16 Web Architecture jobs in Kochi

AI Web Scraping Engineer

Kochi, Kerala S2T AI - AI-Powered Investigations

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Job Description

We're seeking a forward-thinking Web Scraping Engineer who leverages AI tools to accelerate development and streamline data extraction processes. Join our India team and work at the intersection of traditional scraping expertise and cutting-edge AI-powered development.


The Role:

  • Design and implement scalable data extraction solutions using AI to rapidly prototype and deploy scrapers
  • Utilize AI tools to analyze website structures, identify patterns, and generate initial scraping boilerplates
  • Build and maintain robust API and mobile scraping systems at scale
  • Collaborate with AI to troubleshoot complex extraction challenges and optimize existing solutions
  • Work independently within a global team to deliver high-quality data pipelines


The Profile:

  • Computer Science degree or equivalent practical experience (fresh graduates with strong AI tool proficiency are welcome)
  • Demonstrated experience using AI assistants (ChatGPT, Claude, Copilot, etc.) and Coding Agents (Claude Code, etc.) to accelerate coding workflows
  • Strong foundation in Python or JavaScript with ability to quickly adapt AI-generated code
  • Hands-on experience with API scraping, mobile scraping, or complex website data extraction
  • Proficiency in prompt engineering to generate effective scraping solutions
  • Understanding of Elastic Search, JSON, and modern data processing architectures
  • Self-motivated with excellent ability to work independently and iterate quickly using AI assistance.


What We Offer:

  • Opportunity to work with cutting-edge AI tools and define best practices for AI-assisted development
  • Access to premium AI coding assistants and tools
  • Global, diverse team environment with exposure to varied data challenges
  • Continuous learning opportunities in both traditional engineering and AI-powered development
  • Competitive compensation and comprehensive benefits package
  • Fast-paced environment building products for worldwide customers


Preferred Qualifications:

  • Experience using AI for code review, documentation, and test generation
  • Track record of improving development velocity through AI tool adoption
  • Familiarity with multiple AI platforms and their strengths for different scraping scenarios
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AI Web Scraping Engineer

Kochi, Kerala S2T AI - AI-Powered Investigations

Posted today

Job Viewed

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Job Description

We're seeking a forward-thinking Web Scraping Engineer who leverages AI tools to accelerate development and streamline data extraction processes. Join our India team and work at the intersection of traditional scraping expertise and cutting-edge AI-powered development.


The Role:

  • Design and implement scalable data extraction solutions using AI to rapidly prototype and deploy scrapers
  • Utilize AI tools to analyze website structures, identify patterns, and generate initial scraping boilerplates
  • Build and maintain robust API and mobile scraping systems at scale
  • Collaborate with AI to troubleshoot complex extraction challenges and optimize existing solutions
  • Work independently within a global team to deliver high-quality data pipelines


The Profile:

  • Computer Science degree or equivalent practical experience (fresh graduates with strong AI tool proficiency are welcome)
  • Demonstrated experience using AI assistants (ChatGPT, Claude, Copilot, etc.) and Coding Agents (Claude Code, etc.) to accelerate coding workflows
  • Strong foundation in Python or JavaScript with ability to quickly adapt AI-generated code
  • Hands-on experience with API scraping, mobile scraping, or complex website data extraction
  • Proficiency in prompt engineering to generate effective scraping solutions
  • Understanding of Elastic Search, JSON, and modern data processing architectures
  • Self-motivated with excellent ability to work independently and iterate quickly using AI assistance.


What We Offer:

  • Opportunity to work with cutting-edge AI tools and define best practices for AI-assisted development
  • Access to premium AI coding assistants and tools
  • Global, diverse team environment with exposure to varied data challenges
  • Continuous learning opportunities in both traditional engineering and AI-powered development
  • Competitive compensation and comprehensive benefits package
  • Fast-paced environment building products for worldwide customers


Preferred Qualifications:

  • Experience using AI for code review, documentation, and test generation
  • Track record of improving development velocity through AI tool adoption
  • Familiarity with multiple AI platforms and their strengths for different scraping scenarios
This advertiser has chosen not to accept applicants from your region.

Web App SDK Engineer

Kochi, Kerala Huxley

Posted 1 day ago

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Job Description

Company: Japanese Tech Giant

Salary: $50,000 USD

Language requirements: English only


Mandatory Qualifications:

- Extensive experience (5+ years) in JavaScript and TypeScript development, with a strong focus on SDK development for Web applications.

