307 Technicians jobs in Bangalore

**Introduction**
As a Technical Support Professional at IBM you are the first point of contact with our clients. Your main responsibilities are to provide technical support and assistance to clients and business regarding their software issues. We provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye, and the world remains safe because of the dedication our Technical Support has to our clients. Whether you are working on projects internally or for a client, Technical Support is critical to the success of IBM
Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
Are you ready for a career in IT Security ? Join a dedicated team of professional system administrators that provide security services for LINUX servers that are critical to the development, support and manufacturing mission in IBM Systems.
The responsibilities include:
· Implement and execute security controls in a centralized and consistent manner
· Address emerging security threats
· Improve security posture
· Risk management
· Patch management
· Vulnerability scan execution and resolution
· Antivirus deployment and definition updates
· Log monitoring
· Access management
Our team is passionate about supporting client transaction processing applications around the world. We are an international, multi-cultural and diverse team of experienced technical support professionals.
**Required technical and professional expertise**
· 3+ years of experience.
Ansible & Python skills
· Linux admin skills
· Linux administrator system hardening
· Implement internal ITSS controls
· User and group management.
· File permissions and access control (ACLs, SELinux/AppArmor).
· Vulnerability assessment and patch management.
**Preferred technical and professional experience**
· Ansible & Python skills
· Any middleware knowledge (Apache, SSH, DBMS, etc)
· Knowledge of AIX SMIT and installp package manager command
· Familiarity with AIX LPARS, WPARS and DLPARS
· Installation and Management of VIO servers, Containers, Kubernetes, etc
· FSP, VM ware, Power systems
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor''s Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
Windows System Administration, Configuration, including a good basic understanding of:
- Windows Networking
- Event Logs and Auditing
- Microsoft DNS, DHCP, SMB, Direct Access, TCPIP, Network Policy server, and Wireless Technologies.
- Server-side Administration and Troubleshooting.
- Performance, Resource Monitor
- Active Directory
- Understanding of Network Monitor tool
- Problem Solving and Troubleshooting Skills - Thinking logically and demonstrating use of available resources Excellent and demonstrated customer service skills.
Experience in one or more of these areas desirable
Automated installation of Windows
User Profile management
Windows Update management
Kerberos and delegation
Bitlocker administration
Windows Shell configuration and management
Windows Activation, Licensing
Remote Desktop Services configuration and management
Clustering
Printing configuration and management
Resilient Storage technology (clustering, storage spaces)
Server management tools
Hyper-V management and VM deployment
Application installation and management
Windows backup and VSS
PowerShell scripting
Active Directory topology and management
Network Tracing and analysis
Public Key Infrastructure (PKI) deployment, management
Remote File Systems
Group Policy management
DNS deployment, management
Troubleshooting hangs and crashes in Windows
Network Virtualisation (Hyper-V, SDN)
Troubleshooting performance issues using PerfMon and other tools
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Introduction**
Investigate client-reported issues and technical questions using tools such as dump reading, trace analysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical analysis to identify root causes and deliver effective solutions.- Collaborate with global teams and interface directly with clients to drive issues to resolution.- Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues.- Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability.- Continuously develop technical expertise in your assigned specific area of the z/OS system, staying current with new product releases, tools, and procedures to support evolving client needs.
**Your role and responsibilities**
Are you someone who enjoys solving puzzles, debugging complex systems, and diving deep into how things work? Do you thrive in high-stakes environments where your analytical skills and curiosity make a real impact? We're looking for a z/OS Systems Support Engineer to join our global technical support team. You'll work with IBM's enterprise clients to resolve complex issues in IBM z/OS environments, collaborating with development teams and growing into a subject matter expert by developing deep expertise in one or more technical areas within the z/OS operating system. This is a deep technical support role -not a help desk or coding-heavy position - where your ability to think methodically,communicate clearly, and solve problems under pressure will be key.
**Required technical and professional expertise**
*
Bachelor's degree (or equivalent experience) in Computer Science, Engineering or a related field
*
Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software work at a low level
*
Experience with at least one programming language (e.g., C, C++, Python, or Java) * Experience with z/OS or other mainframe environments
*
Excellent English communication skills (written and verbal).
