682 Technical Support Engineer jobs in Chennai

TCS Chennai Mega Walk In - Technical Support Executive!

INTERVIEW DETAILS:

Walk-In Date: Saturday, 13th Sep 2025

Time: 10 AM to 12:30 PM (Entry Time)

Location: Tata Consultancy Services, Address: 415/21-24, Kumaran Nagar, Sholinganallur, Old Mahabalipuram, Chennai -600 119

Job Summary:

Role : Technical Support Executive

Experience: 1 year to 4 years

Job Location: Chennai

Eligibility:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)
• Should be flexible with night shifts & rotation shifts
• Carry 2 photocopies of Aadhar/PAN
• Candidates to have registered EPs
• It is mandatory to submit a valid copy of TCS application form during the drive
• Good Knowledge of MS Office Word, Excel and PowerPoint

Responsibilities:

• Excellent Comm skill(verbal /Written)
• Typing skill (typing skills (Min 60 to 80 WPM))
• Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents
• Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.
• Knowledge on any Ticketing tool , ITIL knowledge
• Exp 6+ months of experience in infra , Storage, Service Desk
• Knowledge and hands on experience on Google products. (Gmail,Calender,Meet,drive,Docs,Sheet,Slides, Gemini app, Notebook LLM,Keep,Sites,Forms,Appsheet)
• Associate Google Workspace Administrator certification is preferred

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview. Follow the below steps to register and mention the EPCN number on your resume

• Step 1: Visit
• Step 2: Click to login
• Step 3: Click New user (Register with us)
• Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)
• Step 5: Once completed, your TCS no. would be generated which starts from EP2025XXX .
• Step 6: You will receive the EP number on your personal e-mail ID.

Greetings from Movate technologies formerly known as CSS Corp!

Technical Voice Support Role @Ambattur Movate Ambit IT Park

Please find below Job Description for your reference Job

Title : Technical Voice Process.

• Work Location: Ambattur Chennai ( Ambit IT Park)
• Experience: Minimum 1 Year of Experience Into Technical Support.
• Education Qualification. Any bachelors degree.

Roles and Responsibilities:

1. Assisting US customers via voice calls.

2.Should be capable of handling multiple calls efficiently.

3.Should have hands-on experience in managing high call volumes simultaneously.

4.Must be flexible to work in rotational night shift.

Required Skills & Desired Skills :

1.Excellent Communication Skills both in Verbal and written communication.

2.Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps.

Perks and Benefits:

• Both ways pick up and drop cab will be provided at the doorstep.
• If people are relocating from Outstation will get15days of accommodation from the company side.
• Provident fund
• Medical Insurance

Contact Number :

Hello Folks,

We are hiring for Technical support in Movate - Formerly CSS Corp pvt ltd. Looking for candidates with excellent communication skill for Technical support role.

Job Role and responsibilities

• Min 1 yr Experience in Tech support & Strong in networking concepts.
• Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred
• IP Address, Types of IP, Private and Public Address, DNS, DHCP process, OSI Layers and troubleshooting skills
• Ensure resolution provided in the first interaction with the customer.
• Candidate should be flexible with 24/7.
• Candidate should be excellent in English communication.
• Any experience who are willing to work with technical process can also apply.
• Experience with technical voice will be preferable.
• International voice experience will be more preferable.

Required Candidate profile CTC Role / Designation - Technical support

• Candidate would be responsible for handling customer calls.
• Will coordinate international clients for troubleshooting technical issues.
• Ensure resolution provided in the first interaction with the customer.
• Qualification must be 10+12+UG/PG with experience can be required.
• Immediate Joiner's are preferred.

Perks and Benefits

Designation - Technical Support Engineer (L1)

Salary - 3lpa to 5lpa (based on experience)

Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break)

Cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office)

Work Location - ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005

Language: Excellent in English is mandatory

Benefits: Health insurance leave encashment life insurance paid sick time paid time off provident Fund

Schedule: Night shift (rotational)

Interested candidates can drop your resume to this number or email your resume.

Keerthana HR (strictly call at 11:00 AM to 6:00 PM) (Monday to Friday)

Roles & responsibilities:

• Technical support for hardware, software, and networking.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication skills for remote assistance.
• Proficiency in help desk software and remote desktop tools.
• Adherence to SLAs and customer satisfaction metrics.
• Knowledge of operating systems (Windows, macOS, Linux).
• Familiarity with support ticketing systems.
• Immediate joiners preferred
• Interested candidates please share profiles to App to

Job Overview
We are seeking a skilled Mid-Level Technical Support Engineer with 4–6 years of experience in RCM, healthcare, or BPO-oriented organizations. Based in Chennai, you will provide expert support and troubleshooting for IT infrastructure, ensuring seamless service delivery and SLA compliance for our cybersecurity and healthcare clients. Candidates must be willing to work in rotational shifts.

