214 Team Lead Wfm jobs in Bangalore
Wfm Lead
Posted today
Job Viewed
Job Description
ROLE: Analyst, Planning & Scheduling
DESIGNATION: Analyst, Planning & Scheduling
LOCATION: Bangalore
YEARS OF EXPERIENCE: 4+Years
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations
Role and Key Responsibilities:
Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams.
- Develop, manage, and maintain comprehensive schedules
- Single Point of Contact for the Business Unit.
- Structure set up to core scheduling activities.
- Forecast Upload and generate the Intraday Patterns (IDP)
- Schedule Generation and Optimization.
- Review IDP (Requirement vs Schedule) with sites/Partners.
- Recommend required headcount with sites/Partners by running different scheduling scenarios.
- Generate IDP and calibrate it in IDP template based on shrinkage applied as per trending IR %
- Coordinate with stakeholders to gather requirements, priorities, and timelines for scheduling activities.
- Ensure resource allocation aligns with project goals and organizational capacity.
- Lead and motivate team members to achieve scheduling objectives efficiently.
- Establish quality control measures to ensure accuracy and consistency in scheduling outcomes.
- Drive continuous improvement initiatives to enhance scheduling processes and team performance.
- Implement and oversee automation solutions for shift creation, time-off approvals, and schedule adjustments
- Identify inefficiencies in manual scheduling processes and implement automation to improve accuracy and efficiency.
- Leverage machine learning and data analytics to enhance workforce scheduling models.
- Stay updated with emerging technologies in WFM, automation, and AI-powered workforce optimization.
- Explore RPA (Robotic Process Automation) opportunities to minimize manual interventions in scheduling.
- Benchmark against industry leaders to adopt best practices in scheduling innovation.
- Monitoring mailbox and managing the workload Will be actively involved in updating the real time exceptions and schedule changes through email request.
Key skills and knowledge:
- Good knowledge of MS Office tools, SQL, PowerBi
- Excellent communication and interpersonal skills.
- Proficiency with computers
- Willingness to work in a 24*7 shift environment
- Drive for self-learning and knowledge enhancement
- Exposure to the leave management system
- Contact Centre Workforce Management experience
- Extensive experience with WFM software.
- Experience in IEX and Alvaria WFM tool is required, preferably Alvaria.
- Team handling experience shall be an added advantage.
- Ability to simplify complex operations into repeatable processes
- Comfortable in fast-paced environment
- Ability to make decisions in time sensitive ambiguous situations
- Ability to multitask and manage multiple projects simultaneously.
- Strong problem-solving skills and adaptability to changing priorities.
Educational Qualification: Bachelors degree
Disclaimer: -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Lead Specialist WFM-8
Posted 3 days ago
Job Viewed
Job Description
+ As a WFM Lead Specialist, you will manage contacts and team member resources for Target service centers
+ You will use strong critical thinking and decision-making skills to ensure that service level and productivity metrics are achieved
+ You will provide detailed communication, both written and verbal, throughout the day to Workforce Management business partners and Service Center leaders
+ Responsibilities include managing service level performance for all service centers by analyzing Intra-day volume trends, agent skills, and schedule effectiveness to develop strategies to provide top level service
+ You will effectively execute contingency plans in the face of unexpected workflow changes or contact arrival patterns and sharing out Workforce Management system data with integrity and accuracy
+ You will identify and routinely link with Target partners whose activities may impact volume so these can be factored into forecasts to avoid unexpected volume spikes resulting in poor guest service
+ You will collect metrics on the service and staffing on service centers, analyze this data to determine what trends exist, and share meaningful insights with service center partners **REPORTING/WORKING RELATIONSHIPS:**
+ Reports to the Manager WFM TII
+ Close partnerships with TES Service Center, HQ & TII **SHIFT REQUIREMENTS:**
+ Able to work on holidays, and weekends
+ 45 Hours/Week with any two consecutive weekly offs
+ Rotational Shifts : Rotational Shifts : 24/7 primarily in evening and night shifts **MINIMUM REQUIREMENTS:**
+ Four year college degree or equivalent with 2+ yrs. Service Center experience
+ Strong critical thinking and decision-making skills
+ Demonstrated ability to work independently, take initiative and handle multiple tasks
+ Strong technical skills, ability to work within multiple systems and proficiency MS Power Point, Advance excel, Data visualization toolsAbility to prioritize responsibilities, work under pressure and within time constraints
+ Additional Job DescriptionAdditional Job Description
Lead Specialist WFM-5
Posted today
Job Viewed
Job Description
- About us:
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.
Overview about TII
At Target, we have a timeless purpose and a proven strategy. And that hasn't happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target's global team and has more than 4,000 team members supporting the company's global strategy and operations.
