133 Support Staff jobs in Indore

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

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How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL.

Job Summary:

As a Customer Support Specialist , you will be the frontline expert for managing and resolving high-priority or complex customer issues that have been escalated beyond standard support channels. They will act as a liaison between customers, internal teams and financial institutions, ensuring timely, empathetic, and effective resolution while identifying root causes and driving continuous improvement.

Key Responsibilities:

• Monitor and manage the escalation queue to ensure timely response and resolution

• Managing complaints received from Reserve Bank of India

• Investigate and resolve escalated customer issues with a focus on root cause analysis

• Collaborate with internal teams and financial institutions to resolve the escalated cases

• Maintain detailed documentation of escalated cases and actions taken

• Provide feedback to frontline agents to reduce future escalations

• Identify trends in escalations and recommend process or policy improvements

• Ensure all escalations are handled in accordance with SLAs and quality standards

Desired Skills & Experience:

• 5–6 years of experience in customer service, preferred with at least 2 years’ experience in managing escalations or critical task queues.

• Strong problem-solving and conflict-resolution skills

• Excellent verbal and written communication

• Ability to remain calm and professional under pressure

• Proficiency in ticketing systems

• Strong organizational skills and attention to detail

• Ability to multitask and prioritize in a fast-paced environment

JOB DESCRIPTION

Customer Interaction & Service Delivery

• Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
• Handle product-related questions with in-depth knowledge of the brand’s collections, materials, sizing, and styling advice.
• Provide personalized service to high-value clients and handle sensitive issues with discretion and poise.
• Maintain a warm, respectful tone that aligns with luxury brand communication.

Order & Complaint Management

• Assist customers with online order placement, tracking, delivery issues, returns, and refunds.
• Handle escalations, complaints, or delays empathetically and resolve them within set SLAs.
• Proactively communicate updates to customers regarding delays, product unavailability, or shipment issues.

Data Management & Reporting

• Maintain accurate records of interactions using CRM and ticketing tools.
• Create, update, and circulate daily/weekly/monthly reports using Microsoft Excel (e.g., complaints summary, TAT reports, return trends, customer satisfaction metrics).
• Analyze customer behaviour trends and frequently asked issues to improve service quality.

Internal Coordination

• Liaise with the logistics, warehouse, and e-commerce teams to ensure timely resolution of operational issues.
• Work closely with the merchandising team to stay updated on product availability and new launches.
• Collaborate with the digital and social media teams to manage customer queries from social platforms.

Brand Representation

• Uphold the brand’s image in all interactions and uphold confidentiality and sensitivity in all client communications.
• Maintain grooming standards and professional decorum, especially while interacting with VIP or celebrity clientele.

Required Skills & Qualifications:

• Bachelor’s degree in any discipline; a background in fashion, retail, or communications is a plus.
• 1–3 years of customer service experience, preferably in the luxury fashion, retail, or e-commerce industry.
• Proficiency in Microsoft Excel – VLOOKUP, Pivot Tables, and report preparation.
• Excellent communication skills in English (verbal and written); proficiency in Hindi. Comfortable with rotational shifts, including weekends and public holidays.
• Familiarity with CRM and customer support tools (e.g., Chatwoot, Bitespeed, Wati, etc.).
• High attention to detail, problem-solving ability, and a strong sense of ownership.

Nice to Have:

• Experience dealing with high-net-worth customers or clients in a luxury setting.
• Knowledge of fashion trends, styling, and luxury products.
• Exposure to omnichannel support environments (phone, email, chat, social).

ONLY WORK FROM OFFICE candidates looking for work from home kindly do not apply

Job Timing

Multiple shifts available details will be shared during initial screening if you are shortlisted.