Key Responsibilities

• Technical Support & Troubleshooting: Provide hands-on support and resolve IT issues related to systems, networks, and applications in healthcare, RCM, or BPO environments.
• SLA Compliance: Monitor and adhere to Service Level Agreements (SLAs), prioritizing ticket resolution and maintaining high service standards for clients.
• Performance Monitoring: Track performance metrics, conduct ticket audits, and analyze data to support continuous improvement in service delivery.
• Cross-Location Coordination: Assist in ensuring consistent service delivery and effective communication across Chennai and other branch locations.
• Client Collaboration: Work with cybersecurity and healthcare teams to align support services with business objectives and compliance requirements.
• Process Support: Contribute to the design and implementation of processes to enhance operational efficiency and scalability.

Required Skills/Technologies/Tools

• ITSM Tools: Proficiency in Freshservice or ManageEngine ServiceDesk Plus for incident, problem, and change management.
• Operating Systems: Experience with administration of Windows Server (2019/2022), Linux, and macOS, including troubleshooting.
• Networking: Knowledge of LAN/WAN configuration, VLAN segmentation, VPN management (Sophos VPN, FortiClient, AWS Client VPN), TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
• Directory & Identity Management: Familiarity with Active Directory (user/group management), Azure AD/Entra ID, and Group Policy.
• Cloud Platforms: Basic knowledge of AWS (EC2, S3, VPC) or Azure for hybrid environments.
• Cybersecurity Tools: Experience with endpoint security (CrowdStrike, Bitdefender, Microsoft Defender).
• SLA & Ticketing: Skills in SLA tracking, ticket prioritization, and metrics reporting using ITSM platforms.
• Virtualization: Familiarity with VMware vSphere or Hyper-V for troubleshooting virtual environments.
• Automation & Scripting: Basic skills in PowerShell, Python, or Bash for automating tasks.
• HRMS Integration: Experience with IT onboarding/offboarding and integration with HRMS platforms (e.g., Darwinbox, Zoho People).
• Documentation & Communication: Ability to create SOPs, knowledge base articles, and engage stakeholders effectively.
• Productivity Tools: Proficiency in Microsoft 365, Google Workspace, and IP telephony systems (e.g., Teams, Zoom Phone).

Good To Have Technologies/Tools

• Monitoring Tools: Familiarity with Zabbix, Nagios, or SolarWinds for infrastructure monitoring.
• DevOps Tools: Basic knowledge of CI/CD pipelines (Jenkins) or containerization (Docker).
• IT Asset Management: Experience with tools like Lansweeper for asset tracking.
• Backup & Recovery: Knowledge of Veeam or Acronis for data backup.
• Zero Trust Security: Understanding of zero trust frameworks (e.g., Zscaler).
• Collaboration Platforms: Proficiency in Slack, Microsoft Teams, or Confluence.
• Compliance Frameworks: Awareness of GDPR, HIPAA, or ISO 27001.
• Certifications: Certifications such as MCA, CompTIA A+, or Network+ are a plus.

Technical Support:

• Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand.
• Perform Installations, configuring systems, Printers, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction.
• Provide support for end users on different operating systems including Windows and Mac OS
• Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site
• Work on providing Operations Management support for Day to day service operations using incident management
• Implement IT department policies and processes when responding to end user support requests within the site (s) in addition to remote support in line with agreed SLA delighting customers on every ticket.
• Serve as contributing member of a high performing technical support team by providing our customers with on-field support via MS-Teams, Phone, Email and chat support.

SLA Adherence:

• Follow Service Level Agreement targets for all operational process including incidents and problems
• Follow Service center response time and reliability within agreed tolerance limits
• No logical security incidents and No physical security breaches
• Work in coordination with respective product support teams during maintenance phase to ensure system stability and satisfaction

Problem Management:

• Document relevant issues identified as a problem to get the analysis on fixing the root cause.

Software Compliance:

• Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage.
• Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards

Knowledge Management:

• Creating and maintaining the Knowledge articles/records using ITSM knowledge management to document the knowledge gained and information for other team members to fix the future issues.
• Be a team player in supporting fellow Technical Support staff by guiding them on knowledge search enhancements.

Documentation:

• Document ticket summary for all your assigned tickets in a professional manner on problem description, solution proposed/fixed/workaround by using the ITSM tool and following IT department templates.

Provide management updates on your daily/weekly/monthly progress in the formats/tools shared

Role & responsibilities

• Proven ability to communicate through oral and written forms in English.
  
