11,703 Technical Support Engineer jobs in India

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
**What will you do:**
+ **Respond to customer inquiries/ reported bugs received via tickets** to ensure their continued access & usage of the Sprinklr platform. **Troubleshoot technical issues to provide** **timely** **&** **accurate** **resolution to the customer/any other stakeholder raised issues, bugs, concerns etc.**
+ **Identify** **platform gaps** **/issues, while investigating** and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment.
+ **Ensure quality resolution to avoid escalations from customers** and reopening of issue tickets.
+ **Assume responsibility for developing detailed knowledge about specific products** & to stay up to date with the latest releases, new features etc.
+ **Collaborate with cross-functional teams,** including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement. **Escalate critical issues to cross functional teams** to ensure quick resolution and coordinate with the product development team on bug fixes.
+ **Capturing development areas for product improvement** and drive interlocks with product managers and engineering
+ Ensure that the **custom** **ers** **/ ticket requestors** **are educated, and** **understand the solution** provided in the ticket if the issue is longstanding or needs explanation or would benefit the customer experience.
+ **Create and** **maintain** **detailed documentation** , such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently.
+ **Conduct testing and quality assurance activities** to identify and report product defects or potential areas for improvement. This may involve participating in beta testing programs or performing regression tests after bug fixes or product updates.
+ **Analy** **s** **e support processes,** identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations.
+ **Assist Customers to** **seamless use our platform** , while meeting all requirements and fulfilling expectations regardingthe ticket resolution. Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively. Share learning with the team and take corrective actions as deemed necessary.
+ **Ensure that** **the SLAs, ticket resolution times are** **met on time,** while multitasking on different tickets and coordinating with Account team/Customer/Engineering team
**What makes you qualified?**
+ 0-5 years of experience in enterprise software debugging, engineering & support operations processes. Min 1+ years of experience in CCaaS solution/Contact Center Software Experiencelike Genesys, Avaya etc. Knowledge about CCaaS, CPaaS, Voice/ telephony infrastructure etc is a big add-on)
+ Excellent written and verbal communication skills
+ Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills
+ Ability to work independently and as a member of a team
+ Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously
+ Passion for solving customer concerns and commitment to client delight
+ A drive to dig into the details of a system or process to solve customer problems.
+ Zeal to learn and constantly upgrade skills in a fast-changing work environment.
+ Ability to think on your feet and remain calm under pressure.
+ Self-motivated, takes initiative, assumes ownership.
+ Ability to work in a highly collaborative and fast-paced environment.
+ Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
+ **Experience in Web technologies, CRM or SaaS platforms** and/or digital marketing experience in social platforms.
+ **Experience coding or scripting in one or more of JavaScript, Python, Java, Node.**
+ **Understanding** **of data storage technologies** **/databases** **. Ex- MongoDB, MySQL, etc.**
+ **Understand & excel in deciphering technical aspects like** **-** **Graylogs** **,** **Kibana** **,** **API Browser** **,** **Query Executor** **,** **Restricted Curls** **,** **Runner Logs**
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
**What will you do:**
+ **Respond to customer inquiries/ reported bugs received via tickets** to ensure their continued access & usage of the Sprinklr platform. **Troubleshoot technical issues to provide** **timely** **&** **accurate** **resolution to the customer/any other stakeholder raised issues, bugs, concerns etc.**
+ **Identify** **platform gaps** **/issues, while investigating** and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment.
+ **Ensure quality resolution to avoid escalations from customers** and reopening of issue tickets.
+ **Assume responsibility for developing detailed knowledge about specific products** & to stay up to date with the latest releases, new features etc.
+ **Collaborate with cross-functional teams,** including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement. **Escalate critical issues to cross functional teams** to ensure quick resolution and coordinate with the product development team on bug fixes.
+ **Capturing development areas for product improvement** and drive interlocks with product managers and engineering
+ Ensure that the **custom** **ers** **/ ticket requestors** **are educated, and** **understand the solution** provided in the ticket if the issue is longstanding or needs explanation or would benefit the customer experience.
+ **Create and** **maintain** **detailed documentation** , such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently.
+ **Conduct testing and quality assurance activities** to identify and report product defects or potential areas for improvement. This may involve participating in beta testing programs or performing regression tests after bug fixes or product updates.
