10 Technical Roles jobs in Kota

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

Designation : Director of global technical support

Location : Remote - India

Shift : EMEA / US Shift ( Rotational )

Experience : 12 + years , Relevant to leadership - 5 years

about product operations

The Product Operations team plays a pivotal role in driving success by providing comprehensive business insights, expert translations, precise technical writing, and impactful training solutions. We bridge the gap between complex technical information and actionable strategies, ensuring seamless communication across global teams. By delivering data-driven insights, translating technical content into accessible formats, and equipping teams with the knowledge they need, we empower our organization to operate efficiently and effectively in a dynamic, global environment

purpose of the job

The Global Technical Support team mission is to uphold high quality participant and customer experience of Randstad RiseSmart products and services. We aim to deliver timely, accurate, and professional technical support to all Randstad RiseSmart customers. We collaborate cross-functionally to document and communicate issues so we can improve and measure the continued success of our products.

● Lead global technical support teams, ensuring exceptional customer experiences

● Partner with product, engineering, and senior leadership to align support strategies with business goals

● Drive process improvements and scalable solutions to enhance efficiency

● Proactively identify and resolve technical challenges, implementing enterprise-wide enhancements

● Establish and monitor KPIs to measure and improve team performance

● Balance immediate operational needs with long-term growth and innovation

● strategic leadership and management of a function

● setting and managing budget

● responsible for achieving the goals through effective management of the team

Global Technical Support Metrics

● Agent and Customer Satisfaction (CSAT) Scores

● Cross-Department Communication Improvement Plan (Tier1&2 Support, Product Management and Product Advisory, & Tier-3/Dev team)

● Monthly & Quarterly Monitoring & Support for Ticket Volume, Error, Tag & Release Metrics

● Improve and maintain resolution time (Mean Time to Resolution, MTTR)

● Monitor & Track Agent productivity (ticket/issue counts, resolution rates, and SLA adherence

● Employee Engagement & Retention

● Cost Efficiency & Operational Improvements

● Knowledge Base Usage & Effectiveness

key stakeholders

● Global Operations, Sales, and Enterprise Teams - including but limited to Product Managerment; Engineering; Engagement/Operations; Accounting and Global IT

● All external customers and clients who are impacted with RandstadRiseSmart contracts

job requirements education, experience & knowledge

● University/Post Graduate degree or equivalent professional & intellectual ability

● excellent Microsoft Office/google for business applications skills

● wide and deep experience providing expert competence

● significant professional experience

● experience in managing and motivating teams

● solid experience of people management and leadership in a results-driven environment

● experience of planning and managing resources to deliver predetermined objectives

● experience of interpreting strategy and policy in order to set and deliver objectives within medium to long time frames

● experience working in a complex matrix, across multiple geographies

● proven experience of developing relationships working at a strategic and operational level

● The ideal candidate is an experienced, results-driven leader with a deep understanding of global technical support operations. Strong coaching, mentoring, and collaboration skills are essential to navigate challenges and ensure customer satisfaction.

The role requires flexibility across multiple global time zones to support diverse teams.

● Leadership & Experience: 5+ years leading global technical support teams, driving large-scale initiatives, and aligning operations with business goals; excellent people management skills

● University/Post Graduate degree or equivalent professional & intellectual ability

● excellent Microsoft Office/google for business applications skills

● proven experience of developing relationships working at a strategic and operational level

● Customer & Stakeholder Focus: 3+ years in technical support leadership, ensuring customer success, meeting SLAs, and delivering high-quality service.

● Technical & Industry Knowledge: Proficiency in Zendesk, ServiceNow, and Jira; passion for innovation and process evolution to stay ahead of industry trends.

