65 Technical Roles jobs in Surat

Technical Specialist

Surat, Gujarat Birlasoft

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BI Developer JD:

Requirement - French & English speaking PowerBi consultant

Timings: Should be flexible to work in US shifts.

Experience: 5-7 years

1. Data Warehousing and Azure Synapse Analytics

- Design, implement, and manage data pipelines using Azure Data Factory.

- Implement scalable data processing solutions within Azure Synapse Analytics.

- Good to have experience in data modeling, ETL processes, and query optimization.

- Knowledge of Data Bricks is preferred.

2. Data Visualization:

- Create and manage reports and dashboards using Power BI.

- Provide actionable insights through data visualization.

- Develop and maintain comprehensive documentation for data processes and solutions.

3. User/Client Interaction:

- Work closely with clients to understand their data needs and requirements.

- Provide support and training to users on data tools and solutions.

- Collaborate with cross-functional teams to deliver high-quality data solutions.

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Airline Fleet Technical Specialist

395009 Surat, Gujarat ₹75000 Annually WhatJobs

Posted 3 days ago

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full-time
Our client, a dynamic and growing airline, is looking for a skilled Airline Fleet Technical Specialist to join their team in Surat, Gujarat, IN . This role is pivotal in ensuring the airworthiness and operational efficiency of the airline's fleet. You will be responsible for providing expert technical support and guidance on aircraft maintenance, modifications, and troubleshooting. The ideal candidate will possess a strong understanding of aviation regulations, aircraft systems, and maintenance procedures. Key responsibilities include reviewing and approving technical documentation, liaising with manufacturers and regulatory bodies, and participating in fleet integration projects. You will also be involved in investigating and resolving technical issues that may arise during aircraft operations, ensuring minimal disruption to flight schedules. This role requires a meticulous approach to detail, excellent problem-solving capabilities, and the ability to work effectively under pressure. You will collaborate closely with the engineering, maintenance, and flight operations departments to ensure compliance with all safety standards and operational requirements. A bachelor's degree in Aerospace Engineering, Mechanical Engineering, or a related field, along with a minimum of 3 years of experience in aircraft maintenance, technical services, or engineering within the aviation industry is required. Experience with specific aircraft types operated by the airline is a significant advantage. Strong communication skills, both written and verbal, are essential, as you will be required to document technical findings and present recommendations. Knowledge of EASA and/or FAA regulations is highly desirable. The ability to interpret complex technical manuals and drawings is crucial. This is an exciting opportunity to contribute to the technical excellence of a leading aviation company.
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Technical Support Specialist

395001 Surat, Gujarat ₹400000 Annually WhatJobs

Posted 4 days ago

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full-time
Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their team in Surat. This hybrid role offers a dynamic blend of remote work and office-based collaboration. You will be the first point of contact for customers experiencing technical issues with our products and services. Responsibilities include diagnosing and resolving hardware and software problems, providing step-by-step technical guidance to users, and documenting customer interactions and resolutions accurately. You will be expected to manage support tickets effectively, prioritize issues, and ensure timely and satisfactory resolutions. Excellent communication skills are essential, both written and verbal, as you will be communicating complex technical information to users of varying technical expertise. A strong understanding of operating systems, network fundamentals, and common software applications is required. You will also be responsible for escalating unresolved issues to senior support staff or relevant departments. The ability to multitask, manage your time efficiently, and work under pressure is crucial. We are looking for individuals who are proactive in identifying potential issues and contributing to knowledge base articles and FAQs. Training will be provided on our specific product suite, but prior experience in a technical support or helpdesk environment is a significant advantage. This role is ideal for someone who thrives on solving problems and enjoys helping people. Join our client's supportive team and make a real difference in customer satisfaction.
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Technical Support Specialist