+ **Analy** **s** **e support processes,** identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations.
+ **Assist Customers to** **seamless use our platform** , while meeting all requirements and fulfilling expectations regardingthe ticket resolution. Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively. Share learning with the team and take corrective actions as deemed necessary.
+ **Ensure that** **the SLAs, ticket resolution times are** **met on time,** while multitasking on different tickets and coordinating with Account team/Customer/Engineering team
**What makes you qualified?**
+ **0** **-5** **years** **(For** **CCaas** **- 1-5 years)** of experience in enterprise software debugging, engineering & support operations processes **( For** **CCaas** **-** **Min 1+ years of experience in** **CCaaS** **solution/** **Contact Center Software Experience** like Genesys, Avaya etc. Knowledge about CCaaS, CPaaS, Voice/ telephony infrastructure etc is a big add-on **)**
+ Excellent written and verbal communication skills
+ Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills
+ Ability to work independently and as a member of a team
+ Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously
+ Passion for solving customer concerns and commitment to client delight
+ A drive to dig into the details of a system or process to solve customer problems.
+ Zeal to learn and constantly upgrade skills in a fast-changing work environment.
+ Ability to think on your feet and remain calm under pressure.
+ Self-motivated, takes initiative, assumes ownership.
+ Ability to work in a highly collaborative and fast-paced environment.
+ Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
+ **Experience in Web technologies, CRM or SaaS platforms** and/or digital marketing experience in social platforms.
+ **Experience coding or scripting in one or more of JavaScript, Python, Java, Node.**
+ **Understanding** **of data storage technologies** **/databases** **. Ex- MongoDB, MySQL, etc.**
+ **Understand & excel in deciphering technical aspects like** **-** **Graylogs** **,** **Kibana** **,** **API Browser** **,** **Query Executor** **,** **Restricted Curls** **,** **Runner Logs**
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
**What will you do:**
+ **Respond to customer inquiries/ reported bugs received via tickets** to ensure their continued access & usage of the Sprinklr platform. **Troubleshoot technical issues to provide** **timely** **&** **accurate** **resolution to the customer/any other stakeholder raised issues, bugs, concerns etc.**
+ **Identify** **platform gaps** **/issues, while investigating** and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment.
+ **Ensure quality resolution to avoid escalations from customers** and reopening of issue tickets.
+ **Assume responsibility for developing detailed knowledge about specific products** & to stay up to date with the latest releases, new features etc.
+ **Collaborate with cross-functional teams,** including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement. **Escalate critical issues to cross functional teams** to ensure quick resolution and coordinate with the product development team on bug fixes.
+ **Capturing development areas for product improvement** and drive interlocks with product managers and engineering
+ Ensure that the **custom** **ers** **/ ticket requestors** **are educated, and** **understand the solution** provided in the ticket if the issue is longstanding or needs explanation or would benefit the customer experience.
+ **Create and** **maintain** **detailed documentation** , such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently.
+ **Conduct testing and quality assurance activities** to identify and report product defects or potential areas for improvement. This may involve participating in beta testing programs or performing regression tests after bug fixes or product updates.
+ **Analy** **s** **e support processes,** identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations.
+ **Assist Customers to** **seamless use our platform** , while meeting all requirements and fulfilling expectations regardingthe ticket resolution. Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively. Share learning with the team and take corrective actions as deemed necessary.
+ **Ensure that** **the SLAs, ticket resolution times are** **met on time,** while multitasking on different tickets and coordinating with Account team/Customer/Engineering team
**What makes you qualified?**
+ **0** **-5** **years** **(For** **CCaas** **- 1-5 years)** of experience in enterprise software debugging, engineering & support operations processes **( For** **CCaas** **-** **Min 1+ years of experience in** **CCaaS** **solution/** **Contact Center Software Experience** like Genesys, Avaya etc. Knowledge about CCaaS, CPaaS, Voice/ telephony infrastructure etc is a big add-on **)**
+ Excellent written and verbal communication skills
+ Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills
+ Ability to work independently and as a member of a team
+ Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously
+ Passion for solving customer concerns and commitment to client delight
+ A drive to dig into the details of a system or process to solve customer problems.
+ Zeal to learn and constantly upgrade skills in a fast-changing work environment.
