Communication Coach, Corporate Training
Bengaluru, Karnataka
₹900000 - ₹1200000 Y
Onity Group Inc.
Posted today
Job Viewed
Job Description
POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards.
JOB FUNCTION AND RESPONSIBILITIES:
- Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor
- Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.)
- Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores
- Motivating the advisors to improve their service and voice quality and reiterating importance of NPS
- Design and run campaigns to improve the overall NPS for the process
- Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas
- Arranging initiatives and/or campaigns with focus on voice and customer service quality
Maintaining & Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews
- Participate in Calibrations and achieve the variance targets laid down by the departments
- Conducting Refresher training sessions for the advisors as per standard monthly targets
QUALIFICATION:
- Graduation is mandatory
- Relevant 2-5 years of auditing & coaching experience in a Contact Center environment
- Good in Excel and strong written and Verbal Communication and Presentation skills
- Proficient in designing training modules and delivering refresher/remediation trainings
- Strong knowledge on Communication Skills & experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc.
- Tactful in handling difficult situations and ability to multitask
- Ability to work under pressure and meet stringent call monitoring targets/willingness to work 24/7 - needs to be comfortable with working in night shifts
This advertiser has chosen not to accept applicants from your region.
0
Training Specialist , IN-LM Training
Bangalore, Karnataka
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
Preferred qualifications
- Knowledge of and proficiency in Excel & Usage of AI tools for data analysis & TNA.
- Experience with Lean or Six Sigma analytical techniques
- Proficiency in Kannada speaking
- Demonstrated ability in simplifying processes and operating procedures.
Basic Qualifications
- Preferred qualifications
- Knowledge of and proficiency in Excel & Usage of AI tools for data analysis & TNA.
- Experience with Lean or Six Sigma analytical techniques
- Proficiency in Kannada speaking
- Demonstrated ability in simplifying processes and operating procedures.
Preferred Qualifications
- 1. 2+ years of Learning & development, or 3+ years of experience in retail or eCommerce logistics business.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
Preferred qualifications
- Knowledge of and proficiency in Excel & Usage of AI tools for data analysis & TNA.
- Experience with Lean or Six Sigma analytical techniques
- Proficiency in Kannada speaking
- Demonstrated ability in simplifying processes and operating procedures.
Basic Qualifications
- Preferred qualifications
- Knowledge of and proficiency in Excel & Usage of AI tools for data analysis & TNA.
- Experience with Lean or Six Sigma analytical techniques
- Proficiency in Kannada speaking
- Demonstrated ability in simplifying processes and operating procedures.
Preferred Qualifications
- 1. 2+ years of Learning & development, or 3+ years of experience in retail or eCommerce logistics business.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
1
Training Specialist , IN-LM Training
Bengaluru, Karnataka
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
Preferred qualifications
- Knowledge of and proficiency in Excel & Usage of AI tools for data analysis & TNA.
- Experience with Lean or Six Sigma analytical techniques
- Proficiency in Kannada speaking
- Demonstrated ability in simplifying processes and operating procedures.
Basic Qualifications
- Preferred qualifications
- Knowledge of and proficiency in Excel & Usage of AI tools for data analysis & TNA.
- Experience with Lean or Six Sigma analytical techniques
- Proficiency in Kannada speaking
- Demonstrated ability in simplifying processes and operating procedures.
Preferred Qualifications
- 1. 2+ years of Learning & development, or 3+ years of experience in retail or eCommerce logistics business.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
Preferred qualifications
- Knowledge of and proficiency in Excel & Usage of AI tools for data analysis & TNA.
- Experience with Lean or Six Sigma analytical techniques
- Proficiency in Kannada speaking
- Demonstrated ability in simplifying processes and operating procedures.
Basic Qualifications
- Preferred qualifications
- Knowledge of and proficiency in Excel & Usage of AI tools for data analysis & TNA.
- Experience with Lean or Six Sigma analytical techniques
- Proficiency in Kannada speaking
- Demonstrated ability in simplifying processes and operating procedures.
