305 Support Staff jobs in Indore

• Manage and coordinate executive calendars, scheduling appointments, meetings, and travel arrangements.
• Prepare correspondence, reports, presentations, and other documents as required.
• Screen and direct phone calls, take messages, and handle inquiries from internal and external stakeholders.
• Organize and maintain office filing systems, both physical and digital.
• Coordinate meeting logistics, including room bookings, catering, and preparing meeting materials.
• Manage office supplies, inventory, and procurement of necessary equipment.
• Greet visitors and provide a professional first point of contact for the office.
• Assist with the preparation and distribution of company communications.
• Process expense reports and invoices, ensuring accuracy and adherence to company policies.
• Maintain a clean, organized, and welcoming office environment.
• Provide general administrative support to various departments as needed.
• Liaise with vendors and service providers to ensure timely delivery of services.
• Assist in organizing company events and team-building activities.
• Implement and improve office administrative procedures and systems.
• Handle sensitive and confidential information with discretion.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 3 years of experience in an administrative or office management role, preferably with executive support responsibilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Professional and courteous demeanor.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Experience in calendar management and travel arrangements.
• Discretion and ability to handle confidential information.
• Proactive approach to problem-solving and task completion.
• Familiarity with office equipment and basic IT troubleshooting.
• A team player with a positive attitude.

• Provide comprehensive administrative support to senior executives.
• Manage and maintain complex executive calendars and schedules.
• Coordinate domestic and international travel arrangements.
• Prepare and edit correspondence, reports, and presentations.
• Organize and manage virtual meetings and conference calls.
• Handle confidential information with discretion.
• Manage office supplies and vendor relationships remotely.
• Assist with special projects and event planning as needed.
• Act as a liaison between executives and internal/external stakeholders.
• Maintain organized digital filing systems.

• Associate's or Bachelor's degree in Business Administration or a related field.
• Minimum of 5 years of experience in administrative support, with at least 2 years supporting senior executives.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with virtual collaboration tools (e.g., Zoom, Microsoft Teams, Slack).
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize effectively in a remote environment.
• High level of discretion and confidentiality.

Company Description

Organo Mart specializes in various organic products and fresh home-baked dishes required in daily life. We pride ourselves on offering 100% organic products with no preservatives added. Our products are licensed under FSSAI, ensuring quality and safety.

Role Description

This is a full-time on-site role for a Customer Support representative located in Jaipur. The Customer Support representative will be responsible for resolving customer inquiries, providing technical support, ensuring customer satisfaction, and addressing any concerns. Day-to-day tasks include handling customer communications, troubleshooting issues, and maintaining customer relationship management.

Qualifications

• Customer Support and Customer Satisfaction skills
• Strong Interpersonal and Analytical Skills
• Technical Support capabilities
• Excellent written and verbal communication skills
• Ability to work on-site in Jaipur
• Previous experience in customer service is a plus
• Bachelor's degree in any relevant

Location
: Indore (M. P.)

Duration :
 Full time (Night Shift)

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Requirements:

• Minimum 1 year of experience in offshore voice and chat technical support.
• Solid understanding of basic 
  software/hardware troubleshooting
   and API concepts.
• Proficient in using support tools such as 
  Salesforce, Jira, and Zoom
  .
• Strong communication
   and interpersonal skills with a customer-focused approach.
• Excellent analytical and problem-solving skills.
• Strong adaptability and a willingness to learn new technologies.
• Ability to work permanent 
  night shifts.

Hiring for Support Specialist | Long term Contract | Remote

Title: Support Specialist – Horizon VDI

Location: Remote in India

Duration: 12 months

Key Responsibilities

• Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
• Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
• Validate and troubleshoot application functionality within VDI sessions in partnership with application owners

Education:

• Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).

