10,287 Technical Support Engineer jobs in India
Technical Support Engineer

Posted 5 days ago
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The Red Hat CEE Solutions team is looking for a Technical Support Engineer to join us in Pune, India. In this role, you'll provide an excellent customer support experience for our enterprise subscription customers. You will be a trusted adviser to customers, partner closely with them, and help us continually prove our value as you troubleshoot and resolve their technical issues. You'll work with the entire portfolio of Red Hat cloud computing solutions to meet our customers' business needs. As a Technical Support Engineer, you'll work with key customers on-site and remotely to build a relationship of trust and confidence between Red Hat and the customer's engineering, development, and operations teams. You will also become an expert in one or more Red Hat solutions like Red Hat OpenStack Platform.
**What you will do :**
+ Ensure customers get the maximum value from our solutions and use them easily
+ Provide issue resolution to strategic customers over various support channels
+ Develop solutions for our customers while understanding their business needs
+ Exceed customer expectations by providing outstanding customer service
+ Keep our customers updated and ensure they are satisfied with our support
+ Collaborate with other engineers to develop creative solutions for our customers
+ Share your knowledge in the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
+ Manage customer cases and maintain clear and concise case documentation
+ Participate case review conference call with customers when needed
**What you will bring:**
+ 2+ years of Linux or UNIX system administration experience
+ Bachelor's degree or equivalent experience within the enterprise IT sector
+ Technical knowledge and experience of the Linux kernel and networking
+ Fundamental understanding of the OpenStack architecture and administration experience across all working components
+ Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
+ Demonstrated customer service experience or prior technical support experience; willingness to go above and beyond in assisting customers
+ Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
+ Red Hat certification like Red Hat Certified System Administrator (RHCSA) in Red Hat OpenStack, or Red Hat Certified Engineer (RHCE), or willingness to pursue certificate within first 90 days
+ Ability to deal with rapid change and limited structure
+ Proven ability and willingness to learn new open source technologies
+ Excellent written and verbal English communication skills
**The following are considered a plus:**
+ Previous experience with Ceph or Gluster storage
+ Relevant industry experience with software defined networking (SDN), network function virtualization (NFV), and cloud networking
+ Professional experience with the telco industry
+ Scripting or programming experience in languages like Bash, C, or Python
#LI-AK1
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**
Technical Support Engineer

Posted 5 days ago
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Job Description
The Technical Support Engineer manages and resolves a wide range of moderately complex technical and customer service issues. The role involves working closely with team members to deliver solutions and upskilling new hires on standardised tools and resources. This position requires the ability to assess and deviate from accepted practices when necessary to solve problems. Increased responsibility for documentation and service delivery, along with exposure to cross-functional activities, supports skill and career development.
**What will you do:**
+ Provide technical assistance via service requests and live chat for students using Red Hat Online Learning.
+ Assist students with understanding course content, guided lab exercises, and troubleshooting technical issues.
+ Serve as an escalation point for junior associates, offering guidance and resolving complex inquiries.
+ Perform quality assurance testing on lab content produced by the Red Hat Training team.
+ Research and resolve customer issues using a broad understanding of Red Hat systems and technologies.
+ Create virtual training environments and provide real-time support for instructors via live chat.
+ Maintain and create documentation for internal teams and customer-facing resources.
+ Conduct training sessions for new hires on operational tools, processes, and troubleshooting best practices.
**What will you bring:**
+ Bachelor's degree or equivalent experience in the enterprise IT industry.
+ Excellent written and verbal English communication skills.
+ Strong customer service skills with prior experience in a customer-focused role.
+ Ability to work across multiple time zones in a 24x7 environment.
+ Proficiency in Linux command-line operations.
+ Red Hat Certified Engineer (RHCE) certification or Red Hat Certified System Administrator (RHCSA) with relevant experience.
+ Strong problem-solving skills, with the ability to assess and adapt solutions beyond standard practices.
+ Experience in creating and maintaining technical documentation.
+ Experience with shell scripting is an advantage.
