pradesh
Hireginie
Posted today
Job Viewed
Job Description
Connect on for more details on the Job description
Our Client:
A leading full-service investment firm offering tailored financial solutions backed by deep market research, strong ethical values, and a client-first approach. The firm specializes in equity strategies through PMS and AIF platforms, focusing on long-term wealth creation with an emphasis on discipline, transparency, and simplicity. Its investment philosophy is rooted in insightful analysis, aiming to preserve and grow clients’ wealth through consistent and well-researched strategies.
Job Title: Assistant Manager / Manager – Channel Sales
Department: Asset Management
Experience: Minimum 2 years
Education: Graduation / PGDM / MMS
Best in industry, as per company standards
Location: Hyderabad/Rajkot/Surat/Baroda
About the Role : As an Assistant Manager – Channel Sales , You are responsible for acquiring and managing clients through channel partners like IFAs, wealth managers, and distributors. You shall promote PMS and AIF products, provide investment solutions based on client needs, and support business growth through strong relationship management and market insights.
Key Responsibilities
- Assist Zonal/Regional Heads in identifying and acquiring new clients.
- Drive business development through financial intermediaries such as advisors, wealth managers, bankers, family offices, and national distributors.
- Nurture and deepen relationships with existing and prospective clients.
- Explain product offerings and provide timely and accurate information to clients.
- Present macroeconomic updates, both domestic and global, to clients and channel partners.
- Generate incremental AUM via new client acquisition, referrals, and self-sourcing.
- Promote and cross-sell a range of PMS and AIF products from the client's basket.
- Proactively recommend strategies and build tailored investment portfolios for clients.
- Periodically review client portfolios to ensure alignment with evolving goals.
- Understand stock selection frameworks and articulate the investment philosophy to clients.
- Analyze client requirements and offer appropriate investment strategies.
- Keep abreast of market trends and sectoral developments to offer insightful perspectives.
- Deliver exceptional client service and ensure seamless execution.
- Share regular market updates, insights, and trends to enhance the client experience.
Key Skills Required
Functional Skills:
- Strong networking and relationship-building skills.
- Business development and client servicing expertise.
Ability to present and articulate investment strategies clearly.
This advertiser has chosen not to accept applicants from your region.
5
Senior Manager - Asset & Configuration Management
Hyderabad, Andhra Pradesh
Amgen
Posted 4 days ago
Job Viewed
Job Description
Join Amgen's Mission of Serving Patients
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**Senior Manager - Asset & Configuration Management**
**What you will do**
Let's do this. Let's change the world. In this vital role, you will shape and drive the strategic roadmap for Amgen's Configuration Management Database (CMDB), IT Asset Management (ITAM), and related IT Service Management (ITSM) processes within the ServiceNow platform. The Senior Manager will partner with multi-functional IS and business customers, service owners, handled service providers, and platform teams to ensure robust governance, audit readiness, and continuous improvement in service delivery and process maturity.
+ Lead the strategy, execution, and governance of Asset & Configuration Management and supporting ITIL processes (including Incident, Problem, Change, and Release) using ServiceNow.
+ Define and maintain service level agreements (SLAs), performance metrics, and governance controls to ensure operational compliance and business value.
+ Collaborate with business and IS service owners, ESM platform teams, and Global Business Services (GBS) to drive alignment, efficiency, and maturity of service management processes.
+ Guide the creation of user stories and requirements to enhance ServiceNow capabilities, reporting, and automation across CMDB, ITAM, and related modules.
+ Ensure audit and regulatory compliance for ITIL processes, collaborating with Compliance and Quality teams as needed.
+ Lead a distributed team of analysts and process owners, overseeing hiring, coaching, performance, and capability development.
+ Act as an escalation point for complex process and service issues, driving swift resolution and process optimization.
+ Leverage analytics tools (ServiceNow Performance Analytics, Tableau, Spotfire) to track and improve critical metrics and process health.
+ Promote innovation by identifying and implementing best practices from industry networks and benchmarking.
+ Influence leadership across technical and non-technical domains to embed ITIL excellence into the culture.
+ Facilitate communication across matrixed teams and varying levels of technical expertise.
+ Represent the function in customer and audit meetings, ensuring service alignment with strategic goals
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients. Amgen is seeking a Senior Manager - Asset & Configuration Management to lead the enterprise-wide ITIL-based execution and governance of Asset and Configuration Management processes.
The ideal candidate will bring deep expertise in ITIL processes, strong technical acumen in the ServiceNow platform, and a collaborative, leadership-driven approach to enhancing service operations across a global enterprise. This role also includes handling and mentoring an impactful team of process owners and analysts to ensure compliance, clarity, and operational excellence.
