150 Swiggy jobs in Bengaluru

Service Delivery - Oracle, Salesforce, Workday, O9, SAP (Any Enterprise Platform)

Location : PAN India

The Role:

As
Associate Director – Service Excellence
, your primary responsibility is to architect and build high-quality applications. Leveraging your deep technical expertise and seasoned professional experience, you will also be a critical leader in ensuring delivery excellence. You will be the go-to expert for turning around challenged projects, establishing robust governance, and realigning technical programs with business objectives. Your role is a blend of hands-on development leadership and strategic program management, ensuring applications are delivered effectively, on schedule, and within scope.

Key Responsibilities:

• Application Design & Development :
• Design, build, and configure complex applications to meet business process and application requirements.
• Act as a Subject Matter Expert (SME) with deep knowledge in modern application development methodologies.
• Provide innovative solutions to complex, business-area problems that apply across multiple teams.
• Facilitate workshops and discussions to gather requirements, provide technical guidance, and gather feedback from stakeholders.
• Mentor and coach junior and senior developers in best practices, coding standards, and development methodologies.
• Delivery Leadership & Governance :
• Proactively monitor application health, identifying risks and implementing corrective actions to prevent delivery challenges.
• Establish and run robust delivery governance frameworks (aligned with Agile, TDLC, or SAFe) to ensure adherence to milestones and quality standards.
• Lead key governance routines such as technical review boards, sprint retrospectives, and executive status reviews to ensure transparency and stakeholder confidence.
• Track and analyze key delivery metrics (e.g., burn rate, quality metrics) to ensure budget compliance and project health.
• Apply recovery expertise to assess, solution, and execute turnaround plans for troubled projects with minimal impact on cost, schedule, and scope.
• Stakeholder Engagement & Service Excellence :
• Exemplify Service Excellence by building and maintaining trust with internal and external stakeholders through structured communications and proactive engagement.
• Utilize influencing and advisory skills to manage client expectations, realign delivery commitments, and rebuild stakeholder trust when necessary.
• Lead Steering Committees and executive connects to ensure strategic alignment.

Skills Required:

Must To Have Skills:

• Proficiency in Service Excellence.
• Proficiency in program and project Management
• Hands-on experience in at least one major enterprise platform (e.g., SAP, Oracle, Salesforce, Workday, o9 Solutions, or other supply chain platforms).
• Expertise in application design, development methodologies, and full lifecycle development.
• Strong analytical, problem-solving, and influencing skills.
• Ability to work collaboratively in a team environment and lead technical decisions.

Good To Have Skills :

• Proven experience in recovering, stabilizing, and realigning programs facing significant delivery challenges.
• Experience in establishing delivery governance frameworks and re-baselining project plans.
• Experience in industries such as Health, Products, Communications, Media, Technology, or Financial Services.
• Proficiency in business domains like Finance, HR, Supply Chain Management, or Customer Experience.
• Strong grasp of commercial management principles, cost optimization, and contract deliverables.
• Exposure to GenAI technologies is a plus.

Qualifications & Experience:

Certifications:

• PMP, PMI, PRINCE2, or equivalent project management certification; Relevant platform certifications (SAP, Oracle, Salesforce, etc.).

Job Title: Service Delivery Manager

Experience Required: 6+ years

Department: Service Delivery / Operations

About the Role

We are seeking an experienced Service Delivery Manager with a strong background in managing service delivery operations within a service-based organization. The ideal candidate will be responsible for ensuring high-quality service delivery, maintaining client satisfaction, adhering to SLAs, and driving continuous improvement across multiple accounts or projects.

Key Responsibilities

Manage end-to-end service delivery for multiple clients, ensuring high-quality outcomes and compliance with SLAs.

Serve as the primary point of contact for clients regarding service performance and improvements.

Monitor and analyze service performance metrics, taking proactive steps to address any service issues.

Lead continuous service improvement initiatives to enhance efficiency and effectiveness.

Collaborate closely with cross-functional teams including project managers, technical teams, and support staff to ensure seamless service delivery.

Oversee the onboarding and transition of new projects and services.

Conduct regular internal and client-facing service reviews, providing updates on performance, risks, and improvements.

Handle service escalations effectively, ensuring quick and satisfactory resolution.

Build and maintain strong client relationships through proactive communication and consistent service excellence.

Prepare detailed reports on service delivery performance, risks, and improvement actions.

