14 Business Administration jobs in Jaipur

About the Team

Navi operates across Lending, Health Insurance, Mutual Funds, Gold, and UPI. This role is within the Strategy & Business Operations (SBO) function, which supports all business lines and serves as the front-end for non-automated customer interactions.

SBO's Core Mandate:

● Act as the voice of the customer within Navi and represent Navi to its customers.

● Drive industry-first, customer-facing innovations to solve large-scale problems (e.g., increasing cashless health claims from 50% to 90%, or tackling fraud in debt management and claims).

Key Operating Verticals:

● Debt Management: Focus on making our lending portfolio profitable by ensuring we get most of money back we have lent using data science and human behavior principles.

● Customer Experience: Understanding users pain points and work with product and tech to

better our offerings.

● Claims: Give the best ever customer experience to genuine customers and catch all fraudulent cases upfront

● Operations: Non customer facing operations focussed on making customer experience better while managing operations risk

Central Functions:

● Process Excellence: Create, audit and improve people and various processes : broadly involves auditing and doing RCAs on people and processes and using that to drive actions which improves the business metrics for short and long term.

● Control Tower: Real time monitoring of all critical business metrics along with pre-empting and intervening any issues at early stage

About the Role

At SBO, we are looking for bright people who are at the very cusp of their professional journey

and have potential to be in the top 0.1% in whatever they take up. This position provides a chance to work with the best and in process learn what it takes to attain the highest professional potential.

If you are someone who has exceeded expectations in MOST of the things you have taken up in

your life (be it academics, or work, or any hobbies), it’s a place made for you.

What We Expect From You

● Define and refine program objectives, strategies, and execution plans

● Lead end-to-end program management, ensuring timely delivery and issue resolution

● Collaborate with cross-functional teams (product, tech, analytics) to co-create solutions and drive business outcomes

● Design and execute experiments to test new ideas and identify the most effective approaches

● Develop workflows, dashboards, and metrics to track performance and effectiveness

● Ensure project quality through adherence to best practices and continuous improvement

● Identify risks early and implement mitigation strategies

● Be part of a strategic initiative with the potential to transform the industry

Must Haves

● Strong business-first mindset with a problem-solving approach

● Highly analytical and data-driven in decision-making

● Excellent verbal and written communication skills

● Strong interpersonal skills with a collaborative working style

● Self-starter with the ability to thrive in a fast-paced, dynamic environment

● Proactive and innovative; comfortable exploring unconventional solutions

● Tech-savvy and open to working in a technology-driven setup

● Willingness to be hands-on and dive deep into problem-solving

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture

The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and

improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it’s about how you think, build, and grow. You’ll thrive here if:

● You’re impact-driven : You take ownership, build boldly, and care about making a real difference.

● You strive for excellence : Good isn’t good enough. You bring focus, precision, and a passion for quality.

● You embrace change : You adapt quickly, move fast, and always put the customer first.

About the Team

Navi operates across Lending, Health Insurance, Mutual Funds, Gold, and UPI. This role is within the Strategy & Business Operations (SBO) function, which supports all business lines and serves as the front-end for non-automated customer interactions.

SBO's Core Mandate:

● Act as the voice of the customer within Navi and represent Navi to its customers.

● Drive industry-first, customer-facing innovations to solve large-scale problems (e.g., increasing cashless health claims from 50% to 90%, or tackling fraud in debt management and claims).

Key Operating Verticals:

● Debt Management: Focus on making our lending portfolio profitable by ensuring we get most of money back we have lent using data science and human behavior principles.

● Customer Experience: Understanding users pain points and work with product and tech to

better our offerings.

● Claims: Give the best ever customer experience to genuine customers and catch all fraudulent cases upfront

● Operations: Non customer facing operations focussed on making customer experience better while managing operations risk

Central Functions:

● Process Excellence: Create, audit and improve people and various processes : broadly involves auditing and doing RCAs on people and processes and using that to drive actions which improves the business metrics for short and long term.

