39 Tata Consultancy Services jobs in Delhi

Who is ERM?
ERM is a leading global sustainability consulting firm, committed for nearly 50 years to helping organizations navigate complex environmental, social, and governance (ESG) challenges. We bring together a diverse and inclusive community of experts across regions and disciplines, providing a truly multicultural environment that fosters collaboration, professional growth, and meaningful global exposure. As a people-first organization, ERM values well-being, career development, and the power of collective expertise to drive sustainable impact for our clients—and the planet.

Introducing our new Global Delivery Centre (GDC)
Our Global Delivery Centre (GDC) in India is a unified platform designed to deliver high-value services and solutions to ERM’s global clientele. By centralizing key business and consulting functions, we streamline operations, optimize service delivery, and enable our teams to focus on what matters most—advising clients on sustainability challenges with agility and innovation. Through the GDC, you will collaborate with international teams, leverage emerging technologies, and further enhance ERM’s commitment to excellence—amplifying our shared mission to make a lasting, positive impact.

Job Objective

To lead the strategic development and operational execution of the Global Delivery Centre (GDC), driving its transformation into a next-generation global delivery model supporting ERM’s consulting business. This role will have primary responsibility for the set up and delivery of all consulting service delivery that occurs out of the GDC.

It is central to our global delivery transformation — enabling high-quality, scalable, and innovative support for consulting services delivery across ERM. The ideal candidate combines operational rigor, a deep understanding of consulting work, and the ability to lead and inspire cross-functional teams in a fast-paced, high-growth environment.

Key Accountabilities & Responsibilities

The Head of GDC - CS will be responsible for building and leading the Consulting Support Services (CS) delivery capability within ERM’s Global Delivery Centre (GDC). This role will ensure that CS services are delivered with excellence, innovation, and consistency, in alignment with ERM’s consulting priorities and client delivery standards. The leader will establish the CS delivery operating model, manage performance governance, foster collaboration with global and regional consulting leaders, and drive continuous improvement across services supported by GDC - CS.

Key Responsibilities are:

Strategic Leadership:

Define and execute the vision for delivering consulting excellence through the GDC, building a scalable, future-ready operating model to support evolving consulting services needs in partnership with regional consulting leadership.

Align CS service delivery outcomes with ERM’s global consulting priorities, while collaborating with Business enablement and Commercial COE functions as needed to support effective consulting delivery.

Lead transformation initiatives to enhance efficiency, scalability, and innovation.

Set Up and Strategy

Establish and scale the India-based delivery center from the ground up — including org structure, infrastructure, and initial hiring.

Collaborate with global and regional consulting leaders to define delivery scope, priorities, and target capabilities.

Contribute to the design of a scalable operating model aligned with quality, efficiency, and growth goals.

Provide input and insights to the development of pricing and deployment strategies for consulting services delivery in collaboration with the Head of NGD CS, Head of Services, Finance, and regional leadership.

Operational Excellence:

Develop and manage SLA/KPI frameworks for consulting service delivery.

Monitor and enhance process workflows, ensuring alignment with regional and global business needs.

Contribute to the definition of optimal delivery models (onshore/offshore, resource mix) to enable scalable, cost-effective consulting services support.

Lead governance and reporting for operational performance, providing actionable insights to stakeholders.

Stakeholder Management:

Serve as a primary interface for service leads and regions.

Facilitate communication, manage escalations, and ensure alignment on priorities.

Innovation and Transformation:

Champion next-generation delivery methods, leveraging Gen AI, data platforms, and ERP integrations.

Foster a culture of continuous improvement and proactivity.

Identify and mitigate risks, ensuring resilience and scalability of operations.

Team Leadership:

Build and mentor a high-performing team aligned with GDC’s ethos of empathy, collaboration, and accountability, and capable of supporting both internal operations and high-quality consulting services delivery.

Provide matrix leadership to CS Service Line Leads within the GDC structure — responsible for fostering consistent delivery standards, performance management, and governance of consulting services support while enabling functional reporting to regional consulting leadership for project execution.

Oversee recruitment, training, and functional handovers to ensure readiness for operations.

Promote a culture of ownership, boldness, and data-driven decision-making.

Project and Program Management:

Oversee the execution of transformation projects from ideation to completion.

Ensure timelines, budgets, and deliverables are met while maintaining quality standards.

Document lessons learned and drive continuous improvement cycles.

