90 Technical jobs in Ulhasnagar
Technical Support Lead
400601 Thane, Maharashtra
₹55000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and knowledgeable Technical Support Lead to manage and elevate our customer service and helpdesk operations in Thane, Maharashtra, IN . This role is central to ensuring our customers receive timely, accurate, and empathetic technical assistance. The Lead will be responsible for overseeing a team of support agents, providing them with ongoing training, mentorship, and performance management. Key responsibilities include developing and implementing support strategies, managing ticket queues to ensure service level agreements (SLAs) are met, and acting as a point of escalation for complex technical issues. You will also be tasked with identifying trends in customer inquiries and collaborating with product development teams to drive improvements and resolutions. The ability to create and maintain comprehensive knowledge base articles and support documentation is essential. This role requires a deep understanding of common technical issues relevant to our products/services, excellent problem-solving abilities, and exceptional communication skills. You will foster a customer-centric environment, striving to exceed customer expectations at every interaction. The ideal candidate will have a proven ability to motivate and lead a support team, implement efficient support processes, and analyze support metrics to identify areas for improvement. A minimum of 5 years of experience in a customer service or technical support role, with at least 2 years in a supervisory or lead capacity, is required. Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow) is a must. A Bachelor's degree in a related field or equivalent practical experience is preferred. Strong analytical skills, a patient demeanor, and the ability to remain calm under pressure are critical for success in this role. You will play a crucial part in shaping the customer's perception of our brand through outstanding support.
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0
Technical Support Specialist
600001 Thane, Maharashtra
₹400000 Annually
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Posted 5 days ago
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Job Description
Our client is seeking a skilled and customer-focused Technical Support Specialist to join their team in **Chennai, Tamil Nadu, IN**. This role offers a hybrid work model, providing flexibility for team collaboration and remote work. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a dedication to providing outstanding support to clients. You will be responsible for diagnosing and resolving technical issues across various software and hardware platforms.
Responsibilities:
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to support requests in a timely and professional manner via phone, email, or ticketing system.
- Diagnose and resolve technical hardware and software issues.
- Install, configure, and maintain hardware and software for end-users.
- Guide clients through problem-solving processes and technical instructions.
- Identify and escalate situations requiring urgent attention to the appropriate individuals.
- Document and track all issues and resolutions in the support ticketing system.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Assist in user training on new software or hardware.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 2+ years of experience in technical support or a similar IT role.
- Proficiency in diagnosing and resolving hardware and software issues.
- Experience with operating systems (Windows, macOS, Linux) and common office productivity software.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Strong understanding of IT troubleshooting methodologies.
- Excellent communication, interpersonal, and customer service skills.
- Ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving abilities.
- Experience with remote support tools and ticketing systems.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
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1
Technical Support Lead
400601 Thane, Maharashtra
₹60000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Technical Support Lead to manage their Customer Service & Helpdesk operations in Thane, Maharashtra, IN . This role is crucial for ensuring customer satisfaction by providing timely and effective technical assistance. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and the ability to lead and mentor a team of support agents. You will be responsible for overseeing daily support operations, resolving complex technical issues, and identifying areas for service improvement.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and manage a team of technical support representatives, providing guidance, training, and performance feedback.
- Oversee the daily operations of the helpdesk, ensuring efficient ticket management and resolution within service level agreements (SLAs).
- Handle escalated customer technical issues that require in-depth troubleshooting and resolution.
- Develop and maintain technical support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Identify recurring technical problems and collaborate with relevant departments to implement permanent solutions.
- Monitor customer feedback and support metrics to identify trends and areas for improvement in customer service and product performance.
- Ensure adherence to company policies and procedures for customer support.
- Train new support staff on technical procedures, product knowledge, and customer service best practices.
- Stay up-to-date with product updates and new features to provide accurate technical assistance.
- Contribute to the development and implementation of new support tools and technologies.
- Communicate effectively with customers, providing clear and concise explanations of technical issues and solutions.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support or helpdesk roles, with at least 1-2 years in a leadership or supervisory capacity.
- Strong knowledge of operating systems (Windows, macOS, Linux), hardware, software applications, and networking concepts.
- Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow) is essential.
- Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.
- Outstanding communication, interpersonal, and customer service skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in technical documentation.