395001 Surat, Gujarat ₹450000 Annually WhatJobs

Posted 4 days ago

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full-time
Our client is looking for a dedicated and knowledgeable Technical Support Specialist to join their customer service team. This fully remote position focuses on providing exceptional technical assistance to users experiencing issues with our client's software products and services. You will be the first point of contact for customers, diagnosing and resolving a wide range of technical problems through various channels, including email, chat, and phone. A key responsibility involves troubleshooting software malfunctions, connectivity issues, and user-related configuration problems. You will meticulously document customer interactions, technical issues, and resolutions in our CRM system, contributing to a knowledge base that aids both customers and internal teams. The ideal candidate possesses strong analytical and problem-solving skills, with a patient and empathetic approach to customer service. You should be able to explain complex technical concepts in a clear and understandable manner to users with varying levels of technical expertise. This role requires a proactive attitude towards identifying recurring issues and providing feedback to the product development team for potential improvements. Staying updated with product updates and new features is crucial to providing accurate and timely support. You will also be involved in creating support documentation, FAQs, and tutorials to empower users to self-serve. Excellent communication, active listening, and interpersonal skills are essential for building rapport with customers and ensuring their satisfaction. The ability to manage multiple support tickets simultaneously and prioritize effectively in a remote, fast-paced environment is a must. This position offers a great opportunity to contribute to customer success and be part of a supportive and growing team.
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Technical Support Specialist

395001 Surat, Gujarat ₹30000 month WhatJobs

Posted 4 days ago

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full-time
Our client is seeking a proactive and customer-focused Technical Support Specialist to join their fully remote customer service and helpdesk team. This role is crucial for providing timely and effective technical assistance to our clients' customers, resolving a wide range of hardware and software issues. You will be responsible for troubleshooting technical problems, guiding users through step-by-step solutions, and documenting all support interactions. The ideal candidate will possess excellent problem-solving abilities, strong communication skills, and a patient, empathetic approach to customer service. Proven experience in a technical support role, with a solid understanding of common operating systems, software applications, and network troubleshooting is essential. Familiarity with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. You will need to be comfortable working independently, managing multiple customer inquiries simultaneously, and maintaining high levels of customer satisfaction in a remote environment. The ability to explain technical concepts clearly and concisely to non-technical users is paramount. This position offers a great opportunity to utilize your technical expertise and customer service skills to support a growing user base, all from the convenience of your home.
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Technical Support Specialist

Surat, Gujarat Live Connections

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Role Overview:

As a Technical Support Advocate, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.

Key Responsibilities:

  1. Customer Interaction:
  • Troubleshooting : Diagnose and resolve technical issues reported by customers via phone, chat, or email.
  • Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation.
  • Effective Communication : Clearly explain technical concepts to non-technical users .
  1. Product Knowledge:
  • Microsoft Ecosystem : Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more.
  • Updates and Patches : Stay informed about product updates, patches, and known issues.
  • Self-Service Guidance : Guide customers on using self-help resources and online documentation.
  1. Issue Resolution:
  • Tiered Support : Escalate complex issues to higher tiers when necessary.
  • Remote Assistance : Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
  • Case Management : Document interactions, solutions, and follow-up actions in the support system.
  1. Customer Satisfaction:
  • First-Contact Resolution : Strive for first-contact resolution whenever possible.
  • Professionalism : Maintain a positive and professional demeanour even during challenging interactions.
  • Customer Feedback : Collect feedback and identify areas for improvement.
  1. Collaboration:
  • Cross-Functional Teams : Collaborate with other teams (engineering, product management) to address recurring issues.
  • Knowledge Sharing : Contribute to internal knowledge bases and share best practices.
  1. Quality Assurance:
  • Adherence to Policies : Follow Microsoft’s support policies and guidelines.
  • Quality Metrics : Meet performance metrics related to response time, resolution time, and customer satisfaction.

Technical Support Skills:

  • Assisting with delivering the appropriate post install technical support.
  • Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform
  • Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions
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Technical Support Specialist

Surat, Gujarat Eqvista

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About Eqvista


Eqvista is an integrated Saas system that helps companies to manage private company equity by minimizing costs by automation, accounting, sharing and compliance tools built into the system. We also provide an array of valuation services for helping founders find their valuation for fundraising and ESOP issuance (409a)

Please visit: to learn more about our company.

For more open position, please visit:


We are looking for a highly-driven and motivated Technical Support to join our team. They will be mainly responsible to provide technical support for users and instructions for internal use on our software system. High performance and capacity candidates would have an opportunity to expand their role.


Job Responsibilities & Duties:


· Preparation of Support Articles on software features for client

· Preparation of Instruction Manual for internal use

· System design and internal/external support guides

· Assisting for preparation of details for developing new features

· Liaising with different teams concerning product development or project details.