Service Vertical Ownership: Opportunity to own and scale specific consulting service verticals within the GDC operating model as maturity grows, collaborating with global and regional consulting leaders.

Influence And Decision Making Authority

Strategic Vision: Develop and execute strategies for the GDC, establishing it as a next-generation global delivery model that drives operational excellence, scales consulting services delivery support, and collaborates with Global Service Leaders to create differentiated client solutions.

Operational Excellence: Oversee day-to-day operations, ensuring SLA and KPI adherence while optimizing workflows to enhance service delivery and scalability.

Change Management: Use influence and leadership to drive adoption of new processes, scale GDC services, and manage organizational change across global teams.

Stakeholder Collaboration: Partner with global and regional leaders to align GDC initiatives with business goals, resolve escalations, and deliver measurable outcomes.

Leadership and Empowerment: Inspire and guide cross-functional teams, promoting a culture of accountability, innovation, and excellence within the GDC.

Governance and Compliance: Establish governance frameworks, ensure compliance with ERM policies, and provide transparent reporting to stakeholders.

Shape and manage the CS delivery operating model within the GDC, providing matrix leadership for CS Service Line Leads and driving accountability for service delivery KPIs in alignment with the Head of NGD CS, Global Service Leaders, and regional consulting leadership.

Job Requirements & Capabilities

Qualifications: #

Bachelor’s degree in humanities, science or engineering or a related field; MBA or equivalent preferred.

15+ years of experience in shared services, global delivery centers, or operational excellence roles.

Focus on professional services firms and client service delivery, ideally in sustainability consulting

Proven track record in leading transformation initiatives in a global organization i.e. more specifically with experience of building a scaled capability and re-engineering existing service delivery models

Strong knowledge of SLA/KPI frameworks, governance, and reporting mechanisms.

Experience in managing cross-functional teams and large-scale projects.

Familiarity with Gen AI, data platforms, ERP systems (e.g., Workday, Salesforce), and agile methodologies.

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

Business Technology

ZS’s Technology group focuses on scalable strategies, assets and accelerators that deliver to our clients enterprise-wide transformation via cutting-edge technology. We leverage digital and technology solutions to optimize business processes, enhance decision-making, and drive innovation. Our services include, but are not limited to, Digital and Technology advisory, Product and Platform development and Data, Analytics and AI implementation.

What you’ll do:

Collaborate with ZS internal teams and client teams to shape and implement high quality technology solutions that address critical business problems 

Understand and analyze business problems thoroughly, and translate them into technical designs effectively 

Design and implement technical features using best practices for the specific technology stack being used 

Assist in the development phase of implementing technology solutions for client engagements, ensuring effective problem-solving 

Apply appropriate development methodologies (e.g., agile, waterfall, system integrated testing, mid-development client reviews, embedded QA procedures, unit testing) to ensure successful and timely completion of projects 

Provide guidance and support to team members in creating comprehensive project implementation plans 

Work closely with a development team to accurately interpret and implement business requirements 

What you’ll bring :

Bachelor's or Master's degree in Business Analytics, Computer Science, MIS or related field with academic excellence 

Proficiency in RDBMS concepts, SQL, and programming languages such as Python

Strong analytical and problem-solving skills to convert intricate business requirements into technology solutions 

Knowledge of algorithms and data structures 

Additional Skills :

0-3+ years of relevant professional experience in delivering small/medium-scale technology solutions 

Strong verbal and written communication skills to effectively convey results and issues to internal and client teams Familiarity with Big Data Concepts and Cloud Platforms like AWS, Azure, and Google Cloud Platform

Understanding of productivity tools such as co-pilot and SQL generation

Travel to other offices as required to collaborate with clients or internal project teams 

