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6 Tata Consultancy Services jobs in Kochi

Key Account Manager - Technology Solutions

682001 Kochi, Kerala ₹750000 Annually WhatJobs

Posted 10 days ago

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Job Description

full-time

Our client is seeking a dynamic and results-oriented Key Account Manager to drive sales and build strong relationships with major clients in the technology solutions sector. This is a fully remote position, enabling you to manage your territory and client interactions from your home office. You will be responsible for developing and executing strategic account plans to achieve sales targets, expand business opportunities, and ensure exceptional customer satisfaction. Your primary focus will be on understanding client needs, presenting tailored technology solutions, and closing complex deals. Key responsibilities include identifying and prospecting potential key accounts, building rapport with key stakeholders, negotiating contracts, and managing the entire sales cycle from lead generation to deal closure. You will act as the primary point of contact for your assigned accounts, ensuring ongoing client success and identifying opportunities for upselling and cross-selling. The ideal candidate possesses a proven track record in B2B sales, specifically within the technology or software industry, and excellent negotiation and communication skills. Experience with CRM software and sales methodologies is essential. We are looking for a motivated self-starter with a deep understanding of technology trends and the ability to articulate value propositions effectively. You will work collaboratively with internal technical and support teams to ensure client needs are met. Success in this role hinges on your ability to build trust, deliver value, and foster long-term partnerships.

Responsibilities:

Develop and implement strategic sales plans for key accounts.
Identify and pursue new business opportunities within assigned accounts.
Build and maintain strong, long-lasting relationships with key client stakeholders.
Understand client needs and effectively present technology solutions.
Negotiate contracts and close sales agreements.
Manage the entire sales cycle from prospecting to deal closure.
Achieve and exceed sales targets and revenue goals.
Act as the primary point of contact for key clients.
Collaborate with internal technical and support teams.
Provide regular sales forecasts and account status reports.

Qualifications:

Bachelor's degree in Business Administration, Marketing, or a related field.
Minimum of 5 years of experience in B2B sales, with a focus on technology solutions.
Proven track record of meeting or exceeding sales quotas.
Excellent negotiation, communication, and presentation skills.
Strong understanding of technology products and services.
Proficiency with CRM software (e.g., Salesforce, HubSpot).
Ability to build rapport and establish trust with clients.
Self-motivated, proactive, and able to work independently.
Strong organizational and time management skills.
Experience in account management and strategic selling.

This remote sales leadership opportunity offers a competitive compensation package and the chance to represent innovative technology solutions. If you are a driven sales professional ready to conquer new markets, apply today.

This advertiser has chosen not to accept applicants from your region.

EY - GDS Consulting - AI and DATA - Managed Services - Manager

Kochi, Kerala WomenTech Network

Posted today

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Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY GDS – Data and Analytics (D&A) –Managed services- Manager

We’re looking for candidates who can fullfil the role of Service Delivery Manager (SDM) to work as part of the of the AI&Data Team, and is tasked with a pivotal leadership role in the management and oversight of contracted services within the account. The SDM will act as the operational owner of the Statement of Work (SoW), ensuring that all service delivery aligns with Service Level Agreements (SLAs).

This role requires an individual with strong data and analytics background, third party vendor management skills, expertise in cloud-related technologies, and a results-driven mindset focused on operational excellence, continuous improvement, and commercial accountability.

Your key responsibilities

Oversee Support Operations: Ensure the efficiency and effectiveness of all support operations within the Account.

Collaborate with Stakeholders: Engage in regular discussions with clients, internal teams, and external partners to align on support strategies.

Issue Resolution Management: Proactively identify and escalate application-related issues to vendors and stakeholders to ensure timely resolution.

Service Level Assurance: Monitor and maintain service continuity to meet agreed-upon service levels.

Performance Reporting: Generate and present periodic reports on support function performance, including metrics on service delivery and financial health.

Incident Management: Act as the escalation point for support incidents, ensuring swift resolution and communication.

Team Leadership: Lead and mentor the support team, fostering a culture of high performance and continuous improvement.

Offshore Support Coordination: Manage the offshore support process, ensuring seamless delivery of services across locations.

Escalation Management: Identify, escalate, and resolve issues as they arise, ensuring minimal disruption to service.

Resource Management: Oversee resource induction, allocation, effort tracking, and staff development to optimize team performance.

Risk Assessment: Regularly review and manage risks associated with support operations to enable proactive decision-making.

Leadership Development: Cultivate a high-performance work culture through effective leadership and people management practices.

Second-Level Support: Serve as the second-level point of contact for offshore support, providing guidance and assistance as needed.

Proactive Issue Management: Implement strategies for risk and issue management to mitigate potential disruptions in service delivery.

Customer Satisfaction Oversight: Monitor customer feedback and satisfaction levels to ensure high-quality support services.

Training and Development: Develop and implement training programs for support staff to enhance their skills and knowledge.

Process Improvement: Identify areas for process improvement within the support function and implement best practices.

Budget Management: Manage the budget for the support team, ensuring resources are allocated effectively and efficiently.

Technology Utilization: Leverage technology and tools to streamline support processes and improve service delivery.

Support Documentation: Ensure that all support processes and procedures are well-documented and accessible to the team.