Qualifications & Skills

Bachelor's degree in Computer Science, Engineering, or a related field.

Minimum of 6 years of experience in IT service delivery or customer success roles within a service-oriented organization.

Strong problem-solving abilities and excellent communication skills.

Demonstrated experience managing service teams and delivering services across various domains and technologies.

Proven ability to manage multiple clients and projects simultaneously.

Track record of driving improvements in client satisfaction and operational efficiency.

Familiarity with CRM tools and customer success platforms is a plus.

Strong stakeholder management skills with the ability to handle client concerns proactively and efficiently.

Why Join Us?

Opportunity to work with a dynamic and collaborative team.

Make a direct impact on client success and service excellence.

Be part of a culture that values innovation, continuous improvement, and customer satisfaction.

Ready to drive excellence in service delivery? Apply now

(Insert Application Instructions or Link)

Let me know if you'd like this tailored for a specific industry, company culture, or location.

Job Types: Full-time, Permanent

Pay: ₹1,500, ₹1,800,000.00 per year

Work Location: In person

Dear Aspirant,

We are ReSource Pro Operational Solutions Private Limited, Bangalore

About Us:

ReSource Pro,

ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.

Over 11,000+ ReSource Pro employees provide dedicated support to more than 1200+ insurance organizations, consistently achieving a 96% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.

ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger.EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.

Contact Scope DIRECT EMAIL -

Domain Looking for:

• US Insurance
• US Mortgage
• US Healthcare
• International Banking Operations/BFSI
• International BPO Non - Voice Process

Responsibilities:

• Manage service delivery: SLA, capacity planning, escalations, client onboarding, process improvement & enhancement.
• Oversee people management: recruitment, training, performance evaluation.
• Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.)
• Talent Inventory
• Client Services
• Business Growth
• Problem Solving
• Multiple Managing Projects
• Employee Engagement & Budgeting
• Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors.
• Manages for effective performance and develop staff

Skills:

• Builds effective team relationships
• Communicates effectively
• Demonstrates functional excellence
• Customer centric

Minimum Qualifications On Paper Experience is Mandatory for all the roles mentioned below,

Experience for Operations Manager Minimum 12 years experience, 5-7 years people management experience.

Experience for Sr. Operations Manager Minimum 15+ years experience, 7-10 years people management experience.

Education Background Bachelor Degree (Major) Graduates Only.

Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do DIRECT EMAIL -

Company Description

We are a consulting company with a bunch of technology-interested and happy people We love technology, we love design, and we love quality. Our diversity makes us unique and creates an inclusive and welcoming workplace where each individual is highly valued. With us, each individual is her/himself and respects others for who they are and we believe that when a fantastic mix of people gather and share their knowledge, experiences and ideas, we can help our customers on a completely different level. We are looking for you who is immediate joiner and want to grow with us With us, you have great opportunities to take real steps in your career and the opportunity to take great responsibility

Job Title: Service Delivery Specialist (SDS)

Location: Bangalore / Remote

Experience: 610 years

Employment Type: Full-time

About the Role

We are looking for an experienced Project Coordinator / Service Delivery Specialist to act as the bridge between business teams, technical teams, and external stakeholders. The role requires excellent communication, cross-functional collaboration, and a strong background in digital workplace platforms, IT service management, and governance practices.

Key Responsibilities

• Serve as the liaison between business and technical teams, ensuring requirements are clearly communicated and prioritized.
• Manage Office 365 suite operations including MS Teams, SharePoint, meeting rooms, and other Microsoft applications.
• Set up and drive cross-functional forums with pillar functions, aligning on priorities.
• Communicate with strategic stakeholders and global teams to ensure stable daily operations of work tools.
• Translate business needs into technical requirements for support teams and external vendors.
• Develop and improve support processes and Ways of Working across internal and external teams.
• Guide product teams on operational procedures and best practices to ensure stable, high-quality operations.
• Work closely with leadership to align on KPIs and operational goals.

Qualifications & Skills

• Proven experience as a Project Coordinator or SDS, with strong stakeholder management skills.
• Strong knowledge of Digital Workplace platforms and collaboration tools.
• Skilled in reporting store portfolios and store telephony operations on a global scale.
• Expertise in cross-functional collaboration with product and technical teams.
• Experience in issue escalation, risk management, and maintaining risk registers.
• Strong governance and compliance alignment experience.
• Hands-on expertise in Service Management including:
• • Problem Management
• Incident Management
• Knowledge Management
• Change Management
• Business Continuity Planning
• Awareness of cybersecurity frameworks and their impact on service delivery.
• Familiarity with monitoring tools and industry technology trends.
• Strong process orientation with knowledge of ITIL frameworks.