● Global & Remote Operations: Ability to manage complex, distributed teams across global time zones

● Problem-Solving & Strategy: fostering collaboration while ensuring service excellence; Strong analytical mindset, ability to interpret strategy and policy to align with business objectives; Proactively help remove roadblocks; implement process improvements, and drive continuous growth in Support while keeping up team moral and motivation

● Communication & Adaptability: Exceptional verbal/written skills, ability to simplify technical concepts for stakeholders, and flexibility to multitask in a fast-paced environment, including flexibility with full-time schedule, including shift assignments on weekends and evenings to support global time zones

competencies

Randstad Enterprise Key competencies - focuses on assessing, measuring and improving performance - shows drive and determination to meet short- and long-term goals - calculates return on investment - customer focused - uses comprehensive knowledge and skills to act independently while guiding and training others to take action to increase quality - acts independently to apply comprehensive understanding of the business environment and objectives developing solutions while providing guidance and training others

Job specific competencies - builds a high performing team by ensuring that the team is focused, motivated and inspired to achieve team objectives - specifically creates positive team culture and inspires commitment - thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights - acts independently using comprehensive knowledge and/or skills to conduct research and analyse data while guiding and training others on how to develop a comprehensive understanding of e.g. customer and market conditions

Responsibilities

• Responsible for organizing contract technical evaluation, review and formulating contract technical negotiation plan.
• Responsible for the communication and coordination of technical issues in contract implementation, etc.
• Responsible for assisting sales to complete technical communication and product promotion.
• Responsible for customer technical consultation and Q&A.
• Cooperate with GCS team to fix customer complaints.
• Collect and analyze local market demand and propose local product strategies for the company.

Minor responsibilities

• Complete work as assigned by supervisor.
• Collect, analyse and feedback customer requirement.

Qualifications

• Bachelor’s degree or above, English speaking, able to adapt to frequent travel, 5 years or above working experience in PV industry is preferred, with technical process or quality work experience in PV module / cell factory is preferred.
• PV expert on PV industry, familiar with product certificates and related IEC/UL standard.
• Possess a strong sense of responsibility and the ability to work effectively with others to achieve goals and requirements.
• Possess strong communication and verbal skills in English. Familiar with local Customs and Traditions.
• Have passports of India.

Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – SCM

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.

Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Experience handling inbound/outbound interfaces, data extraction, and data loading.

Expertise in troubleshooting and resolving production issues across Oracle EBS layers.

Capable of managing issue resolutions and handling custom enhancements independently.

Mandatory Requirement:

Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.

Technical Stack:

Oracle EBS R12

Oracle Forms & Reports

SQL / PL/SQL

Oracle APEX (preferred)

Tech support experience in SCM modules for 4+ years minimum

Relevant Module Experience Required (Please Mention in Resume):

Order Management (OM)

Inventory (INV)

Accounts Receivable (AR)

Accounts Payable (AP)

General Ledger (GL)

Fixed Assets (FA)

Oracle Technical Support – Sales & Distribution_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – Sales & Distribution

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Proven experience in Oracle EBS R12 Tech Support, especially across multiple modules in Supply Chain and Manufacturing domains.

Hands-on experience with SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Proficient in managing inbound/outbound interfaces, data extraction, and data load processes.

Ability to troubleshoot production issues across various Oracle EBS layers and implement effective resolutions.

Independently managed issue resolutions and customization enhancements in live Oracle EBS business flows.

Mandatory Skills:

Oracle EBS Technical Support (R12)

Oracle Forms & Reports

PL/SQL Development

Strong understanding of Sales & Distribution modules

Relevant Module Experience (Please Include in Resume):

Order Management (OM)

Advanced Pricing

Shipping Execution

Inventory (INV)

Accounts Receivable (AR)

Trading Community Architecture (TCA)

We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.

Job Responsibility:

• Handle international customer calls efficiently and professionally.
• Understand customer needs and provide appropriate solutions.
• Troubleshoot issues and escalate complex problems when necessary.
• Follow call handling protocols and maintain call quality standards.
• Maintain accurate and detailed records of interactions.
• Meet performance targets (KPIs) for customer satisfaction, call handling time, and resolution.

