305 Technology Engineer jobs in Mumbai
Information Technology Engineer (Male)
Posted 12 days ago
Job Viewed
Job Description
Company Name: OCS Group India Pvt Ltd (
Client : Chemical R&D Centre
Position: IT Engineer (Male category)
Education: Diploma/B.E/B.Tech/MCA/M. Sc IT (Mandatory )
Experience: Min 7 Yrs experience ( with Pharma or chemical industry) in IT Hardware & Software Networking & Should be manage the IT Team
Location: Koparkhairane _Navi Mumbai
Duty: Rotational shift
Working Days: 6
Preferred Candidate : 1) From Mumbai only & Immediate joiner
2) Candidate must have hand on experience as per JD given in below
3) We are looking for male candidate only.
Job Description:
-Laborartory Support (21CFR part11 Compliance, Computer System Validation )
- Ensuring IT Software compliance and regulatory (ISO 27001:2022 USFDA NABL GAMP 5 GLP
- Hands on Experience over Laborartory Process, Software and Documentation (ELN / SDMS / Chromeleon / GC / UV / Shimadzu / HPLC / FTIR /PSA).
- Implement and manage various IT related initiatives taken up at AIL in the areas of ITAM, IT Security, IT Networking, software implementations related to IT, IT infrastructure and devices, Video Conferencing etc. at AIL location, in line with the IT roadmap.
- Manage a team of 2-3 IT Engineers locally or remotely. Should have experience in Daily/Weekly Reporting and IT support team Management skills.
- PR Creation in SAP and approvals including co-ordination with purchase and finance teams
- Should be able to Manage IT Budgeting activities and IT Expense tracking against approved budgets
- Implement, Manage and monitor IT Projects, MoCs (Management of Change) and Business projects related to plant location.
- Project tracking, IT operations management and stakeholder management - Implement effective IT security systems on servers, network, user endpoints (laptops and desktops) and documentation to ensure security of data and applications in accordance to ISO 27001:2022 controls as per central team guideline
- Coordination with Central team for management of Firewalls, switches, AV etc.
- Implementation of SAM(Software Asset Mgmt) and ITAM/ISMS processes and applications at plant location in line with element guideline
- Ensuring software compliance for all softwares being used at AIL site/plant locations. - implement various monitoring tools related to IT infrastructure, Log monitoring, IT Network and End user computing as per central team guideline
- Manage and maintain change management as per IT Guidelines
- Manage contracts for Network, Bandwidth, End-user Compute and other components in infrastructure/environment
- Periodic review with vendors and ensure adherance of SLAs - New technology evaluation and implementation as per need of plant location
- Design, develop and impart training content for IT related systems to users/IT team.
- Proactively Plan and upgrade infrastructure as per business need - Good organizational and time management skills
Regards
OCS -HR
Information Technology Engineer (Male)
Posted today
Job Viewed
Job Description
Position: IT Engineer (Male category)
Education: Diploma/B.E/B.Tech/MCA/M. Sc IT (Mandatory )
Experience: Min 7 Yrs experience ( with Pharma or chemical industry) in IT Hardware & Software Networking & Should be manage the IT Team
Location: Koparkhairane _Navi Mumbai
Duty: Rotational shift
Working Days: 6
Preferred Candidate : 1) From Mumbai only & Immediate joiner
2) Candidate must have hand on experience as per JD given in below
3) We are looking for male candidate only.
Job Description:
-Laborartory Support (21CFR part11 Compliance, Computer System Validation )
- Ensuring IT Software compliance and regulatory (ISO 27001:2022 USFDA NABL GAMP 5 GLP
- Hands on Experience over Laborartory Process, Software and Documentation (ELN / SDMS / Chromeleon / GC / UV / Shimadzu / HPLC / FTIR /PSA).
- Implement and manage various IT related initiatives taken up at AIL in the areas of ITAM, IT Security, IT Networking, software implementations related to IT, IT infrastructure and devices, Video Conferencing etc. at AIL location, in line with the IT roadmap.
- Manage a team of 2-3 IT Engineers locally or remotely. Should have experience in Daily/Weekly Reporting and IT support team Management skills.
- PR Creation in SAP and approvals including co-ordination with purchase and finance teams
- Should be able to Manage IT Budgeting activities and IT Expense tracking against approved budgets
- Implement, Manage and monitor IT Projects, MoCs (Management of Change) and Business projects related to plant location.
- Project tracking, IT operations management and stakeholder management - Implement effective IT security systems on servers, network, user endpoints (laptops and desktops) and documentation to ensure security of data and applications in accordance to ISO 27001:2022 controls as per central team guideline
- Coordination with Central team for management of Firewalls, switches, AV etc.
- Implementation of SAM(Software Asset Mgmt) and ITAM/ISMS processes and applications at plant location in line with element guideline
- Ensuring software compliance for all softwares being used at AIL site/plant locations. - implement various monitoring tools related to IT infrastructure, Log monitoring, IT Network and End user computing as per central team guideline
- Manage and maintain change management as per IT Guidelines
- Manage contracts for Network, Bandwidth, End-user Compute and other components in infrastructure/environment
- Periodic review with vendors and ensure adherance of SLAs - New technology evaluation and implementation as per need of plant location
- Design, develop and impart training content for IT related systems to users/IT team.
- Proactively Plan and upgrade infrastructure as per business need - Good organizational and time management skills
Regards
OCS -HR
Information Technology Engineer (Male)
Posted today
Job Viewed
Job Description
Company Name: OCS Group India Pvt Ltd (
Client : Chemical R&D Centre
Position: IT Engineer (Male category)
Education: Diploma/B.E/B.Tech/MCA/M. Sc IT (Mandatory )
Experience: Min 7 Yrs experience ( with Pharma or chemical industry) in IT Hardware & Software Networking & Should be manage the IT Team
Location: Koparkhairane _Navi Mumbai
Duty: Rotational shift
Working Days: 6
Preferred Candidate : 1) From Mumbai only & Immediate joiner
2) Candidate must have hand on experience as per JD given in below
3) We are looking for male candidate only.
Job Description:
-Laborartory Support (21CFR part11 Compliance, Computer System Validation )
- Ensuring IT Software compliance and regulatory (ISO 27001:2022 USFDA NABL GAMP 5 GLP
- Hands on Experience over Laborartory Process, Software and Documentation (ELN / SDMS / Chromeleon / GC / UV / Shimadzu / HPLC / FTIR /PSA).
- Implement and manage various IT related initiatives taken up at AIL in the areas of ITAM, IT Security, IT Networking, software implementations related to IT, IT infrastructure and devices, Video Conferencing etc. at AIL location, in line with the IT roadmap.
- Manage a team of 2-3 IT Engineers locally or remotely. Should have experience in Daily/Weekly Reporting and IT support team Management skills.
- PR Creation in SAP and approvals including co-ordination with purchase and finance teams
- Should be able to Manage IT Budgeting activities and IT Expense tracking against approved budgets
- Implement, Manage and monitor IT Projects, MoCs (Management of Change) and Business projects related to plant location.
- Project tracking, IT operations management and stakeholder management - Implement effective IT security systems on servers, network, user endpoints (laptops and desktops) and documentation to ensure security of data and applications in accordance to ISO 27001:2022 controls as per central team guideline
- Coordination with Central team for management of Firewalls, switches, AV etc.
- Implementation of SAM(Software Asset Mgmt) and ITAM/ISMS processes and applications at plant location in line with element guideline
- Ensuring software compliance for all softwares being used at AIL site/plant locations. - implement various monitoring tools related to IT infrastructure, Log monitoring, IT Network and End user computing as per central team guideline
- Manage and maintain change management as per IT Guidelines
- Manage contracts for Network, Bandwidth, End-user Compute and other components in infrastructure/environment
- Periodic review with vendors and ensure adherance of SLAs - New technology evaluation and implementation as per need of plant location
- Design, develop and impart training content for IT related systems to users/IT team.
