26 Swiggy jobs in Bangalore

At Thoucentric, we work on various problem statements.

The most popular ones are - Building capabilities  that address a market need,  basis our ongoing research  effort. Solving a specific use case  for a current or potential client  based on challenges on- ground. Developing new systems  that help be a better employer and a better partner to clients.All of these need the  best of minds to work on them day-to-day;  and  we do exactly that! Your  contribution to organization development is as important  as outward facing consulting. We are invested in both, employee growth and client success! Requirements

Job Description:

A service manager with high level knowledge of SAP IT service delivery (preferably SAP IS Retail/CAR or SAP ECC/ HANA). S/he should be having in-depth understanding and more than 5 years of experience in ITSM, incident management, change management and release management. Having overall understanding of risk and compliance in service management. Conversant of service level KPIs and proficient in communication with senior level client contacts.

The person should be experienced in managing cross culture team of multiple vendors and should have inclination in working on continuous improvement and innovation agenda.

Technical skill:

Proficient in Jira, ServiceNow and worked in agile methodology and comfortable in managing sprints.

BenefitsWhat a Consulting role at Thoucentric will offer you?Opportunity to define your career path and not as enforced by a managerA great consulting environment with a chance to work with Fortune 500 companies and startups alike.A dynamic but relaxed and supportive working environment that encourages personal development.Be part of One Extended Family. We bond beyond work - sports, get-togethers, common interests etc.Work in a very enriching environment with Open Culture, Flat Organization and Excellent Peer Group.Be part of the exciting Growth Story of Thoucentric!

**Job Description :**
**Job Title:** Senior Manager - IS_IT Service Delivery
**About the Function:**
Our Digital and Technology (D&T) team are innovators, delivering ground-breaking solutions that will help shape the future of our iconic brands. Technology touches every part of our business, from the sourcing of sustainable ingredients to marketing and development of our online platforms. We utilise data insights to build competitive advantage, supporting our people to deliver value faster.
Our D&T team includes some of the most talented digital professionals in the industry. Every day, we come together to push boundaries and innovate, shaping the digital solutions of tomorrow. Whatever your passion, we'll help you become the best you can be, creating career-defining work and delivering breakthrough thinking.
**About the team:**
**Role Responsibilities:**
**Job Summary:**
The Senior Manager - IT will be responsible for the strategic planning, implementation, and management of SAP and Newgen applications within the organization. This role ensures the smooth operation, optimization, and alignment of IT systems with business goals, while driving digital transformation initiatives and enhancing operational efficiency.
**Key Responsibilities:**
**SAP System Management:**
Oversee the end-to-end management of SAP modules (e.g., MM, SD, LE & FI) and ensure system stability and performance. Collaborate with business units to identify, design, and implement SAP solutions to meet operational and strategic requirements. Manage SAP upgrades, enhancements, and customization projects. Monitor and resolve SAP system issues, ensuring minimal disruption to business operations. Ensure compliance with SAP best practices, IT policies, and regulatory requirements.
**Team and Vendor Management:**
Lead and mentor a team of IT professionals, providing guidance and support to ensure project success.
**Project Management:**
Drive IT projects related to SAP application, from planning to execution and go-live. Develop project charters, timelines, and budgets, ensuring adherence to scope and quality standards. Manage cross-functional teams and stakeholders to deliver projects successfully.
**Stakeholder Engagement and Collaboration:**
Work closely with business leaders to understand their requirements and provide IT solutions. Conduct regular meetings with stakeholders to review system performance and gather feedback. Communicate IT strategies, roadmaps, and progress updates to senior management.
**Compliance and Security:**
Ensure data integrity and security across all IT systems. Maintain compliance as per the organizational policies. Conduct periodic system audits and risk assessments.
**OPERATING NETWORK:**
CIO
Application Delivery Leads
IT Security & Controls, Supply, Finance and other Support Functions
Diageo GDBS IT Shared Services/ Outsourced Teams
IT Vendors, Service Providers, Suppliers
OEMs
**Qualifications and Skills:**
**Educational Background:**
+ Bachelor's or master's degree in computer science, Information Technology, or related field.
+ SAP Certification (preferred).
**Experience:**
+ Minimum of 10-15 years of experience in IT, with at least 5 years in a leadership role.
+ Proven experience managing SAP and enterprise applications like Newgen or similar.
**Technical Skills:**
+ In-depth knowledge of SAP architecture, modules, and best practices.
+ Familiarity with system integration, API management, and middleware solutions.
+ Strong understanding of IT infrastructure, databases, and cloud environments.
**Soft Skills:**
+ Excellent leadership, communication, and interpersonal skills.
+ Strong problem-solving and decision-making abilities.
+ Ability to manage multiple priorities and drive results in a fast-paced environment.
+ Proven ability to work collaboratively with cross-functional teams.
**Flexible Working Statement:** Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you're supported from day one.
**Diversity statement:** Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
_If you require a reasonable adjustment, please ensure that you capture this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
Bangalore HO
**Additional Locations :**
**Job Posting Start Date :**

