177 Ux Research jobs in Bengaluru
UX Research Ops/ UX Research Operations
Posted 15 days ago
Job Viewed
Job Description
The Opportunity
As a UX Research Coordinator at FICO, you’ll work closely with UX researchers, product designers, and cross-functional partners to support and operationalize our user research initiatives. Your role is pivotal in scaling our research practice, enhancing participant recruitment processes, streamlining logistics, and ensuring our researchers are able to focus on what matters most, understanding our users. If you're organized, resourceful, and passionate about research in high-impact enterprise technology, we’d love to hear from you - Hiring Manager
What You'll Contribute
- Coordinate end-to-end logistics for user research studies, including usability testing, in-depth interviews (IDIs), surveys, and diary studies, across multiple product teams and geographies.
- Build and manage relationships with research participants, internal user communities, and external recruitment partners.
- Maintain and evolve our research operations toolkit (tools, templates, scheduling automations).
- Monitor and manage participant incentives and logistics, ensuring excellent participant experience and compliance with FICO and regional policies.
- Support the UX Researchers by scheduling sessions, preparing briefs, and assisting with note-taking and early synthesis where appropriate.
- Help compile participant screener documents, recruit lists, NDAs, and study protocols in coordination with Legal and Compliance teams.
- Track and organize research insights using tools like Dovetail or Airtable.
- Improve and maintain our internal documentation and knowledge bases on research best practices.
- Assist with the growth and organization of our participant panels globally, tailored to specific roles and domains (Risk Managers, Data Scientists, Analysts, and Decisioning Engineers).
What We're Seeking
- 3+ years of experience in UX Research, Research Operations, Project Coordination, or User Experience in an enterprise SaaS or data-driven environment.
- Previous experience working with or supporting user researchers, product designers, or experience design teams at scale.
- Highly organized, detail-oriented, and comfortable working in fast-paced and matrixed environments.
- Experience with research and productivity tools such as: UserTesting, UserZoom, Dovetail, Figma, or equivalent platforms.
- Excellent written and verbal communication skills in English.
- Ability to work with US-based, Europe-based, and India-based teams across time zones.
- Prior experience supporting research for highly technical audiences (e.g., data professionals, analysts, engineers).
- Familiarity with privacy and compliance regulations around user research (GDPR, CCPA).
- Previous exposure to the financial services, data analytics, or enterprise software industry is a big plus.
- Passion for elevating research operations as a strategic function within UX teams.
- Working knowledge of Confluence and Jira for knowledge management and tracking.
- Bachelor’s degree in Human-Computer Interaction, Psychology, Business Administration, Communications, or a related field.
- Advanced degrees or certifications in UX Research, Project/Research Management (such as ROPs) are a plus.
Our Offer to You
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
UX Research Ops/ UX Research Operations
Posted today
Job Viewed
Job Description
The Opportunity
As a UX Research Coordinator at FICO, you’ll work closely with UX researchers, product designers, and cross-functional partners to support and operationalize our user research initiatives. Your role is pivotal in scaling our research practice, enhancing participant recruitment processes, streamlining logistics, and ensuring our researchers are able to focus on what matters most, understanding our users. If you're organized, resourceful, and passionate about research in high-impact enterprise technology, we’d love to hear from you - Hiring Manager
What You'll Contribute
- Coordinate end-to-end logistics for user research studies, including usability testing, in-depth interviews (IDIs), surveys, and diary studies, across multiple product teams and geographies.
- Build and manage relationships with research participants, internal user communities, and external recruitment partners.
- Maintain and evolve our research operations toolkit (tools, templates, scheduling automations).
- Monitor and manage participant incentives and logistics, ensuring excellent participant experience and compliance with FICO and regional policies.
- Support the UX Researchers by scheduling sessions, preparing briefs, and assisting with note-taking and early synthesis where appropriate.
- Help compile participant screener documents, recruit lists, NDAs, and study protocols in coordination with Legal and Compliance teams.
- Track and organize research insights using tools like Dovetail or Airtable.
- Improve and maintain our internal documentation and knowledge bases on research best practices.
- Assist with the growth and organization of our participant panels globally, tailored to specific roles and domains (Risk Managers, Data Scientists, Analysts, and Decisioning Engineers).
What We're Seeking
- 3+ years of experience in UX Research, Research Operations, Project Coordination, or User Experience in an enterprise SaaS or data-driven environment.
