305 Training jobs in Bengaluru

Communication Coach, Corporate Training

Bengaluru, Karnataka PHH Mortgage

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Job Description

POSITION SUMMARY:  The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards.

JOB FUNCTION AND RESPONSIBILITIES:

  • Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor
  • Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.)
  • Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores
  • Motivating the advisors to improve their service and voice quality and reiterating importance of NPS
  • Design and run campaigns to improve the overall NPS for the process
  • Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas
  • Arranging initiatives and/or campaigns with focus on voice and customer service quality
    Maintaining & Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews
  • Participate in Calibrations and achieve the variance targets laid down by the departments
  • Conducting Refresher training sessions for the advisors as per standard monthly targets
  • QUALIFICATION:

  • Graduation is mandatory
  • Relevant - years of auditing & coaching experience in a Contact Center environment
  • Good in Excel and strong written and Verbal Communication and Presentation skills
  • Proficient in designing training modules and delivering refresher/remediation trainings
  • Strong knowledge on Communication Skills & experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc.
  • Tactful in handling difficult situations and ability to multitask
  • Ability to work under pressure and meet stringent call monitoring targets/willingness to work / - needs to be comfortable with working in night shifts
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    Training Manager

    Bengaluru, Karnataka Marriott

    Posted 10 days ago

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    Job Description

    **Additional Information**
    **Job Number**
    **Job Category** Human Resources
    **Location** Bengaluru Marriott Hotel Whitefield, 8th Road, Plot No 75, Bengaluru, Karnataka, India, VIEW ON MAP ( Full Time
    **Located Remotely?** N
    **Position Type** Management
    **JOB SUMMARY**
    Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
    **CANDIDATE PROFILE**
    **Education and Experience**
    - 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
    OR
    - 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
    **CORE WORK ACTIVITIES**
    **Administering Employee Training Programs**
    - Promotes and informs employees about all training programs.
    - Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
    - Helps employees identify specific behaviors that will contribute to service excellence.
    - Ensures employees receive on-going training to understand guest expectations.
    - Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
    - Meets with training cadre on a regular basis to support training efforts.
    - Observes service behaviors of employees and provides feedback to individuals and/or managers.
    **Evaluating Training Programs Effectiveness**
    - Monitors enrollment and attendance at training classes.
    - Meets regularly with participants to assess progress and address concerns.
    - Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
    - Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
    - Measures transfer of learning from training courses to the operation.
    - Ensures adult learning principles are incorporated into training programs.
    **Developing Training Program Plans and Budgets**
    - Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
    - Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
    - Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
    - Aligns current training and development programs to effectively impact key business indicators.
    - Establishes guidelines so employees understand expectations and parameters.
    - Develops specific training to improve service performance.
    - Drives brand values and philosophy in all training and development activities.
    - Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
    **Managing Training Budgets**
    - Participates in the development of the Training budget as required.
    - Manages budget in alignment with Human Resources and property financial goals.
    - Manages department controllable expenses to achieve or exceed budgeted goals.
    - Utilizes P-card if appropriate to control and monitor departmental expenditures.
    _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
    Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    This advertiser has chosen not to accept applicants from your region.

