179 Swiggy jobs in Bangalore

Warehouse Operations

Receiving and Inspection

Order Fulfillment

Storage and Inventory Management

Shipping and Loading

Safety Compliance

Teamwork and Communication

Maintaining accurate records of all warehouse activities

Inventory

Required Candidate profile

Warehouse Experience

Operational Skills

Warehouse Planning

Picking, packing, preparing orders for shipmen as per established procedures.

Preferably in Furniture warehouse background

Service Delivery - Oracle, Salesforce, Workday, O9, SAP (Any Enterprise Platform)

Location : PAN India

The Role:

As
Associate Director – Service Excellence
, your primary responsibility is to architect and build high-quality applications. Leveraging your deep technical expertise and seasoned professional experience, you will also be a critical leader in ensuring delivery excellence. You will be the go-to expert for turning around challenged projects, establishing robust governance, and realigning technical programs with business objectives. Your role is a blend of hands-on development leadership and strategic program management, ensuring applications are delivered effectively, on schedule, and within scope.

Key Responsibilities:

• Application Design & Development :
• Design, build, and configure complex applications to meet business process and application requirements.
• Act as a Subject Matter Expert (SME) with deep knowledge in modern application development methodologies.
• Provide innovative solutions to complex, business-area problems that apply across multiple teams.
• Facilitate workshops and discussions to gather requirements, provide technical guidance, and gather feedback from stakeholders.
• Mentor and coach junior and senior developers in best practices, coding standards, and development methodologies.
• Delivery Leadership & Governance :
• Proactively monitor application health, identifying risks and implementing corrective actions to prevent delivery challenges.
• Establish and run robust delivery governance frameworks (aligned with Agile, TDLC, or SAFe) to ensure adherence to milestones and quality standards.
• Lead key governance routines such as technical review boards, sprint retrospectives, and executive status reviews to ensure transparency and stakeholder confidence.
• Track and analyze key delivery metrics (e.g., burn rate, quality metrics) to ensure budget compliance and project health.
• Apply recovery expertise to assess, solution, and execute turnaround plans for troubled projects with minimal impact on cost, schedule, and scope.
• Stakeholder Engagement & Service Excellence :
• Exemplify Service Excellence by building and maintaining trust with internal and external stakeholders through structured communications and proactive engagement.
• Utilize influencing and advisory skills to manage client expectations, realign delivery commitments, and rebuild stakeholder trust when necessary.
• Lead Steering Committees and executive connects to ensure strategic alignment.

Skills Required:

Must To Have Skills:

• Proficiency in Service Excellence.
• Proficiency in program and project Management
• Hands-on experience in at least one major enterprise platform (e.g., SAP, Oracle, Salesforce, Workday, o9 Solutions, or other supply chain platforms).
• Expertise in application design, development methodologies, and full lifecycle development.
• Strong analytical, problem-solving, and influencing skills.
• Ability to work collaboratively in a team environment and lead technical decisions.

Good To Have Skills :

• Proven experience in recovering, stabilizing, and realigning programs facing significant delivery challenges.
• Experience in establishing delivery governance frameworks and re-baselining project plans.
• Experience in industries such as Health, Products, Communications, Media, Technology, or Financial Services.
• Proficiency in business domains like Finance, HR, Supply Chain Management, or Customer Experience.
• Strong grasp of commercial management principles, cost optimization, and contract deliverables.
• Exposure to GenAI technologies is a plus.

Qualifications & Experience:

Certifications:

• PMP, PMI, PRINCE2, or equivalent project management certification; Relevant platform certifications (SAP, Oracle, Salesforce, etc.).

Greetings from ReSource Pro.

Thank you for exploring a career at ReSource Pro.

With reference to call received from Resource Pro, we would like to inform you we are Hiring for Manager, SDU at ReSource Pro.

If you’re interested in learning more, please refer to the Job description below in this mail.

Job Description:

Job Title : Manager - Service Delivery

Report to : Service Delivery - Director

Department : Service Delivery Unit

Location : Bangalore, India

Purpose of the Position

In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate.

Leading the Service Delivery team, managing conflicts, and ensuring the team’s processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget .

In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed.

In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies.

Principal Responsibilities

#

Responsibilities

Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.)

Description (Do…… in order to/to ……)

1

Talent Inventory

Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors.

Establish Delivery Processes:

A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage.

2

Client Services

Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients.

Supervise Staff:

Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service

3

Business Growth

Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies.

Manage Customer Expectations:

This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customer’s experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold

4

Problem Solving

Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively.

5

Managing Projects

Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects.

6

Employee Engagement and Budget

Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals.

The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs.

Contact Scope

Internal Contacts

All HR & Corporate Services departments

External Contacts

Client contacts, all US departments

Minimum Qualifications

Education Background : Bachelor Degree

Licenses/Certificates : N/A

Working Experience : Minimum 12 years of experience, 7 years of management experience

Competencies, Skills and Behavior’s

· Manages effective performance and develops staff

· Build effective team relationships

· Communicates effectively

· Demonstrates functional excellence

· Customer-centric

ReSource Pro Operational Solutions Pvt Ltd.

