12 Technical Roles jobs in Amritsar
Zuora Senior Technical Specialist
Posted 3 days ago
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Job Description
Company Description
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients – including the world’s largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.
Group Details
Tradeweb Team in Bangalore are seeking a skilled and detail-oriented Zuora Senior Technical Specialist to support the implementation and ongoing maintenance of our Zuora platform, including Zuora Billing, Zuora Revenue, and Zuora CPQ. The ideal candidate will have a strong foundation in SQL and Python, technical expertise in at least two of the three core Zuora applications, and experience in subscription-based systems. You will work closely with the Zuora Technical Manager and cross-functional teams to deliver seamless system implementation, integration, and support.
Key Responsibilities:
- Platform Implementation: Assist in the design, configuration, and deployment of Zuora Billing, Revenue, and CPQ modules to meet business requirements.
- System Maintenance: Provide ongoing technical support for the Zuora platform, addressing issues, performing updates, and optimizing performance.
- Integration Support: Work with integration teams to ensure smooth connections between Zuora and enterprise systems, such as ERP, CRM, and payment gateways.
- Customization: Develop and maintain custom workflows to automate business processes within Zuora, enhancing functionality and efficiency.
- Report Writing: Create and maintain reports to provide insights and support decision-making for the team.
- Testing & Validation: Conduct end-to-end testing, user acceptance testing (UAT), and validate integrations to ensure seamless platform performance.
- Data Management: Use SQL and Python to analyze, transform, and manage data flows between Zuora and other systems.
- Revenue Automation: Support automation and accurate reporting within Zuora Revenue to comply with ASC 606 and other revenue recognition standards.
- Stakeholder Collaboration: Partner with finance, IT, and operational teams to understand needs, resolve issues, and ensure proper adoption of Zuora tools.
- Upskilling Finance Team: Provide training and support to the finance team to enhance their understanding and utilization of Zuora applications.
- Documentation: Maintain detailed technical documentation for workflows, configurations, and processes to support system knowledge sharing.
- Monitoring & Optimization: Monitor system health, identify areas for improvement, and implement solutions to enhance the reliability and efficiency of Zuora components.
- Compliance & Security: Ensure the Zuora platform complies with industry regulations, company policies, and security protocols.
Required Skills and Qualifications:
- 7+ years of experience in technical roles, with at least 4+ years working with Zuora applications.
- Expertise in at least two of the three Zuora applications: Zuora Billing, Zuora Revenue, and Zuora CPQ.
- Strong foundation in SQL for data queries and analysis.
- Proficiency in Python for scripting, automation, and data handling.
- Deep understanding of Zuora configurations, workflows, and APIs.
- Prior development experience with Salesforce is a plus
- Integration Knowledge: Familiarity with integrating Zuora with ERP, CRM, and payment systems
- Revenue Recognition: Experience with revenue recognition standards such as ASC 606 and Zuora Revenue workflows.
- Problem Solving: Strong analytical skills and ability to troubleshoot technical issues and deliver timely solutions.
- Collaboration: Exceptional interpersonal skills to work effectively with cross-functional teams and stakeholders.
Certifications:
- Zuora Billing Certification
- Zuora Revenue Certification
- Zuora CPQ Certification
- Zuora Reporting Certification
- Zuora Administrator Certification
Senior Technical Documentation Specialist(SAAS)
Posted 4 days ago
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Job Description
Key Responsibilities
- Work independently to develop comprehensive and precise product documentation, including how-to articles, FAQs, overview articles, troubleshooting guides, user guides, and release notes.
- Collaborate with product managers and product experts to understand new features and product updates and develop effective documentation for each release.
- Work closely with the Product & Engineering Teams to create developer API documentation for Tekion’s partner-facing APIs, webhooks, and SDKs.
- Collaborate with Product Managers and solution engineers to capture various use cases catered to by the APIs and document them using sequence diagrams, activity diagrams, etc.
- Conduct regular reviews and quality assurance checks of existing documentation to ensure accuracy and relevance.
- Efficiently plan and manage multiple documentation projects simultaneously.
- Organize information effectively and structure documents to provide better usability and accessibility.
- You will work with the product marketing team to review all published content to meet the Tekion standards for publishable content.