    Training Coordinator

    Bengaluru, Karnataka Astellas Pharma

    Posted 17 days ago

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    Job Description

    Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!
    Astellas' Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are in India, Poland and Mexico.
    The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands.
    Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company's strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients is a hybrid position and is based in Bangalore, India. At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas' Responsible Flexibility Guidelines.
    **Purpose and Scope**
    This position will ensure the effective and efficient operation of DigitalX training activities by providing comprehensive support for day-to-day operations.
    **Responsibilities and Accountabilities**
    + Develop and implement training programs based on organizational needs and employee feedback.
    + Coordinate logistics for training sessions, including scheduling, venue arrangements, and materials preparation.
    + Collaborate with subject matter experts to create engaging training content and resources.
    + Monitor and evaluate the effectiveness of training programs through feedback and assessments.
    + Maintain training records and documentation to ensure compliance and track employee progress.
    + Assist in the onboarding process for new employees, providing necessary training and resources.
    + Stay updated on industry trends and best practices in training and development.
    + Support the development of a learning culture within the organization.
    **Required Qualifications**
    + Bachelor's degree in Education, Business Administration, or a related field.
    + 5 years related experience
    + Proficiency in using Learning Management Systems (LMS) and SharePoint.
    + Familiarity with data management and reporting tools (e.g., Excel, Power BI).
    + Knowledge of digital training methodologies and instructional design principles.
    + Customer service focused towards both internal and external customer and business partners.
    + Strong problem-solving skills
    + Ability to prioritize and organize a high-volume workflow and follow up project through to completion, ensuring attention to detail and high level of accuracy.
    + Excellent written and verbal communication skills.
    + High attention to detail
    + Proactive and flexible attitude
    + Ability to work independently with little supervision as well as in a team setting in global environment
    + Self-directed within the scope of their duties and responsibilities.
    + Exercises considerable latitude in determining approaches to assignments.
    + Strong consulting skills and ability to influence the outcome
    **Preferred Qualifications**
    + Experience with SuccessFactors LMS
    + Relevant certifications in training and development (e.g., ATD, CPTD) or project management (e.g., PMP) are a plus.
    Category
    Astellas is committed to equality of opportunity in all aspects of employment.
    EOE including Disability/Protected Veterans
    This advertiser has chosen not to accept applicants from your region.

    Training Lead

    Bangalore, Karnataka Kyndryl

    Posted 17 days ago

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    Job Description

    **Who We Are**
    At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
    **The Role**
    Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven Learning Consulting to join our team and break out of the hierarchy to rewrite the rules for what comes next.
    As an Learning Consulting at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy.
    **Responsibilities:**
    + Lead the development and execution of the overall OCM training strategy in alignment with the broader OCM approach and client objectives.
    + Oversee the analysis of training needs arising from organizational changes and transformation initiatives, collaborating with OCM Consultants and client stakeholders.
    + Define learning objectives and design comprehensive training programs that support user adoption and proficiency.
    + Manage the end-to-end development of engaging training materials across various modalities, including instructor-led, virtual, blended learning, and self-paced e-learning.
    + Provide expert guidance and mentorship to Training Analysts in the design and development of training content, including online courseware using tools such as Adobe Captivate, Articulate Storyline, and Rise.
    + Strategically manage the Learning Management System (LMS), ensuring effective course deployment, user management, tracking, and reporting capabilities.
    + Develop and manage training plans, schedules, and resource allocation to ensure timely and effective delivery.
    + Facilitate train-the-trainer sessions and provide guidance to client training resources as needed.
    + Establish and maintain strong relationships with client training teams and subject matter experts.
    + Oversee the collection and analysis of training feedback and metrics to evaluate program effectiveness and identify areas for improvement.
    + Drive continuous improvement of training methodologies, tools, and processes within the OCM practice.
    + Contribute to the development of proposals and client presentations related to training strategy and delivery.
    + Manage vendor relationships related to training development and delivery (e.g., e-learning development partners).
    + Ensure training deliverables adhere to project governance and quality standards.
    + Identify and mitigate potential risks and issues related to training delivery.
    **Your Future at Kyndryl**
    As an Learning Consulting at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
    **Who You Are**
    You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
    **Required Technical and Professional Experience**
    + Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, or a related field.
    + 7+ years of progressive experience in training development and delivery, with a focus on organizational change management initiatives.
    + Proven experience in leading the design and development of comprehensive training programs across various modalities.
    + Deep understanding of instructional design principles, adult learning theories, and evaluation methodologies (Kirkpatrick Model, etc.).
    + Expertise in developing interactive and engaging online courseware using industry-standard tools such as Adobe Captivate/ Articulate Storyline/ Rise, and similar platforms.
    + Extensive experience in the strategic management and administration of Learning Management Systems (LMS).
    + Strong project management skills with the ability to manage multiple projects and deadlines effectively.
    + Excellent communication 1 (written and verbal), presentation, and facilitation skills.
    + Strong leadership, coaching, and mentoring abilities.
    + Ability to build strong relationships with clients and stakeholders at all levels.
    + Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
    **Preferred Technical and Professional Experience**
    + Master's degree in Instructional Design, Educational Technology, or a related field.
    + Relevant certifications in training and development (e.g., CPTD, ATD Master Trainer).
    + Experience with video production and multimedia development.
    + Knowledge of change management methodologies (e.g., Prosci ADKAR).
    + Experience in a consulting environment.
    + Experience with data analytics and reporting related to training effectiveness.
    **Being You**
    Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
    **What You Can Expect**
    With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
    **Get Referred!**
    If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
    Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
    This advertiser has chosen not to accept applicants from your region.

