19 Technology jobs in Guwahati

Indence Health is a full-service consultancy firm specializing in healthcare and life sciences. Our practice areas include Health Economics, Market Access, Real World Evidence, Competitive Intelligence, and Medical Affairs. We support pharmaceutical, biopharmaceutical, emerging biotech, and medical device companies in product development, market access, and effective management of product life cycles. Our team of researchers, health economists, writers, and consultants ensure high-quality and consistent results. Founded with the vision of leveraging technology, our team has over thirty years of experience across med-tech, pharmaceutical, and HEOR consulting.

This is a full-time, on-site role for an Information Technology (IT) Support Specialist located in Kolkata. The IT Support Specialist will be responsible for providing technical assistance, troubleshooting desktop computers, and managing help desk activities. The role will also involve ensuring the security and integrity of the organization’s IT infrastructure, implementing cybersecurity best practices, and supporting collaborative tools like Microsoft Teams and Microsoft 365 to enhance operational efficiency.

·   Provide end-user technical support for hardware, software, and networking issues.

·   Manage help desk operations, including ticket logging, prioritization, and resolution.

·   Proactively monitor and maintain IT systems, ensuring optimal performance and minimal downtime.

·   Implement and maintain IT security measures, including phishing email detection, malware prevention, and secure configuration of devices and networks.

·   Conduct awareness sessions on cybersecurity threats, such as phishing, social engineering, and data breaches, for staff members.

·   Support and optimize collaboration tools including Microsoft Teams, SharePoint, and Microsoft 365 Co-pilot to improve productivity.

·   Maintain secure backups and disaster recovery protocols.

·   Collaborate with cross-functional teams to ensure IT policies and standards are aligned with compliance and healthcare data privacy requirements.

·   Bachelor’s degree in information technology, Computer Science, or a related field.

·   Relevant certifications in IT support, cybersecurity (e.g., CompTIA Security+, Microsoft 365 Certified), or related fields are a plus.

·   Strong skills in technical support, troubleshooting, and help desk management.

·   Experience with desktop computers, IT systems, and secure IT infrastructure management.

·   Working knowledge of Microsoft Teams, Microsoft 365, and Copilot features.

·   Awareness and practical knowledge of cybersecurity best practices, including phishing prevention, endpoint protection, and network security protocols.

·   Excellent problem-solving and communication skills, with the ability to train non- technical staff on IT tools and security awareness.

·   Ability to work independently and collaboratively in a team environment.

·   Hybrid work mode

·   Weekend off

·   Health Insurance

·   Employee Provident Fund

Job Title: Assistant Manager/Manager – IT Infrastructure & Network Operations

Location: Noida – Sector 63

Work Mode: On-site | Full-time

Salary: Up to ₹8,00,000 per annum (Maximum 30% hike on last drawn CTC)

Shift Timing: General Morning Shift

Working Days: 5.5 days/week – 1st & 3rd Saturday working; 2nd & 4th Saturday off

Interview Mode: Face-to-Face

Experience Required: Minimum 5 years (Relevant)

About the Role

We are seeking an experienced IT and Networking professional to oversee, maintain, and enhance our IT infrastructure. This role demands strong expertise in network configuration, security, troubleshooting, and system administration, ensuring high availability and secure operations.

Key Responsibilities

• Maintain and administer computer networks and related computing environments, including systems software, applications, hardware, and configurations.
• Provide L3-level network and service assurance support for enterprise networks (Cisco-based WAN/LAN/WLAN and SD-WAN technologies).
• Troubleshoot and resolve technical issues across hardware, software, and network domains.
• Manage and maintain systems security, including firewalls, VPNs, access control, IDS/IPS, NAC, and Zero Trust Networking.
• Configure and manage Active Directory, DNS, DHCP, LDAP, and ADFS on Windows servers.
• Manage L2/L3 networking devices, including firewalls, routers, switches, and access points.
• Work with cloud networking platforms (AWS, Azure, Google Cloud).
• Collaborate with IT, operations, and security teams to align infrastructure with business requirements.

Skills & Experience Required

• Minimum 5 years of proven experience as a System Administrator or Network Engineer.
• Strong knowledge of network infrastructure (Switching, Routing, Wi-Fi, VLAN, MPLS, VPNs, SD-WAN).
• Experience with Cisco, Meraki, Check Point, Spanning Tree, VRF, and firewall protocols.
• Hands-on experience in cloud networking (AWS/Azure) and virtualization platforms (VMware/Hyper-V).
• Proficiency with Linux (CentOS, Ubuntu) and Windows OS/server environments (2016/2019/2022).
• Knowledge of infrastructure services such as Active Directory, DNS, DHCP, and Group Policies.
• Experience with email systems (Google Workspace, Microsoft Exchange).
• Strong problem-solving, analytical, and troubleshooting skills.