Job Brief

Customer Support Representative, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best Customer Support Representative are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these Customer Support Representatives can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Key Responsibilities

· Manage large amounts of incoming calls

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer call handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

• Reporting to the line manager

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Strong hold on using computer and learning new software
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Graduation in any field
• 1-3 years of experience

Work from Office only and Candidates should be in Baroda or willing to relocate

Contact Ms. Komal Shejekan- +91777903801

Company Description

HeadFox is a Jaipur-based company that manufactures Smart Helmets. Founded in 2017, HeadFox aims to bring superior design and high-quality smart wearable products to consumers and institutions worldwide. With a focus on innovation and market revolution, the company engages in thorough research to develop ground-breaking, easy-to-use, and affordable smart wearables.

Role Description

This is a full-time on-site role for a Customer Support Executive located in Jaipur. The Customer Support Executive will be responsible for providing exceptional customer service, managing customer satisfaction, offering online support, and handling technical support inquiries. Daily tasks include responding to customer queries, troubleshooting issues, and ensuring a smooth customer experience.

Key Responsibilities:

-Handle incoming customer queries via phone, email. WhatsApp. and other platforms.

-Provide accurate information about our products, services, warranties, and return policies.

-Coordinate with the internal teams (warehouse. service. R&D) to resolve customer issues.

-Maintain detailed records of customer interactions, complaints, and resolutions.

-Follow up with customers to ensure their issues are resolved and they are satisfied.

-Support order tracking, replacement, and refund-related queries.

-Manage CRM software for logging support tickets and updating status.

-Escalate complex issues to the relevant departments promptly.

-Share weekly reports on customer satisfaction and support metrics.

-Assist in collecting customer feedback and suggesting process improvements.

Required Skills:

-Strong communication and interpersonal skills (Hindi & English mandatory)

-Patience and problem-solving attitude

-Familiarity with CRM tools. ticketing software, and MS Office

-Ability to multitask and work under pressure

-Basic knowledge of e-commerce and logistics will be a plus

Qualification:

-Bachelor's degree in any field

• Minimum 1 year of experience in customer service/support role preferred

Job Title: BTL-2507107

Job Title : IT Customer Support

Department: Customer Success / Support

Reports To : Support Manager

Location: Hyderabad (India)

Mode: Work From Home

Shift Time: EST and PST Timezone

Experience : 2 - 3 Years

Role Overview:

As an IT Customer Support representative, you will be the first point of contact for platform users, responsible for resolving Tier 1 and Tier 2 technical support issues, maintaining customer satisfaction, and contributing to the ongoing improvement of self-service support resources. This role combines hands-on troubleshooting, cross-functional collaboration, and clear customer communication, all within a structured SLA-based support environment.

Key Responsibilities:

Ticket Management & Technical Support

• Triage, diagnose, and resolve Tier 1 and Tier 2 support tickets within SLA timelines.
• Accurately classify ticket severity levels (Level 1–5) and escalate appropriately.
• Verify CRM and inventory integrations (e.g., eLeads, VinSolutions, DriveCentric).
• Configure dealer and group settings including CRM mappings and inventory feeds.
• Respond promptly to user chats (within 5 minutes) through the support widget.
• Follow up with customers, provide resolution summaries, and close tickets in the system.

Knowledge Base & Self-Service Enablement

• Create and update at least 2 knowledge base articles or video guides per month.
• Expand self-help documentation for setup guides, system configurations, and feature usage.
• Contribute to AI-driven support content for better automated responses.

Process Improvement & Collaboration

• Attend daily stand-ups and participate in weekly ticket and KPI reviews.
• Work closely with engineering and product teams to replicate and validate reported bugs.
• Proactively raise tickets based on monitoring alerts or recurring user issues.
• Assist in feature testing and provide structured feedback to product stakeholders.

Must-Have Qualifications:

• 2-3 years of experience in technical support, SaaS platforms, or helpdesk operations.
• Familiarity with ticketing systems (e.g., Zoho Desk, Zendesk, Freshdesk) and SLA workflows.
• Technical troubleshooting skills, including log analysis and system configuration.
• Clear written and verbal communication in English.
• Comfort using modern collaboration tools (Slack, Google Workspace, Jira, Confluence).

