35 Technical Roles jobs in Kota
Technical Specialist
Posted today
Job Viewed
Job Description
ROLE RESPONSIBILITIES
- Perform hands-on design and development for portal sites.
- Support activities for portal sites with focus on feature-rich design, usability, and site performance.
- Deliver solutions based on requirements and pending schedules.
- Establish and execute traceable unit and integration tests.
- Provide estimates, regarding work effort, for assigned projects.
- Understand and apply industry practices, architectural standards, and department policies / procedures relating to work assignments.
- Help troubleshoot and resolve technical issues as they arise.
TECHNICAL QUALIFICATIONS
- Experience delivering customer-facing enterprise-level solutions from start to finish.
- At least 3+ years of advanced development experience utilizing React and related technologies.
- Ability to translate business requirements into technical requirements.
- Experience developing Web UI for complex business applications.
- Required Stack Experience: React, Redux, Typescript, CSS, HTML, Bootstrap, Responsive Design, Media Queries.
- Experience with Ag-Grid and Material UI controls.
- Proven utilization of Web services, including Service/System Integrations.
- Experience with code management tools, automated build setup, and deployment procedures.
GENERAL QUALIFICATIONS
- Personal time-management skills with an ability to meet individual, and team deadlines.
- Excellent communication, presentation, and organization skills.
- Ability to communicate effectively across multiple IT team disciplines.
- Strong analytical and problem-solving skills.
- Insurance industry experience is considered a plus.
EDUCATION REQUIREMENTS
- Bachelor's Degree in Computer Information Science, Engineering, or a related field (or equivalent experience).
Technical Specialist
Posted today
Job Viewed
Job Description
Dear Candidate,
Greetings from HCL Tech!
We are hiring React ChartJS 2
Experience : 5-10years
Notice Period : Immediate Joiner is Preffered.
Location:
Remote (may be Hybrid later, demand basis – client locatio
Pref. Bengaluru and ok for PAN India if the talent is good with right match.
Skill Stack:
- React JS with API as Mandate
- Chart.js, D3.js, React ChartJS 2, and Recharts
- HTML5, CSS3 (Sass), and modern JavaScript (ES6+)
UI Designing skills (70%), Coding (30%) – React, API and Chart (worst case for no profiles, we can filter Chart out – but with minimum knowledge and good designing skills is must)
Key Responsibilities & Qualifications:
• Drive creativity and innovation in designing and implementing frontend solutions that captivate users and elevate product experiences.
• Lead the creation of innovative, user-focused frontend designs that captivate and delight users.
• Build and optimize responsive, accessible, and high-performance user interfaces using React, HTML5, CSS3 (Sass), and modern JavaScript (ES6+).
• Develop interactive, insightful dashboards and data visualizations leveraging libraries such as Chart.js, D3.js, React ChartJS 2, and Recharts to effectively communicate data.
• Lead the cleanup, refactoring, and upgrade of an existing React-based UI built on the CoreUI React Admin Template.
• Collaborate closely with backend and DevOps teams to integrate frontend components with NodeJS services and support containerized environments using Docker.
• Utilize strong Linux skills to assist in development, debugging, and deployment processes within Linux-based environments.
• Implement best practices in version control using GitHub and enhance development efficiency through AI-assisted coding tools such as GitHub Copilot.
• Participate in CI/CD workflows using Jenkins to ensure smooth, automated frontend deployments.
• Stay current with emerging frontend technologies, AI tools, and visualization trends to continuously improve UI quality and innovation.
• Exhibit excellent communication and collaboration skills within a cross-functional team environment.
If interested, kindly revert this mail with the details in the below format along with updated resume
Name
Contact Number
Email ID
Current Location
Preferred Location
Total Experience
Relevant Experience
Current Organisation
Current CTC
Expected CTC
Notice Period
Weekday Slot 3-5pm
Regards
Durga Karunakaran
HCL Technologies Ltd.
Technical Specialist
Posted 13 days ago
Job Viewed
Job Description
Dear Candidate,
Greetings from HCL Tech!
We are hiring React ChartJS 2
Experience : 5-10years
Notice Period : Immediate Joiner is Preffered.
Location:
Remote (may be Hybrid later, demand basis – client locatio
Pref. Bengaluru and ok for PAN India if the talent is good with right match.
Skill Stack:
- React JS with API as Mandate
- Chart.js, D3.js, React ChartJS 2, and Recharts
- HTML5, CSS3 (Sass), and modern JavaScript (ES6+)
UI Designing skills (70%), Coding (30%) – React, API and Chart (worst case for no profiles, we can filter Chart out – but with minimum knowledge and good designing skills is must)
Key Responsibilities & Qualifications:
• Drive creativity and innovation in designing and implementing frontend solutions that captivate users and elevate product experiences.
