19 Technical Roles jobs in Amritsar

About Eqvista

Eqvista is an integrated Saas system that helps companies to manage private company equity by minimizing costs by automation, accounting, sharing and compliance tools built into the system. We also provide an array of valuation services for helping founders find their valuation for fundraising and ESOP issuance (409a)

Please visit: to learn more about our company.

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We are looking for a highly-driven and motivated Technical Support to join our team. They will be mainly responsible to provide technical support for users and instructions for internal use on our software system. High performance and capacity candidates would have an opportunity to expand their role.

Job Responsibilities & Duties:

· Preparation of Support Articles on software features for client

· Preparation of Instruction Manual for internal use

· System design and internal/external support guides

· Assisting for preparation of details for developing new features

· Liaising with different teams concerning product development or project details.

· Handling ad hoc assignments as required

Job Requirements:

· Degree in Finance/Accounting / Management / Business Administration

· 1 year of software/product related experience(preferred)

· Analytical with great attention to detail

· Good command of written and spoken English

· Good report writing and research skills

· Good interpersonal, communication and analytical skills

· Independent, self-motivated, responsible and diligent

· Passion for software products and researching newest technology

· Able to work independently and meet deadlines

· Able to handle remote work and setting own deadlines

· Excellent skills in Excel & Word

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative work environment that values creativity and innovation.
• Flexible work arrangements including remote work options.

Role Overview:

As a Technical Support Advocate, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.

Key Responsibilities:

• Customer Interaction:

• Troubleshooting : Diagnose and resolve technical issues reported by customers via phone, chat, or email.
• Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation.
• Effective Communication : Clearly explain technical concepts to non-technical users .

• Product Knowledge:

• Microsoft Ecosystem : Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more.
• Updates and Patches : Stay informed about product updates, patches, and known issues.
• Self-Service Guidance : Guide customers on using self-help resources and online documentation.

• Issue Resolution:

• Tiered Support : Escalate complex issues to higher tiers when necessary.
• Remote Assistance : Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
• Case Management : Document interactions, solutions, and follow-up actions in the support system.

• Customer Satisfaction:

• First-Contact Resolution : Strive for first-contact resolution whenever possible.
• Professionalism : Maintain a positive and professional demeanour even during challenging interactions.
• Customer Feedback : Collect feedback and identify areas for improvement.

• Collaboration:

• Cross-Functional Teams : Collaborate with other teams (engineering, product management) to address recurring issues.
• Knowledge Sharing : Contribute to internal knowledge bases and share best practices.

• Quality Assurance:

• Adherence to Policies : Follow Microsoft’s support policies and guidelines.
• Quality Metrics : Meet performance metrics related to response time, resolution time, and customer satisfaction.

Technical Support Skills:

• Assisting with delivering the appropriate post install technical support.
• Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform
• Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions

About Us:

HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.

Responsibilities:

• Responsible for technical support of the product Implementation for various clients
• Own the Tickets resolution by debugging the issue and provide resolution.
• Troubleshooting Cloud UAT environment related technical issues.
• Development of tools and utility to help in reduction of technical issues.
• Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.
• Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality.
• Stay up-to-date with the latest product features, updates, and technologies through continuous learning.
• Provide accurate information about our products, services, policies, and procedures.
• Contribute to a team environment focused on achieving customer satisfaction goals.

Requirements:

• 3-5 years of Java development/ Java Support experience using Java
• Education: BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech (preferably from a top reputed university)
• Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results.
• Technical Consultant to have experience in technically mentoring and guiding new team members.
• Technology Stack: Java, Hibernate, Spring, Struts, Micro Services

What You’ll Get

• Competitive salary.
• Fun-filled work culture (
• Equal employment opportunities.
• Opportunity to build with a pre-IPO Global SaaS Centaur.

Location: Work from Home

Employment Type: Full-Time

Work Hours: 5:30 PM – 3:30 AM IST (US Market Hours)

Days: Monday to Saturday

Probation Period: 3 Months

More info:

Salary range: 40,000 to 60,000 INR/mo (Bonus separate)

**IMPORTANT**:

Before You Apply:

To be considered, please:

• Complete our mandatory questionnaire :

• Please record yourself (audio/video) answering the questions from the questionnaire and submit the audio/video file within the form.

Applications that do not strictly meet both requirements will not be considered under any circumstances.

About Us

We are a leading FinTech company offering a suite of powerful SaaS solutions, our flagship being a B2C trading journal platform used by over 100,000 traders globally . We specialize in delivering advanced trading analytics tailored to individual investors in the US and Indian stock markets . Our mission is to empower traders with the insights they need to make better decisions in fast-moving financial markets.