Position Title: Head of Information Technology (IT)

Department: Information Technology

Location: Banaswadi, Bengaluru

Reports To: VP / Management

Experience Required: Minimum 15 years in IT leadership roles within the retail industry

Role Overview

The Head of IT will be responsible for overseeing and coordinating all IT-related activities for Royaloak Incorporation Pvt. Ltd., ensuring seamless operations across retail outlets, corporate offices, and new store openings (NSOs). The role requires a seasoned IT leader with strong knowledge of Microsoft Dynamics 365 (D365) , retail technology infrastructure, and vendor management, along with the ability to align technology initiatives with business objectives.

Key Responsibilities

1. IT Strategy & Coordination

• Act as the primary coordinator between internal business stakeholders and external IT vendors.
• Oversee the implementation, customization, and maintenance of Microsoft Dynamics 365 across all functional areas.
• Align IT systems and solutions with business needs to support growth and operational efficiency.

2. New Store Opening (NSO) IT Setup

• Coordinate with vendors to ensure timely IT infrastructure readiness for new store launches, including POS systems, networking, and hardware setup.
• Ensure smooth data integration and system synchronization for new locations.

3. Hardware & Software Management

• Oversee procurement, installation, and maintenance of IT hardware (servers, workstations, networking devices, POS systems) and software solutions.
• Ensure proper IT asset management and regular technology upgrades.

4. Vendor & Service Management

• Manage relationships with IT service providers, software vendors, and hardware suppliers.
• Negotiate contracts, monitor service levels, and ensure adherence to agreed timelines and quality standards.

5. IT Support & Troubleshooting

• Oversee resolution of technical issues across all retail and corporate locations.
• Implement best practices for incident management and ensure minimal downtime.

6. Data Security & Compliance

• Ensure robust data security measures, including backups, disaster recovery plans, and compliance with applicable laws and regulations.
• Monitor and enforce IT policies, cybersecurity protocols, and data protection guidelines.

Key Requirements

• Experience: Minimum 15 years in IT leadership roles in the retail industry (multi-location operations preferred).
• Technical Skills: Strong working knowledge of Microsoft Dynamics 365 , POS systems, IT networking, and retail technology infrastructure.
• Vendor Management: Proven ability to coordinate with multiple external partners and ensure timely delivery of IT projects.
• Leadership Skills: Ability to lead cross-functional teams and work collaboratively with business stakeholders.
• Analytical Skills: Strong problem-solving ability and decision-making skills in high-pressure scenarios.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
• Willingness to travel for NSOs and critical IT deployments.

Interested candidates can send in their CV to with the subject line

" Application for Head IT "

We're Hiring: Assistant IT Support

IMPORTANT NOTE : THIS POSITION WILL BE BASED FOR SHARJAH, UAE

Department: IT Infrastructure

SKM Air Conditioning LLC is looking for a motivated and detail-oriented Assistant IT Support to join our IT Infrastructure team. This role is ideal for someone with a passion for IT and a willingness to learn and grow in a hands-on environment.

Key Responsibilities:

• Assists in troubleshoots, Supports, Diagnoses, and resolves IT technical issues and configures new IT equipment within SLA to users.
• Installs authorized software on computers and ensures that these are functional and are consistently updated.
• Assists in Implementing IT Manual across the SKM offices.
• Assists in updating detailed lists of IT infrastructure and suppliers.
• Assists in maintaining updated quotation for regular IT equipment, software and services.
• Assists in maintaining CCTV, PABX, Attendance, Barcode readers and MPS systems.
• Performs scheduled hardware and software maintenance.
• Reports IT user's non-conformities against IT Manual to IT management.
• Assists in IT requisition process.
• Update IT items in IT warehouse.
• Assists in IT procurement and monthly IT inventory top up.
• Ensures satisfaction of IT users.
• Ensures high level of confidentiality.
• Familiar with ISO Audit process and various QHSE standards.
• Performs other IT related duties as assigned by IT management.

What We’re Looking For:

• Diploma, certificate, or degree in IT or Computer Science.
• 1–2 years of IT support experience.
• Basic knowledge of hardware, software, network devices, and IT security standards.
• Familiarity with IT infrastructure tools and systems.
• Strong troubleshooting, communication, and time management skills.
• A team player with a customer-focused mindset and willingness to learn.

If you're looking for a role where you can build your IT skills and contribute to a supportive tech environment, we welcome your application.

