56 Team Lead Wfm jobs in Bangalore

PLEASE NOTE - THIS IS A 12-MONTH CONTRACT ROLE (EXTENDABLE).WE’RE HIRING A NETWORK OPERATIONS LEAD AT BANGALORE, INDIA! Excis is a global IT support leader, driven by innovation and collaboration.We’re looking for a proactive Network Operations Lead . Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day∙Client in 190+ countries∙6000+ Engineers∙200+ Enterprise ClientsWe foster an open, friendly, and supportive growth-oriented culture where individualsachievements fuel team success. From solving complex IT challenges to celebratingwins together, we put our people first.Start your journey with Excis and grow with us!

The Network Operations Lead is responsible for ensuring the stability, performance, and security of the company’s network infrastructure. This role will oversee daily operations, lead a team of network engineers/technicians, and collaborate with cross-functional teams to drive network reliability and efficiency. The ideal candidate combines strong technical expertise with leadership skills and a proactive approach to problem-solving.

Key Responsibilities

Lead, mentor, and manage the Network Operations team (L1–L3 engineers).Monitor and maintain enterprise network infrastructure (LAN, WAN, WLAN, firewalls, VPN, load balancers).Oversee incident, problem, and change management processes.Establish and maintain operational procedures, playbooks, and escalation paths.Ensure 24/7/365 network availability with proactive monitoring and automated alerts.Collaborate with security teams to enforce compliance with corporate standards and best practices.Manage vendor relationships, service providers, and network contracts.Perform capacity planning and propose network improvements.Drive root cause analysis (RCA) for major incidents and ensure preventive measures are implemented.Prepare performance reports, metrics, and dashboards for leadership. Requirements

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).7+ years of network engineering/operations experience, with at least 5+ years in a leadership role.Strong knowledge of:Cisco, Juniper, Fortinet, or equivalent network devicesRouting and switching protocols (BGP, OSPF, MPLS, STP, etc.)Firewalls, VPNs, IDS/IPSNetwork monitoring tools (SolarWinds, Nagios, PRTG, etc.)Experience managing hybrid environments (on-prem + cloud: AWS, Azure, GCP).Familiarity with ITIL processes (Incident, Problem, Change Management).Excellent communication, leadership, and stakeholder management skills.

Preferred Skills

CCNP, CCIE, JNCIP, or equivalent certifications.Experience with automation tools (Ansible, Python, Terraform).Exposure to SD-WAN, SASE, and modern cloud networking.Background in highly regulated environments (finance, pharma, telco). BenefitsCompetitive salary and benefits (health insurance).Opportunities for continuous learning and certifications.A collaborative and innovative working environment.

Our client, a rapidly expanding logistics firm, is seeking a highly motivated and experienced Senior Warehouse Operations Lead for a fully remote position. In this critical role, you will oversee and optimize the day-to-day operations of multiple warehouse facilities from a remote location, ensuring efficiency, accuracy, and safety. You will be instrumental in developing and implementing best practices, driving continuous improvement initiatives, and managing remote teams to achieve operational excellence. The ideal candidate has a strong background in warehouse management, a deep understanding of supply chain principles, and exceptional leadership skills.

Key Responsibilities:

• Direct and manage all aspects of warehouse operations, including receiving, put-away, inventory management, order picking, packing, and shipping.
• Develop, implement, and enforce standard operating procedures (SOPs) to ensure consistency and efficiency across all managed facilities.
• Monitor key performance indicators (KPIs) such as order accuracy, on-time shipment, inventory turnover, and labor productivity, identifying areas for improvement.
• Implement strategies to optimize warehouse layout, space utilization, and workflow.
• Ensure adherence to all safety regulations and company policies, fostering a safe working environment.
• Manage inventory control processes, including cycle counting and physical inventories, to maintain high levels of accuracy.
• Lead and mentor warehouse supervisors and staff, providing training and performance feedback.
• Collaborate with transportation and supply chain teams to ensure seamless inbound and outbound logistics.
• Utilize warehouse management systems (WMS) effectively for inventory tracking, order management, and operational reporting.
• Identify and implement technological solutions to enhance warehouse efficiency and accuracy.

Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, Operations Management, or a related field.
• Minimum of 5-7 years of progressive experience in warehouse operations management.
• Proven track record of successfully managing large-scale warehouse operations and teams.
• Strong understanding of WMS, inventory management best practices, and lean warehousing principles.
• Excellent analytical and problem-solving skills, with the ability to drive data-informed decisions.
• Demonstrated leadership capabilities with experience in managing remote teams.
• Exceptional communication, interpersonal, and organizational skills.
• Proficiency in relevant software, including WMS and Microsoft Office Suite.
• Ability to work independently and remotely, maintaining high levels of productivity and accountability.
• Certification in APICS or similar supply chain certifications is a plus.

This is a unique opportunity to leverage your expertise in warehouse operations and leadership within a flexible, remote work environment, contributing significantly to our client's national logistics network.

Our client is actively recruiting a dynamic and experienced Remote Restaurant Operations Lead to oversee and optimize the operational efficiency of their restaurant locations. This is a critical fully remote position, requiring a proactive leader with a deep understanding of restaurant management, supply chain, and quality control. You will be responsible for developing and implementing standardized operational procedures, ensuring compliance with health and safety regulations, and driving cost-efficiency initiatives. Key responsibilities include managing vendor relationships, overseeing inventory management systems, developing training programs for on-site staff, and analyzing operational data to identify areas for improvement. The ideal candidate will possess strong leadership qualities, exceptional problem-solving skills, and a proven ability to manage remote teams effectively. You will work closely with kitchen staff, front-of-house teams, and management to maintain high standards of service and product quality. A thorough understanding of food and beverage industry best practices, as well as experience with restaurant management software, is essential. This role demands excellent communication skills, with the ability to provide clear direction and support to geographically dispersed teams. You will be tasked with developing and implementing performance metrics to track operational success and drive continuous improvement. The successful candidate will be adept at strategic planning and possess a keen eye for detail, ensuring seamless day-to-day operations and long-term sustainability. This is a unique opportunity to make a significant impact on a growing restaurant brand from a remote location, contributing to operational excellence and customer satisfaction.

Our client, a leading innovator in agricultural technology, is searching for a proactive Agronomist to serve as their Remote Operations Lead. This fully remote position will play a pivotal role in overseeing and optimizing agricultural operations through advanced data analysis and remote guidance. The Agronomist will be responsible for developing strategic crop management plans, analyzing soil and weather data, and providing remote expert advice to agricultural teams across various locations. Key responsibilities include interpreting data from sensors, drones, and satellite imagery to monitor crop health, predict yields, and identify potential issues such as pests and diseases. You will create detailed recommendations for irrigation, fertilization, and pest control, utilizing precision agriculture techniques. The successful candidate will work closely with on-site farm managers, providing continuous support and performance monitoring through digital platforms. A strong understanding of crop science, soil management, plant pathology, and entomology is essential. Experience with agricultural software, data analytics tools, and farm management information systems (FMIS) is required. Excellent analytical and problem-solving skills are crucial for translating complex data into actionable insights. Strong communication and interpersonal skills are necessary to effectively collaborate with diverse teams and stakeholders in a remote setting. A Bachelor's or Master's degree in Agronomy, Agriculture, or a related field is mandatory. This is an exciting opportunity to leverage technology to drive sustainable and efficient agricultural practices on a large scale. The ideal candidate is a self-starter, highly organized, and passionate about advancing the future of farming through remote expertise.

Our client is seeking a highly motivated and experienced E-commerce Operations Lead to manage and optimize their online retail operations. This is a fully remote role, offering the flexibility to work from anywhere while driving critical business functions. The ideal candidate will have a deep understanding of e-commerce platforms, supply chain logistics, and customer experience optimization. They will be responsible for ensuring seamless online order fulfillment, inventory management, and overall operational efficiency to support rapid growth and deliver exceptional customer satisfaction.

Key Responsibilities:

