276 Support Specialists jobs in Vijayawada

Job Title: Help Desk Analyst

Department: Managed Services

Position Type: Full Time

Location: India Remote

Company Overview:

ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Specifically, the Help Desk Analyst will :

• Provide technical assistance to users via phone, email, chat, or ticketing system as first response.
• Supervise monitoring tools
• Diagnose and resolve incidents, requests or inquiries.
• Escalate unresolved incidents to higher support levels following escalation protocols.
• Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…).
• Track and follow up on open tickets until resolution and closure
• Maintain accurate documentation of incidents, troubleshooting steps, and known errors.
• Contribute to the knowledge base and standard operating procedures.
• Identify recurring issues and propose preventive solutions.
• Ensure SLA compliance and high-quality service delivery.
• Participate in continuous improvement initiatives and IT service optimization projects

 Qualifications:

• Excellent communication and customer service skills
• Strong problem-solving and analytical thinking.
• Ability to work under pressure and manage multiple tasks.
• Teamwork and collaboration with other support levels.
• High attention to detail and documentation accuracy.
• Willingness to learn and grow in IT infrastructure and service management.
• Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field.
• Ticketing tool - Jira Service desk knowledge will be a plus
• Expertise 2-3 years

ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Job Title: Help Desk Analyst

Department: Managed Services

Position Type: Full Time

Location: India Remote

Company Overview:

ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Specifically, the Help Desk Analyst will :

• Provide technical assistance to users via phone, email, chat, or ticketing system as first response.
• Supervise monitoring tools
• Diagnose and resolve incidents, requests or inquiries.
• Escalate unresolved incidents to higher support levels following escalation protocols.
• Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…).
• Track and follow up on open tickets until resolution and closure
• Maintain accurate documentation of incidents, troubleshooting steps, and known errors.
• Contribute to the knowledge base and standard operating procedures.
• Identify recurring issues and propose preventive solutions.
• Ensure SLA compliance and high-quality service delivery.
• Participate in continuous improvement initiatives and IT service optimization projects

 Qualifications:

• Excellent communication and customer service skills
• Strong problem-solving and analytical thinking.
• Ability to work under pressure and manage multiple tasks.
• Teamwork and collaboration with other support levels.
• High attention to detail and documentation accuracy.
• Willingness to learn and grow in IT infrastructure and service management.
• Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field.
• Ticketing tool - Jira Service desk knowledge will be a plus
• Expertise 2-3 years

ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Job Title: Customer Support & Admin Specialist

Location: Remote (India-based preferred)

Hours: Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pm

Company: PropertyLoop.co.uk

Salary: Competitive | Based on Experience

About the Role

We're PropertyLoop.co.uk, one of London's fastest-growing PropTech platforms, revolutionising the way people rent, buy, and sell homes. We're looking for an exceptional Customer Support & Admin Specialist to join our fully remote team.

This is not a call centre role — it's high-level, hands-on support across our lettings and sales operations. You'll handle complex queries, support estate agents and clients, manage contracts, and own high volumes of admin tasks. If you're detail-obsessed, a fast thinker, and thrive under pressure — we want you.

Key Responsibilities

• Respond to customer enquiries (email, live chat, phone, tickets) with speed and professionalism
• Manage tenancy and sales progress: contracts, payments, documentation, and compliance checks
• Liaise with landlords, tenants, agents, buyers and sellers — all with calm, clarity, and care
• Troubleshoot issues around maintenance, arrears, legal terms, and customer onboarding
• Keep workflows up-to-date across platforms like Excel, Stripe, HubSpot, and internal CRMs

Who We're Looking For

• Fluent in English (spoken and written) with impeccable grammar and tone
• Highly organised, proactive, and capable of handling a heavy admin workload
• Emotionally intelligent — calm under pressure, solution-oriented, and a clear communicator
• Tech-savvy — fast typing and confident navigating digital tools and CRMs
• Strong grasp of contracts, legal terms, or property workflows (a big plus)
• Remote setup ready: fast internet, noise-free space, webcam, and noise-cancelling headset

What You'll Get

• Full training and daily support
• Opportunity to grow within a fast-scaling UK tech company
• Work with a sharp, mission-driven team
• Real ownership and career progression

This Role Is Not For You If:

• You struggle with admin-heavy roles or multi-tasking
• You're looking for a relaxed, low-volume support job
• You cannot commit to UK hours or weekend shifts

We are seeking a highly skilled Help Desk Technical Specialist to join our organization. The ideal candidate will possess strong technical skills, excellent customer support abilities, and the capacity to work effectively in a fast-paced environment.