The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.
Beyond our world-class service centers, there are many important challenges to be met in other TES teams like the TES Operations and Product Team, which plays at the intersections of process and technology, and Service Delivery Enablement which develops comprehensive service delivery strategies for our service centers. TES Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (FPSC, Gift Card). Our Bank Program and included credit risk and compliance functions manage Merchandise Finance, Capital Finance, Expense Management and Financial Goals and Forecasts. And the TES Controller heads up TES Accounting and Financial Operations, including Accounting and Control, Retail Bankcard Services, Target Card Services, Fraud Prevention & Dispute Resolution.
As a WFM Lead Specialist, you will manage contacts and team member resources for Target service centers. Job duties may change anytime due to business needs
- As a WFM Lead Specialist, you will manage contacts and team member resources for Target service centers
- You will use strong critical thinking and decision-making skills to ensure that service level and productivity metrics are achieved
- You will provide detailed communication, both written and verbal, throughout the day to Workforce Management business partners and Service Center leaders
- Responsibilities include managing service level performance for all service centers by analyzing Intra-day volume trends, agent skills, and schedule effectiveness to develop strategies to provide top level service
- You will effectively execute contingency plans in the face of unexpected workflow changes or contact arrival patterns and sharing out Workforce Management system data with integrity and accuracy
- You will identify and routinely link with Target partners whose activities may impact volume so these can be factored into forecasts to avoid unexpected volume spikes resulting in poor guest service
- You will collect metrics on the service and staffing on service centers, analyze this data to determine what trends exist, and share meaningful insights with service center partners
REPORTING/WORKING RELATIONSHIPS:
- Reports to the Manager WFM TII
- Close partnerships with TES Service Center, HQ & TII
SHIFT REQUIREMENTS:
- Able to work on holidays, and weekends
- 45 Hours/Week with any two consecutive weekly offs
- Rotational Shifts : Rotational Shifts : 24/7 primarily in evening and night shifts
MINIMUM REQUIREMENTS:
- Four year college degree or equivalent with 2+ yrs. Service Center experience
- Strong critical thinking and decision-making skills
- Demonstrated ability to work independently, take initiative and handle multiple tasks
- Strong technical skills, ability to work within multiple systems and proficiency MS Power Point, Advance excel, Data visualization tools
Ability to prioritize responsibilities, work under pressure and within time constraints
- Additional Job Description
Additional Job Description
Lead Specialist WFM-8
Posted today
Job Viewed
Job Description
Job Id: R
WFM Lead Specialist
About us:
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.
Overview about TII
At Target, we have a timeless purpose and a proven strategy. And that hasn’t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.
The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.
Beyond our world-class service centers, there are many important challenges to be met in other TES teams like the TES Operations and Product Team, which plays at the intersections of process and technology, and Service Delivery Enablement which develops comprehensive service delivery strategies for our service centers. TES Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (FPSC, Gift Card). Our Bank Program and included credit risk and compliance functions manage Merchandise Finance, Capital Finance, Expense Management and Financial Goals and Forecasts. And the TES Controller heads up TES Accounting and Financial Operations, including Accounting and Control, Retail Bankcard Services, Target Card Services, Fraud Prevention & Dispute Resolution.
As a WFM Lead Specialist , you will manage contacts and team member resources for Target service centers. Job duties may change anytime due to business needs
As a WFM Lead Specialist, you will manage contacts and team member resources for Target service centersYou will use strong critical thinking and decision-making skills to ensure that service level and productivity metrics are achievedYou will provide detailed communication, both written and verbal, throughout the day to Workforce Management business partners and Service Center leadersResponsibilities include managing service level performance for all service centers by analyzing Intra-day volume trends, agent skills, and schedule effectiveness to develop strategies to provide top level serviceYou will effectively execute contingency plans in the face of unexpected workflow changes or contact arrival patterns and sharing out Workforce Management system data with integrity and accuracyYou will identify and routinely link with Target partners whose activities may impact volume so these can be factored into forecasts to avoid unexpected volume spikes resulting in poor guest serviceYou will collect metrics on the service and staffing on service centers, analyze this data to determine what trends exist, and share meaningful insights with service center partnersREPORTING/WORKING RELATIONSHIPS:
Reports to the Manager WFM TIIClose partnerships with TES Service Center, HQ & TIISHIFT REQUIREMENTS:
Able to work on holidays, and weekends45 Hours/Week with any two consecutive weekly offsRotational Shifts : Rotational Shifts : 24/7 primarily in evening and night shiftsMINIMUM REQUIREMENTS:
Four year college degree or equivalent with 2+ yrs. Service Center experienceStrong critical thinking and decision-making skillsDemonstrated ability to work independently, take initiative and handle multiple tasksStrong technical skills, ability to work within multiple systems and proficiency MS Power Point, Advance excel, Data visualization toolsAbility to prioritize responsibilities, work under pressure and within time constraints
t/Team Lead - WFM Capacity Planning - GO/JC/942/2025
Posted today
Job Viewed
Job Description
Job Description
Senior Analyst/Team Lead - WFM Capacity Planning
We are seeking a highly skilled Senior Analyst/Team Lead to lead our Workforce Management (WFM) Capacity Planning team. The ideal candidate will have experience in capacity planning, workforce management, and resource planning, with a strong understanding of scheduling, shrinkage, and AHT (Average Handling Time) management.