    Training Analyst

    Bangalore, Karnataka Kyndryl

    Posted 17 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    **Who We Are**
    At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
    **The Role**
    Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven IT/Cloud Consultant to join our team and break out of the hierarchy to rewrite the rules for what comes next.
    As an IT/Cloud Consultant at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy.
    In this role, you will be at the forefront of strategic decision-making, defining sourcing strategies, and selecting providers that align with our customers' IT and automation strategies. You will be the trusted advisor, accountable for delivering highly complex, multi-disciplined consulting engagements that provide lasting and measurable value to our esteemed customers. Your expertise in prioritizing use cases, conducting ROI and business case analyses, and seamlessly incorporating security and resiliency into future state designs will shape the foundation for success.
    You will strategically develop a future state vision and roadmap, revolutionizing the infrastructure and network requirements to meet the ever-evolving needs of both IT and business. You'll be the catalyst for improved performance and productivity, identifying areas where efficiency can be optimized, costs minimized, risks reduced, and performance enhanced. You will capture, prioritize, and analyze technical requirements, both functional and non-functional, ensuring that every aspect of the solution is meticulously crafted to perfection.
    But it doesn't stop there. Your impact will extend beyond individual projects. As a thought leader, you will shape the evolution of our intellectual capital assets and contribute to the development of practice resources, solidifying our position as industry trailblazers. Join us at Kyndryl and be a part of our unstoppable growth - where every challenge is an opportunity and innovation knows no bounds.
    **Responsibilities:**
    + Report to the Training Lead and support the execution of the overall OCM training strategy.
    + Collaborate with the OCM team and subject matter experts to understand training needs arising from organizational changes and transformation initiatives.
    + Analyze target audiences and their learning requirements to inform the design of effective training solutions.
    + Design and develop engaging training materials, including instructor-led presentations, job aids, quick reference guides, and other supporting documentation.
    + Develop online courseware using e-learning development tools such as Adobe Captivate, Articulate Storyline, Rise, and others.
    + Assist in the management and administration of the Learning Management System (LMS), including course uploads, user management, and reporting.
    + Contribute to the development of training plans and schedules.
    + Coordinate logistics for training sessions, including scheduling, communication, and resource allocation.
    + Support the delivery of training sessions, potentially including virtual and in-person facilitation under the guidance of the Training Lead.
    + Gather feedback on training effectiveness and contribute to the continuous improvement of training materials and delivery methods.
    + Maintain training documentation and ensure materials are up-to-date and accessible.
    + Assist in the development of communication plans related to training initiatives.
    + Contribute to the development of metrics and reports to track training participation and impact.
    + Stay informed about best practices in training design, development, and delivery.
    **Your Future at Kyndryl**
    As an IT/Cloud Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
    **Who You Are**
    You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
    **Required Technical and Professional Experience**
    + Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, or a related field.
    + 3-5 years of experience in a training development or instructional design role.
    + Experience in designing and developing training materials for various delivery methods (instructor-led, virtual, self-paced).
    + Familiarity with instructional design principles and adult learning theories.
    + Demonstrated proficiency with at least one online training development tool (e.g., Adobe Captivate, Articulate Storyline, Rise).
    + Experience with Learning Management Systems (LMS) administration and functionality.
    + Strong written and verbal communication skills.
    + Excellent organizational and time management skills.
    + Ability to work collaboratively in a team environment.
    + Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
    + Strong attention to detail and accuracy.
    **Preferred Technical and Professional Experience**
    + Certification in training and development (e.g., CPTD, ATD).
    + Experience with video editing and multimedia development.
    + Knowledge of change management principles.
    + Experience in a consulting environment.
    + Familiarity with project management basics.
    **Being You**
    Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
    **What You Can Expect**
    With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
    **Get Referred!**
    If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
    Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
    This advertiser has chosen not to accept applicants from your region.

