247 Associate Specialist Product Operations jobs in Pune

Overview

The Specialist, Product Operations will join the team of specialists who plays a vital role in the implementation and supporting of the Originating Institutions (OI) for Cross-Border Payment Services. The successful candidate will be responsible for all aspects of XBS configurations post the technical integration till the commercial launch and supports several types of expansion programs of the Originating Institutions subsequently. This role also project manage the configuration tasks by other internal teams in order to seamlessly complete all end to end configurations .,

1. Role

The Job role is to spearhead the configurational projects from the regions for the Mastercard Cross-Border business , manage key stakeholders and support test sessions for new and existing customers. This role also plays as subject matter expert on XBS Bank platform capabilities and limitations and bridge the gap between various stakeholders and Regional teams. The Key responsibilities of the role includes the following :

Ensuring the configurations of the new Originating Institutions are performed accurately within the prescribed SLA. Attention to details is a critical attribute of the individual to ensure error free process.

Effectively collaborate with wider cross functional teams that supports cross border business in order to achieve the overall implementation expectation.

Effective tracking of OI onboarding pipelines and regular follow ups for the pending details or confirmations from Sales teamsOIs for successfully completing the configuration

Proactively highlight the anomalies if any with the configuration data provided and diligently follow up to obtain all the desired details for the onboarding.

Provide support for all the user acceptance testing related to any new functionality that are directly or indirectly linked to the Configuration.

Activate new corridors, additional products/channels, pricing changes, new branch additions , demographic changes etc for the existing OIs.

Collaborate with key stakeholders such as the regional product delivery, Customer Implementation and product management teams on the configuration related requirements.

Maintain record keeping of all the configuration requests for addressing any future queries .

Collaborate and support other teams such as Customer Support teams in providing required details from the systems pertaining to an OI in order to resolve an issue raised by the OI.

Provide different metrics time to time required by product management teams relating to the OI portfolio, Pipelines etc. Contribute to the continuous process improvements for providing better service experience to internal and external customer through the process improvements.

Undertake any other specific projects assigned by the line manager and support other miscellaneous activities endorsed by line manager

1. All about You/Experience
   
   Bachelor or Master Degree in Information Technology with minimum of 4 years experience in the financial services Industry and prior experience in Cross-Border payments is strongly preferred
   
   Self-starter and quick learner with ability to work independently
   
   Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios
   
   Ability to work with ambiguity and manage complex Implementation projects; successfully manage multiple responsibilities and tasks
   
   Willingness to dive deep and learn about our technology, system structure, and rules
   
   Strong analytical and problem-solving skills
   
   Strong data and financial analysis skills and experience
   
   Superior communications and interpersonal skills
   
   Strong project management skills strong organization and task management is expected
   
   Strong collaborator, ability to work cross-functionally
   
   Willingness to be flexible to work in different shifts and if required re-locate to a different Mastercard location .

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Engineering

Travel Percentage :

0%

Product Support (Java,Unix,SQL) with Capital Market / Banking Domain

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

In today's highly competitive market, firms not only have to ensure smooth processing, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

We are Security Derivatives and Taxation (SDT) - CX (Customer Experience) Team providing CX Services to our Client Globally, so we have different teams working on different products.

What you will be doing

This position is for T&P group: You will be responsible for CX support, level2 support for Trading and Processing Securities Process Suite clients and working on the overnight batch processes for our US based Trading clients, Open to work in shifts to cover client requirements.

What you bring:

• Min 6-9 years of experience on Product Support (Java,Unix,SQL) with Capital Market / Banking Domain .
• Strong understanding of Capital Market domain like security lending and borrowing, collateral management. Good knowledge of Financial Products like SWIFT, Bonds, Derivatives, Equities etc.
• Strong knowledge of Trade lifecycle, Security lending and borrowing life cycle, Collateral management, and repo management.
• Good experience on level2 support on products related to Capital Market. Experience with level1 support and interaction with clients to resolve issues.
• Strong Unix skills. Should have good hands-on experience in using commands, understanding scripts and configs. Good knowledge and understanding of scripting languages like Shell, Perl, Python. Troubleshooting any issues with product deployed on Unix. Strong understanding of job scheduling using crontab, automated job scheduling tools like UC4.
• Should have SQL hands on experience ,Good to have JAVA knowledgeGood to have Exposure to MQ / AMQ messaging system
• Good experience with testing release related changes in UAT, writing test cases and finding release differences. Good understanding of trading environments and overnight batch processes

Skills

• Strong analytical skill.
• Good communication skill.
• Practical experience in level2 support on Capital market products.
• Strong troubleshooting skills.