● Control Tower: Real time monitoring of all critical business metrics along with pre-empting and intervening any issues at early stage

About the Role

At SBO, we are looking for bright people who are at the very cusp of their professional journey

and have potential to be in the top 0.1% in whatever they take up. This position provides a chance to work with the best and in process learn what it takes to attain the highest professional potential.

If you are someone who has exceeded expectations in MOST of the things you have taken up in

your life (be it academics, or work, or any hobbies), it’s a place made for you.

What We Expect From You

● Define and refine program objectives, strategies, and execution plans

● Lead end-to-end program management, ensuring timely delivery and issue resolution

● Collaborate with cross-functional teams (product, tech, analytics) to co-create solutions and drive business outcomes

● Design and execute experiments to test new ideas and identify the most effective approaches

● Develop workflows, dashboards, and metrics to track performance and effectiveness

● Ensure project quality through adherence to best practices and continuous improvement

● Identify risks early and implement mitigation strategies

● Be part of a strategic initiative with the potential to transform the industry

Must Haves

● Strong business-first mindset with a problem-solving approach

● Highly analytical and data-driven in decision-making

● Excellent verbal and written communication skills

● Strong interpersonal skills with a collaborative working style

● Self-starter with the ability to thrive in a fast-paced, dynamic environment

● Proactive and innovative; comfortable exploring unconventional solutions

● Tech-savvy and open to working in a technology-driven setup

● Willingness to be hands-on and dive deep into problem-solving

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture

The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and

improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it’s about how you think, build, and grow. You’ll thrive here if:

● You’re impact-driven : You take ownership, build boldly, and care about making a real difference.

● You strive for excellence : Good isn’t good enough. You bring focus, precision, and a passion for quality.

● You embrace change : You adapt quickly, move fast, and always put the customer first.

About the Team

Navi operates across Lending, Health Insurance, Mutual Funds, Gold, and UPI. This role is within the Strategy & Business Operations (SBO) function, which supports all business lines and serves as the front-end for non-automated customer interactions.

SBO's Core Mandate:

● Act as the voice of the customer within Navi and represent Navi to its customers.

● Drive industry-first, customer-facing innovations to solve large-scale problems (e.g., increasing cashless health claims from 50% to 90%, or tackling fraud in debt management and claims).

Key Operating Verticals:

● Debt Management: Focus on making our lending portfolio profitable by ensuring we get most of money back we have lent using data science and human behavior principles.

● Customer Experience: Understanding users pain points and work with product and tech to better our offerings.

● Claims: Give the best ever customer experience to genuine customers and catch all fraudulent cases upfront

● Operations: Non customer facing operations focussed on making customer experience better while managing operations risk

Central Functions:

● Process Excellence: Create, audit and improve people and various processes : broadly involves auditing and doing RCAs on people and processes and using that to drive actions which improves the business metrics for short and long term.

● Control Tower: Real time monitoring of all critical business metrics along with pre-empting and intervening any issues at early stage

About the Role

At SBO, we are looking for bright people who are at the very cusp of their professional journey

and have potential to be in the top 0.1% in whatever they take up. This position provides a chance to work with the best and in process learn what it takes to attain the highest professional potential. If you are someone who has exceeded expectations in MOST of the things you have taken up in your life (be it academics, or work, or any hobbies), it’s a place made for you.

What We Expect From You

● Develop and refine program objectives, strategies and program planning

● Lead project executions, monitoring project progress, identifying and solving potential issues

● Manage and collaborate with cross-functional teams to co-deliver

● Ensure that projects meet quality standards and best practices to deliver excellence

● Identify potential risks and develop risk mitigation plans to minimize project

● Maintain and deliver detailed program documentation, including project plans,

● progress reports, and budget updatesBe part of a strategic initiative with the potential to transform the industry

Must Haves

● Business first thinking

● Highly analytical and data driven

● Strong verbal and written communication

● Strong interpersonal skills as role will be highly collaborative

● Ability to work in a fast paced environment and be a self-starter

● Takes initiative and can think of new ways to approach a problem

● MBA from top B schools with up to 3 years of experience

Inside Navi

We are shaping the future of financial services for a billion Indians through products

that are simple, accessible, and affordable. From Personal & Home Loans to UPI,

Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at

scale, with a strong customer-first approach.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture

The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and

improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it’s about how you think, build, and grow. You’ll thrive here if:

● You’re impact-driven : You take ownership, build boldly, and care about making a real difference.