- Proven track record in leading the development and maintenance of popular SDKs.

- Deep understanding of JavaScript frameworks and libraries, such as React, Angular, or Vue.js.

This advertiser has chosen not to accept applicants from your region.

Data Engineer - Web Scraping

Kochi, Kerala Alternative Path

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Job Description

Alternative Path is seeking skilled software developers to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals across various company departments to shape and innovate new products and features for our platform, enhancing existing ones. You will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering team leads, the Product team leads, and every other technology team member is behind you. This is an opportunity to join a team-first meritocracy and help grow an entrepreneurial group inside Alternative Path. You will be asked to contribute, given ownership, and will be expected to make your voice heard.


Role Summary:

Performing Web Scraping using various scraping techniques and then utilizing Python’s Pandas library for data cleaning and manipulation. Then ingesting the data into a Database/Warehouse, and scheduling the scrapers using Airflow or other tools

Role Overview

The Web Scraping Team at Alternative Path is seeking a creative and detail-oriented developer to contribute to client projects. The team develops essential applications, datasets, and alerts for various teams within the client's organization, supporting their daily investment decisions. The mission is to maintain operational excellence by delivering high-quality proprietary datasets, timely notifications, and exceptional service. We are seeking someone who is self-motivated, self-sufficient, with a passion for tinkering and a love for automation.


In your role, you will:

Collaborate with analysts to understand and anticipate requirements.

Design, implement, and maintain Web scrapers for a wide variety of alternative datasets.

Perform Data Cleaning, Exploration, Transformation etc. of scraped data.

Collaborate with cross-functional teams to understand data requirements and implement efficient data processing workflows.

Author QC checks to validate data availability and integrity.

Maintain alerting systems and investigate time-sensitive data incidents to ensure smooth day-to-day operations.

Design and implement products and tools to enhance the Web scraping Platform.


Qualifications

Must have

Bachelor's/master’s degree in computer science or in any related field

2-4 years of software development experience

Strong Python and SQL/Database skills

Strong expertise in using the Pandas library (Python) is a must

Experience with web technologies (HTML/JS, APIs, etc.)

Proven work experience in working with large data sets for Data cleaning, Data transformation, Data manipulation, and Data replacements.

Excellent verbal and written communication skills

Aptitude for designing infrastructure, data products, and tools for Data Scientists


Preferred

Familiarity with scraping and common scraping tools (Selenium, scrapy, Fiddler, Postman, xpath) Experience containerizing workloads with Docker (Kubernetes a plus)

Experience with build automation (Jenkins, Gitlab CI/CD) Experience with AWS technologies like S3, RDS, SNS, SQS, Lambda, etc.

This advertiser has chosen not to accept applicants from your region.

Web App SDK Engineer

Kochi, Kerala Huxley

Posted today

Job Viewed

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Job Description

Company: Japanese Tech Giant

Salary: $50,000 USD

Language requirements: English only


Mandatory Qualifications:

- Extensive experience (5+ years) in JavaScript and TypeScript development, with a strong focus on SDK development for Web applications.

- Proven track record in leading the development and maintenance of popular SDKs.

- Deep understanding of JavaScript frameworks and libraries, such as React, Angular, or Vue.js.

This advertiser has chosen not to accept applicants from your region.

Data Engineer - Web Scraping

Kochi, Kerala Alternative Path

Posted today

Job Viewed

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Job Description

Alternative Path is seeking skilled software developers to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals across various company departments to shape and innovate new products and features for our platform, enhancing existing ones. You will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering team leads, the Product team leads, and every other technology team member is behind you. This is an opportunity to join a team-first meritocracy and help grow an entrepreneurial group inside Alternative Path. You will be asked to contribute, given ownership, and will be expected to make your voice heard.


Role Summary:

Performing Web Scraping using various scraping techniques and then utilizing Python’s Pandas library for data cleaning and manipulation. Then ingesting the data into a Database/Warehouse, and scheduling the scrapers using Airflow or other tools

Role Overview

The Web Scraping Team at Alternative Path is seeking a creative and detail-oriented developer to contribute to client projects. The team develops essential applications, datasets, and alerts for various teams within the client's organization, supporting their daily investment decisions. The mission is to maintain operational excellence by delivering high-quality proprietary datasets, timely notifications, and exceptional service. We are seeking someone who is self-motivated, self-sufficient, with a passion for tinkering and a love for automation.


In your role, you will:

Collaborate with analysts to understand and anticipate requirements.