Preferred Qualifications
- 1. 2+ years of Learning & development, or 3+ years of experience in retail or eCommerce logistics business.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
2
Training Specialist
Bangalore, Karnataka
Amazon
Posted 3 days ago
Job Viewed
Job Description
Description
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an Equal Opportunity-
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
Basic Qualifications
Role requirements:
1. Experience in customer service and handling projects will be an added advantage.
2. Should be able to translate the given content in regional languages.
3. Provide support to existing data management through analysis and accurate reports.
4. Capability to present intricate information to a variety of audiences.
5. Proficient in MS Word, excel & PowerPoint
6. Graduate in any field.
7. Excellent organization & interpersonal skills.
8. Person should be flexible working on weekends (in case of business requirement)
Preferred Qualifications
Role requirements:
1. Proven 2+ years of experience as a Training Specialist/ Trainer in a similar role.
2. Good communication skills
3. Should know the local language (Kannada) to interact with ground team
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an Equal Opportunity-
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
Basic Qualifications
Role requirements:
1. Experience in customer service and handling projects will be an added advantage.
2. Should be able to translate the given content in regional languages.
3. Provide support to existing data management through analysis and accurate reports.
4. Capability to present intricate information to a variety of audiences.
5. Proficient in MS Word, excel & PowerPoint
6. Graduate in any field.
7. Excellent organization & interpersonal skills.
8. Person should be flexible working on weekends (in case of business requirement)
Preferred Qualifications
Role requirements:
1. Proven 2+ years of experience as a Training Specialist/ Trainer in a similar role.
2. Good communication skills
3. Should know the local language (Kannada) to interact with ground team
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
3
Training Specialist
Bengaluru, Karnataka
Computacenter
Posted 2 days ago
Job Viewed
Job Description
Job Title: Learning & Development Specialist/Administrator
Location: Bengaluru, India
Department: Human Resources – Learning & Development
Reports To: L&D Manager
If this opportunity interests you, please share your updated resume to with below details.
Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
Notice Period:
Position Summary:
Computacenter is seeking a detail-oriented and proactive Learning & Development Administrator to support the delivery of learning initiatives across regions. This role involves close coordination with our master training vendor, managing end-to-end program logistics, overseeing learner experience, and maintaining accurate reporting on training effectiveness, participation, and compliance. The ideal candidate will have strong communication skills, a collaborative mindset, and a passion for continuous improvement in learning delivery.
Key Responsibilities:
Program Management & Coordination
- Manage end-to-end execution of learning programs, including scheduling, logistics, and stakeholder communication
- Coordinate closely with our master training vendor to ensure timely delivery and quality of workshops
- Monitor program timelines, attendance, and completion status
New Employee Induction
- Conduct and manage new employee induction for new hires in India
- Ensure induction modules are delivered consistently and effectively
- Collect and analyze feedback to enhance the experience
Learning Experience & Feedback
- Own the learner experience across all programs, ensuring engagement and relevance
- Collect, analyze, and report on learner feedback to inform program improvements
- Collaborate with facilitators and internal teams to enhance content and delivery
Training Reporting
- Periodic reports on training effectiveness, participation, and compliance
- Ensure data accuracy and support audit requirements
LMS Administration
- Manage content and user experience on the Learning Management System (LMS)
- Collaborate with internal teams to enhance LMS functionality and reporting
Stakeholder Communication
- Present program updates and insights to internal and external stakeholders
- Work with internal Communications to develop and share learning communications
Continuous Improvement
- Stay informed on L&D trends and best practices
- Actively seek feedback and contribute to the evolution of learning strategies
- Support innovation in learning design and delivery
Qualifications & Experience:
- Bachelor’s degree in Human Resources, Communications, Psychology, Education , or a related field
- Minimum of 7 years of total work experience , with at least 4 years in core L&D roles
- Experience working in a multi-regional or cross-cultural environment
- Hands-on experience with Learning Management Systems (LMS)
- Strong organizational, coordination, and stakeholder management skills
- Excellent verbal and written communication; confident presenter
- Proficiency in MS Office (Excel, PowerPoint) and data reporting tools
- Demonstrated openness to learning, feedback, and collaboration
This advertiser has chosen not to accept applicants from your region.
