37 Technicians jobs in Surat
Senior Technical Support Specialist
395001 Surat, Gujarat
₹60000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is looking for a dedicated and experienced Senior Technical Support Specialist to provide exceptional customer service and technical assistance. This is a fully remote position, empowering you to deliver support from anywhere. You will be responsible for troubleshooting complex technical issues, guiding customers through product usage, and resolving software and hardware problems efficiently. The ideal candidate possesses a deep understanding of IT systems, excellent communication and interpersonal skills, and a passion for helping others. You will act as a first point of contact for escalated technical queries, ensuring timely and accurate resolution.
Key responsibilities include diagnosing and resolving intricate technical challenges, documenting support interactions, and creating knowledge base articles to aid customer self-service. You will collaborate with engineering and product teams to identify recurring issues and contribute to product improvements. A proven ability to manage multiple support tickets simultaneously, prioritize effectively, and maintain high customer satisfaction scores is essential. This role requires a proactive approach to problem-solving, strong analytical skills, and the ability to explain technical concepts in a clear and understandable manner to non-technical users. You will be a crucial part of our customer success team, ensuring our users have a seamless and positive experience with our products. This is an exciting opportunity to leverage your technical expertise and customer service skills in a fully remote capacity, contributing to our mission of providing outstanding support from **Surat, Gujarat, IN**.
Key responsibilities include diagnosing and resolving intricate technical challenges, documenting support interactions, and creating knowledge base articles to aid customer self-service. You will collaborate with engineering and product teams to identify recurring issues and contribute to product improvements. A proven ability to manage multiple support tickets simultaneously, prioritize effectively, and maintain high customer satisfaction scores is essential. This role requires a proactive approach to problem-solving, strong analytical skills, and the ability to explain technical concepts in a clear and understandable manner to non-technical users. You will be a crucial part of our customer success team, ensuring our users have a seamless and positive experience with our products. This is an exciting opportunity to leverage your technical expertise and customer service skills in a fully remote capacity, contributing to our mission of providing outstanding support from **Surat, Gujarat, IN**.
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Senior Technical Support Engineer
395001 Surat, Gujarat
₹55000 Annually
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Posted 5 days ago
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Job Description
Join our client's esteemed customer service and helpdesk team as a Senior Technical Support Engineer, based in Surat, Gujarat, IN . This is a non-remote position requiring your presence at our state-of-the-art facility. You will be the primary point of contact for advanced technical issues, providing expert-level support to our diverse clientele. Your responsibilities will encompass diagnosing complex software and hardware problems, troubleshooting network connectivity issues, and guiding customers through intricate technical processes. You will be instrumental in resolving escalated tickets, conducting root cause analysis, and contributing to the development of knowledge base articles and support documentation. The ideal candidate will possess a profound understanding of IT infrastructure, operating systems, and common software applications. Excellent communication and interpersonal skills are paramount, as you will be interacting with users of varying technical proficiencies. This role demands a patient, methodical approach to problem-solving, with a strong commitment to customer satisfaction. You will work closely with our development and operations teams to ensure swift and effective resolution of technical challenges. Experience with CRM systems and ticketing platforms is a must. We are looking for a proactive individual who can work under pressure, manage multiple priorities, and consistently deliver high-quality support. Your ability to articulate technical solutions in a clear and understandable manner will be critical to your success. This is an excellent opportunity for an experienced support professional to advance their career within a growing organization that values expertise and dedication to service excellence. You will be a key player in maintaining our reputation for outstanding customer support.
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Senior Technical Support Lead
395001 Surat, Gujarat
₹750000 Annually
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Posted 13 days ago
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Job Description
Our client is looking for a highly motivated and experienced Senior Technical Support Lead to manage and enhance their customer service and helpdesk operations. This role is critical in ensuring exceptional support experiences for their diverse customer base. You will lead a team of technical support specialists, develop support strategies, and oversee the resolution of complex technical issues. The ideal candidate will possess strong leadership qualities, excellent communication and problem-solving skills, and a deep understanding of customer support best practices and relevant technologies. You will be responsible for maintaining high levels of customer satisfaction, improving support processes, and ensuring the efficient operation of the helpdesk system. This hybrid role requires you to work collaboratively with other departments to address customer needs and feedback effectively. Responsibilities include:
- Leading, mentoring, and managing a team of technical support engineers and specialists.
