181 Support Services jobs in Bhiwandi

Location : Mumbai

Job Title:  Digitalization Application Support & Services

Responsibility:

·Lead and participate actively in implementation, demonstration & after sales service support for Digitalization product portfolio in the various Industries.

·Technical guidance & win-win alignment between business requirements and use cases.

·Plan and execute the activities of configuration per design requirement, conduct conference room pilots, Demo's, POC and resolve any queries related to requirements and solution design - to bring a pursuit to closure.

·Provide after sales services to the customers for Siemens Digitalization portfolio. Service includes pre sales demonstration, site survey, installation supervision, commissioning, troubleshooting, repairs and technical resolution over telephone/ e mail.

·Effective closure of service cases and acquisition of Service Business are the key responsibilities.

·In addition the candidate will also need to coordinate the service logistic activities along with sales team/service team/channel partners and end customer.

·Support proposal development by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.

·Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality service, value-additions for customers (innovation, growth, profit)

·Must participate in the full life cycle of the solution delivery.

·Plan, coach, and support regional sales teams on technical enablement and value discovery and assessment method.

·Should be willing to travel across India. Must have strong communication, presentation, and CRM skills.

Skills and Competencies (required):

·Industrial Software/Embedded/Application Architect Tech experience, in particular with IT/OT integration – Advance

·Handle executive level customer interactions – Advance

·Innovation process, New ideas / requirements from customer interactions – Basic

·Understanding customer requirements, develop exesting & create new concepts – Advance

Experience

·3+ years of experience in the Industry, minimum 2+ years of experience in the Industrial Internet of Things area.

·Techno-functional expert in software product, microservices, cloud enablement, platform implementation, systems integration.

·Experience in Software Products & Platform implementation is desired. Track record of delivering large scale transformations internally or as a service provider is huge plus.

·Knowledge on Cross-Platform Architect in the Industrial Internet of Things space who has worked on platforms like AWS, Azure IoT Hub, PTC Thing works, MindSphere, either all or some of them.

·Implementing Industry 4.0 solution, that is centered around Connected Products.

·Knowledge on IoT Protocols (MQTT, AMQP, CoAP); OT Protocols (not limited to Modbus RTU, Modbus TCP, IEC 104), API and Web Service.

·Ability to work in a rapidly changing environment where continuous innovation is desired.

Education

·BE / B.tech in Information Technology, Electrical/Electronics, Instrumentation orAutomation Engineering, Process engineering or comparable.

·Strong interest in IT Technologies, Manufacturing, IoT, and Industry 4.0 themes.

Join Infosys BPM Ltd. Windows Support - Service Desk Hyderabad

Are you passionate about technology and solving customer challenges?

We are looking for dedicated and skilled Technical Support Advocates to join our team. If you have a knack for problem-solving and a strong desire to provide exceptional service, we want to meet you!

Mandatory Requirements:

• Must have hands on Experience in Microsoft Product Support and Windows Support
• Must be able to work in Rotational Shift (Night Shift)
• Must have Excellent Communication Skill (Speak and Chat in English)

Walk-in directly for an on-the-spot interview.

Role: Technical Support Advocate

As a Technical Support Advocate, you will be the first point of contact for our customers, playing a crucial role in ensuring they have a smooth and satisfying experience with our products. Your dedication to solving their technical challenges will contribute directly to customer loyalty and satisfaction.

Key Responsibilities:

• Accounts & Billing Support: Assist customers with subscription management, payment issues, refunds, and token redemption.
• Technical Assistance: Provide post-installation technical support for Microsoft products, including Windows and M365.
• Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems.
• Product Guidance: Help customers with the download, installation, and activation (DIA) of products and recommend appropriate solutions.
• Customer Service: Address customer inquiries with patience, empathy, and excellent communication skills.

Prerequisites & Skills:

• Minimum typing speed of 30 words per minute .
• Proficiency in managing accounts, payments, and billing inquiries.
• Strong troubleshooting skills for software and connectivity issues.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Prior experience in technical support or customer service is essential.
• Familiarity with Microsoft products and services.
• Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus!

Walk-In Interview Details:

Date: 13th September 2025

Time: 10:00 AM 01:00 PM

Venue: Infosys STP gate no. 2, Madhava Reddy colony, Landmark: opposite ISB college, interview building no.3

Please mention "Walkin" in top of your resume.