*
Ability to work independently and collaboratively in high-pressure situations
*
Willingness to work across time zones and participate in global team collaboration
**Preferred technical and professional experience**
* Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).- Exposure to dump analysis, SVC debugging, or low-level system troubleshooting
* Background in tutoring, teaching assistant roles, or mentoring
* Degree or strong interest in mathematics, logic, or scientific reasoning
* Demonstrated service mindset and ability to explain complex issues clearly
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Technical Support Engineer
Req ID: 79656
Location:
Bangalore, Karnataka, India
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
Due to continuous growth, CommScope is seeking a skilled and proactive Technical Support Engineer to provide operational and support for our products with strong focus on networking and cloud based infrastructure. This role is critical in ensuring high availability, performance, and stability of the product in a live environment. Experience with network monitoring and a basic understanding of video headend technologies is a strong plus.
**How You'll Help Us Connect the World:**
+ Adhere to the organization policies & respond proactively to alerts and incidents.
+ Provide on-call hours support as required.
+ Provide technical support to internal and external customers through Phone, Email, CRM and various other tools.
+ Support internal users and engineering teams by analyzing system behavior, logs, and performance metrics. Participate in root cause analysis and post-mortem reviews for critical incidents
+ Document technical findings, standard procedures, and platform behavior for internal knowledge sharing
+ Assist in maintaining and troubleshooting cloud-based infrastructure (AWS/GCP/Azure) supporting the product
+ Work with geographically dispersed cross functional team.
**Required Qualifications for Consideration:**
+ Bachelor's degree in Computer Science, Electronics, Networking, or related discipline
+ Upto 3 years of relevant experience in technical or network/system support roles
+ Relevant certifications (CCNA, CompTIA Network+, SCTE, AWS Certified Cloud Practitioner) are a plus
+ Knowledge of **network monitoring tools** (e.g., PRTG, Zabbix, SolarWinds, Elastic, Grafana, Prometheus) a plus
+ Knowledge of virtualization platforms such as VMware vSphere/ESXi, KVM, or Hyper-V for managing virtualized infrastructure
+ Familiarity with **headend systems** used in cable or IPTV environments a plus
+ Exposure to cloud platforms such as AWS, GCP, Azure or Private Data Clouds
+ Basic understanding and working knowledge of containerization and orchestration technologies such as Docker and Kubernetes
+ Basic Scripting knowledge (e.g., Python, Shell, Bash) to automate log or data collection from various systems and network entities will be plus.
**What Happens After You Apply:**
Learn how to prepare yourself for the next steps in our hiring process by visiting CommScope:**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope's accommodation process and EEO policy at more about how we're on a quest to connect the future and build what's next.**
**Job Segment:** Technical Support Engineer, Technical Support, Computer Science, Electronics Engineer, Engineer, Engineering, Technology

**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical support Engineer, hybrid cloud, You will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What You'll Do:
● Research, reproduce, troubleshoot, and solve highly challenging technical issues for our enterprise customers on various product offerings, including NoSQL DBs, SaaS and GenAI.
● Provide thoughtful direction and support for technical inquiries, ensuring customer issues are resolved as expediently as possible.
● Diagnose and reproduce customer-reported issues and accurately log them in JIRA.
● Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
● Document known solutions to the internal and external knowledge base
* Collaborate and contribute to the development and improvement of Support Team infrastructure tools and processes.
**Required technical and professional expertise**
● Over 4+ years of proven experience supporting large enterprise customers in customer-facing roles such as support engineer, application developer, database administrator, or Site Reliability Engineer (SRE).
● Strong understanding of Java, Python, and/or Go, including the ability to read error codes, debug, and troubleshoot issues by diving into application code.
● Expert-level Linux skills, encompassing command-line navigation, diagnostic tools, and the ability to identify and resolve hardware or Linux environment bottlenecks, along with best practices for optimization.
● Deep networking skills, including the ability to effectively troubleshoot network issues and proficiency with relevant diagnostic tools.
● Exceptional verbal and written communication skills.
● Collaborative and self-motivated, with the ability to multi-task effectively and thrive during high-pressure situations.
● Experience with Support Ticketing Systems.
● Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
● Experience with Java Virtual Machine (JVM) tuning , knowing its lifecycle and troubleshooting.
● Proficiency with cloud monitoring tools AWS/GCP or Azure, including setting up networking and Access Control Lists (ACLs).
● Experience in designing and optimizing highly available systems, including knowledge of how resource distribution across logical nodes and infrastructure components-both on-premise and in cloud environments-impacts service resilience and uptime.
**Preferred technical and professional experience**
● Basic understanding of Kubernetes and its core components as they relate to managing containerized applications, including familiarity with reviewing logs for troubleshooting, monitoring service health, and understanding basic networking concepts within Kubernetes clusters. Exposure to supporting distributed database systems in such environments is a plus.
● Experience with Apache Cassandra or DataStax Enterprise.
● Experience with and knowledge of monitoring technologies such as Prometheus and Grafana.
● Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical support Engineer, hybrid cloud, You will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What You'll Do:
● Research, reproduce, troubleshoot, and solve highly challenging technical issues for our enterprise customers on various product offerings, including NoSQL DBs, SaaS and GenAI.
● Provide thoughtful direction and support for technical inquiries, ensuring customer issues are resolved as expediently as possible.
● Diagnose and reproduce customer-reported issues and accurately log them in JIRA.
● Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
● Document known solutions to the internal and external knowledge base
* Collaborate and contribute to the development and improvement of Support Team infrastructure tools and processes.
**Required technical and professional expertise**
● Over 4+ years of proven experience supporting large enterprise customers in customer-facing roles such as support engineer, application developer, database administrator, or Site Reliability Engineer (SRE).
● Strong understanding of Java, Python, and/or Go, including the ability to read error codes, debug, and troubleshoot issues by diving into application code.
● Expert-level Linux skills, encompassing command-line navigation, diagnostic tools, and the ability to identify and resolve hardware or Linux environment bottlenecks, along with best practices for optimization.
● Deep networking skills, including the ability to effectively troubleshoot network issues and proficiency with relevant diagnostic tools.
● Exceptional verbal and written communication skills.
● Collaborative and self-motivated, with the ability to multi-task effectively and thrive during high-pressure situations.
● Experience with Support Ticketing Systems.
● Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
● Experience with Java Virtual Machine (JVM) tuning , knowing its lifecycle and troubleshooting.
● Proficiency with cloud monitoring tools AWS/GCP or Azure, including setting up networking and Access Control Lists (ACLs).
● Experience in designing and optimizing highly available systems, including knowledge of how resource distribution across logical nodes and infrastructure components-both on-premise and in cloud environments-impacts service resilience and uptime.
**Preferred technical and professional experience**
● Basic understanding of Kubernetes and its core components as they relate to managing containerized applications, including familiarity with reviewing logs for troubleshooting, monitoring service health, and understanding basic networking concepts within Kubernetes clusters. Exposure to supporting distributed database systems in such environments is a plus.
● Experience with Apache Cassandra or DataStax Enterprise.
● Experience with and knowledge of monitoring technologies such as Prometheus and Grafana.
● Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Preferred Qualifications:
Below are the key skill requirements we're targeting, specifically in the Azure Identity / Microsoft Entra
Azure Identity - Skill Requirements
- Strong foundational knowledge including Azure Active Directory, Microsoft Entra, and hybrid identity models
- Experience with authentication and authorization concepts, including:
o Single Sign-On (SSO), Seamless SSO
o Multi-Factor Authentication (MFA) / Password less authentication
o Conditional Access Policies
- Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues
- Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, B2B, B2C, PTA, PHS
- Application integration with Azure AD
- Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect)
- Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios.
- Knowledge of RBAC (Role-Based Access Control) and Good coding/ software development skills are a plus
- Knowledge of PKI and Authentication protocols
- Comfortable with PowerShell scripting and commands
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**_Job Title:_**
Technical Support Manager
**About** **Trellix:**
**Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.** Our comprehensive, GenAI-powered platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at .
**_Role Overview:_**
Lead and manage the technical support Team for cybersecurity products, ensuring high-quality service delivery, customer satisfaction, and operational excellence. Oversee a team of support engineers, drive process improvements, and act as a key escalation point for complex technical issues, while collaborating closely with product, engineering, and customer success teams
**About Job**
+ **Team Leadership & Management**
+ Lead, mentor, and develop a team of technical support engineers, including hiring, training, and performance management.