- Overseeing daily helpdesk operations, ensuring timely and effective resolution of customer inquiries and issues.
- Developing and implementing support policies, procedures, and service level agreements (SLAs).
- Analyzing support metrics and trends to identify areas for improvement and implement corrective actions.
- Serving as a point of escalation for complex technical problems and customer escalations.
- Collaborating with product development and engineering teams to provide feedback on product issues and enhancements.
- Developing and maintaining comprehensive knowledge base articles and support documentation.
- Ensuring the effective use and administration of the helpdesk ticketing system (e.g., Zendesk, ServiceNow).
- Conducting regular team meetings and performance reviews.
- Training and onboarding new support staff.
- Identifying opportunities to automate support processes and improve efficiency.
- Monitoring customer satisfaction levels and implementing strategies to enhance the customer experience.
- Working with the management team to define support strategies aligned with business goals.
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2
Remote Technical Support Engineer
395001 Surat, Gujarat
₹550000 Annually
WhatJobs
Posted 21 days ago
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Job Description
We are seeking a highly skilled and dedicated Remote Technical Support Engineer to provide advanced technical assistance and solutions to our global customer base. This is a fully remote position, requiring you to troubleshoot complex hardware, software, and network issues. You will be the primary point of contact for customers experiencing technical difficulties, diagnosing problems, and implementing effective resolutions. The role demands exceptional analytical abilities, strong problem-solving skills, and a commitment to delivering outstanding customer service from a distance.
Key Responsibilities:
Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support via phone, email, and remote desktop tools.
- Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
- Document technical issues, solutions, and customer interactions accurately within the ticketing system.
- Escalate unresolved issues to appropriate engineering or development teams with detailed information.
- Develop and maintain technical documentation, knowledge base articles, and FAQs.
- Proactively identify potential technical issues and provide preventative solutions.
- Collaborate with cross-functional teams, including product development and quality assurance, to improve product stability and user experience.
- Participate in product testing and provide feedback on usability and performance.
- Mentor and train junior support staff on technical procedures and troubleshooting techniques.
- Stay current with the latest technological advancements and product updates.
- Manage customer expectations and ensure timely resolution of support requests.
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3
Senior Technical Support Engineer
395001 Surat, Gujarat
₹800000 Annually
WhatJobs
Posted 24 days ago
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Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their team in **Surat, Gujarat, IN**. This role is crucial for ensuring client satisfaction and providing expert-level technical assistance for our client's product suite. You will be responsible for diagnosing and resolving complex technical issues reported by customers, providing timely and accurate solutions, and escalating issues when necessary. This involves in-depth troubleshooting of software, hardware, and network configurations, as well as understanding customer workflows and business needs to provide tailored support. You will also contribute to the knowledge base by creating and updating technical documentation, FAQs, and troubleshooting guides. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and the ability to explain technical concepts clearly to both technical and non-technical users. Experience in a similar customer support role, preferably within a software or technology company, is essential. Strong communication, interpersonal, and time management skills are required. You will play a key role in maintaining our client's reputation for exceptional customer service and ensuring a smooth, efficient experience for all users.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex software and hardware issues.
- Escalate unresolved issues to appropriate internal teams (e.g., Engineering, Product).
- Create and maintain technical documentation, knowledge base articles, and user guides.
- Document customer interactions and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to product development teams.
- Assist in the training and mentoring of junior support staff.
- Manage customer expectations and ensure timely resolution of support requests.
- Participate in product testing and provide feedback on usability and functionality.
- Contribute to improving support processes and customer satisfaction metrics.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 4+ years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Experience troubleshooting complex technical problems.
- Excellent communication, problem-solving, and analytical skills.