4
Training Specialist
Bengaluru, Karnataka
Computacenter
Posted 1 day ago
Job Viewed
Job Description
Job Title: Learning & Development Specialist/Administrator
Location: Bengaluru, India
Department: Human Resources – Learning & Development
Reports To: L&D Manager
If this opportunity interests you, please share your updated resume to with below details.
Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
Notice Period:
Position Summary:
Computacenter is seeking a detail-oriented and proactive Learning & Development Administrator to support the delivery of learning initiatives across regions. This role involves close coordination with our master training vendor, managing end-to-end program logistics, overseeing learner experience, and maintaining accurate reporting on training effectiveness, participation, and compliance. The ideal candidate will have strong communication skills, a collaborative mindset, and a passion for continuous improvement in learning delivery.
Key Responsibilities:
Program Management & Coordination
Manage end-to-end execution of learning programs, including scheduling, logistics, and stakeholder communication
Coordinate closely with our master training vendor to ensure timely delivery and quality of workshops
Monitor program timelines, attendance, and completion status
New Employee Induction
Conduct and manage new employee induction for new hires in India
Ensure induction modules are delivered consistently and effectively
Collect and analyze feedback to enhance the experience
Learning Experience & Feedback
Own the learner experience across all programs, ensuring engagement and relevance
Collect, analyze, and report on learner feedback to inform program improvements
Collaborate with facilitators and internal teams to enhance content and delivery
Training Reporting
Periodic reports on training effectiveness, participation, and compliance
Ensure data accuracy and support audit requirements
LMS Administration
Manage content and user experience on the Learning Management System (LMS)
Collaborate with internal teams to enhance LMS functionality and reporting
Stakeholder Communication
Present program updates and insights to internal and external stakeholders
Work with internal Communications to develop and share learning communications
Continuous Improvement
Stay informed on L&D trends and best practices
Actively seek feedback and contribute to the evolution of learning strategies
Support innovation in learning design and delivery
Qualifications & Experience:
Bachelor’s degree in Human Resources, Communications, Psychology, Education , or a related field
Minimum of 7 years of total work experience , with at least 4 years in core L&D roles
Experience working in a multi-regional or cross-cultural environment
Hands-on experience with Learning Management Systems (LMS)
Strong organizational, coordination, and stakeholder management skills
Excellent verbal and written communication; confident presenter
Proficiency in MS Office (Excel, PowerPoint) and data reporting tools
Demonstrated openness to learning, feedback, and collaboration
Location: Bengaluru, India
Department: Human Resources – Learning & Development
Reports To: L&D Manager
If this opportunity interests you, please share your updated resume to with below details.
Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
Notice Period:
Position Summary:
Computacenter is seeking a detail-oriented and proactive Learning & Development Administrator to support the delivery of learning initiatives across regions. This role involves close coordination with our master training vendor, managing end-to-end program logistics, overseeing learner experience, and maintaining accurate reporting on training effectiveness, participation, and compliance. The ideal candidate will have strong communication skills, a collaborative mindset, and a passion for continuous improvement in learning delivery.
Key Responsibilities:
Program Management & Coordination
Manage end-to-end execution of learning programs, including scheduling, logistics, and stakeholder communication
Coordinate closely with our master training vendor to ensure timely delivery and quality of workshops
Monitor program timelines, attendance, and completion status
New Employee Induction
Conduct and manage new employee induction for new hires in India
Ensure induction modules are delivered consistently and effectively
Collect and analyze feedback to enhance the experience
Learning Experience & Feedback
Own the learner experience across all programs, ensuring engagement and relevance
Collect, analyze, and report on learner feedback to inform program improvements
Collaborate with facilitators and internal teams to enhance content and delivery
Training Reporting
Periodic reports on training effectiveness, participation, and compliance
Ensure data accuracy and support audit requirements
LMS Administration
Manage content and user experience on the Learning Management System (LMS)
Collaborate with internal teams to enhance LMS functionality and reporting
Stakeholder Communication
Present program updates and insights to internal and external stakeholders
Work with internal Communications to develop and share learning communications
Continuous Improvement
Stay informed on L&D trends and best practices
Actively seek feedback and contribute to the evolution of learning strategies
Support innovation in learning design and delivery
Qualifications & Experience:
Bachelor’s degree in Human Resources, Communications, Psychology, Education , or a related field
Minimum of 7 years of total work experience , with at least 4 years in core L&D roles
Experience working in a multi-regional or cross-cultural environment
Hands-on experience with Learning Management Systems (LMS)
Strong organizational, coordination, and stakeholder management skills
Excellent verbal and written communication; confident presenter
Proficiency in MS Office (Excel, PowerPoint) and data reporting tools
Demonstrated openness to learning, feedback, and collaboration
This advertiser has chosen not to accept applicants from your region.