+ Foster a customer-centric and collaborative team culture.
+ Plan staffing and scheduling to ensure adequate support coverage.
+ **Customer Support Operations**
+ Oversee day-to-day technical support operations for cybersecurity product lines ( **DLP** , Drive Encryption, Database Security ).
+ Ensure prompt and effective resolution of customer inquiries, incidents, and escalations, maintaining high levels of customer satisfaction.
+ Act as a point of escalation for complex or high-impact customer issues, providing hands-on technical guidance.
+ **Process Improvement & Performance**
+ Develop, implement, and refine support processes, policies, and best practices to drive efficiency and service quality.
+ Monitor and analyze key performance indicators (KPIs) and service level agreements (SLAs), identifying areas for improvement.
+ Build and maintain a knowledge base for common issues and solutions.
+ **Cross-Functional Collaboration**
+ Work closely with product management, engineering, and QA to relay customer feedback, influence product improvements, and resolve recurring technical issues.
+ Participate in product launches, customer onboarding, and training initiatives.
+ **Cybersecurity & Incident Response**
+ Ensure support team is trained on cybersecurity best practices and product security features.
+ Lead or participate in incident response activities, including detection, containment, and communication during security events.
**About you**
+ Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field.
+ 5+ years of technical support experience, with at least 3 years in a leadership or management role.
+ Strong knowledge of cybersecurity concepts, products, and industry standards (experience with cloud security, SSO, authentication, and REST APIs is highly desirable).
+ Proven ability to manage and develop high-performing technical teams.
+ Excellent troubleshooting, communication, and customer service skills.
+ Experience with support tools like Salesforce ,Jira and process automation.
+ Experience in a cybersecurity product company or supporting SaaS security solutions.
+ Relevant certifications (e.g., CISSP, CompTIA Security+, ITIL).
+ Experience in incident response and crisis management.
+ Strong analytical and process-oriented mindset.
+ Technical leadership and mentoring
+ Customer-focused problem solving
+ Process improvement and KPI management
+ Cross-functional collaboration
+ Strong written and verbal communication
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our client is seeking a proactive and customer-focused Technical Support Engineer to join their growing team in Bengaluru, Karnataka, IN . This role is essential for providing exceptional technical assistance and resolving complex issues for our client's diverse user base. You will be responsible for diagnosing and troubleshooting software and hardware problems, guiding users through step-by-step solutions, and escalating issues when necessary. Key responsibilities include responding to support tickets, managing support queues, documenting solutions, and contributing to the knowledge base. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and a passion for helping others. Experience with IT support, network troubleshooting, and operating systems is crucial. You will work closely with development and quality assurance teams to identify and resolve product defects, ensuring a seamless user experience. We are looking for an individual who can communicate technical information clearly and effectively to both technical and non-technical audiences. This hybrid role offers a balance between in-office collaboration and remote flexibility. A commitment to customer satisfaction and a drive for continuous learning are highly valued. Your ability to remain calm and efficient under pressure will be key to your success. This is an excellent opportunity to advance your career in technical support within a dynamic and innovative company.
Responsibilities:

• Provide timely and effective technical support to end-users via phone, email, and chat.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Guide users through problem-solving processes and provide clear instructions.
• Escalate unresolved issues to appropriate internal teams (e.g., development, engineering).
• Document all support interactions, resolutions, and troubleshooting steps accurately.
• Contribute to the creation and maintenance of a comprehensive knowledge base.
• Identify recurring technical issues and propose solutions or workarounds.
• Collaborate with development teams to report and track software bugs.
• Maintain a high level of customer satisfaction through excellent service.
• Stay updated on product features, updates, and technical documentation.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Experience with network troubleshooting (TCP/IP, DNS, VPN).
• Proficiency with IT support ticketing systems (e.g., Jira Service Desk, Zendesk).
• Excellent problem-solving and diagnostic skills.
• Strong verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Customer-centric approach and strong interpersonal skills.
• Experience with cloud technologies is a plus.