326 Support Team Lead jobs in Hyderabad
Technical Product Support Lead
Hyderabad, Andhra Pradesh
Sureify
Posted 18 days ago
Job Viewed
Job Description
Description
As a Project Lead - Support Projects, you will play a crucial role in driving operational excellence within Sureify Support delivery function. You will lead and manage one or more ongoing projects or operational areas, ensuring smooth and efficient support delivery to Sureify customers. This role requires a strong blend of technical expertise, project management skills, and a customer-centric approach.
Responsibilities:
- Operational Leadership:
- Lead and manage key operational areas such as monitoring, including shift planning, performance measurement, and continuous improvement initiatives.
- Serve as the primary escalation point for critical support issues, working closely with the India team manager to resolve them effectively.
- Project Management:
- Utilize Agile methodologies (Scrum) and tools like Jira to effectively plan, execute, and track support projects.
- Manage project scope, timelines, and budgets, ensuring timely delivery of project objectives.
- Identify and mitigate project risks and issues proactively.
- Process Improvement:
- Continuously analyze and improve existing support processes and workflows to enhance efficiency and customer satisfaction.
- Develop and implement new policies and procedures to streamline operations.
- Advocate for and drive the adoption of new tools and technologies within the Support function.
- Team Collaboration:
- Foster strong collaboration and communication with cross-functional teams, including DevOps, Product Delivery, and Engineering.
- Build and maintain positive relationships with internal and external stakeholders.
- Knowledge Management:
- Develop and maintain comprehensive knowledge base articles and documentation.
- Lead and own the development and implementation of knowledge management processes within the team.
- Technical Expertise:
- Possess a strong understanding of software development principles, troubleshooting techniques, and common web/mobile technologies.
- Familiarity with SQL and scripting languages is a plus.
- Good to have experience in development knowledge of internal tools and utilities to improve support efficiency and effectiveness.
- Lead and support bug-fixing efforts within the development team.
- Coordinate and support production deployments.
Qualifications:
- 5+ years of experience in a software support role, with at least 2 years of experience in a lead or supervisory capacity.
- Proven experience in managing escalations and resolving complex support issues.
- Strong understanding of support case handling, Root Cause Analysis (RCA), and Service Level Agreements (SLAs).
- Experience with Agile methodologies (Scrum) and project management tools (Jira).
- PMP or Scrum Master certification is a significant advantage.
- Excellent written and verbal communication, interpersonal, and presentation skills.
- Experience with CRM tools (Salesforce, ServiceNow) and knowledge management systems.
- Bachelor's Degree in Computer Science, Engineering, Information Technology, or a related field.
Technical Skills (Nice to Have):
- Experience with PHP, Go, React, Android/iOS development.
- Knowledge of cloud platforms (AWS).
Benefits:
- Competitive Salary & Benefits Package
- Medical and Accidental Insurance
- Professional Development Opportunities
- Collaborative and Supportive Team Environment
- Opportunities to work with cutting-edge technologies
Sureify is an equal opportunity employer and enthusiastically encourages people from a
wide variety of backgrounds and experiences to apply.
This advertiser has chosen not to accept applicants from your region.
0
Technical Product Support Lead
Hyderabad, Andhra Pradesh
Sureify
Posted 4 days ago
Job Viewed
Job Description
Description
As a Project Lead - Support Projects, you will play a crucial role in driving operational excellence within Sureify Support delivery function. You will lead and manage one or more ongoing projects or operational areas, ensuring smooth and efficient support delivery to Sureify customers. This role requires a strong blend of technical expertise, project management skills, and a customer-centric approach.
Responsibilities:
- Operational Leadership:
- Lead and manage key operational areas such as monitoring, including shift planning, performance measurement, and continuous improvement initiatives.
- Serve as the primary escalation point for critical support issues, working closely with the India team manager to resolve them effectively.
- Project Management:
- Utilize Agile methodologies (Scrum) and tools like Jira to effectively plan, execute, and track support projects.
- Manage project scope, timelines, and budgets, ensuring timely delivery of project objectives.
