436 Troubleshooting jobs in Bengaluru

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Systems Administration Senior Associate - troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
**General Duties and Responsibilities:**
In these roles, you will be responsible for:
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Record, Update, and Escalate Support issues to the next level promptly.
Engage in discovering new IT business tools to support our business users.
Seek, Suggest, Evaluate, and implement process and technology improvements.
Willing to learn grow in other IT Business areas
1. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives.
2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
3. Shift: Rotational shift. Qualification: Graduate with minimum 3+ years of experience in a technical support role. - Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
4. Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.
5. Central Point of Coordination for all end-user service requests related to device monitoring, IMAC support, break-fix resolution, and asset lifecycle management.
6. Remote Resolution First - Attempt to resolve software/hardware issues before field dispatch.
7. Field tech and OEM CO-ordination - Warrantly checks, process replacements, Co-ordinate logistics, remote contact for Field Services.
8. Proactive Endpoint Monitoring - Laptops/desktops: uptime, CPU/memory/disk usage, network latency, performance drops, patch compliance.
9. Threshold Management - Detect anomalies, open tickets, and attempt scripted remediation.
10. Remote Desktop Support - Application Installations/Configuration - Handle failed automated installs and configure business apps per SOP.
11. Device Provisioning/Deprovisioning - Apply profiles, policies, patches, and applications via Intune/SCCM.
**Requirements for this role include:**
Excellent English written and verbal communication skills.
Exceptional customer service skills.
Great Team player
24/7 rotational shifts and week offs
Work from Office is mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
Knowledge of Field Services, Desktop Engineering, Asset management, MAC would be a winner.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

Technical Consulting Engineer - Security (AAA, VPN , ISE , R&S ,Troubleshooting) | 8+ years
Apply ( Location:Bangalore, India
+ Area of InterestCustomer Experience
+ Job TypeProfessional
+ Technology InterestSecurity
+ Job Id
**Meet the team:**
Cisco is seeking a Technical Consulting Engineer in Customer Delivery, specializing in the security domain, to join a team of the industry's brightest minds developing and implementing advanced Internet security technologies. In this role, you will gain deep insight into the inner workings of Cisco's security products, particularly ISE, and collaborate closely with all elements of the service chain to deliver end-to-end secure solutions.
The ideal candidate demonstrates a strong proficiency and a passion for mastering security technologies, evidenced by an ability to build upon foundational networking knowledge. As a member of the CX Support Services team, you will have the opportunity to support some of our largest customers in securing their networks, address complex service requests related to identity management and policy enforcement, and drive in-house automation and innovation projects designed to elevate the security posture of our clients' environments.
**Your Impact:**
+ Collaborates with global customers and cross-functional Cisco teams to resolve complex technical challenges and drive product improvements within the security domain, with emphasis on Identity Services Engine (ISE).
+ Expertly diagnoses and resolves product and network issues of moderate to high complexity, leveraging advanced troubleshooting techniques and in-depth knowledge of security protocols.
+ Utilizes comprehensive knowledge bases, sophisticated debugging tools, and robust lab simulations to analyze technical incidents and deliver effective solutions, consistently achieving high levels of customer satisfaction.
+ Keeps up-to-date with the emerging technology trends/products to deliver high-quality support to customers
+ Partners closely with development teams to enhance product serviceability, providing actionable feedback and guidance based on real-world customer experiences.
+ Supports and mentors team members on intricate product-related issues, offering leadership and expertise to foster technical excellence across the organization.
**Minimum Qualification**
⁃Bachelor's or Master's degree in engineering
⁃A minimum of 5+ years of experience with Security Technologies preferably Cisco
⁃A minimum of 4+ years of experience in a Support environment with proven
⁃Troubleshooting experience in sophisticated environments
⁃Cisco Security Certifications (CCNA Security, CCNP Security, CCIE Security) would be an added advantage
⁃Linux, and VMware knowledge would be a plus
**Preferred Qualifications:**
⁃Should have technical knowledge/experience of Working on features like NAT, ALG, HA, IDS/IPS Or working on AAA technologies like RADIUS, TACACS, DOT1X Or working on VPN technologies like IKEv1, IKEv2, PKI, SSL VPN, NHRP, GRE over IPsec, Remote Access VPN Clients etc
⁃Good understanding of Cisco ISE architecture and policies along with R&S concepts
⁃Good understanding of networking fundamentals ( Routing/Switching/Security)
⁃Deep understanding of OSI model & protocols like ARP, TCP, IP, DHCP, DNS, IPSEC, ISAKMP
⁃Working knowledge of Wireshark & programming languages like Python
⁃Experience in working in a Customer support environment with excellent customer handling skills
⁃Logical problem-solving approach and analytical skills
**#WeAreCisco**
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
**Message to applicants applying to work in the U.S. and/or Canada:**
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

**Introduction**
As a Technical Support Professional at IBM you are the first point of contact with our clients. Your main responsibilities are to provide technical support and assistance to clients and business regarding their software issues. We provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye, and the world remains safe because of the dedication our Technical Support has to our clients. Whether you are working on projects internally or for a client, Technical Support is critical to the success of IBM
Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
Are you ready for a career in IT Security ? Join a dedicated team of professional system administrators that provide security services for LINUX servers that are critical to the development, support and manufacturing mission in IBM Systems.
