288 Support Services jobs in Bhiwandi

Team Member- Digital - Support Services-Digital

Job Requirement & Responsibility

• Hands-on experience of J2EE based applications required. Experience in Spring boot will be an advantage

• Having Knowledge of Container based applications(Docker & Kubernetes) and microservices will be an advantage

• Technical knowledge of Application middleware like TIBCO & App server like WAS, Weblogic and Web servers like Apache, Nginx etc. Knowledge of any one appserver and web server is mandatory

• Experience in Angular 6+ Or React Native Platform is an advantage

• Hands on Experience in Oracle PLSQL,

• Knowledge of Azure devops(VSTS)

• Hands on experience in writing and implementing JUNIT test cases.

• Hands on experience with atleast one of the operating systems Linux or AIX or any other variant of UIX based systems in course of application development and maintenance

• Vendor Management

• Banking & Finance domain knowledge ore related internet facing application experience. Customer facing application experience will be preferred

Educational Qualifications

Computer Graduation or Engineering

Experience Profile

5 to 10 years

Salary range:

Fixed

Variable

Target Companies

Technology Companies - Infosys, TCS, Oracle Financial etc.

Big Merchant/Aggregator or fintech companies

Key Responsibilities:

• Act as the first line of support for IT-related issues via phone, email, or ticketing system.
• Perform remote troubleshooting using diagnostic techniques and targeted questions.
• Escalate unresolved issues to higher-level support teams.
• Maintain accurate records of issues and resolutions in the service desk system.
• Provide timely updates to users on the status of their requests.
• Assist in the setup and configuration of hardware and software.
• Monitor and maintain IT systems and networks.
• Identify and suggest improvements to service desk processes and tools.

Required Skills & Qualifications:

• Proven experience in a help desk or technical support role.
• Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and common enterprise applications.
• Familiarity with ITSM tools (e.g., Summit, ServiceNow etc).
• Excellent communication and interpersonal skills.
• Ability to diagnose and resolve basic technical issues.
• Customer-focused with a calm and professional demeanour.
• Bachelors degree in computer science, Information Technology, or related field (preferred).
• ITIL Foundation certification (will be advantage).

Basic knowledge of Active directory

Job Description:

Responsibilities:

• Monitoring and Incident Management:
• Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability.
• Provide first-line support for network incidents and service requests, escalating to higher levels as necessary.
• Diagnose basic networking issues, including connectivity problems, DNS issues, or VPN connectivity.
• Troubleshooting and Diagnostics:
• Use diagnostic tools to identify and resolve network-related issues.
• Work with customers or internal teams to troubleshoot basic network-related issues, including hardware and software problems.
• Configuration and Support:
• Configure and maintain basic network devices like switches, routers, and access points.
• Support the installation of new hardware and software to ensure smooth network operations.
• Documentation:
• Maintain accurate records of network issues, incidents, and resolutions.
• Document troubleshooting procedures and configurations to ensure continuity.
• Customer Support:
• Provide excellent customer support to end users and clients for network-related issues.
• Educate users on best practices and provide solutions for recurring issues.

Skills & Qualifications:

• Technical Skills:
• Basic knowledge of networking concepts (TCP/IP, LAN, WAN, DNS, DHCP, VPN, etc.).
• Familiarity with network devices such as routers, switches, firewalls, and wireless access points.
• Experience with monitoring and diagnostic tools (e.g., Wireshark, PRTG, SolarWinds).

Job Description:

Responsibilities:

• Monitoring and Incident Management:
• Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability.
• Provide first-line support for network incidents and service requests, escalating to higher levels as necessary.
• Diagnose basic networking issues, including connectivity problems, DNS issues, or VPN connectivity.
• Troubleshooting and Diagnostics:
• Use diagnostic tools to identify and resolve network-related issues.
• Work with customers or internal teams to troubleshoot basic network-related issues, including hardware and software problems.
• Configuration and Support:
• Configure and maintain basic network devices like switches, routers, and access points.
• Support the installation of new hardware and software to ensure smooth network operations.
• Documentation:
• Maintain accurate records of network issues, incidents, and resolutions.
• Document troubleshooting procedures and configurations to ensure continuity.
• Customer Support:
• Provide excellent customer support to end users and clients for network-related issues.
• Educate users on best practices and provide solutions for recurring issues.

Skills & Qualifications:

• Technical Skills:
• Basic knowledge of networking concepts (TCP/IP, LAN, WAN, DNS, DHCP, VPN, etc.).
• Familiarity with network devices such as routers, switches, firewalls, and wireless access points.
• Experience with monitoring and diagnostic tools (e.g., Wireshark, PRTG, SolarWinds).

Job Description:

Responsibilities:

• Monitoring and Incident Management:
• Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability.
• Provide first-line support for network incidents and service requests, escalating to higher levels as necessary.
• Diagnose basic networking issues, including connectivity problems, DNS issues, or VPN connectivity.
• Troubleshooting and Diagnostics:
• Use diagnostic tools to identify and resolve network-related issues.
• Work with customers or internal teams to troubleshoot basic network-related issues, including hardware and software problems.
• Configuration and Support:
• Configure and maintain basic network devices like switches, routers, and access points.
• Support the installation of new hardware and software to ensure smooth network operations.
• Documentation:
• Maintain accurate records of network issues, incidents, and resolutions.
• Document troubleshooting procedures and configurations to ensure continuity.
• Customer Support:
• Provide excellent customer support to end users and clients for network-related issues.
• Educate users on best practices and provide solutions for recurring issues.

Skills & Qualifications:

• Technical Skills:
• Basic knowledge of networking concepts (TCP/IP, LAN, WAN, DNS, DHCP, VPN, etc.).
• Familiarity with network devices such as routers, switches, firewalls, and wireless access points.
• Experience with monitoring and diagnostic tools (e.g., Wireshark, PRTG, SolarWinds).