- Identify and mitigate project risks and issues proactively.
- Process Improvement:
- Continuously analyze and improve existing support processes and workflows to enhance efficiency and customer satisfaction.
- Develop and implement new policies and procedures to streamline operations.
- Advocate for and drive the adoption of new tools and technologies within the Support function.
- Team Collaboration:
- Foster strong collaboration and communication with cross-functional teams, including DevOps, Product Delivery, and Engineering.
- Build and maintain positive relationships with internal and external stakeholders.
- Knowledge Management:
- Develop and maintain comprehensive knowledge base articles and documentation.
- Lead and own the development and implementation of knowledge management processes within the team.
- Technical Expertise:
- Possess a strong understanding of software development principles, troubleshooting techniques, and common web/mobile technologies.
- Familiarity with SQL and scripting languages is a plus.
- Good to have experience in development knowledge of internal tools and utilities to improve support efficiency and effectiveness.
- Lead and support bug-fixing efforts within the development team.
- Coordinate and support production deployments.
Qualifications:
- 5+ years of experience in a software support role, with at least 2 years of experience in a lead or supervisory capacity.
- Proven experience in managing escalations and resolving complex support issues.
- Strong understanding of support case handling, Root Cause Analysis (RCA), and Service Level Agreements (SLAs).
- Experience with Agile methodologies (Scrum) and project management tools (Jira).
- PMP or Scrum Master certification is a significant advantage.
- Excellent written and verbal communication, interpersonal, and presentation skills.
- Experience with CRM tools (Salesforce, ServiceNow) and knowledge management systems.
- Bachelor's Degree in Computer Science, Engineering, Information Technology, or a related field.
Technical Skills (Nice to Have):
- Experience with PHP, Go, React, Android/iOS development.
- Knowledge of cloud platforms (AWS).
Benefits:
- Competitive Salary & Benefits Package
- Medical and Accidental Insurance
- Professional Development Opportunities
- Collaborative and Supportive Team Environment
- Opportunities to work with cutting-edge technologies
Sureify is an equal opportunity employer and enthusiastically encourages people from a
wide variety of backgrounds and experiences to apply.
This advertiser has chosen not to accept applicants from your region.
1
Technical Product Support Lead
Hyderabad, Andhra Pradesh
Sureify
Posted today
Job Viewed
Job Description
Description
As a Project Lead - Support Projects, you will play a crucial role in driving operational excellence within Sureify Support delivery function. You will lead and manage one or more ongoing projects or operational areas, ensuring smooth and efficient support delivery to Sureify customers. This role requires a strong blend of technical expertise, project management skills, and a customer-centric approach.
Responsibilities:
- Operational Leadership:
- Lead and manage key operational areas such as monitoring, including shift planning, performance measurement, and continuous improvement initiatives.
- Serve as the primary escalation point for critical support issues, working closely with the India team manager to resolve them effectively.
- Project Management:
- Utilize Agile methodologies (Scrum) and tools like Jira to effectively plan, execute, and track support projects.
- Manage project scope, timelines, and budgets, ensuring timely delivery of project objectives.
- Identify and mitigate project risks and issues proactively.
- Process Improvement:
- Continuously analyze and improve existing support processes and workflows to enhance efficiency and customer satisfaction.
- Develop and implement new policies and procedures to streamline operations.
- Advocate for and drive the adoption of new tools and technologies within the Support function.
- Team Collaboration:
- Foster strong collaboration and communication with cross-functional teams, including DevOps, Product Delivery, and Engineering.
- Build and maintain positive relationships with internal and external stakeholders.
- Knowledge Management:
- Develop and maintain comprehensive knowledge base articles and documentation.
- Lead and own the development and implementation of knowledge management processes within the team.
- Technical Expertise:
- Possess a strong understanding of software development principles, troubleshooting techniques, and common web/mobile technologies.
- Familiarity with SQL and scripting languages is a plus.
- Good to have experience in development knowledge of internal tools and utilities to improve support efficiency and effectiveness.