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

**Job Description :**
**Job Title:** Senior Analyst, Commercial Experience Service Delivery
**About the Function:** Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.
Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.
**About the team:**
Diageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries. We are home to over 30,000 versatile people all working together to make Diageo one of the best and most respected consumer product companies. Walk into any Diageo distillery, brewery or office anywhere in the world and you'll meet teams of people who are very good at what they do and who enjoy doing it.
Diageo Enterprise Operations provides a wide array of both financial and business services to Diageo markets and functions around the world. Over the years the services offered have grown rapidly in terms of scale and scope, gradually moving toward higher value and more sophisticated activities. Now, with an increased focus on standardised end-to-end process excellence, Diageo Enterprise Operation is set to drive premier productivity, business agility and growth, liberating and equipping our markets to win.
Diageo Enterprise Operations model is based around 5 global locations: Budapest, Bogota, Nairobi, Manila, Bangalore. Each of these centres has Sell to Cash Service Delivery team focused on delivering the STC Service to specific countries within the E2E Commercial Tower.
The Process Excellence Accounts Receivable and Cash Applications Stream is part of the Sell to Cash (STC) process. It ensures proper operation of processes from incoming fund allocation on customer ledger, customer ledger maintenance, credit blocked order release to dispute management and reporting.
**About the role:**
Dimensions of the role
STC deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base
The role involves performing credit release, accounts receivable, clearing and billing tasks for one or more markets.
Purpose of Role:
Provide premier support for the Customer Experience Team to ensure all orders, credit and debit notes are billed in time, incoming cash is timely allocated from bank account to customer ledger and within customer ledger, credit blocked orders are released with appropriate approvals, write offs and GL reconciliations happen in a timely manner with appropriate approvals.
**Role Responsibilities:**
Required Capabilities:
+ Accuracy, attention to detail
+ Ability to communicate clearly in English
+ Knowledge of or ability to learn STC process and systems
+ Understands and complies to controls in own area
+ Ability to effectively prioritise and deliver on promises
+ Proactive, solution-focused mind-set and positive "can do" attitude
+ Ability to take ownership for standardization, automation
+ Ability to work in often pressurized environment
+ Receptive to feedback and is willing to learn from mistakes
+ Active team player
Accountabilities:
+ Handle all Clearing and Billing tasks, immediately call out issues
+ Handle customer ledger (cash and credit note allocation, up-to-date information about disputes, write offs, reconciliation)
+ Ensure all SAP documents (invoices, credit and debit notes) are billed and delivered to customers
+ Monitor interfaces, resolve all interface and EDI related issues
+ Raise and respond to Internal Query Management ticket on time as appropriate in order to drive customer queries towards resolution (e.g. price, delivery, A&P, rebate related deductions)
+ Manage relationship with STC Customer Experience Team
+ Maintain Desktop Training Procedures
+ Continuously support standardization and automation, system and process improvement initiatives
+ Actively promote the CARM (Sarbanes Oxley)/Control agenda
+ Support other STC processing activities (customer data, order entry, price and delivery credit note creation, customer spend, rebate processing)
+ Execute Anti-Money Laundering and OFAC checks as appropriate
+ Reporting (daily, weekly and monthly reports)
+ Any other tasks requested by line manager
Key performance indicators
+ Unallocated Cash
+ Ledger Quality - untexted, unreasoncoded items
+ Timely credit blocked order release according to market needs and 3PL order transfer timelines
+ Timely direct debit and outgoing payment runs according to market needs
+ SLAs
+ No hidden operational risks and issues
+ No control failures
**Experience / skills required:**
Essential
+ High accuracy
+ Fluent English language skills - company language
+ Solid PC literacy, strong Excel skills
Desirable
+ College or university Degree
+ Experience in a Finance / Accounts Receivable role
+ STC process knowledge and working experience
+ System skills (SAP Order to Cash knowledge)
Barriers to Success in Role (Optional):
+ Lack of English language knowledge
+ Lack of accuracy, attention to details
+ Difficulties in setting priorities and in working independently
+ Difficulties with demonstrating ownership
+ Not a team player
**Flexible Working Statement:** Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you're supported from day one.
**Rewards & Benefits Statement:** (TE)
**Diversity statement:** Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
_If you require a reasonable adjustment, please ensure that you capture this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
Bangalore Karle Town SEZ
**Additional Locations :**
**Job Posting Start Date :**

