Communication Coach, Corporate Training
Posted today
Job Viewed
Job Description
POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards.
JOB FUNCTION AND RESPONSIBILITIES:
- Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor
- Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.)
- Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores
- Motivating the advisors to improve their service and voice quality and reiterating importance of NPS
- Design and run campaigns to improve the overall NPS for the process
- Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas
- Arranging initiatives and/or campaigns with focus on voice and customer service quality
Maintaining & Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews
- Participate in Calibrations and achieve the variance targets laid down by the departments
- Conducting Refresher training sessions for the advisors as per standard monthly targets
QUALIFICATION:
- Graduation is mandatory
- Relevant 2-5 years of auditing & coaching experience in a Contact Center environment
- Good in Excel and strong written and Verbal Communication and Presentation skills
- Proficient in designing training modules and delivering refresher/remediation trainings
- Strong knowledge on Communication Skills & experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc.
- Tactful in handling difficult situations and ability to multitask
- Ability to work under pressure and meet stringent call monitoring targets/willingness to work 24/7 - needs to be comfortable with working in night shifts
Training Specialist

Posted 10 days ago
Job Viewed
Job Description
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an Equal Opportunity-
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
Basic Qualifications
Role requirements:
1. Experience in customer service and handling projects will be an added advantage.
2. Should be able to translate the given content in regional languages.
3. Provide support to existing data management through analysis and accurate reports.
4. Capability to present intricate information to a variety of audiences.
5. Proficient in MS Word, excel & PowerPoint
6. Graduate in any field.
7. Excellent organization & interpersonal skills.
8. Person should be flexible working on weekends (in case of business requirement)
Preferred Qualifications
Role requirements:
1. Proven 2+ years of experience as a Training Specialist/ Trainer in a similar role.
2. Good communication skills
3. Should know the local language (Kannada) to interact with ground team
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Training Specialist
Posted today
Job Viewed
Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of organization. Amazon is an Equal Opportunity-
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
BASIC QUALIFICATIONS
Role requirements:
1. Experience in customer service and handling projects will be an added advantage.
2. Should be able to translate the given content in regional languages.
3. Provide support to existing data management through analysis and accurate reports.
4. Capability to present intricate information to a variety of audiences.
5. Proficient in MS Word, excel & PowerPoint
6. Graduate in any field.
7. Excellent organization & interpersonal skills.
8. Person should be flexible working on weekends (in case of business requirement)
PREFERRED QUALIFICATIONS
Role requirements:1. Proven 2+ years of experience as a Training Specialist/ Trainer in a similar role.
2. Good communication skills
3. Should know the local language (Kannada) to interact with ground team
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Specialist-Training
Posted today
Job Viewed
Job Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Specialist-Training
Job Description:
- Job Description Summary
- Job Description
Education: Any Graduate
Experience: 3+ Years
Roles & Responsibilities:
- Collaborate with the Claims Administration management team to identify training needs and develop effective training strategies.
- Conduct onboarding training for new hires and ensure a smooth integration into the department's workflows and processes.
- Provide ongoing training and continuous education for existing claims administration staff to improve their skills, productivity, and overall performance.
- Develop and deliver training sessions through various methods, including classroom-style instruction, webinars, workshops, and one-on-one coaching.
- Monitor and evaluate the effectiveness of training programs, gathering feedback from trainees and supervisors to identify areas for improvement.
- Collaborate with subject matter experts to ensure accuracy and relevance of training materials and information.
- Maintain and update training records, track employee progress, and prepare reports for management on training outcomes.
- Assist in the development of e-learning modules and other technology-based training solutions to enhance accessibility and scalability of training programs.
- Participate in cross-functional projects and initiatives related to claims administration, providing training insights and support as needed.
- Prepare regular reports on training activities, outcomes, and recommendations from leadership.
Skills:
- Proven experience as a Training Specialist, ideally in the insurance or claims administration industry.
