21 Technical Support jobs in Guwahati
Technical Support Engineer
Posted 4 days ago
Job Viewed
Job Description
Roles & Responsibilities:
Relevant Experience Looking for 2-5 Yrs
Education: B.E/B.Tech/B.Sc (Computers/Electronics) / BCA / BBA
Mandatory Skills: Technical support Engineer-L1/US Voice process/Troubleshooting-Hardware & Networking,
1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues
2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers
3:Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support.
4:Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.
5:Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.
Must Have skills:
1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others
2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly
3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism
4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases
Minimum Qualification
Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.
Sr Technical Support Engineer
Posted 4 days ago
Job Viewed
Job Description
SR. TECHNICAL SUPPORT ENGINEER
Alvaria employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability & Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.
JOB DESCRIPTION
GENERAL SCOPE & SUMMARY
Operating within a remote working environment, provide remote technical and application problem resolution and escalation assistance related to Alvaria products. Diagnose, troubleshoot, repair and debug complex Application issues related to our software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.
PRIMARY ROLE & RESPONSIBILITIES
- Resolve technical issues of the Alvaria product suite for our Customers and Partners around the globe.
- Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary.
- Log/report issues on our CRM, provide effective and consistent communication to customers, peers and other teams
- Understand and set issue priority based upon urgency and business impact.
- Close issues by providing quick resolutions and document technical analysis and root cause wherever applicable
QUALIFICATIONS
SPECIALIZED KNOWLEDGE & SKILLS
- Mandatory hands-on experience in the following technologies:
- Networking
- CentOs Linux
- Windows OS
Mandatory hands-on experience in minimum of TWO to THREE from the below:
- Contact Center Technologies (including Automated Dialers & Telephony)
- Application Support
- Telephony experience / SIP
- XML scripting
- Object Oriented Programming
Secondary - Nice to have/Optional Skills to stand out:
- VXML
- CCML
- RDBMS
- Microsoft LUIS/CLU
- API ‘s
- SMS
- Demonstrated ability to learn complex software tools quickly.
- Strong customer service, problem solving, documentation and teamwork skills.
- Contributes to team effort by accomplishing related results as needed.
- Having good logical reasoning, analytical skills, thrive to learn and engage in additional responsibilities whenever needed
- Strong customer communication skills (verbal and written), including passing an English proficiency test
- Cloud technologies – AWS and/or Google knowledge will be an added advantage
- Basic Knowledge of Salesforce Service Cloud (Salesforce Communities a PLUS)
JOB REQUIREMENTS
- Ability to work in a technical and fast-paced environment
- Ability to achieve KPIs on a regular basis
- Flexibility to work hours outside of normal shift, to meet customer needs
- Flexibility to work during weekends.
- Technical Certifications and second or third language a plus but not mandatory
Alvaria is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans, or any other legally protected group.
Oracle Technical Support – SCM
Posted 4 days ago
Job Viewed
Job Description
Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)
Job Title: Oracle Technical Support – SCM
Duration : 6 Months (Contract)
Experience: 7+ Years
Location: Pan India
Mode of work: Remote
Job Description:
Must-Have Skills:
Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.
Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.
Experience handling inbound/outbound interfaces, data extraction, and data loading.
Expertise in troubleshooting and resolving production issues across Oracle EBS layers.
Capable of managing issue resolutions and handling custom enhancements independently.
Mandatory Requirement:
Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.
Technical Stack:
Oracle EBS R12
Oracle Forms & Reports
SQL / PL/SQL
Oracle APEX (preferred)
Tech support experience in SCM modules for 4+ years minimum
Relevant Module Experience Required (Please Mention in Resume):
Order Management (OM)
Inventory (INV)
Accounts Receivable (AR)
Accounts Payable (AP)
General Ledger (GL)
Fixed Assets (FA)
Senior Technical Support Engineer - Firewall
Posted 4 days ago
Job Viewed
Job Description
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Disruption is at the core of our technology and our way of working to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve,
together.
Job Description
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact
- Provide Technical Support to customers and partners
- T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
- Provide configurations, troubleshooting, and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Preparing detailed RCA documents for official submissions to customers
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Working with engineering on filling bugs and working with product teams on feature requests
- Working on Hot / Risk technical escalations from the region or other theaters
- Lead case swarming and training sessions for frontline teams
- Willing to work in flexible and varying shift times, including weekends and evenings
- More than 5 years of customer-facing technical support experience
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
- Experience working with Firewall Central Management Systems
- Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
- Working knowledge of Security services (IDS/IPS, Firewalls etc.)