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

**Job Description :**
**Job Title** **:** Senior Analyst, Commercial Experience Service Delivery
**About** **us** : With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.
Join us to create a career worth celebrating.
**About the Function:**
Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.
Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.
**About the team:**
**About the role: (TE)**
**Context / Scope:**
Global Diageo Business Services (GDBS) is a global multi functional shared service entity that processes DIAGEO-wide transactions across various world regions. Processes in scope are: Order to Cash, Source to Pay, Record to Report.
Diageo also has selected BPO partners that support service provision in Global offshore centres. DBS is a multicultural, multi-language and matrixed environment.
A programme is underway to establish a Regional hybrid (Diageo and BPO partner) Service Centre in Nairobi to service Africa Region.
The Customer Service Stream of the GDBS Cash Cycle Process entails Customer Service and depending on market even logistics advisor activities for GDBS served countries. Significant cross-market and end-to-end functional responsibilities with the aim to continue the great steps forward that have been achieved in FY11 by the OTC community.
It ensures proper operation of processes from incoming customer orders to final deliveries with continuous order-to-ship end-to-end issue resolution. Service Delivery entails close business partnering with the market logistics, sales and customer service teams.
The OTC Process serves around 25 markets/countries.
**Dimensions**
The role is responsible for a specific process - customer service across GDBS served markets.
**Market Complexity:**
The role would entail responsibility for the step change, standardization and process harmonization of Customer Service Management across GDBS served countries.
Financial
**a) Financial**
Cash Cycle deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.
Cash Cycle is also interacting with some 55.000 vendors treating some 550.000 invoices per year.
**Purpose of Role:**
The Customer Service Advisor is the first point of contact for customers, incl EDI customers, IMC's, 3rd party service providers (warehouse) and ABSC teams and acts as the link between Cash Cycle Department and contacts outside GDBS Cash Cycle.
Responsible for delivering high-level customer service and ensuring on time, in full shipments.
To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
To contribute ideas, energy, enthusiasm and support to the continuous improvement of the "Cash Cycle" process.
To ensure that internal control procedures are strictly adhered to.
Customer Service teams in certain markets are also responsible for logistic activities, measured by OTIF. Ensures that Key performance Indicators are reaching the target.
Logistics Advisor tasks can also be relevant in specific markets ( eg. Proactively manage relationship with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation etc.)
Diageo Global objective is to provide excellent customer service to improve customer satisfaction outside and inside Diageo, and to ensure smooth transition of new EDI customers.
**Diageo Capabilities:**
+ Excellent interpersonal and communication skills with stakeholders
+ Deliver on promises
+ Accuracy and attention to details
+ Looking for and responding to feedback
+ Good knowledge of customers and market specifics
+ Generating ideas for issue resolution and service improvement
+ Positive 'can do' attitude
+ Taking ownership for resolution, escalates where necessary
+ Ability to build great relationships with customers
+ Understand and comply with controls in own area
+ Good team player
**Top 3-5 Accountabilities:**
· Order management, including EDI ordering ( Idoc corrections, issue resolution for EDI related problems)
· Handling all incoming customer queries and requests
· Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
· Being responsible for proper communication between Diageo and customers
· Maximising customer satisfaction level and order entry accuracy
**Qualifications and Experience Required:**
**Essential**
Fluent English
Strong interpersonal and communication skills
Strong MS Office knowledge
Very strong customer service attitude
**Desirable**
College or university Degree
System skills (SAP knowledge)
Having an overview of market and customer specifics
**Barriers to Success in Role (Optional):**
Insufficiently open-minded and not flexible
Lack of CRM and accuracy
Not sufficient language capabilities
Inability to work as a part of a team
**Flexible Working Options:**
Normal business hours
**Experience / skills required: (TE)**
**Flexible Working Statement:** Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you're supported from day one.
**Rewards & Benefits Statement:** (TE)
**Diversity statement:** Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
_If you require a reasonable adjustment, please ensure that you capture this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
Bangalore Karle Town SEZ
**Additional Locations :**
**Job Posting Start Date :**