- Experience in remote support tools and techniques is a plus.
- Certifications like CompTIA A+, Network+, or Microsoft Certified Professional are advantageous.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Engineer
400601 Thane, Maharashtra
₹60000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and skilled Technical Support Engineer to join their growing team, contributing to innovative solutions from **Thane, Maharashtra, IN**. This role is pivotal in providing advanced technical assistance and ensuring client success.
Responsibilities:
Qualifications:
This role offers a unique opportunity to work with cutting-edge technology and support a diverse client base. Although based in **Thane, Maharashtra, IN**, this is a remote-first position. We look forward to your application.
Responsibilities:
- Deliver expert-level technical support to clients, resolving complex hardware and software issues.
- Diagnose and troubleshoot product malfunctions, providing detailed explanations and resolutions.
- Document all support interactions, solutions, and escalations in the ticketing system.
- Collaborate with engineering and product teams to identify and resolve software bugs and product defects.
- Develop and maintain technical documentation, including user guides, troubleshooting articles, and knowledge base content.
- Provide training and guidance to end-users and junior support staff on product usage and best practices.
- Proactively monitor system performance and identify potential issues before they impact users.
- Participate in the evaluation and testing of new product releases.
- Contribute to the continuous improvement of support processes and tools.
- Manage customer expectations and ensure timely resolution of support requests within defined SLAs.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related technical field.
- 3-5 years of experience in technical support, preferably in a SaaS or enterprise software environment.
- Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Excellent analytical and problem-solving skills with a proven ability to diagnose complex technical issues.
- Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
- Experience with ticketing systems (e.g., Jira, Zendesk) and remote support tools.
- Ability to work independently and manage multiple priorities effectively in a remote setting.
- Customer-centric mindset with a commitment to delivering outstanding service.
- Certifications in relevant technologies (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
- A proactive approach to identifying and addressing potential issues.
This role offers a unique opportunity to work with cutting-edge technology and support a diverse client base. Although based in **Thane, Maharashtra, IN**, this is a remote-first position. We look forward to your application.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
400703 Thane, Maharashtra
₹500000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and technically proficient Technical Support Specialist to join their dynamic IT support team, based in Thane, Maharashtra, IN . This role is crucial for ensuring the smooth operation of our client's IT infrastructure and providing exceptional technical assistance to internal users and external customers. You will be responsible for diagnosing and resolving a wide range of hardware, software, and network issues, ensuring minimal disruption to business operations.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Provide first-line technical support for hardware, software, and network issues via phone, email, and chat.
- Diagnose and troubleshoot complex technical problems, escalating to higher-level support when necessary.
- Install, configure, and maintain computer systems, software applications, printers, and other peripherals.
- Assist users with setting up new accounts, workstations, and mobile devices.
- Manage user accounts and permissions within Active Directory and other systems.
- Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Develop and maintain technical documentation, FAQs, and user guides.
- Perform regular system maintenance, updates, and patches to ensure security and performance.
- Monitor system performance and identify potential issues before they impact users.
- Provide training and guidance to end-users on IT best practices and new technologies.
- Collaborate with IT team members to identify recurring issues and implement preventive solutions.
- Ensure adherence to IT policies, procedures, and security guidelines.
- Participate in IT projects as needed, such as system upgrades or deployments.
- Stay current with the latest technology trends and advancements in IT support.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 2-3 years of experience in technical support or IT helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
- Experience with hardware troubleshooting and repair.
- Proficiency in using and supporting common business software (e.g., Microsoft Office Suite, Google Workspace).
- Experience with IT ticketing systems (e.g., Jira Service Management, Zendesk).
- Excellent problem-solving, diagnostic, and analytical skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Customer-focused attitude with a passion for helping others.