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**
Technical Support Engineer

Posted 5 days ago
Job Viewed
Job Description
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical support Engineer, hybrid cloud, You will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What You'll Do:
● Research, reproduce, troubleshoot, and solve highly challenging technical issues for our enterprise customers on various product offerings, including NoSQL DBs, SaaS and GenAI.
● Provide thoughtful direction and support for technical inquiries, ensuring customer issues are resolved as expediently as possible.
● Diagnose and reproduce customer-reported issues and accurately log them in JIRA.
● Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
● Document known solutions to the internal and external knowledge base
* Collaborate and contribute to the development and improvement of Support Team infrastructure tools and processes.
**Required technical and professional expertise**
● Over 4+ years of proven experience supporting large enterprise customers in customer-facing roles such as support engineer, application developer, database administrator, or Site Reliability Engineer (SRE).
● Strong understanding of Java, Python, and/or Go, including the ability to read error codes, debug, and troubleshoot issues by diving into application code.
● Expert-level Linux skills, encompassing command-line navigation, diagnostic tools, and the ability to identify and resolve hardware or Linux environment bottlenecks, along with best practices for optimization.
● Deep networking skills, including the ability to effectively troubleshoot network issues and proficiency with relevant diagnostic tools.
● Exceptional verbal and written communication skills.
● Collaborative and self-motivated, with the ability to multi-task effectively and thrive during high-pressure situations.
● Experience with Support Ticketing Systems.
● Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
● Experience with Java Virtual Machine (JVM) tuning , knowing its lifecycle and troubleshooting.
● Proficiency with cloud monitoring tools AWS/GCP or Azure, including setting up networking and Access Control Lists (ACLs).
● Experience in designing and optimizing highly available systems, including knowledge of how resource distribution across logical nodes and infrastructure components-both on-premise and in cloud environments-impacts service resilience and uptime.
**Preferred technical and professional experience**
● Basic understanding of Kubernetes and its core components as they relate to managing containerized applications, including familiarity with reviewing logs for troubleshooting, monitoring service health, and understanding basic networking concepts within Kubernetes clusters. Exposure to supporting distributed database systems in such environments is a plus.
● Experience with Apache Cassandra or DataStax Enterprise.
● Experience with and knowledge of monitoring technologies such as Prometheus and Grafana.
● Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Technical Support Engineer

Posted 5 days ago
Job Viewed
Job Description
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical support Engineer, hybrid cloud, You will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What You'll Do:
● Research, reproduce, troubleshoot, and solve highly challenging technical issues for our enterprise customers on various product offerings, including NoSQL DBs, SaaS and GenAI.
● Provide thoughtful direction and support for technical inquiries, ensuring customer issues are resolved as expediently as possible.
● Diagnose and reproduce customer-reported issues and accurately log them in JIRA.
● Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
● Document known solutions to the internal and external knowledge base
* Collaborate and contribute to the development and improvement of Support Team infrastructure tools and processes.
**Required technical and professional expertise**
● Over 4+ years of proven experience supporting large enterprise customers in customer-facing roles such as support engineer, application developer, database administrator, or Site Reliability Engineer (SRE).
● Strong understanding of Java, Python, and/or Go, including the ability to read error codes, debug, and troubleshoot issues by diving into application code.
● Expert-level Linux skills, encompassing command-line navigation, diagnostic tools, and the ability to identify and resolve hardware or Linux environment bottlenecks, along with best practices for optimization.
● Deep networking skills, including the ability to effectively troubleshoot network issues and proficiency with relevant diagnostic tools.
● Exceptional verbal and written communication skills.
● Collaborative and self-motivated, with the ability to multi-task effectively and thrive during high-pressure situations.
● Experience with Support Ticketing Systems.
● Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
● Experience with Java Virtual Machine (JVM) tuning , knowing its lifecycle and troubleshooting.
● Proficiency with cloud monitoring tools AWS/GCP or Azure, including setting up networking and Access Control Lists (ACLs).
● Experience in designing and optimizing highly available systems, including knowledge of how resource distribution across logical nodes and infrastructure components-both on-premise and in cloud environments-impacts service resilience and uptime.
