129 Troubleshoot jobs in Hyderabad
Technical Support Engineering
Hyderabad, Andhra Pradesh
Microsoft Corporation
Posted 4 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification:
English Language: fluent in reading, writing and speaking.
Azure Identity - Skill Requirements
- Strong foundational knowledge including Azure Active Directory, Microsoft Entra, and hybrid identity models
- Experience with authentication and authorization concepts, including:
o Single Sign-On (SSO), Seamless SSO
o Multi-Factor Authentication (MFA) / Password less authentication
o Conditional Access Policies
- Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues
- Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, B2B, B2C, PTA, PHS
- Application integration with Azure AD
- Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect)
- Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios.
- Knowledge of RBAC (Role-Based Access Control) and Good coding/ software development skills are a plus
- Knowledge of PKI and Authentication protocols
- Comfortable with PowerShell scripting and commands.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification:
English Language: fluent in reading, writing and speaking.
Azure Identity - Skill Requirements
- Strong foundational knowledge including Azure Active Directory, Microsoft Entra, and hybrid identity models
- Experience with authentication and authorization concepts, including:
o Single Sign-On (SSO), Seamless SSO
o Multi-Factor Authentication (MFA) / Password less authentication
o Conditional Access Policies
- Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues
- Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, B2B, B2C, PTA, PHS
- Application integration with Azure AD
- Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect)
- Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios.
- Knowledge of RBAC (Role-Based Access Control) and Good coding/ software development skills are a plus
- Knowledge of PKI and Authentication protocols
- Comfortable with PowerShell scripting and commands.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
0
Manager, Technical Support
Hyderabad, Andhra Pradesh
iCIMS
Posted 4 days ago
Job Viewed
Job Description
**Job Overview**
The Manager, Technical Support supervises the day-to-day operations of Technical Support Engineer Team. Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support.
**About Us**
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
**Responsibilities**
+ Develop and grow a team of Support Engineers to deliver world class customer service.
+ Manage team productivity and performance through instilling a metrics driven culture.
+ Define team and individual goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals.
+ Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.
+ Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.
+ Conduct weekly/monthly reviews with Support leadership and present qualitative and quantitative data on business performance.
+ Conduct quarterly reviews with iCIMS leadership.
+ Demonstrate strategic thinking to plan and execute medium/long term initiatives.
+ Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group.
+ Foster and facilitate the professional growth, engagement, and development of team members.
+ Manage workflows and schedules for direct reports and ensure adequate workload coverage.
+ Manage key processes including FAQ analysis, case reviews, and customer feedback analysis.
+ Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management.
+ Drive continuous improvement in processes through innovation and automation and cutting-edge technology.
+ Open to work in shifts and weekends.
**Qualifications**
+ 10+ years of experience in Support teams with at least 4+ year experience leading an operational team.
+ Prior experience leading a client facing support team for international markets / SAAS
+ Strong understanding of Customer Support metrics and SLAs
+ Excellent verbal and written communication skills
+ Excellent planning and organizational skills
+ Strong presentation skills and ability to motivate teams.
+ Knowledge of MS Excel and PowerPoint
**Preferred**
+ Knowledge of HR / Recruitment Software domain is a plus.
**EEO Statement**
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to request an accommodation due to a disability, please contact us at .
**Compensation and Benefits**
Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here:
The Manager, Technical Support supervises the day-to-day operations of Technical Support Engineer Team. Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support.
**About Us**
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
**Responsibilities**
+ Develop and grow a team of Support Engineers to deliver world class customer service.
+ Manage team productivity and performance through instilling a metrics driven culture.
+ Define team and individual goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals.
+ Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.
+ Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.
+ Conduct weekly/monthly reviews with Support leadership and present qualitative and quantitative data on business performance.
+ Conduct quarterly reviews with iCIMS leadership.
+ Demonstrate strategic thinking to plan and execute medium/long term initiatives.
+ Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group.
+ Foster and facilitate the professional growth, engagement, and development of team members.
+ Manage workflows and schedules for direct reports and ensure adequate workload coverage.
+ Manage key processes including FAQ analysis, case reviews, and customer feedback analysis.
+ Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management.
+ Drive continuous improvement in processes through innovation and automation and cutting-edge technology.
+ Open to work in shifts and weekends.
**Qualifications**
+ 10+ years of experience in Support teams with at least 4+ year experience leading an operational team.
+ Prior experience leading a client facing support team for international markets / SAAS
+ Strong understanding of Customer Support metrics and SLAs
+ Excellent verbal and written communication skills
+ Excellent planning and organizational skills
+ Strong presentation skills and ability to motivate teams.
+ Knowledge of MS Excel and PowerPoint
**Preferred**
+ Knowledge of HR / Recruitment Software domain is a plus.
**EEO Statement**
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to request an accommodation due to a disability, please contact us at .
**Compensation and Benefits**
Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here:
This advertiser has chosen not to accept applicants from your region.
1
Freshers - Technical Support
Hyderabad, Andhra Pradesh
Movate
Posted today
Job Viewed
Job Description
We’re Hiring 100+ Freshers for Technical Support (Trainee Role) – Hyderabad.
We’re looking for enthusiastic graduates with excellent communication skills to join our Technical Support team.
Important: All applicants must complete an online communication test. Please apply only if you are interested in taking the test.