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
UKG Ready (UKGR) is an exciting product of Ultimate Kronos Group (UKG) which continues to experience incredible growth! If you are interested in taking your career to the next level by utilizing and enhancing your software implementation and consulting skills, then this is the job for you! We are seeking talented software implementation professionals who are interested in being part of our dynamic, fast-paced environment and are eager to develop their career and make a difference for UKG.
You will be joining the Data Services Consulting (DSC) job family of UKG Customer Experience (CX) workgroup for the new customer deployments of UKGR product and work with UKGR delivery teams & customers in US-Canada region.
We hire people having knowledge in Human Capital Management &/or Workforce Management domain for products like ADP, Ceridian Dayforce, Oracle HCM, PeopleSoft, Ramco, SAP SuccessFactors, Workday.
This Associate Manager will lead a function or team of individual Data Services Consultants responsible for delivering the Payroll Check History import to UKG Ready customers, and as well expected to contribute directly to other Payroll implementation activities.
This individual is expected to drive a highly collaborative environment by understanding the business as a whole and providing technical & implementation guidance to meet project deliverables in a timely and efficient manner. This individual will also be responsible for creating and sustaining a culture of highly engaged employees through the facilitation of development, continued learning, clear directions and expectations, and continued process improvement.
Regarding the implementation activities, this person is expected to get trained in implementation activities of Payroll module in UKG Ready product and be able to support with configuration activities and also participate in other project phases to be able to successfully support end-to-end implementation. This would eventually help the individual to effectively manage the team in long term.
Look at the responsibilities and qualifications below to learn more!
Responsibilities include:
- Engage with our clients directly or indirectly to understand their business needs regarding the implementation of various modules of UKG Ready product.
- Leverage your knowledge and experience to consult on best practices and assist clients (directly or through some onsite person) in designing and building a solution that meets their needs.
- Utilize your technical aptitude to re-configure our software solution.
- Stay up to date on the latest product features and functionality.
- Work cross-functionally and amongst a team on new client implementation, upgrade, and change order projects.
- Provide technical leadership and guidance to the team to ensure projects are completed within expectations.
- Work with peers to assign projects based on skill, experience, and availability; clearly communicates task priorities, helping team members to adjust workload as needed.
- Anticipate problems or situations that could affect the team or peers. Assess the potential impact on own and others' work and develop and execute the best work solution.
- Track and monitor all team projects and engage as necessary to remove roadblocks and ensure successful project delivery.
- Create a collaborative environment within the direct business team and throughout UKG company.
- Encourage open and honest communication within direct team as well as across the organization.
- Continually solicit feedback from team members, peers, and supervisors to find new or better ways to operate, improve efficiency, and/or develop themselves.
- Drive the business to continually improve processes and efficiencies. This includes practicing risk taking as well as creating an environment where employees take risks.
- Proactively communicate relevant information to team members, peers, and superiors.
- Ensure all personal and team administrative tasks are completed timely and accurately.
- Ensure all personal are following the established best practices and methodologies.
Qualifications:
Individuals looking to be a part of our talented team should possess the following:
- Experience working in a cloud company or having managed a product implementation team.
- Bachelor degree in Commerce/Science/Engineering and minimum 10+ years of work experience, including experience of Global implementations.
- US Payroll domain work experience strongly preferred.
- Strong analytical skills with the track record of driving change and process improvements.
- Demonstrated ability to adapt to new technologies and changing environments.
- Demonstrated team leadership skills with the ability to setting up new teams as well as work as part of a bigger project team.
- Excellent written and verbal communication skills, with the ability to work with all levels of individuals in a global organization.
- Ability to work in a fixed business-required shift (11:30 AM to 8:30 PM IST).
- Ability to travel domestic & international as needed.
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
NOTICE ON HIRING SCAMS
UKG will never ask you for a copy of your driver's license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here ( .
ABOUT OUR JOB DESCRIPTIONS
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

Our client is seeking a highly motivated and results-oriented Senior Sales Director specializing in Technology Solutions to join their fully remote sales team. This strategic role is responsible for driving revenue growth, building and leading a high-performing sales force, and developing robust sales strategies for cutting-edge technology products and services. The ideal candidate possesses a deep understanding of the technology landscape, exceptional leadership abilities, and a proven track record of exceeding sales targets in competitive markets. You will be instrumental in identifying new business opportunities, nurturing client relationships, and expanding market share.

Key responsibilities include:

• Developing and executing comprehensive sales strategies to achieve ambitious revenue targets.
• Leading, mentoring, and motivating a remote sales team to maximize performance.
• Identifying and pursuing new business opportunities through market analysis and lead generation.
• Building and maintaining strong, long-lasting relationships with key clients and strategic partners.
• Overseeing the entire sales cycle, from prospecting and qualification to negotiation and closing deals.
• Collaborating with marketing and product development teams to align sales efforts with market demands and product roadmaps.
• Developing and delivering compelling sales presentations and proposals.
• Forecasting sales performance and managing the sales pipeline effectively.
• Staying current with industry trends, competitor activities, and technological advancements.
• Ensuring exceptional customer satisfaction and driving customer retention.

