66 Technicians jobs in Surat

Profile : Production Technicians

Experience : 

Salary Range:

Key Responsibilities:

• Strong leadership and organizational skills.

• Excellent communication and problem-solving abilities.

• Ability to work flexible hours, including evenings and weekends.

• Ability to use measuring instruments.

• Ability to communicate including verbal and written English.

• Ability to work safely, communicate effectively with supervisors and technical personnel, use good judgment, and work well around others.

• Accept job assignments and adapt to change

• Obtain required materials and tooling for assigned jobs.

• Set up equipment whenever there is a product change to run on the equipment.

• Prioritize and complete all tasks required to process product.
.
• Manage time and efficiency to complete assigned job on time.

• Identify, troubleshoot, and communicate any issues or problems encountered during setup or while processing product.

Requirements :

• Diploma in Electrical /Mechanical engineering/ Electronics & communication.

• Having Experience in production can be Advantage from EMS industry.

• Should be able to work in rotational shifts.

Company Overview:
PortPro is at the forefront of the drayage industry, driving change with our

innovative web-based operating system. As we continue to grow, we are shaping the largest

technology platform in the industry, dedicated to optimizing supply chains and making them

more efficient. Joining our team offers you the chance to contribute significantly to a crucial part

of the global economy - the supply chain. Our work does not only deliver solutions for ourselves

but creates a positive impact on society as a whole.

Job Description:

Department:
Customer Support

Role:
Technical Support Specialist or Technical Support Representative

Provides exceptional customer support assistance to both internal staff and external stakeholders (Customers & 3rd Party Vendors), answering inbound chats, emails, and inquiries. Acts as a point of escalation within support to troubleshoot and diagnose steps to reproduce on more complex technical software related issues involving PortPro's API, container tracking, myApps connections, and 3rd party integration features.

Required Skills:

• Experience with ticketing systems and supporting US customers
• SaaS support experience
• Good business communication skills, verbal & written
• Capable of managing ticket queue of various complexity according to the departments SLAs
• Experience with interpreting & drafting technical documentation and aid in assisting to develop internal support training materials and playbooks relating to complex ticket troubleshooting processes
• Understanding of API design, integration, and testing
• Understanding of
• Json format handling
• Experience testing and debugging software errors

PortPro is at the forefront of the drayage industry, driving change with our innovative web-based operating system. As we continue to grow, we are shaping the largest technology platform in the industry, dedicated to optimizing supply chains and making them more efficient. Joining our team offers you the chance to contribute significantly to a crucial part of the global economy - the supply chain. Our work does not only deliver solutions for ourselves

but creates a positive impact on society as a whole.

Job Title:
Technical Support Specialist (SaaS Support)

Department:
Customer Support

Group:
Quality Control

Role Summary:

The Technical Support Specialist provides expert assistance to users of our SaaS platform, ensuring timely resolution of technical issues, excellent customer experience, and ongoing product usability. This role involves troubleshooting complex application issues, documenting solutions, and working cross-functionally with engineering, product, and customer success teams.

Key Responsibilities:

• Provide second-level and third-level technical support for a SaaS application to global English-speaking customers, via email, chat, and ticketing systems.
• Manage a ticket queue according to department SLAs, ensuring timely and accurate responses and resolutions.
• Diagnose, troubleshoot, and resolve application issues related to configuration, integrations, APIs, performance, and user access.
• Escalate complex issues to development or product teams with detailed technical documentation.
• Collaborate with engineering, QA, and product teams to verify and track incident reports and resolve complex issues.
• Test, reproduce, and debug software errors; log detailed findings for internal use.
• Maintain accurate ticket records, knowledge base articles, and user documentation.
• Guide internal users and customers through step-by-step solutions and best practices, communicating effectively with both technical and non-technical users, ensuring clarity and professionalism.

Required Qualifications:

• 2+ years of experience in technical support, preferably for SaaS or cloud-based applications.
• Strong problem-solving and analytical skills.
• Excellent written and verbal English communication.
• Familiarity with APIs and browser developer tools
• Experience with CRM or ticketing tools (e.g., Freshdesk).

Preferred Qualifications:

• Understanding of SaaS architecture, cloud platforms (e.g., AWS, Azure), and web technologies.
• Basic knowledge of JSON, REST APIs, and integration flows.
• Experience supporting B2B enterprise clients is a plus.

