73 Troubleshoot jobs in Hyderabad
L1 Technical Support
Hyderabad, Andhra Pradesh
Oracle
Posted 1 day ago
Job Viewed
Job Description
**Job Description**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical questions regarding the use of and troubleshooting for Oracle MICROS F&B Applications , as well as, post-sales non-technical customer inquiries via phone and electronic means. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
**Technical Support Analyst** - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces.
**Duties & Responsibilities**
+ Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voicesupport to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific.
+ Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
+ Providing remote support delivery and performing problem cause analysis
+ Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
+ Responsible for the entry, tracking and management of all incoming support calls in Oracle SupportTicketing tool.
+ Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
+ Anticipating customer needs and effectively addressing concerns related to their issue or resolution
+ Providing direct technical assistance to customers via phone, email, and Remote tools
+ Assist in configuring, installing, training and supporting the MICROS product suites (including: -Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required
+ Ensure familiarity with new releases as they become available
+ Obtain and maintain current certification in:
· Major Account accreditation
· Current application version
· Necessary SQL and technical skills
· Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures
+ Liaise with subject matter experts in the regional office on client requests for enhancements and development
+ Work with the customers to ensure that contractual service expectations are exceeded
+ Perform other duties as requested or as deemed appropriate
**Knowledge, Skills & Abilities Essential**
+ Minimum 3 years' IT Support experience preferably in installing/configuring/supporting/administering food and beverage management software products like Oracle Simphony, RES 3700,9700
+ Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable
+ Previous experience working with an automated support management and tracking tool in a support center environment
Or
+ relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience
+ Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure
+ Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware)
+ SQL Experience (preferred)
+ Previous experience working with an automated support management and tracking tool in a support centre environment
**Other Requirements**
+ Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications
+ Strong desire to provide high-quality customer service
+ Excellent written and verbal communication skills in English
+ Excellent problem-solving skills
+ Ability to effectively manage multiple tasks
+ Strong organizational skills
+ Team player who demonstrates positive, constructive interpersonal skills
+ Willing to work overtime and holidays as requested
+ Willing to work with a wide variety of cultures
+ Willing to be contactable on an on-call basis after-hours by mobile phone
+ Adhere to company standards, policy and procedure
**Abilities**
· Ability and credibility to work effectively with both our internal and external customers at all levels of the organization
· Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
· Creative thinking abilities, uses experiences and knowledge to create new ideas and think 'outside the square'
· A self-starter with initiative, drive and strong desire to succeed
· Ability to work in a logical methodical manner
· Ability to work under stress and meet deadlines
· Flexibility with people and time
*** Note: This job requires weekend support and shift work**
**We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change)**
**NAMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time)**
**EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time**
**APAC hours - 5.30 AM IST onwards**
**Work hours/Shifts can change depending on Business requirements**
**Responsibilities**
In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. This involves resolving technical questions regarding the use of and troubleshooting for Oracle MICROS F&B Applications , as well as, post-sales non-technical customer inquiries via phone and electronic means. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.
**Technical Support Analyst** - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces.
**Duties & Responsibilities**
+ Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voicesupport to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific.
+ Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
+ Providing remote support delivery and performing problem cause analysis
+ Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
+ Responsible for the entry, tracking and management of all incoming support calls in Oracle SupportTicketing tool.
+ Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
+ Anticipating customer needs and effectively addressing concerns related to their issue or resolution
+ Providing direct technical assistance to customers via phone, email, and Remote tools
+ Assist in configuring, installing, training and supporting the MICROS product suites (including: -Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required
+ Ensure familiarity with new releases as they become available
+ Obtain and maintain current certification in:
· Major Account accreditation
· Current application version
· Necessary SQL and technical skills
· Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures
+ Liaise with subject matter experts in the regional office on client requests for enhancements and development
+ Work with the customers to ensure that contractual service expectations are exceeded
+ Perform other duties as requested or as deemed appropriate
**Knowledge, Skills & Abilities Essential**
+ Minimum 3 years' IT Support experience preferably in installing/configuring/supporting/administering food and beverage management software products like Oracle Simphony, RES 3700,9700
+ Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable
+ Previous experience working with an automated support management and tracking tool in a support center environment
Or
+ relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience
+ Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure
+ Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware)
+ SQL Experience (preferred)
+ Previous experience working with an automated support management and tracking tool in a support centre environment
**Other Requirements**
+ Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications
+ Strong desire to provide high-quality customer service
+ Excellent written and verbal communication skills in English
+ Excellent problem-solving skills
+ Ability to effectively manage multiple tasks
+ Strong organizational skills
+ Team player who demonstrates positive, constructive interpersonal skills
+ Willing to work overtime and holidays as requested
+ Willing to work with a wide variety of cultures
+ Willing to be contactable on an on-call basis after-hours by mobile phone
+ Adhere to company standards, policy and procedure
**Abilities**
· Ability and credibility to work effectively with both our internal and external customers at all levels of the organization
· Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
· Creative thinking abilities, uses experiences and knowledge to create new ideas and think 'outside the square'
· A self-starter with initiative, drive and strong desire to succeed
· Ability to work in a logical methodical manner
· Ability to work under stress and meet deadlines
· Flexibility with people and time
*** Note: This job requires weekend support and shift work**
**We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change)**
**NAMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time)**
**EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time**
**APAC hours - 5.30 AM IST onwards**
**Work hours/Shifts can change depending on Business requirements**
Career Level - IC1
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical questions regarding the use of and troubleshooting for Oracle MICROS F&B Applications , as well as, post-sales non-technical customer inquiries via phone and electronic means. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
**Technical Support Analyst** - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces.
**Duties & Responsibilities**
+ Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voicesupport to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific.
+ Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
+ Providing remote support delivery and performing problem cause analysis
+ Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
+ Responsible for the entry, tracking and management of all incoming support calls in Oracle SupportTicketing tool.
+ Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
+ Anticipating customer needs and effectively addressing concerns related to their issue or resolution
+ Providing direct technical assistance to customers via phone, email, and Remote tools
+ Assist in configuring, installing, training and supporting the MICROS product suites (including: -Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required
+ Ensure familiarity with new releases as they become available
+ Obtain and maintain current certification in:
· Major Account accreditation
· Current application version
· Necessary SQL and technical skills
· Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures
+ Liaise with subject matter experts in the regional office on client requests for enhancements and development
+ Work with the customers to ensure that contractual service expectations are exceeded
+ Perform other duties as requested or as deemed appropriate
**Knowledge, Skills & Abilities Essential**
+ Minimum 3 years' IT Support experience preferably in installing/configuring/supporting/administering food and beverage management software products like Oracle Simphony, RES 3700,9700
+ Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable
+ Previous experience working with an automated support management and tracking tool in a support center environment
Or
+ relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience
+ Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure
+ Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware)
+ SQL Experience (preferred)
+ Previous experience working with an automated support management and tracking tool in a support centre environment
**Other Requirements**
+ Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications
+ Strong desire to provide high-quality customer service
+ Excellent written and verbal communication skills in English
+ Excellent problem-solving skills
+ Ability to effectively manage multiple tasks
+ Strong organizational skills
+ Team player who demonstrates positive, constructive interpersonal skills
+ Willing to work overtime and holidays as requested
+ Willing to work with a wide variety of cultures
+ Willing to be contactable on an on-call basis after-hours by mobile phone
+ Adhere to company standards, policy and procedure
**Abilities**
· Ability and credibility to work effectively with both our internal and external customers at all levels of the organization
· Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
· Creative thinking abilities, uses experiences and knowledge to create new ideas and think 'outside the square'
· A self-starter with initiative, drive and strong desire to succeed
· Ability to work in a logical methodical manner
· Ability to work under stress and meet deadlines
· Flexibility with people and time
*** Note: This job requires weekend support and shift work**
**We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change)**
**NAMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time)**
**EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time**
**APAC hours - 5.30 AM IST onwards**
**Work hours/Shifts can change depending on Business requirements**
**Responsibilities**
In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. This involves resolving technical questions regarding the use of and troubleshooting for Oracle MICROS F&B Applications , as well as, post-sales non-technical customer inquiries via phone and electronic means. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.