**Basic Qualifications & Skills:**
+ Doctorate degree / Master's degree / Bachelor's degree and 12 to 17 years of experience in Computer Science, IT or related field
+ **ITIL Process Leadership & Governance:** Extensive experience leading enterprise-level implementation and governance of ITIL-aligned processes, including Incident, Problem, Change, and Release Management.
+ **ServiceNow CMDB & Asset Management Expertise:** Advanced knowledge of ServiceNow CMDB, IT Asset Management modules, and discovery tools, ensuring data accuracy, lifecycle visibility, and operational excellence.
+ **Cross-Functional Collaboration:** Confirmed ability to build strategic partnerships across IS, business, compliance, and vendor teams to drive alignment, accountability, and shared success.
+ **Analytics-Driven Performance Optimization:** Strong proficiency in using platforms like ServiceNow Performance Analytics, Tableau, or Spotfire to track critical metrics, service health, and process maturity.
+ **Team Leadership & Development:** Demonstrated success leading global, diverse teams with a focus on coaching, upskilling, and creating a high-performance culture in matrixed environments.
**Preferred Qualifications & Skills:**
+ **Audit & Compliance Readiness:** Familiarity with regulated industry standards and the ability to implement ITIL processes that support audit-readiness, compliance, and internal control requirements.
+ **Platform Innovation & Automation:** Experience enhancing ServiceNow capabilities through user story creation, workflow automation, and continuous platform enhancements aligned to business needs.
+ **Process Maturity Strategy:** Ability to identify, prioritize, and lead continuous improvement initiatives that enhance the effectiveness and value of service management processes.
+ **Executive Communication & Influence:** Comfortable navigating and presenting to senior leadership, translating complex service issues into actionable business insights.
+ **Global Service Integration:** Experience collaborating with global teams and service providers to ensure seamless integration of processes across geographies and functions.
**Professional Certifications:**
+ ITIL v3/4 Foundation Certification ( **mandatory** )
+ ServiceNow Certified Implementation Specialist (CMDB/ITAM) (preferred)
+ Certified Service Asset and Configuration Manager (CSAM) (preferred)
+ Scaled Agile Framework (SAFe) for Teams (preferred)
**Soft Skills:**
+ **Leadership & People Development:** Excellent leadership and team management skills, with a track record of fostering hard-working teams and mentoring talent.
+ **Strategic Change & Transformation:** Strong transformation and organizational change experience, with the ability to guide organizations through evolving technology landscapes and process maturity initiatives.
+ **Collaboration & Communication:** Exceptional collaboration and communication skills, including strong verbal and written abilities, public speaking, and executive-level presentation capabilities.
+ **Initiative & Execution:** High degree of initiative and self-motivation; adept at handling multiple priorities and driving outcomes in complex, fast-paced environments.
+ **Teamwork & Global Engagement:** Team-oriented attitude with a focus on shared goals; experienced in working effectively with global, virtual, and multi-functional teams.
+ **Analytical Thinking:** Excellent analytical and problem-solving skills, with the ability to diagnose issues, identify root causes, and implement practical solutions quickly.
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**Senior Manager - Asset & Configuration Management**
**What you will do**
Let's do this. Let's change the world. In this vital role, you will shape and drive the strategic roadmap for Amgen's Configuration Management Database (CMDB), IT Asset Management (ITAM), and related IT Service Management (ITSM) processes within the ServiceNow platform. The Senior Manager will partner with multi-functional IS and business customers, service owners, handled service providers, and platform teams to ensure robust governance, audit readiness, and continuous improvement in service delivery and process maturity.
+ Lead the strategy, execution, and governance of Asset & Configuration Management and supporting ITIL processes (including Incident, Problem, Change, and Release) using ServiceNow.
+ Define and maintain service level agreements (SLAs), performance metrics, and governance controls to ensure operational compliance and business value.
+ Collaborate with business and IS service owners, ESM platform teams, and Global Business Services (GBS) to drive alignment, efficiency, and maturity of service management processes.
+ Guide the creation of user stories and requirements to enhance ServiceNow capabilities, reporting, and automation across CMDB, ITAM, and related modules.
+ Ensure audit and regulatory compliance for ITIL processes, collaborating with Compliance and Quality teams as needed.
+ Lead a distributed team of analysts and process owners, overseeing hiring, coaching, performance, and capability development.
+ Act as an escalation point for complex process and service issues, driving swift resolution and process optimization.
+ Leverage analytics tools (ServiceNow Performance Analytics, Tableau, Spotfire) to track and improve critical metrics and process health.
+ Promote innovation by identifying and implementing best practices from industry networks and benchmarking.
+ Influence leadership across technical and non-technical domains to embed ITIL excellence into the culture.
+ Facilitate communication across matrixed teams and varying levels of technical expertise.