Skills and Experience
- Bachelor’s degree in Computer Science, Technical Communication, or a relevant field.
- 5+ years of experience in technical writing, preferably in a SaaS company.
- Excellent written and verbal communication skills.
- Strong understanding of APIs, SDKs, Webhooks, Open Authentication, and web-app concepts.
- Attention to detail to ensure accuracy and consistency in all technical content.
- Excellent writing and editing skills to explain complex technical concepts clearly and concisely.
- Ability to navigate ambiguity, support multiple projects, and meet deadlines in a fast-paced environment.
- Ability to quickly learn new technologies and products.
- Ability to conduct in-depth research, gather information from technical sources, and synthesize it into understandable content.
- Possess strong interpersonal and communication skills to convey complex concepts to both technical and non-technical audiences.
- Should have a zeal to learn with a growth mindset.
- Passionate about writing.
Technical Specialist || ASP.Net C# || SQL || MVC || SSRS || SSIS (Immediate joiners with 6+ years...
Posted 4 days ago
Job Viewed
Job Description
Subject : Technical Specialist | ASP.Net C# | SQL | MVC | SSRS | SSIS (Immediate joiners with 6+ years of experience) for Noida/ Faridabad
Experience : 6-12 years
Mandate Skills Required : Asp.Net, C#, MVC, strong in MS-SQL, Good communication with an experience of client interaction
Location: Remote
Roles & Responsibilities:
Must have Skills Sets
- Expert in .NET Development using .NET Framework, ASP.NET Web Forms, and MVC.
- Should have at least 6+ years of dot net development
- Well versed with concepts of Object-Oriented Programming Concepts (OOPs), Design patterns and SOLID Principles
- Expertise in development of applications using.NET Framework, ASP.NET, Web Forms, MVC, Entity Framework, REST APIs, WebServices, Ajax, JavaScript and JQUERY
- Strong knowledge of developing core technology, including the design/architecture of modern solutions with latest technologies and the re-factoring & refinement of existing systems.
- Strong expertise in SQL Server, including Stored Procedures, Views, and query optimization.
- Understanding of Agile methodologies and SDLC
- Experience in Building & Releasing to deployment into multiple Environments (Development, Staging, UAT, Production)
- Proficient in code versioning tools such as Bit bucket and Git and Branching Strategy
- Excellent Communication, presentation, problem-solving and team working skills
- Perform code review sessions with other developers and suggest improvements or alternate approaches when appropriate
- Determining requirements and providing project estimates and timelines
Good have Skills Sets
- Knowledge in building cloud applications using AWS/Microsoft Azure Services
- Experience with .NET Core and the latest .NET versions would be a value-add
- Familiarity with Telerik Controls
- Experience in integrate third-party Tools, SDK, and API’s
About Damco
We are a global technology company with more than two decades of core IT experience. Our differentiators are technological prowess with unwavering back-end support on a wide range of technologies and industry-leading platforms.
At Damco, we take pride in building innovative, efficient, and robust IT solutions for our clients. We match the client’s business goals with our technology expertise and immaculate execution capabilities to solve issues that matter to the end-user.
Damco has developed hundreds of products and applications, redefined countless processes, built numerous technology teams and systems, and delivered significant financial results to customers from diverse verticals.
We believe in empowering our people to perform and grow by offering opportunities, learning, and inspiration—to ‘act and accomplish’. If you are a self-starter looking for an open and collaborative work culture to excel in your career, we are the place for you.
Technical Support Engineer
Posted 4 days ago
Job Viewed
Job Description
Roles & Responsibilities:
Relevant Experience Looking for 2-5 Yrs
Education: B.E/B.Tech/B.Sc (Computers/Electronics) / BCA / BBA
Mandatory Skills: Technical support Engineer-L1/US Voice process/Troubleshooting-Hardware & Networking,
1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues
2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers
3:Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support.
4:Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.
5:Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.
Must Have skills:
1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others
2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly
3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism
4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases
Minimum Qualification
Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.