**Technical Support Analyst** - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces.
**Duties & Responsibilities**
+ Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voicesupport to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific.
+ Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
+ Providing remote support delivery and performing problem cause analysis
+ Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
+ Responsible for the entry, tracking and management of all incoming support calls in Oracle SupportTicketing tool.
+ Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
+ Anticipating customer needs and effectively addressing concerns related to their issue or resolution
+ Providing direct technical assistance to customers via phone, email, and Remote tools
+ Assist in configuring, installing, training and supporting the MICROS product suites (including: -Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required
+ Ensure familiarity with new releases as they become available
+ Obtain and maintain current certification in:
· Major Account accreditation
· Current application version
· Necessary SQL and technical skills
· Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures
+ Liaise with subject matter experts in the regional office on client requests for enhancements and development
+ Work with the customers to ensure that contractual service expectations are exceeded
+ Perform other duties as requested or as deemed appropriate
**Knowledge, Skills & Abilities Essential**
+ Minimum 3 years' IT Support experience preferably in installing/configuring/supporting/administering food and beverage management software products like Oracle Simphony, RES 3700,9700
+ Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable
+ Previous experience working with an automated support management and tracking tool in a support center environment
Or
+ relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience
+ Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure
+ Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware)
+ SQL Experience (preferred)
+ Previous experience working with an automated support management and tracking tool in a support centre environment
**Other Requirements**
+ Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications
+ Strong desire to provide high-quality customer service
+ Excellent written and verbal communication skills in English
+ Excellent problem-solving skills
+ Ability to effectively manage multiple tasks
+ Strong organizational skills
+ Team player who demonstrates positive, constructive interpersonal skills
+ Willing to work overtime and holidays as requested
+ Willing to work with a wide variety of cultures
+ Willing to be contactable on an on-call basis after-hours by mobile phone
+ Adhere to company standards, policy and procedure
**Abilities**
· Ability and credibility to work effectively with both our internal and external customers at all levels of the organization
· Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
· Creative thinking abilities, uses experiences and knowledge to create new ideas and think 'outside the square'
· A self-starter with initiative, drive and strong desire to succeed
· Ability to work in a logical methodical manner
· Ability to work under stress and meet deadlines
· Flexibility with people and time
*** Note: This job requires weekend support and shift work**
**We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change)**
**NAMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time)**
**EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time**
**APAC hours - 5.30 AM IST onwards**
**Work hours/Shifts can change depending on Business requirements**
Career Level - IC1
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Engineering
Hyderabad, Andhra Pradesh
Microsoft Corporation
Posted 1 day ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Preferred Qualifications:
- Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills.
- Strong communications skills - fluent in spoken and written English
- Azure Fundamentals certification, familiarity with Azure and/or compete cloud products.
- Knowledge of Excel: pivot tables, filters & look-up function.
- Leadership - handling challenging and politically charged customer situations.
- Ability to conduct effective, polished interactions with customers to gather information quickly & comprehend issues; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.
- Cross-team collaboration
- Passion for technology and customer focus.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Preferred Qualifications:
- Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills.
- Strong communications skills - fluent in spoken and written English
- Azure Fundamentals certification, familiarity with Azure and/or compete cloud products.
- Knowledge of Excel: pivot tables, filters & look-up function.
- Leadership - handling challenging and politically charged customer situations.
- Ability to conduct effective, polished interactions with customers to gather information quickly & comprehend issues; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.