• Lead the creation of innovative, user-focused frontend designs that captivate and delight users.
• Build and optimize responsive, accessible, and high-performance user interfaces using React, HTML5, CSS3 (Sass), and modern JavaScript (ES6+).
• Develop interactive, insightful dashboards and data visualizations leveraging libraries such as Chart.js, D3.js, React ChartJS 2, and Recharts to effectively communicate data.
• Lead the cleanup, refactoring, and upgrade of an existing React-based UI built on the CoreUI React Admin Template.
• Collaborate closely with backend and DevOps teams to integrate frontend components with NodeJS services and support containerized environments using Docker.
• Utilize strong Linux skills to assist in development, debugging, and deployment processes within Linux-based environments.
• Implement best practices in version control using GitHub and enhance development efficiency through AI-assisted coding tools such as GitHub Copilot.
• Participate in CI/CD workflows using Jenkins to ensure smooth, automated frontend deployments.
• Stay current with emerging frontend technologies, AI tools, and visualization trends to continuously improve UI quality and innovation.
• Exhibit excellent communication and collaboration skills within a cross-functional team environment.
If interested, kindly revert this mail with the details in the below format along with updated resume
Name
Contact Number
Email ID
Current Location
Preferred Location
Total Experience
Relevant Experience
Current Organisation
Current CTC
Expected CTC
Notice Period
Weekday Slot 3-5pm
Regards
Durga Karunakaran
HCL Technologies Ltd.
Technical Specialist
Posted 20 days ago
Job Viewed
Job Description
ROLE RESPONSIBILITIES
- Perform hands-on design and development for portal sites.
- Support activities for portal sites with focus on feature-rich design, usability, and site performance.
- Deliver solutions based on requirements and pending schedules.
- Establish and execute traceable unit and integration tests.
- Provide estimates, regarding work effort, for assigned projects.
- Understand and apply industry practices, architectural standards, and department policies / procedures relating to work assignments.
- Help troubleshoot and resolve technical issues as they arise.
TECHNICAL QUALIFICATIONS
- Experience delivering customer-facing enterprise-level solutions from start to finish.
- At least 3+ years of advanced development experience utilizing React and related technologies.
- Ability to translate business requirements into technical requirements.
- Experience developing Web UI for complex business applications.
- Required Stack Experience: React, Redux, Typescript, CSS, HTML, Bootstrap, Responsive Design, Media Queries.
- Experience with Ag-Grid and Material UI controls.
- Proven utilization of Web services, including Service/System Integrations.
- Experience with code management tools, automated build setup, and deployment procedures.
GENERAL QUALIFICATIONS
- Personal time-management skills with an ability to meet individual, and team deadlines.
- Excellent communication, presentation, and organization skills.
- Ability to communicate effectively across multiple IT team disciplines.
- Strong analytical and problem-solving skills.
- Insurance industry experience is considered a plus.
EDUCATION REQUIREMENTS
- Bachelor's Degree in Computer Information Science, Engineering, or a related field (or equivalent experience).
Zuora Senior Technical Specialist
Posted today
Job Viewed
Job Description
Company Description
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients – including the world’s largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.
Group Details
Tradeweb Team in Bangalore are seeking a skilled and detail-oriented Zuora Senior Technical Specialist to support the implementation and ongoing maintenance of our Zuora platform, including Zuora Billing, Zuora Revenue, and Zuora CPQ. The ideal candidate will have a strong foundation in SQL and Python, technical expertise in at least two of the three core Zuora applications, and experience in subscription-based systems. You will work closely with the Zuora Technical Manager and cross-functional teams to deliver seamless system implementation, integration, and support.
Key Responsibilities:
- Platform Implementation: Assist in the design, configuration, and deployment of Zuora Billing, Revenue, and CPQ modules to meet business requirements.
- System Maintenance: Provide ongoing technical support for the Zuora platform, addressing issues, performing updates, and optimizing performance.
- Integration Support: Work with integration teams to ensure smooth connections between Zuora and enterprise systems, such as ERP, CRM, and payment gateways.
- Customization: Develop and maintain custom workflows to automate business processes within Zuora, enhancing functionality and efficiency.
- Report Writing: Create and maintain reports to provide insights and support decision-making for the team.
- Testing & Validation: Conduct end-to-end testing, user acceptance testing (UAT), and validate integrations to ensure seamless platform performance.
- Data Management: Use SQL and Python to analyze, transform, and manage data flows between Zuora and other systems.