Qualifications

• Degree or equivalent.

Added bonus if you have

• Knowledge of FIS' products and services
• Knowledge of financial services industry and basic financial analysis principles and ratios

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step
• A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Product Support (Java,Unix,SQL) with Capital Market / Banking Domain

About the team

In todays highly competitive market, firms not only have to ensure smooth processing, but also respond to more stringent reporting requirements and increasing demands for information both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

We are Security Derivatives and Taxation (SDT) - CX (Customer Experience) Team providing CX Services to our Client Globally, so we have different teams working on different products.

What you will be doing

This position is for T&P group: You will be responsible for CX support, level2 support for Trading and Processing Securities Process Suite clients and working on the overnight batch processes for our US based Trading clients, Open to work in shifts to cover client requirements.

What you bring:

• Min 3-7 years of experience on Product Support (Java,Unix,SQL) with Capital Market / Banking Domain.
• Strong understanding of Capital Market domain like security lending and borrowing, collateral management. Good knowledge of Financial Products like SWIFT, Bonds, Derivatives, Equities etc.
• Strong knowledge of Trade lifecycle, Security lending and borrowing life cycle, Collateral management, and repo management.
• Good experience on level2 support on products related to Capital Market. Experience with level1 support and interaction with clients to resolve issues.
• Strong Unix skills. Should have good hands-on experience in using commands, understanding scripts and configs. Good knowledge and understanding of scripting languages like Shell, Perl, Python. Troubleshooting any issues with product deployed on Unix. Strong understanding of job scheduling using crontab, automated job scheduling tools like UC4.
• Should have SQL hands on experience ,Good to have JAVA knowledgeGood to have Exposure to MQ / AMQ messaging system
• Good experience with testing release related changes in UAT, writing test cases and finding release differences. Good understanding of trading environments and overnight batch processes

Skills

• Strong analytical skill.
• Good communication skill.
• Practical experience in level2 support on Capital market products.
• Strong troubleshooting skills.

Qualifications

• Degree or equivalent.

Added bonus if you have

• Knowledge of FIS products and services
• Knowledge of financial services industry and basic financial analysis principles and ratios.

Job Title:Product Support / Application Support

Location: Pune (Customer Site)

Experience: 2+ year

Employment Type: Full-time, On-site

Department: Product Implementation & Support

Job Summary:

We are looking for a technically qualified and customer-focused Product Support Executive / Technical Support Executive to join our product implementation and support team. The ideal candidate should have 2+ years of relevant experience and strong technical skills in database management systems.

Key Responsibilities

• Provide L1 support for client-specific applications.
• Troubleshoot and resolve issues raised by end-users in a timely and professional manner.
• Write and execute SQL queries for data validation, report generation, and issue analysis.
• Document issues, resolutions, and standard operating procedures.
• Coordinate with internal technical teams for escalations and bug fixes.
• Assist in UAT and production deployment activities when required.
• Ensure adherence to service-level agreements (SLAs) and compliance standards.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong understanding and hands-on experience with SQL (joins, subqueries, DML/DDL commands).
• Good analytical and problem-solving skills.
• Willingness to learn application workflows and client-specific processes.
• Excellent communication and interpersonal skills.
• Ability to work from the customer site in Mumbai on a full-time basis.
• Basic understanding of software support processes or ticketing tools.
• Exposure to banking, financial services, or enterprise applications.

Job Types: Full-time, Permanent, Fresher

Pay: ₹25, ₹35,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Application Question(s):

• How many years of experience you have in application support (SQL / Oracle database)?

