31 Technical Support jobs in Guwahati

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

Ordr  is looking for a passionate and experienced Technical Support Engineer (TSE)  to help us deliver world-class support to our customers and partners. In this role, you'll handle post-sales technical inquiries, troubleshoot complex issues, and ensure our customers get the most value from our products. This is a unique opportunity to join a fast-growing cybersecurity startup and make a real impact in a high-visibility role!

What You’ll Do

·   Support customers and partners on product configuration, performance, and troubleshooting

·   Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams

·   Maintain high levels of customer satisfaction and engagement

·   Use diagnostic tools, scripts, and lab environments to replicate and resolve issues

·   Contribute to technical documentation, knowledge base, and troubleshooting guides

·   Collaborate with cross-functional teams to deliver the best customer experience possible

·   Serve as the voice of the customer internally by sharing insights and feedback

What We’re Looking For

·   5+ years of experience in a technical support or customer-facing engineering role

·   Background in B2B SaaS and strong knowledge of network and security concepts

·   Deep expertise in switches, routers, and networking fundamentals

·   Certifications preferred:  CCNA, JNCIE, or higher

·   Working knowledge of Linux , VMware ESXi , and firewalls

·   Familiarity with 802.1x/NAC , vulnerability management , and cybersecurity best practices

·   Empathetic communicator with a passion for customer success

·   Able to manage multiple issues and tasks in a fast-paced environment

Why You’ll Love Working at Ordr

·   Be part of a company at the forefront of cybersecurity and network visibility

·   Work remotely with a talented, collaborative global team

·   Direct impact on customer success and product growth

·   Fast-paced startup environment with room to grow and innovate

Job Summary:

The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.

Key Responsibilities

Administrative Services:

• Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
• Manage the associated service Outlook mailbox.
• Create and analyze performance and usage metrics.
• Open, update, and resolve service tickets related to AV and webcasting technologies.
• Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
• Escalate complex issues to third-level support or manufacturer/vendor support teams.
• Participate in meetings regarding current and future AV and webcasting systems.
• Maintain and update training and troubleshooting documentation.

Video Call and Webcast Support:

• Ensure video endpoints are online and operational.
• Manage incident response during active calls and webcasts.
• Prepare and support webcast events, including creating event webpages and conducting dry runs.
• Monitor live webcast events and troubleshoot issues as needed.
• Report viewer metrics during and after events.
• Trim, encode, and distribute recorded on-demand copies of webcast sessions.
• Coordinate technology scheduling to ensure successful meetings.
• Webcast Video on Demand Services:
• Create and manage streaming VOD directories for Ford users.
• Manage user groups and multimedia storage on Ford’s network.
• Troubleshoot issues related to uploaded VOD content.
• Assist users with training on new and existing video technologies.
• Provide streaming metrics and analytics for hosted videos.

Commissioning Services:

• Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
• Test endpoints and network devices.
• Review, verify, and backup configuration files to facilitate disaster recovery.
• Support the commissioning and decommissioning of conference rooms and AV devices.
• Conduct room testing, certification, and troubleshooting.

Application Support:

• Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
• Collaborate with Product Engineers to resolve application issues.
• Escalate critical issues to Level 3 engineering.
• Assist users with application usage and remote training.
• Manage support tickets within Ford’s ticketing system.
• Administer access requests and maintain support documentation.

Qualifications:

• Proven experience in AV support, video conferencing, and webcast management.
• Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Experience with ticketing systems and documentation management.

Preferred Skills:

• Knowledge of webcast and streaming platforms.
• Experience with AV commissioning and room setup.
• Ability to train end-users on AV technologies.

Project description

Enterprise-wide system for a top-tier investment bank serving as a golden source of reference information about Clients - Client lifecycle Management and Counterparty Management. KYC and Regulatory requirements maintenance as well in the scope. Functions are landing, processing, storing, and distribution of information within multiple layers as per complex Enterprise application architecture. Channels are UI, Web services, Files, and JMS.

Methodology is Agile (Scrum). Team setup: Oracle, Java, QA, Analyst, PM.

The virtual team is spread throughout Singapore, India, Kyiv, London, and New York.

Responsibilities

• Process and resolve Production incidents and User Queries (Incidents/Service Requests)
• Root cause analysis using UI behavior, Specification Documents, and Database Data Analysis, as well as server log outputs
• Defect tracking
• Issues Reproducing
• Workaround proposal (technical & logical)
• Communication with technical teams and clients, incl. Dev team collaboration on issue resolution
• Knowledge base Articles creation
• Reporting creation
• Future involvement in deployment

Skills

Must have

• Overall, the role requires 4+ years of experience and basic knowledge of IT systems.
• Experience with Jenkins, Teamcity, SQL, Shell, Git
• Experience with Ansible

Nice to have

• Pega, Kubernetes, Docker, ITIL
• Oracle, Java, dBusJMS, Java Message Service (JMS), REST API, XML

Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – SCM

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.

Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Experience handling inbound/outbound interfaces, data extraction, and data loading.

Expertise in troubleshooting and resolving production issues across Oracle EBS layers.

Capable of managing issue resolutions and handling custom enhancements independently.

Mandatory Requirement:

Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.