- Revenue Automation: Support automation and accurate reporting within Zuora Revenue to comply with ASC 606 and other revenue recognition standards.
- Stakeholder Collaboration: Partner with finance, IT, and operational teams to understand needs, resolve issues, and ensure proper adoption of Zuora tools.
- Upskilling Finance Team: Provide training and support to the finance team to enhance their understanding and utilization of Zuora applications.
- Documentation: Maintain detailed technical documentation for workflows, configurations, and processes to support system knowledge sharing.
- Monitoring & Optimization: Monitor system health, identify areas for improvement, and implement solutions to enhance the reliability and efficiency of Zuora components.
- Compliance & Security: Ensure the Zuora platform complies with industry regulations, company policies, and security protocols.
Required Skills and Qualifications:
- 7+ years of experience in technical roles, with at least 4+ years working with Zuora applications.
- Expertise in at least two of the three Zuora applications: Zuora Billing, Zuora Revenue, and Zuora CPQ.
- Strong foundation in SQL for data queries and analysis.
- Proficiency in Python for scripting, automation, and data handling.
- Deep understanding of Zuora configurations, workflows, and APIs.
- Prior development experience with Salesforce is a plus
- Integration Knowledge: Familiarity with integrating Zuora with ERP, CRM, and payment systems
- Revenue Recognition: Experience with revenue recognition standards such as ASC 606 and Zuora Revenue workflows.
- Problem Solving: Strong analytical skills and ability to troubleshoot technical issues and deliver timely solutions.
- Collaboration: Exceptional interpersonal skills to work effectively with cross-functional teams and stakeholders.
Certifications:
- Zuora Billing Certification
- Zuora Revenue Certification
- Zuora CPQ Certification
- Zuora Reporting Certification
- Zuora Administrator Certification
Zuora Senior Technical Specialist
Posted 3 days ago
Job Viewed
Job Description
Company Description
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients – including the world’s largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.
Group Details
Tradeweb Team in Bangalore are seeking a skilled and detail-oriented Zuora Senior Technical Specialist to support the implementation and ongoing maintenance of our Zuora platform, including Zuora Billing, Zuora Revenue, and Zuora CPQ. The ideal candidate will have a strong foundation in SQL and Python, technical expertise in at least two of the three core Zuora applications, and experience in subscription-based systems. You will work closely with the Zuora Technical Manager and cross-functional teams to deliver seamless system implementation, integration, and support.
Key Responsibilities:
- Platform Implementation: Assist in the design, configuration, and deployment of Zuora Billing, Revenue, and CPQ modules to meet business requirements.
- System Maintenance: Provide ongoing technical support for the Zuora platform, addressing issues, performing updates, and optimizing performance.
- Integration Support: Work with integration teams to ensure smooth connections between Zuora and enterprise systems, such as ERP, CRM, and payment gateways.
- Customization: Develop and maintain custom workflows to automate business processes within Zuora, enhancing functionality and efficiency.
- Report Writing: Create and maintain reports to provide insights and support decision-making for the team.
- Testing & Validation: Conduct end-to-end testing, user acceptance testing (UAT), and validate integrations to ensure seamless platform performance.
- Data Management: Use SQL and Python to analyze, transform, and manage data flows between Zuora and other systems.
- Revenue Automation: Support automation and accurate reporting within Zuora Revenue to comply with ASC 606 and other revenue recognition standards.
- Stakeholder Collaboration: Partner with finance, IT, and operational teams to understand needs, resolve issues, and ensure proper adoption of Zuora tools.
- Upskilling Finance Team: Provide training and support to the finance team to enhance their understanding and utilization of Zuora applications.
- Documentation: Maintain detailed technical documentation for workflows, configurations, and processes to support system knowledge sharing.
- Monitoring & Optimization: Monitor system health, identify areas for improvement, and implement solutions to enhance the reliability and efficiency of Zuora components.
- Compliance & Security: Ensure the Zuora platform complies with industry regulations, company policies, and security protocols.
Required Skills and Qualifications:
- 7+ years of experience in technical roles, with at least 4+ years working with Zuora applications.
- Expertise in at least two of the three Zuora applications: Zuora Billing, Zuora Revenue, and Zuora CPQ.
- Strong foundation in SQL for data queries and analysis.
- Proficiency in Python for scripting, automation, and data handling.
- Deep understanding of Zuora configurations, workflows, and APIs.
- Prior development experience with Salesforce is a plus
- Integration Knowledge: Familiarity with integrating Zuora with ERP, CRM, and payment systems
- Revenue Recognition: Experience with revenue recognition standards such as ASC 606 and Zuora Revenue workflows.