- Ability to explain technical concepts clearly and concisely.
- Experience with CRM software and ticketing systems.
- Customer-oriented mindset with a passion for providing excellent service.
- Ability to work effectively in a team environment.
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4
Technical Support Specialist - Tier 2
395001 Surat, Gujarat
₹40000 Monthly
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Posted today
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Job Description
Our client is recruiting a skilled and dedicated Technical Support Specialist (Tier 2) to manage complex customer inquiries and issues for their user base in Surat, Gujarat, IN . This role is crucial in ensuring a high level of customer satisfaction by providing timely and effective solutions to technical challenges. As a Tier 2 specialist, you will handle escalated support tickets that require in-depth troubleshooting and analysis. Your responsibilities will include diagnosing hardware and software problems, guiding users through step-by-step solutions, and meticulously documenting all interactions and resolutions in our CRM system. You will collaborate closely with the Tier 1 support team to identify recurring issues and develop proactive solutions, and also liaise with the engineering and development teams to report bugs and suggest product improvements. A strong understanding of operating systems (Windows, macOS), networking concepts, and common software applications is essential. Experience with remote support tools and ticketing systems is a prerequisite. The ideal candidate possesses exceptional problem-solving skills, a patient and empathetic demeanor, and the ability to explain technical information in a clear, user-friendly manner. Excellent verbal and written communication skills in English are mandatory. A Bachelor's degree in Computer Science, IT, or a related field, coupled with at least 3 years of experience in a technical support role, is required. This is a fully remote position, offering the flexibility to work from anywhere, provided you have a reliable internet connection and a suitable home office setup. Our client is committed to fostering a positive and growth-oriented work environment, providing opportunities for professional development and advancement. Join a team that values technical expertise and customer service excellence.
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5
Technical Support Lead - SaaS Products
395001 Surat, Gujarat
₹75000 Monthly
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Posted today
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Job Description
Our client is seeking a motivated and experienced Technical Support Lead to manage their customer support operations for a suite of SaaS products. This role operates on a hybrid model, with significant remote work expected, complemented by occasional on-site presence for team collaboration and strategic meetings in Surat, Gujarat, IN . You will be responsible for leading a team of technical support specialists, ensuring timely and effective resolution of customer issues, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong background in technical support, excellent leadership skills, and a deep understanding of SaaS platforms and customer service best practices. Responsibilities include managing support ticket queues, developing support documentation and knowledge bases, training and mentoring support staff, and identifying trends in customer issues to provide feedback to product development teams. You will also be responsible for defining and tracking key support metrics, such as response times and resolution rates. Strong troubleshooting skills and the ability to diagnose and resolve complex technical problems are essential. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is required. Excellent communication, interpersonal, and problem-solving skills are crucial for effective team leadership and customer interaction. If you are passionate about customer success and have a knack for leading technical teams to deliver exceptional support, we encourage you to apply. This hybrid role offers a flexible work arrangement and the opportunity to make a significant impact on customer retention and satisfaction.
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6
Technical Support Lead - IT Helpdesk
395001 Surat, Gujarat
₹55000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology services company, is seeking an experienced and motivated Technical Support Lead to manage their IT Helpdesk operations in **Surat, Gujarat**. This role is critical for ensuring timely and effective resolution of technical issues, maintaining high levels of customer satisfaction, and leading a team of skilled support technicians. You will be responsible for overseeing daily helpdesk operations, developing support processes, and contributing to the overall IT infrastructure stability. This hybrid role allows for a blend of in-office collaboration and remote work flexibility.
Key Responsibilities:
Qualifications:
Join our client's team in **Surat, Gujarat**, and take a leading role in delivering exceptional IT support services.
Key Responsibilities:
- Lead and mentor a team of IT Support Technicians, ensuring efficient and high-quality service delivery.
- Manage the daily operations of the IT Helpdesk, including ticket assignment, prioritization, and resolution tracking.
- Develop and implement standardized support procedures and best practices to improve efficiency and effectiveness.