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

**Job Description :**
**Job Title**
Senior Analyst, Commercial Experience Service Delivery
**About the Function:**
Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.
Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.
**About the team:**
Diageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries. We are home to over 30,000 versatile people all working together to make Diageo one of the best and most respected consumer product companies. Walk into any Diageo distillery, brewery or office anywhere in the world and you'll meet teams of people who are very good at what they do and who enjoy doing it.
Diageo Enterprise Operations provides a wide array of both financial and business services to Diageo markets and functions around the world. Over the years the services offered have grown rapidly in terms of scale and scope, gradually moving toward higher value and more sophisticated activities. Now, with an increased focus on standardised end-to-end process excellence, Diageo Enterprise Operation is set to drive world-class productivity, business agility and growth, liberating and equipping our markets to win.
Diageo Enterprise Operations model is based around 5 global locations: Budapest, Bogota, Nairobi, Manila, Bangalore. Each of these centres has Sell to Cash Service Delivery team focused on delivering the STC Service to specific countries within the E2E Commercial Tower.
The Process Excellence Accounts Receivable and Cash Applications Stream is part of the Sell to Cash (STC) process. It ensures proper operation of processes from incoming fund allocation on customer ledger, customer ledger maintenance, credit blocked order release to dispute management and reporting.
**About the role:**
Dimensions of the role
STC deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base
The role involves performing credit release, accounts receivable, clearing and billing tasks for one or more markets.
**Purpose of Role:**
Provide world-class support for the Customer Experience Team to ensure all orders, credit and debit notes are billed in time, incoming cash is timely allocated from bank account to customer ledger and within customer ledger, credit blocked orders are released with appropriate approvals, write offs and GL reconciliations happen in a timely manner with appropriate approvals.
**Role Responsibilities:**
Required Capabilities:
+ Accuracy, attention to detail
+ Ability to communicate clearly in English
+ Knowledge of or ability to learn STC process and systems
+ Understands and complies to controls in own area
+ Ability to effectively prioritise and deliver on promises
+ Proactive, solution-focused mind-set and positive "can do" attitude
+ Ability to take ownership for standardization, automation
+ Ability to work in often pressurized environment
+ Receptive to feedback and is willing to learn from mistakes
+ Active great teammate
Accountabilities:
+ Handle all Clearing and Billing tasks, immediately call out issues
+ Handle customer ledger (cash and credit note allocation, up-to-date information about disputes, write offs, reconciliation)
+ Ensure all SAP documents (invoices, credit and debit notes) are billed and delivered to customers
+ Monitor interfaces, resolve all interface and EDI related issues
+ Raise and respond to Internal Query Management ticket on time as appropriate in order to drive customer queries towards resolution (e.g. price, delivery, A&P, rebate related deductions)
+ Manage relationship with STC Customer Experience Team
+ Maintain Desktop Training Procedures
+ Continuously support standardization and automation, system and process improvement initiatives
+ Actively promote the CARM (Sarbanes Oxley)/Control agenda
+ Support other STC processing activities (customer data, order entry, price and delivery credit note creation, customer spend, rebate processing)
+ Complete Anti-Money Laundering and OFAC checks as appropriate
+ Reporting (daily, weekly and monthly reports)
+ Any other tasks requested by line manager
Key performance indicators
+ Unallocated Cash
+ Ledger Quality - untexted, unreasoncoded items
+ Timely credit blocked order release according to market needs and 3PL order transfer timelines
+ Timely direct debit and outgoing payment runs according to market needs
+ SLAs
+ No hidden operational risks and issues
+ No control failures
**Experience / skills required:**
Essential
+ High accuracy
+ Fluent English language skills - company language
+ Solid PC literacy, strong Excel skills
Desirable
+ College or university Degree
+ Experience in a Finance / Accounts Receivable role
+ STC process knowledge and working experience
+ System skills (SAP Order to Cash knowledge)
Barriers to Success in Role (Optional):
+ Lack of English language knowledge
+ Lack of accuracy, attention to details
+ Difficulties in setting priorities and in working independently
+ Difficulties with demonstrating ownership
+ Not a team player
**Flexible Working Statement:**
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.
**Rewards & Benefits Statement: (TE)**
**Diversity statement:**
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
**Worker Type :**
Regular
**Primary Location:**
Bangalore Karle Town SEZ
**Additional Locations :**
**Job Posting Start Date :**