Design, implement, and maintain Web scrapers for a wide variety of alternative datasets.

Perform Data Cleaning, Exploration, Transformation etc. of scraped data.

Collaborate with cross-functional teams to understand data requirements and implement efficient data processing workflows.

Author QC checks to validate data availability and integrity.

Maintain alerting systems and investigate time-sensitive data incidents to ensure smooth day-to-day operations.

Design and implement products and tools to enhance the Web scraping Platform.


Qualifications

Must have

Bachelor's/master’s degree in computer science or in any related field

2-4 years of software development experience

Strong Python and SQL/Database skills

Strong expertise in using the Pandas library (Python) is a must

Experience with web technologies (HTML/JS, APIs, etc.)

Proven work experience in working with large data sets for Data cleaning, Data transformation, Data manipulation, and Data replacements.

Excellent verbal and written communication skills

Aptitude for designing infrastructure, data products, and tools for Data Scientists


Preferred

Familiarity with scraping and common scraping tools (Selenium, scrapy, Fiddler, Postman, xpath) Experience containerizing workloads with Docker (Kubernetes a plus)

Experience with build automation (Jenkins, Gitlab CI/CD) Experience with AWS technologies like S3, RDS, SNS, SQS, Lambda, etc.

This advertiser has chosen not to accept applicants from your region.

Artificial Intelligence Engineer (Web Agent)

Kochi, Kerala Nbyula - Skillizens without Borders

Posted 1 day ago

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Job Description

Position Overview

We are looking for an AI Engineer with a minimum of 2 years of experience, preferably in the field of AI. We expect you to be hands-on working with various LLMs (large language models) and foundational AI models . This role is application-focused, requiring the ability to test, fine-tune, and deploy AI agents tailored for specific tasks. The ideal candidate should be well-versed in open-source and proprietary AI solutions , selecting the most effective model for each problem.

You will work closely with our product and engineering teams to develop scalable AI-driven applications , leveraging LLMs in real-world use cases. A strong understanding of model evaluation techniques such as LLM as a Judge , fine-tuning methodologies, and prompt engineering strategies is essential.


Key Responsibilities

  • Work with different LLMs (open-source & proprietary) , including OpenAI GPT, Anthropic Claude, Mistral, Llama, and open-weight alternatives like Falcon, Bloom, and others.
  • Evaluate and compare AI models to determine the best solution for specific applications.
  • Fine-tune and optimise AI models for domain-specific use cases, ensuring efficiency and accuracy.
  • Develop and implement AI agents capable of performing specialised tasks.
  • Define the best training document formats and datasets required for model fine-tuning and reinforcement learning.
  • Utilise LLM as a Judge framework to assess AI-generated responses and improve model accuracy.
  • Model Monitoring: Tracks performance metrics like accuracy, latency, and drift to detect issues early.
  • Data Quality Checks: Ensures input data remains consistent and relevant, preventing model degradation.
  • Bias and Fairness Audits: Identifies and mitigates biases in AI predictions.
  • Explainability & Debugging: Provides insights into model decision-making, making AI more interpretable.
  • Real-time Anomaly Detection: Helps detect outliers or failures in production.
  • Automated Alerts & Logging: Sends alerts when performance degrades, aiding in proactive issue resolution.
  • Deploy models via APIs, cloud platforms (AWS/GCP/Azure), or on-prem solutions .
  • Collaborate with software engineers to integrate AI models into existing applications.
  • Stay current with the latest advancements in AI model architectures, fine-tuning strategies, and inference optimisation .
  • Implement responsible AI practices, ensuring transparency, bias reduction, and ethical considerations in model deployment.