- Proactively Plan and upgrade infrastructure as per business need - Good organizational and time management skills
Regards
OCS -HR
Information Technology Engineer (Male)
Posted today
Job Viewed
Job Description
Company Name: OCS Group India Pvt Ltd (
Client : Chemical R&D Centre
Position: IT Engineer (Male category)
Education: Diploma/B.E/B.Tech/MCA/M. Sc IT (Mandatory )
Experience: Min 7 Yrs experience ( with Pharma or chemical industry) in IT Hardware & Software Networking & Should be manage the IT Team
Location: Koparkhairane _Navi Mumbai
Duty: Rotational shift
Working Days: 6
Preferred Candidate : 1) From Mumbai only & Immediate joiner
2) Candidate must have hand on experience as per JD given in below
3) We are looking for male candidate only.
Job Description:
-Laborartory Support (21CFR part11 Compliance, Computer System Validation )
- Ensuring IT Software compliance and regulatory (ISO 27001:2022 USFDA NABL GAMP 5 GLP
- Hands on Experience over Laborartory Process, Software and Documentation (ELN / SDMS / Chromeleon / GC / UV / Shimadzu / HPLC / FTIR /PSA).
- Implement and manage various IT related initiatives taken up at AIL in the areas of ITAM, IT Security, IT Networking, software implementations related to IT, IT infrastructure and devices, Video Conferencing etc. at AIL location, in line with the IT roadmap.
- Manage a team of 2-3 IT Engineers locally or remotely. Should have experience in Daily/Weekly Reporting and IT support team Management skills.
- PR Creation in SAP and approvals including co-ordination with purchase and finance teams
- Should be able to Manage IT Budgeting activities and IT Expense tracking against approved budgets
- Implement, Manage and monitor IT Projects, MoCs (Management of Change) and Business projects related to plant location.
- Project tracking, IT operations management and stakeholder management - Implement effective IT security systems on servers, network, user endpoints (laptops and desktops) and documentation to ensure security of data and applications in accordance to ISO 27001:2022 controls as per central team guideline
- Coordination with Central team for management of Firewalls, switches, AV etc.
- Implementation of SAM(Software Asset Mgmt) and ITAM/ISMS processes and applications at plant location in line with element guideline
- Ensuring software compliance for all softwares being used at AIL site/plant locations. - implement various monitoring tools related to IT infrastructure, Log monitoring, IT Network and End user computing as per central team guideline
- Manage and maintain change management as per IT Guidelines
- Manage contracts for Network, Bandwidth, End-user Compute and other components in infrastructure/environment
- Periodic review with vendors and ensure adherance of SLAs - New technology evaluation and implementation as per need of plant location
- Design, develop and impart training content for IT related systems to users/IT team.
- Proactively Plan and upgrade infrastructure as per business need - Good organizational and time management skills
Regards
OCS -HR
Information Technology Engineer (Male)
Posted today
Job Viewed
Job Description
Company Name: OCS Group India Pvt Ltd (
Client : Chemical R&D Centre
Position: IT Engineer (Male category)
Education: Diploma/B.E/B.Tech/MCA/M. Sc IT (Mandatory )
Experience: Min 7 Yrs experience ( with Pharma or chemical industry) in IT Hardware & Software Networking & Should be manage the IT Team
Location: Koparkhairane _Navi Mumbai
Duty: Rotational shift
Working Days: 6
Preferred Candidate : 1) From Mumbai only & Immediate joiner
2) Candidate must have hand on experience as per JD given in below
3) We are looking for male candidate only.
Job Description:
-Laborartory Support (21CFR part11 Compliance, Computer System Validation )
- Ensuring IT Software compliance and regulatory (ISO 27001:2022 USFDA NABL GAMP 5 GLP
- Hands on Experience over Laborartory Process, Software and Documentation (ELN / SDMS / Chromeleon / GC / UV / Shimadzu / HPLC / FTIR /PSA).