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
- Excellent English written and verbal communication skills are required
- Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
- Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
- Willing to work in flexible and varying shift times including weekends and evenings is a plus
- Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Covid-19 Vaccination Information for Palo Alto Networks Jobs
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.
Senior Technical Support Engineer - Firewall
Posted 4 days ago
Job Viewed
Job Description
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Disruption is at the core of our technology and our way of working to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve,
together.
Job Description
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact
- Provide Technical Support to customers and partners
- T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
- Provide configurations, troubleshooting, and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Preparing detailed RCA documents for official submissions to customers
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Working with engineering on filling bugs and working with product teams on feature requests
- Working on Hot / Risk technical escalations from the region or other theaters
- Lead case swarming and training sessions for frontline teams
- Willing to work in flexible and varying shift times, including weekends and evenings
- More than 5 years of customer-facing technical support experience
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
- Experience working with Firewall Central Management Systems
- Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
- Working knowledge of Security services (IDS/IPS, Firewalls etc.)
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
- Excellent English written and verbal communication skills are required
- Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
- Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
- Willing to work in flexible and varying shift times including weekends and evenings is a plus
- Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Covid-19 Vaccination Information for Palo Alto Networks Jobs
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.
Oracle Technical Support – Sales & Distribution
Posted 4 days ago
Job Viewed
Job Description
Oracle Technical Support – Sales & Distribution_Contract (6 Months)_Pan India(Remote)
Job Title: Oracle Technical Support – Sales & Distribution
Duration : 6 Months (Contract)
Experience: 7+ Years
Location: Pan India
Mode of work: Remote
Job Description:
Must-Have Skills:
Proven experience in Oracle EBS R12 Tech Support, especially across multiple modules in Supply Chain and Manufacturing domains.
Hands-on experience with SQL / PL/SQL, Oracle Forms, and Oracle Reports.
Proficient in managing inbound/outbound interfaces, data extraction, and data load processes.
Ability to troubleshoot production issues across various Oracle EBS layers and implement effective resolutions.
Independently managed issue resolutions and customization enhancements in live Oracle EBS business flows.
Mandatory Skills:
Oracle EBS Technical Support (R12)
Oracle Forms & Reports
PL/SQL Development
Strong understanding of Sales & Distribution modules
Relevant Module Experience (Please Include in Resume):
Order Management (OM)
Advanced Pricing
Shipping Execution
Inventory (INV)
Accounts Receivable (AR)
Trading Community Architecture (TCA)
Zonal Technical Support Specialist Ultrasound - East
Posted 7 days ago
Job Viewed
Job Description
The Zonal Technical Support Specialist drives customer satisfaction through service excellence by providing both remote and onsite technical support and counsel to Field Engineers (FEs) and customers experiencing system performance issues. This position serves as the technical resource for service-related escalations concerning the Ultrasound product family. The role is for East India region for Ultrasound modality.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
tex
**Job Description**
**Role and Responsibilities:**
+ Provide remote and on-site technical support for the Ultrasound modality.
+ Apply effective field experience and technical knowledge to support Field Engineers and customers.
+ Maintain up-to-date knowledge of Ultrasound products, service expertise, and tools to retain "field advisor" status.
+ Utilize the GE HealthCare escalation process, working closely with local customers and national support teams to implement corrective action plans.
+ Contribute technical insights and solutions to the iResolve/OneNote problem-solution database.
+ Own and deliver material productivity OP for the Ultrasound modality.
+ Collaborate with Zonal Technical Support Managers, Service Operations teams, Service Managers, and Customer Service Engineers to achieve service metrics.
+ Act as a change agent and field advisor in areas such as serviceability, reliability, quality trends, productivity programs, and new product introductions.
+ Partner with Modality, Service Engineering, Product Engineering, and field support specialists to improve product quality and resolve customer escalations.
+ Coach and train Field Engineers to ensure their technical and customer service skills meet business needs.
+ Occasionally serve as a trainer for Ultrasound Proficient courses at South Asia Training Centre.
+ Identify and report field quality improvements, including hazardous and non-hazardous complaints.
+ Travel to customer sites to address escalations (CSOs).
+ Continuously enhance modality knowledge, including networking, DICOM, Insite, PACS, OS field service experience, and legacy Ultrasound products.
+ Demonstrate proficiency in using Common Service Desktop, CRM, and other remote support tools.
+ Ensure a safe working environment for yourself, TSEs, FEs, customers, and patients by utilizing the Stop Work protocol via the EHS Concern Reporting site.
+ The incumbent will be based in the Eastern region states, as the role requires proximity to customer sites and regional support teams.
**Required Qualifications:**
+ Diploma or Graduate in Engineering
+ Minimum 7+ years of experience as a Field Engineer (FE), specifically in the repair and maintenance of Ultrasound systems.