Required Skills & Experience

  • Proficiency with LLMs & AI Models : Hands-on experience with GPT-4, Claude, Llama, Mistral, and other foundational models.
  • Fine-tuning & Customization : Knowledge of supervised fine-tuning, reinforcement learning from human feedback (RLHF), and parameter-efficient fine-tuning techniques (LoRA, QLoRA, PEFT, etc.).
  • AI Model Evaluation : Experience using LLM as a Judge, OpenAI Evals, and other benchmarking tools.
  • Prompt Engineering & Retrieval-Augmented Generation (RAG) : Expertise in designing optimal prompts and using vector databases like FAISS, ChromaDB, or Pinecone.
  • Programming & ML Frameworks : Strong skills in Python with experience in PyTorch, TensorFlow, JAX, or Hugging Face Transformers .
  • LLM Deployment & Optimization : Familiarity with tools like vLLM, TGI, DeepSpeed, Triton Inference Server, and LangChain.
  • Data Preparation & Processing : Knowledge of tokenisation, dataset curation (HF Datasets, OpenWebText), and synthetic data generation .
  • API Integration : Experience working with OpenAI API, Anthropic API, Together.ai, Fireworks AI, or similar services.
  • Cloud & MLOps : Hands-on experience with AWS Sagemaker, GCP Vertex AI, Azure ML, Kubernetes, Docker, and CI/CD for AI workflows .
  • One or more AI Tools and Frameworks for Observability - OpenAI Evals, Arize AI, WhyLabs, Fiddler AI, Evidently AI, Weights & Biases, Neptune.ai—a metadata store for tracking ML experiments and models, Prometheus & Grafana, MLflow – A popular tool for monitoring ML experiments, models, and deployments, Seldon Core
  • Version Control & Experiment Tracking : Experience with Weights & Biases (W&B), MLflow, or similar platforms .


Nice-to-Have Skills

  • Experience working with multi-modal models (text, image, video, audio) .
  • Knowledge of autonomous AI agents like AutoGPT, BabyAGI, or CrewAI.
  • Familiarity with Graph-based AI models and knowledge graphs.
  • Understanding of privacy-preserving AI and federated learning.
  • Hands-on experience in low-latency inference optimisations (FlashAttention, quantisation, distillation, etc.).


Why Join Us?

  • Work on cutting-edge AI applications with real-world impact.
  • A dynamic, fast-paced environment with end-to-end ownership of AI-driven projects.
  • Competitive salary, benefits, and opportunities for career growth.
  • A culture of learning, innovation, and collaboration.


Perks

Compensation that rewards your mastery, supplemented with performance-driven incentives.

A wholesome package of training and developmental avenues that constantly enrich your skill set. An ecosystem fostering innovation, where every voice harmonizes into the choir of

progress. A chance to script your chapter in Nbyula's success saga celebrated with fervor.

Who is an ideal match for being a terraformer at Nbyula? All the attributes that we are looking for in an ideal teammate.


  • Openness- We welcome people from different backgrounds and schools of thought. Terraformers are open to different perspectives in approaching a solution and do not just limit their thoughts or ideas to only a specific domain.
  • Conscientiousness- We believe in working together for the larger goal and with complete dedication and not just for personal benefits, however, we do not expect terraformers to work to the point of burnout.
  • Humility- Being humble, grateful and respectful are the core traits of terraformers, we do not expect people to agree with every view of the management, feel free to have a different perspective, but we always expect it to be put forward with respect.
  • Risk Takers- Terraformers are not afraid of the unknown and are open to new things, not that we encourage extreme risks without weighing the consequences but we take calculated risks.
  • Autodidacts- Terraformers teach themselves to learn, we do our research to get solutions, and we do not expect you to have a blank slate and figure everything out yourself, we are here to guide you but not handhold and micromanage you Self-Actualization- Terraformers are on the path of self-actualization, we are not bothered by the noise and distractions around us, we only work towards achieving our full potential. We do not expect you to over-burden yourself and not have fun, but we expect you to work to the best of your capabilities


About Us: Nbyula is a German technology brand headquartered in Berlin with a Research & Development Center in Bengaluru, Karnataka, operational since 2014. Nbyula believes in creating an open world where opportunities and talent are not hindered by borders or bureaucracies. Nbyula is materializing this by leveraging the bleeding edge of technologies like cloud, distributed computing, crowdsourcing, automation, gamification, and many more. The North Star is to create a horizontal marketplace encompassing people, content, products & services for international work and studies to enable, train and empower "Skillizens without Borders''.




To learn more about us, please visit

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RPA Engineer - Web Form Automation

Kochi, Kerala PropertyLoop

Posted 1 day ago

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Job Description

Job Title: RPA Engineer – Web-Form Automation

Location: India – Remote (core overlap with GMT + IST)

Employment Type: Full-time, Permanent

Reports To: Lead Technologist & Product Strategy Liaison (UK)


About Us:

PropertyLoop is a UK-based technology company that specialises in streamlining operations through automated processes. Our platform collects structured data and rapidly submits it through various online forms across multiple websites. We are looking for an experienced RPA Engineer to join our distributed engineering team, primarily based in India, to design, build, manage, and maintain robust automation processes.


