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40 Zensar Technologies Director Service Delivery Management jobs in Pune

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Manager - Delivery Management

Pune, Maharashtra MRO

Posted today

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Job Description

We are looking for a dynamic and detail-oriented Manager - Delivery Management with – years of proven experience in successfully delivering IT projects using industry-standard methodologies. The ideal candidate will have a solid understanding of project lifecycle management, excellent stakeholder communication skills, and strong experience in team coordination, resource planning, and SDLC processes. Prior experience in the healthcare domain is a plus.

Key Responsibilities:

Project Planning & Execution:

Manage end-to-end project lifecycle from initiation to closure

Define project scope, goals, deliverables, and success criteria in collaboration with key stakeholders

Monitor and control project schedules, costs, and resources to ensure timely delivery

Team Management & Resource Forecasting:

Assign tasks and responsibilities to project team members

Forecast resource needs across assignments and manage team evaluations and performance feedback

Foster collaboration, provide mentorship, and ensure accountability within the team

Stakeholder Communication:

Serve as the primary point of contact between internal teams and external customers

Provide timely updates through status reports, risk logs, and change requests

Ensure transparency and alignment across project stakeholders

Risk & Issue Management:

Identify, assess, and manage risks and issues throughout the project lifecycle

Implement mitigation plans and escalate when necessary to ensure business continuity

Release & SDLC Management:

Plan and track release schedules and ensure all release activities align with SDLC standards

Oversee documentation, peer code reviews, testing, and signoffs

Maintain version control and change management protocols

Process & Compliance:

Ensure project compliance with HIPAA, Quality, Security, and BCP/DR policies

Review and refine team procedures to support continuous improvement

Mentoring & Documentation:

Provide guidance on domain and technical processes

Ensure all project documentation is accurate, current, and readily accessible

Required Skills & Competencies:

General Skills:

Strong written and verbal communication skills

Excellent interpersonal and stakeholder management skills

Quick learner with good information retention and adaptability

Proactive problem-solver with solid analytical capabilities

Technical/Domain Skills:

Must Have:

Experience with Microsoft Project, Word, Excel, Internet tools

Understanding of Software Development Life Cycle (SDLC)

Good to Have:

Exposure to healthcare industry systems and workflows

Hands-on experience in IT product/services environments

Educational Qualifications:

Minimum: Graduate in any discipline

Preferred: Experience in IT Product/Services Industry (>% career)

Certifications in Project Management (PMP, PRINCE, or equivalent) preferred

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Facilities Manager - Services Delivery Management

Pune, Maharashtra Deutsche Bank

Posted today

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Job Description

Description

Job Title: Facilities Manager - Services Delivery Management

Location : Mumbai

The purpose of the Facility Manager is to take responsibility for the delivery of all workplace facility services, through the Bank’s Tier 1 and 2 vendor partners, along with any change programmes delivered at a local level, not limited to but including reactive works for both established and ad-hoc services.

The Facility Manager has accountability for delivering the DB Global Real Estate Teams vision and strategy, at a country level, focusing on achieving consistent operational excellence and client/user satisfaction through industrialisation, price/value optionality, and leveraging increased automation and the use of technology to ensure Service Delivery and Operations are fully aligned and integrated.

The Facility Manager is accountable for performance outcomes within their assigned work-stream. They will lead their local team providing regional oversight of operations and working closely with GRE colleagues to ensure client satisfaction, achievement of business goals and close management of risk.

The Facility Manager is accountable for developing and implementing strategies to deliver continuous improvement through implementation of best practices, for execution of transformation and transition projects and for managing service provision through strategic partners and local vendors and vendor management colleagues.

The Facility Manager is a member of the Service Delivery / Operations professions and will provide thought leadership in Service Delivery / Operations, particularly as it relates to their domain experience.