- Problem Solving: Strong analytical skills and ability to troubleshoot technical issues and deliver timely solutions.
- Collaboration: Exceptional interpersonal skills to work effectively with cross-functional teams and stakeholders.
Certifications:
- Zuora Billing Certification
- Zuora Revenue Certification
- Zuora CPQ Certification
- Zuora Reporting Certification
- Zuora Administrator Certification
Technical Support Specialist
Posted today
Job Viewed
Job Description
Overview
As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and troubleshooting software and hardware problems and aiding with the product applications and/or use cases. Communicate with customers /partners by listening to and understanding the reported problem, and able to clearly explain basic technical information to the customers over the phone and via email. Part of a weekend on-call rotational schedule once deemed capable.
Responsibilities
- Communicating with customers by listening to and understanding their problem, then clearly explaining detailed technical information
- Asking customers targeted questions to quickly understand the root of the problem
- Diagnosing & troubleshooting technical issues in an expedient manner
- Tracking issues through to resolution, within agreed time limits
- Escalating unresolved issues to the appropriate next level / internal teams
- Providing prompt and accurate feedback to customers
- Referring to internal database or external resources to provide technical solutions
- Leading troubleshooting & brainstorming discussions
- Delivering workshops to both local and global teams - customer presentations to senior technical personnel and management
- Ensuring all issues are properly logged – following case management process
- Prioritizing and managing several open issues at one time
- Following up with customers to ensure their systems are fully functional after troubleshooting, and a solution has been provided
- Identifying areas of improvement whether in processes, procedures, or tools
- Documenting technical knowledge in the form of knowledge base articles and/or submitting documentation opportunities
- Creating and delivering product knowledge sharing sessions to the respective regional team
- Communicating with Sales Team to ensure timely updates for any critical issue
- Working with the Engineering team to assist with documentation
- Performing activities (reproducing the issue when required)
Qualifications
Knowledge and Skills
- Required
- Understanding of networks
- CCNA or equivalent knowledge
- 4G-5G
- AAA
- Any of the following certifications: CCNA, MCSE, Cloud, and/or RedHat
- Deep knowledge of supported Linux/Unix operating systems. Able to troubleshoot, analyze and configure the OS and its features and roles.
- Deep knowledge of product software and hardware. Can use scripts/tools to aid in troubleshooting. Knowledge of identified bugs in running firmware version.
- Advanced understanding and experience of networks, firewalls, protocols.
- Knowledge in tracing and troubleshooting high-level protocols and traffic
- Extensive understanding and experience of virtualization & cloud concepts, properties, and technology, as well as detailed skills in major industry standard technology specifics. Knowledge of models like SaaS, PaaS and IaaS.
- Good understanding of technology infrastructure, security concepts and platforms
- Strong understanding of networking (specifically IP related technologies)
- Good understanding of virtualization & cloud concepts
- Able to install, configure, and/or operate network equipment such as Cisco, Juniper, or other network hardware manufacturers
- Scripting and some programming
- Ability to configure and troubleshoot problems - logical thought process
- Good problem solving investigative and multi-tasking skills
- Ability to communicate with customers presenting technical information either verbally or in written format
- Focus to detail and can follow defined processes/procedures
- Technical acumen and able to identify when escalations are required
- Autonomy – increases technical knowledge by attending self-studies to bring value to the organization
- Organization and prioritization abilities
- Good computer skills in MS Office
- Desired
- Subject Matter Expertise in 1-3 areas relative to AppLogic Networks product
- Great collaborator
- Good CSAT and customer feedback
Work Experience, Education and Certifications
- Minimum of 3+ year experience in a technical role aligned to the same field with customer support experience KVM Experience
- Ideal candidate would have served as a developer in prior roles and have a deep understanding of modern, highly scalable architectures leveraging the latest technologies including NET/C#, Restful APIs, micro-services, cloud computing etc.
- Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification or a diploma from a technical institute
- Education may be substituted for proven work experience for 5+ years as a Technical Support Engineer in a similar field
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Technical Support Specialist
Posted today
Job Viewed
Job Description
Job Title: Junior Engineer, Technical Support, tier 2
NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.
Key responsibilities:
Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you
- Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
- Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
- Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
- Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
- Maintain updates flowing to customers regarding incident resolution efforts at all times.
- NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.
Requirements:
- Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
- Must have 1 year of experience testing and maintaining software products.
- Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
- Experience in providing technical support to Global clients.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Hands-on experience with Windows/Linux OS environments.
- Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
- Looking for immediate joiners
Required Skills and traits:
- Experience providing technical support to Global clients
- Excellent problem solving and communication skills.
