1124 Technical Support Specialists jobs in Bengaluru

Must Have Skills:

· Working experience on physical servers – (rack, tower, and enclosure servers), Storage, Networking or other enterprise grade hardware that are part of an Enterprise Datacentre.

· Working experience on physical servers from major OEMs like HPE, Dell, Lenovo, Intel, IBM, Cisco etc.

· Prior experience on analyzing hardware logs of physical servers and associated components like System Boards, Processors, Network Adapters, Storage Controllers etc. will be highly desirable.

· Candidates from a laptop/desktop tech support background who don’t possess prior experience on enterprise hardware can be considered, if they have basic understanding of enterprise servers, storage and networking devices and the associated technologies/protocols that make them work in a datacentre.

· Possess excellent spoken and written communication skills in English language.

· Possess excellent customer handling skills, phone etiquettes, email etiquettes etc.

· A good flair for customer service. Someone who loves to interact with customers and finds excitement, satisfaction, and pleasure in resolving complex technical issues and in answering complex queries from customers.

· Ability to thrive under pressure and maintain calmness, composure and clear thinking under challenging and ambiguous situations.

Experience Required:

· 1-6 years of hands-on experience in service & support of physical servers from prominent OEMs – HPE, Dell, Lenovo, Intel, IBM, Cisco etc.

· Experience in analysing issues associated with Servers and internal server components that include System Boards, HDDs, SSDs, DIMMs, Processors, Network Adapters, Storage Controllers etc.

· Provide support for server management software which includes remote management software, remote monitoring tools, server firmware, drivers etc.

· Troubleshoot hardware, software and connectivity issues on environments running various Operating Systems such as Windows, Linux, VMware etc.

· Collaborate with the other Business Units/Teams to provide solution on complex situations involving multiple technologies.

· General knowledge of Networking concepts and should have exposure to basic Storage concepts like RAID, SAN, NAS, FC protocol, iSCSI protocol etc.

Responsibilities:

· Provide Remote Server Hardware & Software support to Enterprise Customers, Data Centre Engineers, Resellers, etc.

· Diagnose and solve the Incidents/Issues via phone, email, chat and web ticketing tool.

· Applying systematic problem-solving techniques to deliver timely resolution, quality call documentation and superior can-do attitude.

Education and Experience

· Bachelor’s degree or Master's degree in a Technical Discipline – Preferably Engineering graduates from Computer Science and associated branches – Information Technology, Information Science etc.

· Experience of 2-8 years in the Tech Support Industry with at least 1 year of experience in the Enterprise Tech Support domain (Servers, Storage and Networking).

Role & responsibilities

• Deliver exceptional technical support to customers via phone, email, and chat.
• Diagnose and resolve technical hardware and software issues, including network connectivity, VoIP, and audio/video quality concerns.
• Escalate priority cases to Applications Engineers or relevant internal teams when needed.
• Accurately log and manage customer interactions using technical support case tracking system (CRM).
• Stay updated on professional AV technologies and develop expertise in audio and video concepts critical to the industry.
• Communicate technical concepts clearly and effectively to diverse audiences, tailoring your approach as needed.
• Follow up with customers to ensure solutions are satisfactory and foster strong relationships.
• Collaborate with Applications Engineers to test and improve products and internal processes.
• Create and refine technical documentation and knowledgebase articles for Biamps global audience.

We are seeking a motivated and enthusiastic fresher keen to kick start their carrier in Technical Support Engineer. As a fresher, you will assist customers in troubleshooting and resolving technical issues related to our products and services. Your primary responsibilities will include providing timely and effective support via phone, email, or chat, diagnosing technical problems, and guiding users through step-by-step solutions.

You will collaborate with the engineering team to escalate unresolved issues and contribute to knowledge base articles. Candidates should possess a strong understanding of computer systems, networking, and software applications. Excellent communication skills and a passion for technology are essential for success in this role.

Qualifications:

Any Bachelors degree with excellent communication

Basic knowledge of operating systems and networking concepts

Ability to work in a fast-paced environment

Problem-solving mind-set and a customer-first attitude

The role, at a glance:

The Technical Support Specialist is a key role within Biamp India, based in our Bangalore office. This position provides technical support in English during the overnight shift (8:00 PM to 5:00 AM) to our customers. You'll work directly with AV integrators, consultants, and administrators, representing Biamp as part of our in-house team of experts. You will be responsible for troubleshooting and resolving complex AV hardware and software issues, contributing to Biamp's reputation for excellence.