The successful candidate will have a Bachelor's degree in Business Administration, Marketing, or a related field; an MBA is a plus. A minimum of 8-10 years of progressive experience in technology sales and sales management is required, with a demonstrated history of achieving and exceeding sales quotas. Proven experience in building and leading remote sales teams is essential. Strong understanding of SaaS, cloud computing, or other relevant technology domains is highly desirable. Exceptional negotiation, communication, and presentation skills are crucial. This remote leadership role offers the flexibility to drive significant sales success across a broad market.

Our client, a rapidly expanding innovator in the technology solutions sector, is seeking a highly accomplished and strategic National Sales Director to lead their sales operations. This senior leadership role, based out of Ghaziabad, Uttar Pradesh , is responsible for developing and executing a comprehensive national sales strategy to drive revenue growth, expand market presence, and achieve ambitious targets. You will lead, mentor, and inspire a national team of sales professionals, fostering a high-performance sales culture. The ideal candidate possesses a deep understanding of technology solutions sales, a proven track record of exceeding targets in national markets, and exceptional leadership and strategic planning capabilities. This hybrid role requires significant time spent managing the team and engaging with key clients nationally, balanced with remote strategic planning and administrative responsibilities. You will be instrumental in shaping the company's market position and driving its next phase of growth.

Key Responsibilities:

• Develop and implement a cohesive national sales strategy to achieve revenue, market share, and profitability goals.
• Lead, manage, and motivate a national sales team, setting clear objectives and providing ongoing coaching and development.
• Establish and monitor key performance indicators (KPIs) for the sales team and overall sales performance.
• Identify and cultivate new market opportunities and strategic partnerships across the country.
• Oversee the entire sales cycle, from lead generation and pipeline management to closing high-value deals.
• Build and maintain strong, long-term relationships with key enterprise clients and C-level executives.
• Analyze market trends, competitive landscape, and customer needs to inform sales strategies and product development.
• Collaborate closely with marketing, product, and customer success teams to ensure a unified go-to-market approach.
• Manage the national sales budget effectively and ensure optimal resource allocation.
• Provide accurate sales forecasts and performance reports to senior leadership.
• Represent the company at industry events, conferences, and trade shows.
• Drive continuous improvement in sales processes, tools, and team capabilities.
• Champion a customer-centric approach throughout the sales organization.

Qualifications:

• Master's degree in Business Administration, Marketing, or a related field; relevant technical certifications are a plus.
• 10+ years of progressive experience in technology sales, with a minimum of 5 years in a senior sales leadership role (e.g., National Sales Manager, Director).
• Proven track record of successfully building and leading national sales teams to exceed revenue targets.
• Deep understanding of technology solutions, SaaS, and enterprise software sales.
• Exceptional strategic thinking, analytical, and problem-solving skills.
• Outstanding leadership, communication, negotiation, and interpersonal abilities.
• Proficiency in CRM systems (e.g., Salesforce) and sales enablement technologies.
• Ability to thrive in a hybrid work environment, balancing national travel/client engagement with remote strategic work.
• Strong business acumen and financial literacy.
• Experience in developing and executing successful go-to-market strategies.

This is a career-defining opportunity for a seasoned sales leader to steer the direction of a growing technology company, with a flexible hybrid work model and significant impact potential in the national market.

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS.

Our most valuable asset is our people .

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and

make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. 

What you’ll do:

Strong understanding of data management, data cataloguing, and data governance best practice. Enterprise data integration and management experience working with data management, EDW technologies and data governance solutions.
• The ideal data governance & data Catalog lead will call on their expertise in master data management (#MDM), data governance, and data quality control to effectively oversee the data elements of a complex product catalog.
• Showcasing thorough understanding of design and developing data catalog & data assets on industry known leading tool (Open-source catalog tool, Informatica Cloud data catalog, Alation, Collibra or Atlan) that would be the inventory of collective data assets to help data owners, stewards, and business users to discover relevant data for analytics and reporting.
• Must have experience on Collibra, Data Quality experience, including executing at least 2 large Data Governance, Quality projects from inception to production, working as technology expert.
• Must have 5+ years of practical experience configuring data governance resources including business glossaries, resources, dashboards, policies, search.
• Management of Enterprise Glossary through the review of common business terms and definitions and continuous assessments to ensure data adheres to Data Governance Standards,
• Development and configuration of Collibra/Alation data catalog resources, data lineage, custom resources, custom data lineage, relationships, data domains, data domain groups and composite data domains.
• Implement Critical Data Elements to govern, corresponding Data Quality rules, policy, regulation, roles, Users, data source systems, dashboard/visualization for multiple data domain.
• Administration and management of Collibra/Alation data catalogue tool, user groups, permissions Configuration of Data profiling and data lineage Work with Data Owners, stewards, and various stakeholders to understand Collibra/Alation Catalogue requirements and configure it in the tool.