- Solid understanding of claims administration processes, procedures, and best practices.
- Excellent presentation and communication skills, with the ability to effectively deliver training to individuals and groups of various sizes.
- Strong organizational skills, attention to detail, and the ability to manage multiple training projects simultaneously.
- Proficiency in instructional design principles and methodologies.
- Technologically savvy with experience in using e-learning platforms and multimedia tools.
- Analytical mindset, capable of assessing training needs and measuring training effectiveness through key performance indicators.
- Adaptable and proactive with a passion for continuous improvement and learning.
- Team player with the ability to collaborate and build positive relationships with stakeholders at all levels of the organization.
- Flexibility to travel occasionally for conducting on-site training sessions (if required).
We are seeking a highly motivated and experienced Training Specialist to join our team as a Claims Administration Trainer. In this role, your focus will be on equipping our team members with the necessary expertise to effectively handle claims processing, customer inquiries, and ensure compliance with company policies and industry regulations. As a Training Specialist, you will play a critical role in maintaining the high standards of our claims administration department and contribute to the overall success of the organization.
Location:
BLR, AMR TECH PARK 2A 2nd FloorIndia
Training Lead

Posted 10 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven Learning Consulting to join our team and break out of the hierarchy to rewrite the rules for what comes next.
As an Learning Consulting at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy.
**Responsibilities:**
+ Lead the development and execution of the overall OCM training strategy in alignment with the broader OCM approach and client objectives.
+ Oversee the analysis of training needs arising from organizational changes and transformation initiatives, collaborating with OCM Consultants and client stakeholders.
+ Define learning objectives and design comprehensive training programs that support user adoption and proficiency.
+ Manage the end-to-end development of engaging training materials across various modalities, including instructor-led, virtual, blended learning, and self-paced e-learning.
+ Provide expert guidance and mentorship to Training Analysts in the design and development of training content, including online courseware using tools such as Adobe Captivate, Articulate Storyline, and Rise.
+ Strategically manage the Learning Management System (LMS), ensuring effective course deployment, user management, tracking, and reporting capabilities.
+ Develop and manage training plans, schedules, and resource allocation to ensure timely and effective delivery.
+ Facilitate train-the-trainer sessions and provide guidance to client training resources as needed.
+ Establish and maintain strong relationships with client training teams and subject matter experts.
+ Oversee the collection and analysis of training feedback and metrics to evaluate program effectiveness and identify areas for improvement.
+ Drive continuous improvement of training methodologies, tools, and processes within the OCM practice.
+ Contribute to the development of proposals and client presentations related to training strategy and delivery.
+ Manage vendor relationships related to training development and delivery (e.g., e-learning development partners).
+ Ensure training deliverables adhere to project governance and quality standards.
+ Identify and mitigate potential risks and issues related to training delivery.
**Your Future at Kyndryl**
As an Learning Consulting at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Experience**
+ Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, or a related field.
+ 7+ years of progressive experience in training development and delivery, with a focus on organizational change management initiatives.
+ Proven experience in leading the design and development of comprehensive training programs across various modalities.
+ Deep understanding of instructional design principles, adult learning theories, and evaluation methodologies (Kirkpatrick Model, etc.).
+ Expertise in developing interactive and engaging online courseware using industry-standard tools such as Adobe Captivate/ Articulate Storyline/ Rise, and similar platforms.
+ Extensive experience in the strategic management and administration of Learning Management Systems (LMS).
+ Strong project management skills with the ability to manage multiple projects and deadlines effectively.
+ Excellent communication 1 (written and verbal), presentation, and facilitation skills.
+ Strong leadership, coaching, and mentoring abilities.
+ Ability to build strong relationships with clients and stakeholders at all levels.
+ Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
**Preferred Technical and Professional Experience**
+ Master's degree in Instructional Design, Educational Technology, or a related field.
+ Relevant certifications in training and development (e.g., CPTD, ATD Master Trainer).