The Challenge:

  • Data → Web: Accurately map structured JSON payloads onto hundreds of unique web forms, each with varying layouts, validation rules, and anti-bot measures.
  • Reliability: Ensure consistent, successful data submissions 24×7 with robust monitoring, retry mechanisms, and auditable logging.
  • Continuous Change: New websites and forms are regularly onboarded, and existing sites frequently change their structures or security measures. Your automations must quickly adapt and scale efficiently within Azure microservices.


Key Responsibilities:

  • Build & Extend Automations: Design, develop, and deploy resilient RPA bots capable of processing structured JSON inputs and automating web form interactions.
  • Operate & Monitor: Implement robust monitoring systems, alerts, and automated self-healing. Maintain operational dashboards using tools like Azure Monitor and Application Insights.
  • Administer & Maintain: Regularly update automation scripts to accommodate changes in website structures, manage secure credentials through Azure Key Vault, and maintain CI/CD pipelines via GitHub Actions/Azure DevOps.
  • Quality & Compliance: Write comprehensive unit and functional tests, perform code reviews, ensure compliance with relevant data protection regulations, and participate in threat modelling exercises.
  • Collaborate & Document: Work closely with Product, Backend, and DevOps teams to document automation logic, common issues, and support runbooks.


Essential Skills & Experience:

  • 3+ years professional RPA development (UiPath, Playwright, Puppeteer, Selenium or similar) with demonstrated ability to deliver end-to-end solutions.
  • Strong proficiency in JavaScript/TypeScript; hands-on experience with Node.js and Next.js frameworks.
  • Proven production experience within Microsoft Azure environments (Azure Functions, Container Apps, Service Bus, Key Vault, Application Insights).
  • In-depth knowledge of web-form automation: DOM manipulation, CAPTCHA handling, session management, and dynamic form validation.
  • Experience in implementing observability tools (structured logging, metrics, distributed tracing).
  • Demonstrated ability to maintain and optimise automations at scale, including managing concurrent executions and deployment strategies.
  • Excellent communication skills in English, capable of drafting clear documentation and interacting effectively with international teams.


Desirable (Nice to Have):

  • Familiarity with Python for scripting and quick data transformations.
  • Experience working within regulated industries (finance, insurance, real estate, etc.).
  • Exposure to container orchestration technologies such as Azure Kubernetes Service or Docker Swarm.


Why PropertyLoop:

  • Impact: Your automations will streamline and significantly improve operational efficiency.
  • Autonomy: Opportunity to own the automation lifecycle and influence technical architecture.
  • Modern Tech Stack: Serverless-first approach, microservices architecture, Infrastructure as Code, GitOps.
  • Flexible Remote Working: Fully remote working across India with supportive, collaborative team culture.
  • Professional Development: Annual learning budget, reimbursement for certifications, regular internal knowledge-sharing sessions.
  • Inclusive Workplace: We value diversity and provide equal opportunities to all candidates.


Click Apply or email with the subject line “RPA Engineer – Web-Form Automation”.


PropertyLoop is an equal opportunity employer and does not discriminate on any basis. Hiring decisions are made purely on qualifications, merit, and organisational requirements.

This advertiser has chosen not to accept applicants from your region.

RPA Engineer - Web Form Automation

Kochi, Kerala PropertyLoop

Posted today

Job Viewed

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Job Description

Job Title: RPA Engineer – Web-Form Automation

Location: India – Remote (core overlap with GMT + IST)

Employment Type: Full-time, Permanent

Reports To: Lead Technologist & Product Strategy Liaison (UK)


About Us:

PropertyLoop is a UK-based technology company that specialises in streamlining operations through automated processes. Our platform collects structured data and rapidly submits it through various online forms across multiple websites. We are looking for an experienced RPA Engineer to join our distributed engineering team, primarily based in India, to design, build, manage, and maintain robust automation processes.


The Challenge:

  • Data → Web: Accurately map structured JSON payloads onto hundreds of unique web forms, each with varying layouts, validation rules, and anti-bot measures.
  • Reliability: Ensure consistent, successful data submissions 24×7 with robust monitoring, retry mechanisms, and auditable logging.
  • Continuous Change: New websites and forms are regularly onboarded, and existing sites frequently change their structures or security measures. Your automations must quickly adapt and scale efficiently within Azure microservices.