Work Location: In person

Role Description

Standing at the critical junction between network and applications, our client is a leader in secure application services. Our solutions protect and optimize application performance in a world of many clouds. We strive to enable intelligent automation with deep machine learning, to ensure business critical applications are protected, reliable and always available.

Are you up for the challenge? Come join INCEDO and make your impact in the future

As a Director Support, we look towards you as a leader for support operations in networking and network security product domain. Someone who has established support organization for network functions and SaaS operations for scalable and distributed application architectures.

Technical Skills

Networking Proficiency:

Deep understanding of core networking protocols (TCP/IP, UDP, DNS, BGP, OSPF, etc.).

Extensive experience in network design, implementation, and troubleshooting.

Hands-on experience with network security products such as load balancers, firewalls, DDoS mitigation solutions, and related technologies.

Strong understanding of network traffic analysis and packet capture tools.

Cloud Platform and Virtualization Expertise:

Solid understanding of cloud platforms (OCI, AWS, Azure) and their networking components (VPCs, subnets, security groups, etc.).

Good understanding of Virtualized environment in (ESXi, XEN, Hyper-V).

Strong understanding of Kubernetes and Docker for containerized form factor network implementations.

Troubleshooting and Diagnostic Skills:

Expert-level troubleshooting skills with network protocols and security issues.

Ability to analyze complex network problems and develop effective solutions.

Proficiency in using network monitoring and diagnostic tools.

Qualifications

Minimum of 16+ years of experience in leading and managing technical support organizations, preferably in the network security or related product industry.

Proven track record of success in building and scaling global support operations.

Demonstrated ability to develop and implement support strategies that drive customer satisfaction and business results

Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose — people —then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

About The Role
In this position, As the Manager, you are responsible for leading a team of Support Representatives in various time zones. The team is customer-facing, primarily via phone, with UKG customers helping them troubleshoot and use UKG Pro products, with a focus on payroll and HR solutions. You'll drive business outcomes through excellent customer service while developing a highly performing, engaged team.  The Manager, Product Support is primarily responsible for a team of Product Support Representatives, who will assist customers with the use and usability of our application, troubleshooting and resolving issues while providing exceptional service. Ideally, this person will have domain knowledge in one or all the following areas: Payroll, Time and Labor/Employee Scheduling, Human Resources, Tax, or Benefits.

What You'll Do

Primary/ Essential Duties And Key Responsibilities

• Manage a team of highly engaged individuals tasked with providing front line Product Support to our UKG Pro customers
• Provide high level customer satisfaction to the UKG Pro and WFM customer base to ensure current and future customer satisfaction by instilling confidence in UKG's corporate service organization
• Guide daily operations for the UKG Pro and WFM Support Team including analysing metrics, staffing shifts, meetings, training, etc.
• Manage and facilitate satisfactory resolutions to customer's service issues by identifying call escalations, reacting with a sense of urgency, formulating appropriate action plans, and utilizing resources effectively
• Build and maintain trust and while delegating with purpose, working with employees to understand the obstacles and barriers they experience every day. Work with them to identify ways to minimize those barriers and identify/obtain tools Product Support Representatives require for successful job performance
• Collaborate with a team of managers to drive the success of the organization by helping to ensure that the right resources are allocated to address customer needs
• Coach for peak performance, hold the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth. Look for opportunities for your team to expand and grow their skill sets and experiences
• Offer and implement creative solutions within product support. Collaborate and partner effectively with other UKG departments, especially Product and Engineering departments
• Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management
• Participate in the interview and hiring process
• Participation in on-call/after hour rotations is required to provide occasional after-hours support

Preferred Qualifications/Skills

• HR, Payroll, Time and Labor and/or HCM domain experience
• Strong leadership, teamwork, influencing, mentoring, and coaching skills
• Excellent customer skills and dedication to customer service
• Strong sense of urgency in the decision-making process when assessing problems/situations
• Experience with reporting & using data to make decisions
• Experience with preparing and writing demonstrations, policies, training, and procedures

Interpersonal Skills

• Excellent written and verbal communication skills
• Conflict resolution
• Excellent customer service skills
• Ability to handle multiple tasks under stringent timelines