The Facility Services Delivery Manager will develop strong, trusting relationships with leaders within the business and support their team members to achieve trusted advisor status. As a of the Global Real Restate Team they will be a leadership role model and will actively engage with members of the wider Divisional team, at all levels, ensuring employees understand how they are contributing to the delivery of the business strategy and their role in managing and minimising risk, as well as the future direction of the business.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

Best in class leave policy

Gender neutral parental leaves

100% reimbursement under child care assistance benefit (gender neutral)

Flexible working arrangements

Sponsorship for Industry relevant certifications and education

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Responsibilities / Tasks:

Oversight of the Service Delivery line in support of the Bank’s business operations, ensuring services are delivered effectively and operational platforms are maintained to the highest standard, with minimal risk to the Bank’s business operations.

Actively participates in the development of short, medium and long term plans for improving the effectiveness and efficiency of service delivery that will generate a significant, positive impact on the business unit's profitability/cost containment objectives and strategic direction.

Drives the implementation of the service delivery platform, including development of new solutions, processes, policies and organisational structures/models, ensuring stability of existing operations at all times.

Drives the implementation of innovative business change solutions, including Divisional and DB-wide initiatives. Plays an active role in new product/service development, process and performance improvement initiatives, to deliver industrialised solutions and client optionality.

Actively manages operational performance against agreed financial and non-financial targets for assigned products/services, including benefit of investment initiatives.

Actively drives the development and benchmarking of world-class operational standards and ensures their implementation as appropriate.

Produces and manages performance measures against agreed metrics to demonstrate:

Satisfactory service delivery

Performance against Key Performance Indicators (KPIs)

Delivery of Service Level Agreements (SLAs)

Key Risk Indicators (KRIs)

Variance reports demonstrating well managed costs against budget

Client satisfaction feedback

Timely submissions that provide clients, colleagues and partner functions with regular and ad hoc Management Information (MI), analysis and insight to drive new thinking, development and implementation of interventions to address changing business needs and reflect market trends.

Promotes programmes and services that are produced in a cost-effective manner, employing economy while maintaining an acceptable level of quality consistent with DB Global standards.

Accountable for the local fiscal activities including budgeting, forecasting, savings, expenditure strategies, reporting and audits.

Participates actively in identifying and cultivating savings opportunities.

Creates an environment where people management and development is the number one priority.

Actively communicates and cascades the business strategy, plans and values at all levels in the organisation driving a high performance culture, enabling effective navigation of the organisation, and supporting efficient decision making.

Drives the achievement of high performance through effective career management of direct reports, providing equitable opportunities, supporting succession planning and talent management processes to ensure continuous development of people capability & delivery of results.

Acts as a management role model, communicating SMART business driven objectives at the beginning of the year, ensuring every team member has regular, continuous and constructive performance reviews, encouraging career development, nurturing talent and fostering diversity.

Proactively manages tough people decisions to ensure people performance is aligned with organisation imperatives and needs. Addresses individual performance issues, where necessary, to drive for high performance.

Develops and fosters strong, productive working relationships with clients at a senior level. Builds and maintains a robust understanding of the client’s business strategy, key drivers and current issues to inform the development of product/service implementation strategies that will meet client needs, and which reflect external market trends, competition considerations, macro economic factors and DB strategic direction.

Develops and fosters strong, productive working relationships with strategic partners and local vendors at a senior level. Builds and maintains an understanding of the vendor’s business strategy, key drivers and current issues to support close collaboration on product/service implementation strategies that will meet client needs, and which reflect external market trends, competition considerations, macro economic factors and the Bank’s strategic direction.

Builds and maintains diverse, productive relationships inside and outside the Bank, with partner functions and external partners. Acts as, or ensures representation on internal decision making forums and external Industry steering groups, ensuring the voice of the Division/Bank is heard and influences change in line with organisational strategy.

Collaborates with colleagues and influences activities to achieve positive outcomes in the interests of the wider business.

Collaborates with Business Partner other GRE colleagues to perform product/service-based performance audits and/or control reviews, including performance of strategic partners and local vendors. Works with the wider team to drive out continuous improvement initiatives that deliver both incremental and step change in performance.