- Lead and support bug-fixing efforts within the development team.
- Coordinate and support production deployments.
Qualifications:
- 5+ years of experience in a software support role, with at least 2 years of experience in a lead or supervisory capacity.
- Proven experience in managing escalations and resolving complex support issues.
- Strong understanding of support case handling, Root Cause Analysis (RCA), and Service Level Agreements (SLAs).
- Experience with Agile methodologies (Scrum) and project management tools (Jira).
- PMP or Scrum Master certification is a significant advantage.
- Excellent written and verbal communication, interpersonal, and presentation skills.
- Experience with CRM tools (Salesforce, ServiceNow) and knowledge management systems.
- Bachelor's Degree in Computer Science, Engineering, Information Technology, or a related field.
Technical Skills (Nice to Have):
- Experience with PHP, Go, React, Android/iOS development.
- Knowledge of cloud platforms (AWS).
Benefits:
- Competitive Salary & Benefits Package
- Medical and Accidental Insurance
- Professional Development Opportunities
- Collaborative and Supportive Team Environment
- Opportunities to work with cutting-edge technologies
Sureify is an equal opportunity employer and enthusiastically encourages people from a
wide variety of backgrounds and experiences to apply.
This advertiser has chosen not to accept applicants from your region.
2
Technical Product Support Lead
Hyderabad, Andhra Pradesh
Sureify
Posted 15 days ago
Job Viewed
Job Description
Description
As a Project Lead - Support Projects, you will play a crucial role in driving operational excellence within Sureify Support delivery function. You will lead and manage one or more ongoing projects or operational areas, ensuring smooth and efficient support delivery to Sureify customers. This role requires a strong blend of technical expertise, project management skills, and a customer-centric approach.
Responsibilities:
- Operational Leadership:
- Lead and manage key operational areas such as monitoring, including shift planning, performance measurement, and continuous improvement initiatives.
- Serve as the primary escalation point for critical support issues, working closely with the India team manager to resolve them effectively.
- Project Management:
- Utilize Agile methodologies (Scrum) and tools like Jira to effectively plan, execute, and track support projects.
- Manage project scope, timelines, and budgets, ensuring timely delivery of project objectives.
- Identify and mitigate project risks and issues proactively.
- Process Improvement:
- Continuously analyze and improve existing support processes and workflows to enhance efficiency and customer satisfaction.
- Develop and implement new policies and procedures to streamline operations.
- Advocate for and drive the adoption of new tools and technologies within the Support function.
- Team Collaboration:
- Foster strong collaboration and communication with cross-functional teams, including DevOps, Product Delivery, and Engineering.
- Build and maintain positive relationships with internal and external stakeholders.
- Knowledge Management:
- Develop and maintain comprehensive knowledge base articles and documentation.
- Lead and own the development and implementation of knowledge management processes within the team.
- Technical Expertise:
- Possess a strong understanding of software development principles, troubleshooting techniques, and common web/mobile technologies.
- Familiarity with SQL and scripting languages is a plus.
- Good to have experience in development knowledge of internal tools and utilities to improve support efficiency and effectiveness.
- Lead and support bug-fixing efforts within the development team.
- Coordinate and support production deployments.
Qualifications:
- 5+ years of experience in a software support role, with at least 2 years of experience in a lead or supervisory capacity.
- Proven experience in managing escalations and resolving complex support issues.
- Strong understanding of support case handling, Root Cause Analysis (RCA), and Service Level Agreements (SLAs).
- Experience with Agile methodologies (Scrum) and project management tools (Jira).
- PMP or Scrum Master certification is a significant advantage.
- Excellent written and verbal communication, interpersonal, and presentation skills.
- Experience with CRM tools (Salesforce, ServiceNow) and knowledge management systems.
- Bachelor's Degree in Computer Science, Engineering, Information Technology, or a related field.
Technical Skills (Nice to Have):
- Experience with PHP, Go, React, Android/iOS development.
- Knowledge of cloud platforms (AWS).