Good to Have

• ITIL certification or practical knowledge of ITIL Foundation essentials.
• Experience in QA (Quality Assurance) testing.
• Hands-on experience with ServiceNow.

Location: Bangalore

Start Date: Immediate

Work Mode: Hybrid / Remote

Language Requirement: English (Excellent written and verbal skills)

Form of employment: Full-time until further notice, we apply 6 months probationary employment.

We interview candidates on an ongoing basis, do not wait to submit your application.

Dear Aspirant,

We are ReSource Pro Operational Solutions Private Limited, Bangalore

About Us:

ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.

Over 12,000+ ReSource Pro employees provide dedicated support to more than 1200+ insurance organizations, consistently achieving a 96% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.

ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.

Contact Scope DIRECT EMAIL -

Job Title : Manager - Service Delivery

Report to Service Delivery - Director

Department- Service Delivery Unit

Location - Bangalore, India

Domain Looking for:

US Insurance

US Mortgage

US Healthcare

International Banking Operations/BFSI

International BPO Non - Voice Process

Responsibilities:

Manage service delivery: SLA, capacity planning, escalations, client onboarding, process improvement & enhancement.

Oversee people management: recruitment, training, performance evaluation.

Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.)

Talent Inventory

Client Services

Business Growth

Problem Solving

Multiple Managing Projects

Employee Engagement & Budgeting

Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors.

Manages for effective performance and develop staff

Skills:

Builds effective team relationships

Communicates effectively

Demonstrates functional excellence

Customer centric

Minimum Qualifications On Paper Experience is Mandatory for all the roles mentioned below,

Experience for Operations Manager Minimum 12 years experience, 5-7 years people management experience.

Experience for Sr. Operations Manager Minimum 15+ years experience, 7-10 years people management experience.

Education Background Bachelor Degree (Major) Graduates Only.

Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do DIRECT EMAIL -

Dear Aspirant,

We are ReSource Pro Operational Solutions Private Limited, Bangalore

About Us:

ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.

Over 12,000+ ReSource Pro employees provide dedicated support to more than 1200+ insurance organizations, consistently achieving a 96% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.

ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger.EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.

Contact Scope DIRECT EMAIL -

Domain Looking for:

US Insurance

US Mortgage

US Healthcare

International Banking Operations/BFSI

International BPO Non - Voice Process

Responsibilities:

Manage service delivery: SLA, capacity planning, escalations, client onboarding, process improvement & enhancement.

Oversee people management: recruitment, training, performance evaluation.

Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.)

Talent Inventory

Client Services

Business Growth

Problem Solving

Multiple Managing Projects

Employee Engagement & Budgeting

Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors.

Manages for effective performance and develop staff

Skills:

Builds effective team relationships

Communicates effectively

Demonstrates functional excellence

Customer centric

Minimum Qualifications On Paper Experience is Mandatory for all the roles mentioned below,

Experience for Operations Manager Minimum 12 years experience, 5-7 years people management experience.

Experience for Sr. Operations Manager Minimum 15+ years experience, 7-10 years people management experience.

Education Background Bachelor Degree (Major) Graduates Only.

Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do DIRECT EMAIL -

Join New Era Technology, where
People First
is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Job Title: Service Delivery Manager
Company:
New Era Technology )

Employment Type:
Permanent (India Payroll)

Work Mode:
Remote

About New Era Technology
New Era Technology is a global technology solutions provider helping businesses transform with innovative IT, cloud, collaboration, and managed services. With a presence across multiple geographies, we deliver excellence through technology and people, empowering our clients to focus on their core business while we manage the complexity of IT.

Role Overview
We are seeking a highly skilled
Service Delivery Manager (SDM)
to lead our Managed Services delivery function. The SDM will be responsible for driving customer satisfaction, ensuring seamless service delivery, managing SLAs, and providing leadership to the Managed Services Support team. This role will play a critical part in aligning our service operations with business strategy, enhancing client experience, and ensuring profitability.