Responsibilities:-

• Set up & manage webinars for doctors/patients
• Handle pre-meeting tasks: landing pages, emails/SMS
• Provide live technical support & troubleshoot issues
• Coordinate with teams & maintain post-webinar reports/feedback

• Lead, mentor, and manage the technical support team, ensuring high performance and productivity.
• Develop and implement support processes, SOPs, and escalation protocols to ensure quick and effective issue resolution.
• Monitor support tickets, call logs, and customer interactions to maintain SLA compliance.
• Provide hands-on support for complex or escalated technical issues.
• Work closely with Product Development, Sales, and Service teams to address recurring issues and improve product performance.
• Train team members on new products, updates, and troubleshooting methodologies.
• Analyze support metrics, prepare performance reports, and share insights with management.
• Ensure customer feedback is collected, documented, and incorporated into product/service improvements.
• Drive automation and knowledge base development (FAQs, documentation, tutorials, etc.) to enhance self-service support.
• Manage customer communication during outages, upgrades, or technical incidents.

Job Types: Full-time, Permanent

Pay: ₹20, ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person

Company Description

Com.Bot is a Meta Business Partner that offers a comprehensive SaaS platform including WhatsApp API, Unified Inbox, CRM, Bot Builder, Automations Builder, and Ecommerce solutions. Our platform helps businesses streamline communication, automate tasks, and enhance customer interactions. We are committed to providing innovative and efficient solutions to meet the diverse needs of our clients.

Role Description

This is a full-time on-site role for a Technical Support Representative, located in Surat. The Technical Support Representative will be responsible for providing customer support, resolving technical issues, and ensuring customer satisfaction. Daily tasks include troubleshooting, answering customer inquiries, and maintaining high levels of analytical problem-solving to address and resolve client concerns.

Qualifications

• Customer Support and Customer Satisfaction skills
• Technical Support and Troubleshooting experience
• Strong Analytical Skills
• Excellent written and verbal communication skills
• Ability to work collaboratively with a team on-site
• Previous experience in a similar role is a plus
• Bachelor's degree in Information Technology, Computer Science, or related field preferred

Support Worker

• Technical Computer Knowledge
• Stay current with industry trends and emerging technologies in server support.
• Basic Computer Knowledge
• Good Communication Skill
• Professional Communication, Windows XP, 7 And 10 Update/upgrade/install/back-Up, and Deployment.
• Collaborate with clients to understand their technical requirements and tailor solutions accordingly
• Administer and maintain various server operating systems and virtualization technologies.
• Perform system updates, patches, and security enhancements.
• Investigate and resolve complex technical problems efficiently.

Job Types: Full-time, Permanent

Pay: ₹14, ₹23,000.00 per month

Benefits:

• Flexible schedule

Education:

• Bachelor's (Preferred)

Work Location: In person

• Provide first-level technical support to customers via phone, email, and chat.
• Diagnose and resolve technical issues related to software installation, configuration, and usage.
• Guide users through problem-solving processes and provide step-by-step instructions.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Document all support interactions, issues, and resolutions accurately in the ticketing system.
• Create and update knowledge base articles and FAQs to empower users and reduce support volume.
• Identify recurring technical issues and provide feedback to the development team for product improvement.
• Maintain a high level of customer satisfaction through efficient and empathetic support.
• Stay up-to-date with product updates and new features.
• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent; a Bachelor's degree in a technical field is a plus.
• Proven experience in technical support or a similar customer-facing IT role.
• Strong understanding of operating systems (Windows, macOS) and common software applications.
• Excellent troubleshooting and problem-solving abilities.
• Superb communication and active listening skills.
• Patience and a customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with helpdesk software and ticketing systems.
• Familiarity with remote support tools.
• A genuine passion for technology and helping people.

• Leading, mentoring, and motivating a team of technical support representatives.
• Managing the queue of incoming support requests and ensuring timely resolution of issues.
• Providing advanced technical support for hardware, software, and network issues.
• Developing and maintaining technical documentation, knowledge base articles, and troubleshooting guides.
• Identifying trends in support requests and collaborating with relevant teams to implement permanent solutions.
• Monitoring support team performance metrics and implementing improvements to enhance efficiency and customer satisfaction.
• Conducting regular team meetings and providing feedback and training to support staff.
• Ensuring adherence to service level agreements (SLAs) and company support policies.
• Managing escalation processes for unresolved issues.
• Contributing to the continuous improvement of support processes and tools.
• Onboarding new support team members and ensuring they are equipped with the necessary knowledge and skills.

• A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
• Proven experience troubleshooting a wide range of hardware, software (operating systems, applications), and network issues.
• Strong understanding of IT infrastructure, cloud services, and common IT security practices.
• Excellent leadership, communication, and interpersonal skills, vital for managing a remote team.
• Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to remain calm and professional under pressure.
• Strong analytical and problem-solving abilities.
• Experience in creating and maintaining technical documentation.
• A customer-centric approach with a commitment to providing outstanding service.