Junior Technical Support Engineer
Posted today
Job Viewed
Job Description
Miratech is seeking a skilled Technical Support Engineer to contribute to a large-scale customer experience transformation initiative for a Global leader in the Healthcare industry. The Technical Support Engineer serves as the nerve center of enterprise operations, responsible for real-time monitoring, incident triage, and coordination across technical and business teams. This role ensures operational continuity, rapid issue resolution, and proactive risk mitigation across critical systems and services.
Responsibilities:
- Monitor system alerts and performance metrics across infrastructure, applications, and contact center platforms.
- Triage incoming issues using structured severity and priority frameworks.
- Coordinate resolution efforts across IT, automation, software, and business teams
- Track queue performance, call volumes, and system health using dashboards and analytics tools.
- Escalate anomalies and outages to appropriate teams and vendors.
- Participate in daily standups and war room sessions to assess and resolve high-priority incidents
- Maintain detailed issue logs including timestamps, reporter details, station IDs, and error messages.
- Generate daily/weekly/monthly performance reports and incident summaries.
- Support audit and compliance documentation efforts
- Serve as a liaison between technical teams, business stakeholders, and external vendors to drive collaboration for restoration/resolution for outages.
- Facilitate incident communication and ensure timely updates to impacted parties
- Participate in cross-functional meetings to align on priorities and post-incident reviews
- Use of AI/Copilot to enhance productivity, streamline and improve communications, and automate summarizations needed for meetings on outages to include documenting corrective actions, symptoms and troubleshooting.
- May be used adhoc for various inquiries and to assist in building new productivity tools.
Qualifications
- 3+ years of experience with incident response, crisis management, and vendor coordination.
- 3+ years of experience in IT operations, network monitoring or command center environments.
- 2+ years of experience with call center applications like Genesys, AWS, CxOne
- Familiarity with tools like ServiceNow, Splunk, Dynatrace.
- Ability to work in a fast-paced environment, while being able to multitask through multiple communication paths.
- Familiarity with AI tools such as Microsoft Copilot, Azure or Google.
- Excellent communication and teamwork skills.
Nice to have:
- Programming skills like Python.
We Offer
- Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
- Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Sr Technical Support Engineer
Posted 4 days ago
Job Viewed
Job Description
SR. TECHNICAL SUPPORT ENGINEER
Alvaria employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability & Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.
JOB DESCRIPTION
GENERAL SCOPE & SUMMARY
Operating within a remote working environment, provide remote technical and application problem resolution and escalation assistance related to Alvaria products. Diagnose, troubleshoot, repair and debug complex Application issues related to our software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.
PRIMARY ROLE & RESPONSIBILITIES
- Resolve technical issues of the Alvaria product suite for our Customers and Partners around the globe.
- Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary.
- Log/report issues on our CRM, provide effective and consistent communication to customers, peers and other teams
- Understand and set issue priority based upon urgency and business impact.
- Close issues by providing quick resolutions and document technical analysis and root cause wherever applicable
QUALIFICATIONS
SPECIALIZED KNOWLEDGE & SKILLS
- Mandatory hands-on experience in the following technologies:
- Networking
- CentOs Linux
- Windows OS
Mandatory hands-on experience in minimum of TWO to THREE from the below:
- Contact Center Technologies (including Automated Dialers & Telephony)
- Application Support
- Telephony experience / SIP
- XML scripting
- Object Oriented Programming
Secondary - Nice to have/Optional Skills to stand out:
- VXML
- CCML
- RDBMS
- Microsoft LUIS/CLU
- API ‘s
- SMS
- Demonstrated ability to learn complex software tools quickly.
- Strong customer service, problem solving, documentation and teamwork skills.
- Contributes to team effort by accomplishing related results as needed.
- Having good logical reasoning, analytical skills, thrive to learn and engage in additional responsibilities whenever needed
- Strong customer communication skills (verbal and written), including passing an English proficiency test
- Cloud technologies – AWS and/or Google knowledge will be an added advantage
- Basic Knowledge of Salesforce Service Cloud (Salesforce Communities a PLUS)
JOB REQUIREMENTS
- Ability to work in a technical and fast-paced environment
- Ability to achieve KPIs on a regular basis
- Flexibility to work hours outside of normal shift, to meet customer needs
- Flexibility to work during weekends.
- Technical Certifications and second or third language a plus but not mandatory
Alvaria is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans, or any other legally protected group.
