66 Zoho Crm jobs in Chennai

The Customer Relationship Manager (CRM) at MRS Roadways will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, identifying opportunities to enhance customer satisfaction and business.

Provident fund

Role & responsibilities

• Building and maintaining relationships with clients and key personnel
• Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services
• Escalating and resolving areas of concern as raised by clients
• Conducting business reviews to ensure clients are satisfied with their products and services
• Alerting the sales team regarding opportunities for further sales within key clients
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Understanding key customer individual needs and addressing those
• Follow-up with clients for an annual maintenance contract
• Payment collections as per schedule

Maintain strong relationships with customers through communication via calls, emails, and in-person meetings.

Understand customer needs and requirements to provide solutions.

Supports follow up calls for after sales service

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Meeting with potential clients to gauge the utility and viability of prospective working relationships. Ensuring regular contact with existing clients to maintain our company's presence. Repairing disengaged or fractured relationships. Conducting in-depth needs assessments to better understand each client's requirements. Identifying a range of our offerings that could meet the goals and values of each client. Proposing and deliberating potential solutions in consultation with clients. Prompting clients to upgrade their existing packages and to purchase additional offerings. Settling clients' concerns in a swift and professional manner. Harnessing internal relationships to better address clients' needs and to maximize our profits

Job Types: Full-time, Permanent, Fresher

Pay: ₹24, ₹36,400.00 per month

Benefits:

• Provident Fund

Work Location: In person

Roles and Responsibilities:

• Maintain a deep understanding of the company products and services to provide accurate information and solutions to customers.
• Aim for high Customer Satisfaction Scores by identifying and addressing customer needs swiftly, ensuring minimal turnaround time.
• Engage with customers before and after sales via various channels (calls, emails, social media, etc.) to address queries, complaints, and feedback efficiently.
• Coordinate with the factory team to resolve issues promptly and discuss dispatch statuses, ensuring smooth operations and customer satisfaction.
• Send review requests and manage responses on platforms like Amazon Seller Central and Shopify Yoto, leveraging customer feedback for continuous improvement.
• Utilize CRM systems to track customer interactions, schedule follow-ups, and analyze data to identify improvement areas or sales opportunities.
• Collaborate closely with sales and marketing teams to maintain a consistent and high-quality customer experience.

Required Skills:

• Customer-focused personality, dedicated to offering exceptional service.
• Excellent interpersonal skills to establish and maintain rapport with customers and colleagues.
• Proficient in handling consumer complaints, with experience in cold calling and email communication.
• Strong communication skills in English & Hindi / English & Tamil.
• Expertise in sales conversion techniques to maximize revenue opportunities.
• Proven experience in a customer service role, preferably in a similar industry.
• Familiarity with CRM software and practices.
• Any other language would be considered a plus.

Job Description :

• To ensure to collect the payments on time by raising demands
• Addressing the issues/ concerns of the customer is a timely manner and resolving them to register property in the given timelines
• To deliver the home snag free
• To assist the customers during site visit
• To ensure handover process of the unit and projects
• To ensure smooth maintain of the project
• To generate reports, updated database to coordinate with the front end and extend support customer delight by connecting with customers
• 1 to 7 Yrs Experience Candidates required
• Need Candidates with Calling Experience

Benefits:

• Highest Incentives
• Abroad Trips
• Free Breakfast
• Free Lunch

Job Title: Telecaller

Location: Chennai

Job Type: Part-Time

Working Hours: 9.30am to 6.00pm

Job Summary:

We are seeking a Telecaller who specializes in lead conversion to join our dynamic team.

The ideal candidate will be responsible for contacting potential leads, understanding their

needs, providing relevant information, and converting them into qualified prospects or

customers.

Key Responsibilities:

• Make outbound calls to follow up on warm leads provided by the company

• Understand customer requirements and explain product/service offerings clearly

• Build rapport with potential clients and convince them to take the next step (demo,

registration, appointment, purchase, etc.)

• Update lead status in CRM or Excel sheets accurately

• Handle basic queries and objections effectively

• Share feedback and insights with the team to improve lead quality

Requirements:

• Graduation preferred

• Prior experience in telecalling, customer service, or sales is a plus

• Basic computer knowledge

• Pleasant and confident phone presence

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Work Location: In person

Speak with the employer

Job Title: Customer Relationship Manager (CRM)

Location: AYMRK Media Private Limited, Anna Nagar, Chennai.

Department: Sales & Customer Relations

Reports To: Sales Head / Business Development Manager

Job Summary:

The Customer Relationship Manager (CRM) is responsible for leading and managing the Internal Sales Team, ensuring team members achieve their daily, weekly, and monthly targets. This role involves monitoring sales activities, guiding the team, and ensuring seamless customer relationship management. The CRM will also act as the bridge between management, sales teams, and customers, focusing on performance tracking, task completion, and driving business growth.

Key Responsibilities:

Team Management & Monitoring:

• Supervise and lead the internal sales team, ensuring adherence to processes and targets.
• Assign, track, and monitor team tasks to ensure timely completion of work.
• Conduct regular performance reviews and provide constructive feedback.
• Motivate and mentor team members to improve productivity and efficiency.

Sales Operations:

• Monitor daily sales calls, leads follow-up, and deal closures by team members.
• Ensure proper usage of CRM tools, trackers, or internal systems for managing leads.
• Support the team in handling difficult client situations and closing deals.
• Analyze sales reports and identify areas of improvement.

Customer Relationship Management:

• Ensure all customer interactions handled by the team maintain professionalism and quality.
• Oversee customer engagement, feedback collection, and resolution of escalations.
• Build and maintain strong, long-term relationships with key clients.
• Identify opportunities for upselling or cross-selling to enhance customer value.

Reporting & Coordination:

• Prepare and share daily/weekly/monthly reports on team performance and sales pipeline.
• Collaborate with management to implement new sales strategies and process improvements.
• Ensure alignment of team activities with company objectives and goals.

Key Skills & Competencies:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in CRM tools, sales trackers, or reporting dashboards.
• Analytical thinking and problem-solving ability.
• Ability to handle pressure and motivate team members.
• Customer-focused approach with strong relationship-building skills.

Qualifications & Experience:

• Bachelor's degree in Business Administration, Marketing, or related field (Master's degree is a plus).
• Proven experience (3–5 years) in sales, customer relations, or team management.
• Previous experience in supervising or leading sales teams is highly preferred.
• Strong knowledge of sales processes and customer relationship management practices.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunity to lead and grow with a fast-paced organization.
• Supportive work culture with career growth opportunities.
• Training and development programs to enhance leadership and sales skills.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Work Location: In person