+ Represent the function in customer and audit meetings, ensuring service alignment with strategic goals
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients. Amgen is seeking a Senior Manager - Asset & Configuration Management to lead the enterprise-wide ITIL-based execution and governance of Asset and Configuration Management processes.
The ideal candidate will bring deep expertise in ITIL processes, strong technical acumen in the ServiceNow platform, and a collaborative, leadership-driven approach to enhancing service operations across a global enterprise. This role also includes handling and mentoring an impactful team of process owners and analysts to ensure compliance, clarity, and operational excellence.
**Basic Qualifications & Skills:**
+ Doctorate degree / Master's degree / Bachelor's degree and 12 to 17 years of experience in Computer Science, IT or related field
+ **ITIL Process Leadership & Governance:** Extensive experience leading enterprise-level implementation and governance of ITIL-aligned processes, including Incident, Problem, Change, and Release Management.
+ **ServiceNow CMDB & Asset Management Expertise:** Advanced knowledge of ServiceNow CMDB, IT Asset Management modules, and discovery tools, ensuring data accuracy, lifecycle visibility, and operational excellence.
+ **Cross-Functional Collaboration:** Confirmed ability to build strategic partnerships across IS, business, compliance, and vendor teams to drive alignment, accountability, and shared success.
+ **Analytics-Driven Performance Optimization:** Strong proficiency in using platforms like ServiceNow Performance Analytics, Tableau, or Spotfire to track critical metrics, service health, and process maturity.
+ **Team Leadership & Development:** Demonstrated success leading global, diverse teams with a focus on coaching, upskilling, and creating a high-performance culture in matrixed environments.
**Preferred Qualifications & Skills:**
+ **Audit & Compliance Readiness:** Familiarity with regulated industry standards and the ability to implement ITIL processes that support audit-readiness, compliance, and internal control requirements.
+ **Platform Innovation & Automation:** Experience enhancing ServiceNow capabilities through user story creation, workflow automation, and continuous platform enhancements aligned to business needs.
+ **Process Maturity Strategy:** Ability to identify, prioritize, and lead continuous improvement initiatives that enhance the effectiveness and value of service management processes.
+ **Executive Communication & Influence:** Comfortable navigating and presenting to senior leadership, translating complex service issues into actionable business insights.
+ **Global Service Integration:** Experience collaborating with global teams and service providers to ensure seamless integration of processes across geographies and functions.
**Professional Certifications:**
+ ITIL v3/4 Foundation Certification ( **mandatory** )
+ ServiceNow Certified Implementation Specialist (CMDB/ITAM) (preferred)
+ Certified Service Asset and Configuration Manager (CSAM) (preferred)
+ Scaled Agile Framework (SAFe) for Teams (preferred)
**Soft Skills:**
+ **Leadership & People Development:** Excellent leadership and team management skills, with a track record of fostering hard-working teams and mentoring talent.
+ **Strategic Change & Transformation:** Strong transformation and organizational change experience, with the ability to guide organizations through evolving technology landscapes and process maturity initiatives.
+ **Collaboration & Communication:** Exceptional collaboration and communication skills, including strong verbal and written abilities, public speaking, and executive-level presentation capabilities.
+ **Initiative & Execution:** High degree of initiative and self-motivation; adept at handling multiple priorities and driving outcomes in complex, fast-paced environments.
+ **Teamwork & Global Engagement:** Team-oriented attitude with a focus on shared goals; experienced in working effectively with global, virtual, and multi-functional teams.
+ **Analytical Thinking:** Excellent analytical and problem-solving skills, with the ability to diagnose issues, identify root causes, and implement practical solutions quickly.
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This advertiser has chosen not to accept applicants from your region.
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6
IT Asset & Configuration Management Specialist
Hyderabad, Andhra Pradesh
PeoplePlusTech Inc.
Posted today
Job Viewed
Job Description
JOB TITLE:
Hardware Asset Management & CMDB Specialist
LOCATION:
Costa Rica, Mexico, Argentina, South Africa, Eastern Europe, India, Philippines, Vietnam, Malaysia, Indonesia,
WORK HOURS:
Flexible
Summary
We are looking for an experienced Hardware Asset Management (HAM) & CMDB Specialist to manage and enhance our client’ asset lifecycle and configuration management practices across global operations. This role involves driving end-to-end delivery, process optimization, CMDB governance, and working closely with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement.
Responsibilities
- Manage end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives.
- Configure robust Identification and Reconciliation rules to ensure reliable CMDB data integrity.
- Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
- Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.
- Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB.
- Create and enhance application maps using ServiceNow Service Mapping (good to have).
- Configure MID Servers for integrations and data synchronization (optional but desirable).
- Customize ServiceNow environments including scripting, automation, and module configuration.
- Design and manage reports and dashboards to support decision-making and transparency.
- Identify and implement opportunities for continuous service improvement.