- Cross-team collaboration
- Passion for technology and customer focus.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Engineering
Hyderabad, Andhra Pradesh
Microsoft Corporation
Posted 1 day ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification:
English Language: fluent in reading, writing and speaking.
Azure Identity - Skill Requirements
- Strong foundational knowledge including Azure Active Directory, Microsoft Entra, and hybrid identity models
- Experience with authentication and authorization concepts, including:
o Single Sign-On (SSO), Seamless SSO
o Multi-Factor Authentication (MFA) / Password less authentication
o Conditional Access Policies
- Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues
- Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, B2B, B2C, PTA, PHS
- Application integration with Azure AD
- Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect)
- Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios.
- Knowledge of RBAC (Role-Based Access Control) and Good coding/ software development skills are a plus
- Knowledge of PKI and Authentication protocols
- Comfortable with PowerShell scripting and commands.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification:
English Language: fluent in reading, writing and speaking.
Azure Identity - Skill Requirements
- Strong foundational knowledge including Azure Active Directory, Microsoft Entra, and hybrid identity models
- Experience with authentication and authorization concepts, including:
o Single Sign-On (SSO), Seamless SSO
o Multi-Factor Authentication (MFA) / Password less authentication
o Conditional Access Policies
- Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues
- Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, B2B, B2C, PTA, PHS
- Application integration with Azure AD
- Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect)
- Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios.
- Knowledge of RBAC (Role-Based Access Control) and Good coding/ software development skills are a plus
- Knowledge of PKI and Authentication protocols
- Comfortable with PowerShell scripting and commands.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Engineering
Hyderabad, Andhra Pradesh
Microsoft Corporation
Posted 1 day ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
Required Qualifications:
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
- Sound experience in Windows Server platforms and business applications.
- Experience in Windows Active Directory Services and IIS.
- Adequate knowledge in SQL and Exchange server.
- Knowledge of PowerShell and .Net would be an added advantage.
- Good understanding of Operating System and Networking Technologies.
- Strong skills in troubleshooting security-related issues involving NTFS, IIS and Active Directory , LDAP and SQL Server.
Experience in one or more of these areas desirable
- MCSE, MCSD certifications
- Customer handling experience on technical issues
- Ability to work through ambiguity and independently when other.
**Key Responsibilities:**
Own and resolve escalated SharePoint and OneDrive issues that are technically complex, time-sensitive, or politically sensitive.
Perform in-depth troubleshooting using diagnostic tools, logs, and debugging techniques.
Collaborate with Product Engineering Groups for code-level investigations and hotfixes when required.
Act as a liaison between frontline support and engineering teams, ensuring clear communication and timely updates.
Document and share learnings through knowledge base articles, internal wikis, and readiness sessions.
Participate in triage meetings, swarming sessions, and case wellness reviews to ensure backlog hygiene and resolution velocity.
Mentor and coach junior engineers, contributing to team capability building.
Engage in proactive support initiatives, including readiness content creation and customer health assessments.
Language Qualification
English Language: fluent in reading, writing and speaking.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
Required Qualifications:
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
- Sound experience in Windows Server platforms and business applications.
- Experience in Windows Active Directory Services and IIS.
- Adequate knowledge in SQL and Exchange server.
- Knowledge of PowerShell and .Net would be an added advantage.
- Good understanding of Operating System and Networking Technologies.
- Strong skills in troubleshooting security-related issues involving NTFS, IIS and Active Directory , LDAP and SQL Server.
Experience in one or more of these areas desirable
- MCSE, MCSD certifications
- Customer handling experience on technical issues
- Ability to work through ambiguity and independently when other.
**Key Responsibilities:**
Own and resolve escalated SharePoint and OneDrive issues that are technically complex, time-sensitive, or politically sensitive.
Perform in-depth troubleshooting using diagnostic tools, logs, and debugging techniques.
Collaborate with Product Engineering Groups for code-level investigations and hotfixes when required.