Role: Trainee – Technical Support Process(24/7)
Location: Hyderabad
CTC: ₹2.8 LPA
Job Description – Helpdesk Support Trainee
Required Skills & Qualifications:
- Education: Any degree with strong written and verbal communication skills.
- Experience: 0–1 year in customer service.
- Communication & Customer Handling: Ability to engage with customers, comprehend issues, and provide professional support. Strong customer service, multitasking, and documentation skills.
- Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge. Good analytical and cognitive skills to resolve issues effectively.
- Adaptability & Learning: Ability to quickly adjust to changing priorities and learn new products and technologies.
Only candidates who complete the online communication test will be shortlisted for interviews.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Engineer
500001 Hyderabad, Andhra Pradesh
₹45000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Engineer to provide exceptional support to their user base, serving clients in and around Hyderabad, Telangana, IN . This role involves diagnosing and resolving complex technical issues, providing guidance on product usage, and ensuring a seamless technical experience for all customers. The ideal candidate is technically proficient, patient, and dedicated to delivering outstanding service.
Responsibilities:
Responsibilities:
- Provide Tier 2 and Tier 3 technical support to customers via phone, email, and remote access tools.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Guide customers through step-by-step solutions to technical problems.
- Document all support interactions, issues, and resolutions in the ticketing system.
- Identify and escalate critical issues to engineering and development teams.
- Contribute to the creation and maintenance of technical documentation, knowledge base articles, and FAQs.
- Assist in testing new software releases and providing feedback.
- Monitor system performance and proactively identify potential issues.
- Collaborate with cross-functional teams to ensure customer satisfaction.
- Stay current with product updates and industry best practices.
- Provide training and guidance to customers on product features and functionalities.
- Manage customer expectations and communicate technical information clearly and concisely.
- Ensure adherence to service level agreements (SLAs) and support processes.
- Contribute to continuous improvement initiatives within the support department.
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Minimum of 3 years of experience in technical support or a similar role.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Experience with troubleshooting databases, APIs, and cloud-based services.
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Customer-centric attitude with a passion for resolving technical challenges.
- Experience supporting customers in the Hyderabad, Telangana, IN region is advantageous.
- Certifications like CompTIA A+, Network+, or CCNA are a plus.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Lead
500081 Hyderabad, Andhra Pradesh
₹800000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Technical Support Lead to manage their support operations. This hybrid role requires a dedicated individual who can provide both remote leadership and occasional on-site presence for critical team activities and strategy sessions. You will be responsible for leading a team of technical support specialists, ensuring timely and effective resolution of customer issues, and continuously improving support processes and tools. The ideal candidate will have a strong technical background, excellent problem-solving skills, and proven experience in managing a support team. You will be instrumental in maintaining high levels of customer satisfaction and driving operational excellence.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and manage a team of technical support specialists, setting performance goals and providing regular feedback.
- Oversee the daily operations of the technical support department, ensuring efficient ticket management and timely issue resolution.
- Develop and implement support policies, procedures, and best practices to enhance customer experience.
- Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
- Analyze support trends to identify recurring issues and collaborate with product/engineering teams for root cause analysis and solutions.
- Manage escalations and provide Tier 3 support for complex technical issues.
- Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
- Train new support team members and conduct ongoing training for the existing team.
- Represent the support team in cross-functional meetings, contributing to product development and process improvements.
- Ensure compliance with service level agreements (SLAs) and internal quality standards.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Strong understanding of IT infrastructure, hardware, software, and networking concepts.
- Proven experience with helpdesk and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent troubleshooting and problem-solving skills.
- Demonstrated leadership and team management abilities.
- Strong communication, interpersonal, and customer service skills.
- Ability to balance remote team leadership with occasional on-site requirements.
- Experience in developing support documentation and training materials.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
500001 Hyderabad, Andhra Pradesh
₹30000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their growing team in Hyderabad, Telangana, IN . This is a full-time, on-site position where you will be the frontline of support, assisting customers and internal users with a wide range of technical issues. You will diagnose and resolve hardware, software, and network problems, ensuring minimal disruption to operations. The ideal candidate is a patient problem-solver with excellent communication skills and a strong understanding of IT systems and troubleshooting methodologies. You will be responsible for logging support tickets, documenting solutions, and escalating complex issues when necessary.
Key Responsibilities:
Key Responsibilities:
- Provide timely and effective technical support to end-users via phone, email, and in-person interactions.
- Diagnose and resolve hardware, software, operating system, and network-related issues.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Assist users with the setup and use of various applications and devices.
- Troubleshoot and resolve issues related to printers, scanners, mobile devices, and other peripherals.
- Manage user accounts, permissions, and access controls.
- Document all support requests, resolutions, and knowledge base articles.
- Escalate unresolved issues to senior technical staff or specialized teams.
- Conduct regular system checks and perform preventative maintenance.
- Educate users on best practices for IT security and system usage.
- Maintain a high level of customer satisfaction through professional and efficient service.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common software applications (e.g., Microsoft Office Suite, Google Workspace).
- Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience with hardware troubleshooting and repair.
- Excellent problem-solving, analytical, and diagnostic skills.
- Outstanding customer service and interpersonal skills.
- Ability to explain technical concepts clearly to non-technical users.
- Good organizational skills and ability to manage multiple tasks simultaneously.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
This advertiser has chosen not to accept applicants from your region.
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