5
Training Specialist
Bengaluru, Karnataka
Bodycraft Salon Spa and Clinic
Posted 2 days ago
Job Viewed
Job Description
1. Job Purpose:-
To drive people capability building and talent management initiatives across the organization through structured frameworks, robust processes, and data-driven insights. Responsible for enabling growth, sustainability, governance, and people centricity via training, SOP development, talent journeys, and project delivery.
2. Key Result Areas (KRAs) and Responsibilities:-
A. Growth & Capability Building
Develop, execute, and continuously improve the POC Framework.
Conduct Training Need Analysis (TNA), Training Need Identification (TNI), and deliver training interventions.
Map training plans to business requirements and maintain a capability dashboard.
Drive training throughput and ensure execution.
Maintain and update records – dashboards, calendars, reports.
Ensure closure of training milestones as per defined schedules.
Adhere to SOPs and enable organisational process improvements.
Develop, implement, and monitor adherence to new/existing processes and SOPs.
Drive alignment meetings and internal communication with trainers.
B. Projects and Innovation
Lead projects such as:
Development of sales models and modules.
Design and implementation of LMS & automation for training and operational processes.
Rollout of engagement platforms.
Support franchise onboarding and career progression programs across corporate and business units.
C. Talent Management & Employee Journey
Manage employee lifecycle mapping and progression frameworks.
Skill mapping and optimising talent using OSM (Organisation Structure Mapping).
Design, execute and monitor career progression and IJP (Internal Job Posting) avenues.
Foster retention through Individual/Organizational Development Planning (IDP/ODP/ADP).
D. Learning Journey
Curate and update service training modules for internal/external stakeholders.
Conduct audits to measure training delivery quality.
Ensure TTT (Train-the-Trainer) programs are regularly conducted.
Track trends and innovations for module enhancement.
E. Governance & Compliance
Oversee POC operational processes and program adherence.
Ensure preparation, adherence, and review of key documents (CPP, MAS, requisition, and hierarchy sheets).
Lead the design and implementation of organizational SOPs and compliance processes.
Organize regular townhalls and coordinate timely report submissions.
F. People Centricity & Organizational Development
Champion people alignment and organizational goals.
Create and implement career progression paths.
Drive mutual alignment through escalations management, redressal committees, and sign-off processes.
Support franchisee structure alignment and drive operational effectiveness at outlet level.
G. Stakeholder/Team Management
Facilitate team education, skill development, and performance review.
Upskill internal and external trainers/teams according to the framework.
Timely talent recognition and remedial planning.
Drive cross-functional team alignment and performance enhancement.
3. Key Performance Indicators (KPIs)
% completion of capability building initiatives vs. plan
Training attendance and throughput metrics
Adherence to SOP and reporting deadlines
Employee retention and internal movement statistics
Timeliness and quality of career pathing and progression frameworks
Stakeholder feedback: satisfaction and engagement scores
4. Short-/Mid-/Long-Term Milestones
(Illustrative only; refer to Milestones worksheet for full list)
Short Term: Conduct Tell Me sessions, daily hygiene re-implementation, team KRA/KPI setting, corporate CPP framework design.
Mid Term: Rework and alignment of training modules, mapping skill-designation alignment, mentor-buddy system post-NHOP.