About Us:

ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence.

Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock.

Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.

Over 7,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.

We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability.

ReSource Pro Global Achievements:

ISG Provider Lens™ - Insurance BPO Services and Platform Solutions 2020

ReSource Pro is placed as High in Product Challenger

EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021

ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders

Employee Value Proposition:

· Join

Work with the best in the class profession and know what they do

· Learn

Learning is a lifelong process and you will have ample opportunities to develop

· Advance

Real-time promotions on business needs.

· Earn

Our total reward strategy is much more than the base salary

Service Delivery Manager (SDM)

Pioneer your career! Körber is the home for passionate people who innovate, collaborate, and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim to be the first to do the right thing at the right time.

Join the home for entrepreneurs!

We are seeking an experienced professional to manage and lead the customer maintenance organization. The role requires strong expertise in maintenance contracts, customer relations, and quality management, with the ability to drive operational excellence, ensure contractual compliance, and maintain customer satisfaction.

Key Responsibilities

• Customer Relationship Management
• Act as the primary point of contact for customers in the maintenance phase.
• Build and maintain strong, long-term relationships with customers.
• Ensure a high level of customer satisfaction through proactive engagement and timely resolution of issues.
• Maintenance Deliveries & Operations
• Accountable for end-to-end maintenance service delivery.
• Oversee and manage the internal customer install base.
• Ensure smooth on-boarding of new customers transitioning from deployment to maintenance phase.
• Commercial & Contract Management
• Manage and maintain Annual Maintenance Contracts (AMCs) and renewals.
• Drive the contract lifecycle from creation of SOWs, purchase orders, to invoicing.
• Review, negotiate, and renew customer maintenance contracts.
• Control and monitor maintenance P&L, ensuring profitability and cost optimization.
• Ensure timely and accurate billing for maintenance services.
• Quality & Compliance
• Ensure adherence to quality management processes and standards.
• Collaborate with cross-functional teams to drive improvements in service delivery.
• Maintain compliance with industry regulations (IT, pharma, or relevant quality-driven sectors).
• Leadership & Strategic Contribution
• Contribute to continuous process improvement and operational efficiency.
• Support business growth by identifying upsell/cross-sell opportunities within maintenance services.
• Provide guidance and mentorship to internal teams supporting maintenance operations.

Qualifications & Experience

• Overall 10–15 years of professional experience, with at least 5 years in similar roles.
• Strong background in IT, Pharma, or other quality-driven industries.
• Demonstrated experience in managing AMCs, renewals, and customer maintenance services.
• Ability to manage P&L, contracts, and customer-facing operations.
• Excellent communication, negotiation, and interpersonal skills with strong intercultural awareness.
• Conscientious, detail-oriented, and structured way of working.
• Preferred relevant experience in Quality Management.

Your working environment at Körber

Körber Business Area Pharma is the leading provider of MES (Manufacturing Execution Systems) software to the pharmaceutical and biotech manufacturing industry. Our first-in-class Werum PAS-X software offering allows our customers to control and record the making of life-saving therapies to ensure the best possible business and patient outcomes. We are seeking talented individuals as we look to transform our business and products to meet the constantly shifting demands of the ongoing revolution in factory digitization and automation.

Your benefits

• Competitive compensation package.
• Opportunities for professional growth within a global organization.
• A work environment that values collaboration, efficiency, and commitment.
• Continuous learning and development opportunities.

Can you find yourself in this profile?

Then you are right at Körber. We are looking forward to getting to know you!

Greetings from ReSource Pro!

Job Title:

Analyst, Service Delivey

Working Experience: 2 - 7 years

Department: US Property and Casualty (P&C) Insurance

Minimum Qualifications: Any Graduation

Purpose of the Position: Join our dynamic team at ReSource Pro India and elevate your career in the US Property and Casualty (P&C) Insurance sector. We are seeking passionate professionals to contribute to our innovative and forward-thinking environment.

Key Responsibilities:

• Insurance Expertise: Mastery in Rating/Online Rating, Quoting, Submissions, and Endorsement tasks.
• Industry Knowledge: In-depth understanding of Lines of Business (LOBs) such as Workers Compensation, Business Owners Policies, General Liability, BOP, etc.
• Technical Skills: Advanced skills in MS Excel.
• Communication: Strong communication abilities to effectively collaborate and drive results.

Why Choose Us?

• Innovative Environment: Be part of a team that values creativity and innovation.
• Career Growth: Enjoy numerous opportunities for professional development and advancement.
• Collaborative Culture: Thrive in a supportive and team-oriented workplace.

Ready to Make an Impact? If your skills match our needs, we would love to connect with you!

Contact Scope:

Send your resume to Sakshi Gupta at

Greetings from ReSource Pro

Job Title:

Analyst, Service Delivery

Working Experience:

2 - 5 years

Department:

US Property and Casualty (P&C) Insurance

Minimum Qualifications:

Any Graduation

Purpose of the Position:

Join our dynamic team at ReSource Pro India and elevate your career in the US Property and Casualty (P&C) Insurance sector. We are seeking passionate professionals to contribute to our innovative and forward-thinking environment.