+ Ability to think on your feet and remain calm under pressure.
+ Self-motivated, takes initiative, assumes ownership.
+ Ability to work in a highly collaborative and fast-paced environment.
+ Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
+ **Experience in Web technologies, CRM or SaaS platforms** and/or digital marketing experience in social platforms.
+ **Experience coding or scripting in one or more of JavaScript, Python, Java, Node.**
+ **Understanding** **of data storage technologies** **/databases** **. Ex- MongoDB, MySQL, etc.**
+ **Understand & excel in deciphering technical aspects like** **-** **Graylogs** **,** **Kibana** **,** **API Browser** **,** **Query Executor** **,** **Restricted Curls** **,** **Runner Logs**
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .

**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support.
The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous.
Your primary responsibilities include:
*Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.
*Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.
*Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration.
*Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.
*Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.
*Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.
**Required technical and professional expertise**
* Hands-on Object-oriented programming (especially Java, but C++, C# experience also beneficial)
* Technical knowledge of UNIX/Linux and Windows preferred
* webMethods product knowledge a plus!
* Analytical thinking and problem-solving skills
* Excellent attitude contributing to the overall high morale of the team
* Excellent interpersonal and written communications skills
**Preferred technical and professional experience**
* Bachelor's degree, or foreign equivalent, in Computer Science, Computer/Electronics Engineering, Telecommunications, or a relevant technology-centered field
* At least 3 years of experience reflecting demonstrable ability in the skill set described above
* Experience in a customer service or support role preferred
Highly Desirable
* Knowledge of some of the following technologies: ElasticSearch, Oracle and SQL Server
* Knowledge of Cloud technologies, Containerization, Kubernetes
* Experience with utilities like packet sniffers, analyzing, stack traces and core dumps, IDEs
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical support Engineer, hybrid cloud, You will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What You'll Do:
● Research, reproduce, troubleshoot, and solve highly challenging technical issues for our enterprise customers on various product offerings, including NoSQL DBs, SaaS and GenAI.
● Provide thoughtful direction and support for technical inquiries, ensuring customer issues are resolved as expediently as possible.
● Diagnose and reproduce customer-reported issues and accurately log them in JIRA.
● Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
● Document known solutions to the internal and external knowledge base
* Collaborate and contribute to the development and improvement of Support Team infrastructure tools and processes.
**Required technical and professional expertise**
● Over 4+ years of proven experience supporting large enterprise customers in customer-facing roles such as support engineer, application developer, database administrator, or Site Reliability Engineer (SRE).
● Strong understanding of Java, Python, and/or Go, including the ability to read error codes, debug, and troubleshoot issues by diving into application code.
● Expert-level Linux skills, encompassing command-line navigation, diagnostic tools, and the ability to identify and resolve hardware or Linux environment bottlenecks, along with best practices for optimization.
● Deep networking skills, including the ability to effectively troubleshoot network issues and proficiency with relevant diagnostic tools.
● Exceptional verbal and written communication skills.
● Collaborative and self-motivated, with the ability to multi-task effectively and thrive during high-pressure situations.
● Experience with Support Ticketing Systems.
● Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
● Experience with Java Virtual Machine (JVM) tuning , knowing its lifecycle and troubleshooting.
● Proficiency with cloud monitoring tools AWS/GCP or Azure, including setting up networking and Access Control Lists (ACLs).
● Experience in designing and optimizing highly available systems, including knowledge of how resource distribution across logical nodes and infrastructure components-both on-premise and in cloud environments-impacts service resilience and uptime.
**Preferred technical and professional experience**
● Basic understanding of Kubernetes and its core components as they relate to managing containerized applications, including familiarity with reviewing logs for troubleshooting, monitoring service health, and understanding basic networking concepts within Kubernetes clusters. Exposure to supporting distributed database systems in such environments is a plus.
● Experience with Apache Cassandra or DataStax Enterprise.
● Experience with and knowledge of monitoring technologies such as Prometheus and Grafana.
● Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical support Engineer, hybrid cloud, You will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What You'll Do:
● Research, reproduce, troubleshoot, and solve highly challenging technical issues for our enterprise customers on various product offerings, including NoSQL DBs, SaaS and GenAI.
● Provide thoughtful direction and support for technical inquiries, ensuring customer issues are resolved as expediently as possible.