Oracle Technical Support – SCM
Posted 4 days ago
Job Viewed
Job Description
Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)
Job Title: Oracle Technical Support – SCM
Duration : 6 Months (Contract)
Experience: 7+ Years
Location: Pan India
Mode of work: Remote
Job Description:
Must-Have Skills:
Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.
Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.
Experience handling inbound/outbound interfaces, data extraction, and data loading.
Expertise in troubleshooting and resolving production issues across Oracle EBS layers.
Capable of managing issue resolutions and handling custom enhancements independently.
Mandatory Requirement:
Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.
Technical Stack:
Oracle EBS R12
Oracle Forms & Reports
SQL / PL/SQL
Oracle APEX (preferred)
Tech support experience in SCM modules for 4+ years minimum
Relevant Module Experience Required (Please Mention in Resume):
Order Management (OM)
Inventory (INV)
Accounts Receivable (AR)
Accounts Payable (AP)
General Ledger (GL)
Fixed Assets (FA)
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Senior Technical Support Engineer - Firewall
Posted 4 days ago
Job Viewed
Job Description
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Disruption is at the core of our technology and our way of working to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve,
together.
Job Description
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact
- Provide Technical Support to customers and partners
- T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
- Provide configurations, troubleshooting, and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Preparing detailed RCA documents for official submissions to customers
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Working with engineering on filling bugs and working with product teams on feature requests
- Working on Hot / Risk technical escalations from the region or other theaters
- Lead case swarming and training sessions for frontline teams
- Willing to work in flexible and varying shift times, including weekends and evenings
- More than 5 years of customer-facing technical support experience
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
- Experience working with Firewall Central Management Systems
- Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
- Working knowledge of Security services (IDS/IPS, Firewalls etc.)
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
- Excellent English written and verbal communication skills are required
- Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
- Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
- Willing to work in flexible and varying shift times including weekends and evenings is a plus
- Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Covid-19 Vaccination Information for Palo Alto Networks Jobs
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.
Senior Technical Support Engineer - Firewall
Posted 4 days ago
Job Viewed
Job Description
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Disruption is at the core of our technology and our way of working to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve,
together.
Job Description
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact
- Provide Technical Support to customers and partners
- T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
- Provide configurations, troubleshooting, and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Preparing detailed RCA documents for official submissions to customers
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Working with engineering on filling bugs and working with product teams on feature requests
- Working on Hot / Risk technical escalations from the region or other theaters
- Lead case swarming and training sessions for frontline teams
- Willing to work in flexible and varying shift times, including weekends and evenings
- More than 5 years of customer-facing technical support experience
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
- Experience working with Firewall Central Management Systems
- Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
- Working knowledge of Security services (IDS/IPS, Firewalls etc.)
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
- Excellent English written and verbal communication skills are required
- Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
- Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
- Willing to work in flexible and varying shift times including weekends and evenings is a plus
- Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Covid-19 Vaccination Information for Palo Alto Networks Jobs
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.
Oracle Technical Support – Sales & Distribution
Posted 4 days ago
Job Viewed
Job Description
Oracle Technical Support – Sales & Distribution_Contract (6 Months)_Pan India(Remote)
Job Title: Oracle Technical Support – Sales & Distribution
Duration : 6 Months (Contract)
Experience: 7+ Years
Location: Pan India
Mode of work: Remote
Job Description:
Must-Have Skills:
Proven experience in Oracle EBS R12 Tech Support, especially across multiple modules in Supply Chain and Manufacturing domains.
Hands-on experience with SQL / PL/SQL, Oracle Forms, and Oracle Reports.
Proficient in managing inbound/outbound interfaces, data extraction, and data load processes.
Ability to troubleshoot production issues across various Oracle EBS layers and implement effective resolutions.
Independently managed issue resolutions and customization enhancements in live Oracle EBS business flows.
Mandatory Skills:
Oracle EBS Technical Support (R12)
Oracle Forms & Reports
PL/SQL Development
Strong understanding of Sales & Distribution modules
Relevant Module Experience (Please Include in Resume):
Order Management (OM)
Advanced Pricing
Shipping Execution
Inventory (INV)
Accounts Receivable (AR)
Trading Community Architecture (TCA)