  Strong problem solving skills.
• Reasoning ability; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer literacy (knowledge of PC architecture. Win 3. 1, Windows Operating Systems and internet applications).
• Detail oriented with organizational skills and ability to multi-task.
• Strong command of the English language with strong conversational skills.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and computer products in English.
• Ability to remain calm under stressful situations.

Preferred candidate profile

Company Description

ACT (Atria Convergence Technologies Ltd.) aims to be the most admired in-home entertainment, education, and interactive services provider in India. Headquartered in Bangalore, we serve cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, and Delhi. As one of India's leading Triple Play Service providers, we deliver cutting-edge services to nearly 1.5 million homes including Fibernet, Digital TV, and HDTV with speeds up to 1 Gbps. Our leadership team consists of professionals from diverse industries and we're backed by premier private equity investment funds True North and TA Associates.

Role Description

This is a full-time on-site role for a Technical Support Engineer located in Chennai. The Technical Support Engineer will be responsible for providing technical support and troubleshooting for our services, assisting customers with inquiries, and resolving any technical issues they may encounter. Day-to-day tasks include diagnosing problems, guiding customers through step-by-step solutions, and ensuring customer satisfaction through effective support and service.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills for diagnosing and resolving technical issues
• Customer Support and Customer Service skills
• Excellent communication skills, both written and verbal
• Ability to work effectively in a team-oriented environment
• Experience with fiber optic technology is a plus
• Bachelor's degree in Information Technology, Computer Science, or related field preferred

Job Overview:

We are seeking a skilled Mid-Level Technical Support Engineer with 46 years of experience in RCM, healthcare, or BPO-oriented organizations. Based in Chennai, you will provide expert support and troubleshooting for IT infrastructure, ensuring seamless service delivery and SLA compliance for our cybersecurity and healthcare clients. Candidates must be willing to work in rotational shifts.

Key Responsibilities:

• Technical Support & Troubleshooting: Provide hands-on support and resolve IT issues related to systems, networks, and applications in healthcare, RCM, or BPO environments.
• SLA Compliance: Monitor and adhere to Service Level Agreements (SLAs), prioritizing ticket resolution and maintaining high service standards for clients.
• Performance Monitoring: Track performance metrics, conduct ticket audits, and analyze data to support continuous improvement in service delivery.
• Cross-Location Coordination: Assist in ensuring consistent service delivery and effective communication across Chennai and other branch locations.
• Client Collaboration: Work with cybersecurity and healthcare teams to align support services with business objectives and compliance requirements.
• Process Support: Contribute to the design and implementation of processes to enhance operational efficiency and scalability.

Required Skills/Technologies/Tools

• ITSM Tools: Proficiency in Freshservice or ManageEngine ServiceDesk Plus for incident, problem, and change management.
• Operating Systems: Experience with administration of Windows Server (2019/2022), Linux, and macOS, including troubleshooting.
• Networking: Knowledge of LAN/WAN configuration, VLAN segmentation, VPN management (Sophos VPN, FortiClient, AWS Client VPN), TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
• Directory & Identity Management: Familiarity with Active Directory (user/group management), Azure AD/Entra ID, and Group Policy.
• Cloud Platforms: Basic knowledge of AWS (EC2, S3, VPC) or Azure for hybrid environments.
• Cybersecurity Tools: Experience with endpoint security (CrowdStrike, Bitdefender, Microsoft Defender).
• SLA & Ticketing: Skills in SLA tracking, ticket prioritization, and metrics reporting using ITSM platforms.
• Virtualization: Familiarity with VMware vSphere or Hyper-V for troubleshooting virtual environments.
• Automation & Scripting: Basic skills in PowerShell, Python, or Bash for automating tasks.
• HRMS Integration: Experience with IT onboarding/offboarding and integration with HRMS platforms (e.g., Darwinbox, Zoho People).
• Documentation & Communication: Ability to create SOPs, knowledge base articles, and engage stakeholders effectively.
• Productivity Tools: Proficiency in Microsoft 365, Google Workspace, and IP telephony systems (e.g., Teams, Zoom Phone).

Good to have Technologies/Tools

• Monitoring Tools: Familiarity with Zabbix, Nagios, or SolarWinds for infrastructure monitoring.
• DevOps Tools: Basic knowledge of CI/CD pipelines (Jenkins) or containerization (Docker).
• IT Asset Management: Experience with tools like Lansweeper for asset tracking.
• Backup & Recovery: Knowledge of Veeam or Acronis for data backup.
• Zero Trust Security: Understanding of zero trust frameworks (e.g., Zscaler).
• Collaboration Platforms: Proficiency in Slack, Microsoft Teams, or Confluence.
• Compliance Frameworks: Awareness of GDPR, HIPAA, or ISO 27001.
• Certifications: Certifications such as MCA, CompTIA A+, or Network+ are a plus.