225 Support Staff jobs in Indore

• Handle customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints efficiently.
• Provide product and service information.
• Document all customer interactions accurately.
• Escalate complex issues to senior staff or relevant departments.
• Maintain a high level of customer satisfaction.
• Follow up with customers to ensure issue resolution.

• High school diploma or equivalent; Bachelor's degree preferred.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in customer support software.
• Ability to multitask and manage time effectively.
• Patient and empathetic demeanor.

• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot customer issues and guide them through effective solutions.
• Document all customer interactions and resolutions in the CRM system.
• Escalate unresolved issues to the appropriate teams or supervisors.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Identify and communicate trends in customer issues to improve service and products.
• Maintain a high level of product knowledge and stay updated on company offerings.
• Adhere to all customer service guidelines and company policies.
• Contribute to team goals and assist colleagues as needed.
• Handle customer feedback and complaints with empathy and professionalism.
• Process returns, exchanges, or other customer requests efficiently.

• High school diploma or equivalent required; associate's or bachelor's degree is a plus.
• Proven experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Patience and a customer-centric attitude.
• Ability to multitask and manage time effectively.
• Familiarity with CRM software and helpdesk ticketing systems.
• Ability to work independently and as part of a team in an office environment.
• Detail-oriented with accurate data entry skills.
• Adaptability to changing customer needs and service requirements.

• Respond to customer inquiries and resolve issues via phone, email, and other communication channels.
• Provide accurate product and service information to customers.
• Troubleshoot technical problems and guide customers through solutions.
• Process customer orders, returns, and exchanges efficiently.
• Document all customer interactions and maintain detailed records in the CRM system.
• Escalate unresolved issues to senior support staff or other relevant departments.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Gather customer feedback and report common issues or trends to management.
• Contribute to building positive customer relationships and loyalty.
• Maintain a high level of customer satisfaction by providing timely and effective support.

• High school diploma or equivalent; some college or a degree is a plus.
• Proven experience in a customer service, helpdesk, or call center role.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal skills.
• Patience, empathy, and a customer-centric approach.
• Ability to troubleshoot problems and find effective solutions.
• Proficiency in using computers and common software applications.
• Familiarity with CRM software and ticketing systems is advantageous.
• Ability to work effectively in a team and independently.
• Strong organizational and time management skills.

• Leading and managing a team of customer service representatives.
• Setting performance goals and providing coaching and feedback to team members.
• Developing and implementing customer support policies and procedures.
• Ensuring prompt and accurate responses to customer inquiries via phone, email, and chat.
• Handling escalated customer issues and resolving complex problems.
• Training new hires on customer service best practices and product knowledge.
• Monitoring customer satisfaction metrics and identifying areas for improvement.
• Collaborating with other departments to resolve customer issues and improve overall customer experience.
• Maintaining customer service databases and ensuring data accuracy.
• Reporting on customer service performance and trends to management.

• Respond to customer inquiries and resolve issues via email, phone, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Troubleshoot and diagnose technical problems experienced by customers.
• Guide customers through product features and functionalities.
• Process customer requests, such as account updates or order modifications.
• Escalate complex issues to the appropriate internal teams (e.g., technical support, sales).
• Document all customer interactions and resolutions in the CRM system.
• Identify recurring customer issues and provide feedback to product and development teams.
• Contribute to the creation and maintenance of customer support knowledge base articles.
• Strive to achieve customer satisfaction and retention goals.

• Proven customer support or customer service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Patience and a customer-centric approach.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with CRM software and helpdesk ticketing systems is a plus.
• Tech-savviness and willingness to learn new software and products.
• Ability to work independently and as part of a remote team.
• High school diploma or equivalent required; college degree is a plus.

• Job Description:
• Strong communications skills
• Excellent spoken and written English communication skills.
• Effective, polished interaction with customer to gather information quickly.
• explain customer responsibilities in resolving issue.
• communicate next steps and status; and inspire confidence.
• Demonstrable troubleshooting skills.
• Cross-team collaboration.
• Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
• Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
• Online Account/Login troubleshooting skills. Exploratory learning skills.
• The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.

Regards

Poornima P

LTIMindtree