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

**Job Description :**
**Job Title** **:** Senior Analyst, Commercial Experience Service Delivery
**About the Function:**
Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are essential to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.
Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.
**About the team:**
**About the role: (TE)**
**About us**
**Context / Scope:**
Global Diageo Business Services (GDBS) is a global multi functional shared service entity that processes DIAGEO-wide transactions across various world regions. Processes in scope are: Order to Cash, Source to Pay, Record to Report.
Diageo also has selected BPO partners that support service provision in Global offshore centres. DBS is a multicultural, multi-language and matrixed environment.
A programme is underway to establish a Regional hybrid (Diageo and BPO partner) Service Centre in Nairobi to service Africa Region.
The Customer Service Stream of the GDBS Cash Cycle Process entails Customer Service and depending on market even logistics advisor activities for GDBS served countries. Significant cross-market and end-to-end functional responsibilities with the aim to continue the phenomenal steps forward that have been achieved in FY11 by the OTC community.
It ensures proper operation of processes from incoming customer orders to final deliveries with continuous order-to-ship end-to-end issue resolution. Service Delivery entails close business partnering with the market logistics, sales and customer service teams.
The OTC Process serves around 25 markets/countries.
**Dimensions**
The role is responsible for a specific process - customer service across GDBS served markets.
**Market Complexity:**
The role would entail responsibility for the step change, standardization and process harmonization of Customer Service Management across GDBS served countries.
Financial
**a) Financial**
Cash Cycle deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.
Cash Cycle is also interacting with some 55.000 vendors treating some 550.000 invoices per year.
**Purpose of Role:**
The Customer Service Advisor is the first point of contact for customers, incl EDI customers, IMC's, 3rd party service providers (warehouse) and ABSC teams and acts as the link between Cash Cycle Department and contacts outside GDBS Cash Cycle.
Responsible for delivering high-level customer service and ensuring on time, in full shipments.
To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
To contribute ideas, energy, passion and support to the continuous improvement of the "Cash Cycle" process.
To ensure that internal control procedures are strictly adhered to.
Customer Service teams in certain markets are also responsible for logistic activities, measured by OTIF. Ensures that Key performance Indicators are reaching the target.
Logistics Advisor tasks can also be relevant in specific markets ( eg. Proactively handle relationship with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation etc.)
Diageo Global objective is to provide excellent customer service to improve customer satisfaction outside and inside Diageo, and to ensure smooth transition of new EDI customers.
**Diageo Capabilities:**
+ Excellent interpersonal and communication skills with stakeholders
+ Deliver on promises
+ Accuracy and attention to details
+ Looking for and responding to feedback
+ Good knowledge of customers and market specifics
+ Generating ideas for issue resolution and service improvement
+ Positive 'can do' attitude
+ Taking ownership for resolution, escalates where vital
+ Ability to build great relationships with customers
+ Understand and comply with controls in own area
+ Good team player
**Top 3-5 Accountabilities:**
· Order management, including EDI ordering ( Idoc corrections, issue resolution for EDI related problems)
· Handling all incoming customer queries and requests
· Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for perfection in a highly competitive environment
· Being responsible for proper communication between Diageo and customers
· Maximising customer satisfaction level and order entry accuracy
**Qualifications and Experience Required:**
**Crucial**
Fluent English
Strong interpersonal and communication skills
Strong MS Office knowledge
Very strong customer service attitude
**Desirable**
College or university Degree
System skills (SAP knowledge)
Having an overview of market and customer specifics
**Barriers to Success in Role (Optional):**
Insufficiently open-minded and not flexible
Lack of CRM and accuracy
Not sufficient language capabilities
Inability to work as a part of a team
**Flexible Working Options:**
Normal business hours
**Experience / skills required: (TE)**
**Flexible Working Statement:** Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you're supported from day one.
**Rewards & Benefits Statement:** (TE)
**Diversity statement:** Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
_If you require a reasonable adjustment, please ensure that you collect this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
Bangalore Karle Town SEZ
**Additional Locations :**
**Job Posting Start Date :**