Performance Metrics Analysis: Analyze performance metrics to identify trends and areas for improvement in support operations.

Crisis Management: Develop and implement crisis management plans to address potential service disruptions.

Vendor Management: Manage relationships with third-party vendors and service providers to ensure quality support services.

Compliance and Standards: Ensure that support operations comply with industry standards and regulatory requirements.

Workforce Planning: Plan and forecast staffing needs based on support demand and service level agreements.

Conflict Resolution: Address and resolve conflicts within the support team or with customers to maintain a positive work environment.

Reporting and Analytics: Create detailed reports and analytics on support performance for management review.

Onboarding New Team Members: Develop and implement a structured onboarding program for new support staff to ensure they are equipped with the necessary knowledge and skills.

Offboarding Process: Develop and manage a structured offboarding process for departing team members to ensure a smooth transition.

Transition : Facilitate comprehensive knowledge transfer sessions between the development and support teams to ensure proper handshaking.

Skills and Attributes for Success

High level of stakeholder management, with the ability to influence without authority.

Critical thinking and structured problem-solving under pressure.

Strong contract interpretation and vendor governance capabilities.

Effective communicator—capable of translating between business, legal, and technical teams.

Skills and Attributes for Success

High level of stakeholder management, with the ability to influence without authority.

Critical thinking and structured problem-solving under pressure.

Strong contract interpretation and vendor governance capabilities.

Effective communicator—capable of translating between business, legal, and technical teams.

To Qualify for the Role, You Must Have

10-15 years of experience in service delivery management or similar roles in data and analytics.

Demonstrates the ability to work across multiple shifts and during off-office hours, ensuring availability and responsiveness to meet organizational needs and support service delivery requirements.

Possesses strong expertise and in-depth knowledge of both cloud and traditional technology stacks, including but not limited to Azure, AWS, DBX, MSBI, Tableau, Power BI, and BODS.

Strong understanding of ITIL/ITSM practices, SLA tracking, and service management frameworks.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

This advertiser has chosen not to accept applicants from your region.

Business Consulting - Agile Coach - Project Management Office

Kochi, Kerala EY

Posted today

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Job Description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The Opportunity

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. We are seeking a passionate and experienced Agile Coach to lead and transform our teams in adopting Agile methodologies. You will be responsible for guiding cross-functional teams in the implementation of Agile practices, fostering a culture of continuous improvement, and enhancing team collaboration to deliver high-quality products.

Key Responsibilities

Coaching and Mentoring: Coach teams in Agile principles and practices, helping them to adopt and adapt Agile methodologies such as Scrum, Kanban, or Lean. Engage with team members to explore areas of improvement in Agile practices and promote a culture of continuous improvement.

Scrum Master Responsibilities: Partner with Product Owners to prioritize work through the backlog and manage Scrum artifacts. Facilitate Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement.

Performance Metrics: Define process metrics within the Scrum team to ensure seamless communication with stakeholders. Measure team progress using metrics like burn-down charts and track dependencies with other Scrum Teams for seamless delivery.

Organizational Change: Work with senior leadership to embed Agile principles in day-to-day scenarios and collaborate with other leaders to drive organizational change.

Identify Continuous Improvement Opportunities: Proactively identify opportunities for continuous improvement and share best practices. Navigate the organization to remove impediments impacting team progress.

General Responsibilities

Agile Project Management: Manage multiple critical projects, requiring matrix management of activities across all functional areas. Drive project planning activities, including stakeholder identification, risk management, and regular status reporting.

Stakeholder Management: Communicate, influence, and negotiate with Product Owners and stakeholders to ensure alignment on project goals and deliverables. Create and maintain project schedules, identifying resource estimates, timelines, milestones, and critical paths.

To Qualify for the Role You Must Have

Education: Bachelor’s or Master’s degree in Software Engineering, Information Technology, MBA, MCA, or any other related Master's degree.

Experience: 5-10 years of relevant Agile experience (Scrum Master, Agile Coach/Mentor) with at least 3-7 years of hands-on project management experience delivering technology solutions.

Communication Skills: Exceptional communication and stakeholder management skills.

Mandatory Agile Certifications: Preferably SAFe Agile or (PSM I + PSM II) or Scrum Alliance (Certified Scrum Master).

Project Management Certification: PMP is preferred but not mandatory.

Skills Desired:

Substantial experience working as part of Agile teams.

Ability to embed and foster Agile ways of working at the team level.

Proactively upskill the team in Agile practices.

Identify opportunities for continuous improvement and share best practices.

Communicate, influence, and negotiate with Product Owners and stakeholders.

Navigate the organization to remove impediments impacting team progress.

Analyse and refine existing processes.

Coach and mentor team members to drive continuous improvement.

Deep understanding of agile software delivery and operational aspects.

Knowledge of Agile frameworks (DevOps, etc.).

Experience with JIRA/Azure DevOps or similar software.

Understanding of technology-enabled business transformation and delivering enterprise-level IT projects.

Exceptional communication and stakeholder management skills

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

This advertiser has chosen not to accept applicants from your region.

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6 Tata Consultancy Services jobs in Kochi

Key Account Manager - Technology Solutions

Job Description

EY - GDS Consulting - AI and DATA - Managed Services - Manager

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Business Consulting - Agile Coach - Project Management Office

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