What you’ll bring:

Bachelor's or Master's degree in Business Analytics, Computer Science, MIS or related field with academic excellence 

 3+ years of relevant professional experience in delivering small/medium-scale technology solutions

Ability to lead project teams, drive end-to-end activities, meet milestones, and provide mentorship/guidance for the team growth

Strong understanding of RDBMS concepts, SQL, data warehousing and reporting

Experience with big data concepts, data management, data analytics and cloud platforms

Proficiency in programming languages like Python 

Strong analytical and problem-solving skills, including expertise in algorithms and data structures 

Additional Skills:

Strong communication skills, both verbal and written, with the ability to structure thoughts logically during discussions and presentations 

Capability to simplify complex concepts into easily understandable frameworks and presentations 

Proficiency in working within a virtual global team environment, contributing to the timely delivery of multiple projects 

Travel to other offices as required to collaborate with clients and internal project teams 

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Job Description (JD)  for Service Delivery Manager – HR Operations

Job Title:  HR Managed Services – Service Delivery Manager

Experience:  9-12 years

About EY Global Delivery Services (GDS):

EY's Global Delivery Services (GDS) is a dynamic and truly global delivery network that works across borders to provide innovative and strategic business solutions to EY member firms and clients worldwide. With over 74,000 professionals, GDS plays a vital role in EY’s growth strategy, helping clients become agile and efficient, and fulfilling our purpose to build a better working world.

The Opportunity:

EY’s Managed Services offers organizations a new way of operating by taking on the operation

of non-core but critical functions, including HR, finance, tax, risk, and compliance. This approach enables organizations to navigate complex conditions and build a platform for long-term value creation.

As part of the HR Managed Services team within GDS, we are seeking a seasoned Service Delivery Manager – HR Operations to lead and manage end-to-end HR service delivery across multiple global HR towers such as Employee Lifecycle (ELC), Talent Acquisition (TA), Learning & Development (L&D), Payroll, and other shared services . The ideal candidate will bring deep operational expertise, strategic thinking, and a client-centric mindset to ensure efficient service delivery, governance, stakeholder engagement, and continuous improvement.

Key Responsibilities:

HR Service Tower Leadership:

Lead delivery teams across HR functions including ELC, TA Ops, L&D, Payroll, and HR Helpdesk.

Oversee day-to-day operations ensuring adherence to service level agreements (SLAs), turnaround times (TATs), and compliance standards.

Drive performance excellence, process efficiency, and consistency across service lines.

Governance & Stakeholder Management:

Establish and lead regular service governance forums with internal and external stakeholders.

Partner with HR, IT, Finance, and business leaders to align service delivery with strategic priorities.

Manage escalations, resolve operational bottlenecks, and ensure proactive communication.

Service Management & Metrics:

Define and monitor KPIs, customer experience (CX) metrics, and operational dashboards.

Ensure high service quality and continuous improvement through data-driven insights.

Drive adoption of service management best practices (, ITIL, ISO, Six Sigma frameworks).

Global Delivery & Transformation:

Manage a global delivery model with geographically dispersed HR teams and support hubs.

Lead large-scale transformation projects focused on digitization, automation, and process reengineering.

Implement new technologies and tools to improve service scalability and agility.

People & Project Leadership:

Manage a high-performing team, including team leads, specialists, and project managers.

Ensure resource planning, talent development, and succession management within the HR Ops organization.

Oversee project management, change management, and stakeholder alignment for key initiatives.

Skills and Attributes for Success:

Strong expertise in Strategic HR Operations and shared service environments.

Experience in client and stakeholder management at global and regional levels.

Proficiency in service management, SLA governance, quality frameworks, and continuous improvement.

Demonstrated ability to lead global delivery models, transformation programs, and change initiatives.