- Implement and manage various IT related initiatives taken up at AIL in the areas of ITAM, IT Security, IT Networking, software implementations related to IT, IT infrastructure and devices, Video Conferencing etc. at AIL location, in line with the IT roadmap.
- Manage a team of 2-3 IT Engineers locally or remotely. Should have experience in Daily/Weekly Reporting and IT support team Management skills.
- PR Creation in SAP and approvals including co-ordination with purchase and finance teams
- Should be able to Manage IT Budgeting activities and IT Expense tracking against approved budgets
- Implement, Manage and monitor IT Projects, MoCs (Management of Change) and Business projects related to plant location.
- Project tracking, IT operations management and stakeholder management - Implement effective IT security systems on servers, network, user endpoints (laptops and desktops) and documentation to ensure security of data and applications in accordance to ISO 27001:2022 controls as per central team guideline
- Coordination with Central team for management of Firewalls, switches, AV etc.
- Implementation of SAM(Software Asset Mgmt) and ITAM/ISMS processes and applications at plant location in line with element guideline
- Ensuring software compliance for all softwares being used at AIL site/plant locations. - implement various monitoring tools related to IT infrastructure, Log monitoring, IT Network and End user computing as per central team guideline
- Manage and maintain change management as per IT Guidelines
- Manage contracts for Network, Bandwidth, End-user Compute and other components in infrastructure/environment
- Periodic review with vendors and ensure adherance of SLAs - New technology evaluation and implementation as per need of plant location
- Design, develop and impart training content for IT related systems to users/IT team.
- Proactively Plan and upgrade infrastructure as per business need - Good organizational and time management skills
Regards
OCS -HR
Technology Solutions Engineer
Posted today
Job Viewed
Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Technology Solutions Engineer
The Technology Solutions Engineer is an individual contributor role responsible for supporting the Sales and Customer Service Team in developing and delivering technology solutions tailored to our clients’ needs. This role requires a deep understanding of both software and hardware components, with a particular emphasis on telephony and networking technologies that are crucial to the BPO/Contact Center industry.
Key Responsibilities:
Provide technical and consultative assistance to the Sales team, with a strong focus on telephony, networking, and contact center technologies.
Analyze and understand client architecture, specifically in telecommunications and network infrastructure, to develop effective solutions.
Assist in the completion of technology sections in RFI/RFP/RFQ documents, ensuring alignment with client needs and industry best practices.
Document and hand over detailed technical specifications for post-sales implementation, particularly related to telephony and network setup.
Drive accountability across cross-functional IT teams, ensuring alignment and smooth execution during the solution design process.
Stay current with market trends, cloud practices, and technology stacks relevant to telephony, networking, and the broader contact center industry.
Requirements:
Bachelor's Degree or equivalent experience with a minimum of 5+ years in a relevant field.
Strong knowledge of telecommunications, VoIP, PBX systems, and networking protocols (e.g., TCP/IP, SIP).
Proven experience in developing best practices for business processes and creating repeatable playbooks.
Ability to lead multidisciplinary, cross-functional teams or projects, especially those focused on telephony and network deployments.
Experience in managing multiple campaigns/projects simultaneously.
Proficiency in reviewing and writing technical documentation, including client-facing collateral, with a focus on telephony and networking solutions.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL.
Network & Infrastructure Engineer
Posted today
Job Viewed
Job Description
Position We are seeking an experienced Infrastructure Engineer to join our IT team and manage the hospital's IT infrastructure.
The Infrastructure Engineer will be responsible for maintaining and optimizing servers, networks, storage systems, and other critical IT infrastructure components to ensure the seamless operation of hospital systems and applications.
Responsibilities Install, configure, and maintain servers, including physical and virtual servers, to support hospital operations.
Monitor server performance, troubleshoot issues, and perform routine maintenance tasks to ensure optimal server performance, and uptime.
Manage and maintain network infrastructure, including switches, routers, firewalls, and wireless access points, to ensure secure and reliable connectivity.
Implement and maintain storage solutions, such as SAN and NAS systems, to efficiently store and manage hospital data.