- Previous experience working with or supporting user researchers, product designers, or experience design teams at scale.
- Highly organized, detail-oriented, and comfortable working in fast-paced and matrixed environments.
- Experience with research and productivity tools such as: UserTesting, UserZoom, Dovetail, Figma, or equivalent platforms.
- Excellent written and verbal communication skills in English.
- Ability to work with US-based, Europe-based, and India-based teams across time zones.
- Prior experience supporting research for highly technical audiences (e.g., data professionals, analysts, engineers).
- Familiarity with privacy and compliance regulations around user research (GDPR, CCPA).
- Previous exposure to the financial services, data analytics, or enterprise software industry is a big plus.
- Passion for elevating research operations as a strategic function within UX teams.
- Working knowledge of Confluence and Jira for knowledge management and tracking.
- Bachelor’s degree in Human-Computer Interaction, Psychology, Business Administration, Communications, or a related field.
- Advanced degrees or certifications in UX Research, Project/Research Management (such as ROPs) are a plus.
Our Offer to You
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
UX Research Ops/ UX Research Operations
Posted today
Job Viewed
Job Description
The Opportunity
As a UX Research Coordinator at FICO, you’ll work closely with UX researchers, product designers, and cross-functional partners to support and operationalize our user research initiatives. Your role is pivotal in scaling our research practice, enhancing participant recruitment processes, streamlining logistics, and ensuring our researchers are able to focus on what matters most, understanding our users. If you're organized, resourceful, and passionate about research in high-impact enterprise technology, we’d love to hear from you - Hiring Manager
What You'll Contribute
- Coordinate end-to-end logistics for user research studies, including usability testing, in-depth interviews (IDIs), surveys, and diary studies, across multiple product teams and geographies.
- Build and manage relationships with research participants, internal user communities, and external recruitment partners.
- Maintain and evolve our research operations toolkit (tools, templates, scheduling automations).
- Monitor and manage participant incentives and logistics, ensuring excellent participant experience and compliance with FICO and regional policies.
- Support the UX Researchers by scheduling sessions, preparing briefs, and assisting with note-taking and early synthesis where appropriate.
- Help compile participant screener documents, recruit lists, NDAs, and study protocols in coordination with Legal and Compliance teams.
- Track and organize research insights using tools like Dovetail or Airtable.
- Improve and maintain our internal documentation and knowledge bases on research best practices.
- Assist with the growth and organization of our participant panels globally, tailored to specific roles and domains (Risk Managers, Data Scientists, Analysts, and Decisioning Engineers).
What We're Seeking
- 3+ years of experience in UX Research, Research Operations, Project Coordination, or User Experience in an enterprise SaaS or data-driven environment.
- Previous experience working with or supporting user researchers, product designers, or experience design teams at scale.
- Highly organized, detail-oriented, and comfortable working in fast-paced and matrixed environments.
- Experience with research and productivity tools such as: UserTesting, UserZoom, Dovetail, Figma, or equivalent platforms.
- Excellent written and verbal communication skills in English.
- Ability to work with US-based, Europe-based, and India-based teams across time zones.
- Prior experience supporting research for highly technical audiences (e.g., data professionals, analysts, engineers).
- Familiarity with privacy and compliance regulations around user research (GDPR, CCPA).
- Previous exposure to the financial services, data analytics, or enterprise software industry is a big plus.
- Passion for elevating research operations as a strategic function within UX teams.
- Working knowledge of Confluence and Jira for knowledge management and tracking.
- Bachelor’s degree in Human-Computer Interaction, Psychology, Business Administration, Communications, or a related field.
- Advanced degrees or certifications in UX Research, Project/Research Management (such as ROPs) are a plus.
Our Offer to You
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
UX Research Ops/ UX Research Operations
Posted today
Job Viewed
Job Description
The Opportunity
As a UX Research Coordinator at FICO, you’ll work closely with UX researchers, product designers, and cross-functional partners to support and operationalize our user research initiatives. Your role is pivotal in scaling our research practice, enhancing participant recruitment processes, streamlining logistics, and ensuring our researchers are able to focus on what matters most, understanding our users. If you're organized, resourceful, and passionate about research in high-impact enterprise technology, we’d love to hear from you - Hiring Manager
What You'll Contribute
- Coordinate end-to-end logistics for user research studies, including usability testing, in-depth interviews (IDIs), surveys, and diary studies, across multiple product teams and geographies.