**Preferred technical and professional experience**
● Basic understanding of Kubernetes and its core components as they relate to managing containerized applications, including familiarity with reviewing logs for troubleshooting, monitoring service health, and understanding basic networking concepts within Kubernetes clusters. Exposure to supporting distributed database systems in such environments is a plus.
● Experience with Apache Cassandra or DataStax Enterprise.
● Experience with and knowledge of monitoring technologies such as Prometheus and Grafana.
● Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Technical Support Engineer

Posted 5 days ago
Job Viewed
Job Description
Req ID: 79656
Location:
Bangalore, Karnataka, India
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
Due to continuous growth, CommScope is seeking a skilled and proactive Technical Support Engineer to provide operational and support for our products with strong focus on networking and cloud based infrastructure. This role is critical in ensuring high availability, performance, and stability of the product in a live environment. Experience with network monitoring and a basic understanding of video headend technologies is a strong plus.
**How You'll Help Us Connect the World:**
+ Adhere to the organization policies & respond proactively to alerts and incidents.
+ Provide on-call hours support as required.
+ Provide technical support to internal and external customers through Phone, Email, CRM and various other tools.
+ Support internal users and engineering teams by analyzing system behavior, logs, and performance metrics. Participate in root cause analysis and post-mortem reviews for critical incidents
+ Document technical findings, standard procedures, and platform behavior for internal knowledge sharing
+ Assist in maintaining and troubleshooting cloud-based infrastructure (AWS/GCP/Azure) supporting the product
+ Work with geographically dispersed cross functional team.
**Required Qualifications for Consideration:**
+ Bachelor's degree in Computer Science, Electronics, Networking, or related discipline
+ Upto 3 years of relevant experience in technical or network/system support roles
+ Relevant certifications (CCNA, CompTIA Network+, SCTE, AWS Certified Cloud Practitioner) are a plus
+ Knowledge of **network monitoring tools** (e.g., PRTG, Zabbix, SolarWinds, Elastic, Grafana, Prometheus) a plus
+ Knowledge of virtualization platforms such as VMware vSphere/ESXi, KVM, or Hyper-V for managing virtualized infrastructure
+ Familiarity with **headend systems** used in cable or IPTV environments a plus
+ Exposure to cloud platforms such as AWS, GCP, Azure or Private Data Clouds
+ Basic understanding and working knowledge of containerization and orchestration technologies such as Docker and Kubernetes
+ Basic Scripting knowledge (e.g., Python, Shell, Bash) to automate log or data collection from various systems and network entities will be plus.
**What Happens After You Apply:**
Learn how to prepare yourself for the next steps in our hiring process by visiting CommScope:**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope's accommodation process and EEO policy at more about how we're on a quest to connect the future and build what's next.**
**Job Segment:** Technical Support Engineer, Technical Support, Computer Science, Electronics Engineer, Engineer, Engineering, Technology
Technical Support Engineer

Posted 5 days ago
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Job Description
Selling on Amazon is one of the fastest growing businesses at Amazon.com, with more than 50% of all items currently sold originating from third-party sellers. Our team's vision is to offer next generation systems that enable Amazon and third-party solutions providers to innovate rapidly for millions of Selling Partners worldwide, helping them automate and scale their Amazon businesses. We develop and operate distributed systems at unprecedented scale to deploy highly configurable product integration workflows. These workflows enable Solution Providers to create, list, and market their offerings while helping Sellers discover, learn about, and consume third-party solutions.
You will be a member of a world-class software development team of Software Dev Engineers and Support Engineers who build and operate frameworks that help Solution Providers to create, list and monitor their solution offerings in Amazon Selling Partner Appstore and Service Providers Network leveraged by thousands of Sellers. The team develops, maintains, and scales distributed systems and experiences to support our growing customer base in a fast-paced and collaborative environment. If you love diverse challenges, know how to deliver, and thrive in an exciting, high-visibility environment, we want to talk with you.
As a Technical Support Engineer, you will seek resolutions to problems and mitigate risks, always ensuring a Customer Obsessed experience. You will own scaling our systems, eliminating root causes for reported issues, proactively testing and eliminating issues, and building tooling to identify and resolve customer-facing issues. You will contribute to key metrics measuring the health of our systems through reduced volume of reported issues and faster resolution times.