Benefits:
- Competitive Salary & Benefits Package
- Medical and Accidental Insurance
- Professional Development Opportunities
- Collaborative and Supportive Team Environment
- Opportunities to work with cutting-edge technologies
Sureify is an equal opportunity employer and enthusiastically encourages people from a
wide variety of backgrounds and experiences to apply.
This advertiser has chosen not to accept applicants from your region.
3
Technical Product Support Lead
Hyderabad, Andhra Pradesh
Sureify
Posted today
Job Viewed
Job Description
Description
As a Project Lead - Support Projects, you will play a crucial role in driving operational excellence within Sureify Support delivery function. You will lead and manage one or more ongoing projects or operational areas, ensuring smooth and efficient support delivery to Sureify customers. This role requires a strong blend of technical expertise, project management skills, and a customer-centric approach.
Responsibilities:
- Operational Leadership:
- Lead and manage key operational areas such as monitoring, including shift planning, performance measurement, and continuous improvement initiatives.
- Serve as the primary escalation point for critical support issues, working closely with the India team manager to resolve them effectively.
- Project Management:
- Utilize Agile methodologies (Scrum) and tools like Jira to effectively plan, execute, and track support projects.
- Manage project scope, timelines, and budgets, ensuring timely delivery of project objectives.
- Identify and mitigate project risks and issues proactively.
- Process Improvement:
- Continuously analyze and improve existing support processes and workflows to enhance efficiency and customer satisfaction.
- Develop and implement new policies and procedures to streamline operations.
- Advocate for and drive the adoption of new tools and technologies within the Support function.
- Team Collaboration:
- Foster strong collaboration and communication with cross-functional teams, including DevOps, Product Delivery, and Engineering.
- Build and maintain positive relationships with internal and external stakeholders.
- Knowledge Management:
- Develop and maintain comprehensive knowledge base articles and documentation.
- Lead and own the development and implementation of knowledge management processes within the team.
- Technical Expertise:
- Possess a strong understanding of software development principles, troubleshooting techniques, and common web/mobile technologies.
- Familiarity with SQL and scripting languages is a plus.
- Good to have experience in development knowledge of internal tools and utilities to improve support efficiency and effectiveness.
- Lead and support bug-fixing efforts within the development team.
- Coordinate and support production deployments.
Qualifications:
- 5+ years of experience in a software support role, with at least 2 years of experience in a lead or supervisory capacity.
- Proven experience in managing escalations and resolving complex support issues.
- Strong understanding of support case handling, Root Cause Analysis (RCA), and Service Level Agreements (SLAs).
- Experience with Agile methodologies (Scrum) and project management tools (Jira).
- PMP or Scrum Master certification is a significant advantage.
- Excellent written and verbal communication, interpersonal, and presentation skills.
- Experience with CRM tools (Salesforce, ServiceNow) and knowledge management systems.
- Bachelor's Degree in Computer Science, Engineering, Information Technology, or a related field.
Technical Skills (Nice to Have):
- Experience with PHP, Go, React, Android/iOS development.
- Knowledge of cloud platforms (AWS).
Benefits:
- Competitive Salary & Benefits Package
- Medical and Accidental Insurance
- Professional Development Opportunities
- Collaborative and Supportive Team Environment
- Opportunities to work with cutting-edge technologies
Sureify is an equal opportunity employer and enthusiastically encourages people from a
wide variety of backgrounds and experiences to apply.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Lead Analyst - HIH - Evernorth
Hyderabad, Andhra Pradesh
The Cigna Group
Posted 15 days ago
Job Viewed
Job Description
**Technical Support Lead** **Analyst-Collaboration** **Services Operations**
The Technical Support Advisor role for the Collaboration Services Operations team will be responsible for day-to-day operational support incidents and requests related to the following enterprise information technologies: Collaboration, Faxing, Messaging, and Mobile Devices services. The person in this role will work closely with our engineering counterparts to maintain and support the infrastructure needed to keep our Collaboration Services highly available and secure for our internal and external Cigna colleagues. To ensure the success of the entire team, the Technical Support Advisor will need to assist with developing strategies related to endpoint management and collaborate with teams across the organization to resolve technology issues and assist with enterprise projects.