+ Demonstrated ability to independently handle and resolve complex technical issues, with advanced knowledge of applicable systems.
+ Proven track record of consistently resolving most technical issues independently while performing as a Field Engineer.
**Desired Skills:**
+ Proven problem-solving experience
+ Knowledge of modality applications
+ Strong communication and teamwork skills
+ Excellent prioritization and organizational abilities
+ Self-starter with a proactive approach
+ Effective coaching skills
+ Experience in cross-functional collaboration with LCT/HO teams and logistics for faster customer support
**Inclusion and Diversity**
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our **total rewards** are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
_GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare._
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**#LI-Onsite**
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Jr. Technical Support Engineering (PKI, JAVA & Python)
Posted 14 days ago
Job Viewed
Job Description
About CloudLabs:
CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.
Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services - enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe.
As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.
With offices in the US, Canada & India and with the team of 200+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.
Please follow us here:
Website: cloudlabsit.com
LinkedIn: CloudLabs Inc
Email us :
What we offer:
- We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.
- Competitive pay package.
- Attractive policy, medical insurance benefits, industry leading trainings.
Job Summary
We are looking for a Junior Technical Support Engineer to join our dynamic team. In this role, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions—primarily built on Java and Python , with a strong focus on security technologies including PKI (Public Key Infrastructure).
This is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.
Key Responsibilities
- Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
- Troubleshoot and resolve issues related to Java and Python-based applications.
- Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
- Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
- Write and maintain support documentation, knowledge base articles, and diagnostic tools.
- Escalate complex technical issues to senior support engineers or development teams as needed.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 2-3 years of experience in a technical support or engineering role.
- Proficient in Java and Python for debugging and scripting tasks.
- Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
- Familiarity with tools such as keytool, openssl, or similar.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
Preferred Qualifications
- Experience working with REST APIs, and tools like Postman.
- Exposure to Linux/Unix environments and command-line tools.
- Understanding of secure coding practices and security-first design.
- Experience with ticketing systems like Service Now, Jira.
Experience required: 2-3 years of Experience
Job type: Remote
Job Location: India
Technical Support Engineer for a Web/Mobile application for US Company
Posted 4 days ago
Job Viewed
Job Description
Full Time | 100% Work From Home | US Office Hours
You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.
RESPONSIBILITIES:
- Provide technical support to internal and external users including customer service teams as well as clients and partners
- Communication and coordination of feedback and inputs to the development team, mostly based in India
- Assist QA lead with QA activities
- Troubleshooting technical issues with minimal support from the development team
- Speaking to internal and external customers to quickly get to the root of their problem
- Propose workarounds to customers when the fix will take time to be released
- Providing timely and accurate customer feedback
- Following up with clients to ensure the problem is resolved
- Supporting the roll-out of new applications
- Providing support in the form of procedural documentation
- Managing multiple cases at one time.
- Testing and evaluating new releases
- Propose new ideas and out-of-the-box solutions for a smooth operational process
REQUIREMENTS:
- Bachelor’s degree in computer science or information technology
- Work during the US hours (9 am to 6 pm central time)
- Experience with tech support for a web-based business application along with a Mobile interface
- Working knowledge with Linux, Java, JavaScript (React) MySQL, AWS
- Proficiency in browser-based debugging, JSON format, REST API’s, database queries and logs
- Experience with remote desktop applications and help desk software
- Experience in ticket management tools like Clickup, Jira, Trello etc.
- Experience in texting and communication-based applications is a plus
- Certifications in Linux, Java, Web development, AWS are desirable but not required
- Experience in using AI tools for day-to-day tasks
- Have a development mindset to quickly scale into a developer with minimal training
- Attention to detail and good problem-solving skills
- Excellent interpersonal skills
- Good written and verbal communication
COMPENSATION:
- Market-rate salary commensurate with experience & skills
ABOUT THE COMPANY
Textellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). We have won awards from Gartner, Sourceforge, SoftwareSuggest and others. Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication!
Customer Support Representative
Posted 4 days ago
Job Viewed
Job Description
Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!
What You’ll Do
- Respond to customer inquiries via email, chat, and phone.
- Provide fast and effective solutions to resolve customer issues.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with internal teams to ensure a seamless customer experience.
- Identify opportunities to improve processes and enhance customer satisfaction.
What We’re Looking For
- Proven experience in customer service or a similar role.
- Strong verbal and written communication skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Empathy and problem-solving skills to handle customer concerns effectively.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.
What We Offer
- Competitive salary and performance bonuses.
- Opportunities for career growth and skill development.
- A supportive and collaborative team environment.
- Flexible working hours (remote options available).