The responsibilities include:
· Implement and execute security controls in a centralized and consistent manner
· Address emerging security threats
· Improve security posture
· Risk management
· Patch management
· Vulnerability scan execution and resolution
· Antivirus deployment and definition updates
· Log monitoring
· Access management
Our team is passionate about supporting client transaction processing applications around the world. We are an international, multi-cultural and diverse team of experienced technical support professionals.
**Required technical and professional expertise**
· 3+ years of experience.
Ansible & Python skills
· Linux admin skills
· Linux administrator system hardening
· Implement internal ITSS controls
· User and group management.
· File permissions and access control (ACLs, SELinux/AppArmor).
· Vulnerability assessment and patch management.
**Preferred technical and professional experience**
· Ansible & Python skills
· Any middleware knowledge (Apache, SSH, DBMS, etc)
· Knowledge of AIX SMIT and installp package manager command
· Familiarity with AIX LPARS, WPARS and DLPARS
· Installation and Management of VIO servers, Containers, Kubernetes, etc
· FSP, VM ware, Power systems
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor''s Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
Windows System Administration, Configuration, including a good basic understanding of:
- Windows Networking
- Event Logs and Auditing
- Microsoft DNS, DHCP, SMB, Direct Access, TCPIP, Network Policy server, and Wireless Technologies.
- Server-side Administration and Troubleshooting.
- Performance, Resource Monitor
- Active Directory
- Understanding of Network Monitor tool
- Problem Solving and Troubleshooting Skills - Thinking logically and demonstrating use of available resources Excellent and demonstrated customer service skills.
Experience in one or more of these areas desirable
Automated installation of Windows
User Profile management
Windows Update management
Kerberos and delegation
Bitlocker administration
Windows Shell configuration and management
Windows Activation, Licensing
Remote Desktop Services configuration and management
Clustering
Printing configuration and management
Resilient Storage technology (clustering, storage spaces)
Server management tools
Hyper-V management and VM deployment
Application installation and management
Windows backup and VSS
PowerShell scripting
Active Directory topology and management
Network Tracing and analysis
Public Key Infrastructure (PKI) deployment, management
Remote File Systems
Group Policy management
DNS deployment, management
Troubleshooting hangs and crashes in Windows
Network Virtualisation (Hyper-V, SDN)
Troubleshooting performance issues using PerfMon and other tools
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Introduction**
Investigate client-reported issues and technical questions using tools such as dump reading, trace analysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical analysis to identify root causes and deliver effective solutions.- Collaborate with global teams and interface directly with clients to drive issues to resolution.- Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues.- Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability.- Continuously develop technical expertise in your assigned specific area of the z/OS system, staying current with new product releases, tools, and procedures to support evolving client needs.
**Your role and responsibilities**
Are you someone who enjoys solving puzzles, debugging complex systems, and diving deep into how things work? Do you thrive in high-stakes environments where your analytical skills and curiosity make a real impact? We're looking for a z/OS Systems Support Engineer to join our global technical support team. You'll work with IBM's enterprise clients to resolve complex issues in IBM z/OS environments, collaborating with development teams and growing into a subject matter expert by developing deep expertise in one or more technical areas within the z/OS operating system. This is a deep technical support role -not a help desk or coding-heavy position - where your ability to think methodically,communicate clearly, and solve problems under pressure will be key.
**Required technical and professional expertise**
*
Bachelor's degree (or equivalent experience) in Computer Science, Engineering or a related field
*
Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software work at a low level
*
Experience with at least one programming language (e.g., C, C++, Python, or Java) * Experience with z/OS or other mainframe environments
*
Excellent English communication skills (written and verbal).
*
Ability to work independently and collaboratively in high-pressure situations
*
Willingness to work across time zones and participate in global team collaboration
**Preferred technical and professional experience**
* Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).- Exposure to dump analysis, SVC debugging, or low-level system troubleshooting
* Background in tutoring, teaching assistant roles, or mentoring
* Degree or strong interest in mathematics, logic, or scientific reasoning
* Demonstrated service mindset and ability to explain complex issues clearly
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**_Job Title:_**
Technical Support Manager
**About** **Trellix:**
**Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.** Our comprehensive, GenAI-powered platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at .
