454 Technical jobs in Ulhasnagar

Roles & Responsibilities:Relevant Experience Looking for 2-5 YrsEducation: B. E/B. Tech/B. Sc (Computers/Electronics) / BCA / BBA Mandatory Skills: Technical support Engineer-L1/US Voice process/Troubleshooting-Hardware & Networking,1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers3: Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support.4: Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.5: Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.Must Have skills:1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge basesMinimum QualificationMust have completed B. Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24 X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.

Overview As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and troubleshooting software and hardware problems and aiding with the product applications and/or use cases. Communicate with customers /partners by listening to and understanding the reported problem, and able to clearly explain basic technical information to the customers over the phone and via email. Part of a weekend on-call rotational schedule once deemed capable. Responsibilities Communicating with customers by listening to and understanding their problem, then clearly explaining detailed technical informationAsking customers targeted questions to quickly understand the root of the problemDiagnosing & troubleshooting technical issues in an expedient manner Tracking issues through to resolution, within agreed time limitsEscalating unresolved issues to the appropriate next level / internal teamsProviding prompt and accurate feedback to customersReferring to internal database or external resources to provide technical solutionsLeading troubleshooting & brainstorming discussionsDelivering workshops to both local and global teams - customer presentations to senior technical personnel and managementEnsuring all issues are properly logged – following case management processPrioritizing and managing several open issues at one timeFollowing up with customers to ensure their systems are fully functional after troubleshooting, and a solution has been providedIdentifying areas of improvement whether in processes, procedures, or toolsDocumenting technical knowledge in the form of knowledge base articles and/or submitting documentation opportunitiesCreating and delivering product knowledge sharing sessions to the respective regional teamCommunicating with Sales Team to ensure timely updates for any critical issue Working with the Engineering team to assist with documentationPerforming activities (reproducing the issue when required)QualificationsKnowledge and Skills Required Understanding of networks CCNA or equivalent knowledge 4 G-5 GAAAny of the following certifications: CCNA, MCSE, Cloud, and/or Red HatDeep knowledge of supported Linux/Unix operating systems. Able to troubleshoot, analyze and configure the OS and its features and roles. Deep knowledge of product software and hardware. Can use scripts/tools to aid in troubleshooting. Knowledge of identified bugs in running firmware version. Advanced understanding and experience of networks, firewalls, protocols. Knowledge in tracing and troubleshooting high-level protocols and traffic Extensive understanding and experience of virtualization & cloud concepts, properties, and technology, as well as detailed skills in major industry standard technology specifics. Knowledge of models like Saa S, Paa S and Iaa S. Good understanding of technology infrastructure, security concepts and platforms Strong understanding of networking (specifically IP related technologies) Good understanding of virtualization & cloud conceptsAble to install, configure, and/or operate network equipment such as Cisco, Juniper, or other network hardware manufacturers Scripting and some programming Ability to configure and troubleshoot problems - logical thought process Good problem solving investigative and multi-tasking skills Ability to communicate with customers presenting technical information either verbally or in written format Focus to detail and can follow defined processes/procedures Technical acumen and able to identify when escalations are required Autonomy – increases technical knowledge by attending self-studies to bring value to the organization Organization and prioritization abilities Good computer skills in MS Office Desired Subject Matter Expertise in 1-3 areas relative to App Logic Networks product Great collaborator Good CSAT and customer feedback Work Experience, Education and Certifications Minimum of 3+ year experience in a technical role aligned to the same field with customer support experience KVM ExperienceIdeal candidate would have served as a developer in prior roles and have a deep understanding of modern, highly scalable architectures leveraging the latest technologies including NET/C#, Restful APIs, micro-services, cloud computing etc.Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification or a diploma from a technical institute Education may be substituted for proven work experience for 5+ years as a Technical Support Engineer in a similar field

Roles & Responsibilities:Relevant Experience Looking for 2-5 YrsEducation: B. E/B. Tech/B. Sc (Computers/Electronics) / BCA / BBA Mandatory Skills: Technical support Engineer-L1/US Voice process/Troubleshooting-Hardware & Networking,1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers3: Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support.4: Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.5: Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.Must Have skills:1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge basesMinimum QualificationMust have completed B. Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24 X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.

Roles and Responsibilities

Mandatory skills: Linux/Unix and sql/Mysql/PLSQL(strong in any database)Work from office. - MUMBAIMax budget 2.6 LPA (gross)Banking domain project

Job Title: Technical Support Engineer II

Location: India, Remote

Shift 1: 4:00 PM to 1:00 AM IST

Shift 2: 10:30 PM to 7:30 AM IST

About Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic work environment where cutting-edge technology and creative problem-solving converge. Join us as we shape the future of intelligent systems.

Position Overview: Provide remote technical and application problem resolution and escalation assistance related to Aspect products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

Key Responsibilities:

• Excellent customer service and teamwork skills. Excellent written and verbal communication skills. Professional demeanor to maintain and enhance customer relationships.
• Gain knowledge of assigned customers' technical and business environment.
• Document and verify reported problems.
• Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
• Engage additional resources when necessary.
• Provide effective and consistent communication to management, peers, and account team in support of customers.
• Working knowledge of main Aspect products and strategy.

Ideal Experience:

• Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
• Demonstrated ability to learn complex software tools quickly.
• Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.
• Ability to use professional concepts and company policies and procedures to solve routine problems.
• Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Ability to pass a background check may also be required.
• Physical requirements include sitting for long periods of time.

Qualifications:

• 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
• Limited travel, after-hours, or on-call work may be required.
• Flexibility to work early AM or late US hours, including weekends.
• Technical Certifications and second or third languages a plus but not required.

Why Join Us?

• Work on impactful and challenging projects that make a difference
• Be part of a collaborative and inclusive culture
• Enjoy competitive compensation and benefits
• Access professional development and growth opportunities
• Join a team passionate about innovation and excellence

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.