Long Term: Expansion of trainers through IJP, master module development for leadership, L&D perspective integration.
5. Requirements
Education: Graduate in HR, Business Administration, or relevant field; specialized certifications in L&D/Talent Management preferred.
Experience: 4-7 years in Learning & Development, Talent Management, or Capability Building roles; prior experience with SOP/process development required.
Skills:
Strong planning, project management, and documentation abilities
Excellent communication, stakeholder management, and facilitation skills
Data-driven, strong on process orientation
Ability to develop and implement digital training tools
6. Key Relationships
Internal: All business verticals (Salon, Skin, Clinic, Ops, etc.), Trainers, Business Heads, Corporate HR
External: Franchise partners, Training vendors, Automation/LMS providers
7. Success Profile
Consistently meets or exceeds defined KRAs and KPIs
Proactive in driving business-linked interventions
Recognised for outstanding organizational value contribution
Demonstrated ability to enable sustainable capability building
Working Days:- 6 Days ( Sunday Off)
Location:- Koramangala, Bangalore
To drive people capability building and talent management initiatives across the organization through structured frameworks, robust processes, and data-driven insights. Responsible for enabling growth, sustainability, governance, and people centricity via training, SOP development, talent journeys, and project delivery.
2. Key Result Areas (KRAs) and Responsibilities:-
A. Growth & Capability Building
Develop, execute, and continuously improve the POC Framework.
Conduct Training Need Analysis (TNA), Training Need Identification (TNI), and deliver training interventions.
Map training plans to business requirements and maintain a capability dashboard.
Drive training throughput and ensure execution.
Maintain and update records – dashboards, calendars, reports.
Ensure closure of training milestones as per defined schedules.
Adhere to SOPs and enable organisational process improvements.
Develop, implement, and monitor adherence to new/existing processes and SOPs.
Drive alignment meetings and internal communication with trainers.
B. Projects and Innovation
Lead projects such as:
Development of sales models and modules.
Design and implementation of LMS & automation for training and operational processes.
Rollout of engagement platforms.
Support franchise onboarding and career progression programs across corporate and business units.
C. Talent Management & Employee Journey
Manage employee lifecycle mapping and progression frameworks.
Skill mapping and optimising talent using OSM (Organisation Structure Mapping).
Design, execute and monitor career progression and IJP (Internal Job Posting) avenues.
Foster retention through Individual/Organizational Development Planning (IDP/ODP/ADP).
D. Learning Journey
Curate and update service training modules for internal/external stakeholders.
Conduct audits to measure training delivery quality.
Ensure TTT (Train-the-Trainer) programs are regularly conducted.
Track trends and innovations for module enhancement.
E. Governance & Compliance
Oversee POC operational processes and program adherence.
Ensure preparation, adherence, and review of key documents (CPP, MAS, requisition, and hierarchy sheets).
Lead the design and implementation of organizational SOPs and compliance processes.
Organize regular townhalls and coordinate timely report submissions.
F. People Centricity & Organizational Development
Champion people alignment and organizational goals.
Create and implement career progression paths.
Drive mutual alignment through escalations management, redressal committees, and sign-off processes.
Support franchisee structure alignment and drive operational effectiveness at outlet level.
G. Stakeholder/Team Management
Facilitate team education, skill development, and performance review.
Upskill internal and external trainers/teams according to the framework.
Timely talent recognition and remedial planning.
Drive cross-functional team alignment and performance enhancement.
3. Key Performance Indicators (KPIs)
% completion of capability building initiatives vs. plan
Training attendance and throughput metrics
Adherence to SOP and reporting deadlines
Employee retention and internal movement statistics
Timeliness and quality of career pathing and progression frameworks
Stakeholder feedback: satisfaction and engagement scores
4. Short-/Mid-/Long-Term Milestones
(Illustrative only; refer to Milestones worksheet for full list)
Short Term: Conduct Tell Me sessions, daily hygiene re-implementation, team KRA/KPI setting, corporate CPP framework design.
