24 Technical Support jobs in Guwahati

Job Summary:

The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.

Key Responsibilities

Administrative Services:

• Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
• Manage the associated service Outlook mailbox.
• Create and analyze performance and usage metrics.
• Open, update, and resolve service tickets related to AV and webcasting technologies.
• Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
• Escalate complex issues to third-level support or manufacturer/vendor support teams.
• Participate in meetings regarding current and future AV and webcasting systems.
• Maintain and update training and troubleshooting documentation.

Video Call and Webcast Support:

• Ensure video endpoints are online and operational.
• Manage incident response during active calls and webcasts.
• Prepare and support webcast events, including creating event webpages and conducting dry runs.
• Monitor live webcast events and troubleshoot issues as needed.
• Report viewer metrics during and after events.
• Trim, encode, and distribute recorded on-demand copies of webcast sessions.
• Coordinate technology scheduling to ensure successful meetings.
• Webcast Video on Demand Services:
• Create and manage streaming VOD directories for Ford users.
• Manage user groups and multimedia storage on Ford’s network.
• Troubleshoot issues related to uploaded VOD content.
• Assist users with training on new and existing video technologies.
• Provide streaming metrics and analytics for hosted videos.

Commissioning Services:

• Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
• Test endpoints and network devices.
• Review, verify, and backup configuration files to facilitate disaster recovery.
• Support the commissioning and decommissioning of conference rooms and AV devices.
• Conduct room testing, certification, and troubleshooting.

Application Support:

• Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
• Collaborate with Product Engineers to resolve application issues.
• Escalate critical issues to Level 3 engineering.
• Assist users with application usage and remote training.
• Manage support tickets within Ford’s ticketing system.
• Administer access requests and maintain support documentation.

Qualifications:

• Proven experience in AV support, video conferencing, and webcast management.
• Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Experience with ticketing systems and documentation management.

Preferred Skills:

• Knowledge of webcast and streaming platforms.
• Experience with AV commissioning and room setup.
• Ability to train end-users on AV technologies.

SR. TECHNICAL SUPPORT ENGINEER

Alvaria employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability & Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.

JOB DESCRIPTION

GENERAL SCOPE & SUMMARY

Operating within a remote working environment, provide remote technical and application problem resolution and escalation assistance related to Alvaria products. Diagnose, troubleshoot, repair and debug complex Application issues related to our software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

PRIMARY ROLE & RESPONSIBILITIES

• Resolve technical issues of the Alvaria product suite for our Customers and Partners around the globe.
• Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary.
• Log/report issues on our CRM, provide effective and consistent communication to customers, peers and other teams
• Understand and set issue priority based upon urgency and business impact.
• Close issues by providing quick resolutions and document technical analysis and root cause wherever applicable

QUALIFICATIONS

SPECIALIZED KNOWLEDGE & SKILLS

• Mandatory hands-on experience in the following technologies:
• Networking
• CentOs Linux
• Windows OS

Mandatory hands-on experience in minimum of TWO to THREE from the below:

• Contact Center Technologies (including Automated Dialers & Telephony)
• Application Support
• Telephony experience / SIP
• XML scripting
• Object Oriented Programming

Secondary - Nice to have/Optional Skills to stand out:

• VXML
• CCML
• RDBMS
• Microsoft LUIS/CLU
• API ‘s
• SMS
• Demonstrated ability to learn complex software tools quickly.
• Strong customer service, problem solving, documentation and teamwork skills.
• Contributes to team effort by accomplishing related results as needed.
• Having good logical reasoning, analytical skills, thrive to learn and engage in additional responsibilities whenever needed
• Strong customer communication skills (verbal and written), including passing an English proficiency test
• Cloud technologies – AWS and/or Google knowledge will be an added advantage
• Basic Knowledge of Salesforce Service Cloud (Salesforce Communities a PLUS)

JOB REQUIREMENTS

• Ability to work in a technical and fast-paced environment
• Ability to achieve KPIs on a regular basis
• Flexibility to work hours outside of normal shift, to meet customer needs
• Flexibility to work during weekends.
• Technical Certifications and second or third language a plus but not mandatory

Alvaria is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans, or any other legally protected group.

Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – SCM

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.

Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Experience handling inbound/outbound interfaces, data extraction, and data loading.

Expertise in troubleshooting and resolving production issues across Oracle EBS layers.

Capable of managing issue resolutions and handling custom enhancements independently.

Mandatory Requirement:

Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.

