414 Team Management jobs in Chennai

Greetings from Gainwell Technologies.

Summary

A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas.

Key skills

• Strong analytical skills to interpret data and make informed decisions quickly

• Excellent communication skills to collaborate with operations teams and escalate issues effectively

• Ability to work under pressure and make rapid adjustments in a fast-paced environment

• Proficiency in workforce management software and tools

• Understanding of contact center operations and key performance metrics

Role & Responsibilities

• Real-time monitoring:

Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to identify potential issues.

• Staffing adjustments:

Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations.

• Break management:

Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels.

• Adherence monitoring:

Track agent adherence to their scheduled work times and identify deviations requiring intervention.

• Performance reporting:

Generate real-time reports on key metrics like call volume, average handle time, and service level attainment.

• Collaboration with operations team:

Work closely with operations managers to identify and address operational challenges, providing insights to improve

scheduling strategies.

• Identifying trends:

Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues.

• Escalation management:

Escalate critical issues to relevant stakeholders, when necessary, such as unexpected high call volumes or staffing shortages.

• System management:

Utilize workforce management software to monitor real-time data, adjust schedules, and generate reports.

Shift Timings (Night Shift) - 9 Hours Shift in between 4.30 PM to 4.30 AM IST

Greetings from Gainwell Technologies

Summary

A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas.

Key skills :

• Strong analytical skills to interpret data and make informed decisions quickly

• Excellent communication skills to collaborate with operations teams and escalate issues effectively

• Ability to work under pressure and make rapid adjustments in a fast-paced environment

• Proficiency in workforce management software and tools

• Understanding of contact center operations and key performance metrics

Roles and Responsibilities:

• Real-time monitoring:

Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to identify potential issues.

• Staffing adjustments:

Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations.

• Break management:

Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels.

• Adherence monitoring:

Track agent adherence to their scheduled work times and identify deviations requiring intervention.

• Performance reporting:

Generate real-time reports on key metrics like call volume, average handle time, and service level attainment.

• Collaboration with operations team:

Work closely with operations managers to identify and address operational challenges, providing insights to improve

scheduling strategies.

• Identifying trends:

Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues.

• Escalation management:

Escalate critical issues to relevant stakeholders when necessary, such as unexpected high call volumes or staffing shortages.

• System management:

Utilize workforce management software to monitor real-time data, adjust schedules, and generate reports.

Shift Timing : 4:30 PM - 4:30 AM (IST - 9 hrs Shift)

Management Internship – Join AJS HIREUP’s Logistics Team!

Company: AJS HIREUP

Duration: 4 to 6 months (Internship)

Location: Remote (India)

Compensation: Stipend available

AJS HIREUP is a fast-growing logistics and delivery solutions company , and we are looking for a Management Intern to support our daily operations and contribute to process optimization.

Your Role as a Management Intern

Key Responsibilities:

• Assist in day-to-day logistics operations , ensuring smooth execution of deliveries
• Monitor and coordinate with freelance delivery professionals and partner businesses
• Analyze operational data to identify trends and improve efficiency
• Help streamline customer support and issue resolution processes
• Work closely with the operations and tech teams to enhance logistics workflows
• Contribute to process documentation and performance tracking
• Assist in managing schedules, shift bookings, and fleet coordination

What We’re Looking For:

• Currently pursuing a Bachelor’s or Master’s degree in Business Administration, Operations Management, Supply Chain, or a related field
• Strong organizational and problem-solving skills
• Ability to multitask and work in a fast-paced logistics environment
• Proficiency in Excel, Google Sheets, and data analysis tools (preferred)
• Strong communication and coordination abilities
• Passion for logistics, operations, and process optimization

Why Join AJS HIREUP?

• Gain hands-on experience in logistics and operations management
• Work in a dynamic and fast-growing logistics company
• Directly contribute to operational efficiency and business growth
• Potential for full-time opportunities after the internship

How to Apply:

Click "Apply" on LinkedIn or send your CV and cover letter to with the subject "Management Internship Application – (Your Name)"

TCS present an excellent opportunity for Device Management

Job Location: Chennai (only)

Experience required : 12-15Yrs

Your responsibilities:

• Day today activities in-terms of engineering Mobile Device Management – Airwatch & SOTI consoles
• End to end Engineering of SOTI and proposing road map / best practice in terms of managing devices managed via SOTI console
• Expertise in building, Create specific plans, build, test solutions for iOS / Android devices

Essential skills/knowledge/experience

• Hands-on experience working on AirWatch and SOTI console
• Knowledge of Android devices, iPad and Cameras and their architecture
• Understand architecture of camera control solutions
• Willingness to travel across locations within UK based on requirements.
• Create, update SOPs, knowledge articles, post testing before rollout for wider team.
• Excellent oral and written communication skills

TCS present an excellent opportunity for Device Management

Job Location: Chennai (only)

Experience required : 12-15Yrs

Your responsibilities:

• Day today activities in-terms of engineering Mobile Device Management – Airwatch & SOTI consoles
• End to end Engineering of SOTI and proposing road map / best practice in terms of managing devices managed via SOTI console
• Expertise in building, Create specific plans, build, test solutions for iOS / Android devices

Essential skills/knowledge/experience

• Hands-on experience working on AirWatch and SOTI console
• Knowledge of Android devices, iPad and Cameras and their architecture
• Understand architecture of camera control solutions
• Willingness to travel across locations within UK based on requirements.
• Create, update SOPs, knowledge articles, post testing before rollout for wider team.
• Excellent oral and written communication skills

Management Internship – Join AJS HIREUP’s Logistics Team!

Company: AJS HIREUP

Duration: 4 to 6 months (Internship)

Location: Remote (India)

Compensation: Stipend available

AJS HIREUP is a fast-growing logistics and delivery solutions company , and we are looking for a Management Intern to support our daily operations and contribute to process optimization.

Your Role as a Management Intern

Key Responsibilities:

• Assist in day-to-day logistics operations , ensuring smooth execution of deliveries
• Monitor and coordinate with freelance delivery professionals and partner businesses
• Analyze operational data to identify trends and improve efficiency
• Help streamline customer support and issue resolution processes
• Work closely with the operations and tech teams to enhance logistics workflows
• Contribute to process documentation and performance tracking
• Assist in managing schedules, shift bookings, and fleet coordination

What We’re Looking For:

• Currently pursuing a Bachelor’s or Master’s degree in Business Administration, Operations Management, Supply Chain, or a related field
• Strong organizational and problem-solving skills
• Ability to multitask and work in a fast-paced logistics environment
• Proficiency in Excel, Google Sheets, and data analysis tools (preferred)
• Strong communication and coordination abilities
• Passion for logistics, operations, and process optimization

Why Join AJS HIREUP?

• Gain hands-on experience in logistics and operations management
• Work in a dynamic and fast-growing logistics company
• Directly contribute to operational efficiency and business growth
• Potential for full-time opportunities after the internship

How to Apply:

Click "Apply" on or send your CV and cover letter to with the subject "Management Internship Application – (Your Name)"

Must-Have

• Hands-on experience in managing the Infra Mgmt., Disaster Recovery and Capacity Mgmt.
• Experience in L3 Production Support
• Hands-on with Python Scripting
• Troubleshooting and Debugging: Investigating and resolving errors
• Flexible for shifts

Good-to-Have

• ITIL Certification or good understanding of ITIL Concepts
• Knowledge of Infra Mgmt., Disaster Recovery and Capacity Mgmt
• Python Scripting
• Good communication skill & Team Player

Exp Range: 8 TO 10

Location: Chennai, Bangalore & Pune