81 Tcs jobs in Delhi

TCS Hiring for Cloud Contact Center Architect_PAN India

Experience: 8 to 14 Years Only

Job Location: PAN India

TCS Hiring for Cloud Contact Center Architect_PAN India

Required Technical Skill Set:

Cloud Contact Center Architect:

Nice CX one implementation expert:

Experience & Skill Requirements:

- 10 - 12 + years of experience in Contact Center technology

- Solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)

- Must have worked on AI & Gen AI capabilities Contact Center's offer for self-service, augmentation and operational excellence

- At least one Cloud Contact Center design and implementation experience is a must

- Cloud Contact Center Architect certifications are preferred

Responsibilities:

- Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)

- Layout approach for integrating Cloud Contact Center platforms with Enterprise Business Applications

- Conduct solution reviews to identify gaps and propose tangible recommendations

- Ability to ensure the solution is in compliance with customer's security standards

- Ability to callout risks (if any) at the early stage of the project

- Mentor / guide implementation team

Kind Regards,

Priyankha M

TCS Hiring for Cloud Contact Center Architect_PAN India

Experience: 8 to 14 Years Only

Job Location: PAN India

TCS Hiring for Cloud Contact Center Architect_PAN India

Required Technical Skill Set:

Cloud Contact Center Architect:

Nice CX one implementation expert:

Experience & Skill Requirements:

- 10 - 12 + years of experience in Contact Center technology

- Solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)

- Must have worked on AI & Gen AI capabilities Contact Center's offer for self-service, augmentation and operational excellence

- At least one Cloud Contact Center design and implementation experience is a must

- Cloud Contact Center Architect certifications are preferred

Responsibilities:

- Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)

- Layout approach for integrating Cloud Contact Center platforms with Enterprise Business Applications

- Conduct solution reviews to identify gaps and propose tangible recommendations

- Ability to ensure the solution is in compliance with customer's security standards

- Ability to callout risks (if any) at the early stage of the project

- Mentor / guide implementation team

Kind Regards,

Priyankha M

Total Exp : 5 to 15 Years

Locations : Bangalore / Chennai / Mumbai / Pune / Nagpur / Delhi / Coimbatore

Desired Skills:

• 5-15+ years’ experience and expertise in Service-Centric function, preferably in heavy equipment, aerospace, industrial, automotive manufacturing

• Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs, overhauls, Contracts, Service BOM, , Service Analytics, Depot Repair, Warranty, Service / Aftermarket Parts,

IOT and Service System Integration.

• Consulting and deployment of service / aftermarket management solutions.

• Strong communication and presentation skills are required. Will communicating with internal and customer teams. Must display ability to discover and define business requirements. A strong understanding of Business Process Modeling is required.

• Contribute and collaborate with team that implements the solution.

• 70-80% Client Interaction and 30-20% Internal asstes

• Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow, Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics , JDA ,SAP SPM, Oracle etc.) by giving the domain in-puts to IT teams.

• Work on pre-sales activities for identifying and converting business consulting and IT implementation opportunities

Good to Have:

• Consulting – defining strategy, roadmap, business capabilities, requirements and working with team in implementation.

• Identify opportunities through business connects with clients and relationships in TCS ecosystem

Lead RFP responses and contribute

• Track emerging business models and trends for its applicability in manufacturing.

• Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

• Prepare assets for practice

• Experience in outcome centric models

• Experience in Service Planning, Scheduling, product as a service, Statistics, BOM, Catalog building, analytics and automation, Pricing .

• Experience in implementation of PTC SLM Modules, Service Max, IFS, ServiceNow or any SLM packages.

• Digital Enablement of Service Transf-ormation using Big Data, Cloud, Augmented Reality, Artificial Intelligence, Chatbots etc

• Publication of articles in forums

Total Exp : 5 to 15 Years

Locations : Bangalore / Chennai / Mumbai / Pune / Nagpur / Delhi / Coimbatore

Desired Skills:

• 5-15+ years’ experience and expertise in Service-Centric function, preferably in heavy equipment, aerospace, industrial, automotive manufacturing

• Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs, overhauls, Contracts, Service BOM, , Service Analytics, Depot Repair, Warranty, Service / Aftermarket Parts,

IOT and Service System Integration.

• Consulting and deployment of service / aftermarket management solutions.

• Strong communication and presentation skills are required. Will communicating with internal and customer teams. Must display ability to discover and define business requirements. A strong understanding of Business Process Modeling is required.

• Contribute and collaborate with team that implements the solution.

• 70-80% Client Interaction and 30-20% Internal asstes

• Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow, Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics , JDA ,SAP SPM, Oracle etc.) by giving the domain in-puts to IT teams.

• Work on pre-sales activities for identifying and converting business consulting and IT implementation opportunities

Good to Have:

• Consulting – defining strategy, roadmap, business capabilities, requirements and working with team in implementation.

• Identify opportunities through business connects with clients and relationships in TCS ecosystem

Lead RFP responses and contribute

• Track emerging business models and trends for its applicability in manufacturing.

• Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

• Prepare assets for practice

• Experience in outcome centric models

• Experience in Service Planning, Scheduling, product as a service, Statistics, BOM, Catalog building, analytics and automation, Pricing .

• Experience in implementation of PTC SLM Modules, Service Max, IFS, ServiceNow or any SLM packages.

• Digital Enablement of Service Transf-ormation using Big Data, Cloud, Augmented Reality, Artificial Intelligence, Chatbots etc

• Publication of articles in forums