Apply now to join the SKM team.

Please see the job description:

Job Description - Project Coordinator (Tech Dispatch Project)

Job Title

Project Coordinator - Tech Dispatch Project

Department: IT Services

Location: Remote

Reports To: Project Manager / Service Delivery Manager

Job Type: Full-time

Job Summary

We are seeking a detail-oriented and proactive Project Coordinator to support and manage day-to-day operations of our

Tech Dispatch Project. The coordinator will serve as the central point of communication between clients, technicians,

and internal teams to ensure timely dispatch, execution, and completion of field service activities across multiple

locations.

Key Responsibilities

- Coordinate the scheduling and dispatch of field technicians for onsite IT service requests, installations, and

maintenance activities.

- Act as the primary liaison between clients, internal teams, and field staff to ensure service expectations are met.

- Track and monitor ongoing dispatch requests to ensure timely resolution and SLA compliance.

- Manage project documentation including work orders, site completion reports, timesheets, and escalation logs.

- Maintain and update dispatch trackers, project schedules, and daily reports using tools such as Excel, Google Sheets,

or a project management platform.

- Assist in onboarding new technicians and maintaining their availability, skill sets, and region mapping.

- Identify potential scheduling conflicts, resource shortages, or risk areas and escalate as needed.

- Participate in client calls and internal reviews to report project progress, KPIs, and performance metrics.

- Collaborate with the accounts/billing team to ensure proper documentation is shared for invoicing.

- Support the Transition or Operations Team during the initial phase of new projects or expansions.

Required Skills & Qualifications

- Bachelor's degree in IT, Business Administration, or related field.

- 2-4 years of experience in project coordination or service delivery, preferably in IT dispatch or field services.

- Strong organizational and multitasking abilities with excellent attention to detail.

- Proficient in MS Excel, MS Teams, Outlook, and project management tools like Asana, Trello, or ServiceNow.

- Strong verbal and written communication skills.

- Ability to work under pressure and handle multiple service tickets in parallel.

- Understanding of IT hardware (desktops, printers, network devices) is a plus.

Preferred Qualifications

- Prior experience coordinating technicians across multiple regions (especially remote/rural sites).

Job Description - Project Coordinator (Tech Dispatch Project)

- Experience with ticketing tools like Zendesk, Freshdesk, or similar.

- Knowledge of SLAs, KPIs, and field service metrics.

- Familiarity with Service Delivery or ITIL processes.

Working Hours

- Flexible to work in shifts (if required) to support technicians in different time zones.

Please follow the AVB Invest - LinkedIn Page to stay updated on our current and future job opportunities.

About the Role

We are seeking a visionary Head of Technology to lead and oversee our innovative auto-venture building platform and technology initiatives. This is a full-time, executive role designed for a strategic leader who is passionate about leveraging cutting-edge technology to drive growth, optimize operations, and shape the future of our investment and venture-building ecosystem.

As Head of Technology, you will be at the forefront of developing and implementing advanced tech solutions, managing technical teams, and collaborating closely with product managers, data scientists, and business leaders. Your expertise will help us scale our platform, enhance our AI-driven AutoVentureBuilder, and support impactful ESG-driven investments that empower marginalized communities.

Company Overview

AVB Invest is a pioneering investment holding and fund group operating an advanced Auto Venture Builder platform. Our mission is to deliver exceptional business and technology value through intelligent, data-driven product development, rapid project execution, and venture creation. Our ecosystem includes a vibrant community of co-builders, technologists, and business experts providing real-time insights into project performance, enabling resource reallocation to high-growth opportunities — all delivered 6x faster and more cost-effectively.

Leveraging talent from emerging markets and our proprietary AI, we maximize returns while supporting impactful, ESG-focused investments. We also provide a comprehensive ERP system to facilitate scalable growth and seamless project execution.

Our commitment extends to empowering underserved communities—helping youth, unemployed individuals, seniors, women, minorities, veterans, and marginalized groups acquire new skills for better employment, entrepreneurship, and meaningful contributions to society.

Key Responsibilities

• Lead the development and execution of the company’s technology strategy aligned with business goals.
• Oversee the architecture, development, and maintenance of our AutoVentureBuilder platform and other core technologies.
• Drive innovation through AI and emerging tech to improve platform performance and scalability.
• Build and manage a high-performing technical team, fostering a culture of excellence and continuous improvement.
• Collaborate with product managers, business units, and external partners to deliver impactful solutions.
• Ensure robust cybersecurity, data privacy, and compliance standards.
• Support sales, marketing, and business development initiatives with technical expertise.
• Stay abreast of technological advancements to keep the company at the forefront of the industry.