• Oversee all aspects of the e-commerce operations, including order processing, fulfillment, shipping, and returns.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
• Manage inventory levels across multiple warehouses and distribution channels, ensuring accuracy and availability.
• Collaborate with cross-functional teams, including marketing, sales, and customer service, to align operational activities with business goals.
• Monitor key performance indicators (KPIs) related to e-commerce operations, such as order accuracy, on-time delivery, and inventory turnover.
• Identify and implement process improvements and automation opportunities within the e-commerce workflow.
• Manage relationships with third-party logistics (3PL) providers and shipping carriers.
• Ensure compliance with all relevant regulations and company policies.
• Analyze sales data and operational metrics to identify trends and areas for improvement.
• Stay up-to-date with the latest e-commerce trends, technologies, and best practices.
• Lead and mentor a remote team of operations specialists, fostering a collaborative and high-performing environment.
• Optimize the online customer journey from product discovery to post-purchase support.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
• 5-7 years of progressive experience in e-commerce operations, with a strong focus on logistics and fulfillment.
• Proven experience managing large-scale e-commerce operations and optimizing fulfillment processes.
• In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and ERP systems.
• Strong understanding of inventory management, warehouse operations, and supply chain dynamics.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Demonstrated ability to lead and manage remote teams effectively.
• Exceptional communication, collaboration, and stakeholder management skills.
• Experience with performance monitoring tools and reporting.
• Proficiency in relevant software applications (e.g., Excel, SQL).

This is a unique opportunity to shape the operational future of a growing online business from the comfort of your home.

WE’RE HIRING AS A GLOBAL DIGITAL NETWORK OPERATIONS LEAD AT INDIA!

Excis is a global IT support leader globally, driven by innovation and collaboration.

We’re looking for a Global Digital Network Operations Lead to head our 24×7 worldwide network operations - ensuring availability, performance, security and continuous improvement across enterprise and customer networks. Key Outcomes (what “great” looks like)

·    Availability & Resilience: Meet or exceed regional/global availability targets; reduce P1 MTTR and variance through proactive operations, problem management, and automation.

·    Service Restoration: Consistent, well‑run Major Incident bridges with timely comms, crisp ownership, and post‑incident RCA within agreed timelines.

·    Operational Excellence: ITIL‑aligned processes (Incident/Change/Problem/Req) executed with discipline; audit‑ready records in ServiceNow.

·    Automation & NetDevOps: Measurable growth in runbook automation and config‑as‑code; quarterly feature/automation increments delivered with the network engineering team.

·    Follow‑the‑Sun: Seamless handoffs and consistent quality across GIDC/NOC locations, with shared playbooks and common tooling.

Requirements1) Run & Restore

·    Lead the global NOC/NON‑STOP operations (L1.5/L2/L3) and serve as escalation owner for critical events, ensuring rapid triage, stakeholder comms, and service restoration.

·    Drive structured Major Incident Management and post‑incident reviews; ensure timely RCAs and permanent fixes in collaboration with domain SMEs.

·    Govern change, release, and maintenance windows to maximize change success rate and reduce risk.

2) Observe & Improve

·    Own observability for networks: telemetry/NetFlow, logs, topology, and experience dashboards; integrate events to ITSM for correlation and auto‑ticketing.

·    Establish runbook automation (auto‑diagnose/auto‑resolve) and track toil reduction KPIs; champion DNAC/ISE insights where applicable.

·    Lead Problem Management and trend reviews; publish improvements that reduce repeat incidents.

3) Engineer for Reliability

·    Partner with Network Engineering on NetDevOps (IaC, pipelines) and reliability patterns (standard configs, golden images, pre‑checks, auto‑rollback).

·    Co‑own the SD‑LAN/SD‑WAN/SASE runbook maturity and lifecycle (patching, certs, EOX/EOL) with product/engineering leads.

4) Governance, Service Levels & Vendors

·    Define and report SLAs  (response, resolution, availability, RCA timeliness), with monthly service reviews and continuous improvement backlog.

·    Manage carriers, OEMs, and MSPs (e.g., Cisco, F5, firewall/SSE partners) for escalations, RMAs, upgrades, and roadmaps; ensure contract and support alignment.

5) People & Ways of Working

·    Build and lead a follow‑the‑sun team culture—shift rosters, on‑call, skills matrix, playbooks, and readiness drills; mentor leads across regions.

·    Align to our internal Job Architecture and career paths; drive certification plans and capability audits.

Required Qualifications

·    Experience: 12–15+ years in enterprise/managed network operations with 5+ years leading global 24×7 teams (NOC/operations leadership).

·    Operations Mastery: Proven command of ITIL Incident/Change/Problem, Major Incident leadership, RCA writing, and service reviews in ServiceNow.

·    Tech Breadth: Hands‑on familiarity with campus/LAN (SD‑LAN/DNAC/ISE), WAN/SD‑WAN, load balancing, firewalls, DNS/DHCP/IPAM, Wi‑Fi, and observability stacks (e.g., SolarWinds/NPM/NCM, event correlation).