About the Role

We’re looking for a Technical Support Specialist with strong experience in live chat and email support for technical issues (chat primary and email secondary). You will be the primary point of contact for our global user base, assisting traders in navigating the platform, troubleshooting issues, and understanding key features in real-time.

This role is ideal for someone who is quick-thinking, empathetic, and skilled in written communication. If you’re familiar with SaaS platforms and have a passion for trading or finance, that’s a strong plus.

Note: This is a live chat-intensive role supporting a complex, data-driven FinTech platform . You must have prior experience handling multiple customer chats simultaneously and be comfortable navigating a feature-rich tool and have the ability to deal with tight support deadlines.

Key Responsibilities

• Respond to customer queries primarily via live chat and email
• Guide users through platform features, onboarding, and usage best practices
• Maintain a knowledge base and ensure help content is up to date
• Independently troubleshoot product issues using internal tools, help resources, and platform knowledge
• Track recurring issues and contribute to support process improvements
• Ensure fast, clear, and empathetic communication with a global audience
• Handle concurrent chats/emails accurately

Requirements

• Graduate with 2+ years of experience in live chat and email support roles (must-have)
• Self-starter who can learn product knowledge and workflows independently (must-have)
• Proven ability to manage multiple chat threads simultaneously with high accuracy
• Excellent written English and strong professional communication skills
• Prior experience supporting a SaaS product or FinTech platform is highly preferred
• Ability to confidently navigate and understand a complex, feature-rich platform .
• Familiarity with or interest in stock markets/trading is a strong plus
• Basic Excel proficiency and comfort with structured data formats
• Willingness to work night shifts aligned with US hours

Why Join Us?

• Be the real-time support lead for thousands of global traders
• Collaborate with a focused, friendly, and fast-moving team
• Learn the ins and outs of FinTech, trading analytics, and customer ops
• Competitive pay with performance-based growth opportunities
• Clear upward mobility into senior support, product, technical or operations roles

Timeline

Pre-hiring:

> Once we receive your google forms submission, we will review it and send you a test questionnaire.

> If you pass the test questionnaire there will be 1 or max. 2 follow up interviews post which you will be provided with the offer.

Post-hiring:

> There will be 2-3 sessions of 1-on-1 walkthrough of the platform post which you will be provided with ample resources to study for the next 10 days.

> During these 10-12 days, you will have access to experts from the team and you will also get to know the process. You are expected to independently study the given material which will be a crucial per-requisite knowledge for providing effective chat/email support.

> After 10-12 days of study and preparation, you will be joining live chat/communication platforms where you will be supporting customers directly with the existing support team.

> Your performance will be evaluated on a weekly basis during the probation period and you will notified of the improvements to be made.

Sound like a fit?

We’re looking for someone who thrives in live customer interactions and is passionate about helping users succeed. If you're sharp, responsive, and curious about trading tools, we’d love to hear from you.

We are an equal opportunity employer and value diversity at our company.

Position Title: Senior Software Engineer/ Technical Specialist (ADF) | Immediate Joiners

Experience Level: 5+ Years

Location: Remote

Skills: 4 years in ADF/ SQL/ PySpark/ Fabric (Good to have)

Key Responsibilities

• Develop and optimize ETL/ELT pipelines using Azure Data Factory (ADF), Databricks, and Synapse Analytics.
• Design and implement scalable data architectures following Medallion Architecture and best practices.
• Perform data ingestion, transformation, and orchestration across structured and unstructured datasets. • Develop and maintain data lake solutions in Azure Data Lake Storage (ADLS) Gen2.
• Write and optimize SQL queries for data extraction, transformation, and analysis.
• Implement CI/CD pipelines for data workflows using Azure DevOps.
• Collaborate with stakeholders to understand data requirements and ensure data availability.
• Ensure data governance, security, and compliance in Azure-based data solutions.
• Monitor and troubleshoot data pipelines to maintain reliability and performance.
• Stay updated with the latest Azure and big data technologies and implement best practices.
• Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Must to have

• Strong experience in Azure Data Engineering with Data Factory, Synapse, Fabric, Databricks.
• Expertise in SQL, T-SQL, and Python for data processing and transformation.
• Hands-on experience with PySpark for big data processing.
• Experience in designing ETL/ELT pipelines and working with large datasets.
• Proficiency with Azure Data Lake (ADLS) Gen2 for data storage and processing.
• CI/CD and DevOps knowledge, including Azure DevOps, Git, and automated deployments.
• Understanding of data modeling, data warehousing, and schema design principles.

Good to have

• Experience in New Age Technologies like Low Code, No Code, DevOps
• Familiarity with Data Governance and Security best practices in cloud-based data solutions.
• Experience with real-time data processing using Kafka, Event Hub, or Stream Analytics is a plus.
• Knowledge of DataOps methodologies and best practices.
• Experience with APIs, REST services, and integrating third-party data sources.
• Familiarity with Power BI or other visualization tools is an added advantage.