Mid Term: Rework and alignment of training modules, mapping skill-designation alignment, mentor-buddy system post-NHOP.
Long Term: Expansion of trainers through IJP, master module development for leadership, L&D perspective integration.
5. Requirements
Education: Graduate in HR, Business Administration, or relevant field; specialized certifications in L&D/Talent Management preferred.
Experience: 4-7 years in Learning & Development, Talent Management, or Capability Building roles; prior experience with SOP/process development required.
Skills:
Strong planning, project management, and documentation abilities
Excellent communication, stakeholder management, and facilitation skills
Data-driven, strong on process orientation
Ability to develop and implement digital training tools
6. Key Relationships
Internal: All business verticals (Salon, Skin, Clinic, Ops, etc.), Trainers, Business Heads, Corporate HR
External: Franchise partners, Training vendors, Automation/LMS providers
7. Success Profile
Consistently meets or exceeds defined KRAs and KPIs
Proactive in driving business-linked interventions
Recognised for outstanding organizational value contribution
Demonstrated ability to enable sustainable capability building
Working Days:- 6 Days ( Sunday Off)
Location:- Koramangala, Bangalore
This advertiser has chosen not to accept applicants from your region.
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Training Specialist
Bengaluru, Karnataka
Bodycraft Salon Spa and Clinic
Posted today
Job Viewed
Job Description
1. Job Purpose:-
To drive people capability building and talent management initiatives across the organization through structured frameworks, robust processes, and data-driven insights. Responsible for enabling growth, sustainability, governance, and people centricity via training, SOP development, talent journeys, and project delivery.
2. Key Result Areas (KRAs) and Responsibilities:-
A. Growth & Capability Building
- Develop, execute, and continuously improve the POC Framework.
- Conduct Training Need Analysis (TNA), Training Need Identification (TNI), and deliver training interventions.
- Map training plans to business requirements and maintain a capability dashboard.
- Drive training throughput and ensure execution.
- Maintain and update records – dashboards, calendars, reports.
- Ensure closure of training milestones as per defined schedules.
- Adhere to SOPs and enable organisational process improvements.
- Develop, implement, and monitor adherence to new/existing processes and SOPs.
- Drive alignment meetings and internal communication with trainers.
B. Projects and Innovation
- Lead projects such as:
- Development of sales models and modules.
- Design and implementation of LMS & automation for training and operational processes.
- Rollout of engagement platforms.
- Support franchise onboarding and career progression programs across corporate and business units.
C. Talent Management & Employee Journey
- Manage employee lifecycle mapping and progression frameworks.
- Skill mapping and optimising talent using OSM (Organisation Structure Mapping).
- Design, execute and monitor career progression and IJP (Internal Job Posting) avenues.
- Foster retention through Individual/Organizational Development Planning (IDP/ODP/ADP).
D. Learning Journey
- Curate and update service training modules for internal/external stakeholders.
- Conduct audits to measure training delivery quality.
- Ensure TTT (Train-the-Trainer) programs are regularly conducted.
- Track trends and innovations for module enhancement.
E. Governance & Compliance
- Oversee POC operational processes and program adherence.
- Ensure preparation, adherence, and review of key documents (CPP, MAS, requisition, and hierarchy sheets).
- Lead the design and implementation of organizational SOPs and compliance processes.
- Organize regular townhalls and coordinate timely report submissions.
F. People Centricity & Organizational Development
- Champion people alignment and organizational goals.
- Create and implement career progression paths.
- Drive mutual alignment through escalations management, redressal committees, and sign-off processes.
- Support franchisee structure alignment and drive operational effectiveness at outlet level.
G. Stakeholder/Team Management
- Facilitate team education, skill development, and performance review.
- Upskill internal and external trainers/teams according to the framework.
- Timely talent recognition and remedial planning.
- Drive cross-functional team alignment and performance enhancement.