Highlights operational, regulatory and other risks to the Country Services Delivery Co-ordinator. Takes ownership for operational resolution and reflects the needs of clients in the prioritisation of immediate and longer term remediation strategies. Works closely with Regional Facilities Management, Global Facility Services Delivery Coordinators, and Business Partners to ensure open, clear communication channels with clients at all times.

Ensures strategic partners and local vendors quality of practice meets contractual requirements.

Actively manages problems and incidents that ensure service partners meet or exceed client expectations.

Drives Corporate Social Responsibility initiatives, promoting a culture of sustainability in the workplace.

Commitment to compliance with health and safety policies and procedures to maintain a positive, healthy, and safe workplace.

Appreciating the strengths, insights and ideas of all individuals and advocating for the value of diversity.

Instigates own personal and professional development needs with the Global Facility Services Delivery Coordinator based on specific job-related competencies

How we’ll support you

Training and development to help you excel in your career

Flexible working to assist you balance your personal priorities

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

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ITSO, Service Owner, Problem Management/Sr. Associate Director, Delivery Management

Pune, Maharashtra HSBC

Posted today

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Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Delivery Management.

In this role, you will:

Act as ITSO for Payment Cloud Services applications and possess deep knowledge of ITSO responsibilities. Be able to effectively discharge ITSO responsibilities through a combined mandatory expertise in payments management and Technology

Lead & represent IT at Incident Management Community of Practice meetings and other Service Management and Enterprise Technology meetings through a deep understanding of payments domain and cloud technologies. Coordinating technology teams/pods in managing incidents and problems. Analysing incidents to identify root cause trends.

Working with technology teams/pods to devise action plans to prevent incident re-occurrence. Ensure all prod incidents raised to L3 are addressed within required SLAs

Lead and accountable for software testing for payments and to Identify opportunities to improve delivery and oversee the governance process to reduce risk and ensure effective and timely decisions. Plan for performance & load testing in ensuring stability & reliability

Identify the most appropriate Technology solutions, liaise with other engineers, architects and business stakeholders, to understand and drive the testing team towards 0 defect goal.

Manage the reporting of progress, issues, dependencies, and risks to committees and make recommendations to influence decision making to maintain progress towards delivery and benefits realization. Service Governance for Compliance, Regulatory and Cyber Risks.

Participation in Architecture Review and Governance. Service Compliance for OS Patching, Vulnerabilities and Evergreening Issues. Participation and Lead Major Incidents. Participation In Post Incident Reviews.

Incident, Change, Problem and Capacity review and governance. Infrastructure Reviews. Application and Infrastructure optimization. Service Improvement via toil removal. Certificate ownership and governance. Stakeholder Management. Service Resiliency reviews and governance. Act as interface between Production Engineering and Application teams.

Requirements

To be successful in this role, you should meet the following requirements:

Sound in IT Risk Management Skill, Proven track record in application management and governance.

Exposure to software lifecycle(build, testing, transition, maintenance).

Infrastructure maintenance and management exposure. Proven track record in IT as well business stakeholder management.

Experience on Incident Management, Problem Management, Event Management and Change Management and Capacity Management, Exposure to service transition to move newly build services to live smoothly.

Exposure Cert maintenance and renewals, Infrastructure Patching, Evergreening, Vulnerabilities.

Lead the production issues to identify RCA and get it fixed by applications team to avoid recurrence.

Proven exposure to smoothly running DR/Roleswap activities for owned services.

Exposure to Agile methodology, DevOps.

The successful candidate will also meet the following requirements:

Exposure to HSBC Service Management and Governance processes and tools EIM, PLADA, UCMDB, SCOTT, ODS, HELIOS, ICE ETC.

Exposure the High value payments / CBPR payments processing.

Exposure to both the development and service management processes.

Exposure to Cyber Security Issues and reviews.

Infrastructure knowledge eg. APIs, MQ, DB, VMs, VCS, File transmissions etc.

Exposure to SRE processes to improve service reliability by automation and removing toil.

Exposure of leading L1/L2 or L3 Support teams.