Qualifications

• Proven experience in leading technology teams and developing scalable platforms.
• Strong strategic thinking with a track record of implementing innovative tech solutions.
• Expertise in AI, data analytics, cloud computing, and enterprise software.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to work in a dynamic, fast-paced environment and manage remote teams.
• Passion for impact-driven investments and ESG principles.

Join Us

Follow our LinkedIn page to learn more about our vision and upcoming opportunities. To explore this role further or to become part of our innovative community, visit us at

The IT Helpdesk Analyst – L1 Support acts as the initial point of contact for all internal IT support issues across SOLM. This role focuses on providing frontline support to a global user base across multiple time zones and technologies, with a special emphasis on macOS, Windows, and SaaS tools. The analyst will log and manage tickets via Salesforce Service Cloud , provide timely responses, and deliver an excellent end-user experience.

The role requires outstanding communication skills , a calm and soft-spoken demeanor , and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.

• End-User Support
• Serve as the first point of contact for all IT-related queries, incidents, and requests via Salesforce Service Cloud (ticketing system).
• Support end-users across macOS and Windows 10/11 environments.
• Provide remote assistance using Zoom, Teams, and other collaboration tools.
• Assist with access issues, password resets, MFA support, and basic software troubleshooting.
• Issue Troubleshooting & Escalation
• Troubleshoot hardware and software issues related to:
• Office 365 (Outlook, Teams, OneDrive)
• VPN, RDP, internet/network connectivity
• Printing, conference room equipment, endpoint configurations
• Escalate unresolved technical issues to L2/L3 support based on standard SLAs.
• Record all actions, communications, and outcomes in the ticketing system.
• Stakeholder Engagement & Communication
• Communicate technical solutions clearly to users with varying technical skill levels.
• Maintain professionalism when working with international colleagues and leadership.
• Exhibit excellent verbal and written English communication with a courteous and empathetic approach.
• Collaborate with internal teams and support global operations across North America, EMEA, LATAM, and APAC regions.
• Device and Access Management
• Assist with user onboarding/offboarding (Active Directory, Azure AD, O365).
• Perform basic macOS user configuration and application setup.
• Coordinate device provisioning, handoffs, and return logistics.
• Track assets in alignment with company inventory procedures.
• Security and Compliance
• Guide users on secure password practices and endpoint protection basics.
• Detect and report unusual behavior or phishing incidents to the security team.
• Ensure compliance with IT security policies in daily support tasks.
• Evaluate and recommend new technologies and solutions to improve operations.
• Drive innovation and continuous improvement within the IT infrastructure.
• Plan and execute technology upgrades and modernization efforts.
• Implement backup solutions and ensure data integrity and availability.
• Vendor Management and Collaboration :
• Manage relationships with vendors and service providers.
• Evaluate and select third-party solutions and services.
• Coordinate with external partners for support and services.
• Ensure vendor deliverables meet organizational standards and requirements.
• Communication Skills :
• Effective Communication : Clearly articulate technical concepts and solutions to both technical and non-technical stakeholders.
• Soft-spoken demeanor , and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.

Essential

• Bachelor's Degree in Computer Science, Information Technology, or equivalent.
• 3-5 years in an IT Helpdesk or Desktop Support role.
• Soft-spoken and user-friendly demeanor – with an empathetic approach.
• Multi-regional collaboration – ability to support and engage across global teams.
• Problem-solving mindset – proactive, patient, and calm under pressure.
• Flexible to work on different time zone.

Technical qualifications

• Exposure to ticketing systems like Salesforce Service Cloud , Jira, or ServiceNow.
• Technical Skills
• Operating Systems: Windows 10/11, Windows Servers, macOS (basic to

intermediate level)

• ITSM Tools: Salesforce Service Cloud (must), Jira, Remedy
• Collaboration Tools: Microsoft 365, Teams, OneDrive, Zoom, Slack
• User Access: Active Directory, Azure AD, MFA tools
• Endpoint Security: Awareness of antivirus, phishing alerts, and endpoint monitoring

basics

WE’RE HIRING AS A SENIOR SERVICE DELIVERY MANAGER IN BENGALURU, INDIA!

Excis is a global IT support leader globally, driven by innovation and collaboration.

Start your journey with Excis and grow with us!

We are looking to recruit a fulltime Service Delivery Manager to join our AMS/LATAM team to look after our large global clients.