Act as a liaison between frontline support and engineering teams, ensuring clear communication and timely updates.
Document and share learnings through knowledge base articles, internal wikis, and readiness sessions.
Participate in triage meetings, swarming sessions, and case wellness reviews to ensure backlog hygiene and resolution velocity.
Mentor and coach junior engineers, contributing to team capability building.
Engage in proactive support initiatives, including readiness content creation and customer health assessments.
Language Qualification
English Language: fluent in reading, writing and speaking.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
3
Director, Technical Support
Hyderabad, Andhra Pradesh
iCIMS
Posted 1 day ago
Job Viewed
Job Description
**Job Overview**
This role reports into the SVP, Customer Support with a dotted line functional reporting to the site leader & managing director, India. The Director of Technical Support drives and manages iCIMS world-wide customer support activities by adhering to world class standards and service levels. Core duties include leading the escalation process and all aspects of a support team to keep them motivated and responsive to customer needs. Accountable for determining and implementing the strategy and driving optimization and quality improvement within the India team consisting of both full time and contract work force.
**About Us**
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
**Responsibilities**
+ Develop and grow a team of Technical Support Managers that oversee Support Engineers to deliver world class customer service
+ Instill a Drive for Excellence throughout the team
+ Measure the effectiveness of support:
+ Refine operational metrics for team in partnership with the global team
+ Create cadence for review within team & ensure management responsibilities are being fulfilled
+ Expose subset of metrics to executiveteam, and company.
+ Oversee support process flow and procedure compliance to ensure individual and team's efficient delivery of activities.
+ Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities.
+ Foster and facilitate the professional growth, engagement, and development of team members
+ Conduct weekly/monthly reviews with Support leadership and present qualitative and quantitative data on business performance
+ Conduct quarterly reviews with iCIMS executive leadership
+ Drive continuous improvement in processes through innovation and automation and cutting-edge technology
+ Develop a repository of knowledge out of the on-going work with customers and utilize that to enhance the quality, speed, and productivity of the team.
+ Drive customers to self-service first via the customer service portal and ensure skilled and empowered agents are providing support with more complex questions and requests.
+ Ensure support ticket queues are prioritized and delivered to improve efficiency and client satisfaction.
+ Partner with Engineering and Product Management to provide the voice of the customer, identify the types of issues that generate the most Support contact volume, and evolve the product to eliminate the highest support volume generators.
+ Provide input and feedback, from a customer perspective to Product Management, on solution features, and functionality.
**Qualifications**
+ 15+ years of experience with at least 5+ year experience managing a Support team through Metrics and SLAs
+ Proven expertise with SaaS solutions and Cloud technologies.
+ Proven ability to provide guidance and coaching while empowering staff to perform their role
+ Ability to manage influence through persuasion, negotiation, and consensus building.
+ Ability to interpret and analyze situations, identify solutions, and formulate recommendations for effective management.
+ Excellent verbal and written communication skills
+ Excellent planning and organizational skills
+ Excellent presentation skills and ability to motivate teams
+ Expertise in MS Excel and PowerPoint
+ Knowledge of HR / Recruitment Software domain is a plus
**EEO Statement**
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to request an accommodation due to a disability, please contact us at .
**Compensation and Benefits**
Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here:
This role reports into the SVP, Customer Support with a dotted line functional reporting to the site leader & managing director, India. The Director of Technical Support drives and manages iCIMS world-wide customer support activities by adhering to world class standards and service levels. Core duties include leading the escalation process and all aspects of a support team to keep them motivated and responsive to customer needs. Accountable for determining and implementing the strategy and driving optimization and quality improvement within the India team consisting of both full time and contract work force.
**About Us**
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
**Responsibilities**
+ Develop and grow a team of Technical Support Managers that oversee Support Engineers to deliver world class customer service
+ Instill a Drive for Excellence throughout the team
+ Measure the effectiveness of support:
+ Refine operational metrics for team in partnership with the global team
+ Create cadence for review within team & ensure management responsibilities are being fulfilled
+ Expose subset of metrics to executiveteam, and company.
