129 Technical Expertise jobs in Ghaziabad

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 0% to 25% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
The Role
+ Deliver high-quality customer and partner experience (CPE) through timely response and resolution.
+ Collaborate with global peers, stake holders, account managers, product group to resolve the customer's issue in the most efficient way.
+ Achieve career growth and professional development through individual and team readiness.
+ Contribute to the efficiency and effectiveness of the business through excellence in execution.
+ Contribute to Microsoft's objective of growing market share across solutions, workloads, platforms and products.
+ Works closely with the product team on some of the technical design issue and product changes.
+ Represent Microsoft as a trusted advisor to Microsoft customers.
+ Drive some of the team/cluster level projects to improve CPE.
Responsibilities
+ Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers.
+ Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill.
+ Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.
+ Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line.
+ Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts.
+ Individual and Team Readiness
+ Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently.
+ Act as technical lead, mentor, and role model for a team of engineers; provide direction to others, review solutions and articles, mentoring existing & aspiring Tech leads.
+ Write complex technical articles and sample programs for knowledge base.
+ Partner with Managers on succession planning for Technical Leads for the business on a need basis.
+ Knowledge Sharing Contribution
+ Conduct regular technical triages and case reviews.
+ Consult, collaborate and take escalations when necessary.
+ Lead cross-technology virtual efforts with the product team to assess future needs.
+ Drive the development and management of content for the team.
+ Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
+ Effective Communication
+ Manage customer escalations and recognize when to solicit additional help.
+ Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Focus is on future need.
+ Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager.
+ Utilize effective verbal/written skills to communicate with customers and peers.
+ Makes effective technical presentations
+ Willing to work in any shift as per business need.
Qualifications
+ Bachelor's degree?in Computer Science, Information Technology, or related field.
+ Practical experience in?technical support?or help desk roles within a Microsoft Office environment.
+ Proficiency in?Microsoft Office apps?including?Word, Excel, and PowerPoint, with the ability to support end-users and resolve productivity issues efficiently.
+ Hands-on experience with?M365 Apps for Office Deployment?using tools such as the Office Deployment Tool (ODT), Configuration Manager, or Intune, including managing updates and troubleshooting installations.
+ Solid understanding of?Microsoft Entra ID (formerly Azure AD), including user authentication, troubleshooting sign-in issues, error codes, and basic integration scenarios.
+ Familiarity with core?Windows OS concepts?such as Active Directory, operating system security, performance, and user account management.
+ Basic knowledge of networking fundamentals?including TCP/IP, network protocols, and devices.
+ Understanding of?DNS operations-ability to troubleshoot name resolution issues, configure DNS settings, and grasp how DNS interacts with Active Directory and Office apps.
+ Exposure to?mobile device management (MDM)?concepts and troubleshooting app hang or sync issues on iOS/macOS/Windows platforms.
+ Experience using diagnostic and monitoring tools like?Netmon, Perfmon, Process Monitor, DebugDiag, Process Explorer, Fiddler, and Charles.
+ Excellent?problem-solving skills?with the ability to analyze and resolve complex technical issues methodically.
+ Strong?communication skills, both written and verbal, to deliver technical guidance and interact effectively with stakeholders, peers, and end-users.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

About us

We are a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation. We bring over a decade of experience in driving efficiency for some of the top restaurants worldwide. With our unified platform, we strive to create unique experiences for restaurant operators by empowering them with a complete view and control of their operations from the front of the house, back of the house to everything in between. Restroworks unified technology platform streamlines restaurants’ front of the house, back of the house, out of house/integrations, analytics, and CRM. Renowned restaurant chains including Taco Bell, Nando’s, Carl’s Jr, Häagen-Dazs, Jamie’s Italian are among a few brands using Posist to manage their processes, people, and place of operations.

Responsibilities :

● Taking client queries over call / email / chat

● Resolve the tickets via call / email / chat/ remote tools

● Register client queries in Ticketing tool

● Follow-up with clients and with internal teams

● Resolve the issue within the SLA and company guidelines

● Escalate the ticket to the respective team and follow-up

● Resolve the tickets related to printers, cash drawer, networking and Restroworks product

● Sending updates to clients related to reported queries

● Working in rotational shifts

● Creating troubleshooting documents

Requirements :

● Good communicable skills

● Should be able to work in 24*7 environment, rotational shifts (weekly offs will be there)

● Practical knowledge of hardware, network troubleshooting, printer installation (USB and network)

● Good decision making skills

● Multitasking

● Willing to work cross teams

● Should be a team player

● Should have knowledge of remote tools

● Good Skills to adapt any software tool

● Documentation skills is an add on

Benefits:

● Get your hands on one of the best restaurant SaaS products

● Work with 18,000+ happy brands in 50 countries

● Be a part of a small & friendly team of marketers

● Open and transparent work culture

Job Summary:

The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.