- Build and manage relationships with research participants, internal user communities, and external recruitment partners.
- Maintain and evolve our research operations toolkit (tools, templates, scheduling automations).
- Monitor and manage participant incentives and logistics, ensuring excellent participant experience and compliance with FICO and regional policies.
- Support the UX Researchers by scheduling sessions, preparing briefs, and assisting with note-taking and early synthesis where appropriate.
- Help compile participant screener documents, recruit lists, NDAs, and study protocols in coordination with Legal and Compliance teams.
- Track and organize research insights using tools like Dovetail or Airtable.
- Improve and maintain our internal documentation and knowledge bases on research best practices.
- Assist with the growth and organization of our participant panels globally, tailored to specific roles and domains (Risk Managers, Data Scientists, Analysts, and Decisioning Engineers).
What We're Seeking
- 3+ years of experience in UX Research, Research Operations, Project Coordination, or User Experience in an enterprise SaaS or data-driven environment.
- Previous experience working with or supporting user researchers, product designers, or experience design teams at scale.
- Highly organized, detail-oriented, and comfortable working in fast-paced and matrixed environments.
- Experience with research and productivity tools such as: UserTesting, UserZoom, Dovetail, Figma, or equivalent platforms.
- Excellent written and verbal communication skills in English.
- Ability to work with US-based, Europe-based, and India-based teams across time zones.
- Prior experience supporting research for highly technical audiences (e.g., data professionals, analysts, engineers).
- Familiarity with privacy and compliance regulations around user research (GDPR, CCPA).
- Previous exposure to the financial services, data analytics, or enterprise software industry is a big plus.
- Passion for elevating research operations as a strategic function within UX teams.
- Working knowledge of Confluence and Jira for knowledge management and tracking.
- Bachelor’s degree in Human-Computer Interaction, Psychology, Business Administration, Communications, or a related field.
- Advanced degrees or certifications in UX Research, Project/Research Management (such as ROPs) are a plus.
Our Offer to You
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
UX Research Ops/ UX Research Operations
Posted 15 days ago
Job Viewed
Job Description
The Opportunity
As a UX Research Coordinator at FICO, you’ll work closely with UX researchers, product designers, and cross-functional partners to support and operationalize our user research initiatives. Your role is pivotal in scaling our research practice, enhancing participant recruitment processes, streamlining logistics, and ensuring our researchers are able to focus on what matters most, understanding our users. If you're organized, resourceful, and passionate about research in high-impact enterprise technology, we’d love to hear from you - Hiring Manager
What You'll Contribute
- Coordinate end-to-end logistics for user research studies, including usability testing, in-depth interviews (IDIs), surveys, and diary studies, across multiple product teams and geographies.
- Build and manage relationships with research participants, internal user communities, and external recruitment partners.
- Maintain and evolve our research operations toolkit (tools, templates, scheduling automations).
- Monitor and manage participant incentives and logistics, ensuring excellent participant experience and compliance with FICO and regional policies.
- Support the UX Researchers by scheduling sessions, preparing briefs, and assisting with note-taking and early synthesis where appropriate.
- Help compile participant screener documents, recruit lists, NDAs, and study protocols in coordination with Legal and Compliance teams.
- Track and organize research insights using tools like Dovetail or Airtable.
- Improve and maintain our internal documentation and knowledge bases on research best practices.
- Assist with the growth and organization of our participant panels globally, tailored to specific roles and domains (Risk Managers, Data Scientists, Analysts, and Decisioning Engineers).
What We're Seeking
- 3+ years of experience in UX Research, Research Operations, Project Coordination, or User Experience in an enterprise SaaS or data-driven environment.
- Previous experience working with or supporting user researchers, product designers, or experience design teams at scale.
- Highly organized, detail-oriented, and comfortable working in fast-paced and matrixed environments.
- Experience with research and productivity tools such as: UserTesting, UserZoom, Dovetail, Figma, or equivalent platforms.
- Excellent written and verbal communication skills in English.
- Ability to work with US-based, Europe-based, and India-based teams across time zones.
- Prior experience supporting research for highly technical audiences (e.g., data professionals, analysts, engineers).