● Diagnose and reproduce customer-reported issues and accurately log them in JIRA.
● Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
● Document known solutions to the internal and external knowledge base
* Collaborate and contribute to the development and improvement of Support Team infrastructure tools and processes.
**Required technical and professional expertise**
● Over 4+ years of proven experience supporting large enterprise customers in customer-facing roles such as support engineer, application developer, database administrator, or Site Reliability Engineer (SRE).
● Strong understanding of Java, Python, and/or Go, including the ability to read error codes, debug, and troubleshoot issues by diving into application code.
● Expert-level Linux skills, encompassing command-line navigation, diagnostic tools, and the ability to identify and resolve hardware or Linux environment bottlenecks, along with best practices for optimization.
● Deep networking skills, including the ability to effectively troubleshoot network issues and proficiency with relevant diagnostic tools.
● Exceptional verbal and written communication skills.
● Collaborative and self-motivated, with the ability to multi-task effectively and thrive during high-pressure situations.
● Experience with Support Ticketing Systems.
● Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
● Experience with Java Virtual Machine (JVM) tuning , knowing its lifecycle and troubleshooting.
● Proficiency with cloud monitoring tools AWS/GCP or Azure, including setting up networking and Access Control Lists (ACLs).
● Experience in designing and optimizing highly available systems, including knowledge of how resource distribution across logical nodes and infrastructure components-both on-premise and in cloud environments-impacts service resilience and uptime.
**Preferred technical and professional experience**
● Basic understanding of Kubernetes and its core components as they relate to managing containerized applications, including familiarity with reviewing logs for troubleshooting, monitoring service health, and understanding basic networking concepts within Kubernetes clusters. Exposure to supporting distributed database systems in such environments is a plus.
● Experience with Apache Cassandra or DataStax Enterprise.
● Experience with and knowledge of monitoring technologies such as Prometheus and Grafana.
● Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical support Engineer, hybrid cloud, You will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What You'll Do:
● Research, reproduce, troubleshoot, and solve highly challenging technical issues for our enterprise customers on various product offerings, including NoSQL DBs, SaaS and GenAI.
● Provide thoughtful direction and support for technical inquiries, ensuring customer issues are resolved as expediently as possible.
● Diagnose and reproduce customer-reported issues and accurately log them in JIRA.
● Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
● Document known solutions to the internal and external knowledge base
* Collaborate and contribute to the development and improvement of Support Team infrastructure tools and processes
.
**Required technical and professional expertise**
● Over 4+ years of proven experience supporting large enterprise customers in customer-facing roles such as support engineer, application developer, database administrator, or Site Reliability Engineer (SRE).
● Strong understanding of Java, Python, and/or Go, including the ability to read error codes, debug, and troubleshoot issues by diving into application code.
● Expert-level Linux skills, encompassing command-line navigation, diagnostic tools, and the ability to identify and resolve hardware or Linux environment bottlenecks, along with best practices for optimization.
● Deep networking skills, including the ability to effectively troubleshoot network issues and proficiency with relevant diagnostic tools.
● Exceptional verbal and written communication skills.
● Collaborative and self-motivated, with the ability to multi-task effectively and thrive during high-pressure situations.
● Experience with Support Ticketing Systems.
● Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
● Experience with Java Virtual Machine (JVM) tuning , knowing its lifecycle and troubleshooting.
● Proficiency with cloud monitoring tools AWS/GCP or Azure, including setting up networking and Access Control Lists (ACLs).
● Experience in designing and optimizing highly available systems, including knowledge of how resource distribution across logical nodes and infrastructure components-both on-premise and in cloud environments-impacts service resilience and uptime.
**Preferred technical and professional experience**
● Basic understanding of Kubernetes and its core components as they relate to managing containerized applications, including familiarity with reviewing logs for troubleshooting, monitoring service health, and understanding basic networking concepts within Kubernetes clusters. Exposure to supporting distributed database systems in such environments is a plus.
● Experience with Apache Cassandra or DataStax Enterprise.
● Experience with and knowledge of monitoring technologies such as Prometheus and Grafana.
● Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical support Engineer, hybrid cloud, You will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What You'll Do:
● Research, reproduce, troubleshoot, and solve highly challenging technical issues for our enterprise customers on various product offerings, including NoSQL DBs, SaaS and GenAI.