How you'll contribute:

• Deliver exceptional technical support to Biamp customers via phone, email, and chat.
• Diagnose and resolve technical hardware and software issues, including network connectivity, VoIP, and audio/video quality concerns.
• Escalate priority cases to Applications Engineers or relevant internal teams when needed.
• Accurately log and manage customer interactions using Biamp's technical support case tracking system (CRM).
• Stay updated on professional AV technologies and develop expertise in audio and video concepts critical to the industry.
• Communicate technical concepts clearly and effectively to diverse audiences, tailoring your approach as needed.
• Follow up with customers to ensure solutions are satisfactory and foster strong relationships.
• Collaborate with Applications Engineers to test and improve Biamp's products and internal processes.
• Create and refine technical documentation and knowledgebase articles for Biamp's global audience.

A successful candidate should have:

• Proficiency in verbal and written English communication.
• Bachelor's degree or equivalent professional experience.
• 2+ years of experience in the AV industry or related technical fields preferred.
• 2+ years of experience in client-facing technical support roles, 4+ years highly preferred.
• Strong knowledge in troubleshooting computer networks, configuring network switches (or other appropriate IT technologies), and integrating AV devices in network environments.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
• Exceptional organizational and interpersonal skills, with the ability to diffuse challenging situations professionally.
• Ability to work both independently and collaboratively in a dynamic environment.

Work Environment:

• This is an onsite position based in Biamp India's Bangalore office.
• Role requires the ability to sit or stand for extended periods.
• This position provides technical support during the overnight shift (8:00 PM to 5:00 AM).

Compensation and Benefits:

• 3 weeks of annual PTO (additional hours accrued with tenure)
• 13 paid holidays
• Group Medical (Religare)
• Individual life insurance policies, group personal accident plans, and NPS voluntary pension plans (up to 10%)
• Canopy Employee Assistance Program

Who is Biamp?

We make the world's most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers' needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:

Biamp connects people through extraordinary audiovisual experiences

About our company:

At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don't succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.

About Client:

Our Client is a AI first Innovation Engineering Services & Solutions company headquartered in Pittsburgh, our core purpose is to impact lives by transforming businesses through innovation. With a presence in 23 global locations, it boasts an engineering headcount of more than 5,500+ employees. The company engages with its clients through collaborative, white-box engagement models that include extended teams and turn-key projects. It excels in building new products and re-engineering legacy products using state-of-the-art technologies and innovation. Led by an entrepreneurial leadership team that prioritizes execution, outcomes, and continuous learning, It has been recognized as one of Pittsburgh's fastest-growing companies by the Pittsburgh Business Times and as a leader in innovation by Smart Business Magazine.

•Job Title : Application Support / Tech Support

• Key Skills : Windows & Mac, International Voice Support

• Job Locations : Bangalore, Hyderabad, Noida, Pune,Mumbai and Remote

• Experience : 3 - 4 yrs

• Education Qualification : Any Graduation.

• Work Mode : Remote

• Employment Type : Contract.

• Notice Period : Immediate - 15 Day

Job Description:

Troubleshooting with Windows & Mac, having good English communication skills & voice support experience.

We are looking for Tech- Support personnel with Financial (domain) understanding or work experience in the Finance sector.

· We are seeking an experienced Accounting Application Tech-Support Ex / Specialist to join our team.

The ideal candidate will have expertise in supporting accounting software applications on both MacOS and Windows operating systems.

Proven experience in providing support for accounting software applications

Application Support:

· Provide expert-level support for accounting software applications on both MacOS and Windows platforms in a BPO / KPO / Tech Support environment

Troubleshoot and resolve user-reported issues promptly and efficiently.

Identify bugs, installation and uninstallation of software and accounting

Issues with the Mac or Windows system

Familiar with system troubleshooting steps, finding windows or mac logs etc.

Create and update escalation logs / training documentation for both MacOS and Windows users.

Collaborate with cross-functional teams to resolve complex technical issues related to accounting applications.

Escalate issues to the development team when necessary and follow up on resolutions.

Interested candidates please share resume

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Your Impact:

Open Text is seeking Senior Technical Support Specialists (TSS) in Documentum. TSSs are responsible to independently diagnose and resolve complex enterprise customer needs involving unique systems, environments and related operational issues.