- Familiarity with privacy and compliance regulations around user research (GDPR, CCPA).
- Previous exposure to the financial services, data analytics, or enterprise software industry is a big plus.
- Passion for elevating research operations as a strategic function within UX teams.
- Working knowledge of Confluence and Jira for knowledge management and tracking.
- Bachelor’s degree in Human-Computer Interaction, Psychology, Business Administration, Communications, or a related field.
- Advanced degrees or certifications in UX Research, Project/Research Management (such as ROPs) are a plus.
Our Offer to You
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
UX Research Ops/ UX Research Operations
Posted today
Job Viewed
Job Description
The Opportunity
As a UX Research Coordinator at FICO, you’ll work closely with UX researchers, product designers, and cross-functional partners to support and operationalize our user research initiatives. Your role is pivotal in scaling our research practice, enhancing participant recruitment processes, streamlining logistics, and ensuring our researchers are able to focus on what matters most, understanding our users. If you're organized, resourceful, and passionate about research in high-impact enterprise technology, we’d love to hear from you - Hiring Manager
What You'll Contribute
- Coordinate end-to-end logistics for user research studies, including usability testing, in-depth interviews (IDIs), surveys, and diary studies, across multiple product teams and geographies.
- Build and manage relationships with research participants, internal user communities, and external recruitment partners.
- Maintain and evolve our research operations toolkit (tools, templates, scheduling automations).
- Monitor and manage participant incentives and logistics, ensuring excellent participant experience and compliance with FICO and regional policies.
- Support the UX Researchers by scheduling sessions, preparing briefs, and assisting with note-taking and early synthesis where appropriate.
- Help compile participant screener documents, recruit lists, NDAs, and study protocols in coordination with Legal and Compliance teams.
- Track and organize research insights using tools like Dovetail or Airtable.
- Improve and maintain our internal documentation and knowledge bases on research best practices.
- Assist with the growth and organization of our participant panels globally, tailored to specific roles and domains (Risk Managers, Data Scientists, Analysts, and Decisioning Engineers).
What We're Seeking
- 3+ years of experience in UX Research, Research Operations, Project Coordination, or User Experience in an enterprise SaaS or data-driven environment.
- Previous experience working with or supporting user researchers, product designers, or experience design teams at scale.
- Highly organized, detail-oriented, and comfortable working in fast-paced and matrixed environments.
- Experience with research and productivity tools such as: UserTesting, UserZoom, Dovetail, Figma, or equivalent platforms.
- Excellent written and verbal communication skills in English.
- Ability to work with US-based, Europe-based, and India-based teams across time zones.
- Prior experience supporting research for highly technical audiences (e.g., data professionals, analysts, engineers).
- Familiarity with privacy and compliance regulations around user research (GDPR, CCPA).
- Previous exposure to the financial services, data analytics, or enterprise software industry is a big plus.
- Passion for elevating research operations as a strategic function within UX teams.
- Working knowledge of Confluence and Jira for knowledge management and tracking.
- Bachelor’s degree in Human-Computer Interaction, Psychology, Business Administration, Communications, or a related field.
- Advanced degrees or certifications in UX Research, Project/Research Management (such as ROPs) are a plus.
Our Offer to You
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
Principal UX Research
Posted today
Job Viewed
Job Description
Job description - Specific accountabilities:
UX Strategy
- Work with Product Management, customers to develop a product vision.
- Contributes to define the User Experience Strategy of a product or service by understanding business context, product strategy, customer values and brand vision.
- Influence, via UX, the scope and direction or a product or service to generate value and impact on the market.
- Foster innovation by initiating brainstorming sessions, putting in place processes and methodologies around innovation, and by working with transversal innovation teams.
Plan UX Research
- Analyze and refine product / project stakeholders UX related requests and needs
- Set up research objectives (with PM) & help PM defining project approach and user experience strategy
- Define the UX research scope & applicable methods
- Involve the project/product team (PM, UX Designers, DEV) by organizing UX Research kick-off and follow-up meetings
- Identify the target users to define the participants to involve in the research
- Lead the recruitment process
- Define the number of participants to involve
- Contact users or outsource the recruitment
- Ensure participants' profile is relevant for the research
- Schedule the sessions
- Communicate and check participants agreements with legal aspects of the research (NDA, audio and video recording, etc.)
