65 Technical Roles jobs in Surat

Company Description

Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients – including the world’s largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.

Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.

Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.

Group Details

Tradeweb Team in Bangalore are seeking a skilled and detail-oriented Zuora Senior Technical Specialist to support the implementation and ongoing maintenance of our Zuora platform, including Zuora Billing, Zuora Revenue, and Zuora CPQ. The ideal candidate will have a strong foundation in SQL and Python, technical expertise in at least two of the three core Zuora applications, and experience in subscription-based systems. You will work closely with the Zuora Technical Manager and cross-functional teams to deliver seamless system implementation, integration, and support.

Key Responsibilities:

• Platform Implementation: Assist in the design, configuration, and deployment of Zuora Billing, Revenue, and CPQ modules to meet business requirements.
• System Maintenance: Provide ongoing technical support for the Zuora platform, addressing issues, performing updates, and optimizing performance.
• Integration Support: Work with integration teams to ensure smooth connections between Zuora and enterprise systems, such as ERP, CRM, and payment gateways.
• Customization: Develop and maintain custom workflows to automate business processes within Zuora, enhancing functionality and efficiency.
• Report Writing: Create and maintain reports to provide insights and support decision-making for the team.
• Testing & Validation: Conduct end-to-end testing, user acceptance testing (UAT), and validate integrations to ensure seamless platform performance.
• Data Management: Use SQL and Python to analyze, transform, and manage data flows between Zuora and other systems.
• Revenue Automation: Support automation and accurate reporting within Zuora Revenue to comply with ASC 606 and other revenue recognition standards.
• Stakeholder Collaboration: Partner with finance, IT, and operational teams to understand needs, resolve issues, and ensure proper adoption of Zuora tools.
• Upskilling Finance Team: Provide training and support to the finance team to enhance their understanding and utilization of Zuora applications.
• Documentation: Maintain detailed technical documentation for workflows, configurations, and processes to support system knowledge sharing.
• Monitoring & Optimization: Monitor system health, identify areas for improvement, and implement solutions to enhance the reliability and efficiency of Zuora components.
• Compliance & Security: Ensure the Zuora platform complies with industry regulations, company policies, and security protocols.

Required Skills and Qualifications:

• 7+ years of experience in technical roles, with at least 4+ years working with Zuora applications.
• Expertise in at least two of the three Zuora applications: Zuora Billing, Zuora Revenue, and Zuora CPQ.
• Strong foundation in SQL for data queries and analysis.
• Proficiency in Python for scripting, automation, and data handling.
• Deep understanding of Zuora configurations, workflows, and APIs.
• Prior development experience with Salesforce is a plus
• Integration Knowledge: Familiarity with integrating Zuora with ERP, CRM, and payment systems
• Revenue Recognition: Experience with revenue recognition standards such as ASC 606 and Zuora Revenue workflows.
• Problem Solving: Strong analytical skills and ability to troubleshoot technical issues and deliver timely solutions.
• Collaboration: Exceptional interpersonal skills to work effectively with cross-functional teams and stakeholders.

Certifications:

• Zuora Billing Certification
• Zuora Revenue Certification
• Zuora CPQ Certification
• Zuora Reporting Certification
• Zuora Administrator Certification

• Provide first-level technical support to customers via phone, email, and chat.
• Diagnose and resolve technical issues related to software installation, configuration, and usage.
• Guide users through problem-solving processes and provide step-by-step instructions.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Document all support interactions, issues, and resolutions accurately in the ticketing system.
• Create and update knowledge base articles and FAQs to empower users and reduce support volume.
• Identify recurring technical issues and provide feedback to the development team for product improvement.
• Maintain a high level of customer satisfaction through efficient and empathetic support.
• Stay up-to-date with product updates and new features.
• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent; a Bachelor's degree in a technical field is a plus.
• Proven experience in technical support or a similar customer-facing IT role.
• Strong understanding of operating systems (Windows, macOS) and common software applications.
• Excellent troubleshooting and problem-solving abilities.
• Superb communication and active listening skills.
• Patience and a customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with helpdesk software and ticketing systems.
• Familiarity with remote support tools.
• A genuine passion for technology and helping people.