Key Responsibilities:

• Insurance Expertise:
• Mastery in Underwriting, Rating/Online Rating, Quoting, Submissions, and Endorsement tasks.
• Industry Knowledge:
• In-depth understanding of Lines of Business (LOBs) such as Workers Compensation, Business Owners Policies, General Liability, BOP, etc.
• Technical Skills:
• Advanced skills in MS Excel.
• Communication:
• Strong communication abilities to effectively collaborate and drive results.

Why Choose Us?

• Innovative Environment:
• Be part of a team that values creativity and innovation.
• Career Growth:
• Enjoy numerous opportunities for professional development and advancement.
• Collaborative Culture:
• Thrive in a supportive and team-oriented workplace.

Ready to Make an Impact?

If your skills match our needs, we would love to connect with you

Contact Scope:

• Send your resume to Sakshi Gupta

Service Delivery Manager (SDM)

Pioneer your career Körber is the home for passionate people who innovate, collaborate, and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim to be the first to do the right thing at the right time.

Join the home for entrepreneurs

We are seeking an experienced professional to manage and lead the customer maintenance organization. The role requires strong expertise in maintenance contracts, customer relations, and quality management, with the ability to drive operational excellence, ensure contractual compliance, and maintain customer satisfaction.

Key Responsibilities

• Customer Relationship Management
• Act as the primary point of contact for customers in the maintenance phase.
• Build and maintain strong, long-term relationships with customers.
• Ensure a high level of customer satisfaction through proactive engagement and timely resolution of issues.
• Maintenance Deliveries & Operations
• Accountable for end-to-end maintenance service delivery.
• Oversee and manage the internal customer install base.
• Ensure smooth on-boarding of new customers transitioning from deployment to maintenance phase.
• Commercial & Contract Management
• Manage and maintain Annual Maintenance Contracts (AMCs) and renewals.
• Drive the contract lifecycle from creation of SOWs, purchase orders, to invoicing.
• Review, negotiate, and renew customer maintenance contracts.
• Control and monitor maintenance P&L, ensuring profitability and cost optimization.
• Ensure timely and accurate billing for maintenance services.
• Quality & Compliance
• Ensure adherence to quality management processes and standards.
• Collaborate with cross-functional teams to drive improvements in service delivery.
• Maintain compliance with industry regulations (IT, pharma, or relevant quality-driven sectors).
• Leadership & Strategic Contribution
• Contribute to continuous process improvement and operational efficiency.
• Support business growth by identifying upsell/cross-sell opportunities within maintenance services.
• Provide guidance and mentorship to internal teams supporting maintenance operations.

Qualifications & Experience

• Overall 10–15 years of professional experience, with at least 5 years in similar roles.
• Strong background in IT, Pharma, or other quality-driven industries.
• Demonstrated experience in managing AMCs, renewals, and customer maintenance services.
• Ability to manage P&L, contracts, and customer-facing operations.
• Excellent communication, negotiation, and interpersonal skills with strong intercultural awareness.
• Conscientious, detail-oriented, and structured way of working.
• Preferred relevant experience in Quality Management.

Your working environment at Körber

Körber Business Area Pharma is the leading provider of MES (Manufacturing Execution Systems) software to the pharmaceutical and biotech manufacturing industry. Our first-in-class Werum PAS-X software offering allows our customers to control and record the making of life-saving therapies to ensure the best possible business and patient outcomes. We are seeking talented individuals as we look to transform our business and products to meet the constantly shifting demands of the ongoing revolution in factory digitization and automation.

Your benefits

• Competitive compensation package.
• Opportunities for professional growth within a global organization.
• A work environment that values collaboration, efficiency, and commitment.
• Continuous learning and development opportunities.

Can you find yourself in this profile?

Then you are right at Körber. We are looking forward to getting to know you

We're Hiring |
Service Delivery Manager – Enterprise Telephony, Contact Center

Location: Bangalore

Experience -
6-9 Years

We are looking for a highly skilled Service Delivery Manager with strong expertise in Genesys PureCloud, MS Teams Phone System, and Unify OpenScape platforms. This role is ideal for someone who can design, implement, and optimize enterprise telephony solutions while ensuring seamless service delivery for our clients.

Key Responsibilities:

Solution Design: Translate client requirements into tailored telephony & contact center solutions.

Technical Expertise: Act as a subject matter expert for Genesys PureCloud, MS Teams Phone System & Unify OpenScape.

Project Management: Lead project planning, execution, and risk management while coordinating with vendors & stakeholders.

Client Engagement: Build trusted relationships, manage expectations, and deliver superior client experiences.

What We're Looking For:

6–9 years of experience in designing and implementing solutions in at least 2 of the following:

Genesys PureCloud

MS Teams Phone System

Unify OpenScape

Strong knowledge of telephony systems, VoIP protocols, and contact center operations.

Proven project management skills with cross-functional team leadership.

Excellent client communication and stakeholder management abilities.

Genesys PureCloud certification (or equivalent) is a strong plus.

If you're passionate about Enterprise Telephony & Contact Center solutions and want to make an impact by driving seamless service delivery, we'd love to hear from you