• Monitor network infrastructure for performance, security, and availability.
• Provide first-line support for network incidents and service requests.
• Diagnose basic networking issues, including connectivity problems, DNS issues, or VPN connectivity.
• Troubleshoot and diagnose network-related issues using diagnostic tools.
• Configure and maintain basic network devices like switches, routers, and access points.
• Document troubleshooting procedures and configurations to ensure continuity.

• Basic knowledge of networking concepts (TCP/IP, LAN, WAN, DNS, DHCP, VPN, etc.).
• Familiarity with network devices such as routers, switches, firewalls, and wireless access points.
• Experience with monitoring and diagnostic tools (e.g., Wireshark, PRTG, SolarWinds).

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.

Working for international customer. Holidays as per sourcing country.

Job Description:

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities:

• Assign and manage support tickets using a ticketing system
• Provide first-level IT support for:
• Servers, firewalls, desktops, laptops, and peripherals
• Network connections, printers, and Microsoft Office applications
• Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
• Perform system administration and basic troubleshooting for Windows OS and applications
• Linux server administration and troubleshooting (preferred but not mandatory)
• Escalate unresolved issues to next-level support or hardware vendors
• Handle other ad-hoc IT support tasks as needed

Requirements:

• Degree in Computer Science, Information Technology, or a related field
• Hands-on experience with ticketing tools and remote support software
• Prior experience in a helpdesk or technical support role is advantageous
• Strong problem-solving skills and the ability to work independently
• Good verbal and written communication skills in English

Preferred Candidate Profile:

• Based in Kollam
• Self-driven with a customer-focused mindset
• Comfortable working with international teams across time zones
• Urgent Requirement, immediate joiners preferred

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues effectively.
• Provide product information and technical support to customers.
• Process customer orders, returns, and exchanges.
• Maintain customer records and update account information.
• Identify and escalate priority issues to the appropriate departments.
• Gather customer feedback and report insights to management.
• Assist in training new customer service representatives.
• Contribute to building customer loyalty and positive brand perception.

• High school diploma or equivalent; some college coursework or degree preferred.
• 1-2 years of experience in customer service or a related role.
• Excellent communication and active listening skills.
• Patience and empathy when dealing with customers.
• Strong problem-solving and troubleshooting abilities.
• Proficiency in CRM software and MS Office Suite.
• Ability to work independently in a remote environment.
• Strong time management and organizational skills.
• A positive and professional attitude.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Troubleshoot customer issues and provide effective solutions.
• Escalate complex problems to appropriate internal teams.
• Maintain detailed records of customer interactions and transactions.
• Identify and suggest improvements to customer service processes.
• Build rapport and strong relationships with customers.
• Ensure customer satisfaction and retention.
• Follow communication guidelines and company policies.
• Assist in training new support team members.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience in a customer service or support role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to multitask and manage time effectively.
• Proficiency with customer support software and tools.
• Patience, empathy, and a customer-first attitude.
• Ability to work collaboratively in a team environment.
• Knowledge of basic computer systems and applications.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues and product-related questions for customers.
• Provide comprehensive support and guidance to customers, ensuring a positive experience.
• Escalate complex issues to appropriate departments when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Identify trends in customer issues and provide feedback to product and development teams for service improvement.
• Proactively seek solutions to customer problems and anticipate their needs.
• Educate customers on product features and best practices.
• Contribute to the development and maintenance of customer support knowledge base articles.
• Build strong relationships with customers, fostering loyalty and satisfaction.

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Proven experience in customer service, technical support, or a related role.
• Excellent verbal and written communication skills in Telugu and English.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a demanding environment.
• Patience, empathy, and a customer-centric attitude.
• Ability to work collaboratively within a team.
• Familiarity with software applications and troubleshooting common technical issues.
• A keen eye for detail and accuracy in documentation.