Collaborate with other IT team members to design and implement backup and disaster recovery solutions to protect critical hospital data.
Provide technical support and assistance to hospital staff and end-users to resolve IT-related issues and ensure smooth operation of hospital systems.
Conduct regular security audits and implement security best practices to protect hospital IT infrastructure from cyber threats and breaches.
Stay informed about emerging technologies and trends in IT infrastructure management and recommend innovative solutions to improve hospital IT operations.
Document IT infrastructure configurations, procedures, and troubleshooting steps to maintain accurate and up-to-date documentation.
Participate in IT projects and initiatives, such as system upgrades and migrations, to support hospital growth and development.
Qualifications Bachelor's degree in Computer Science, Information Technology, or related field.
Proven experience as an Infrastructure Engineer or similar role, preferably in a healthcare or hospital setting.
Strong technical knowledge of server, network, and storage technologies, including Windows and Linux servers, Cisco networking equipment, and SAN/NAS storage systems.
Hands-on experience with virtualization technologies, like VMware.
Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex IT issues.
Good understanding of IT security principles and best practices.
Strong communication and interpersonal skills, with the ability to effectively collaborate with team members and stakeholders.
Relevant certifications, such as MCSE, CCNA, or CompTIA Network+, are a plus.
About Asian Heart Institute Asian Heart Institute is India's #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs.
As a JCI, NABH, and ISO-accredited hospital with a staggering success rate of 99.83% in bypass surgeries and an overall 99.4% in cardiac surgeries, we are considered among the best globally.
Our foundation rests firmly on four core pillars: Ethics, Experience, Excellence, and Expertise.
At the heart of our approach is a steadfast commitment to integrity and ethical practices, ensuring that every patient is treated with the highest level of respect and care.
We take pride in our team of renowned experts, each contributing years of specialized experience and skill, which is pivotal in driving our pursuit of excellence.
Our focus on expertise is not just about having the best professionals on board, but also about fostering continuous learning and staying ahead in our field.
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Information Technology Support Engineer
Posted today
Job Viewed
Job Description
About Company
Donyati was founded as a challenge to the status quo of business and technology consulting. At Donyati we leverage technology to solve business challenges and deliver innovative solutions with expertise, hard work, and passion.
We listen, advise, and deliver on a continuous basis to achieve our client’s desired outcomes. We always have our client’s best interests at heart. Unlike other firms, our team listens carefully to discover the exact solution you need to meet your organization’s goals.
Our implementation capabilities include Hyperion Financial Management (HFM), Hyperion Essbase, Hyperion Planning, Oracle Financial Data Quality Management (FDQM), Oracle Business Intelligence Enterprise Edition (OBIEE), Oracle Data Relationship Management (DRM), Anaplan, OneStream, Tableau, Caliber Mind, and more.
Certified as GREAT PLACE TO WORK !
Job Summary:
We are seeking a highly skilled and motivated Windows Technical Support Engineer to manage and support our IT infrastructure. The ideal candidate will have 5 to 6 years of hands-on experience in Windows support across L1 to L3 levels and a strong foundation in Azure, AWS, Microsoft 365, and modern device management tools. This role requires excellent communication skills, proactive issue resolution, and adherence to ITIL practices.
Key Responsibilities:
Job Title: Windows Technical Support Engineer (L1–L3) / Senior IT Engineer
Location: INDIA
Experience Required: 5–6 Years
Shift: Rotational Shift
Employment Type: Full-Time
Positions: 2
Key Responsibilities:
- Provide L1 to L3 technical support for Windows-based systems (Windows 10/11).
- Troubleshoot and resolve incidents related to Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
- Support and manage devices through Microsoft Intune (Endpoint Manager).
- Basic administration of Azure and AWS cloud platforms (user provisioning, VM monitoring, permissions).
- Assist in Azure DevOps activities as required (basic pipelines, repo management).
- Handle user onboarding/offboarding and manage IT inventory and asset tracking.
- Maintain and update IT documentation, knowledge base, and SOPs.