+ Experience with video production and multimedia development.
+ Knowledge of change management methodologies (e.g., Prosci ADKAR).
+ Experience in a consulting environment.
+ Experience with data analytics and reporting related to training effectiveness.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Training Analyst

Posted 10 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven IT/Cloud Consultant to join our team and break out of the hierarchy to rewrite the rules for what comes next.
As an IT/Cloud Consultant at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy.
In this role, you will be at the forefront of strategic decision-making, defining sourcing strategies, and selecting providers that align with our customers' IT and automation strategies. You will be the trusted advisor, accountable for delivering highly complex, multi-disciplined consulting engagements that provide lasting and measurable value to our esteemed customers. Your expertise in prioritizing use cases, conducting ROI and business case analyses, and seamlessly incorporating security and resiliency into future state designs will shape the foundation for success.
You will strategically develop a future state vision and roadmap, revolutionizing the infrastructure and network requirements to meet the ever-evolving needs of both IT and business. You'll be the catalyst for improved performance and productivity, identifying areas where efficiency can be optimized, costs minimized, risks reduced, and performance enhanced. You will capture, prioritize, and analyze technical requirements, both functional and non-functional, ensuring that every aspect of the solution is meticulously crafted to perfection.
But it doesn't stop there. Your impact will extend beyond individual projects. As a thought leader, you will shape the evolution of our intellectual capital assets and contribute to the development of practice resources, solidifying our position as industry trailblazers. Join us at Kyndryl and be a part of our unstoppable growth - where every challenge is an opportunity and innovation knows no bounds.
**Responsibilities:**
+ Report to the Training Lead and support the execution of the overall OCM training strategy.
+ Collaborate with the OCM team and subject matter experts to understand training needs arising from organizational changes and transformation initiatives.
+ Analyze target audiences and their learning requirements to inform the design of effective training solutions.
+ Design and develop engaging training materials, including instructor-led presentations, job aids, quick reference guides, and other supporting documentation.
+ Develop online courseware using e-learning development tools such as Adobe Captivate, Articulate Storyline, Rise, and others.
+ Assist in the management and administration of the Learning Management System (LMS), including course uploads, user management, and reporting.
+ Contribute to the development of training plans and schedules.
+ Coordinate logistics for training sessions, including scheduling, communication, and resource allocation.
+ Support the delivery of training sessions, potentially including virtual and in-person facilitation under the guidance of the Training Lead.
+ Gather feedback on training effectiveness and contribute to the continuous improvement of training materials and delivery methods.
+ Maintain training documentation and ensure materials are up-to-date and accessible.
+ Assist in the development of communication plans related to training initiatives.
+ Contribute to the development of metrics and reports to track training participation and impact.
+ Stay informed about best practices in training design, development, and delivery.
**Your Future at Kyndryl**
As an IT/Cloud Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Experience**
+ Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, or a related field.
+ 5-7 years of experience in a training development or instructional design role.
+ Experience in designing and developing training materials for various delivery methods (instructor-led, virtual, self-paced).
+ Familiarity with instructional design principles and adult learning theories.
+ Demonstrated proficiency with at least one online training development tool (e.g., Adobe Captivate, Articulate Storyline, Rise).
+ Experience with Learning Management Systems (LMS) administration and functionality.
+ Strong written and verbal communication skills.
+ Excellent organizational and time management skills.
+ Ability to work collaboratively in a team environment.
+ Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
+ Strong attention to detail and accuracy.
**Preferred Technical and Professional Experience**
+ Certification in training and development (e.g., CPTD, ATD).
+ Experience with video editing and multimedia development.
+ Knowledge of change management principles.
+ Experience in a consulting environment.
+ Familiarity with project management basics.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Training Analyst

Posted 10 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven IT/Cloud Consultant to join our team and break out of the hierarchy to rewrite the rules for what comes next.
As an IT/Cloud Consultant at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy.