3. Key Performance Indicators (KPIs)
- % completion of capability building initiatives vs. plan
- Training attendance and throughput metrics
- Adherence to SOP and reporting deadlines
- Employee retention and internal movement statistics
- Timeliness and quality of career pathing and progression frameworks
- Stakeholder feedback: satisfaction and engagement scores
4. Short-/Mid-/Long-Term Milestones
(Illustrative only; refer to Milestones worksheet for full list)
- Short Term: Conduct Tell Me sessions, daily hygiene re-implementation, team KRA/KPI setting, corporate CPP framework design.
- Mid Term: Rework and alignment of training modules, mapping skill-designation alignment, mentor-buddy system post-NHOP.
- Long Term: Expansion of trainers through IJP, master module development for leadership, L&D perspective integration.
5. Requirements
- Education: Graduate in HR, Business Administration, or relevant field; specialized certifications in L&D/Talent Management preferred.
- Experience: 4-7 years in Learning & Development, Talent Management, or Capability Building roles; prior experience with SOP/process development required.
- Skills:
- Strong planning, project management, and documentation abilities
- Excellent communication, stakeholder management, and facilitation skills
- Data-driven, strong on process orientation
- Ability to develop and implement digital training tools
6. Key Relationships
- Internal: All business verticals (Salon, Skin, Clinic, Ops, etc.), Trainers, Business Heads, Corporate HR
- External: Franchise partners, Training vendors, Automation/LMS providers
7. Success Profile
- Consistently meets or exceeds defined KRAs and KPIs
- Proactive in driving business-linked interventions
- Recognised for outstanding organizational value contribution
- Demonstrated ability to enable sustainable capability building
Working Days:- 6 Days ( Sunday Off)
Location:- Koramangala, Bangalore
This advertiser has chosen not to accept applicants from your region.
7
Training Specialist
Bengaluru, Karnataka
Computacenter
Posted today
Job Viewed
Job Description
Job Title: Learning & Development Specialist/Administrator
Location: Bengaluru, India
Department: Human Resources – Learning & Development
Reports To: L&D Manager
If this opportunity interests you, please share your updated resume to with below details.
Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
Notice Period:
Position Summary:
Computacenter is seeking a detail-oriented and proactive Learning & Development Administrator to support the delivery of learning initiatives across regions. This role involves close coordination with our master training vendor, managing end-to-end program logistics, overseeing learner experience, and maintaining accurate reporting on training effectiveness, participation, and compliance. The ideal candidate will have strong communication skills, a collaborative mindset, and a passion for continuous improvement in learning delivery.
Key Responsibilities:
Program Management & Coordination
- Manage end-to-end execution of learning programs, including scheduling, logistics, and stakeholder communication
- Coordinate closely with our master training vendor to ensure timely delivery and quality of workshops
- Monitor program timelines, attendance, and completion status
New Employee Induction
- Conduct and manage new employee induction for new hires in India
- Ensure induction modules are delivered consistently and effectively
- Collect and analyze feedback to enhance the experience
Learning Experience & Feedback
- Own the learner experience across all programs, ensuring engagement and relevance
- Collect, analyze, and report on learner feedback to inform program improvements
- Collaborate with facilitators and internal teams to enhance content and delivery
Training Reporting
- Periodic reports on training effectiveness, participation, and compliance
- Ensure data accuracy and support audit requirements
LMS Administration
- Manage content and user experience on the Learning Management System (LMS)
- Collaborate with internal teams to enhance LMS functionality and reporting
Stakeholder Communication
- Present program updates and insights to internal and external stakeholders
- Work with internal Communications to develop and share learning communications
Continuous Improvement
- Stay informed on L&D trends and best practices
- Actively seek feedback and contribute to the evolution of learning strategies
- Support innovation in learning design and delivery
Qualifications & Experience:
- Bachelor’s degree in Human Resources, Communications, Psychology, Education , or a related field
- Minimum of 7 years of total work experience , with at least 4 years in core L&D roles
- Experience working in a multi-regional or cross-cultural environment
- Hands-on experience with Learning Management Systems (LMS)
- Strong organizational, coordination, and stakeholder management skills
- Excellent verbal and written communication; confident presenter
- Proficiency in MS Office (Excel, PowerPoint) and data reporting tools
- Demonstrated openness to learning, feedback, and collaboration
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