Location
Bangalore, India
Responsibilities
- Develop and implement capacity planning models to optimize workforce utilization and improve efficiency
- Lead the WFM Capacity Planning team to achieve business objectives and improve customer satisfaction
- Collaborate with stakeholders to gather requirements and provide data-driven insights to inform business decisions
- Design and implement scheduling strategies to minimize shrinkage and maximize productivity
- Develop and maintain relationships with key stakeholders, including operations, sales, and customer service teams
- Stay up-to-date with industry trends and best practices in WFM capacity planning and resource planning
- Mentor and coach team members to improve their skills and knowledge in WFM capacity planning and resource planning
Requirements
- 6-14 years of experience in WFM capacity planning, workforce management, and resource planning
- Strong understanding of capacity planning, scheduling, shrinkage, and AHT management
- Experience with Genesys, NICE IEX, or other WFM software
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Ability to lead and motivate a team to achieve business objectives
- Bachelor's degree in a relevant field, such as business, operations, or computer science
Skills Required
RoleSr.Analyst/Team Lead - WFM Capacity Planning
Industry TypeITES/BPO/KPO
Functional AreaITES/BPO/Customer Service
Required Education Graduation
Employment TypeFull Time, Permanent
Key Skills
- AHT
- CAPACITY MODELS
- CAPACITY PLANNING
- GENEYS
- NICE IEX
- RESOURCE PLANNING
- SCHEDULING
- SHRINKAGE
- WORKFORCE MANAGEMENT
Other Information
Job CodeGO/JC/942/2025
Recruiter NameSubashini
Sr. Business Lead (Program Manager - WFM)
Posted 3 days ago
Job Viewed
Job Description
Join us to transform the way the world works.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
The GTM Vendor Solutions team is searching for a Sr. Business Lead who will drive scalable WFM solutions and vendor compliance aligned with the go-to-market strategy, while also innovating vendor management frameworks. Additionally, contribute to developing a world-class outsourcing strategy and standardizing vendor programs for scale.
**Responsibilities:**
+ Implementation of WFM system and build and lead frameworks for outcome based billing.
+ Project Manage the outsourced WFM program with a vendor
+ Collaborate closely with Sales Operations teams to understand how workforce and quotas are planned to bridge the gap with the vendors to help forecast volumes and headcount.
+ Collaborate closely with cross-functional teams to develop and implement scalable solutions for WFM and vendor staffing compliance, aligning with the organization's go-to-market strategy.
+ Drive the development and execution of project plans, ensuring timely delivery and adherence to quality standards.
+ Develop and maintain processes for monitoring and ensuring compliance with staffing regulations and internal policies.
+ Conduct regular audits and assessments to identify areas for improvement and implement corrective actions as necessary.
+ Monitor compliance, shrinkage, gaps in contractual agreement executions, and drive accountability for the same and raise early flags around attrition.
+ Provide strategic insights and recommendations to senior leadership based on data-driven analysis of workforce and vendor performance metrics.
+ Use their extensive knowledge about LinkedIn's vendor programs and Microsoft's best practices to help build vendor standardisations to help scale programs
+ Think like an owner and have an impact outside of your core functions by demonstrating leadership, providing leverage, and producing results that will help our team effectively scale
**Basic Qualifications:**
+ 9+ years of experience in management consulting, program management, SaaS, operations, or sales operations
+ Experience in MS Office (Outlook, Word, PowerPoint, and Excel)
+ Ability to travel both domestically and internationally
**Preferred Qualifications:**
+ Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
+ Advanced communication, organizational, presentation, and client-service skills
+ Experience working with Salesforce, Microsoft Dynamics, Tableau, and project management software solutions
+ PMP or COPC certified
+ Ability to present data in an effective, actionable manner
+ Works well in ambiguity with the ability to think strategically with a proven track record of providing consultative and data driven solutions
+ Ability to work effectively with cross-functional teams
+ Life-long learner who embraces change w/ the ability to pivot based on team and business needs
+ Experience in configuring NICE IEX/NEVA, etc WFM systems
**Suggested skills:**
+ Program Management
+ Stakeholder Management
+ Effective Communication
**India Disability Policy**
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit Data Privacy Notice for Job Candidates **
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:
Operations Lead
Posted 3 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
As Practice General Management, you will play a critical role in driving the success and sustainability of the practice at Kyndryl. You will be accountable for achieving both operational and financial goals, ensuring that the practice meets and exceeds its objectives. Your leadership will be essential in controlling, directing, and actively participating in the activities of the practice, guiding a team of managers and supervisors to perform at their highest potential.