In this role, you will be at the forefront of strategic decision-making, defining sourcing strategies, and selecting providers that align with our customers' IT and automation strategies. You will be the trusted advisor, accountable for delivering highly complex, multi-disciplined consulting engagements that provide lasting and measurable value to our esteemed customers. Your expertise in prioritizing use cases, conducting ROI and business case analyses, and seamlessly incorporating security and resiliency into future state designs will shape the foundation for success.
You will strategically develop a future state vision and roadmap, revolutionizing the infrastructure and network requirements to meet the ever-evolving needs of both IT and business. You'll be the catalyst for improved performance and productivity, identifying areas where efficiency can be optimized, costs minimized, risks reduced, and performance enhanced. You will capture, prioritize, and analyze technical requirements, both functional and non-functional, ensuring that every aspect of the solution is meticulously crafted to perfection.
But it doesn't stop there. Your impact will extend beyond individual projects. As a thought leader, you will shape the evolution of our intellectual capital assets and contribute to the development of practice resources, solidifying our position as industry trailblazers. Join us at Kyndryl and be a part of our unstoppable growth - where every challenge is an opportunity and innovation knows no bounds.
**Responsibilities:**
+ Report to the Training Lead and support the execution of the overall OCM training strategy.
+ Collaborate with the OCM team and subject matter experts to understand training needs arising from organizational changes and transformation initiatives.
+ Analyze target audiences and their learning requirements to inform the design of effective training solutions.
+ Design and develop engaging training materials, including instructor-led presentations, job aids, quick reference guides, and other supporting documentation.
+ Develop online courseware using e-learning development tools such as Adobe Captivate, Articulate Storyline, Rise, and others.
+ Assist in the management and administration of the Learning Management System (LMS), including course uploads, user management, and reporting.
+ Contribute to the development of training plans and schedules.
+ Coordinate logistics for training sessions, including scheduling, communication, and resource allocation.
+ Support the delivery of training sessions, potentially including virtual and in-person facilitation under the guidance of the Training Lead.
+ Gather feedback on training effectiveness and contribute to the continuous improvement of training materials and delivery methods.
+ Maintain training documentation and ensure materials are up-to-date and accessible.
+ Assist in the development of communication plans related to training initiatives.
+ Contribute to the development of metrics and reports to track training participation and impact.
+ Stay informed about best practices in training design, development, and delivery.
**Your Future at Kyndryl**
As an IT/Cloud Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Experience**
+ Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, or a related field.
+ 5-7 years of experience in a training development or instructional design role.
+ Experience in designing and developing training materials for various delivery methods (instructor-led, virtual, self-paced).
+ Familiarity with instructional design principles and adult learning theories.
+ Demonstrated proficiency with at least one online training development tool (e.g., Adobe Captivate, Articulate Storyline, Rise).
+ Experience with Learning Management Systems (LMS) administration and functionality.
+ Strong written and verbal communication skills.
+ Excellent organizational and time management skills.
+ Ability to work collaboratively in a team environment.
+ Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
+ Strong attention to detail and accuracy.
**Preferred Technical and Professional Experience**
+ Certification in training and development (e.g., CPTD, ATD).
+ Experience with video editing and multimedia development.
+ Knowledge of change management principles.
+ Experience in a consulting environment.
+ Familiarity with project management basics.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Training Analyst

Posted 10 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven Learning Development to join our team and break out of the hierarchy to rewrite the rules for what comes next.
As an Learning Development at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy.
**Responsibilities:**
+ Report to the Training Lead and support the execution of the overall OCM training strategy.
+ Collaborate with the OCM team and subject matter experts to understand training needs arising from organizational changes and transformation initiatives.
+ Analyze target audiences and their learning requirements to inform the design of effective training solutions.
+ Design and develop engaging training materials, including instructor-led presentations, job aids, quick reference guides, and other supporting documentation.
+ Develop online courseware using e-learning development tools such as Adobe Captivate, Articulate Storyline, Rise, and others.
+ Assist in the management and administration of the Learning Management System (LMS), including course uploads, user management, and reporting.
+ Contribute to the development of training plans and schedules.
+ Coordinate logistics for training sessions, including scheduling, communication, and resource allocation.
+ Support the delivery of training sessions, potentially including virtual and in-person facilitation under the guidance of the Training Lead.
+ Gather feedback on training effectiveness and contribute to the continuous improvement of training materials and delivery methods.
+ Maintain training documentation and ensure materials are up-to-date and accessible.
+ Assist in the development of communication plans related to training initiatives.
+ Contribute to the development of metrics and reports to track training participation and impact.
+ Stay informed about best practices in training design, development, and delivery.
**Your Future at Kyndryl**
As an Learning Development at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Experience**
+ Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, or a related field.
+ 6-7 years of experience in a training development or instructional design role.
+ Experience in designing and developing training materials for various delivery methods (instructor-led, virtual, self-paced).
+ Familiarity with instructional design principles and adult learning theories.
+ Demonstrated proficiency with at least one online training development tool (e.g., Adobe Captivate, Articulate Storyline, Rise).
+ Experience with Learning Management Systems (LMS) administration and functionality.
+ Strong written and verbal communication skills.
+ Excellent organizational and time management skills.
+ Ability to work collaboratively in a team environment.
+ Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
+ Strong attention to detail and accuracy.
**Preferred Technical and Professional Experience**
+ Certification in training and development (e.g., CPTD, ATD).
+ Experience with video editing and multimedia development.
+ Knowledge of change management principles.
+ Experience in a consulting environment.
+ Familiarity with project management basics.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Training Analyst

Posted 10 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven Learning Development to join our team and break out of the hierarchy to rewrite the rules for what comes next.
As an Learning Development at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy.
**Responsibilities:**
+ Report to the Training Lead and support the execution of the overall OCM training strategy.
+ Collaborate with the OCM team and subject matter experts to understand training needs arising from organizational changes and transformation initiatives.
+ Analyze target audiences and their learning requirements to inform the design of effective training solutions.
+ Design and develop engaging training materials, including instructor-led presentations, job aids, quick reference guides, and other supporting documentation.
+ Develop online courseware using e-learning development tools such as Adobe Captivate, Articulate Storyline, Rise, and others.
+ Assist in the management and administration of the Learning Management System (LMS), including course uploads, user management, and reporting.
+ Contribute to the development of training plans and schedules.
+ Coordinate logistics for training sessions, including scheduling, communication, and resource allocation.
+ Support the delivery of training sessions, potentially including virtual and in-person facilitation under the guidance of the Training Lead.
+ Gather feedback on training effectiveness and contribute to the continuous improvement of training materials and delivery methods.
+ Maintain training documentation and ensure materials are up-to-date and accessible.
+ Assist in the development of communication plans related to training initiatives.
+ Contribute to the development of metrics and reports to track training participation and impact.
+ Stay informed about best practices in training design, development, and delivery.
**Your Future at Kyndryl**
As an Learning Development at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Experience**
+ Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, or a related field.
+ 6-7 years of experience in a training development or instructional design role.
+ Experience in designing and developing training materials for various delivery methods (instructor-led, virtual, self-paced).
+ Familiarity with instructional design principles and adult learning theories.
+ Demonstrated proficiency with at least one online training development tool (e.g., Adobe Captivate, Articulate Storyline, Rise).
+ Experience with Learning Management Systems (LMS) administration and functionality.
+ Strong written and verbal communication skills.
+ Excellent organizational and time management skills.
+ Ability to work collaboratively in a team environment.
+ Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
+ Strong attention to detail and accuracy.
**Preferred Technical and Professional Experience**
+ Certification in training and development (e.g., CPTD, ATD).
+ Experience with video editing and multimedia development.
+ Knowledge of change management principles.
+ Experience in a consulting environment.
+ Familiarity with project management basics.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.