**Job Overview:**
+ Provide administration and support of the Microsoft Exchange On-premises and Online infrastructures; Endpoint Mobility Management (EMM) systems; and Webex environments.
+ Assist with the root cause analyses of managed incidents in the production environments.
+ Open and review support cases with vendors to resolve minor and major product related issues.
+ Document production support issues/procedures/tasks.
+ Provide patching, maintenance, and support of new and existing Collaboration products and services.
+ Renew security certificates for our supported applications via Venafi Certificate Management
+ Proactively monitor and manage our supported products and technologies to ensure availability, security, and agility for the Enterprise
+ Participate in 24/7 on-call support rotation, including weekends and holidays with the expectation of responding to all applicable EOCC managed incidents related to the Collaboration Services within SLA
+ Assist with the development of automated processes for repeatable work completed by the team.
+ Provide knowledge transfers to the service desk teams for common technical issues.
**Education:**
**Qualifications:**
· At least 3 years of IT engineering/support experience
· Experience with Exchange Online, Azure AD, and Office 365
· Experience using ServiceNow.
· Experience with technical writing and developing support documentation.
**Responsibilities:**
· Ability to establish strong internal and colleague-driven relationships and work seamlessly within a collaborative environment.
· Strong communication skills
**Experience:**
· High school diploma or equivalent
· Overall, 5-8 years of experience required
**Skills:**
· Microsoft certifications are preferred.
· Prior Exchange mailbox migration experience preferred.
· Experience with PowerShell scripting is a plus
**Equal Opportunity Statement:**
_Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations._
**About Evernorth Health Services**
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
The Technical Support Advisor role for the Collaboration Services Operations team will be responsible for day-to-day operational support incidents and requests related to the following enterprise information technologies: Collaboration, Faxing, Messaging, and Mobile Devices services. The person in this role will work closely with our engineering counterparts to maintain and support the infrastructure needed to keep our Collaboration Services highly available and secure for our internal and external Cigna colleagues. To ensure the success of the entire team, the Technical Support Advisor will need to assist with developing strategies related to endpoint management and collaborate with teams across the organization to resolve technology issues and assist with enterprise projects.
**Job Overview:**
+ Provide administration and support of the Microsoft Exchange On-premises and Online infrastructures; Endpoint Mobility Management (EMM) systems; and Webex environments.
+ Assist with the root cause analyses of managed incidents in the production environments.
+ Open and review support cases with vendors to resolve minor and major product related issues.
+ Document production support issues/procedures/tasks.
+ Provide patching, maintenance, and support of new and existing Collaboration products and services.
+ Renew security certificates for our supported applications via Venafi Certificate Management
+ Proactively monitor and manage our supported products and technologies to ensure availability, security, and agility for the Enterprise
+ Participate in 24/7 on-call support rotation, including weekends and holidays with the expectation of responding to all applicable EOCC managed incidents related to the Collaboration Services within SLA
+ Assist with the development of automated processes for repeatable work completed by the team.
+ Provide knowledge transfers to the service desk teams for common technical issues.
**Education:**
**Qualifications:**
· At least 3 years of IT engineering/support experience
· Experience with Exchange Online, Azure AD, and Office 365
· Experience using ServiceNow.
· Experience with technical writing and developing support documentation.
**Responsibilities:**
· Ability to establish strong internal and colleague-driven relationships and work seamlessly within a collaborative environment.
· Strong communication skills
**Experience:**
· High school diploma or equivalent
· Overall, 5-8 years of experience required
**Skills:**
· Microsoft certifications are preferred.
· Prior Exchange mailbox migration experience preferred.