What to Bring:

• Updated resume (printout)
• Two valid photo ID proofs (PAN Card/Driving License/Voter ID/Passport)
• Original education documents for verification (10th, 12th, Graduation sem-wise marksheets, CMM, provisional & original degree certificates)

Important Notes:

• Laptops, cameras, and other electronic devices are not allowed at the venue due to security reasons.
• Original Government ID is mandatory for security clearance.
• Preference will be given to immediate joiners .

Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.

Ready to launch your career with a global leader?

Come meet us and take the first step toward a rewarding future!

Regards,

Infosys BPM

Talent Acquisition | INFY HR

Join Infosys BPM Ltd. Windows Support - Service Desk Hyderabad

Are you passionate about technology and solving customer challenges?

We are looking for dedicated and skilled Technical Support Advocates to join our team. If you have a knack for problem-solving and a strong desire to provide exceptional service, we want to meet you!

Mandatory Requirements:

• Must have hands on Experience in Microsoft Product Support and Windows Support
• Must be able to work in Rotational Shift (Night Shift)
• Must have Excellent Communication Skill (Speak and Chat in English)

Walk-in directly for an on-the-spot interview.

Role: Technical Support Advocate

As a Technical Support Advocate, you will be the first point of contact for our customers, playing a crucial role in ensuring they have a smooth and satisfying experience with our products. Your dedication to solving their technical challenges will contribute directly to customer loyalty and satisfaction.

Key Responsibilities:

• Accounts & Billing Support: Assist customers with subscription management, payment issues, refunds, and token redemption.
• Technical Assistance: Provide post-installation technical support for Microsoft products, including Windows and M365.
• Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems.
• Product Guidance: Help customers with the download, installation, and activation (DIA) of products and recommend appropriate solutions.
• Customer Service: Address customer inquiries with patience, empathy, and excellent communication skills.

Prerequisites & Skills:

• Minimum typing speed of 30 words per minute .
• Proficiency in managing accounts, payments, and billing inquiries.
• Strong troubleshooting skills for software and connectivity issues.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Prior experience in technical support or customer service is essential.
• Familiarity with Microsoft products and services.
• Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus!

Walk-In Interview Details:

Date: 13th September 2025

Time: 10:00 AM 01:00 PM

Venue: Infosys STP gate no. 2, Madhava Reddy colony, Landmark: opposite ISB college, interview building no.3

Please mention "Walkin" in top of your resume.

What to Bring:

• Updated resume (printout)
• Two valid photo ID proofs (PAN Card/Driving License/Voter ID/Passport)
• Original education documents for verification (10th, 12th, Graduation sem-wise marksheets, CMM, provisional & original degree certificates)

Important Notes:

• Laptops, cameras, and other electronic devices are not allowed at the venue due to security reasons.
• Original Government ID is mandatory for security clearance.
• Preference will be given to immediate joiners .

Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.

Ready to launch your career with a global leader?

Come meet us and take the first step toward a rewarding future!

Regards,

Infosys BPM

Talent Acquisition | INFY HR

We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.

Job Responsibility:

• Handle international customer calls efficiently and professionally.
• Understand customer needs and provide appropriate solutions.
• Troubleshoot issues and escalate complex problems when necessary.
• Follow call handling protocols and maintain call quality standards.
• Maintain accurate and detailed records of interactions.
• Meet performance targets (KPIs) for customer satisfaction, call handling time, and resolution.

Salary Budget: 27K – 35K CTC per month + performance-based incentives

Location: Jaipur

Language requirements : Excellent English communication (No grammatical errors or MTI)

No. of Position: 50+

We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.

Job Responsibility:

• Handle international customer calls efficiently and professionally.
• Understand customer needs and provide appropriate solutions.
• Troubleshoot issues and escalate complex problems when necessary.
• Follow call handling protocols and maintain call quality standards.
• Maintain accurate and detailed records of interactions.
• Meet performance targets (KPIs) for customer satisfaction, call handling time, and resolution.

Salary Budget: 27K – 35K CTC per month + performance-based incentives

Location: Jaipur

Language requirements : Excellent English communication (No grammatical errors or MTI)

No. of Position: 50+

Roles & Responsibilities:Relevant Experience Looking for 2-5 YrsEducation: B. E/B. Tech/B. Sc (Computers/Electronics) / BCA / BBA Mandatory Skills: Technical support Engineer-L1/US Voice process/Troubleshooting-Hardware & Networking,1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers3: Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support.4: Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.5: Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.Must Have skills:1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge basesMinimum QualificationMust have completed B. Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24 X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.