About Damco:

We are a global technology company with more than two decades of core IT experience. Our differentiators are technological prowess with unwavering back-end support on a wide range of technologies and industry-leading platforms.

At Damco, we take pride in building innovative, efficient, and robust IT solutions for our clients. We match the client’s business goals with our technology expertise and immaculate execution capabilities to solve issues that matter to the end-user.

Damco has developed hundreds of products and applications, redefined countless processes, built numerous technology teams and systems, and delivered significant financial results to customers from diverse verticals.

We believe in empowering our people to perform and grow by offering opportunities, learning, and inspiration—to ‘act and accomplish’. If you are a self-starter looking for an open and collaborative work culture to excel in career, we are the place for you. Here is what you can expect from our work-culture.

Key Responsibilities

• Work independently to develop comprehensive and precise product documentation, including how-to articles, FAQs, overview articles, troubleshooting guides, user guides, and release notes.
• Collaborate with product managers and product experts to understand new features and product updates and develop effective documentation for each release.
• Work closely with the Product & Engineering Teams to create developer API documentation for Tekion’s partner-facing APIs, webhooks, and SDKs.
• Collaborate with Product Managers and solution engineers to capture various use cases catered to by the APIs and document them using sequence diagrams, activity diagrams, etc.
• Conduct regular reviews and quality assurance checks of existing documentation to ensure accuracy and relevance.
• Efficiently plan and manage multiple documentation projects simultaneously.
• Organize information effectively and structure documents to provide better usability and accessibility.
• You will work with the product marketing team to review all published content to meet the Tekion standards for publishable content.

Skills and Experience

• Bachelor’s degree in Computer Science, Technical Communication, or a relevant field.
• 5+ years of experience in technical writing, preferably in a SaaS company.
• Excellent written and verbal communication skills.
• Strong understanding of APIs, SDKs, Webhooks, Open Authentication, and web-app concepts.
• Attention to detail to ensure accuracy and consistency in all technical content.
• Excellent writing and editing skills to explain complex technical concepts clearly and concisely.
• Ability to navigate ambiguity, support multiple projects, and meet deadlines in a fast-paced environment.
• Ability to quickly learn new technologies and products.
• Ability to conduct in-depth research, gather information from technical sources, and synthesize it into understandable content.
• Possess strong interpersonal and communication skills to convey complex concepts to both technical and non-technical audiences.
• Should have a zeal to learn with a growth mindset.
• Passionate about writing.

Job Title: Global Communications Specialist

Location : Remote in India

Shift : 24x7 Team (can only hire someone that’s 100% flexible on shifts)

Want to be part of an amazing team, hell-bent on crafting a better future? We’re always looking for creative people who care!

We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we’re better together.

We believe in teamwork, fun, complex projects, diverse perspectives, and simple solutions. How about you? We’re looking for Global Communications Specialist with the passion and experience to design what matters – one project at a time.

The Global Communication Specialist plays a critical role in the resolution of technical, and escalated support incidents related to supporting customer development and deployments on the Azure Platform. This role provides on demand support to Azure customers around the world through various support offerings. You will be an integral team member and a true advocate for customer resolution, providing real-time solutions to a technical audience. In addition, the Global Communication Specialist is also the conduit for curating and publishing proactive notifications related to deployments, feature releases, retirements and more.

The successful candidate should demonstrate strong written and verbal communication skills, customer satisfaction focus, and an excitement for technology. Beyond triaging escalations and managing critical situations, the candidate should be passionate about driving bigger impacts – customer values, improving processes, and driving product feedback.

What you will do:

Review and triage customer and partner escalations via multiple channels (Social, Chat, and Technical Support) and determine appropriate communication plan and customer resolution path. Partner across various cross-functional teams and key stakeholders to ensure team is providing optimal customer experience each and every time.

Partner with Service Engineering teams to determine customer impact and provide rapid communications to customers on Live Site incidents; providing ongoing communication and status updates throughout the incident lifecycle.

Facilitate, curate, and publish multiple proactive notifications (service notifications, feature releases, retirements, and ad-hoc communications).

Develop and share best practices and recommendations to improve efficiencies within the internal team.

Identify root cause of escalations to drive long term resolutions.

Contribute to the creation of future Microsoft support capabilities for the cloud.

What you will bring:

Excellent written and verbal communications skills are a must.

Effective, polished interaction with customers, proven ability to quickly capture relevant information; explain next steps in resolving issues; communicate next steps and status; and inspire confidence.