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network-related issues.
- Troubleshoot complex technical problems, identify root causes, and implement long-term solutions.
- Manage user accounts, permissions, and access to company systems and applications.
- Oversee the installation, configuration, and maintenance of hardware and software.
- Ensure timely and accurate documentation of support requests, solutions, and system configurations.
- Collaborate with other IT teams (e.g., Network Operations, System Administration) to resolve escalated issues.
- Monitor helpdesk performance metrics and provide regular reports on team productivity, ticket resolution times, and customer satisfaction.
- Identify training needs for the support team and develop training programs.
- Contribute to the continuous improvement of the IT support function.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of experience in IT support, with at least 1-2 years in a lead or supervisory role.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Experience with network troubleshooting (TCP/IP, DNS, DHCP).
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk).
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong leadership and team management abilities.
- Exceptional communication and customer service skills.
- Ability to prioritize and manage multiple tasks effectively.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified are a plus.
- Willingness to work a hybrid schedule, balancing on-site and remote work.
Join our client's team in **Surat, Gujarat**, and take a leading role in delivering exceptional IT support services.
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7
Customer Service & Technical Support Specialist
395001 Surat, Gujarat
₹30000 Monthly
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a dedicated and tech-savvy Customer Service & Technical Support Specialist to join their expanding team. This role is ideal for individuals who excel at problem-solving, possess excellent communication skills, and are passionate about providing outstanding customer experiences. You will be the primary point of contact for customers seeking assistance with our products and services, resolving technical issues, and providing product information. This role requires a patient and empathetic approach, coupled with strong technical aptitude.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to our software and hardware products.
- Provide clear and concise instructions and guidance to customers.
- Escalate complex issues to higher-level support teams when necessary.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Educate customers on product features, troubleshooting steps, and best practices.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Contribute to the creation and maintenance of our knowledge base and FAQ sections.
- Achieve and maintain customer satisfaction targets.
- Proactively identify opportunities to improve the customer support process.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Proven experience in customer service, technical support, or a similar role.
- Strong understanding of common software and hardware troubleshooting techniques.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Adept at learning new technologies and software quickly.
- Experience in the **Surat, Gujarat** region is an advantage but not required for this remote role.
- Ability to work flexible hours, including weekends and holidays, as needed.
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8
Senior Technical Support Engineer (Remote)
395007 Surat, Gujarat
₹70000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a fast-growing SaaS company, is looking for an experienced Senior Technical Support Engineer to join their fully remote team. This role is crucial for providing exceptional technical assistance to a global customer base, resolving complex issues, and contributing to product improvement through customer feedback. The ideal candidate is a master troubleshooter with a deep understanding of software systems and a commitment to delivering outstanding customer experiences.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support to customers via various channels, including email, chat, and phone, addressing complex software and hardware issues.
- Diagnose, troubleshoot, and resolve technical problems efficiently and effectively, ensuring minimal disruption to customer operations.
- Escalate unresolved issues to appropriate internal teams (e.g., development, QA) with detailed diagnostic information.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides for both internal use and customer self-service.
- Analyze customer feedback and identify trends to proactively suggest product improvements and enhancements.
- Mentor junior support engineers, sharing expertise and best practices.
- Participate in the testing of new software releases and provide feedback on potential issues.
- Document all support interactions, resolutions, and follow-up actions accurately in the CRM system.
- Contribute to the continuous improvement of support processes and tools.
- Collaborate with product management and engineering teams to identify and resolve root causes of recurring issues.
- Manage customer expectations and ensure timely resolution of all support tickets.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in a technical support or helpdesk role, with a focus on software applications.
- Proficiency in troubleshooting operating systems (Windows, macOS, Linux), network connectivity, and common software applications.
- Experience with SaaS products and cloud-based environments is highly desirable.
- Excellent analytical and problem-solving skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Demonstrated ability to work independently and manage time effectively in a remote environment.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
- Customer-centric mindset with a passion for helping others.
This advertiser has chosen not to accept applicants from your region.
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