· Experience with PowerShell scripting is a plus
**Equal Opportunity Statement:**
_Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations._
**About Evernorth Health Services**
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Lead Analyst - HIH - Evernorth
Hyderabad, Andhra Pradesh
The Cigna Group
Posted 16 days ago
Job Viewed
Job Description
**Job Title**
**Position Overview**
**Technical Support Lead Analyst-Collaboration Services Operations**
The Technical Support Advisor role for the Collaboration Services Operations team will be responsible for day-to-day operational support incidents and requests related to the following enterprise information technologies: Collaboration, Faxing, Messaging, and Mobile Devices services. The person in this role will work closely with our engineering counterparts to maintain and support the infrastructure needed to keep our Collaboration Services highly available and secure for our internal and external Cigna colleagues. To ensure the success of the entire team, the Technical Support Advisor will need to assist with developing strategies related to endpoint management and collaborate with teams across the organization to resolve technology issues and assist with enterprise projects.
**Job Overview:**
+ Provide administration and support of the Microsoft Exchange On-premises and Online infrastructures; Endpoint Mobility Management (EMM) systems; and Webex environments.
+ Assist with the root cause analyses of managed incidents in the production environments.
+ Open and review support cases with vendors to resolve minor and major product related issues.
+ Document production support issues/procedures/tasks.
+ Provide patching, maintenance, and support of new and existing Collaboration products and services.
+ Renew security certificates for our supported applications via Venafi Certificate Management
+ Proactively monitor and manage our supported products and technologies to ensure availability, security, and agility for the Enterprise
+ Participate in 24/7 on-call support rotation, including weekends and holidays with the expectation of responding to all applicable EOCC managed incidents related to the Collaboration Services within SLA
+ Assist with the development of automated processes for repeatable work completed by the team.
+ Provide knowledge transfers to the service desk teams for common technical issues.
**Education:**
**Qualifications:**
+ At least 3 years of IT engineering/support experience
+ Experience with Exchange Online, Azure AD, and Office 365
+ Experience using ServiceNow.
+ Experience with technical writing and developing support documentation.
**Responsibilities:**
+ Ability to establish strong internal and colleague-driven relationships and work seamlessly within a collaborative environment.
+ Strong communication skills
**Experience:**
+ High school diploma or equivalent
+ Overall, 5-8 years of experience required
**Skills:**
+ Microsoft certifications are preferred.
+ Prior Exchange mailbox migration experience preferred.
+ Experience with PowerShell scripting is a plus
**Equal Opportunity Statement:**
_Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations._
**About Evernorth Health Services**
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
**Position Overview**
**Technical Support Lead Analyst-Collaboration Services Operations**
The Technical Support Advisor role for the Collaboration Services Operations team will be responsible for day-to-day operational support incidents and requests related to the following enterprise information technologies: Collaboration, Faxing, Messaging, and Mobile Devices services. The person in this role will work closely with our engineering counterparts to maintain and support the infrastructure needed to keep our Collaboration Services highly available and secure for our internal and external Cigna colleagues. To ensure the success of the entire team, the Technical Support Advisor will need to assist with developing strategies related to endpoint management and collaborate with teams across the organization to resolve technology issues and assist with enterprise projects.
**Job Overview:**
+ Provide administration and support of the Microsoft Exchange On-premises and Online infrastructures; Endpoint Mobility Management (EMM) systems; and Webex environments.
+ Assist with the root cause analyses of managed incidents in the production environments.
+ Open and review support cases with vendors to resolve minor and major product related issues.
+ Document production support issues/procedures/tasks.
+ Provide patching, maintenance, and support of new and existing Collaboration products and services.
+ Renew security certificates for our supported applications via Venafi Certificate Management
+ Proactively monitor and manage our supported products and technologies to ensure availability, security, and agility for the Enterprise
+ Participate in 24/7 on-call support rotation, including weekends and holidays with the expectation of responding to all applicable EOCC managed incidents related to the Collaboration Services within SLA
+ Assist with the development of automated processes for repeatable work completed by the team.
+ Provide knowledge transfers to the service desk teams for common technical issues.
**Education:**
**Qualifications:**
+ At least 3 years of IT engineering/support experience
+ Experience with Exchange Online, Azure AD, and Office 365
+ Experience using ServiceNow.
+ Experience with technical writing and developing support documentation.
**Responsibilities:**
+ Ability to establish strong internal and colleague-driven relationships and work seamlessly within a collaborative environment.
+ Strong communication skills
**Experience:**
+ High school diploma or equivalent
+ Overall, 5-8 years of experience required
**Skills:**
+ Microsoft certifications are preferred.
+ Prior Exchange mailbox migration experience preferred.
+ Experience with PowerShell scripting is a plus
**Equal Opportunity Statement:**
_Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations._
**About Evernorth Health Services**
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Technical Support Lead, SaaS Platform
500001 Shaikpet, Andhra Pradesh
₹750000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking a skilled and proactive Remote Technical Support Lead to guide their customer support operations. This fully remote position is crucial for ensuring exceptional technical assistance to their global client base. You will be responsible for leading a team of technical support specialists, providing mentorship, training, and performance management. Developing and refining support processes, knowledge base articles, and troubleshooting guides to enhance customer self-service and first-contact resolution rates will be a key focus. You will handle escalated customer issues, collaborating with engineering and product teams to identify root causes and implement solutions. Monitoring support ticket queues, ensuring timely responses, and maintaining high customer satisfaction scores are paramount. You will also analyze support data to identify trends, recurring issues, and areas for product improvement, providing valuable feedback to internal stakeholders. The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 5 years of experience in technical support, including at least 2 years in a team lead or supervisory role. Proven experience supporting SaaS applications and familiarity with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) are essential. Strong technical troubleshooting skills, including an understanding of software development lifecycle, networking concepts, and cloud infrastructure, are required. Excellent communication, interpersonal, and problem-solving skills are crucial for managing both a team and complex customer issues. The ability to effectively manage time, prioritize tasks, and work autonomously in a remote environment is a must. This is an excellent opportunity to lead and shape the technical support experience for a dynamic tech company.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Lead
500081 Shaikpet, Andhra Pradesh
₹40000 month
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Hyderabad, Telangana, IN
Our client is seeking an experienced and motivated Customer Support Lead to manage and mentor their remote customer service team. This is a fully remote position, ideal for individuals passionate about delivering exceptional customer experiences and leading a high-performing support function. You will be responsible for overseeing daily operations, ensuring customer inquiries are handled efficiently and effectively, training new team members, and implementing strategies to improve customer satisfaction and loyalty.
Key Responsibilities:
Qualifications:
Our client is seeking an experienced and motivated Customer Support Lead to manage and mentor their remote customer service team. This is a fully remote position, ideal for individuals passionate about delivering exceptional customer experiences and leading a high-performing support function. You will be responsible for overseeing daily operations, ensuring customer inquiries are handled efficiently and effectively, training new team members, and implementing strategies to improve customer satisfaction and loyalty.
Key Responsibilities:
- Lead, coach, and mentor a team of remote customer support representatives.
- Oversee daily customer support operations, ensuring timely and accurate responses to inquiries via phone, email, and chat.
- Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
- Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
- Identify training needs for the support team and develop and deliver relevant training programs.
- Handle escalated customer issues and complaints, providing effective solutions.
- Collaborate with other departments (e.g., product, sales) to resolve customer issues and improve the overall customer experience.
- Analyze customer feedback and support data to identify trends and recommend improvements.
- Contribute to the development of self-service resources, such as FAQs and knowledge base articles.
- Ensure adherence to service level agreements (SLAs).
- Foster a positive and supportive team environment that encourages high performance.
- Stay updated on product knowledge and industry best practices in customer service.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service or customer support roles, with at least 1-2 years in a team lead or supervisory capacity.
- Proven experience managing and leading remote teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in CRM software and customer support ticketing systems.
- Ability to train and motivate team members effectively.
- Excellent organizational and time management skills.
- Ability to work independently and manage priorities in a remote setting.
- Demonstrated ability to handle challenging customer interactions with professionalism.
This advertiser has chosen not to accept applicants from your region.
8