Demonstrated troubleshooting skills, cross-team collaboration, and critical thinking.

Ability to influence people at all levels to drive resolution.

Always look at problems with customer first solutions.

High attention to detail, able to problem solve logically and think critically in mission critical situations.

Passion for problem solving through the ability to self-learn, think critically, and have fun while doing it.

Creative Problem Solving by driving innovative solutions.

Thrive in ambiguous situations; effectively manage change; shift gears comfortably; decide and act without having the total picture; comfortable handling risk and uncertainty.

Technical aptitude with a passion to learn.

Support experience and experience with Azure or other cloud technologies is a plus.

BA/BS Degree Communications or Computer Science is preferred or equivalent experience.

Available to work critical cases as needed on a 24x7 basis and through an on-call model.

Who you are:

Passionate about technology, customer support and the cloud.

Communicative, ability to influence, with strong interpersonal skills.

Doer. You get your hands dirty, you are ambitious and love going deep your craft.

Adaptable. Changes happens at lightning speed, you are flexible, enjoy challenge, and get behind new ideas.

Polished. Client-facing and concise, ability to lead cross-team collaboration and interface with people of all levels.

Compensation: 8-10LPA

About Astra:

Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.

CTOs and CISOs love Astra because it helps them to achieve continuous security at scale, fix vulnerabilities in record time, and seamlessly transition from DevOps to DevSecOps with Astra's powerful CI/CD integrations. Astra is loved by 1000+ companies across 70+ countries. In 2024 Astra uncovered 2.5 million+ vulnerabilities for its customers, saving customers $110M+ in potential losses due to security vulnerabilities.

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, Dream 11, OLX Autos etc. are a few of Astra’s customers.

Job Description:

This a hybrid role with base location as Bangalore. (1-2 weeks/qtr work from office)

Role Overview:

We're looking to on-board an enthusiastic & a dynamic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform.

The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.

Roles & Responsibilities:

• Drive a seamless customer onboarding experience, ensuring smooth adoption of the product.
• Act as a product champion by promoting adoption and maximizing customer engagement.
• Understand customer requirements and translate them into actionable deliverables.
• Respond promptly and effectively to customer queries via email and phone.
• Build and nurture long-term relationships with customers based on trust and rapport.
• Manage stakeholder relationships across internal teams and customer organizations.
• Strengthen brand value by delivering exceptional customer experiences.
• Maintain strong customer satisfaction and loyalty, measured through high NPS scores.
• Identify opportunities for up-selling and cross-selling complementary Astra products.
• Proactively manage account renewals and secure long-term partnerships.
• Ensure timely project delivery by coordinating across multiple teams.
• Maintain accurate and updated records within the customer success platform.

Skills & Qualifications:

• 2-5 years Customer Success / Growth / Retention roles, ideally in SaaS
• Proven ability in upselling/cross-selling in a PLG motion.
• Excellent communication skills with a customer-first mindset.
• Technical knowledge required to work in a cyber security organization’s customer-facing role.
• Analytical and data-driven; comfortable working with metrics like NRR, churn, adoption rates .
• Ability to build rapport with the stakeholders
• Willingness to work in a hybrid setup. (1-2 weeks/Qtr from our Bangalore office)

Why Join Us?

• You’ll own your work from day one—no micromanaging, just trust and impact.
• Health Insurance for you and your spouse.
• Be part of a fast-growing cybersecurity SaaS company.
• You’ll join a team that’s scaling fast but still feels like a close-knit crew—think startup energy with global reach.
• Collaborative & friendly culture with full ownership and growth opportunities.
• And yes, get ready for some unforgettable workcations—think Chikmagalur, Jim Corbett & Wayanad

Role: Technical Support Engineer.

Location:- 50032- HYD – Onsite (in-person interview)

Job Description

What you get to do in this role:

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies, including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them, but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Qualifications & Experience

• Must have a bachelor’s degree in computer science or a related field (or equivalent degree and experience)

• 2+ years providing customer-facing technical support (ITOM applications)

• Good Communication Skills

In order to be successful in this role, we need someone who has:

• Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting, and PowerShell.

• Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.

• Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.

• Strong troubleshooting/root cause isolation skills

• Demonstrated creative problem-solving approach and strong analytical skills

• Must be proficient with analyzing log files and standard debugging concepts.

• Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.

• Excellent communication skills (verbal and written).

Preferred:

• Solid understanding of object-oriented programming skills (Java strongly preferred)

A fundamental understanding of ITOM, CMDB and ITIL business process

• Experience providing web development support is highly desirable.

• Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping)

• Understanding of JavaScript or any other scripting language with logical approach for given problem statement.

• Previous experience in software development(or) software consulting.

• Experience supporting and troubleshooting infrastructure level issues.