Highly motivated and team oriented

Leadership and Development

• Manage front-line Product Support team for UKG Pro Suite customers
• Drive high-level customer satisfaction through effective leadership
• Oversee daily operations (metrics analysis, staffing, training)
• Coach for performance excellence and career development
• Build trust while removing barriers to success
• Foster a positive work environment that celebrates achievements

Operational Management

• Monitor case/call queues for timely resolution
• Balance workloads through case reassignment
• Conduct regular work audits with feedback
• Analyze KPIs to address trends and improve performance
• Track productivity and time management
• Participating in hiring and on-call rotation

Customer Engagement

• Ensure timely connection with all customer contacts
• Minimize handoffs for seamless customer experience
• Resolve escalations urgently with effective action plans
• Address negative survey trends with appropriate coaching

Cross-Functional Collaboration

• Work with other managers to allocate resources effectively
• Implement creative solutions and partner with Product/Engineering
• Maintain communication with cross-functional teams
• Participating in peer collaboration to share best practices

Process Improvement

• Identify and develop process improvement opportunities
• Present enhancement ideas to leadership

On-Call Management

• Prepare team for on-call responsibilities
• Lead Weekend Prep calls and maintain on-call schedule

What You'll Need

Required

• 12+ years of experience in payroll/SaaS management or related role
• 5+ years managing a high-volume support team
• Bachelor's degree in business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered
• Proven leadership experience with a track record of building and managing high-performing teams
• Experience improving support metrics and implementing proactive solutions
• Strong data analysis and problem-solving skills
• Excellent communication and leadership abilities
• Proficiency in case management systems and Microsoft Office Suite
• Has directly handled frontline customer support teams and skip level reports
• Has experience coaching and/or developing a customer support or technical support team
• Open to work in US time zones

Preferred

• MBA or Post Graduate equivalent.
• HR, Payroll, or HCM industry knowledge
• FPC or CPP equivalent industry level certification preferred

Why Join

Make a direct impact on customer satisfaction and company growth while developing your leadership skills in a dynamic, fast-paced environment. Enjoy a competitive salary and benefits package along with professional growth opportunities in a collaborative and inclusive company culture.

UKG is an equal opportunity employer committed to diversity and inclusion.

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email

HIRING FOR A CLIENT - A globally recognized manufacturer of high-performance electrical components

NOTE - This position is not for IT people. Only talent from Manufacturing background apply.

We are seeking a dedicated and technically proficient
Product Support Manager (Manufacturing background)
to lead/ support post-sale support and technical service efforts. The ideal candidate will manage all customer support activities, ensuring product reliability and high customer satisfaction across OEMs and retail clients. The position involves frequent travel to customer sites to resolve complaints and add new service dealers across India.

Key Responsibilities

· Respond to customer issues regarding mechanical, electrical, and electronic components

· Analyze problems, recommend solutions, and oversee resolution

· Coordinate with technical and sales teams to ensure successful product usage

· Provide hands-on installation assistance, training, and product performance monitoring

· Develop a service dealer network

· Generate sales revenue by selling spares / consumables to prospective customers / dealers

· Maintain product documentation, including manuals and service records

· Deliver customer service reports and gather product feedback

· Identify recurring issues and recommend product improvements

· Ensure adherence to service and quality standards

· Assist in ISO 9000 process documentation and compliance

Key Performance Indicators (KPIs)

· Reduction in service response/resolution time

• Customer satisfaction and feedback score
• Repeat service request rate
• Volume of product improvements initiated based on support insights
• Support process compliance and documentation accuracy

Qualifications & Experience

• Bachelor's degree in Automobile/ Mechanical Engineering – Mandatory
• Exposure and hands on experience of 3 to 4 years in service, repairs and maintenance of Petrol and Diesel Engines and Generators is a MUST.
• Familiarity with disassembly, assembly of engines of reputed make
• Familiarity with ISO 9000 and service documentation protocols
• Excellent communication and troubleshooting skills
• Customer-centric approach and fieldwork experience