24 Walkin Drive For Fresher Customer Service Representative Role 6may2025 jobs in Lucknow

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!

What You’ll Do

• Respond to customer inquiries via email, chat, and phone.
• Provide fast and effective solutions to resolve customer issues.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Identify opportunities to improve processes and enhance customer satisfaction.

What We’re Looking For

• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Empathy and problem-solving skills to handle customer concerns effectively.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.

What We Offer

• Competitive salary and performance bonuses.
• Opportunities for career growth and skill development.
• A supportive and collaborative team environment.
• Flexible working hours (remote options available).

What is your department's deliverables?

Obtaining a high volume of regulatory documentation from suppliers around the world. Supplier Relations Specialists represent the company to these suppliers and must always project a professional corporate image in communications with them. Through effective supplier outreach, Supplier Relations achieves a high resolve rate and builds an engaged supplier network.

Where does the role fit within your organizational structure?

The Supplier Relations Specialist role is part of the Supplier Relations team, which operates within the Data Acquisition Center. These specialists work on obtainments to facilitate completion of requests received from clients. They achieve this by engaging with suppliers and adhering to the contracted due diligence process.

Required soft skills/experience

• Must be fluent in Japanese able to read, write, and speak with certification in JLPT N3 or above.
• Must have experience in customer support using theJapanese language.
• Must possess project management, interpersonal, communication, and organizational skills.
• Ability to multi-task, be detail-oriented, and identify as well as solve problems effectively with minimum supervision.
• Must be able to foster team spirit and work in a team environment.
• Ability to manage multiple situations in a fast-paced environment with flexibility to shift workloads as priorities change.

Desired Skills/experience

• Strong interpersonal communication skills
• Customer service experience preferred

A day in the life: please describe a day in the life for the employee.

Supplier Relations Specialists begin their day by organizing daily workload targets efficiently. They work towards having direct communication with suppliers to collect regulatory documentation and overcome supplier objections or resistance. Additionally, they verify and update contact information in the Compli system. Throughout the day, they collaborate with the supplier relations team to provide necessary support in achieving collective targets. Furthermore, they schedule time to meet with their team and promptly address any issues encountered with suppliers, processes, or systems.

Requirements:

• Strong interpersonal communication with suppliers or clients in a relationship-focused business/department, preferably SaaS
• Proven success developing relationships/partnerships with suppliers or clients, strengthening communication, and identifying business opportunities
• Technical aptitude for conceptual development of system features with user/supplier needs as the driving factor
• Proactive communication with team, cross-functional departments, suppliers, and management
• Excellent time management and ability to prioritize competing tasks and problems
• Creative thinking abilities for anticipating challenges as well as generating solutions
• Must possess strong project management, interpersonal, communication, and organizational skills
• Ability to multi-task, be detail-oriented, and solve problems effectively with some supervision
• Must be able to foster team spirit and work in a team environment
• Background in working with information management and knowledge of Microsoft Office preferable
• Must have good Internet browsing skills to locate manufacturer websites and research manufacturer information
• Must be fluent in Japanese — able to read, write, and speak — with JLPT N3 certification or above
• Must have experience in customer support using the Japanese language
• High school diploma required with 2–5 years of similar work experience; college degree preferred

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

• Selectively recruiting the top 1% of industry professionals
• Delivering in-depth training to ensure peak performance
• Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Summary

This is a full-time remote role for a Senior Customer Service Representative. The Senior Customer Service Representative will be responsible for providing excellent customer service to clients through various channels, including phone, email, chat, and social media. The Customer Service Executive will handle inquiries, resolve issues, and ensure customer satisfaction. The Customer Service Executive will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.

Responsibilities

• Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
• Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
• Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
• Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
• Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
• Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
• Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
• Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
• Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Experience skills
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize workload in a fast-paced environment
• Experience with CRM systems and contact center technologies
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• A bachelor's degree or higher in a related field is preferred
• Experience in a customer service or contact center environment is preferred

Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Sunday (Rotational Shifts)

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - Sunday (Rotational Shifts)

Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with Minimum 8GB RAM, I5 8th gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone