50 Support Worker Eastern Suburbs jobs in India

Support Worker - Eastern Suburbs

Prayagraj, Uttar Pradesh Australian Foundation for Disability

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Support Worker - Eastern Suburbs

Why join AFFORD?

  • We offer many benefits including flexible working options, a fantastic Employee Reward & Recognition programs, and a fitness passport.
  • You can salary package up to $15,900 pa of your pre-tax salary for everyday expenses and up to $2,650 pa for entertainment expenses, meaning you take home more pay! 
  • We believe that support and care is a lifelong commitment. Be part of a team focused on amplifying our positive impact with one clear goal: enhancing the lives of the people we support.
  • Work alongside people who genuinely care about you and what you achieve. We are focused on growing and investing in our teams, supporting them to be the best they can be. 
  • We value diversity, inclusion and belonging. We strive to create a work environment where all employees can contribute and are valued.
  • Afford is committed to deepening our relationships with Aboriginal and Torres Strait Islander people.  We have a Reflect RAP to guide our efforts to build strong relationships and enhance respect between Aboriginal and Torres Strait Islander peoples and other communities.
  • Our co-designed values unite us and set the tone of our working environment: Kind, Clear, Team, Explore.

About the role:

This role is focused on delivering high-quality, safe, and person-centred 1:1 support to people living with a disability. Support Workers play a key role in helping clients achieve their personal goals by promoting independence, choice, and control. In our Community Programs, this includes transporting clients using your own vehicle to support their participation in everyday activities and community engagement.

 You will be responsible for:

  • Providing tailored support based on individual My Support Plans
  • Assisting with goal-setting and implementation of support strategies
  • Delivering care aligned with Behaviour Support Plans and NDIS Practice Standards
  • Supporting clients with high-intensity needs, including subcutaneous injections (insulin) where authorised
  • Completing accurate, timely documentation and case notes
  • Champion choice, dignity, and cultural respect in all client interactions
  • Ensuring compliance with Afford policies, safety standards, and legislative requirements
  • Reporting incidents and manage risks responsibly
  • Upholding Afford’s values and contributing to a culture of inclusion and empowerment

About you:

In addition to your passion for supporting clients in the community, we see you as having:

  • Certificate III or above in Disability, Aged are or Community Services (or currently studying)
  • Valid First Aid Certificate
  • Competence in high-intensity supports (training provided by Afford)
  • Current Australian Drivers Licence
  • Use of own vehicle to provide client transport for community – based duties
  • Strong communication and interpersonal skills
  • Confidence using Microsoft Office and Client Information Systems
  • All mandatory checks and screenings as per Worker Screening Policy
  • Ability to prioritise tasks, think critically and work flexibly
  • Ability to complete Pre-Employment Medical/Functional Assessment (paid by Afford)
  • COVID vaccination certificate or a medical exemption

About the Australian Foundation for Disability (Afford)

Our Purpose is to create an inclusive world where human rights are released. A world where people of all abilities come together to share in life’s adventure.

We are dedicated to safeguarding and enhancing the well-being and safety of our clients, their families, and carers.

At Afford we say ‘you can connect today, and we can explore tomorrow together’ – because we are proud to put our consumers at the heart of our work and create environments where independence flourishes, skills are nurtured, and barriers are overcome.

Join us in making our vision a reality.

Apply | Back

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Support Worker - Eastern Suburbs

Prayagraj, Uttar Pradesh Australian Foundation for Disability

Posted today

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Job Description

Support Worker - Eastern Suburbs

Why join AFFORD?

  • We offer many benefits including flexible working options, a fantastic Employee Reward & Recognition programs, and a fitness passport.
  • You can salary package up to $15,900 pa of your pre-tax salary for everyday expenses and up to $2,650 pa for entertainment expenses, meaning you take home more pay! 
  • We believe that support and care is a lifelong commitment. Be part of a team focused on amplifying our positive impact with one clear goal: enhancing the lives of the people we support.
  • Work alongside people who genuinely care about you and what you achieve. We are focused on growing and investing in our teams, supporting them to be the best they can be. 
  • We value diversity, inclusion and belonging. We strive to create a work environment where all employees can contribute and are valued.
  • Afford is committed to deepening our relationships with Aboriginal and Torres Strait Islander people.  We have a Reflect RAP to guide our efforts to build strong relationships and enhance respect between Aboriginal and Torres Strait Islander peoples and other communities.
  • Our co-designed values unite us and set the tone of our working environment: Kind, Clear, Team, Explore.

About the role:

This role is focused on delivering high-quality, safe, and person-centred 1:1 support to people living with a disability. Support Workers play a key role in helping clients achieve their personal goals by promoting independence, choice, and control. In our Community Programs, this includes transporting clients using your own vehicle to support their participation in everyday activities and community engagement.

 You will be responsible for:

  • Providing tailored support based on individual My Support Plans
  • Assisting with goal-setting and implementation of support strategies
  • Delivering care aligned with Behaviour Support Plans and NDIS Practice Standards
  • Supporting clients with high-intensity needs, including subcutaneous injections (insulin) where authorised
  • Completing accurate, timely documentation and case notes
  • Champion choice, dignity, and cultural respect in all client interactions
  • Ensuring compliance with Afford policies, safety standards, and legislative requirements
  • Reporting incidents and manage risks responsibly
  • Upholding Afford’s values and contributing to a culture of inclusion and empowerment

About you:

In addition to your passion for supporting clients in the community, we see you as having:

  • Certificate III or above in Disability, Aged are or Community Services (or currently studying)
  • Valid First Aid Certificate
  • Competence in high-intensity supports (training provided by Afford)
  • Current Australian Drivers Licence
  • Use of own vehicle to provide client transport for community – based duties
  • Strong communication and interpersonal skills
  • Confidence using Microsoft Office and Client Information Systems
  • All mandatory checks and screenings as per Worker Screening Policy
  • Ability to prioritise tasks, think critically and work flexibly
  • Ability to complete Pre-Employment Medical/Functional Assessment (paid by Afford)
  • COVID vaccination certificate or a medical exemption

About the Australian Foundation for Disability (Afford)

Our Purpose is to create an inclusive world where human rights are released. A world where people of all abilities come together to share in life’s adventure.

We are dedicated to safeguarding and enhancing the well-being and safety of our clients, their families, and carers.

At Afford we say ‘you can connect today, and we can explore tomorrow together’ – because we are proud to put our consumers at the heart of our work and create environments where independence flourishes, skills are nurtured, and barriers are overcome.

Join us in making our vision a reality.

Apply | Back

This advertiser has chosen not to accept applicants from your region.

Community Support Worker

Prayagraj, Uttar Pradesh Sunnyfield

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Support Workers Wanted – Community Access & HubPrograms

Love making a difference? Come join the Sunnyfield crew!

Who We Are

At Sunnyfield, we’re all about people—our clients, their families, and of course, our amazing team! We support people with disability to live life their way, full of choice, opportunity, and independence. With exciting growth happening across NSW, there’s never been a better time to jump on board.

What’s the Job?
We’re on the lookout for passionate, fun, and caring Support Workers to join our teams across both Community Access (1:1 support out and about) and Community Hubs (group-based programs full of creativity and connection). No two days are the same—and that’s the beauty of it!

Locations we're hiring in:
Bexley
Dulwich Hill
Inner West
Eastern Suburbs
Sutherland Shire
Whether it’s helping someone try something new, get involved in the community, or build daily living skills—you’ll be right there making it happen.

What You’ll Be Doing:
Supporting people to achieve their goals
Heading out into the community for fun and meaningful activities
Building great relationships and creating positive experiences
Helping with personal care and day-to-day needs
Keeping simple records to track progress and celebrate wins

You’ll Love This Role If You:

Have experience in the disability sector (bonus points if you’ve supported high-needs clients)
Are confident helping with personal care and happy to roll up your sleeves
Have a big heart, a good sense of humour, and a can-do attitude
Enjoy working with a team that lifts each other up

Why Sunnyfield?
We’re a purpose-driven organisation with real heart
Salary packaging = more money in your pocket
 Paid training & real opportunities to grow
Flexible hours to suit your lifestyle
Supportive team environment


Sound Good? Let’s Chat!

If you’re ready to bring your energy, compassion and creativity to a role that actually matters—apply now with your resume, Most of our roles are permanent part-time, but if you're after casual work, we’ve got that too!
Just make sure to let us know your preferred role type and location when applying.
You’ll need to be fully COVID-19 vaccinated and able to pass relevant checks (NDIS Worker Screening, National Criminal History, etc.).

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Community Support Worker – AOD

Prayagraj, Uttar Pradesh Wurli-Wurlinjang Health Service

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Job Description

Wurli-Wurlinjang Health Service (WWHS) is an Aboriginal Community Controlled Organisation that prides itself on delivering a range of health services to the community in a style and manner that makes clients feel welcome and comfortable. WWHS operates a range of clinics and provides a range of primary health care and other services which include our Main Clinic (acute and general care), Gudbinji Chronic Disease Clinic, Binjari Health Centre, Women and Children’s Health and Men’s Health. We also deliver Community Service programs which aim to achieve better outcomes in early intervention, treatment and management through an integrated approach in a primary health care setting like our Alcohol and Other Drugs Program, Social and Emotional Wellbeing program, Katherine Individual Support Program and our Strong Indigenous Families program.

The Alcohol and Other Drugs (AOD) Management program is funded to deliver alcohol and other drugs services targeting Aboriginal and Torres Strait Islander people residing in the Katherine region and their families. The service is required to promote individual and community wellbeing and reduce substance abuse through the provision of holistic, culturally appropriate alcohol and other drug harm minimisation, education, treatment, rehabilitation and after care services.

The Community Support provides for the integration of cultural authority and culturally safe practices in assisting the program team deliver services to the community, by assisting to establish and maintain positive relationships with individuals, families and communities. The role is required to maintain a link between Wurli and their clients who are utilising our services and act as role model for Aboriginal and Torres Strait Islander people by modelling appropriate healthy lifestyle behaviours within a harm minimisation and reduction framework.

Ideally we are seeking candidates with the following

  • Cert II in Community Services
  • Driver’s Licence
  • Working with children’s clearance (Ochre Card)
  • National Police Certificate
  • COVID 19 vaccination certificate

For more information regarding the position specifics please review the (Position-Profile-_Community-Support-Worker-AOD))

If you have any queries regarding this position please contact a member of the Human Resource team on *** or email ***

Aboriginal and/or Torres Strait Islander persons are encouraged to apply

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Community Support Worker - 6 - 10am

Prayagraj, Uttar Pradesh Sunnyfield

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Make a Difference in Just 4 Hours: Support Worker Opportunity 6 am – 10am 
Location: Northern Beaches 

At Sunnyfield, we’re passionate about enriching the lives of people with disability, empowering them with choice and control. With a strong heritage of trust and community spirit, we’re expanding our services across New South Wales—and we want you to join us! 

Why Choose a 6–10 AM Shift?

Perfect for Your Schedule: Whether you're balancing studies, family, or a day job, our short morning shifts fit seamlessly into your lifestyle. 
Earn While Making a Difference: Help clients achieve their goals and live independently—all while building your career. 
A Role with Purpose: Finish your day knowing you’ve contributed to empowering others. 

About the Role 

As a Support Worker in our shared living team, you’ll provide essential support to clients, helping them live meaningful and independent lives. Working around the Northern Beaches, you’ll assist with morning routines and community engagement. 

Your Key Responsibilities: 

Support clients with activities like meal prep, household tasks, and personal care. 
Help clients stay active and engaged in their community. 
Work within behaviour support plans to provide compassionate care. 
What You Bring: 
Experience in the disability sector. 
A genuine passion for helping others, with qualities like resilience, empathy, and positivity. 
Ability to assist with personal care and other daily needs. 
A valid NSW driver’s license and vehicle. 

Why Join Sunnyfield? 
At Sunnyfield, we value our people as much as we value our clients. As part of our team, you’ll enjoy: 
Salary packaging benefits of up to $15,900 to maximize your take-home pay. 
Career growth opportunities and paid training to support your professional development. 
A supportive and inclusive team culture. 
Employee Assistance Program (EAP) for personal and professional wellbeing. 
Access to discounted health insurance and regular wellbeing events and fitness Passport

What’s Next? 
If you’re ready to enrich lives, gain valuable experience, and work in a flexible, rewarding role, we’d love to hear from you! 
Apply now to join the Sunnyfield family. 
Successful candidates will need a current NSW driver’s license, be fully vaccinated against Covid-19, and clear relevant probity checks, including First Aid certification, National Criminal History Record Check, NDIS Worker Screening, and WWCC. 


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Support Worker - Community

Prayagraj, Uttar Pradesh Rocky Bay

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Unlock Your Potential - Join the Rocky Bay Support Worker Team!

Are you a compassionate individual with a genuine desire to make a difference in the lives of others? Rocky Bay are looking for dedicated and caring Support Workers to join our dynamic Community team in Perth, both North and South of the river!
 
About the role: 

  • Salary: $29.19 - $6.55 per hour + Salary Packaging & Leave Loading
  • Permanent Part Time rosters:
    • Availability required between 6am-9pm (varied)
    • 20-60 hours per fortnight (+ occasional weekends)
  • Locations: Ascot, Cockburn, Duncraig, Gosnells, Joondalup, Nollamara & the Peel Region

As a Community Support Worker, you'll have the opportunity to empower individuals with disabilities and their families by providing exceptional support and care. Your role will be multifaceted, ranging from assisting with daily living activities to facilitating community access and promoting independence.
 
Key Responsibilities:

  • Provide personalised support and assistance with daily living tasks such as personal care, meal preparation, medication assistance and household tasks
  • Facilitate community access and participation by accompanying customers to appointments, social events and recreational activities
  • Foster independence by encouraging and supporting customers in developing life skills, decision-making abilities and achieving personal goals
  • Maintain accurate and detailed records, ensuring open communication with families and other support team members
  • Promote a safe and respectful environment for customers adhering to Rocky Bay's policies and procedures

Rocky Bay is looking for individuals who: 

  • Have a genuine passion for making a positive impact to our customers 
  • Excellent interpersonal skills and commitment to empowering our customers
  • Have the ability to adapt to diverse situations and changing needs and circumstances of the individual and communities they support
  • Have a willingness to learn and grow within the organisation

Benefits we can offer you:

  • Wide range of employee benefits including HBF Health discounts, 35% discount with Alinta Gas, JBHIFI discounts and Commonwealth Bank product discounts to name a few!
  • Increase your take home pay with salary packaging options to receive savings up to a maximum of $18 550 per annum
  • A refer a friend program worth 2000!
  • Fleet vehicles for work related travel and free parking
  • Purchased Leave Program and 6 weeks Paid Parental Leave Schemes 
  • Employee Assistance Program with available services that assist with financial planning, Fitstop gym corporate membership, counselling sessions & health/wellbeing packs to name a few!

 
Join our dedicated team and be part of a leading disability provider organisation that values and supports its employees. At Rocky Bay you'll have access to ongoing training, professional development opportunities and a supportive work environment that fosters personal and professional growth. Click "Apply" now and we look forward to welcoming you! 

We have some strict compliance requirements which will be required if your application is progressed
 
You can search us on all social media platforms by searching #therockybayway

For further information about career advancement and opportunities at Rocky Bay, please click on the below link:

At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at  We're here to help!   

At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, making us who we are. We’re building a culture where uniqueness is valued- whether race, gender, disability, age, religion or LGBTQIA+ identity. We are committed to building an inclusive team, making us the best we can be. We encourage you to apply. Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatji nations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past present and emerging.

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Social Care Worker

Mumbai, Maharashtra Montfort Care Early Intervention Centre

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The individual will assume the role of Social Worker. Reaching out to the community for organising awareness camps. Supporting the Program Supervisor in daily operational tasks, encompassing responsibilities such as planning, networking, and outreach coordination, among others.

**Salary**: ₹23,000.00 - ₹26,500.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91
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Social Care Worker

Mumbai, Maharashtra Montfort Care Early Intervention Centre

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Job Description

**Job Description | Social Worker | Montfort Care**

**Job Title: Social Worker**

**Location: Dadar, Mumbai**

**Reports To: Program Coordinator Responsible for: Social Work**

**Job Summary**

The said person will be responsible for assisting Program supervisor in day to day operations which includes personnel management, networking, outreach management etc.

**Required Knowledge and Experience**

**Minimum Qualifications**:

- Masters in any discipline
- Bachelors with experience
- Ability to conduct operations and people
- Proficient in making reports
- Proficient in Verbal Communication (English, Hindi and Marathi)
- Proficient with basic computer skills - Microsoft Office (Word and Excel)

**Preferred Qualifications**:

- Bachelors in Social Work (BSW)

**Skills**:

- Organizational skills
- Communication Skills
- Interpersonal skills
- Negotiation and Persuasion skills

**Salary**: ₹22,000.00 - ₹26,500.00 per month

Schedule:

- Day shift

Work Location: In person
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Lead Support Worker - Community - Rockingham & Mandurah

Prayagraj, Uttar Pradesh Rocky Bay

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Elevate Lives, Empower Individuals - Lead Support Worker Opportunity!

Rocky Bay is seeking a passionate, experienced and dedicated Lead Support Worker to join our dynamic Community team in the Rockingham and Mandurah areas.
 
About the role: 

  • Permanent Part time 70 hour fortnightly roster
  • $36.76 - $8.15 per hour + Salary Packaging Options ( 18,550) and Leave Loading (17.5%) payable on annual leave
  • Location - Rockingham & Mandurah (travel required)

 
This permanent part-time position offers an exceptional opportunity to make an impact on the lives of individuals with disabilities with a leading disability provider. As a Lead Support Worker, you will play a pivotal role in empowering and supporting individuals with disabilities to live their lives to the fullest. 
 
Key Responsibilities

  • Facilitate community access and participation by accompanying customers to appointments, social events and recreational activities
  • Foster independence by encouraging and supporting customers in developing life skills, decision-making abilities and achieving personal goals
  • Maintain accurate and detailed records, ensuring open communication with families and other team members
  • Fostering a safe, inclusive, and nurturing environment that promotes dignity, respect, and choice
  • Collaborating with multidisciplinary teams, families, and caregivers to ensure seamless service delivery
  • Demonstrating strong leadership skills and mentoring to staff to maintain the highest standards of care

Rocky Bay is looking for individuals who have: 

  • A positive attitude and genuine passion for making a positive impact to our customers
  • A minimum of two years experience in the disability industry
  • Certificate III in Disability (preferred but not essential)
  • Effective mentoring/coaching skills 
  • Effective problem solving skills and interpersonal skills
  • Able to work in a team and autonomously
  • Effective time management skills and the ability to use initiative 

Benefits we can offer you:

  • Wide range of employee benefits including HBF Health discounts, UltraTune, 35% discount with Alinta Gas, JBHIFI discounts and Commonwealth Bank product discounts to name a few!
  • Increase your take home pay with salary packaging options to receive savings up to a maximum of $18,55 per annum
  • A refer a friend program worth 2000!
  • Fleet vehicles for work related travel and free parking
  • Purchased Leave Program and 6 weeks Paid Parental Leave Schemes 
  • Employee Assistance Program with available services that assist with financial planning, Fitstop gym corporate membership, counselling sessions & health/wellbeing packs to name a few!

Join our dedicated team and be part of a leading disability provider organisation that values and supports its employees. At Rocky Bay you'll have access to ongoing training, professional development opportunities and a supportive work environment that fosters personal and professional growth. Click "Apply" now and we look forward to welcoming you! 

We have some strict compliance requirements which will be required if your application is progressed
 
You can search us on all social media platforms by searching #therockybayway

For further information about career advancement and opportunities at Rocky Bay, please click on the below link:

At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at  We're here to help!   

At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, making us who we are. We’re building a culture where uniqueness is valued- whether race, gender, disability, age, religion or LGBTQIA+ identity. We are committed to building an inclusive team, making us the best we can be. We encourage you to apply. Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatji nations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past present and emerging.

This advertiser has chosen not to accept applicants from your region.

Community Engagement Support Officer / Sexual Health Educator

Prayagraj, Uttar Pradesh Wurli-Wurlinjang Health Service

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Job Description

Wurli-Wurlinjang Health Service (WWHS) is an Aboriginal Community Controlled Organisation that prides itself on delivering a range of health services to the community in a style and manner that makes clients feel welcome and comfortable. WWHS operates a range of clinics and provides a range of primary health care and other services which include our Main Clinic (acute and general care), Gudbinji Chronic Disease Clinic, Binjari Health Centre, Women and Children’s Health, Men’s Health and a Dental Clinic.

We also deliver Community Service programs which aim to achieve better outcomes in early intervention, treatment and management through an integrated approach in a primary health care setting like our Alcohol and Other Drugs Program, Social and Emotional Wellbeing program, Katherine Individual Support Program and our Strong Indigenous Families program.

The Community Engagement Support Officer/ Sexual Health Educator is an integral role within the SER program particularly to ensure Wurli provides a high level of culturally appropriate support and authenticity to the program rollout and delivery.

Key responsibility of the role will include community engagement, education, promotion and advocacy and to provide cultural mentoring and guidance to our non-indigenous team members. This role is also required to develop and deliver and coordinate an innovative program, of activities and opportunities for and with young people with an emphasis on good choices and sexual health encompassing a community development context.

Aboriginal and/or Torres Strait Islander persons are encouraged to apply.

You will need:

  • Current National Police Certificate (no less than 3 months from issue date)
  • Current Northern Territory Driver’s License
  • Current Working with Children’s Clearance  (Ochre Card)

A fantastic range of benefits include:

  • Salary sacrificing options
  • Generous leave entitlements (6 weeks annual leave, 15 days personal leave, 1-week special leave, study leave).

For Further details regarding this position please refer to the Position Description

To apply for this job  please submit your online application or email ***

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Digital Support Experience Community Manager

Bengaluru, Karnataka Autodesk

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**Job Requisition ID #**
25WD89823
_The French translation can be found below!/La traduction en français se trouve plus bas!_
**Position Overview**
We are looking for a passionate and strategic **Digital Support Community Liaison Manager** to optimize the community technical digital support experience for our customers. Partnering with Community Leadership, this role is responsible for ensuring that customer inquiries are efficiently addressed, accepted solutions are transformed into valuable knowledge assets, and users are guided to the appropriate level of support based on their entitlements. The manager will collaborate closely with IT, support, and community teams to continuously enhance digital support experiences and drive customer engagement.
Location: At a commutable distance from any Autodesk office globally, EMEA or AMER timezone.
**Responsibilities**
+ **Develop & Execute Community Strategy:** Develop and execute on the Technical Support community strategy to enhance engagement, knowledge sharing, and self-service capabilities. Develop pathways for users to engage in forums, guiding them to relevant solutions or facilitating the creation discussion threads when necessary
+ **Content Flow Optimization:** Ensure a seamless content loop into and out of the forums. Work with Community Managers & Expert Elite to identify accepted solutions in forums and ensure conversion into valuable knowledge artifacts
+ **AI & Automation Integration:** Work with IT teams to leverage AI and automation tools to streamline and coordinate the creation and distribution of knowledge content into and from the forum
+ **Self-Service & Automation Enhancement:** Continuously refine automation processes to improve customer self-service experiences working with the Community Management team to enhance community knowledge engagement
+ **User Experience Improvement:** Identify pain points in the customer community support journey and recommend enhancements to improve UX satisfaction and efficiency through community interactions
+ **Cross-Team Collaboration:** Work closely with IT, technical support teams, and community team to align digital support strategies with business objectives and provide valuable insights. Collaborate with Community Managers, Community Program Team and Product experts to maintain an active, valuable support ecosystem
+ **Performance Analysis & Reporting:** Determine shared metrics with the Community team to track KPIs, analyze trends in customer inquiries, and provide actionable recommendations to enhance the effectiveness of digital support through communities
**Minimum Qualifications**
+ 7+ years of experience with online communities, digital technical support ecosystems, customer experience roles
+ Familiarity with AI-driven automation, knowledge management tools, and self-service support
+ Proven ability to collaborate with IT and support teams to enhance digital service delivery
+ Strong analytical skills to measure and optimize support effectiveness
+ Exceptional communication, project management, and stakeholder engagement skills
**Preferred Qualifications**
+ Background in technology, SaaS, or IT support organizations
+ Experience with Community strategy & operations & automation in content production & process optimization
#LI-MM2
---
**Description du poste**
Nous recherchons un(e) **Responsable de la liaison avec la communauté d'assistance numérique** passionné(e) et stratégique afin d'optimiser l'expérience d'assistance technique numérique de la communauté pour nos clients. En partenariat avec la direction de la communauté, cette personne sera chargée de veiller à ce que les demandes des clients soient traitées efficacement, que les solutions acceptées soient transformées en ressources de connaissances précieuses et que les utilisateurs soient orientés vers le niveau d'assistance approprié en fonction de leurs droits. Le responsable travaillera en étroite collaboration avec les équipes informatiques, d'assistance et de la communauté afin d'améliorer en permanence l'expérience d'assistance numérique et de renforcer l'engagement des clients.
