983 Technical Support Specialists jobs in Bengaluru

We are seeking a motivated and enthusiastic fresher keen to kick start their carrier in Technical Support Engineer. As a fresher, you will assist customers in troubleshooting and resolving technical issues related to our products and services. Your primary responsibilities will include providing timely and effective support via phone, email, or chat, diagnosing technical problems, and guiding users through step-by-step solutions.

You will collaborate with the engineering team to escalate unresolved issues and contribute to knowledge base articles. Candidates should possess a strong understanding of computer systems, networking, and software applications. Excellent communication skills and a passion for technology are essential for success in this role.

Qualifications:

Any Bachelors degree with excellent communication

Basic knowledge of operating systems and networking concepts

Ability to work in a fast-paced environment

Problem-solving mind-set and a customer-first attitude

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation's K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

Essential duties/responsibilities:

• Provide customer support and technical issue resolution via email, phone, LiveChat, and other electronic media.
• Communicate and listen to the needs of customers to help them find solutions for their product and technological challenges.
• Provide guidance/training to customers in the use of all Curriculum Associates' online products.
• Troubleshoot issues, determine cause, provide resolution and/or workaround, and document activity.
• Becoming proficient in all Curriculum Associates' online products.
• Escalating technical and/or application issues when necessary.
• Creating and updating procedures and technical documents in i-Knowledge base.
• Communicate with Partner Success Managers, Provisioning Data Services, Professional Learning team and Educational Consultants to solve customer issues.
• Demonstrate an empathetic, patient, and receptive attitude with customers experiencing product and technical support needs.

Required Job Skills and abilities:

• Able to answer support-related email, phone calls, LiveChat and other electronic communications promptly and courteously.
• Ability to properly document and create customer case notes in a case management system.
• Superior phone etiquette and verbal skills are a must.
• Self-motivated, detail-oriented, and well organized.
• Ability to learn new web applications quickly.
• Knowledge in internet applications including various web browsers.
• Excellent communication (oral and written), interpersonal, organizational and presentation skills.
• Thrive in a fast-paced environment and can multi-task

Required Education and Experience:

• One or more years of experience in customer service.
• Combination of education and experience that proves competency in the requirements of the job.

Preferred Qualifications:

• Experience with
• Experience with educational software.
• Basic knowledge of networks, browsers, and operating systems

Travel: 5%

Working Environment:
Typical office environment.

Technical Support Specialist

Location: Wilshire III by MFAR 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka

Employment Type: Full-Time | Onsite (5 Days a Week)

Work Hours: 6:30 AM 5:30 PM (Monday to Friday)

About the Role

We are seeking a Technical Support Specialist to join our Bengaluru office. This role requires excellent communication skills, technical expertise, and a strong customer-centric approach. You will be providing support to international clients and ensuring smooth resolution of technical issues.

Key Responsibilities

• Provide technical support to international clients via phone, email, and remote sessions.
• Troubleshoot and resolve issues related to VoIP systems, Cisco, networking, and related technologies.
• Collaborate with internal teams to escalate and resolve advanced technical problems.
• Accurately document customer interactions, troubleshooting steps, and solutions.
• Deliver outstanding service while maintaining professionalism in all communications.
• Commit to long-term growth with the team and contribute to building strong client relationships.

Qualifications & Skills

• Experience in technical support or IT support roles.
• Strong verbal and written communication skills must be confident in handling international clients.
• Knowledge of VoIP, Cisco, and networking concepts (preferred but not mandatory).
• Ability to diagnose issues logically and provide timely resolutions.
• Stable career track record – we are looking for candidates who want to grow with us long-term.
• Strong team player with a problem-solving attitude.

Additional Information

• Training Program: 3 weeks of structured training will be provided before handling live cases.
• Shift Timings: 6:30 AM to 5:30 PM IST (Monday to Friday).
• Work Environment: 100% Onsite – Bengaluru office.

Why Join Us?

• Opportunity to work with global clients in the communications technology space.
• Exposure to international client interactions (US market).
• Structured training and long-term career growth.
• Supportive and collaborative work culture.

About the Company: Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies.