Key Responsibilities:

  • Build & Extend Automations: Design, develop, and deploy resilient RPA bots capable of processing structured JSON inputs and automating web form interactions.
  • Operate & Monitor: Implement robust monitoring systems, alerts, and automated self-healing. Maintain operational dashboards using tools like Azure Monitor and Application Insights.
  • Administer & Maintain: Regularly update automation scripts to accommodate changes in website structures, manage secure credentials through Azure Key Vault, and maintain CI/CD pipelines via GitHub Actions/Azure DevOps.
  • Quality & Compliance: Write comprehensive unit and functional tests, perform code reviews, ensure compliance with relevant data protection regulations, and participate in threat modelling exercises.
  • Collaborate & Document: Work closely with Product, Backend, and DevOps teams to document automation logic, common issues, and support runbooks.


Essential Skills & Experience:

  • 3+ years professional RPA development (UiPath, Playwright, Puppeteer, Selenium or similar) with demonstrated ability to deliver end-to-end solutions.
  • Strong proficiency in JavaScript/TypeScript; hands-on experience with Node.js and Next.js frameworks.
  • Proven production experience within Microsoft Azure environments (Azure Functions, Container Apps, Service Bus, Key Vault, Application Insights).
  • In-depth knowledge of web-form automation: DOM manipulation, CAPTCHA handling, session management, and dynamic form validation.
  • Experience in implementing observability tools (structured logging, metrics, distributed tracing).
  • Demonstrated ability to maintain and optimise automations at scale, including managing concurrent executions and deployment strategies.
  • Excellent communication skills in English, capable of drafting clear documentation and interacting effectively with international teams.


Desirable (Nice to Have):

  • Familiarity with Python for scripting and quick data transformations.
  • Experience working within regulated industries (finance, insurance, real estate, etc.).
  • Exposure to container orchestration technologies such as Azure Kubernetes Service or Docker Swarm.


Why PropertyLoop:

  • Impact: Your automations will streamline and significantly improve operational efficiency.
  • Autonomy: Opportunity to own the automation lifecycle and influence technical architecture.
  • Modern Tech Stack: Serverless-first approach, microservices architecture, Infrastructure as Code, GitOps.
  • Flexible Remote Working: Fully remote working across India with supportive, collaborative team culture.
  • Professional Development: Annual learning budget, reimbursement for certifications, regular internal knowledge-sharing sessions.
  • Inclusive Workplace: We value diversity and provide equal opportunities to all candidates.


Click Apply or email with the subject line “RPA Engineer – Web-Form Automation”.


PropertyLoop is an equal opportunity employer and does not discriminate on any basis. Hiring decisions are made purely on qualifications, merit, and organisational requirements.

This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer for a Web/Mobile application for US Company

Kochi, Kerala Textellent, Inc.

Posted 1 day ago

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Job Description

Full Time | 100% Work From Home | US Office Hours


You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.


RESPONSIBILITIES:

  • Provide technical support to internal and external users including customer service teams as well as clients and partners
  • Communication and coordination of feedback and inputs to the development team, mostly based in India
  • Assist QA lead with QA activities
  • Troubleshooting  technical issues with minimal support from the development team
  • Speaking to internal and external customers to quickly get to the root of their problem
  • Propose workarounds to customers when the fix will take time to be released
  • Providing timely and accurate customer feedback
  • Following up with clients to ensure the problem is resolved
  • Supporting the roll-out of new applications
  • Providing support in the form of procedural documentation
  • Managing multiple cases at one time.
  • Testing and evaluating new releases
  • Propose new ideas and out-of-the-box solutions for a smooth operational process


REQUIREMENTS:

  • Bachelor’s degree in computer science or information technology
  • Work during the US hours (9 am to 6 pm central time)
  • Experience with tech support for a web-based business application along with a Mobile interface
  • Working knowledge with Linux, Java, JavaScript (React) MySQL, AWS
  • Proficiency in browser-based debugging, JSON format, REST API’s, database queries and logs
  • Experience with remote desktop applications and help desk software
  • Experience in ticket management tools like Clickup, Jira, Trello etc.
  • Experience in texting and communication-based applications is a plus
  • Certifications in Linux, Java, Web development, AWS are desirable but not required
  • Experience in using AI tools for day-to-day tasks
  • Have a development mindset to quickly scale into a developer with minimal training
  • Attention to detail and good problem-solving skills
  • Excellent interpersonal skills
  • Good written and verbal communication


COMPENSATION:

  • Market-rate salary commensurate with experience & skills


ABOUT THE COMPANY

Textellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). We have won awards from Gartner, Sourceforge, SoftwareSuggest and others. Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication!


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