Innovates/Identifies areas of improvement in the process/tools-used/product, proactively taking it up with respective stake holders, to go up the value chain. Constantly and continuously enhances knowledge on OT products, developing self and upskilling team members across the globe. Where relevant, as Subject Matter Expert (SME), participate in documentation and product review too, prior to product release/general availability (GA)

What the role offers:

• Interfaces directly with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)
• Validates technical information, sets fair expectations and disseminates information as needed
• Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly)
• Demonstrates good judgement to actively assess situations, engage senior resources/management (as and when needed) to resolve complex/escalated Customer issues
• Ability to work under pressure, multitasking and prioritizing, with a great sense of urgency, collaborating with relevant stakeholders, handling major incidents and/or high severity situations
• Systematically gathers relevant information and analyzes a broad range of factors while investigating and resolving issues
• Support business needs via taking-up On-Call responsibilities during weekends and/or public holidays (as and when need arises)
• Create knowledge base (where nonexistent) and refine existing knowledge base content to keep it up to date/relevant; may perform senior or expert level tasks for assigned products and skills; prepares white papers for other TSSs and/or customers regarding technical solutions
• As a 24 x 7 x 365 organization, MUST BE willing to work in shifts.

What you need to succeed:

• Bachelors (BE) / Masters Degree (MCA) with 5+ years of experience
• Possesses extensive knowledge in Documentum D2
• Thrive & excel in a high-pressure, time sensitive enterprise environment
• Fantastic Customer focused service skill (Empathy-based listening, written and verbal skills)
• Excellent Analytical & Technical Troubleshooting skills
• Fair understanding of OpenText product portfolio and their value proposition to the customer.
• Good knowledge on both Windows and Linux Operating system environments
• Excellent understanding on RDBMS (Oracle, SQLServer and Postgres)
• Basic understanding of Core java program
• Knowledge on Documentum clients like webtop, DA are added advantage.

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation's K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

Essential duties/responsibilities:

• Provide customer support and technical issue resolution via email, phone, LiveChat, and other electronic media.
• Communicate and listen to the needs of customers to help them find solutions for their product and technological challenges.
• Provide guidance/training to customers in the use of all Curriculum Associates' online products.
• Troubleshoot issues, determine cause, provide resolution and/or workaround, and document activity.
• Becoming proficient in all Curriculum Associates' online products.
• Escalating technical and/or application issues when necessary.
• Creating and updating procedures and technical documents in i-Knowledge base.
• Communicate with Partner Success Managers, Provisioning Data Services, Professional Learning team and Educational Consultants to solve customer issues.
• Demonstrate an empathetic, patient, and receptive attitude with customers experiencing product and technical support needs.

Required Job Skills and abilities:

• Able to answer support-related email, phone calls, LiveChat and other electronic communications promptly and courteously.
• Ability to properly document and create customer case notes in a case management system.
• Superior phone etiquette and verbal skills are a must.
• Self-motivated, detail-oriented, and well organized.
• Ability to learn new web applications quickly.
• Knowledge in internet applications including various web browsers.
• Excellent communication (oral and written), interpersonal, organizational and presentation skills.
• Thrive in a fast-paced environment and can multi-task

Required Education and Experience:

• One or more years of experience in customer service.
• Combination of education and experience that proves competency in the requirements of the job.

Preferred Qualifications:

• Experience with
• Experience with educational software.
• Basic knowledge of networks, browsers, and operating systems

Travel: 5%

Working Environment:
Typical office environment.

Job Title:

Technical Support – Microsoft Cloud Solution Provider

Company Description:

Auscomp Computers Pty Ltd
, established in 2000, is a proudly Australian-owned and operated
distributor and technology integrator
, with an offshore office located in
Bangalore, India
. Servicing over
5,000 resellers
across Australia, we operate from warehouses in
Brisbane and Sydney
, providing tailored account management and a flexible, partner-first approach to doing business.

Specializing in
components, computer systems, notebooks, networking, servers, and security
, Auscomp offers access to all major brands at competitive pricing, making us a trusted one-stop shop for IT purchasing needs.

As a
Microsoft Cloud Solution Provider (CSP)
, Auscomp supports thousands of tenants in Australia through our custom-built applications and managed cloud services. We also market a wide range of
SaaS products
covering
security, backup, migration
, and
collaboration tools
.

Role Description:

This is a
full-time, on-site position based in Bangalore
, for a
Technical Support Specialist – Microsoft Cloud Solution Provider
.