Familiarity with HR technology platforms (, Workday, SAP SuccessFactors, Oracle HCM) and reporting tools.

Strong communication, analytical, project management, and decision-making skills.

To Qualify for the Role, You Must Have:

Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.

10+ years of experience in HR operations, with at least 5-6 years in a leadership/service delivery management role.

Proven track record of managing large-scale global HR service delivery teams and multi-tower operations.

Preferred Certifications:

Certifications or experience with at least with at least one HR technology platform such as Workday, SAP SuccessFactors, Oracle HCM, or PeopleSoft

What We Look For:

A highly motivated professional who thrives in fast-paced global environments.

A team player with strong leadership, interpersonal, and analytical skills.

An innovative mindset, with a willingness to challenge the status quo and implement improvements.

What’s In It for You?

Work with leading global clients across industries.

Exposure to advanced HR technologies and digital HR solutions.

A collaborative environment focused on continuous learning, growth, and career advancement.

EY | Building a better working world 

Our client is seeking a highly motivated and results-driven Senior Business Development Manager to expand their market presence. This is a fully remote position, allowing you to manage your territory and client relationships from anywhere. You will be responsible for identifying new business opportunities, developing strategic partnerships, and driving sales growth for our client's innovative technology solutions. The ideal candidate will have a proven track record in B2B sales and business development, with a deep understanding of the technology sector. Your responsibilities will include prospecting and qualifying leads, conducting market research, and developing customized proposals and presentations to meet client needs. You will negotiate and close complex deals, build and maintain strong relationships with key stakeholders, and represent the company at industry events (virtually or in-person as needed). Excellent communication, negotiation, and interpersonal skills are essential. You should be adept at understanding client challenges and articulating how our client's solutions can provide value. CRM software proficiency is required, along with the ability to manage a robust sales pipeline. This role demands a self-starter with a proactive approach and the ability to work independently and achieve ambitious sales targets. This is an exceptional opportunity to contribute to the growth of a leading technology company, working in a flexible, remote-first environment and earning competitive compensation based on performance. Join our dynamic team and help shape the future of technology sales. We are committed to fostering a diverse and inclusive remote workforce.

Our client is seeking a dynamic and results-driven Senior Sales Manager to lead their business development efforts for cutting-edge B2B technology solutions in the thriving market of Ghaziabad, Uttar Pradesh . This pivotal role requires a strategic thinker with a proven ability to drive revenue growth, build and manage a high-performing sales team, and foster strong client relationships. The ideal candidate will have extensive experience in enterprise software sales, cloud solutions, or IT services, with a deep understanding of complex sales cycles and the ability to articulate value propositions to C-level executives. You will be responsible for developing and executing sales strategies, setting ambitious targets, and overseeing all aspects of the sales process from lead generation to closing deals. Key responsibilities include mentoring and coaching sales representatives, analyzing market trends, identifying new business opportunities, and collaborating with marketing and product development teams to ensure alignment. A demonstrated track record of consistently exceeding sales quotas is essential. The ability to negotiate complex contracts and manage key accounts effectively is also critical. We are looking for a motivated leader with exceptional communication, negotiation, and interpersonal skills. This is an exciting opportunity to make a significant impact on the company's growth trajectory and lead a team of talented sales professionals.

Responsibilities:

• Develop and implement strategic sales plans to achieve revenue targets.
• Lead, mentor, and manage a team of sales professionals.
• Identify and pursue new business opportunities within target markets.
• Manage the entire sales cycle, from lead generation to closing.
• Build and maintain strong relationships with key clients and stakeholders.
• Conduct market research and analyze sales data to identify trends and opportunities.
• Collaborate with marketing and product teams to develop effective sales strategies.
• Negotiate contracts and pricing agreements.
• Deliver compelling sales presentations and product demonstrations.
• Achieve and exceed quarterly and annual sales quotas.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA is a plus.
• Minimum of 7 years of experience in B2B sales, with at least 3 years in a sales management role.
• Proven track record of exceeding sales targets in technology solutions.
• Experience with enterprise software, cloud services, or IT solutions.
• Strong understanding of sales methodologies and CRM systems.
• Excellent leadership, team management, and coaching skills.
• Exceptional negotiation, communication, and presentation abilities.
• Ability to develop and execute strategic sales plans.
• Strong analytical skills and market awareness.
• Willingness to travel as required.