• Provide advanced technical support to customers via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
• Escalate unresolved issues to appropriate internal teams, ensuring clear communication and follow-up.
• Create and maintain comprehensive technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Train customers on product features and best practices.
• Identify recurring technical issues and provide feedback to the product development team for improvement.
• Monitor support queues and ensure timely resolution of customer tickets.
• Collaborate with the QA team to identify and reproduce bugs.
• Contribute to the continuous improvement of support processes and tools.
• Maintain a high level of customer satisfaction through effective communication and problem resolution.
• Participate in team meetings and contribute to knowledge sharing sessions.
• Onboard new support team members and provide mentorship.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4-6 years of experience in technical support or helpdesk roles.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, DHCP), and common software applications.
• Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent analytical and problem-solving skills, with a methodical approach to troubleshooting.
• Strong written and verbal communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Customer-centric mindset with a focus on delivering exceptional service.
• Ability to work effectively both independently and as part of a hybrid team.
• Experience with cloud platforms (AWS, Azure, GCP) is a plus.
• Scripting or basic programming knowledge is advantageous.

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and resolve technical issues related to software, hardware, and network connectivity.
• Guide users through step-by-step solutions to technical problems.
• Escalate unresolved issues to the appropriate internal teams.
• Document all customer interactions and resolutions accurately in the ticketing system.
• Contribute to the creation and maintenance of a knowledge base of common issues and solutions.
• Identify trends in customer support requests and provide feedback for product improvement.
• Ensure a high level of customer satisfaction through prompt and effective support.
• Stay informed about product updates and new features.
• Maintain a professional and courteous demeanor in all customer interactions.

• Proven experience in a technical support or customer service role, preferably remote.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Superb communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proficiency in using customer support software and ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; an IT-related certification or associate's degree is a plus.
• Customer-centric mindset and a passion for providing excellent service.

• Provide expert-level technical support to customers via email, chat, and phone, addressing inquiries and resolving issues promptly.
• Diagnose, troubleshoot, and resolve complex technical problems related to our software platform.
• Analyze customer issues, identify root causes, and implement effective solutions.
• Escalate critical issues to engineering and product teams with detailed documentation and reproduction steps.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Educate customers on product features and best practices to enhance their usage and satisfaction.
• Contribute to the continuous improvement of support processes and tools.
• Train and mentor junior support specialists, sharing expertise and best practices.
• Monitor system performance and identify potential issues before they impact users.
• Collaborate with product management and development teams to provide feedback on user experience and feature requests.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4-5 years of experience in technical support, helpdesk, or a similar customer-facing role, preferably in a SaaS environment.
• In-depth knowledge of common operating systems (Windows, macOS, Linux) and web technologies.
• Excellent troubleshooting and problem-solving skills, with a logical and analytical approach.
• Strong understanding of network protocols and configurations.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly.
• Experience with CRM and ticketing systems (e.g., Zendesk, HubSpot).
• Ability to manage multiple priorities and work effectively under pressure in a remote setting.
• Proactive attitude, with a strong commitment to customer satisfaction and issue resolution.
• Familiarity with (mention a specific relevant technology, e.g., SQL, APIs, specific programming languages) is a plus.

• Provide high-level technical support to customers via phone, email, and chat.
• Diagnose and resolve complex hardware and software issues.
• Guide customers through troubleshooting procedures and product usage.
• Document all support interactions, issues, and resolutions accurately in the CRM system.
• Escalate unresolved issues to Tier 2/3 support or engineering teams as needed.
• Contribute to the creation and maintenance of a comprehensive knowledge base.
• Identify trends in customer issues and provide feedback to product development teams.
• Train and mentor junior support staff.
• Ensure customer satisfaction by providing timely and effective solutions.
• Stay up-to-date with product updates and technical advancements.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 5 years of experience in technical support or helpdesk roles.
• Expertise in diagnosing and troubleshooting operating systems (Windows, macOS, Linux).
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to explain technical concepts to non-technical users.
• Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work independently and manage time effectively in a remote environment.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.