- Ability to manage multiple tasks and prioritize effectively.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
- Experience with remote support tools is advantageous.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
400601 Thane, Maharashtra
₹38000 Annually
WhatJobs
Posted 13 days ago
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Job Description
Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their thriving team in **Thane, Maharashtra, IN**. This role is essential for providing timely and effective technical assistance to users, ensuring a seamless customer experience. You will be responsible for troubleshooting hardware, software, and network issues, guiding users through step-by-step solutions, and escalating complex problems to appropriate internal teams. Key responsibilities include responding to support requests via phone, email, and chat; diagnosing and resolving technical incidents; documenting support interactions and solutions in a ticketing system; maintaining an up-to-date knowledge base of common issues and resolutions; and providing proactive support to prevent future problems. The ideal candidate will have a strong understanding of computer systems, operating systems, and common software applications. Excellent problem-solving skills, patience, and a genuine desire to help others are crucial. Previous experience in a customer service or technical support role is highly preferred. Familiarity with remote support tools and ticketing systems is a plus. This position offers a hybrid work model, requiring you to be present in our **Thane, Maharashtra, IN** office for collaborative work and team meetings, while also allowing for remote work flexibility. We are seeking an individual with superb communication skills, both written and verbal, who can explain technical concepts clearly to non-technical users. If you are passionate about technology and dedicated to providing outstanding customer support, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Lead
400601 Thane, Maharashtra
₹55000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and experienced Technical Support Lead to manage their customer service operations at their office in Thane, Maharashtra, IN . This role is essential for ensuring our customers receive timely, accurate, and professional technical assistance. The ideal candidate will have a strong background in IT support, excellent leadership qualities, and a passion for problem-solving. As the Technical Support Lead, you will oversee a team of support specialists, handling escalated technical issues, developing support procedures, and ensuring customer satisfaction. You will be responsible for managing incoming support requests, prioritizing tasks, and ensuring that all queries are resolved efficiently and effectively. Your role will involve closely monitoring support ticket queues, identifying trends in customer issues, and implementing solutions to prevent recurring problems. You will also be responsible for training new team members, maintaining the knowledge base, and contributing to the continuous improvement of support services. Key Responsibilities:
Qualifications:
- Lead and manage a team of technical support specialists.
- Handle and resolve escalated customer technical issues promptly and efficiently.
- Develop and implement effective technical support procedures and guidelines.
- Monitor support ticket queues and ensure service level agreements (SLAs) are met.
- Train and mentor junior support staff, fostering skill development.
- Maintain and update the knowledge base with solutions and troubleshooting guides.
- Analyze support data to identify trends and recommend improvements.
- Collaborate with other departments to resolve complex customer issues.
- Ensure a high level of customer satisfaction through exceptional service delivery.
- Manage the deployment and configuration of support tools and software.
Qualifications:
- Proven experience in a technical support role, with at least two years in a leadership or supervisory capacity.
- Strong understanding of IT systems, hardware, and software troubleshooting.
- Experience with helpdesk ticketing systems and remote support tools.
- Excellent communication, interpersonal, and customer service skills.
- Ability to analyze technical problems and devise effective solutions.
- Experience in training and mentoring team members.
- Proficiency in managing and prioritizing support requests.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
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6
Technical Support Engineer
400601 Thane, Maharashtra
₹40000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Technical Support Engineer to join their fully remote support team. This role is critical in providing advanced technical assistance to customers, ensuring smooth operation of their services and fostering customer satisfaction. The ideal candidate will possess strong troubleshooting skills, in-depth knowledge of (mention a relevant technology area, e.g., networking, software applications, hardware), and excellent communication abilities. You will be part of a collaborative remote environment, working to resolve complex technical issues and contribute to a positive customer experience.
Responsibilities include:
Qualifications:
Responsibilities include:
- Providing remote technical support to customers experiencing issues with our client's products and services.
- Diagnosing and resolving complex technical problems through effective troubleshooting techniques.
- Documenting all support interactions, resolutions, and product feedback in the ticketing system.
- Collaborating with engineering and product teams to escalate and resolve bugs or product defects.
- Developing and maintaining technical documentation, knowledge base articles, and FAQs.
- Assisting in the training of junior support staff on technical matters.
- Proactively identifying potential issues and recommending preventative measures.
- Communicating technical information clearly and concisely to both technical and non-technical audiences.
- Participating in on-call rotations to provide 24/7 support if required.
- Contributing to the continuous improvement of support processes and tools.
- Ensuring customer satisfaction by providing timely and effective resolutions.
- Analyzing support trends to identify areas for product improvement.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in technical support, helpdesk, or a similar role.
- Strong understanding of (mention specific technologies relevant to the fictional company, e.g., operating systems (Windows, Linux), networking protocols (TCP/IP, DNS), cloud platforms (AWS, Azure), database management).