Key job responsibilities
You will work with other Amazon leaders to share ideas and improve support across the company. You will demonstrate excellent judgment when making decisions. As a technical lead on your team and subject matter expert for one or more services, you will:
- Develop tools, applications, code improvements and scripts to resolve operational burden.
- Interface with product, operations and technical teams to understand customer-facing systems and determine best path to reduce customer pain points.
- Drive tools and configuration management for software product releases and successful deployments.
- Provide engineering support for incoming tickets, including extensive troubleshooting and debugging across multiple product lines
- Troubleshoot issues related to the platform services, UI feature/functionality and content for various products
- Support software deployments in staging and production environments.
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
Preferred Qualifications
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Technical Support Engineer
Posted today
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Job Description
About the role:
The role involves providing L1 and L2 support by monitoring and resolving infrastructure and application alerts using tools like SolarWinds and New Relic. The candidate will coordinate with cross-functional teams, analyze logs and transactions, and ensure timely issue resolution and stakeholder communication. A background in E-Commerce, Telecom, Enterprise IT, or Banking is preferred, with basic knowledge of operating systems, databases, and monitoring tools. Strong communication skills, attention to detail, and willingness to work in night or weekend shifts are essential.
Job qualification:
Bachelor's degree in engineering/computer science with
technical understanding and experience.
- MCA in IT or Computers
- BTech or BE or MTech from non-IT & Computers stream
- BTech or BE or MTech IT or computers but do not want to get in coding and testing of IT
Experience & Technical details:
- Minimum 2+ years of experience in E-Commerce/Telecom/Enterprise IT / Banking industry
- Monitor scheduled alerts (infra & application) on mails or via system like solarwinds, new relic etc
- Once alert is received on basis of criticality connect with right teams over email or chat
- Follow up with teams through the alert while it gets fixed
- Communicate to stake holder until issue is fixed
- Optimize the alerts on continuous basis to avoid unwanted and unnecessary alerts
- Maintaining and updating technical documentation and SOPs
- Attention to detail, a proactive approach while working on alerts
- Complete ownership of L1 and L2 support
- Understanding the functioning of the system.
- Collaborating with other verticals.
- To check/Analyze the transactions and logs and device settlements.
- Monitor process and software changes that impact production support
- Experience in providing L2 level support to customers (medium to large).
- Experience in analysis application logs for errors and corrections.
- Understanding and exposure to DB (Oracle, Mongo DB, Sql) will be added advantage.
- Knowledge on Python, selenium tools for automation will be added advantage.
Technical experience for role:
- Basic understanding of operating systems
- Basic understanding of server, client, network, storage & backup
- Basic understanding of monitoring tool, knowledge in relational database, Linux, UNIX, Java, C++
- Basic knowledge of HTML, Website development will be an added advantage
- Familiarity with Agile/Jira/Scrums is good to have
Interpersonal skills for role:
- Good verbal & written communication in English
- Willing to work in night and weekend shifts
- Ability to work under pressure and should be a team player
- Good grasping, Willing to work in support, right attitude toward work
Remote First-Culture:
In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers everyone to be their best and most brilliant self. Cimpress also provides collaboration spaces for team members to work physically together when it's safe to do so or believe in office working will deliver the best results. Currently we are enabled to hire remote team members in over 20 US States as well as several countries in Europe: Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.
About Us:
Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Through the personalized physical (and digital) products these companies create, we empower over 17 million global customers to make an impression. Last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging and more. The Cimpress family includes a dynamic, international group of businesses and central teams, all working to solve problems, build businesses, innovate and improve.
More information about the organization can be found in the below link:
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Technical Support Engineer
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Greetings from Movate technologies formerly known as CSS Corp!
Technical Voice Support Role @Ambattur Movate Ambit IT Park
Please find below Job Description for your reference Job
Title : Technical Voice Process.
- Work Location: Ambattur Chennai ( Ambit IT Park)
- Experience: Minimum 1 Year of Experience Into Technical Support.
- Education Qualification. Any bachelors degree.
Roles and Responsibilities:
1. Assisting US customers via voice calls.
2.Should be capable of handling multiple calls efficiently.
