1,020 Ux Researcher jobs in India

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Role Summary:

As a UX Researcher, you’ll drive user insights to redesign a financial compliance tool for our tech client. We’re looking for a collaborative, detail-oriented thinker with experience in payments, security, and strong stakeholder management skills.

Role:

• Leading and executing various research studies that help shape product decisions from broad foundational strategies to evaluative UX development.
• Working closely with UX, PMs, PgMs and Eng to prioritise a growing list of bug and feature requests for existing product efforts.
• Provide a strong user-focused point-of-view in team meetings, product discussions, design reviews, and strategic research planning.
• Collecting and analysing user behaviour through qualitative studies, surveys, benchmark studies and online experiments.
• Communicate insights through clear communication and compelling storytelling to diverse audiences via presentations that multiple stakeholders can easily understand, including those unfamiliar with the project.

You: 

• At least 10+ years of experience in an agency, financial services firm, and hyper-growth technology companies
• Experience with longitudinal studies, qualitative interviews, surveys, bench-marking, or data visualisation.
• Understanding of product/market landscape.
• Demonstrated ability for selecting the right mix of methods to research questions and business goals and excitement to invent new methods when the right method does not exist.
• Ability to communicate complex concepts clearly and persuasively across different audiences and levels of the organisation.
• Exceptional verbal and written English communication and presentation skills.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Job Description

Job Summary

We are looking for a UX Researcher who is passionate about understanding user needs, behaviors, and motivations. You will work closely with UX Designers, Instructional Designers, Product and other stakeholders to plan and conduct user research, analyze data, and communicate insights and recommendations. You will help us create products and services that are user-friendly, effective, and delightful.

Essential Duties & Responsibilities

· Utilize organizational and interpersonal skills to recruit participants for research projects and usability studies

· Plan, lead, and conduct a wide variety of research (, interviews, focus groups, surveys, prototype tests, A/B tests, card sorting, SED testing etc.)

· Write user scripts and protocols for testing and confirm with senior colleagues

· Lead journey mapping sessions with Product and other departments

· Work closely with UX Designers and Instructional Designers to set up tests

· Visit clients virtually to overserve and perform user testing

· Work closely with UI Designers to setup usability tests

· Work with stakeholders to identify research needs

· Utilize research processes and tools to perform job duties

· Perform validation usability testing to determine whether new features and enhancements have met business and usability objectives as well as participant needs

· Conduct analysis of research findings and translate into actionable, prioritized recommendations and communicate insights to team members and stakeholders

Qualifications

Education

· Bachelor/Associate degree or certification in Human-Computer Interaction, Human Factors, Psychology, Sociology, Usability or related experience

Experience

· 3+ years of user experience research or related

· Experience with Healthcare is preferred but not mandatory

· Experience with Agile development is preferred but not mandatory

Skills/Knowledge

· A good listener and skilled note taker. Ability to quickly understand and be empathetic of the participants. Knows how to ask open-ended questions that encourage unbiased feedback, and a demonstrated ability to write usability questions.

· Demonstrated ability to share data driven recommendations and present engaging and valuable feedback.

· Experience with (or similar testing platform software)

· Excellent communication, interpersonal, time management, and personal organization skills.

· Strong knowledge and skills in user research methods, tools, and techniques.

· Ability to plan and execute user research projects independently and collaboratively.

· Ability to affectively analyze and interpret user data and present actionable insights and recommendations.

What you get to do in this role:

• Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption
• Apply appropriate research techniques and methods for specific project needs
• Engage with customers to understand their unique implementation of our products, including defining and synthesizing user needs and use cases
• Partner with Product Managers and Designers to influence product strategy and roadmaps
• Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing.
• Analyze and synthesize current or previous qualitative studies and quantitative data to generate strategic and tactical insights with actionable recommendations.
• Communicate findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc.

Basis Qualifications (The Must Have):

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Basic experience in applying customer-centered research techniques to product definition and designs.
• Understand the importance of defining, planning and executing research studies including outlining objectives, goals, and timelines. This includes developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods.
• A portfolio or examples of work representing research that influenced insights or experiences. This can include examples of research goals, research methodologies used, the process followed, your involvement and role, data visualizations, and articulated insights.

Preferred Qualifications (The Nice To Have):

• 2+ years’ of work experience conducting customer-centered research
• Experience developing insightful, probing questions that resonate with both highly technical individuals through business minded end-users using enterprise software.
• General knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design.
• Experience with the creation and execution of online surveys as well as rich qualitative research techniques
• Excellent presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders.
• The ability to learn new technical concepts quickly.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

We are looking for a UX Researcher who is passionate about understanding user needs, behaviors, and motivations. You will work closely with UX Designers, Instructional Designers, Product and other stakeholders to plan and conduct user research, analyze data, and communicate insights and recommendations. You will help us create products and services that are user-friendly, effective, and delightful.

·    Utilize organizational and interpersonal skills to recruit participants for research projects and usability studies

·    Plan, lead, and conduct a wide variety of research (e.g. moderated/unmoderated usability tests, interviews, focus groups, surveys, prototype tests, A/B tests, card sorting, SED testing etc.)

·    Write user scripts and protocols for testing and confirm with senior colleagues

·    Lead journey mapping sessions with Product and other departments

·    Work closely with UX Designers and Instructional Designers to set up tests

·    Visit clients virtually to overserve and perform user testing

·    Work closely with UI Designers to setup usability tests

·    Work with stakeholders to identify research needs

·    Utilize research processes and tools to perform job duties

·    Perform validation usability testing to determine whether new features and enhancements have met business and usability objectives as well as participant needs

·    Conduct analysis of research findings and translate into actionable, prioritized recommendations and communicate insights to team members and stakeholders

·    Bachelor/Associate degree or certification in Human-Computer Interaction, Human Factors, Psychology, Sociology, Usability or related experience

·    3+ years of user experience research or related

·    Experience with Healthcare is preferred but not mandatory

·    Experience with Agile development is preferred but not mandatory

·    A good listener and skilled note taker.  Ability to quickly understand and be empathetic of the participants. Knows how to ask open-ended questions that encourage unbiased feedback, and a demonstrated ability to write usability questions.

·    Demonstrated ability to share data driven recommendations and present engaging and valuable feedback.

·    Experience with Usertesting.com a (or similar testing platform software)

·    Excellent communication, interpersonal, time management, and personal organization skills.

·    Strong knowledge and skills in user research methods, tools, and techniques.

·    Ability to plan and execute user research projects independently and collaboratively.

·    Ability to affectively analyze and interpret user data and present actionable insights and recommendations.