Technical Stack:

Oracle EBS R12

Oracle Forms & Reports

SQL / PL/SQL

Oracle APEX (preferred)

Tech support experience in SCM modules for 4+ years minimum

Relevant Module Experience Required (Please Mention in Resume):

Order Management (OM)

Inventory (INV)

Accounts Receivable (AR)

Accounts Payable (AP)

General Ledger (GL)

Fixed Assets (FA)

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA documents for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
• Willing to work in flexible and varying shift times, including weekends and evenings
  

• More than 5 years of customer-facing technical support experience
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Excellent English written and verbal communication skills are required
• Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
• Willing to work in flexible and varying shift times including weekends and evenings is a plus
• Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus
  

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Location: Work from Home

Employment Type: Full-Time

Work Hours: 5:30 PM – 3:30 AM IST (US Market Hours)

Days: Monday to Saturday

Probation Period: 3 Months

More info:

Salary range: 40,000 to 60,000 INR/mo (Bonus separate)

**IMPORTANT**:

Before You Apply:

To be considered, please:

• Complete our mandatory questionnaire :

• Please record yourself (audio/video) answering the questions from the questionnaire and submit the audio/video file within the form.

Applications that do not strictly meet both requirements will not be considered under any circumstances.

About Us

We are a leading FinTech company offering a suite of powerful SaaS solutions, our flagship being a B2C trading journal platform used by over 100,000 traders globally . We specialize in delivering advanced trading analytics tailored to individual investors in the US and Indian stock markets . Our mission is to empower traders with the insights they need to make better decisions in fast-moving financial markets.

About the Role

We’re looking for a Technical Support Specialist with strong experience in live chat and email support for technical issues (chat primary and email secondary). You will be the primary point of contact for our global user base, assisting traders in navigating the platform, troubleshooting issues, and understanding key features in real-time.

This role is ideal for someone who is quick-thinking, empathetic, and skilled in written communication. If you’re familiar with SaaS platforms and have a passion for trading or finance, that’s a strong plus.

Note: This is a live chat-intensive role supporting a complex, data-driven FinTech platform . You must have prior experience handling multiple customer chats simultaneously and be comfortable navigating a feature-rich tool and have the ability to deal with tight support deadlines.

Key Responsibilities

• Respond to customer queries primarily via live chat and email
• Guide users through platform features, onboarding, and usage best practices
• Maintain a knowledge base and ensure help content is up to date
• Independently troubleshoot product issues using internal tools, help resources, and platform knowledge
• Track recurring issues and contribute to support process improvements
• Ensure fast, clear, and empathetic communication with a global audience
• Handle concurrent chats/emails accurately

Requirements

• Graduate with 2+ years of experience in live chat and email support roles (must-have)
• Self-starter who can learn product knowledge and workflows independently (must-have)
• Proven ability to manage multiple chat threads simultaneously with high accuracy
• Excellent written English and strong professional communication skills
• Prior experience supporting a SaaS product or FinTech platform is highly preferred
• Ability to confidently navigate and understand a complex, feature-rich platform .
• Familiarity with or interest in stock markets/trading is a strong plus
• Basic Excel proficiency and comfort with structured data formats
• Willingness to work night shifts aligned with US hours

Why Join Us?

• Be the real-time support lead for thousands of global traders
• Collaborate with a focused, friendly, and fast-moving team
• Learn the ins and outs of FinTech, trading analytics, and customer ops
• Competitive pay with performance-based growth opportunities
• Clear upward mobility into senior support, product, technical or operations roles

Timeline

Pre-hiring:

> Once we receive your google forms submission, we will review it and send you a test questionnaire.

> If you pass the test questionnaire there will be 1 or max. 2 follow up interviews post which you will be provided with the offer.

Post-hiring:

> There will be 2-3 sessions of 1-on-1 walkthrough of the platform post which you will be provided with ample resources to study for the next 10 days.

> During these 10-12 days, you will have access to experts from the team and you will also get to know the process. You are expected to independently study the given material which will be a crucial per-requisite knowledge for providing effective chat/email support.

> After 10-12 days of study and preparation, you will be joining live chat/communication platforms where you will be supporting customers directly with the existing support team.

> Your performance will be evaluated on a weekly basis during the probation period and you will notified of the improvements to be made.

Sound like a fit?

We’re looking for someone who thrives in live customer interactions and is passionate about helping users succeed. If you're sharp, responsive, and curious about trading tools, we’d love to hear from you.

We are an equal opportunity employer and value diversity at our company.