    Training Analyst

    Bangalore, Karnataka Kyndryl

    Posted 17 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    **Who We Are**
    At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
    **The Role**
    Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven IT/Cloud Consultant to join our team and break out of the hierarchy to rewrite the rules for what comes next.
    As an IT/Cloud Consultant at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy.
    In this role, you will be at the forefront of strategic decision-making, defining sourcing strategies, and selecting providers that align with our customers' IT and automation strategies. You will be the trusted advisor, accountable for delivering highly complex, multi-disciplined consulting engagements that provide lasting and measurable value to our esteemed customers. Your expertise in prioritizing use cases, conducting ROI and business case analyses, and seamlessly incorporating security and resiliency into future state designs will shape the foundation for success.
    You will strategically develop a future state vision and roadmap, revolutionizing the infrastructure and network requirements to meet the ever-evolving needs of both IT and business. You'll be the catalyst for improved performance and productivity, identifying areas where efficiency can be optimized, costs minimized, risks reduced, and performance enhanced. You will capture, prioritize, and analyze technical requirements, both functional and non-functional, ensuring that every aspect of the solution is meticulously crafted to perfection.
    But it doesn't stop there. Your impact will extend beyond individual projects. As a thought leader, you will shape the evolution of our intellectual capital assets and contribute to the development of practice resources, solidifying our position as industry trailblazers. Join us at Kyndryl and be a part of our unstoppable growth - where every challenge is an opportunity and innovation knows no bounds.
    **Responsibilities:**
    + Report to the Training Lead and support the execution of the overall OCM training strategy.
    + Collaborate with the OCM team and subject matter experts to understand training needs arising from organizational changes and transformation initiatives.
    + Analyze target audiences and their learning requirements to inform the design of effective training solutions.
    + Design and develop engaging training materials, including instructor-led presentations, job aids, quick reference guides, and other supporting documentation.
    + Develop online courseware using e-learning development tools such as Adobe Captivate, Articulate Storyline, Rise, and others.
    + Assist in the management and administration of the Learning Management System (LMS), including course uploads, user management, and reporting.
    + Contribute to the development of training plans and schedules.
    + Coordinate logistics for training sessions, including scheduling, communication, and resource allocation.
    + Support the delivery of training sessions, potentially including virtual and in-person facilitation under the guidance of the Training Lead.
    + Gather feedback on training effectiveness and contribute to the continuous improvement of training materials and delivery methods.
    + Maintain training documentation and ensure materials are up-to-date and accessible.
    + Assist in the development of communication plans related to training initiatives.
    + Contribute to the development of metrics and reports to track training participation and impact.
    + Stay informed about best practices in training design, development, and delivery.
    **Your Future at Kyndryl**
    As an IT/Cloud Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
    **Who You Are**
    You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
    **Required Technical and Professional Experience**
    + Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, or a related field.
    + 5-7 years of experience in a training development or instructional design role.
    + Experience in designing and developing training materials for various delivery methods (instructor-led, virtual, self-paced).
    + Familiarity with instructional design principles and adult learning theories.
    + Demonstrated proficiency with at least one online training development tool (e.g., Adobe Captivate, Articulate Storyline, Rise).
    + Experience with Learning Management Systems (LMS) administration and functionality.
    + Strong written and verbal communication skills.
    + Excellent organizational and time management skills.
    + Ability to work collaboratively in a team environment.
    + Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
    + Strong attention to detail and accuracy.
    **Preferred Technical and Professional Experience**
    + Certification in training and development (e.g., CPTD, ATD).
    + Experience with video editing and multimedia development.
    + Knowledge of change management principles.
    + Experience in a consulting environment.
    + Familiarity with project management basics.
    **Being You**
    Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
    **What You Can Expect**
    With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
    **Get Referred!**
    If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
    Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
    This advertiser has chosen not to accept applicants from your region.