You will engage in long-term strategic planning, helping to define the future direction of the practice and establishing key initiatives that will drive growth and success. This role involves setting and determining policies that will shape the practice's operations and ensuring that resources are effectively allocated to maximize efficiency and impact. You will also be responsible for making critical decisions regarding growth, diversification, and other strategic priorities that align with the organization's overall vision.
Additionally, you will cultivate a culture of accountability, collaboration, and innovation within the practice. Your focus will be on balancing the practice's short-term needs with its long-term ambitions, fostering an environment where teams can thrive and deliver high-quality outcomes. Your ability to lead through complexity, adapt to evolving market dynamics, and inspire a shared commitment to success will be essential in ensuring the practice remains competitive and forward-looking in a rapidly changing landscape.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and certification programs. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
Who You Are
You work well within a team environment and are comfortable adapting your responsibilities as the project needs evolve. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
-Extensive experience in a strategic technology function translating business needs, creating strategic options, and driving the design and execution of large-scale transformations
-Ability to create effective relationships and to influence and collaborate at all organizational levels, internally and externally
-Ability to partner across business and shared services to prioritize the immediate needs today and in the future for a competitive business that reflects the new operating model
-Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
Preferred Skills and Experience
-Expertise in Data and AI technologies
-Bachelor's degree in Computer Science, Information Security, or a related field
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Operations Lead
Posted today
Job Viewed
Job Description
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
As Practice General Management, you will play a critical role in driving the success and sustainability of the practice at Kyndryl. You will be accountable for achieving both operational and financial goals, ensuring that the practice meets and exceeds its objectives. Your leadership will be essential in controlling, directing, and actively participating in the activities of the practice, guiding a team of managers and supervisors to perform at their highest potential.
You will engage in long-term strategic planning, helping to define the future direction of the practice and establishing key initiatives that will drive growth and success. This role involves setting and determining policies that will shape the practice's operations and ensuring that resources are effectively allocated to maximize efficiency and impact. You will also be responsible for making critical decisions regarding growth, diversification, and other strategic priorities that align with the organization's overall vision.
Additionally, you will cultivate a culture of accountability, collaboration, and innovation within the practice. Your focus will be on balancing the practice's short-term needs with its long-term ambitions, fostering an environment where teams can thrive and deliver high-quality outcomes. Your ability to lead through complexity, adapt to evolving market dynamics, and inspire a shared commitment to success will be essential in ensuring the practice remains competitive and forward-looking in a rapidly changing landscape.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and certification programs. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
Who You Are
You work well within a team environment and are comfortable adapting your responsibilities as the project needs evolve. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.
Required Skills and Experience
- Extensive experience in a strategic technology function translating business needs, creating strategic options, and driving the design and execution of large-scale transformations
- Ability to create effective relationships and to influence and collaborate at all organizational levels, internally and externally
- Ability to partner across business and shared services to prioritize the immediate needs today and in the future for a competitive business that reflects the new operating model
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
Preferred Skills and Experience
- Expertise in Data and AI technologies
- Bachelor's degree in Computer Science, Information Security, or a related field
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Operations Lead
Posted today
Job Viewed
Job Description
Company Description
We suggest you enter details here.
Role Description
This is a full-time on-site role for an Operations Lead located in Bengaluru. The Operations Lead will oversee daily operational activities, manage performance metrics, implement policies and procedures, and mentor and train team members. The role requires coordinating with different departments to streamline processes, ensure compliance with company standards, and improve operational efficiency. Additional responsibilities include problem-solving, managing budgets, and ensuring customer satisfaction.
Qualifications
- Strong leadership and team management skills
- Experience in process improvement and project management
- Excellent analytical and problem-solving abilities
- Effective communication and interpersonal skills
- Proficiency in budget management and financial planning
- Ability to work independently and under pressure
- Experience in the transportation or logistics industry is a plus
- Educational qualifications: Bachelor's degree in Business Administration, Operations Management, or a related field