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA documents for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
• Willing to work in flexible and varying shift times, including weekends and evenings
  

• More than 5 years of customer-facing technical support experience
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Excellent English written and verbal communication skills are required
• Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
• Willing to work in flexible and varying shift times including weekends and evenings is a plus
• Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus
  

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Oracle Technical Support – Sales & Distribution_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – Sales & Distribution

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Proven experience in Oracle EBS R12 Tech Support, especially across multiple modules in Supply Chain and Manufacturing domains.

Hands-on experience with SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Proficient in managing inbound/outbound interfaces, data extraction, and data load processes.

Ability to troubleshoot production issues across various Oracle EBS layers and implement effective resolutions.

Independently managed issue resolutions and customization enhancements in live Oracle EBS business flows.

Mandatory Skills:

Oracle EBS Technical Support (R12)

Oracle Forms & Reports

PL/SQL Development

Strong understanding of Sales & Distribution modules

Relevant Module Experience (Please Include in Resume):

Order Management (OM)

Advanced Pricing

Shipping Execution

Inventory (INV)

Accounts Receivable (AR)

Trading Community Architecture (TCA)

Job Summary:

We are looking for a skilled D365 F&O Technical Support Engineer to manage, maintain, and optimize our Microsoft Dynamics 365 Finance & Operations (F&O) environments.

Note

• This is an opportunity to work remotely for an Australian Customer
• Applicants must be willing to work in or close to Melbourne, Australia Timezone (GMT+10).
• Applicants must be able to provide no more than 4 weeks notice period
• Application must be willing to work Australian Public Holiday Periods

The ideal candidate will have strong technical expertise in deployments, database management, system upgrades, security administration, and development within the D365 ecosystem. This role requires a mix of environment management, DevOps practices, troubleshooting, and some development work to ensure smooth operations and continuous improvement of our ERP system.

Key Responsibilities:

System Deployment & Environment Management:

• Deploy solution packages via Lifecycle Services (LCS) and Azure DevOps CI/CD pipelines.
• Perform D365 F&O developer, sandbox, and production environment updates.
• Manage code branching strategies, including cherry-picking changes across environments.
• Install, update, and manage ISV solutions across environments.
• Perform system upgrades and optimizations for performance and stability.

Database & Maintenance Tasks:

• Perform database refreshes across environments and execute maintenance scripts.
• Optimize database performance and troubleshoot SQL-related issues.

Security & Configuration Management:

• Modify and manage security roles for users based on access requirements.
• Perform administrative configurations within D365 F&O.

Development & Troubleshooting:

• Investigate and troubleshoot technical issues related to D365 F&O.
• Perform small-scale development and customizations using X+ when required.
• Work with functional teams to implement Data Management Framework (DMF) solutions.

Required Skills & Experience:

• 5+ years experience Developing in D365 F&O
• 2+ years working in an environment administrator role
• Strong proficiency in X+ for customizations and troubleshooting.
• Experience with Git and Azure DevOps, including CI/CD pipelines for D365 F&O.
• SQL Database Management experience, including writing queries and performing optimizations.
• Knowledge of D365 F&O environment management and system administration.
• Understanding of the Data Management Framework (DMF) for data import/export operations.
• Experience managing security roles and user permissions within D365 F&O.
• Familiarity with ISV solutions and how to manage version updates.
• Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.

Preferred Qualifications:

• Experience working with Power Platform (Power Automate, Power Apps, Dataverse).
• Experience integration with D365 Customer Engagement via Dual Write
• Exposure to LCS monitoring tools and telemetry for system health analysis.
• Experience with performance tuning and optimization of D365 F&O environments.
• Microsoft Certified: Dynamics 365 Finance & Operations Apps Developer Associate (preferred).

This role is ideal for a hands-on technical professional who enjoys working with D365 F&O environments, managing deployments, troubleshooting issues, and ensuring optimal system performance. If you thrive in a fast-paced, collaborative environment and are passionate about ERP system administration and DevOps, we'd love to hear from you!

• Job Description:
• Strong communications skills
• Excellent spoken and written English communication skills.
• Effective, polished interaction with customer to gather information quickly.
• explain customer responsibilities in resolving issue.
• communicate next steps and status; and inspire confidence.
• Demonstrable troubleshooting skills.
• Cross-team collaboration.
• Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
• Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
• Online Account/Login troubleshooting skills. Exploratory learning skills.
• The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.

Regards

Poornima P

LTIMindtree