- Proven ability to troubleshoot complex technical issues efficiently and effectively.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills in English.
- Experience with remote support tools and ticketing systems (e.g., Jira Service Management, Zendesk).
- Ability to work independently, manage time effectively, and thrive in a remote-first environment.
- Customer-focused attitude with a commitment to delivering exceptional service.
- Certifications in relevant technologies (e.g., CompTIA Network+, CCNA) are a plus.
This advertiser has chosen not to accept applicants from your region.
7
Senior Technical Support Engineer
400601 Thane, Maharashtra
₹800000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their established team in Thane, Maharashtra, IN . This role is crucial for providing advanced technical assistance to our diverse customer base, resolving complex issues, and ensuring a superior customer experience. The ideal candidate possesses deep technical knowledge, exceptional problem-solving abilities, and a passion for helping customers succeed with our products and services.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, chat, and remote sessions for complex product-related issues.
- Troubleshoot, diagnose, and resolve software, hardware, and network issues impacting customer operations.
- Analyze customer problems, identify root causes, and implement effective solutions.
- Escalate unresolved issues to appropriate internal teams (e.g., Engineering, Product Development) with detailed documentation.
- Document technical solutions, troubleshooting steps, and product knowledge in the company's knowledge base.
- Create and deliver training materials and best practice guides for customers and support staff.
- Proactively identify opportunities to improve product functionality, documentation, and support processes based on customer feedback and issue trends.
- Mentor and guide junior support engineers, providing technical expertise and training.
- Manage and prioritize support tickets, ensuring timely resolution within service level agreements (SLAs).
- Contribute to the development and testing of new product releases and patches.
- Build strong relationships with key customers, acting as a trusted technical advisor.
- Participate in on-call rotations to provide 24/7 support coverage as needed.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
- Minimum of 5 years of experience in a technical support or system administration role, preferably in a senior capacity.
- In-depth knowledge of operating systems (Windows, Linux, macOS), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
- Proficiency in scripting languages (e.g., Python, Bash) for troubleshooting and automation is a significant plus.
- Experience with cloud platforms (AWS, Azure, GCP) and virtualisation technologies is highly desirable.
- Strong understanding of databases (SQL, NoSQL) and their administration.
- Exceptional analytical, problem-solving, and debugging skills.
- Outstanding communication, interpersonal, and customer service skills.
- Ability to explain complex technical concepts clearly and concisely to users of varying technical abilities.
- Experience working with ticketing systems (e.g., Jira, ServiceNow) and knowledge base platforms.
- Certifications in relevant technologies (e.g., CompTIA, Microsoft, Cisco) are a plus.
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8
Senior Technical Support Specialist
400601 Thane, Maharashtra
₹65000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly capable Senior Technical Support Specialist to join their global team. This is a fully remote position, allowing you to provide critical support to users from anywhere. As a Senior Technical Support Specialist, you will be responsible for addressing complex technical issues, guiding junior team members, and contributing to the improvement of support processes. You will serve as a key point of contact for escalated technical challenges, ensuring rapid and effective resolution to maintain high levels of customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, resolving complex hardware, software, and network issues.
- Diagnose and troubleshoot technical problems, identifying root causes and implementing effective solutions.
- Document all technical issues, troubleshooting steps, and resolutions accurately in the ticketing system.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, development) with detailed information.
- Mentor and guide junior technical support staff, providing training and support.
- Develop and maintain technical documentation, knowledge base articles, and FAQs.
- Identify trends in technical issues and provide feedback to product and engineering teams for improvement.
- Proactively monitor system performance and identify potential issues before they impact users.
- Contribute to the development and implementation of support strategies and best practices.
- Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction ratings.
- Proven experience as a Senior Technical Support Specialist or in a similar advanced technical support role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Strong troubleshooting and problem-solving skills with a methodical approach.
- Excellent communication, interpersonal, and active listening skills.
- Ability to explain complex technical concepts clearly to both technical and non-technical users.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Management).
- Demonstrated ability to work independently and manage time effectively in a remote setting.
- Ability to mentor and guide junior team members.
- A relevant technical certification (e.g., CompTIA A+, Network+) is a plus.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
This advertiser has chosen not to accept applicants from your region.
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