· Handling ad hoc assignments as required


Job Requirements:


· Degree in Finance/Accounting / Management / Business Administration

· 1 year of software/product related experience(preferred)

· Analytical with great attention to detail

· Good command of written and spoken English

· Good report writing and research skills

· Good interpersonal, communication and analytical skills

· Independent, self-motivated, responsible and diligent

· Passion for software products and researching newest technology

· Able to work independently and meet deadlines

· Able to handle remote work and setting own deadlines

· Excellent skills in Excel & Word


What We Offer


  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A collaborative work environment that values creativity and innovation.
  • Flexible work arrangements including remote work options.


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Technical Support Specialist

Surat, Gujarat HighRadius

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About Us:


HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.


Responsibilities:


  • Responsible for technical support of the product Implementation for various clients
  • Own the Tickets resolution by debugging the issue and provide resolution.
  • Troubleshooting Cloud UAT environment related technical issues.
  • Development of tools and utility to help in reduction of technical issues.
  • Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.
  • Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality.
  • Stay up-to-date with the latest product features, updates, and technologies through continuous learning.
  • Provide accurate information about our products, services, policies, and procedures.
  • Contribute to a team environment focused on achieving customer satisfaction goals.


Requirements:


  • 3-5 years of Java development/ Java Support experience using Java
  • Education: BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech (preferably from a top reputed university)
  • Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results.
  • Technical Consultant to have experience in technically mentoring and guiding new team members.
  • Technology Stack: Java, Hibernate, Spring, Struts, Micro Services


What You’ll Get

  • Competitive salary.
  • Fun-filled work culture ( )
  • Equal employment opportunities.
  • Opportunity to build with a pre-IPO Global SaaS Centaur.
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Technical Support Specialist

Surat, Gujarat BeFiSc

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About the Company

BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.


Job Description : We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving.


Key Responsibilities :

  • Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.
  • Troubleshoot and resolve technical problems related to APIs and other system integrations.
  • Collaborate with cross-functional teams to escalate and resolve complex client issues as needed.
  • Document client interactions and maintain an accurate record of issue resolutions.
  • Proactively identify areas for improvement in support processes to reduce escalation rates.
  • Educate clients on best practices and assist them in optimizing their use of the company’s solutions.

  • Qualifications :

    • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
    • Proven experience in a client-facing tech support role, preferably handling API-related queries.
    • Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.
    • Excellent problem-solving skills and the ability to explain technical concepts in layman's terms.
    • Exceptional verbal and written communication skills.
    • Ability to work collaboratively with teams and adapt to a fast-paced environment.


    Preferred Skills :

    • Experience with customer service tools and platforms.
    • Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.
    • Basic coding or scripting knowledge (e.g., Python) is beneficial.

    What We Offer :

    • A collaborative and innovative work environment.
    • Opportunities for professional growth and skill development.
    • Competitive compensation and benefits package.


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    Technical Support Specialist

    Surat, Gujarat Eqvista

    Posted 1 day ago

    Job Viewed

    Tap Again To Close

    Job Description

    About Eqvista


    Eqvista is an integrated Saas system that helps companies to manage private company equity by minimizing costs by automation, accounting, sharing and compliance tools built into the system. We also provide an array of valuation services for helping founders find their valuation for fundraising and ESOP issuance (409a)

    Please visit: to learn more about our company.

    For more open position, please visit:


    We are looking for a highly-driven and motivated Technical Support to join our team. They will be mainly responsible to provide technical support for users and instructions for internal use on our software system. High performance and capacity candidates would have an opportunity to expand their role.


    Job Responsibilities & Duties:


    · Preparation of Support Articles on software features for client

    · Preparation of Instruction Manual for internal use

    · System design and internal/external support guides

    · Assisting for preparation of details for developing new features

    · Liaising with different teams concerning product development or project details.

    · Handling ad hoc assignments as required


    Job Requirements:


    · Degree in Finance/Accounting / Management / Business Administration

    · 1 year of software/product related experience(preferred)

    · Analytical with great attention to detail

    · Good command of written and spoken English

    · Good report writing and research skills

    · Good interpersonal, communication and analytical skills

    · Independent, self-motivated, responsible and diligent

    · Passion for software products and researching newest technology

    · Able to work independently and meet deadlines

    · Able to handle remote work and setting own deadlines

    · Excellent skills in Excel & Word


    What We Offer


    • Competitive salary and benefits package.
    • Opportunities for professional development and career advancement.
    • A collaborative work environment that values creativity and innovation.
    • Flexible work arrangements including remote work options.


    This advertiser has chosen not to accept applicants from your region.
     

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