- Manage and resolve tickets using ITIL-compliant ticketing systems.
- Ensure regular system backups are completed and verified.
- Collaborate with internal teams and vendors to resolve complex issues.
- Provide support during shift hours as part of a 24x7 rotational shift model.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
- 5–6 years of experience in technical support roles (Windows environment).
- Proficiency in Microsoft 365 suite – Outlook, Teams, SharePoint, OneDrive.
- Experience with Microsoft Intune (device enrollment, compliance policies).
- Hands-on knowledge of Azure and AWS (basic administration level).
- Working knowledge of Azure DevOps is a plus.
- Experience in IT documentation and asset/inventory management.
- Familiarity with ITIL framework and use of ticketing systems.
- Experience with backup and restore operations.
- Strong communication skills in English – written and verbal.
- Ability to work in rotational shifts.
Certifications Preferred (Not Mandatory):
- Microsoft Certified: Azure Fundamentals / Administrator Associate
- AWS Cloud Practitioner / Solutions Architect – Associate
- ITIL Foundation
- Microsoft 365 Certified: Modern Desktop Administrator Associate
Why Join Us?
- Work with cutting-edge Microsoft technologies in a security-focused IT environment.
- Opportunity to grow in identity, security, compliance, and endpoint management domains.
- Collaborative work culture with a focus on continuous learning and development.
Information Technology Support Engineer
Posted today
Job Viewed
Job Description
About Company
Donyati was founded as a challenge to the status quo of business and technology consulting. At Donyati we leverage technology to solve business challenges and deliver innovative solutions with expertise, hard work, and passion.
We listen, advise, and deliver on a continuous basis to achieve our client’s desired outcomes. We always have our client’s best interests at heart. Unlike other firms, our team listens carefully to discover the exact solution you need to meet your organization’s goals.
Our implementation capabilities include Hyperion Financial Management (HFM), Hyperion Essbase, Hyperion Planning, Oracle Financial Data Quality Management (FDQM), Oracle Business Intelligence Enterprise Edition (OBIEE), Oracle Data Relationship Management (DRM), Anaplan, OneStream, Tableau, Caliber Mind, and more.
Certified as GREAT PLACE TO WORK !
Job Summary:
We are seeking a highly skilled and motivated Windows Technical Support Engineer to manage and support our IT infrastructure. The ideal candidate will have 5 to 6 years of hands-on experience in Windows support across L1 to L3 levels and a strong foundation in Azure, AWS, Microsoft 365, and modern device management tools. This role requires excellent communication skills, proactive issue resolution, and adherence to ITIL practices.
Key Responsibilities:
Job Title: Windows Technical Support Engineer (L1–L3) / Senior IT Engineer
Location: INDIA
Experience Required: 5–6 Years
Shift: Rotational Shift
Employment Type: Full-Time
Positions: 2
Key Responsibilities:
- Provide L1 to L3 technical support for Windows-based systems (Windows 10/11).
- Troubleshoot and resolve incidents related to Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
- Support and manage devices through Microsoft Intune (Endpoint Manager).
- Basic administration of Azure and AWS cloud platforms (user provisioning, VM monitoring, permissions).
- Assist in Azure DevOps activities as required (basic pipelines, repo management).
- Handle user onboarding/offboarding and manage IT inventory and asset tracking.
- Maintain and update IT documentation, knowledge base, and SOPs.
- Manage and resolve tickets using ITIL-compliant ticketing systems.
- Ensure regular system backups are completed and verified.
- Collaborate with internal teams and vendors to resolve complex issues.
- Provide support during shift hours as part of a 24x7 rotational shift model.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
- 5–6 years of experience in technical support roles (Windows environment).
- Proficiency in Microsoft 365 suite – Outlook, Teams, SharePoint, OneDrive.
- Experience with Microsoft Intune (device enrollment, compliance policies).
- Hands-on knowledge of Azure and AWS (basic administration level).
- Working knowledge of Azure DevOps is a plus.
- Experience in IT documentation and asset/inventory management.