Job Description:

Responsibilities:

• Monitoring and Incident Management:
• Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability.
• Provide first-line support for network incidents and service requests, escalating to higher levels as necessary.
• Diagnose basic networking issues, including connectivity problems, DNS issues, or VPN connectivity.
• Troubleshooting and Diagnostics:
• Use diagnostic tools to identify and resolve network-related issues.
• Work with customers or internal teams to troubleshoot basic network-related issues, including hardware and software problems.
• Configuration and Support:
• Configure and maintain basic network devices like switches, routers, and access points.
• Support the installation of new hardware and software to ensure smooth network operations.
• Documentation:
• Maintain accurate records of network issues, incidents, and resolutions.
• Document troubleshooting procedures and configurations to ensure continuity.
• Customer Support:
• Provide excellent customer support to end users and clients for network-related issues.
• Educate users on best practices and provide solutions for recurring issues.

Skills & Qualifications:

• Technical Skills:
• Basic knowledge of networking concepts (TCP/IP, LAN, WAN, DNS, DHCP, VPN, etc.).
• Familiarity with network devices such as routers, switches, firewalls, and wireless access points.
• Experience with monitoring and diagnostic tools (e.g., Wireshark, PRTG, SolarWinds).

Job Description:

Responsibilities:

• Monitoring and Incident Management:
• Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability.
• Provide first-line support for network incidents and service requests, escalating to higher levels as necessary.
• Diagnose basic networking issues, including connectivity problems, DNS issues, or VPN connectivity.
• Troubleshooting and Diagnostics:
• Use diagnostic tools to identify and resolve network-related issues.
• Work with customers or internal teams to troubleshoot basic network-related issues, including hardware and software problems.
• Configuration and Support:
• Configure and maintain basic network devices like switches, routers, and access points.
• Support the installation of new hardware and software to ensure smooth network operations.
• Documentation:
• Maintain accurate records of network issues, incidents, and resolutions.
• Document troubleshooting procedures and configurations to ensure continuity.
• Customer Support:
• Provide excellent customer support to end users and clients for network-related issues.
• Educate users on best practices and provide solutions for recurring issues.

Skills & Qualifications:

• Technical Skills:
• Basic knowledge of networking concepts (TCP/IP, LAN, WAN, DNS, DHCP, VPN, etc.).
• Familiarity with network devices such as routers, switches, firewalls, and wireless access points.
• Experience with monitoring and diagnostic tools (e.g., Wireshark, PRTG, SolarWinds).

Job Description:

Responsibilities:

• Monitoring and Incident Management:
• Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability.
• Provide first-line support for network incidents and service requests, escalating to higher levels as necessary.
• Diagnose basic networking issues, including connectivity problems, DNS issues, or VPN connectivity.
• Troubleshooting and Diagnostics:
• Use diagnostic tools to identify and resolve network-related issues.
• Work with customers or internal teams to troubleshoot basic network-related issues, including hardware and software problems.
• Configuration and Support:
• Configure and maintain basic network devices like switches, routers, and access points.
• Support the installation of new hardware and software to ensure smooth network operations.
• Documentation:
• Maintain accurate records of network issues, incidents, and resolutions.
• Document troubleshooting procedures and configurations to ensure continuity.
• Customer Support:
• Provide excellent customer support to end users and clients for network-related issues.
• Educate users on best practices and provide solutions for recurring issues.

Skills & Qualifications:

• Technical Skills:
• Basic knowledge of networking concepts (TCP/IP, LAN, WAN, DNS, DHCP, VPN, etc.).
• Familiarity with network devices such as routers, switches, firewalls, and wireless access points.
• Experience with monitoring and diagnostic tools (e.g., Wireshark, PRTG, SolarWinds).

Title: Multilingual IT Service Desk Engineer (L0/L1 Support)

Location: Remote

Key Responsibilities

• Customer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience.
• Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac, Linux, databases, storage, networking, and enterprise applications.
• Task Execution: Run predefined scripts, execute routine tasks, and follow documented procedures in supported technology domains.
• System Maintenance: Support installation, patching, configuration, troubleshooting, and upgrades for operating systems, VPNs, firewalls, proxies, and collaboration tools.
• Backup & Restore Operations: Monitor backup systems, resolve issues, and fulfill customer data restoration requests.
• Remote Resolution: Use tools such as WebEx, VNC, and RDP to diagnose and resolve issues remotely, escalating as necessary.
• Vendor & ISP Coordination: Collaborate with hardware vendors and internet service providers to resolve network and hardware-related issues, including proper documentation and quality control.

Required Skills & Qualifications

• Proficiency in one or more of the following languages :
• Bahasa (Indonesian)
• Filipino (Tagalog/Philippines)
• Mandarin Chinese
• Strong verbal and written communication skills in English .
• 1–3 years of experience in IT Service Desk / Helpdesk / L0-L1 Technical Support .
• Hands-on knowledge of operating systems (Windows/Mac/Linux), networking basics, and enterprise applications.
• Familiarity with remote troubleshooting tools (WebEx, VNC, RDP) and ticketing systems (e.g., ServiceNow, Remedy, Jira).
• Ability to follow standard operating procedures and escalate complex issues to higher-level teams.
• Strong customer service orientation and problem-solving mindset.

Preferred Qualifications

• ITIL Foundation certification or equivalent exposure to ITSM processes.
• Experience supporting global customers in a multilingual service desk environment.
• Flexibility to work in 24x7 rotational shifts as required.

Location

• Flexible – Team can be based in India or outside India (as per language availability and business requirements).