Key Responsibilities

• Drive the implementation of the Managed Services strategy and vision, ensuring alignment with business objectives.
• Oversee and monitor Service Level Agreements (SLAs), ensuring consistent, high-quality delivery to clients.
• Act as the primary escalation point for service issues, ensuring swift resolution and customer satisfaction.
• Lead and mentor the Managed Services Support team, fostering a culture of excellence, ownership, and continuous improvement.
• Collaborate with cross-functional teams (Operations, Sales, and Account Management) to strengthen service offerings and support new business opportunities.
• Monitor service delivery KPIs, prepare regular client health/status reports, and drive corrective actions where required.
• Ensure adherence to Service Management processes, SOPs, and best practices.
• Track account profitability by monitoring labor, overheads, and contract performance.
• Work with Sales and Account teams to refine Managed Services offerings and support the success of new accounts.
• Contribute to hiring, onboarding, and performance management of technical team members.
• Prepare and present monthly Availability & Service Reports to clients and internal leadership.
• Support pricing of new client requests and contribute to continuous process optimization.

Qualifications & Experience

• 3–5 years of experience in a Service Delivery Management or equivalent client-facing role.
• Strong background with a Managed Services Provider (MSP) or Cloud Services Provider (CSP).
• Proven experience in managing SLAs, escalations, and client relationships.
• Hands-on experience with ConnectWise PSA (preferred).
• Broad technical knowledge across IT infrastructure, cloud, and managed services ecosystems.

Skills & Attributes

• Strong analytical, problem-solving, and decision-making skills.
• Excellent interpersonal, communication, and presentation abilities.
• Professional, diplomatic, and customer-focused approach.
• Ability to thrive in a fast-paced, multi-tasking environment.
• Forward-thinking, energetic, and adaptable to change.

Why Join Us?

• Be part of a global technology leader with a strong reputation for innovation.
• Opportunity to work with diverse clients and technologies.
• Collaborative, growth-driven, and flexible remote work culture.
• A chance to lead and shape the future of our Managed Services practice.

Interested candidates, please share your updated resume at:

New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here

The Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings, capacity planning and forecast, operations and headcount forecast and budgeting, vendor management, audit compliance , along with planning, assigning and directing work, and accountable for overall delivery.

Primary Responsibilities:

• Primary accountability for delivery within the boundaries of the contractual agreements, while ensuring Service Levels are met including capacity management (logistics, planning and execution) and performance management.
• Ensure that Hitachi Vantara meets or exceeds the SLAs and Contract Deliverables.
• Accountable for the overall delivery team that handles the day-to-day operations of the infrastructure for which Hitachi Vantara is responsible.
• Conduct weekly and monthly service review meetings and review service performance reports with customer account team.
• Conduct monthly governance meetings with internal operations team.
• Act as the situation manager in the event of a critical incident for the assigned account(s).
• Owns and ensures timely incident escalation occurs in accordance with established escalation matrix, policies, procedures and SLA requirements for the assigned account(s).
• Coordinate problem management process with technical leads and review root cause analysis reports for critical incidents to be provided to customers.
• Analyzing and reporting actual to contracted SLA performance levels.
• Review, track and report on SLA breach reports, service credits and service improvement plans.
• Reports to the India PS delivery lead and supports the account teams in furthering the relationship customers.
• Owns the creation, establishment and maintenance of IT policies, procedures and practices using ITIL framework to efficiently manage the storage infrastructure.
• Ensuring compliance with established policies, procedures and practices defined by Hitachi for managing the infrastructure.

As the process owner of Continual Service Improvement:

• Own and champion Continual Service Improvement framework and CSI programs within account to achieve measurable improvements in customer experience, improve service quality, improve efficiency and lowered costs.
• Evaluate and analyze KPI and metrices to identify and propose opportunities for continual service improvement in all areas of the ITIL Operations Management process.
• Deploy continual service improvement programs to improve ITIL service strategy, service design, service transition, service operation, to align IT services with business goals and objectives.
• Ensure CSI programs are designed to meet or exceed related SLAs and KPIs and implemented end-to-end.
• Measure, monitor, refine CSI plans to support delivery excellence framework.

Required Skills:

• Minimum of 10 years of Delivery Management and/or IT Operations Management experience in the IT industry with a strong background in Continuous Service Improvement.
• Proficient with hardware, software and operating systems found in enterprise environments (experience in data storage domain preferred).
• Possess strong understanding of ITIL framework and ITSM.
• Strong understanding of multiple business environments.
• Knowledge in Hitachi Vantara Storage, Compute and Infrastructure.
• Prior experience leading, motivate and direct a delivery team.
• Ability to prioritize projects and deliverables.
• Excellent communication and organizational skills

Education and Certification:

• Bachelor's Degree or equivalent in IT Management or other related technology fields of study.
• ITIL Certification is mandatory
• PMP Certification is preferred.