● Provide thoughtful direction and support for technical inquiries, ensuring customer issues are resolved as expediently as possible.
● Diagnose and reproduce customer-reported issues and accurately log them in JIRA.
● Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
● Document known solutions to the internal and external knowledge base
* Collaborate and contribute to the development and improvement of Support Team infrastructure tools and processes.
**Required technical and professional expertise**
● Over 4+ years of proven experience supporting large enterprise customers in customer-facing roles such as support engineer, application developer, database administrator, or Site Reliability Engineer (SRE).
● Strong understanding of Java, Python, and/or Go, including the ability to read error codes, debug, and troubleshoot issues by diving into application code.
● Expert-level Linux skills, encompassing command-line navigation, diagnostic tools, and the ability to identify and resolve hardware or Linux environment bottlenecks, along with best practices for optimization.
● Deep networking skills, including the ability to effectively troubleshoot network issues and proficiency with relevant diagnostic tools.
● Exceptional verbal and written communication skills.
● Collaborative and self-motivated, with the ability to multi-task effectively and thrive during high-pressure situations.
● Experience with Support Ticketing Systems.
● Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
● Experience with Java Virtual Machine (JVM) tuning , knowing its lifecycle and troubleshooting.
● Proficiency with cloud monitoring tools AWS/GCP or Azure, including setting up networking and Access Control Lists (ACLs).
● Experience in designing and optimizing highly available systems, including knowledge of how resource distribution across logical nodes and infrastructure components-both on-premise and in cloud environments-impacts service resilience and uptime.
**Preferred technical and professional experience**
● Basic understanding of Kubernetes and its core components as they relate to managing containerized applications, including familiarity with reviewing logs for troubleshooting, monitoring service health, and understanding basic networking concepts within Kubernetes clusters. Exposure to supporting distributed database systems in such environments is a plus.
● Experience with Apache Cassandra or DataStax Enterprise.
● Experience with and knowledge of monitoring technologies such as Prometheus and Grafana.
● Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical support Engineer, hybrid cloud, You will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What You'll Do:
● Research, reproduce, troubleshoot, and solve highly challenging technical issues for our enterprise customers on various product offerings, including NoSQL DBs, SaaS and GenAI.
● Provide thoughtful direction and support for technical inquiries, ensuring customer issues are resolved as expediently as possible.
● Diagnose and reproduce customer-reported issues and accurately log them in JIRA.
● Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
● Document known solutions to the internal and external knowledge base
* Collaborate and contribute to the development and improvement of Support Team infrastructure tools and processes.
**Required technical and professional expertise**
● Over 4+ years of proven experience supporting large enterprise customers in customer-facing roles such as support engineer, application developer, database administrator, or Site Reliability Engineer (SRE).
● Strong understanding of Java, Python, and/or Go, including the ability to read error codes, debug, and troubleshoot issues by diving into application code.
● Expert-level Linux skills, encompassing command-line navigation, diagnostic tools, and the ability to identify and resolve hardware or Linux environment bottlenecks, along with best practices for optimization.
● Deep networking skills, including the ability to effectively troubleshoot network issues and proficiency with relevant diagnostic tools.
● Exceptional verbal and written communication skills.
● Collaborative and self-motivated, with the ability to multi-task effectively and thrive during high-pressure situations.
● Experience with Support Ticketing Systems.
● Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
● Experience with Java Virtual Machine (JVM) tuning , knowing its lifecycle and troubleshooting.
● Proficiency with cloud monitoring tools AWS/GCP or Azure, including setting up networking and Access Control Lists (ACLs).
● Experience in designing and optimizing highly available systems, including knowledge of how resource distribution across logical nodes and infrastructure components-both on-premise and in cloud environments-impacts service resilience and uptime.
**Preferred technical and professional experience**
● Basic understanding of Kubernetes and its core components as they relate to managing containerized applications, including familiarity with reviewing logs for troubleshooting, monitoring service health, and understanding basic networking concepts within Kubernetes clusters. Exposure to supporting distributed database systems in such environments is a plus.
● Experience with Apache Cassandra or DataStax Enterprise.
● Experience with and knowledge of monitoring technologies such as Prometheus and Grafana.
● Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.