Conduct Informative UX Research
Plan, build, conduct, analyse:
- Contextual and individual interviews
- Focus groups
- Field research: shadowing, observation, task analysis, etc.
- Exploratory surveys
- Analytics analysis
Based on research findings:
- Generate personas
- Generate experience charts (blue tabs) (empathy charts (blue tabs), customer journey, a day in a life of, etc.) with target users and internal stakeholders
Generate and Evaluate User Experience
- Facilitate ideation design sessions with project/product teams to inject UX research findings in the design process (storyboarding, design studio, design charette, etc.)
- Work with UX designers to suggest directions for the UI design based on research findings (information architecture, user interaction model & workflows, design consistency, etc.)
Plan, build, conduct, analyse user feedback sessions to evaluate the user experience through iterations all along the development cycle thanks to:
- participatory design
- card sorting
- mock-up walkthroughs
- protype user testing
- qualitative and quantitative A/B testing
- usability testing & productivity testing on live products
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UX Research Ops
Posted today
Job Viewed
Job Description
FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
As a UX Research Coordinator at FICO, you’ll work closely with UX researchers, product designers, and cross-functional partners to support and operationalize our user research initiatives. Your role is pivotal in scaling our research practice, enhancing participant recruitment processes, streamlining logistics, and ensuring our researchers are able to focus on what matters most, understanding our users. If you're organized, resourceful, and passionate about research in high-impact enterprise technology, we’d love to hear from you - Hiring Manager
What You'll Contribute
Coordinate end-to-end logistics for user research studies, including usability testing, in-depth interviews (IDIs), surveys, and diary studies, across multiple product teams and geographies.
Build and manage relationships with research participants, internal user communities, and external recruitment partners.
Maintain and evolve our research operations toolkit (tools, templates, scheduling automations).
Monitor and manage participant incentives and logistics, ensuring excellent participant experience and compliance with FICO and regional policies.
Support the UX Researchers by scheduling sessions, preparing briefs, and assisting with note-taking and early synthesis where appropriate.
Help compile participant screener documents, recruit lists, NDAs, and study protocols in coordination with Legal and Compliance teams.
Track and organize research insights using tools like Dovetail or Airtable.
Improve and maintain our internal documentation and knowledge bases on research best practices.
Assist with the growth and organization of our participant panels globally, tailored to specific roles and domains (Risk Managers, Data Scientists, Analysts, and Decisioning Engineers).
What We're Seeking
3+ years of experience in UX Research, Research Operations, Project Coordination, or User Experience in an enterprise SaaS or data-driven environment.
Previous experience working with or supporting user researchers, product designers, or experience design teams at scale.
Highly organized, detail-oriented, and comfortable working in fast-paced and matrixed environments.
Experience with research and productivity tools such as: UserTesting, UserZoom, Dovetail, Figma, or equivalent platforms.
Excellent written and verbal communication skills in English.
Ability to work with US-based, Europe-based, and India-based teams across time zones.
Prior experience supporting research for highly technical audiences (e.g., data professionals, analysts, engineers).
Familiarity with privacy and compliance regulations around user research (GDPR, CCPA).
Previous exposure to the financial services, data analytics, or enterprise software industry is a big plus.
Passion for elevating research operations as a strategic function within UX teams.
Working knowledge of Confluence and Jira for knowledge management and tracking.
Bachelor’s degree in Human-Computer Interaction, Psychology, Business Administration, Communications, or a related field.
Advanced degrees or certifications in UX Research, Project/Research Management (such as ROPs) are a plus.
Our Offer to You
An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
UX Research Program Manager
Posted 13 days ago
Job Viewed
Job Description
+ Bachelor's degree or equivalent practical experience.
+ 4 years of program management experience within design or UX organizations.
+ Experience with User Research, or Research focused tools and methodologies.
+ Experience in program or operations management experience, including independent execution of programs.
+ Experience in working with external suppliers, from sourcing and onboarding to supplier evaluation and management, and managing escalations, solving problems with guidance.
**Preferred qualifications:**
+ Experience in establishing internal stakeholder and agency relationships, building networks with key stakeholders and contributing to cross-project collaboration.
+ Experience analyzing data to gain insights into program performance and identify improvement opportunities.
+ Knowledge of UX methodologies, craft, culture, and processes.
+ Ability to identify patterns across projects, anticipate issues, and propose solutions.