Job Type: Full-time

Pay: ₹696, ₹2,167,099.12 per year

Work Location: In person

Description
Position/ Job Title:
**Service Delivery Manager

Location: Bengaluru, Karnataka
Job Description for the Position:**

• The Service Delivery Manager (SDM) is responsible for the effective management and organization of operational aspects of IT Services. The job holder is responsible for coordinating the various projects as initiated by the customer and will be single point contact for the customer.
• A Service Delivery Manager (SDM) is responsible in ensures that services and support processes meet customer needs while maintaining efficiency, quality, and cost-effectiveness.
• SDM should have had experience in managing a relatively large size teams of 80 to 100 team members

Experience:

• 20+ years' experience, with at least 8 to 10 years in IT Outsourcing and Services.
• Ideal candidate would be expected to have a good understanding of technology in Systems.
• Should have very strong written and oral communication skills in English
• Ability to work independently with little day to day support – self starters

Preferred Spoken Languages – English
Responsibilities:
IT Services Management:

• Strong knowledge in ensuring services and support processes meet customer needs while maintaining efficiency, quality, and cost-effectiveness.
• Possess experience in working closely with teams to align service strategies with production goals.
• Strong knowledge in identifying and implementing process improvements using methodologies such as Six Sigma, and Kaizen.
• Expertized in managing customer relationships, acting as a primary point of contact for service-related issues.
• Should have experience in ensuring compliance with industry regulations, safety standards (OSHA, ISO 9001, etc.), and environmental policies.
• Should possess knowledge on how to coordinate with production, maintenance, and supply chain teams to ensure smooth service operations.
• Expertized on Incident recovery, Problem management, reduction of tickets, server onboarding and offboarding, assert management, risk management.
• Strong knowledge in addressing customer inquiries and concerns; analyzing requests and ensuring to meet timely delivery goals, SLAs or KPIs and contractual bindings.
• Good experience in allocation of resources effectively to meet service demands.
• Strong knowledge in addressing customer inquiries and concerns; analyzing requests and ensuring to meet timely delivery goals, SLAs or KPIs and contractual bindings.
• Expertized on Incident recovery, Problem management, reduction of tickets, server onboarding and offboarding, assert management, risk management.
• Review and present executive summaries/dashboard and SLA reporting as required to senior leadership and Customers.
• Understand and support client in managing inventory of devices supported and to help them in keeping the inventory updated.
• Own the KPIs agreed in the contract.
• Make recommendations on strategies in respect of various technologies.
• Provide the periodical reports and other ad-hoc reports as per the contract to the customer
• Maintaining disaster recovery and business continuity processes for the customer
• Build long-term relationship with the customer
• Deliver continual improvement in service measures and KPIs
• P&L responsibility
• Automation in service delivery
• Resource management
• Utilization
• Will be responsible for billing
• Value add to customer-YOY by working closely with the in consultation with CoE
• Overall SLA management – Operation interaction with technologies Lead / Service Owner
• Overall Customer Satisfaction & Employee satisfaction

Team Management:

• Management of onshore & Offshore team members of up to 100
• Motivation of individuals and building team working
• Employee retention, motivation and training
• Focus on grooming people from L1 to L2, L2 to L3 within select timelines
• Development of technical and personal skills for team members
• Address suitable career development of staff

Personal Management:

• Demonstrate personal commitment to excellence.
• Work toward continual improvements within the account and recommend improvements in the process.
• This is a middle - Senior management position and should concentrate on the control & organization of the reporting staff members
• Maintain awareness of customer's business and IT's role in it
• Awareness of other companies' IT functions, especially in the financial sector
• Deal effectively with outside contacts / vendors
• Avoid unnecessary conflicts and should know how to escalate issues
• Should be able to adjust to people, culture, policies and situations
• Should have capacity to effect the actions, behavior and opinions of others by appealing to reason or understanding
• Will participate in monthly reviews and governance meetings
• Will coordinate QA, and Audit.

Education:

• Education – Minimum Qualification - Engineer / MBA desired MCSE/CCNP or Equivalent technical certification