Required Experience:

• 2+ years in IT support roles with at least 1 year supporting VDI environments
• Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
• Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
• Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

Preferred Experience:

• 3+ years supporting end-user computing or VDI in enterprise environments
• Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.
• Working knowledge of FSLogix, profile redirection, and user data management
• Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
• Familiarity with Jira or similar ticketing and ITSM platforms
• Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
• Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
• Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable

Company Overview

Elite Manpower & Training Academy (EMTA) is dedicated to providing expertly trained professionals for the BFSI sector. Run by experienced banking professionals, EMTA specializes in placing candidates based on their qualifications and expertise. With a focus on personalized and bulk-hiring, the company is committed to delivering well-trained manpower to meet organizational needs. Based in Indore, EMTA also offers a variety of training programs tailored for college students, graduates, and professionals.

Job Overview

The Customer Support role at Elite Manpower & Training Academy is a full-time position located in Indore. This entry-level position is ideal for freshers looking to build a career in customer service. The role demands excellent communication, active listening, and problem-solving skills, with a focus on providing exceptional customer service and support through various channels, including email.

Qualifications and Skills

• Proficient customer service skills with a focus on providing exceptional support to clients and resolving their queries effectively.
• Strong communication skills essential for interacting clearly and professionally with customers across various channels.
• Active listening skills to understand and address the customer's needs and deliver tailored solutions accordingly.
• Proven conflict resolution abilities to manage and resolve issues amicably while keeping the customer's best interests in mind.
• Proficiency in handling email support, ensuring timely and accurate responses to customer inquiries received through email.
• Strong problem-solving skills to identify customer issues and provide appropriate solutions promptly.
• Ability to multitask and manage time efficiently to handle multiple customer queries and tasks simultaneously.
• Adaptability to work under pressure in a fast-paced environment while maintaining composure and professionalism.

Roles and Responsibilities

• Provide exceptional customer support via phone, email, and chat in a professional and helpful manner.
• Identify customer needs and assist them in resolving issues or clarifying information about company services.
• Maintain accurate and detailed records of customer interactions, queries, and feedback.
• Follow up promptly with customers to ensure satisfactory resolution of their issues and needs.
• Collaborate with other departments to escalate and resolve issues that are beyond your control or expertise.
• Stay updated with company policies, products, and services to deliver accurate information to customers.
• Contribute to team efforts in achieving customer service targets and maintaining service quality standards.
• Participate in training and development programs to enhance customer service skills and industry knowledge.

Company Overview Elite Manpower & Training Academy (EMTA) is a distinguished name in the Human Resources Services industry, focusing on the BFSI sector. Headquartered in Indore, we excel in grooming and providing specialized manpower for various organizations. With a commitment to excellence, we offer superior training programs aimed at enhancing professional skills, ensuring our candidates meet industry demands effectively. Our unique positioning in recruitment is backed by experienced professionals that empower businesses globally.

Job Overview We are seeking a Junior Customer Support Associate to join our dynamic team at Elite Manpower & Training Academy in Indore. This full-time position offers an excellent opportunity for growth in the Human Resources sector. The role involves assisting customers with their queries, ensuring satisfaction through prompt and effective communication. Candidates should have a passion for customer service and the ability to thrive in a fast-paced environment.

• Qualifications and Skills Proven communication skills with the ability to clearly convey information and engage effectively with customers.
• Experience handling domestic calls, demonstrating strong professional phone etiquette.
• Strong active listening skills to understand customer queries and provide relevant solutions.
• Excellent interpersonal skills, facilitating positive customer interactions and relationships.
• Proficiency in query resolution, diagnosing issues swiftly to ensure customer satisfaction.
• Time management skills, prioritizing tasks to manage multiple customer interactions efficiently.
• Must be capable of working independently and as part of a team, showcasing reliability and teamwork.
• Ability to remain calm and composed under pressure, ensuring consistent service quality.

• Roles and Responsibilities Address and resolve customer inquiries via phone and email, ensuring high levels of satisfaction.
• Maintain records of customer interactions, processing accounts, and filing documents.
• Identify and assess customer needs to achieve satisfaction and foster loyalty.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Follow communication procedures, guidelines, and policies while engaging with clients.
• Participate actively in team meetings and contribute to continuous improvement initiatives.
• Collaborate with team members to enhance customer experience and company goals.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.