Salary Budget: 27K – 35K CTC per month + performance-based incentives

Location: Jaipur

Language requirements : Excellent English communication (No grammatical errors or MTI)

No. of Position: 50+

Position Title:

Clinical IT support analyst

Department:

Clinical IT Service Desk Team

Location:

Remote Working

Contract Type:

Temporary

Role Purpose:

To provide high-quality second-line support for Clinical IT systems, ensuring timely resolution of incidents and service requests, proactive user engagement, and contribution to continuous improvement initiatives across the IT service function.

Key responsibilities:

• Incident and service request management:
• Resolve Clinical IT incidents and service requests in line with SLA targets.
• Maintain accurate and detailed incident records.
• Ensure effective communication with users throughout the resolution process.
• Escalation to third-line analysts/engineers where appropriate, for resolution.
• User engagement and support:
• Maintain open dialogue with Clinical IT users to identify and address issues proactively.
• Provide best practice guidance on system usage.
• Offer feedback to training teams on recurring issues or knowledge gaps.
• Communication and professionalism:
• Deliver support with a professional approach via phone/MS Teams/email.
• Translate technical information into user-friendly language.
• Knowledge management:
• Contribute to the service desk knowledgebase to reduce knowledge silos.
• Project support:
• Assist in the implementation of changes to Clinical IT systems as part of wider IT projects, where needed.
• Compliance and governance:
• Ensure adherence to legal, regulatory, and best practice standards (e.g., Data Protection, GDPR).
• Follow all relevant policies and procedures.
• Support safeguarding and health & safety responsibilities.

Key clinical applications:

• Insignia PACS- imaging management and viewing solution for radiology examinations
• IMS MAXIMS- Order communications solution for pathology/radiology
• Magentus CRIS- Radiology Information System
• Medilogik EMS- Endoscopy Management System
• iQemo- On cology and Chemotherapy prescribing solution
• CIMAR / Image Exchange Portal- image distribution portal solution

Required skills and experience:

• Minimum 3 years’ experience in IT service management using ITIL principles
• Strong customer service and interpersonal skills
• Excellent organisational skills and attention to detail
• Ability to work in a fast-paced environment with shifting priorities
• Clear communication skills for both technical and non-technical audiences
• Proficiency with service desk management systems
• Experience with supporting clinical applications in a busy healthcare environment
• Self-motivated with a proactive approach to learning and development

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

Job Description:

We are currently seeking candidate for the position of Technical Support Engineer L1 in India.

Job Title:

The Technical Support Engineer - Level 1 (TSE) will primarily be responsible for telephone based post-sales activity, supporting all installation efforts worldwide. This position will be office based. The TSE will need to be able to partner strongly with Field Technical team to help resolve all technical problems. A TSE must have considerable knowledge of storage, operating system, networking, enterprise servers, tracking tool, email, and internet technology. Must have strong communication skills, including: ability to connect with customers via phone, face to face, and in written correspondences.

Duties and Responsibilities:

• Provide post-implementation, support desk and front/back line support for customers to solve technical issues on storage hardware and software products.
• Provide daily remote monitoring for storage environment.
• Write, proof read and submit knowledge-based articles on cases closed .
• Manage all open tickets and ensure customers get daily updates regarding case status.
• Manage all open cases to the fastest resolution.
• Responsible to liaise with customer facing and internally focused teams for problem resolution.
• Support work is done via e-mail, remote access & phone.
• Demonstrate a thorough technical and business understanding of clients’ needs, including how those pertain to DDN products and services.
• Develop innovative, customized solutions to meet customers’ business needs.
• Clearly communicate complex technical topics to the varied knowledge levels of external customers.
• Develop positive and trustworthy relationships with customers.
• Manage customer relationship post-sale to ensure the highest caliber customer satisfaction.
• Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.
• Provide reliable information: Builds credibility in a resource role by remaining factual and timely in providing information; maintains his sources for quick access to time-sensitive information and to stay abreast of new developments; proactively educates customers or shares information as part of the service they deserve.
• Constantly seeks information that will be useful but is not readily available to colleagues; enjoys being sought for advice and instruction; spends the time to build a base of knowledge that ultimately helps others to be more effective.