Lieu : À une distance raisonnable de n'importe quel bureau Autodesk dans le monde, fuseau horaire EMEA ou AMER.
**Responsabilités**
+ **Développer et exécuter la stratégie communautaire :** Développer et exécuter la stratégie de la communauté d'assistance technique afin d'améliorer l'engagement, le partage des connaissances et les capacités en libre-service. Développer des moyens permettant aux utilisateurs de participer aux forums, en les guidant vers des solutions pertinentes ou en facilitant la création de fils de discussion si nécessaire.
+ **Optimisation du flux de contenu :** Assurer une boucle de contenu fluide vers et depuis les forums. Collaborer avec les gestionnaires de communauté et les experts Elite afin d'identifier les solutions acceptées dans les forums et de garantir leur conversion en connaissances utiles
+ **Intégration de l'IA et de l'automatisation :** collaborer avec les équipes informatiques afin de tirer parti des outils d'IA et d'automatisation pour rationaliser et coordonner la création et la distribution de contenu de connaissances vers et depuis le forum
+ **Amélioration du libre-service et de l'automatisation :** affiner en permanence les processus d'automatisation afin d'améliorer l'expérience de libre-service des clients en collaboration avec l'équipe de gestion de la communauté afin de renforcer l'engagement communautaire
+ Amélioration de l'expérience utilisateur : identifier les points faibles dans le parcours d'assistance de la communauté des clients et recommander des améliorations pour améliorer la satisfaction et l'efficacité de l'expérience utilisateur grâce aux interactions avec la communauté.
+ Collaboration entre les équipes : travailler en étroite collaboration avec les équipes informatiques, d'assistance technique et communautaire afin d'aligner les stratégies d'assistance numérique sur les objectifs commerciaux et fournir des informations précieuses. Collaborer avec les gestionnaires de communauté, l'équipe du programme communautaire et les experts produits afin de maintenir un écosystème d'assistance actif et précieux.
+ **Analyse des performances et reporting :** Déterminer des indicateurs communs avec l'équipe communautaire afin de suivre les KPI, analyser les tendances des demandes des clients et fournir des recommandations concrètes pour améliorer l'efficacité du support numérique via les communautés
**Qualifications minimales**
+ 7 ans d'expérience minimum dans le domaine des communautés en ligne, des écosystèmes de support technique numérique et des fonctions liées à l'expérience client
+ Connaissance de l'automatisation basée sur l'IA, des outils de gestion des connaissances et du support en libre-service
+ Capacité avérée à collaborer avec les équipes informatiques et d'assistance afin d'améliorer la prestation des services numériques
+ Solides compétences analytiques pour mesurer et optimiser l'efficacité de l'assistance
+ Excellentes compétences en communication, en gestion de projet et en mobilisation des parties prenantes
**Qualifications souhaitées**
+ Expérience dans le domaine des technologies, du SaaS ou des organisations d'assistance informatique
+ Expérience en stratégie et opérations communautaires, ainsi qu'en automatisation de la production de contenu et de l'optimisation des processus
#LI-MM2
**Learn More / Plus d'information**
**About Autodesk /** **À propos d'Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Bienvenue chez Autodesk ! Nos logiciels créent chaque jour des choses extraordinaires : des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l'être. Nous sommes très fiers de notre culture chez Autodesk ; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image au monde. En tant qu'Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir ? Rejoignez-nous !
**Salary transparency /** **Transparence salariale**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Le salaire est l'un des éléments du programme de rémunération concurrentiel d'Autodesk. Pour les postes basés au Canada (Colombie-Britannique), nous proposons un salaire de base compris entre X et X dollars. Les offres sont basées sur l'expérience et la situation géographique du candidat et peuvent dépasser cette fourchette. En plus du salaire de base, notre programme de rémunération peut inclure des primes annuelles en espèces, des commissions pour les postes commerciaux, des attributions d'actions et un ensemble complet d'avantages sociaux.
**Diversity & Belonging /** **Diversité et appurtenance**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: sommes fiers de cultiver une culture d'appartenance où chacun peut s'épanouir. Pour en savoir plus, cliquez ici : you an existing contractor or consultant with Autodesk?**
**Êtes-vous un sous-traitant ou un consultant existant d'Autodesk ?**
Please search for open jobs and apply internally (not on this external site).
Veuillez rechercher des emplois vacants et postuler à l'interne (pas sur ce site externe).
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