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

**Job Description :**
**Job Title** -
Global Operations Lead (Sap, Azure & Compute)
**About us** -
With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks
company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to
build brands consumers love. Together with passionate people from all over the world, you'll test
new ideas, learn and grow, and unlock a brighter, more exciting future.
Join us to create a career worth celebrating.
**About the Function-**
Our Digital and Technology (D&T) team are innovators, delivering ground-breaking solutions that will help shape the future of our iconic brands. Technology touches every part of our business, from the sourcing of sustainable ingredients to marketing and development of our online platforms. We utilise data insights to build competitive advantage, supporting our people to deliver value faster.
Our D&T team includes some of the most talented digital professionals in the industry. Every day, we come together to push boundaries and innovate, shaping the digital solutions of tomorrow. Whatever your passion, we'll help you become the best you can be, creating career-defining work and delivering breakthrough thinking.
**About the team** -(TE)
**About the role** -(TE)
- People leaders manage and lead a team of professional employees and/or other people leaders
- Requires in-depth conceptual and practical knowledge in own areas and knowledge of other areas
- Integrates industry best practices to achieve objectives
- Provides leadership to professional staff and maybe other people leaders
- Is accountable for the performance and results of teams
- Adapts departmental plans and priorities to address resource and operational needs
- Decisions are guided by policies, procedures and department plan; receives guidance from own manager
Technology Service Delivery Job Family Description:
Roles in this job family provide technical support to the organization's internal users of technology applications and hardware. They may answer questions regarding system procedures, online transactions, systems status and downtime procedures. They may also collaborate with centres of expertise to troubleshoot more complex questions via escalation procedures or input to improvement initiatives.
**Role Responsibilities** -(TE)
**Experience / skills required** -(TE)
**Flexible Working Statement-**
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're
supported to manage your wellbeing and balance your priorities from day one.
**Rewards & Benefits Statement** - (TE)
**Diversity statement** -
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where
everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and
celebrated for who you are just by being you. You'll be part of and help build and champion an
inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual
orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products
companies in the world. Join us and help transform our business as we take our brands to the next
level and build new ones as part of shaping the next generation of celebrations for consumers
around the world.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you capture this information when you
submit your application.
**Worker Type :**
Regular
**Primary Location:**
Bangalore Karle Town SEZ
**Additional Locations :**
**Job Posting Start Date :**