3.Should have hands-on experience in managing high call volumes simultaneously.
4.Must be flexible to work in rotational night shift.
Required Skills & Desired Skills :
1.Excellent Communication Skills both in Verbal and written communication.
2.Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps.
Perks and Benefits:
- Both ways pick up and drop cab will be provided at the doorstep.
- If people are relocating from Outstation will get 15days of accommodation from the company side.
- Provident fund
- Medical Insurance
Contact Number :
Technical Support Engineer
Posted today
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Job Description
The position of IT Tech Support Engineer is established to provide L1 Technical Support to end customers in the areas like Office 365, MS Teams, Windows, Azure Cloud, Active Directory, Hardware, LAN, VDI Applications.
About the Role
Exp Required: 3 to 7 Years
The role involves providing L1 Technical Support to end customers, addressing various IT and technical queries, and ensuring effective troubleshooting and resolution of issues.
Responsibilities
- Be the first point of contact for all IT & Technical queries.
- Troubleshoot system and network problems and diagnose and solve hardware/software faults.
- Should be well versant with network connectivity testing tools and identify issues.
- Repair a fault or set up a system following diagrams and written instructions.
- Support the rollout of new computer applications.
- Respond to service incidents within the times specified in any Service Level Agreement (SLA).
- Provide technical support on O365 based applications and Portal administration.
- Provide telephone, e-mail, and remote support to all IT users, solving their problems and provide procedural documentation as required.
- Use remote support tools to manage remote systems and desktops.
- Maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously.
- Set up new users’ accounts and profiles and deal with password issues.
- Work assiduously on a task until completion (or referral to third parties, where appropriate).
- Prioritize and manage many open cases at one time.
- Identify and correct or advise on operational issues with end users’ computer systems.
- Provide basic software training and advice to end-users.
- Establish and maintain good working relationships with, colleagues, end-users, and other professionals (e.g., suppliers and software developers).
- Perform all duties and responsibilities in line with current security procedures.
- Work flexibly – recognizing that many duties require to be undertaken outside normal working hours to minimize disruption to end-users.
- Carry out any other reasonable request within the capability of the job.
- Other duties as assigned.
Qualifications
- Bachelor’s degree in computer sciences, Technology, degree, or relevant experience.
- Microsoft Operating Systems Windows Server 2016 and above, Windows 10, Windows 11.
- Microsoft Office 365.
- Sophos, Defender Antivirus.
- Knowledge or Experience on Remote Desktop Technologies like Workspot, Citrix.
Required Skills
- Technical Capacity
- Ethical Conduct
- Communication Proficiency
- Personal Effectiveness/Credibility
Technical Support Engineer
Posted today
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Job Description
From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.
Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.
Make a Difference
Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently — every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers’ customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you’ll work with smart and motivated people to make a difference for the companies we serve.
General Scope & Summary
Provide remote technical and application problem resolution and escalation assistance related to Aspect products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.
ESSENTIAL FUNCTIONS
- Gain knowledge of assigned customers' technical and business environment.
- Document and verify reported problems.
- Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
- Engage additional resources when necessary.
- Provide effective and consistent communication to management, peers, and account team in support of customer.
- Working knowledge of main Aspect products and strategy.
Minimum Job Requirements
SPECIALIZED KNOWLEDGE & SKILLS
- Understanding of PCs, Networks, OS platforms, databases, telephony, software applications, and ACDs.
- Demonstrated ability to learn complex software tools quickly.
- Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.
- Ability to use professional concepts and company policies and procedures to solve routine problems.
- Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Ability to pass a background check may also be required.
- Physical requirements include sitting for long periods of time.
- A minimum of at least TWO to THREE of the following:
- Contact Center Technologies (including Automated Dialers & Telephony);
- CentOs Linux;
- Networking;
- Windows OS;
- SIP
- Demonstrated ability to learn complex software tools quickly.
- Strong customer communication skills (verbal and written), including passing an English proficiency test
EDUCATION AND EXPERIENCE
- 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
- Some travel, after-hours, or on-call work may be required.
- Shift flexibility including weekends.
- Technical Certifications and second or third languages a plus but not required.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.