- NIKSUN encourages teamwork, collaboration, and knowledge sharing.
- Mentor other team members and push the team for success.
Professional Requirements:
- Bachelor’s Degree in computer science or equivalent software engineering discipline.
Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.
Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Overview
As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and troubleshooting software and hardware problems and aiding with the product applications and/or use cases. Communicate with customers /partners by listening to and understanding the reported problem, and able to clearly explain basic technical information to the customers over the phone and via email. Part of a weekend on-call rotational schedule once deemed capable.
Responsibilities
- Communicating with customers by listening to and understanding their problem, then clearly explaining detailed technical information
- Asking customers targeted questions to quickly understand the root of the problem
- Diagnosing & troubleshooting technical issues in an expedient manner
- Tracking issues through to resolution, within agreed time limits
- Escalating unresolved issues to the appropriate next level / internal teams
- Providing prompt and accurate feedback to customers
- Referring to internal database or external resources to provide technical solutions
- Leading troubleshooting & brainstorming discussions
- Delivering workshops to both local and global teams - customer presentations to senior technical personnel and management
- Ensuring all issues are properly logged – following case management process
- Prioritizing and managing several open issues at one time
- Following up with customers to ensure their systems are fully functional after troubleshooting, and a solution has been provided
- Identifying areas of improvement whether in processes, procedures, or tools
- Documenting technical knowledge in the form of knowledge base articles and/or submitting documentation opportunities
- Creating and delivering product knowledge sharing sessions to the respective regional team
- Communicating with Sales Team to ensure timely updates for any critical issue
- Working with the Engineering team to assist with documentation
- Performing activities (reproducing the issue when required)
Qualifications
Knowledge and Skills
- Required
- Understanding of networks
- CCNA or equivalent knowledge
- 4G-5G
- AAA
- Any of the following certifications: CCNA, MCSE, Cloud, and/or RedHat
- Deep knowledge of supported Linux/Unix operating systems. Able to troubleshoot, analyze and configure the OS and its features and roles.
- Deep knowledge of product software and hardware. Can use scripts/tools to aid in troubleshooting. Knowledge of identified bugs in running firmware version.
- Advanced understanding and experience of networks, firewalls, protocols.
- Knowledge in tracing and troubleshooting high-level protocols and traffic
- Extensive understanding and experience of virtualization & cloud concepts, properties, and technology, as well as detailed skills in major industry standard technology specifics. Knowledge of models like SaaS, PaaS and IaaS.
- Good understanding of technology infrastructure, security concepts and platforms
- Strong understanding of networking (specifically IP related technologies)
- Good understanding of virtualization & cloud concepts
- Able to install, configure, and/or operate network equipment such as Cisco, Juniper, or other network hardware manufacturers
- Scripting and some programming
- Ability to configure and troubleshoot problems - logical thought process
- Good problem solving investigative and multi-tasking skills
- Ability to communicate with customers presenting technical information either verbally or in written format
- Focus to detail and can follow defined processes/procedures
- Technical acumen and able to identify when escalations are required
- Autonomy – increases technical knowledge by attending self-studies to bring value to the organization
- Organization and prioritization abilities
- Good computer skills in MS Office
- Desired
- Subject Matter Expertise in 1-3 areas relative to AppLogic Networks product
- Great collaborator
- Good CSAT and customer feedback
Work Experience, Education and Certifications
- Minimum of 3+ year experience in a technical role aligned to the same field with customer support experience KVM Experience
- Ideal candidate would have served as a developer in prior roles and have a deep understanding of modern, highly scalable architectures leveraging the latest technologies including NET/C#, Restful APIs, micro-services, cloud computing etc.
- Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification or a diploma from a technical institute
- Education may be substituted for proven work experience for 5+ years as a Technical Support Engineer in a similar field
Technical Support Specialist
Posted 15 days ago
Job Viewed
Job Description
Job Title: Junior Engineer, Technical Support, tier 2
NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.
Key responsibilities:
Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you
- Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
- Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
- Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
- Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
- Maintain updates flowing to customers regarding incident resolution efforts at all times.
- NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.
Requirements:
- Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
- Must have 1 year of experience testing and maintaining software products.
- Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
- Experience in providing technical support to Global clients.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Hands-on experience with Windows/Linux OS environments.
- Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
- Looking for immediate joiners
Required Skills and traits:
- Experience providing technical support to Global clients
- Excellent problem solving and communication skills.
- NIKSUN encourages teamwork, collaboration, and knowledge sharing.
- Mentor other team members and push the team for success.
Professional Requirements:
- Bachelor’s Degree in computer science or equivalent software engineering discipline.
Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.