Technical Stack:

Oracle EBS R12

Oracle Forms & Reports

SQL / PL/SQL

Oracle APEX (preferred)

Tech support experience in SCM modules for 4+ years minimum

Relevant Module Experience Required (Please Mention in Resume):

Order Management (OM)

Inventory (INV)

Accounts Receivable (AR)

Accounts Payable (AP)

General Ledger (GL)

Fixed Assets (FA)

ValueLabs is hiring for Lead technical support for PKI

experience : 7 + years

Lead : Must have lead teams

notice : 15 days

must have skill : PKI (public key infrastructure)

Shifts : 2:30 AM IST to 11:30AM IST

PFA JD :

1.PKI / Cryptography

2.Windows or VM

3.Linux or Azure

4.ITSM

5.Leadership skills

Please apply if your interested.

Location : Pune

Experience : 4–5 Years

Shift : Night Shift (US/Global Support Coverage)

Job Type : Full-time

About the Role:

We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours.

Key Responsibilities:

• Provide Tier 1/2 technical support during night shifts
• Investigate issues using Kibana or similar logging tools to analyze application logs and trace errors.
• Write and execute SQL queries to support data troubleshooting and reporting.
• Monitor infrastructure and applications; respond to system alerts and anomalies.
• Document incidents, resolutions, and standard operating procedures clearly and concisely.
• Work closely with global teams to escalate and track critical issues.

Required Skills & Qualifications:

• 4–5 years of experience in a technical support role.
• Hands-on experience with log analysis tools like Kibana, Loggly, or Splunk.
• Proficient in SQL for data lookup and issue analysis.
• Basic understanding of cloud infrastructure and services.
• Basic networking knowledge; should be familiar with concepts such as NAT, VPN, firewalls, and routing.
• Experience with scripting languages such as Python or Shell scripting is a plus.
• Strong communication, problem-solving, and time management skills.
• Comfortable working independently on night shifts.

Preferred Qualifications:

• Exposure to Linux/Unix environments and command-line tools.
• Experience using ticketing systems like Jira, Zendesk, or ServiceNow.
• Familiarity with REST APIs and testing tools like Postman.
• Prior experience in 24/7 support or night shift roles.

What We Offer:

• Competitive compensation with night shift allowance.
• A collaborative, globally distributed support team.
• Clear growth paths within Technical Support
• Ongoing training and skill development in tools, infrastructure, and troubleshooting.

To provide expertise and guidance in implementing and optimizing ERP systems within the organizations. Provide Functional & technical assistance by troubleshooting the user query generated via ticketing software ( JIRA) to users of ERP system for Ship Management & Marine Management business.

To understand their business processes and requirements and then configure and customize the ERP software to meet those needs. Your primary responsibilities may include:

• Analyze and understand Organisations ’ business processes to identify opportunities for improvement and optimization.
• Work closely with team to gather and document business requirements.
• Assist in the implementation of ERP solutions, ensuring alignment with business goals.
• Configure and customize ERP modules based on day to day requirements.
• Provide end-user training to ensure effective and efficient use of the ERP system.
• Offer post-implementation support, addressing and resolving user issues in a timely manner.
• Create and maintain comprehensive documentation of business processes, system configurations, and customizations.
• Prepare user manuals and training materials.
• Collaborate with cross-functional teams, including developers, project managers, and business analysts, to deliver successful ERP implementations.
• Work closely with users to understand their needs and provide valuable insights.
• Conduct regular audits to ensure data accuracy and system integrity.
• Perform testing and validation to identify and resolve issues during the implementation phase.
• Stay updated on industry trends, best practices, and advancements in ERP technology.
• Attend training sessions and workshops to enhance skills and knowledge.

System Analysis - Analyse ERP system performance, identify areas for improvement, and develop solutions to optimize processes.

Business Process Optimization - Work with business stakeholders to understand their needs and ensure that ERP systems align with business processes.

Implementation and Management - Assist in the implementation, customization, and configuration of ERP systems (as required).

Training and Documentation - Provide training to users on how to use the ERP system and create documentation for reference (as required).

Reporting and Analytics - Develop and generate reports and dashboards to provide insights into business performance (as required).

Collaboration: Collaborate with cross-functional teams to ensure seamless integration of ERP systems with existing applications and data sources. (as required)

Essential Skills and Qualifications for Candidate Requirement:

• Proven experience as a functional consultant implementing Microsoft Dynamics 365 Business Central or a similar ERP system.
• Strong understanding of ERP concepts, modules, and functionality (Microsoft Dynamics. oracle,SAP)
• ERP with excellent knowledge of the business process and business mapping methodologies.
• Also, have implemented Purchase, Inventory, Finance (AR&AP) Modules.
• Experience in system configuration and customization within an ERP environment
• Strong understanding of any ERP software, preferred if knowing Shipnet, Shipmate, Zoho, database management ,Business Central 365.

Problem-solving and Analytical Skills - Ability to diagnose and resolve system issues and analyze data to identify areas for improvement.

Communication and Interpersonal Skills - Ability to communicate effectively with technical and non-technical staff, including users and management.

Education - A bachelor's degree in Computer Science, Information Systems, Functional consultant / Technical Consultant.

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA documents for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
• Willing to work in flexible and varying shift times, including weekends and evenings
  

• More than 5 years of customer-facing technical support experience
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Excellent English written and verbal communication skills are required
• Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
• Willing to work in flexible and varying shift times including weekends and evenings is a plus
• Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus
  

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.