259 Support Staff jobs in Punjab

We’re Hiring – German Language Experts (Gaming Support)

Are you fluent in German and passionate about gaming? This is an excellent opportunity to build a rewarding career as a German Language Expert – Non-Voice (Chat & Email Support) at our Mohali office.

What We Offer:

- CTC: ₹5.5 – ₹7.5 LPA

- Relocation support with 14 days complimentary accommodation

Structured training & onboarding (ideal for freshers)

- Opportunity to work with the global gaming industry

- 5-day work week | 24/7 rotational shifts

Requirements:

- German language proficiency: B2 (mandatory), C1 preferred

Goethe Certification will be an added advantage

- Freshers and experienced candidates are welcome

- Immediate joiners only

- Location: Mohali (Onsite)

- Joining: Immediate

Interested candidates can email their cv at

#hiringnow #jobalert #Voiceprocess #applynow

We are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.

If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer experience and have a passion for customer service, you are the ideal candidate for us.

We offer an attractive pay package, comprehensive health benefits, and opportunities for career progression within the company. Our commitment to fostering diversity and inclusivity means we welcome candidates of all backgrounds to apply.

Your role:

• Establish and maintain positive relationships with existing clients.
• Provide prompt, efficient, and satisfactory responses to customer inquiries.
• Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
• Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
• Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.

Your tasks:

• Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
• Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
• Monitor customer feedback regularly and identify areas of improvement in our products and services.
• Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

Your profile

• A bachelor’s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
• 1+ years of experience in a customer-facing role.
• Successful record of developing and implementing customer relations strategies.
• Strong problem-solving abilities with time management skills.
• Fluency in English, Hindi and at least one regional language.
• Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company’s strategies and initiatives.
• A customer-centric attitude to handle challenging client situations.

Preferred skills and qualifications

• Prior experience managing a team of customer service representatives.
• Soft skills such as patience, adaptability, and empathy.

Job description

Customer Service

DocOnline's vision is to make healthcare available everywhere for everyone at anytime and anywhere. How? Through a combination of steadily increasing Internet presence as well as computer intelligence, we can create a healthcare plan available to all people on their terms.

DocOnline believes in providing an amicable and flexible work environment, which inspires employees to ideate, act and converse freely. While there is a strong focus on teamwork but there is an equal emphasis on empowerment and accountability.

As we're operating in a fast moving, rapidly changing, customer centric and knowledge domain, we're looking for people who are open, flexible and on a learning curve to join our fast-growing team.

Job Description

Function: Sales and Business → Customer Service  Customer Interaction Customer Relationship ustomer Service ey Account Management

Requirements:

hould be able to connect with decision makers of the other corporate companies and should generate leads.

apable of handling outbound & Inbound calls and explain the product andidate should have good communication skills. andidate should be able to resolve customer complaints via phone, email, mail, or social media hould Use telephones to reach out to customers hould Work with customer service manager to ensure proper customer service is being delivered hould be able to speak with decision makers or HR managers of other corporate companies and should generate leads. anguage Required: Hindi & English (Mandatory)

Why Explore a Career at DocOnline DocOnline believes in providing an amicable work environment, which inspires employees to act, think and speak freely. Its very aim, to make lives of people healthier and productive, starts here. Charity begins at home and hence, the theme resonates in every work of ours! Address: 41, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi .

The Offer

• Opportunity within a company with a solid track record of performance
• Attractive Salary & Benefits
• A role that offers a breadth of learning opportunities

The Job

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

The Profile

• You have at least 1 year experience within a Customer Service role, ideally within the IT Services industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong networker & relationship builder
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast paced environments

The Employer

Our client is a Bangalore based Recruitment & HR Services company specializing in providing support for recruitment of professionals across BPOs and IT – Embedded systems

Bangalore based Recruitment & HR Services company specializing in providing support for recruitment of professionals across BPOs and IT – Embedded systems

The Role

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Ideal Profile

• You have at least 1 year experience within a Customer Service role, ideally within the IT Services industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong networker & relationship builder
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast paced environments

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Attractive Salary & Benefits
• A role that offers a breadth of learning opportunities

Company Overview

Reliance Retail, founded in 2006, is Indias largest and most profitable retailer with a vast omni-channel presence. The company operates over 15,000 stores in more than 7,000 cities, providing superior quality products across Consumer Electronics, Fashion, Grocery, Pharma, and Connectivity. With an extensive digital commerce platform and a strong supply chain, Reliance Retail prioritizes an unmatched shopping experience and customer service. Headquartered in Mumbai, it employs over 10,000 people and remains a key player in the retail industry.

Job Overview

We are seeking a Junior Customer Support Associate to join our team in Ludhiana. The ideal candidate will have 1 to 3 years of experience in a customer-facing role, ensuring a superior consumer experience. This full-time position requires an individual adept in handling customer queries and enhancing satisfaction across various channels as we continue to expand our retail presence and service excellence.

Qualifications and Skills

• Proven customer service experience with a minimum of one year in a customer-facing role to handle inquiries efficiently.
• Exceptional communication skills to interact clearly and concisely with customers and stakeholders at all levels.
• Strong problem-solving abilities with a proactive approach to spotting potential issues and developing swift solutions.
• Proficiency in cash handling operations to ensure accurate transactions and maintain financial records.
• Knowledge and experience in backend operations for effective coordination of internal processes and order management.
• Customer Experience (Mandatory skill) is essential to actively enhance consumer interactions through feedback loops.
• Customer Support (Mandatory skill) demonstrating expertise in providing timely resolutions and seamless service delivery.
• BOH (Mandatory skill), or back of house skills, required for efficient operation and support staff coordination.

Roles and Responsibilities

• Provide excellent customer service by understanding customer requirements and offering appropriate solutions promptly.
• Engage with customers across channels to ensure a consistent and positive experience throughout their service journey.
• Assist in handling customer complaints and inquiries, ensuring all issues are resolved satisfactorily within company guidelines.
• Coordinate effectively with the back-end operations team to streamline processes and enhance customer satisfaction.
• Maintain accurate customer records using digital tools for efficient data management and future reference.
• Support the sales team by cross-checking product information and assisting during high demand periods as required.
• Perform cash handling tasks responsibly, safeguarding financial integrity and following company policies.
• Contribute to company growth by identifying potential service improvements and providing valuable customer insights.

Key Responsibilities:

• Call and assist customers who report issues with their vehicles (mechanical, electrical, or software-related).
• Provide accurate information and solutions regarding warranty coverage, claims, and service processes.
• Coordinate with service centers, mechanics, or technical teams to ensure timely resolution of customer problems.
• Raise and track warranty claims, ensuring all documentation is accurate and complete.
• Offer first-level technical troubleshooting guidance based on customer feedback.
• Follow up with customers until the issue is resolved and ensure high satisfaction.
• Maintain records of all interactions, complaints, issues, and solutions using CRM tools.
• Escalate complex cases to higher technical support or warranty teams when necessary.
• Stay updated with latest vehicle technologies, company policies, and warranty terms.

Eligibility Criteria:

• Education: Minimum Graduate (any stream); preference to candidates with automotive or technical background.
• Experience: 1–3 years in customer support, automotive services, or warranty handling is preferred.
• Language: Proficiency in Hindi and English; other regional languages are a plus.
• Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is an advantage.