Working hours to support us

• 8:00 AM – 5:00 PM CDT

• 7:00 AM – 4:00 PM CDT

What you will do:

• Client & Service Management: Oversee multiple client accounts, ensuring adherence to KPIs, SLAs, and quality standards; lead regular client and business review meetings, including quarterly operational reviews.
• Team & Resource Coordination: Manage global internal engineering teams and third-party suppliers; handle engineer schedules, timesheets, and leave requests while supporting recruitment efforts.
• Operational Excellence: Drive consistent, high-quality service delivery; act as the primary liaison between clients, engineers, and Excis teams, and champion a positive, solutions-focused culture.
• Financial Oversight: Ensure project profitability through effective forecasting, budgeting, and revenue growth strategies; provide accurate monthly billing inputs to Finance.
• Leadership & Strategy: Promote service excellence within your region and contribute to the long-term strategic delivery goals of the AMS/LATAM team
• Additional Duties: Support executive leadership, act as backup to the Region Manager, manage escalations, lead team meetings and training, mentor staff, and assist with regional financials.

What you need

• University degree, diploma, or equivalent experience in a similar role
• 5–10 years of experience in IT Project Management and Service Delivery across medium to large projects
• ITIL and Project Management certifications are highly desirable
• Proven ability to manage global projects in an agile environment with a strong delivery focus
• Proficient in MS Word, Excel, PowerPoint, MS Project, with excellent time management skills.

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in INDIA!

Job Title: Technology Lead – AI & Cloud

Location: Pune, Maharashtra, India

Experience: 5+ Years

Role Overview:

We are seeking a hands-on Tech Lead to drive the architecture, development, and AI-driven automation of our data and application infrastructure on Google Cloud Platform (GCP) for one of client. This role is for a leader passionate about solving complex problems, integrating LLMs (Large Language Models) into workflows, and building scalable, secure, and high-performance systems. You’ll lead from the front, architecting solutions while boosting team productivity through AI and automation.

About Taliun Solutions:

Taliun Solutions is a data-driven technology company headquartered in Silicon Valley, specializing in software innovation for the healthcare industry. Our mission is to enable healthcare organizations to harness the power of data to improve operational efficiency, enhance patient care, and drive meaningful business outcomes.

With a strong presence in the U.S. and India, we work at the intersection of technology and healthcare, providing cutting-edge solutions tailored to the industry’s unique challenges. Our expertise in AI, big data, and cloud computing allows us to develop scalable, secure, and intelligent systems that transform the way healthcare organizations operate.

For more details, visit the website: and

Key Responsibilities:

Technical Leadership & Architecture:

• Define technical direction, architecture, and best practices for scalable cloud-native solutions on GCP.
• Mentor a small team, ensuring technical excellence and a “build fast, build right” mindset.
• Conduct code/design reviews and own the technical roadmap.

AI/LLM Integration & Automation:

• Drive end-to-end integration of LLMs (e.g., GPT-4, Gemini) into developer workflows to automate coding, testing, and deployment.
• Lead AI-driven automation initiatives across SDLC, enhancing efficiency and reducing manual interventions.
• Evaluate and implement AI tools like GitHub Copilot, Cursor, and other automation platforms.

Data Engineering & Cloud Operations:

• Architect robust data pipelines (Airflow), real-time processing (Dataflow, Pub/Sub), and analytics using BigQuery.
• Ensure data security, cloud cost optimization, and infrastructure scalability.
• Manage containerized applications with Docker/Kubernetes.

Innovation & Problem Solving:

• Solve complex architectural and engineering challenges with innovative solutions.
• Continuously evaluate emerging AI/cloud technologies to enhance system performance and developer experience.

Stakeholder Collaboration:

• Collaborate with Product, Data Science, and Customer teams to deliver business-centric technical solutions.
• Clearly communicate technical strategies to both technical and non-technical stakeholders.

Required Skills:

• 5+ years of experience in backend development & cloud-native architectures.
• Strong proficiency in Python (Django/Flask).
• Solid experience with GCP services – BigQuery, PostgreSQL, Airflow, Dataflow, Pub/Sub.
• Proven experience in LLM integration (OpenAI, Vertex AI) and using AI coding tools.
• Hands-on with CI/CD pipelines, microservices, API design, Docker, Kubernetes.
• Strong understanding of relational databases (PostgreSQL) and SQL.
• Experience in cloud security and cost optimization strategies.
• Excellent problem-solving and leadership skills.
• Strong communication skills and a "Get Things Done" attitude.

Nice to Have:

• Experience with Terraform (IaC).
• Exposure to AWS (Lambda, S3, RDS).
• Familiarity with Kafka, Metabase, or Superset.
• Knowledge of FHIR standards (Healthcare Data Interoperability).
• Contributions to open-source or tech communities.