The role requires an experienced support professional with strong technical skills in
Microsoft Cloud technologies
and licensing. You will be responsible for addressing customer queries, troubleshooting technical issues, managing licensing, and supporting cloud infrastructure and productivity services. This role involves working closely with Australian clients, internal support teams, and vendor platforms to ensure high-quality customer service and solution delivery.

Key Responsibilities:

• Provide Tier 1 & Tier 2
  technical support
  for Microsoft Cloud services (Microsoft 365, Azure, Exchange Online, Intune, etc.).
• Assist with
  M365 tenancy administration
  , user provisioning, licensing assignments, and troubleshooting.
• Manage
  Microsoft licensing
  across cloud subscriptions, including activation, renewals, and updates via Microsoft Partner Center.
• Troubleshoot
  Entra ID (AAD)
  issues, including user/group policies and authentication challenges.
• Configure and support
  Teams (including Calling), SharePoint, and Defender for Endpoint
  .
• Respond to queries related to
  compliance solutions
  like
  AIP
  ,
  DLP
  , and Microsoft Purview.
• Assist in
  on-prem to cloud migration
  support, including mailbox migration and hybrid configurations.
• Provide operational support for
  Azure services
  , including Networking and Virtual Machines.
• Engage in multi-platform support including
  Google Workspace (G-Suite)
  ,
  AWS
  , and
  GCP
  if required.
• Support network-related issues involving Cisco, Aruba, Ubiquiti, and Fortinet devices.
• Coordinate with product vendors for issue escalation and resolution when required.
• Maintain documentation and case logs and follow SLAs for resolution timelines.
• Educate users on new features, best practices, and policy compliance where needed.

Required Skills & Qualifications:

• Experience in
  technical support roles
  handling Microsoft 365 and Azure-related queries.
• Hands-on knowledge of:
• Windows & Apple Desktop Support
• Microsoft Entra ID (AAD), Intune/Endpoint Manager
• Microsoft Teams, SharePoint, Exchange Online, Defender for Endpoint
• Compliance: AIP, DLP, Data Protection Policies
• PowerApps, Power BI (basic troubleshooting and user support)
• Experience with Microsoft licensing and the
  Microsoft Partner Center
  portal.
• Familiarity with
  automation
  ,
  copilot
  , or
  AI (LLM/ML)
  tools is a plus.
• Working knowledge of
  networking technologies
  and cloud infrastructure (Azure/AWS/GCP).
• Strong communication and interpersonal skills to handle client interactions professionally.
• Willingness to work in a
  customer-facing support capacity
  across different time zones.

Preferred Certifications:

• Microsoft 365 Certified: Fundamentals / Administrator / Security
• Microsoft Azure Fundamentals / Associate
• Microsoft Certified: Power Platform Fundamentals
• Certifications in cloud platforms (AWS, GCP) or networking (Cisco, Fortinet) are a bonus

Location:

On-site –
Bangalore, India

Technical Support Specialist

Location: Wilshire III by MFAR 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka

Employment Type: Full-Time | Onsite (5 Days a Week)

Work Hours: 6:30 AM 5:30 PM (Monday to Friday)

About the Role

We are seeking a Technical Support Specialist to join our Bengaluru office. This role requires excellent communication skills, technical expertise, and a strong customer-centric approach. You will be providing support to international clients and ensuring smooth resolution of technical issues.

Key Responsibilities

• Provide technical support to international clients via phone, email, and remote sessions.
• Troubleshoot and resolve issues related to VoIP systems, Cisco, networking, and related technologies.
• Collaborate with internal teams to escalate and resolve advanced technical problems.
• Accurately document customer interactions, troubleshooting steps, and solutions.
• Deliver outstanding service while maintaining professionalism in all communications.
• Commit to long-term growth with the team and contribute to building strong client relationships.

Qualifications & Skills

• Experience in technical support or IT support roles.
• Strong verbal and written communication skills must be confident in handling international clients.
• Knowledge of VoIP, Cisco, and networking concepts (preferred but not mandatory).
• Ability to diagnose issues logically and provide timely resolutions.
• Stable career track record – we are looking for candidates who want to grow with us long-term.
• Strong team player with a problem-solving attitude.

Additional Information

• Training Program: 3 weeks of structured training will be provided before handling live cases.
• Shift Timings: 6:30 AM to 5:30 PM IST (Monday to Friday).
• Work Environment: 100% Onsite – Bengaluru office.

Why Join Us?

• Opportunity to work with global clients in the communications technology space.
• Exposure to international client interactions (US market).
• Structured training and long-term career growth.
• Supportive and collaborative work culture.