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

Our client is seeking reliable and efficient Delivery Drivers to join their logistics team in **Bengaluru, Karnataka, IN**. This role is essential for ensuring timely and safe delivery of goods to customers across the city. The ideal candidate will possess a valid driving license, a clean driving record, and excellent knowledge of Bengaluru's road network. You will be responsible for operating delivery vehicles, loading and unloading packages, planning efficient delivery routes, and providing excellent customer service. Key responsibilities include adhering to delivery schedules, maintaining vehicle logs, performing basic vehicle inspections, and reporting any issues or discrepancies promptly. This position requires physical stamina, attention to detail, and the ability to work independently while adhering to company policies and safety regulations. We are looking for individuals who are punctual, responsible, and committed to providing a high level of service to our customers. This is an on-site role based in **Bengaluru, Karnataka, IN**, with potential for varied shifts depending on business needs. If you are a dependable driver looking for a stable opportunity with a reputable company, we encourage you to apply.

Responsibilities:

• Safely operate a delivery vehicle and transport goods to designated locations.
• Load and unload packages, ensuring proper handling and securing of items.
• Plan and optimize delivery routes to ensure efficiency and timeliness.
• Adhere strictly to traffic laws and company safety regulations.
• Provide excellent customer service during deliveries, including obtaining signatures and communicating with customers.
• Maintain accurate delivery records, including logs, mileage, and delivery confirmations.
• Perform pre-trip and post-trip vehicle inspections to ensure roadworthiness.
• Report any vehicle maintenance issues or accidents to management immediately.
• Handle cash and payment transactions as required.
• Maintain a clean and organized vehicle interior.
• Represent the company professionally at all times.

Qualifications:

• Valid commercial driver's license (DL) appropriate for the vehicle class.
• Clean driving record with no major violations.
• Proven experience as a delivery driver or in a similar role.
• Good knowledge of Bengaluru, Karnataka, IN and surrounding areas.
• Ability to lift and carry packages weighing up to X kg.
• Physical fitness and stamina for loading/unloading and driving for extended periods.
• Excellent time management and organizational skills.
• Strong customer service and communication skills.
• Ability to work independently and manage time effectively.
• Reliable and punctual with a strong work ethic.
• Basic vehicle maintenance knowledge is a plus.

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**MEET YOUR TEAM:**
As a market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on-premise to cloud, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Within the Product Engineering (PE) board area, the mission of SAP Enterprise Cloud Services (ECS) organization is to pave the path for the future SAP by delivering end-to-end Managed services experience during a customer's cloud transformation journey. We strive to provide a spectrum of cloud deployment options for our customers with our infrastructure, our partners and through public cloud infrastructures.
**WHAT YOU'LL DO:**
**Service Delivery Specialist (SDS)** plays a pivotal role within the SAP ECS - Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Operating as the primary point of contact from the delivery organization and working closely with the customer facing units, **Service Delivery Specialists** is tasked with keeping track of the activities processed by the delivery teams, ensuring proactive activity preparations are completed together with the TSMs and CDMs and addressing the technical delivery challenges throughout the customer lifecycle. This role also involves collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.
+ SDS works closely with customer CDMs/TSMs, proactive preparation of the service requests, execute the service requests while they gets into issues and needs expert attention, executes time critical customer service requests which should be executed without the regular lead time and support throughout the service request lifecycle.
+ Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
+ Serve as an escalation point for technical issues related to the EOS customer landscape.
+ Service Delivery Specialist acts as the primary contact from the EOS delivery teams in the different service areas - Service Request Fulfilment, Incident Management, Event Management and Problem Management.
+ Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc.
+ Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.
+ Sound working knowledge in Linux Clusters is essential skill.
+ Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
+ Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
+ Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
+ Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
+ Collaborate with Product Development and support for roadmap, feature and bug fixes.
+ Proficient in analytical and solution-oriented thinking.
+ Excellent written and verbal communication skills in English.
**WHAT YOU BRING:**
+ Bachelor's degree or higher in Computer Science, Engineering, or Information Management
+ 10 years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
+ Minimum of 8 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
+ Advanced technical background in Linux-based server operating systems
+ Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill.
#ITT3
#SAPECSCareers
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy ( . Specific conditions may apply for roles in Vocational Training.
**EOE AA M/F/Vet/Disability:**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.