    Training Analyst

    Bangalore, Karnataka Kyndryl

    Posted 17 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    **Who We Are**
    At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
    **The Role**
    Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven IT/Cloud Consultant to join our team and break out of the hierarchy to rewrite the rules for what comes next.
    As an IT/Cloud Consultant at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy.
    In this role, you will be at the forefront of strategic decision-making, defining sourcing strategies, and selecting providers that align with our customers' IT and automation strategies. You will be the trusted advisor, accountable for delivering highly complex, multi-disciplined consulting engagements that provide lasting and measurable value to our esteemed customers. Your expertise in prioritizing use cases, conducting ROI and business case analyses, and seamlessly incorporating security and resiliency into future state designs will shape the foundation for success.
    You will strategically develop a future state vision and roadmap, revolutionizing the infrastructure and network requirements to meet the ever-evolving needs of both IT and business. You'll be the catalyst for improved performance and productivity, identifying areas where efficiency can be optimized, costs minimized, risks reduced, and performance enhanced. You will capture, prioritize, and analyze technical requirements, both functional and non-functional, ensuring that every aspect of the solution is meticulously crafted to perfection.
    But it doesn't stop there. Your impact will extend beyond individual projects. As a thought leader, you will shape the evolution of our intellectual capital assets and contribute to the development of practice resources, solidifying our position as industry trailblazers. Join us at Kyndryl and be a part of our unstoppable growth - where every challenge is an opportunity and innovation knows no bounds.
    **Responsibilities:**
    + Report to the Training Lead and support the execution of the overall OCM training strategy.
    + Collaborate with the OCM team and subject matter experts to understand training needs arising from organizational changes and transformation initiatives.
    + Analyze target audiences and their learning requirements to inform the design of effective training solutions.
    + Design and develop engaging training materials, including instructor-led presentations, job aids, quick reference guides, and other supporting documentation.
    + Develop online courseware using e-learning development tools such as Adobe Captivate, Articulate Storyline, Rise, and others.
    + Assist in the management and administration of the Learning Management System (LMS), including course uploads, user management, and reporting.
    + Contribute to the development of training plans and schedules.
    + Coordinate logistics for training sessions, including scheduling, communication, and resource allocation.
    + Support the delivery of training sessions, potentially including virtual and in-person facilitation under the guidance of the Training Lead.
    + Gather feedback on training effectiveness and contribute to the continuous improvement of training materials and delivery methods.
    + Maintain training documentation and ensure materials are up-to-date and accessible.
    + Assist in the development of communication plans related to training initiatives.
    + Contribute to the development of metrics and reports to track training participation and impact.
    + Stay informed about best practices in training design, development, and delivery.
    **Your Future at Kyndryl**
    As an IT/Cloud Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
    **Who You Are**
    You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
    **Required Technical and Professional Experience**
    + Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, or a related field.
    + 5-7 years of experience in a training development or instructional design role.
    + Experience in designing and developing training materials for various delivery methods (instructor-led, virtual, self-paced).
    + Familiarity with instructional design principles and adult learning theories.
    + Demonstrated proficiency with at least one online training development tool (e.g., Adobe Captivate, Articulate Storyline, Rise).
    + Experience with Learning Management Systems (LMS) administration and functionality.
    + Strong written and verbal communication skills.
    + Excellent organizational and time management skills.
    + Ability to work collaboratively in a team environment.
    + Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
    + Strong attention to detail and accuracy.
    **Preferred Technical and Professional Experience**
    + Certification in training and development (e.g., CPTD, ATD).
    + Experience with video editing and multimedia development.
    + Knowledge of change management principles.
    + Experience in a consulting environment.
    + Familiarity with project management basics.
    **Being You**
    Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
    **What You Can Expect**
    With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
    **Get Referred!**
    If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
    Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
    This advertiser has chosen not to accept applicants from your region.
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    Training Analyst