+ Oversee support process flow and procedure compliance to ensure individual and team's efficient delivery of activities.
+ Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities.
+ Foster and facilitate the professional growth, engagement, and development of team members
+ Conduct weekly/monthly reviews with Support leadership and present qualitative and quantitative data on business performance
+ Conduct quarterly reviews with iCIMS executive leadership
+ Drive continuous improvement in processes through innovation and automation and cutting-edge technology
+ Develop a repository of knowledge out of the on-going work with customers and utilize that to enhance the quality, speed, and productivity of the team.
+ Drive customers to self-service first via the customer service portal and ensure skilled and empowered agents are providing support with more complex questions and requests.
+ Ensure support ticket queues are prioritized and delivered to improve efficiency and client satisfaction.
+ Partner with Engineering and Product Management to provide the voice of the customer, identify the types of issues that generate the most Support contact volume, and evolve the product to eliminate the highest support volume generators.
+ Provide input and feedback, from a customer perspective to Product Management, on solution features, and functionality.
**Qualifications**
+ 15+ years of experience with at least 5+ year experience managing a Support team through Metrics and SLAs
+ Proven expertise with SaaS solutions and Cloud technologies.
+ Proven ability to provide guidance and coaching while empowering staff to perform their role
+ Ability to manage influence through persuasion, negotiation, and consensus building.
+ Ability to interpret and analyze situations, identify solutions, and formulate recommendations for effective management.
+ Excellent verbal and written communication skills
+ Excellent planning and organizational skills
+ Excellent presentation skills and ability to motivate teams
+ Expertise in MS Excel and PowerPoint
+ Knowledge of HR / Recruitment Software domain is a plus
**EEO Statement**
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to request an accommodation due to a disability, please contact us at .
**Compensation and Benefits**
Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here:
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer
Hyderabad, Andhra Pradesh
Grid Dynamics
Posted 4 days ago
Job Viewed
Job Description
We are seeking an experienced Technical Support Engineer who began their career with a hands-on technical foundation and has since developed strong problem-solving and communication skills to support complex IT environments.
Location: Hyderabad and Bangalore
Experience: 4+ Years
Requirement:
-Knowledge on Jetbrains Tools(Junie, IDE, Maven,Data Grip,Plugins)
-Knowledge of configuring app environments (featuring Package-Application modules alongside libraries and the structural organization of projects with relevant classes and their dependencies.)
-Knowledge on coding frameworks and foundational shell commands.
-Knowledge on Github (Version Control,Repositories etc)
-Basic knowledge on LINUX OS & its commands
-Networking Experience(IP,DNS,VPN proxy,SSL)
-Certificate knowledge like HTTPs Certificate flow in background,Certificate failure issues etc
-SDLC - general understanding of the process phases: development, deployment, bugfix, QA
-Dealing with logs thread(based on log need to rectify the issue in the application/project)
About Us:
Grid Dynamics is a leading provider of technology consulting, agile co-creation, scalable engineering and data science services for Fortune 500 corporations undergoing digital transformation.We work in close collaboration with our clients on digital transformation initiatives that span strategy consulting, early prototypes, and enterprise-scale delivery of new digital platforms. We help organisations become more agile and create innovative digital products and experiences using deep expertise in emerging technology, top global engineering talent, lean software development practices, and a high-performance product culture.
Headquartered in Silicon Valley with over 3500 technologists located in engineering delivery centers throughout the US, Central, and Eastern Europe, Grid Dynamics has architected and delivered some of the most extensive digital transformation programs in the retail, technology, and financial sectors to help its clients win market share, shorten time to market and reduce costs of digital operations on a massive scale.
To learn more about Grid Dynamics, visit
This advertiser has chosen not to accept applicants from your region.
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