- Define, improve, and manage periodic audit and verification processes for asset data.
- Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities.
Qualifications
- At least 3years of experience on this field
- Strong expertise in ServiceNow HAM and CMDB modules.
- Proven ability to drive operational excellence in IT asset and configuration management.
- Deep understanding of CMDB architecture, CI types, and dependency mapping.
- Experience handling large-scale data integration and reconciliation tasks.
- Excellent documentation and process design skills.
- Strong communication and stakeholder management abilities across global teams.
Preferred Qualifications:
- Experience with Service Mapping and MID Server configuration.
- Ability to write custom scripts within ServiceNow for automation and customization.
- Background in ITIL practices and IT Service Management frameworks.
- Certification - ServiceNow CIS, Certified Asset Management Professional
This advertiser has chosen not to accept applicants from your region.
7
IT Asset & Configuration Management Specialist
Hyderabad, Andhra Pradesh
PeoplePlusTech Inc.
Posted 1 day ago
Job Viewed
Job Description
JOB TITLE:
Hardware Asset Management & CMDB Specialist
LOCATION:
Costa Rica, Mexico, Argentina, South Africa, Eastern Europe, India, Philippines, Vietnam, Malaysia, Indonesia,
WORK HOURS:
Flexible
Summary
We are looking for an experienced Hardware Asset Management (HAM) & CMDB Specialist to manage and enhance our client’ asset lifecycle and configuration management practices across global operations. This role involves driving end-to-end delivery, process optimization, CMDB governance, and working closely with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement.
Responsibilities
- Manage end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives.
- Configure robust Identification and Reconciliation rules to ensure reliable CMDB data integrity.
- Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
- Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.
- Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB.
- Create and enhance application maps using ServiceNow Service Mapping (good to have).
- Configure MID Servers for integrations and data synchronization (optional but desirable).
- Customize ServiceNow environments including scripting, automation, and module configuration.
- Design and manage reports and dashboards to support decision-making and transparency.
- Identify and implement opportunities for continuous service improvement.
- Define, improve, and manage periodic audit and verification processes for asset data.
- Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities.
Qualifications
- At least 3years of experience on this field
- Strong expertise in ServiceNow HAM and CMDB modules.
- Proven ability to drive operational excellence in IT asset and configuration management.
- Deep understanding of CMDB architecture, CI types, and dependency mapping.
- Experience handling large-scale data integration and reconciliation tasks.
- Excellent documentation and process design skills.
- Strong communication and stakeholder management abilities across global teams.
Preferred Qualifications:
- Experience with Service Mapping and MID Server configuration.
- Ability to write custom scripts within ServiceNow for automation and customization.
- Background in ITIL practices and IT Service Management frameworks.
- Certification - ServiceNow CIS, Certified Asset Management Professional
This advertiser has chosen not to accept applicants from your region.
8
IT Asset & Configuration Management Specialist
Secunderabad, Andhra Pradesh
PeoplePlusTech Inc.
Posted 1 day ago
Job Viewed
Job Description
JOB TITLE:
Hardware Asset Management & CMDB Specialist
LOCATION:
Costa Rica, Mexico, Argentina, South Africa, Eastern Europe, India, Philippines, Vietnam, Malaysia, Indonesia,
WORK HOURS:
Flexible
Summary
We are looking for an experienced Hardware Asset Management (HAM) & CMDB Specialist to manage and enhance our client’ asset lifecycle and configuration management practices across global operations. This role involves driving end-to-end delivery, process optimization, CMDB governance, and working closely with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement.
Responsibilities
- Manage end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives.
- Configure robust Identification and Reconciliation rules to ensure reliable CMDB data integrity.
- Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
- Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.
- Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB.
- Create and enhance application maps using ServiceNow Service Mapping (good to have).
- Configure MID Servers for integrations and data synchronization (optional but desirable).
- Customize ServiceNow environments including scripting, automation, and module configuration.
- Design and manage reports and dashboards to support decision-making and transparency.
- Identify and implement opportunities for continuous service improvement.
- Define, improve, and manage periodic audit and verification processes for asset data.
- Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities.
Qualifications
- At least 3years of experience on this field
- Strong expertise in ServiceNow HAM and CMDB modules.
- Proven ability to drive operational excellence in IT asset and configuration management.
- Deep understanding of CMDB architecture, CI types, and dependency mapping.
- Experience handling large-scale data integration and reconciliation tasks.
- Excellent documentation and process design skills.
- Strong communication and stakeholder management abilities across global teams.
Preferred Qualifications:
- Experience with Service Mapping and MID Server configuration.
- Ability to write custom scripts within ServiceNow for automation and customization.
- Background in ITIL practices and IT Service Management frameworks.
- Certification - ServiceNow CIS, Certified Asset Management Professional
This advertiser has chosen not to accept applicants from your region.
9