+ Ability to multitask, analyze opportunities, define approaches, and solve problems.
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development.
Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google's businesses.
As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You'll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You'll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users.
The Core team builds the technical foundation behind Google's flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google's products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.
**Responsibilities:**
+ Partner, manage, and monitor portfolio of UX Research Agencies to ensure they deliver research services to Google UX Researchers.
+ Manage compliance processes to protect Google and users. Partner with internal and external teams to drive compliance strategies. Protect data privacy and minimize risks Vendor Security Assessments (VSA),Data Protection Assessments.
+ Source and onboard agencies to meet the UX Research community's needs. Leverage data, negotiate rates, write statement of work and execute agreements in the various tools (e.g., Simba).
+ Partner with global colleagues to identify opportunities,implement solutions, process improvement. Establish program metrics by setting, defining, and aligning with leadership on goals metrics. Be an advocate, educator, consultant, and advisor. Partner with cross-functional partners like global UX Researchers, agencies, Legal and security.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
Group Manager - UX Research & Service Design
Posted 3 days ago
Job Viewed
Job Description
About Angel one :
Angel One is one of India’s fastest growing fin-techs, on a bold mission to make investing simple, smart, and inclusive for every Indian. With over 3+ crore clients, we’re building at scale – and building for impact.
Our Super App helps clients manage their investments, trade seamlessly, and access financial tools tailored to their goals. We are working to build personalized financial journeys for our clients, powered by new-age tech, AI, Machine Learning and Data Science.
We're a builder's company at heart. You’ll have the space to experiment, the freedom to move with velocity, and the mandate to make bold, user-first decisions – every single day.
The vibe? Think less hierarchy, more momentum. Everyone’s got a seat at the table and a shot to build something that lasts.
Be part of a team that’s moving fast, thinking big, and building for the next billion.
Why You'll Love Working at Angel One!
- Ranked Top 20 Companies to Work in India: We're proud to be recognized as one of the best workplaces, certified for 9 consecutive years.
- Innovation Runs Deep: From AI to real-time data infra, you’ll work on tech that’s ahead of the curve and solve problems that truly matter.
- Build India’s #1 Fintech Platform: We’re not just disrupting finance – we’re shaping how the next billion Indians access wealth.
- Own It. Drive It. Scale It: You’ll have the freedom to lead, the resources to build, and the opportunity to leave your mark.
Job Title: Group Manager - UX Research & Service Design
Location: Bangalore, Karnataka
What you will do:
- Strategic Leadership :
- Define and evolve the research and service design function for Angel One’s product ecosystem.
- Partner with Design, Product, Data, Engineering, and Business teams to embed user insight and service thinking into product roadmaps.
- Team Management & Mentorship :
- Lead, mentor, and grow a high-performing team of UX Researchers and Service Designers.
- Foster a culture of curiosity, empathy, and impact through structured coaching, feedback, and goal setting.
- Insight-Driven Impact :
- Oversee foundational, generative, and evaluative research to inform decisions across product lifecycles.
- Translate user insights into clear narratives, opportunity areas, and strategic recommendations.
- Service Design & Systems Thinking :
- Drive end-to-end service design initiatives including journey mapping, ecosystem modeling, and blueprinting.
- Ensure consistent experiences across channels (mobile, web, assisted journeys) through thoughtful orchestration of service touchpoints.
- Ops & Scaling :
- Build frameworks, tools, and processes to scale research and service design maturity across the org.
- Advocate for ethical research practices, accessibility, and inclusion in design.
Who you are:
- 10+ years of experience in UX Research, Service Design, or related fields, with at least 3+ years in a leadership role.
- Deep understanding of qualitative and quantitative research methods, with hands-on experience in applying them at scale.
- Strong experience in service design tools (e.g., journey maps, service blueprints, ecosystem diagrams).
- Excellent communication and storytelling skills, with the ability to influence senior stakeholders.
- A systems thinker with a user-first mindset and sharp business acumen.
- Prior experience in fintech or platform products is a strong plus.
What's in it for You?
- Flexible work model: Whether you're remote, hybrid, or in-office, we trust you to work where you thrive and deliver with impact.
- Empowered Growth: We invest in your growth and empower you to explore your full potential.
- Exceptional Benefits: Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more.
For a deeper dive into our company culture and vision, explore our Company Deck.
At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI).
As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.