**_Role Overview:_**
Lead and manage the technical support Team for cybersecurity products, ensuring high-quality service delivery, customer satisfaction, and operational excellence. Oversee a team of support engineers, drive process improvements, and act as a key escalation point for complex technical issues, while collaborating closely with product, engineering, and customer success teams
**About Job**
+ **Team Leadership & Management**
+ Lead, mentor, and develop a team of technical support engineers, including hiring, training, and performance management.
+ Foster a customer-centric and collaborative team culture.
+ Plan staffing and scheduling to ensure adequate support coverage.
+ **Customer Support Operations**
+ Oversee day-to-day technical support operations for cybersecurity product lines ( **DLP** , Drive Encryption, Database Security ).
+ Ensure prompt and effective resolution of customer inquiries, incidents, and escalations, maintaining high levels of customer satisfaction.
+ Act as a point of escalation for complex or high-impact customer issues, providing hands-on technical guidance.
+ **Process Improvement & Performance**
+ Develop, implement, and refine support processes, policies, and best practices to drive efficiency and service quality.
+ Monitor and analyze key performance indicators (KPIs) and service level agreements (SLAs), identifying areas for improvement.
+ Build and maintain a knowledge base for common issues and solutions.
+ **Cross-Functional Collaboration**
+ Work closely with product management, engineering, and QA to relay customer feedback, influence product improvements, and resolve recurring technical issues.
+ Participate in product launches, customer onboarding, and training initiatives.
+ **Cybersecurity & Incident Response**
+ Ensure support team is trained on cybersecurity best practices and product security features.
+ Lead or participate in incident response activities, including detection, containment, and communication during security events.
**About you**
+ Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field.
+ 5+ years of technical support experience, with at least 3 years in a leadership or management role.
+ Strong knowledge of cybersecurity concepts, products, and industry standards (experience with cloud security, SSO, authentication, and REST APIs is highly desirable).
+ Proven ability to manage and develop high-performing technical teams.
+ Excellent troubleshooting, communication, and customer service skills.
+ Experience with support tools like Salesforce ,Jira and process automation.
+ Experience in a cybersecurity product company or supporting SaaS security solutions.
+ Relevant certifications (e.g., CISSP, CompTIA Security+, ITIL).
+ Experience in incident response and crisis management.
+ Strong analytical and process-oriented mindset.
+ Technical leadership and mentoring
+ Customer-focused problem solving
+ Process improvement and KPI management
+ Cross-functional collaboration
+ Strong written and verbal communication
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Preferred Qualifications:
Below are the key skill requirements we're targeting, specifically in the Azure Identity / Microsoft Entra
Azure Identity - Skill Requirements
- Strong foundational knowledge including Azure Active Directory, Microsoft Entra, and hybrid identity models
- Experience with authentication and authorization concepts, including:
o Single Sign-On (SSO), Seamless SSO
o Multi-Factor Authentication (MFA) / Password less authentication
o Conditional Access Policies
- Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues
- Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, B2B, B2C, PTA, PHS
- Application integration with Azure AD
- Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect)
- Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios.
- Knowledge of RBAC (Role-Based Access Control) and Good coding/ software development skills are a plus
- Knowledge of PKI and Authentication protocols
- Comfortable with PowerShell scripting and commands
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**About the Job:**
The Technical Support Engineer manages and resolves a wide range of moderately complex technical and customer service issues. The role involves working closely with team members to deliver solutions and upskilling new hires on standardised tools and resources. This position requires the ability to assess and deviate from accepted practices when necessary to solve problems. Increased responsibility for documentation and service delivery, along with exposure to cross-functional activities, supports skill and career development.
**What will you do:**
+ Provide technical assistance via service requests and live chat for students using Red Hat Online Learning.
+ Assist students with understanding course content, guided lab exercises, and troubleshooting technical issues.
+ Serve as an escalation point for junior associates, offering guidance and resolving complex inquiries.
+ Perform quality assurance testing on lab content produced by the Red Hat Training team.
+ Research and resolve customer issues using a broad understanding of Red Hat systems and technologies.
+ Create virtual training environments and provide real-time support for instructors via live chat.
+ Maintain and create documentation for internal teams and customer-facing resources.
+ Conduct training sessions for new hires on operational tools, processes, and troubleshooting best practices.
**What will you bring:**
+ Bachelor's degree or equivalent experience in the enterprise IT industry.
+ Excellent written and verbal English communication skills.
+ Strong customer service skills with prior experience in a customer-focused role.
+ Ability to work across multiple time zones in a 24x7 environment.
+ Proficiency in Linux command-line operations.
+ Red Hat Certified Engineer (RHCE) certification or Red Hat Certified System Administrator (RHCSA) with relevant experience.
+ Strong problem-solving skills, with the ability to assess and adapt solutions beyond standard practices.
+ Experience in creating and maintaining technical documentation.
+ Experience with shell scripting is an advantage.
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
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