·    Automation Mindset: Evidence of introducing runbook automation, config‑as‑code, or CI/CD for network operations.

·    Stakeholder & Vendor Mgmt: Executive communication and supplier governance across OEMs/ISPs; measurable outcomes on MTTR and CSAT.

Preferred Qualifications

·    Certifications such as CCNP/CCIE, JNCIP, NSE/PCNSE, F5, Zscaler/Palo Alto SSE, or cloud networking (AWS/Azure) are plus points.

·    Experience with experience analytics, and proactive operations (predictive incidenting).

KPIs & Measures

MTTR/MTTD by severity; % P1 handled within SLA; Change Success Rate; Availability by tier; RCA timeliness (first draft/final); % alerts auto‑remediated; ticket deflection via automation.

Tools & Platforms (indicative)

ITSM/ITOM: ServiceNow; Event correlation/AIOps and NPM/NCM stacks as deployed; DNAC/ISE where applicable; CMDB alignment.

Benefits

Why Join Us:

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in India and be at the forefront of IT support excellence!

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**About the Role**
We are seeking a detail-oriented and analytical Workforce Management Scheduler to join our team. The role involves creating, reviewing, and optimizing employee schedules to ensure operational efficiency while maintaining compliance with labor laws, business rules, and organizational requirements. The Scheduler will work closely with operations, planning, and intraday management to deliver effective workforce solutions.
**Key Responsibilities:**
+ Create net and gross requirements for workflows using capacity plans, forecast files, and WFM Planner documentation.
+ Deliver requirement calculations for all workflows based on transactions, productivity, and waste forecasts.
+ Review and process requests from operations for activities, time off, and exceptions into schedules as per provided guidelines and regulations.
+ Generate employee schedules using automated WFM tools (e.g., NICE IEX) and fine-tune schedules to minimize deviations and inefficiencies.
+ Ensure compliance with special requirements, labor laws, and organizational policies during schedule creation and adjustments.
+ Complete Standard Work Instructions for scheduling and maintain proper log files and checklists before handing schedules to WFM Intraday Management.
+ Participate actively in schedule approach reviews, providing insights, suggestions, and solutions for improvement.
+ Configure and maintain agent settings within WFM tools to support flex scheduling and other methods.
+ Continuously monitor and enhance scheduling processes to improve workforce performance and efficiency.
+ Perform additional duties as assigned.
**Mandatory Skills & Qualifications:**
+ Basic proficiency in mathematical and analytical skills.
+ Strong collaboration and effective communication skills.
+ Proficiency in MS Office (Excel, Word, Outlook) and working knowledge of Windows/Mac OS X.
+ Problem-solving mindset with the ability to focus on performance and results.
+ Experience or training in Analytics.
+ Working knowledge of WFM systems (preferably NICE IEX).
+ Understanding of COPC methodology.
+ Familiarity with the end-to-end WFM process, including calculations, procedures, tools, and terminology.
+ Elementary to intermediate experience with scheduling processes.
+ Ability to take ownership, make informed decisions, and proactively improve processes.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .

We are seeking an experienced leader to lead Cognizant's Global Campaign Management Operations function. This includes design and delivery of multi-channel campaigns in support of Cognizant marketing across the globe - leveraging marketing technology tools and processes. You will be responsible for managing the people, processes, and tools delivering marketing campaigns and events. You will collaborate with senior leaders across the organization to align understanding of campaign processes with marketing objectives. This is an internal role and does not consult for Cognizant clients.
**Primary Responsibilities**
**Global Campaign Management Operations Lead (India)**
+ Manage a team of Campaign Operations subject matter experts ('SME's') responsible for design, delivery and optimization of data-driven campaigns on behalf of Cognizant's field marketing teams and corporate marketing functions.
+ Manage campaign processes including the intake, distribution, and execution of campaign requests across channels and business unit regions.
+ Manage and monitor lead management from field marketing through sales hand-offs, including lead performance reporting.
+ Implement effective contact nurture capabilities to enhance campaign performance.
+ Monitor resource utilization and maintain detailed campaign performance reporting and present regularly to marketing stakeholders and leadership.
+ Work closely with internal marketing clients on campaign strategies that best utilize the technologies available to them.
+ Monitor key performance indicators, such as engagement rates, conversion rates, pipeline velocity, and ROI, and provide insights and recommendations for continuous improvement to core marketing and sales teams globally.
+ Maintain an expert-level understanding of Demand Generation tactics and account-based marketing strategies and provide recommendations for improvement.
**Campaign Automation**
+ Own the use of campaign delivery platforms within Cognizant's Marketing technology stack, relevant policies and security provisions.
+ Partner with MarTech leadership and IT to develop and manage a best-in-class campaign operations technologies roadmap and strategy including AI development.
+ Drive campaign technology adoption across stakeholders through training, presentations, and tools and resources.
+ Maintain an expert-level understanding of the Marketing Technology landscape including identifying new technologies and trends in the industry.
**Skills and Qualification:**
+ Bachelor's Degree in marketing, business, computer science, or a related field. Master's degree is preferred.
+ 15+ years of hands-on experience in marketing technology, digital marketing, marketing operations, demand generation, etc. B2B experience is preferred.
+ 10+ years building and leading marketing technology teams and projects.
+ Deep expertise across numerous types of marketing technology platforms, including Marketing Automation, CRM, Analytics, Events, Webinars, CDP, etc.
+ Specific product knowledge across the following platforms is preferred: Pardot, Marketing Cloud, Adobe Analytics, Tableau, Sales Cloud, Einstein Analytics, Cvent, AEM Sites, AEM Assets, and Workfront.
+ Strong knowledge of marketing data and analytics, including data governance, data quality, data integration, data visualization, and data-driven decision making.
+ Strong communication and presentation skills, with the ability to translate complex data and insights into actionable recommendations for senior leadership and stakeholders
+ Ability to instigate a continuous improvement and shared accountability culture - collaborate and influence teams to address operational risk, resolve escalations, and manage internal clients expectations.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Our client is seeking a highly motivated and experienced Senior Manufacturing Operations Lead to join their dynamic and expanding team. This is a fully remote position, offering the flexibility to work from anywhere within India. The ideal candidate will possess a deep understanding of modern manufacturing principles, process optimization, and quality control systems. You will be responsible for overseeing the entire production lifecycle, from raw material sourcing to finished goods dispatch, ensuring efficiency, cost-effectiveness, and adherence to the highest quality standards. Your role will involve developing and implementing strategic operational plans, managing production schedules, and driving continuous improvement initiatives. A key aspect of this role will be to leverage advanced analytics and digital tools to monitor performance, identify bottlenecks, and implement corrective actions. You will also collaborate closely with cross-functional teams, including supply chain, engineering, and sales, to ensure seamless operations and meet market demands. The successful applicant will be a proactive problem-solver with exceptional leadership and communication skills, capable of inspiring and guiding a distributed team. Experience with Lean Manufacturing, Six Sigma, and other operational excellence methodologies is highly desirable. This is a fantastic opportunity to make a significant impact in a leading organization while enjoying the benefits of a remote work environment. The ideal candidate will be based in or have a strong connection to the Bengaluru, Karnataka, IN region, although the role is fully remote. We are looking for individuals who are results-oriented, possess a keen eye for detail, and are committed to fostering a culture of innovation and continuous improvement within our client's manufacturing operations. Responsibilities:

• Develop and execute strategic manufacturing plans to optimize production processes and enhance efficiency.
• Oversee daily operations, ensuring adherence to production schedules, quality standards, and safety regulations.
• Implement and manage continuous improvement initiatives using methodologies like Lean and Six Sigma.
• Monitor key performance indicators (KPIs) and implement data-driven solutions to address operational challenges.
• Collaborate with supply chain and procurement teams to ensure timely availability of raw materials and components.
• Manage and mentor a remote team of manufacturing professionals, fostering a positive and productive work environment.
• Drive innovation in manufacturing technologies and processes.
• Ensure compliance with all relevant environmental, health, and safety regulations.

Qualifications:

• Bachelor's or Master's degree in Manufacturing Engineering, Operations Management, or a related field.
• Minimum of 7-10 years of progressive experience in manufacturing operations, with at least 3 years in a leadership role.
• Proven track record of improving operational efficiency, reducing costs, and enhancing product quality.
• Strong understanding of Lean Manufacturing, Six Sigma, and other continuous improvement methodologies.
• Excellent leadership, communication, and interpersonal skills, with the ability to manage a remote workforce effectively.
• Proficiency in manufacturing execution systems (MES) and enterprise resource planning (ERP) software.
• Strong analytical and problem-solving abilities.