About the Role: A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly, and effective service with accurate and personal solutions to customer enquiries.

Responsibilities:

• Revert on calls to customer on a variety of issues
• Update and process information accurately into the system(s)
• Resolve customer problems in a timely manner
• Take ownership & deliver on customer commitments
• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
• Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
• Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
• Ability to solve problems – look for solutions aligned to customer’s perspective and deliver on all commitments
• Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the team

Qualifications:

• Preferred educational qualifications: Minimum SSC (10th) passed, Any Graduation, Preferred BE, B. Tech, BCA, Diploma in technical/trouble shooting
• Preferred work experience: Fresher/Experienced with a minimum of 1 year in technical process, BPO/related industry

Required Skills:

• Effective communication skills, Interpersonal skills, should be fluent in spoken English
• Knowledge and understanding on query and escalations.
• Basic Technical knowledge like, Broadband/Internet, UPS issues, cables, net, Wi-Fi router troubleshooting etc.

Preferred Skills:

• Fresher/Experienced with a minimum of 1 year in technical process, BPO/related industry

Pay range and compensation package: © Firstsource Solutions Limited | May 29, 2025

Equal Opportunity Statement: Firstsource Solutions is committed to diversity and inclusivity in the workplace.

️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at .

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at .

Exciting Opportunity Awaits:

We are looking for an enthusiastic and self-motivated Technical Support Specialist to join our team in Bangalore.

• Elevate experiences:  Delight users with exceptional technical support, exceeding expectations through efficiency and professionalism.
• Become a trusted advisor:  Coach and guide customers on leveraging Diligent products and systems to their fullest, tackling complex issues with expertise.
• Master tech and build bridges:  Troubleshoot application errors, support installations and upgrades, and navigate interconnectivity with other technologies.
• Build lasting relationships:  Cultivate trusted partnerships with customers, ensuring they have the right tools and maximize their value.
• Champion knowledge:  Craft clear and accurate product documentation, contributing to our Knowledge Base and ensuring information stays fresh.
• Collaborate for success:  Share knowledge and expertise with your team, fostering a culture of efficiency and growth.
• Be the hero:  Take ownership of T2 queue cases, consistently meeting SLAs and diligently tracking customer interactions.
• Embrace continuous learning:  Invest in your growth, expanding your product, technical, and industry knowledge through self-development initiatives.
• Embrace global responsibility:  Show flexibility to provide 24/7/365 support coverage when needed.
• Connect and celebrate:  Actively participate in team and company events, building bonds beyond the typical workday.

What you will do

Diligent's Tier 2 Support team tackles general technical issues faced by customers. With broad product knowledge, these specialists focus on understanding customer frustrations and suggesting solutions readily available through FAQs, knowledge base articles, or past ticketing history . They leverage an extensive knowledge base for most situations, ensuring rapid assistance.

Operating 24/7 , Tier 2 engineers diligently troubleshoot problems. They meticulously summarize their efforts and escalate the case to the specialized Tier 3 team for further investigation when needed,

What you need to succeed

• An Engineering degree in Computer Sciences, Information Systems or related fields
• Experience with Microsoft SQL Server – installation, configuration and performance.
• Experience working on large-scale, N-tiered enterprise web applications.
• Proficient in SQL, stored procedures, database schema with hands on experience in enterprise projects
• Experience supporting the functionality of complex enterprise business applications (beyond just installation, setup, configuration)
• Ability to research, learn, apply, and adapt to new functionality and technology. 
• Self-motivated, able to multi-task and remain productive without close supervision.
• Excellent oral and written communication skills
• Ability to work under pressure to resolve complex and time sensitive client issues from beginning to end.
• Ability to work independently and within a team, escalating issues when appropriate.
• Ability   to   manage   case   load   to   meet   defined   service   levels   while   customer
  expectations and follow up.
• Past work experience in a support role in a software product development company is a
  big plus

What Diligent Offers You  

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.  Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's and . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at .}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}

Our Mission:

6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.

We want 6sense to be the best chapter of your career.

Role Responsibilities

Preferred Skills & Experience

Our Benefits:

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. 

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,