Qualifications:

• BS in technical discipline such as Electrical Engineering, Computer Science, Mathematics, Sciences, or equivalent industry experience.
• Does not wait for guidance, pro-actively identifies and delivers value to customers.
• Must have in-depth technical knowledge and problem analysis skills.
• Excellent troubleshooting skills.

Skills and Experience:

Skills:

• Able to work a 1st, 2nd or 3rd work shift with occasional overtime work/Able to work either a Tuesday thru Saturday shift or a Sunday thru Thursday APAC or EMEA shift with occasional overtime work.
• Exceptional customer service skills.

Experience:

• Preferred to have 2+ years' experience providing technical support to end user customers for storage and or enterprise level infrastructure products.
• Experience supporting hardware and or SW products.
• Good understanding of the technical fundamentals of the system infrastructure including open system platforms (UNIX, Linux, Windows) and networking.
• Technical Expectations: The following are preferred technical requirements: Linux OS, Unix OS, Windows OS, Mac OS, SCSI, Lustre, GPFS, CXFS, QFS, ZFS, NAS, SAN, Pearl, Shell Scripting, Solaris, C Plus+ and Visio.

We are hiring! Are you a tech-savvy problem-solver with a passion for providing outstanding customer support? Do you have experience with WordPress and an interest in marketing technology? If you're looking for a stable, long-term remote role where you can make a real impact, we want to hear from you.

Our team is expanding, and we are looking for a dedicated and polite Technical Support Specialist to join us immediately. This is a unique hybrid role that combines technical troubleshooting, customer support, and marketing operations.

About The Role:

As a Technical Support Specialist, you will be the first point of contact for our users. Your primary mission is to provide fast, friendly, and effective solutions. You will handle technical inquiries via chat and remote desktop, troubleshoot WordPress website issues, support users with our Android application, and assist with various marketing-related technical tasks.

What You'll Do:

• Provide exceptional Level 1 & 2 technical support via live chat and email, adhering to a strict Service Level Agreement (SLA).
• Troubleshoot and resolve a wide range of WordPress issues, including plugin conflicts, theme problems, and user errors.
• Remotely connect to user devices using TeamViewer/AnyDesk to diagnose and fix complex problems efficiently.
• Provide support and guidance for our custom Android application , helping users with installation, setup, and troubleshooting.
• Assist the marketing team with technical tasks, which may include setting up tracking codes, managing user data, or troubleshooting marketing platform integrations.
• Maintain a polite, professional, and proficient demeanor in all customer interactions.
• Adapt rapidly to new software, changing priorities, and evolving procedures in a dynamic environment.

Who We're Looking For (Mandatory Qualifications):

• Proven Experience: Demonstrable experience in a technical support or helpdesk role.
• WordPress Proficiency: Strong, hands-on knowledge of WordPress. You must be able to confidently navigate the dashboard, troubleshoot common errors, and understand the plugin/theme ecosystem.
• Remote Tools Master: Proficient and comfortable using remote desktop software like TeamViewer and AnyDesk on a daily basis.
• Android Savvy: Experience supporting mobile applications on Android devices.
• Excellent Communicator: Fluent in English with exceptional written communication skills. You are polite, patient, and able to explain technical concepts to non-technical users.
• Rapid Adaptability: You thrive in a fast-paced environment and can learn new tools and processes quickly without missing a beat.
• Immediate Availability: You must be able to start immediately following a successful interview process.
• Tech & Environment: A reliable, modern Windows PC, a fast and stable internet connection, and a quiet, distraction-free workspace are non-negotiable.

Compensation:

• The starting salary for this role is $350 - $500 USD per month , based on experience and qualifications.

To Apply:

Please apply through and be prepared to answer the screening questions thoroughly. Applications without completed screening questions will not be considered. We are moving quickly to fill this position.