Nice-to-Have Skills

• Experience with automotive CRM platforms or dealership workflows.
• Knowledge of telephony platforms or APIs (e.g., Twilio).
• Understanding of REST APIs and basic scripting (Python, Java) for diagnostics.
• Familiarity with observability tools like Grafana or Prometheus.

Soft Skills & Attributes

• High customer empathy and active listening.
• Analytical thinking and root-cause problem solving.
• Clear, structured communication with technical and non-technical users.
• Strong attention to detail and process adherence.
• Time management and multitasking across high-priority support issues.
• Growth mindset and continuous learning orientation.

Job description

We are hiring for a MNC Company for Language Interpreter (Customer Support) Role. Permanent Work From Home PAN India

Languages :- Bengali/Nepali/French

Note :- Excellent English Speaking Skill

Job Description:

This is a full-time remote role for a Language Interpreter. The Language Interpreter will be responsible for providing accurate interpretation in Bengali/Nepali/French Language and English Language during telephone and video conversations between individuals of different languages and backgrounds. The Language Interpreter will also be required to listen carefully to speakers' statements to interpret them correctly, ask questions when necessary, and remain neutral and impartial.

1. Responsible for listening and precisely interpreting communication between two different

language speaking persons (Example: English To Bengali/Nepali/French & Bengali/Nepali/French To English)

2. Adhering to standard operating procedures required for the process and organization

• Job Role:- Language Interpreter
• Domain - Customer Support & Operations
• Location:- Permanent Work From Home
• Salary:- 30k-40k For Bengali & Nepali / 8-10 LPA For French
• Shifts:- First 3 months Night Shift (US &UK), After that rotational including day shift.
• Work days:- 5 days a week
• Week offs:- 2 Rotational week offs

Desired candidate profile:

• Education: 12th, Diploma / Any Graduate
• Experience: Fresher / Experience

Important Note :- For French, Minimum B2 Certified In French Language or B1 With Minimum 6 Month Experience or UG/PG Degree In French Language Is Mandatory.

Required Skill set:

1. Candidates should be highly proficient in Bengali/Nepali/French Speaking & English Speaking

2. Command over Language with good understanding skills is required

3. Excellent Communication skills required

4. Candidate should be a good listener

5. Candidate should be energetic and should have positive approach towards issues handling

6. Candidates should be flexible to work in rotational shifts including night shift (5 days per week & 2

rotational days off)

Interview rounds:-

• HR interview(Telephonic)
• AMCAT Test
• Language Proficiency Test(In English and 2nd Language )
• Client Round (Final Virtual Interview)

Company : Healeo Nutrition

Location : Remote

Work Timings : 9:00 AM – 6:00 PM, Monday to Saturday

Job Overview

Healeo Nutrition is seeking a proactive and detail-oriented Operations & Customer Support Executive to join our dynamic team. The ideal candidate will be responsible for ensuring prompt and professional communication with our customers while supporting internal operations and cross-functional collaboration to enhance overall business efficiency.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and chat .
• Collaborate with cross-functional teams to streamline workflows and improve operational efficiency.
• Support the implementation and improvement of day-to-day operational processes.
• Assist in special projects and initiatives as assigned by the management.
• Maintain accurate records of customer interactions and follow-ups.
• Proactively identify and escalate issues or trends in customer feedback.

Requirements

• 0–2 years of experience in customer support, operations, or related roles.
• Excellent communication skills in English
• Fluency in Malayalam is mandatory to handle regional customer queries.
• Knowledge of Hindi is preferred.
• Strong organizational and multitasking abilities.
• Basic knowledge of Excel, Google Sheets, and CRM tools is a plus.
• A problem-solving attitude with a focus on customer satisfaction.
• Ability to work independently and collaboratively in a fast-paced environment.

Why Join Healeo Nutrition?

• Be part of a growing health & wellness brand that values innovation and customer care.
• Work with a collaborative team focused on learning and growth.
• Opportunity to contribute to meaningful projects and business operations.

To Apply : Send your resume to ( ) with the subject line “Application for Operations & Customer Support Executive – Healeo Nutrition”.