Key Responsibilities

Administrative Services:

Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
Manage the associated service Outlook mailbox.
Create and analyze performance and usage metrics.
Open, update, and resolve service tickets related to AV and webcasting technologies.
Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
Escalate complex issues to third-level support or manufacturer/vendor support teams.
Participate in meetings regarding current and future AV and webcasting systems.
Maintain and update training and troubleshooting documentation.

Video Call and Webcast Support:
Ensure video endpoints are online and operational.
Manage incident response during active calls and webcasts.
Prepare and support webcast events, including creating event webpages and conducting dry runs.
Monitor live webcast events and troubleshoot issues as needed.
Report viewer metrics during and after events.
Trim, encode, and distribute recorded on-demand copies of webcast sessions.
Coordinate technology scheduling to ensure successful meetings.
Webcast Video on Demand Services:
Create and manage streaming VOD directories for Ford users.
Manage user groups and multimedia storage on Ford’s network.
Troubleshoot issues related to uploaded VOD content.
Assist users with training on new and existing video technologies.
Provide streaming metrics and analytics for hosted videos.

Commissioning Services:
Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
Test endpoints and network devices.
Review, verify, and backup configuration files to facilitate disaster recovery.
Support the commissioning and decommissioning of conference rooms and AV devices.
Conduct room testing, certification, and troubleshooting.

Application Support:
Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
Collaborate with Product Engineers to resolve application issues.
Escalate critical issues to Level 3 engineering.
Assist users with application usage and remote training.
Manage support tickets within Ford’s ticketing system.
Administer access requests and maintain support documentation.

Qualifications:
Proven experience in AV support, video conferencing, and webcast management.
Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
Strong troubleshooting and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication skills, both written and verbal.
Experience with ticketing systems and documentation management.

Preferred Skills:

Knowledge of webcast and streaming platforms.
Experience with AV commissioning and room setup.
Ability to train end-users on AV technologies.

About us

We are a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation. We bring over a decade of experience in driving efficiency for some of the top restaurants worldwide. With our unified platform, we strive to create unique experiences for restaurant operators by empowering them with a complete view and control of their operations from the front of the house, back of the house to everything in between. Restroworks unified technology platform streamlines restaurants’ front of the house, back of the house, out of house/integrations, analytics, and CRM. Renowned restaurant chains including Taco Bell, Nando’s, Carl’s Jr, Häagen-Dazs, Jamie’s Italian are among a few brands using Posist to manage their processes, people, and place of operations.

Responsibilities :

● Taking client queries over call / email / chat
● Resolve the tickets via call / email / chat/ remote tools
● Register client queries in Ticketing tool
● Follow-up with clients and with internal teams
● Resolve the issue within the SLA and company guidelines
● Escalate the ticket to the respective team and follow-up
● Resolve the tickets related to printers, cash drawer, networking and Restroworks product
● Sending updates to clients related to reported queries
● Working in rotational shifts
● Creating troubleshooting documents

Requirements :

● Good communicable skills
● Should be able to work in 24*7 environment, rotational shifts (weekly offs will be there)
● Practical knowledge of hardware, network troubleshooting, printer installation (USB and network)
● Good decision making skills
● Multitasking
● Willing to work cross teams
● Should be a team player
● Should have knowledge of remote tools
● Good Skills to adapt any software tool
● Documentation skills is an add on

Benefits:

● Get your hands on one of the best restaurant SaaS products
● Work with 18,000+ happy brands in 50 countries
● Be a part of a small & friendly team of marketers
● Open and transparent work culture

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

- Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
- Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
- Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
- Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
- Maintain updates flowing to customers regarding incident resolution efforts at all times.
- NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

- Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
- Must have 1 year of experience testing and maintaining software products.
- Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
- Experience in providing technical support to Global clients.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Hands-on experience with Windows/Linux OS environments.
- Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
- Looking for immediate joiners

Required Skills and traits:

- Experience providing technical support to Global clients
- Excellent problem solving and communication skills.
- NIKSUN encourages teamwork, collaboration, and knowledge sharing.
- Mentor other team members and push the team for success.

Professional Requirements:

- Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.