- Familiarity with ITIL framework and use of ticketing systems.
- Experience with backup and restore operations.
- Strong communication skills in English – written and verbal.
- Ability to work in rotational shifts.
Certifications Preferred (Not Mandatory):
- Microsoft Certified: Azure Fundamentals / Administrator Associate
- AWS Cloud Practitioner / Solutions Architect – Associate
- ITIL Foundation
- Microsoft 365 Certified: Modern Desktop Administrator Associate
Why Join Us?
- Work with cutting-edge Microsoft technologies in a security-focused IT environment.
- Opportunity to grow in identity, security, compliance, and endpoint management domains.
- Collaborative work culture with a focus on continuous learning and development.
Information Technology Support Engineer
Posted today
Job Viewed
Job Description
About Company
Donyati was founded as a challenge to the status quo of business and technology consulting. At Donyati we leverage technology to solve business challenges and deliver innovative solutions with expertise, hard work, and passion.
We listen, advise, and deliver on a continuous basis to achieve our client’s desired outcomes. We always have our client’s best interests at heart. Unlike other firms, our team listens carefully to discover the exact solution you need to meet your organization’s goals.
Our implementation capabilities include Hyperion Financial Management (HFM), Hyperion Essbase, Hyperion Planning, Oracle Financial Data Quality Management (FDQM), Oracle Business Intelligence Enterprise Edition (OBIEE), Oracle Data Relationship Management (DRM), Anaplan, OneStream, Tableau, Caliber Mind, and more.
Certified as GREAT PLACE TO WORK !
Job Summary:
We are seeking a highly skilled and motivated Windows Technical Support Engineer to manage and support our IT infrastructure. The ideal candidate will have 5 to 6 years of hands-on experience in Windows support across L1 to L3 levels and a strong foundation in Azure, AWS, Microsoft 365, and modern device management tools. This role requires excellent communication skills, proactive issue resolution, and adherence to ITIL practices.
Key Responsibilities:
Job Title: Windows Technical Support Engineer (L1–L3) / Senior IT Engineer
Location: INDIA
Experience Required: 5–6 Years
Shift: Rotational Shift
Employment Type: Full-Time
Positions: 2
Key Responsibilities:
- Provide L1 to L3 technical support for Windows-based systems (Windows 10/11).
- Troubleshoot and resolve incidents related to Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
- Support and manage devices through Microsoft Intune (Endpoint Manager).
- Basic administration of Azure and AWS cloud platforms (user provisioning, VM monitoring, permissions).
- Assist in Azure DevOps activities as required (basic pipelines, repo management).
- Handle user onboarding/offboarding and manage IT inventory and asset tracking.
- Maintain and update IT documentation, knowledge base, and SOPs.
- Manage and resolve tickets using ITIL-compliant ticketing systems.
- Ensure regular system backups are completed and verified.
- Collaborate with internal teams and vendors to resolve complex issues.
- Provide support during shift hours as part of a 24x7 rotational shift model.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
- 5–6 years of experience in technical support roles (Windows environment).
- Proficiency in Microsoft 365 suite – Outlook, Teams, SharePoint, OneDrive.
- Experience with Microsoft Intune (device enrollment, compliance policies).
- Hands-on knowledge of Azure and AWS (basic administration level).
- Working knowledge of Azure DevOps is a plus.
- Experience in IT documentation and asset/inventory management.
- Familiarity with ITIL framework and use of ticketing systems.
- Experience with backup and restore operations.
- Strong communication skills in English – written and verbal.
- Ability to work in rotational shifts.
Certifications Preferred (Not Mandatory):
- Microsoft Certified: Azure Fundamentals / Administrator Associate
- AWS Cloud Practitioner / Solutions Architect – Associate
- ITIL Foundation
- Microsoft 365 Certified: Modern Desktop Administrator Associate
Why Join Us?
- Work with cutting-edge Microsoft technologies in a security-focused IT environment.
- Opportunity to grow in identity, security, compliance, and endpoint management domains.
- Collaborative work culture with a focus on continuous learning and development.