    Bangalore, Karnataka Kyndryl

    Posted 17 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    **Who We Are**
    At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
    **The Role**
    Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven Learning Development to join our team and break out of the hierarchy to rewrite the rules for what comes next.
    As an Learning Development at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy.
    **Responsibilities:**
    + Report to the Training Lead and support the execution of the overall OCM training strategy.
    + Collaborate with the OCM team and subject matter experts to understand training needs arising from organizational changes and transformation initiatives.
    + Analyze target audiences and their learning requirements to inform the design of effective training solutions.
    + Design and develop engaging training materials, including instructor-led presentations, job aids, quick reference guides, and other supporting documentation.
    + Develop online courseware using e-learning development tools such as Adobe Captivate, Articulate Storyline, Rise, and others.
    + Assist in the management and administration of the Learning Management System (LMS), including course uploads, user management, and reporting.
    + Contribute to the development of training plans and schedules.
    + Coordinate logistics for training sessions, including scheduling, communication, and resource allocation.
    + Support the delivery of training sessions, potentially including virtual and in-person facilitation under the guidance of the Training Lead.
    + Gather feedback on training effectiveness and contribute to the continuous improvement of training materials and delivery methods.
    + Maintain training documentation and ensure materials are up-to-date and accessible.
    + Assist in the development of communication plans related to training initiatives.
    + Contribute to the development of metrics and reports to track training participation and impact.
    + Stay informed about best practices in training design, development, and delivery.
    **Your Future at Kyndryl**
    As an Learning Development at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
    **Who You Are**
    You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
    **Required Technical and Professional Experience**
    + Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, or a related field.
    + 6-7 years of experience in a training development or instructional design role.
    + Experience in designing and developing training materials for various delivery methods (instructor-led, virtual, self-paced).
    + Familiarity with instructional design principles and adult learning theories.
    + Demonstrated proficiency with at least one online training development tool (e.g., Adobe Captivate, Articulate Storyline, Rise).
    + Experience with Learning Management Systems (LMS) administration and functionality.
    + Strong written and verbal communication skills.
    + Excellent organizational and time management skills.
    + Ability to work collaboratively in a team environment.
    + Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
    + Strong attention to detail and accuracy.
    **Preferred Technical and Professional Experience**
    + Certification in training and development (e.g., CPTD, ATD).
    + Experience with video editing and multimedia development.
    + Knowledge of change management principles.
    + Experience in a consulting environment.
    + Familiarity with project management basics.
    **Being You**
    Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
    **What You Can Expect**
    With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
    **Get Referred!**
    If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
    Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
    This advertiser has chosen not to accept applicants from your region.

    Training Analyst

    Bangalore, Karnataka Kyndryl

    Posted 17 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    **Who We Are**
    At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
    **The Role**
    Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven Learning Development to join our team and break out of the hierarchy to rewrite the rules for what comes next.
    As an Learning Development at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy.
    **Responsibilities:**
    + Report to the Training Lead and support the execution of the overall OCM training strategy.
    + Collaborate with the OCM team and subject matter experts to understand training needs arising from organizational changes and transformation initiatives.
    + Analyze target audiences and their learning requirements to inform the design of effective training solutions.
    + Design and develop engaging training materials, including instructor-led presentations, job aids, quick reference guides, and other supporting documentation.
    + Develop online courseware using e-learning development tools such as Adobe Captivate, Articulate Storyline, Rise, and others.
    + Assist in the management and administration of the Learning Management System (LMS), including course uploads, user management, and reporting.
    + Contribute to the development of training plans and schedules.
    + Coordinate logistics for training sessions, including scheduling, communication, and resource allocation.
    + Support the delivery of training sessions, potentially including virtual and in-person facilitation under the guidance of the Training Lead.
    + Gather feedback on training effectiveness and contribute to the continuous improvement of training materials and delivery methods.
    + Maintain training documentation and ensure materials are up-to-date and accessible.
    + Assist in the development of communication plans related to training initiatives.
    + Contribute to the development of metrics and reports to track training participation and impact.
    + Stay informed about best practices in training design, development, and delivery.
    **Your Future at Kyndryl**
    As an Learning Development at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
    **Who You Are**
    You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
    **Required Technical and Professional Experience**
    + Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, or a related field.
    + 6-7 years of experience in a training development or instructional design role.
    + Experience in designing and developing training materials for various delivery methods (instructor-led, virtual, self-paced).
    + Familiarity with instructional design principles and adult learning theories.
    + Demonstrated proficiency with at least one online training development tool (e.g., Adobe Captivate, Articulate Storyline, Rise).
    + Experience with Learning Management Systems (LMS) administration and functionality.
    + Strong written and verbal communication skills.
    + Excellent organizational and time management skills.
    + Ability to work collaboratively in a team environment.
    + Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
    + Strong attention to detail and accuracy.
    **Preferred Technical and Professional Experience**
    + Certification in training and development (e.g., CPTD, ATD).
    + Experience with video editing and multimedia development.
    + Knowledge of change management principles.
    + Experience in a consulting environment.
    + Familiarity with project management basics.
    **Being You**
    Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
    **What You Can Expect**
    With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
    **Get Referred!**
    If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
    Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
    This advertiser has chosen not to accept applicants from your region.
     

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