222 Support Staff jobs in Indore

• Respond to customer inquiries via phone, email, and chat in a timely and accurate manner.
• Provide comprehensive support and solutions to customer issues and complaints.
• Troubleshoot and resolve technical problems or product-related questions.
• Educate customers on product features, services, and policies.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate internal teams.
• Process orders, forms, applications, and requests.
• Gather customer feedback and share insights with the product and service teams.
• Meet individual and team performance targets for customer satisfaction and response times.
• Follow communication procedures, guidelines, and policies.
• Stay updated on product knowledge and service changes.
• Assist with training new team members on customer service best practices.
• Contribute to the development of support documentation and FAQs.
• Proactively identify opportunities to improve the customer experience.

• High school diploma or equivalent; Bachelor's degree is a plus.
• 1-3 years of experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills in English and Hindi.
• Strong active listening and empathy skills.
• Proficiency in using CRM software and customer support platforms.
• Ability to multitask and manage time effectively.
• Strong problem-solving and conflict-resolution abilities.
• Patience and a customer-centric approach.
• Ability to work independently and as part of a team.
• Familiarity with common software applications.
• Willingness to work flexible hours, including weekends and holidays, as needed.

• Lead, mentor, and manage a team of customer support representatives to achieve performance goals.
• Oversee the daily operations of the customer support department, ensuring timely and effective resolution of customer inquiries.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Train new support staff on product knowledge, company policies, and effective communication techniques.
• Monitor customer interactions across various channels (phone, email, chat, social media) to ensure quality and consistency.
• Handle escalated customer complaints and complex issues, working towards satisfactory resolutions.
• Analyze customer feedback and support metrics to identify trends and areas for improvement.
• Collaborate with other departments (e.g., Sales, Product Development) to address customer needs and feedback.
• Maintain and update knowledge base articles and customer support documentation.
• Ensure the team meets or exceeds key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
• Foster a positive and supportive team environment, encouraging professional development.
• Contribute to the strategic planning of customer service initiatives.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 4-5 years of experience in customer service, with at least 2 years in a lead or supervisory role.
• Proven track record of managing and motivating customer support teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience with CRM software and customer support ticketing systems.
• Ability to handle high-pressure situations and manage customer escalations effectively.
• Proficiency in training and coaching staff.
• A passion for delivering outstanding customer experiences.
• Familiarity with various communication channels and tools.

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!

What You’ll Do

• Respond to customer inquiries via email, chat, and phone.
• Provide fast and effective solutions to resolve customer issues.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Identify opportunities to improve processes and enhance customer satisfaction.

What We’re Looking For

• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Empathy and problem-solving skills to handle customer concerns effectively.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.

What We Offer

• Competitive salary and performance bonuses.
• Opportunities for career growth and skill development.
• A supportive and collaborative team environment.
• Flexible working hours (remote options available).

Job description

About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Find out more here:

Responsibilities

● Respond to client queries online.

● Be able to provide support in real-time to clients in the UK, US and Australia.

● Understand the difference between a software and hardware issue.

● Communicate with the line manager and escalate issues when needed.

● Track and report on the progress of bug fixes to clients.

Requirements

● Good ability in written and spoken English.

● Computer literacy.

● Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.

Shift Range

We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.

What are we looking for?

We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.

We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!

Pay: ₹30,000.00 - ₹50,000.00 per month