● You strive for excellence : Good isn’t good enough. You bring focus, precision, and a passion for quality.

● You embrace change : You adapt quickly, move fast, and always put the customer first.

About the Team

Navi operates across Lending, Health Insurance, Mutual Funds, Gold, and UPI. This role is within the Strategy & Business Operations (SBO) function, which supports all business lines and serves as the front-end for non-automated customer interactions.

SBO's Core Mandate:

● Act as the voice of the customer within Navi and represent Navi to its customers.

● Drive industry-first, customer-facing innovations to solve large-scale problems (e.g., increasing cashless health claims from 50% to 90%, or tackling fraud in debt management and claims).

Key Operating Verticals:

● Debt Management: Focus on making our lending portfolio profitable by ensuring we get most of money back we have lent using data science and human behavior principles.

● Customer Experience: Understanding users pain points and work with product and tech to better our offerings.

● Claims: Give the best ever customer experience to genuine customers and catch all fraudulent cases upfront

● Operations: Non customer facing operations focussed on making customer experience better while managing operations risk

Central Functions:

● Process Excellence: Create, audit and improve people and various processes : broadly involves auditing and doing RCAs on people and processes and using that to drive actions which improves the business metrics for short and long term.

● Control Tower: Real time monitoring of all critical business metrics along with pre-empting and intervening any issues at early stage

About the Role

At SBO, we are looking for bright people who are at the very cusp of their professional journey

and have potential to be in the top 0.1% in whatever they take up. This position provides a chance to work with the best and in process learn what it takes to attain the highest professional potential. If you are someone who has exceeded expectations in MOST of the things you have taken up in your life (be it academics, or work, or any hobbies), it’s a place made for you.

What We Expect From You

● Develop and refine program objectives, strategies and program planning

● Lead project executions, monitoring project progress, identifying and solving potential issues

● Manage and collaborate with cross-functional teams to co-deliver

● Ensure that projects meet quality standards and best practices to deliver excellence

● Identify potential risks and develop risk mitigation plans to minimize project

● Maintain and deliver detailed program documentation, including project plans,

● progress reports, and budget updatesBe part of a strategic initiative with the potential to transform the industry

Must Haves

● Business first thinking

● Highly analytical and data driven

● Strong verbal and written communication

● Strong interpersonal skills as role will be highly collaborative

● Ability to work in a fast paced environment and be a self-starter

● Takes initiative and can think of new ways to approach a problem

● MBA from top B schools with up to 3 years of experience

Inside Navi

We are shaping the future of financial services for a billion Indians through products

that are simple, accessible, and affordable. From Personal & Home Loans to UPI,

Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at

scale, with a strong customer-first approach.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture

The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and

improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it’s about how you think, build, and grow. You’ll thrive here if:

● You’re impact-driven : You take ownership, build boldly, and care about making a real difference.

● You strive for excellence : Good isn’t good enough. You bring focus, precision, and a passion for quality.

● You embrace change : You adapt quickly, move fast, and always put the customer first.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Business Analyst –Customer Service OperationsIn this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement of existing processes in healthcare industry.

Responsibilities

Qualifications we seek in you!

Minimum Qualifications

Preferred Qualifications

In this role, you will help channel information, which will allow People Partners and business leaders to have the information required to make excellent decisions, which will, in turn, help create a great working environment for our remote, global team. You'll be essential in advancing a more diverse, accessible, equitable, and inclusive team through our onboarding, growth, engagement, retention, and inclusion practices.

Responsibilities:

• Onboard on their first day and walk them through our culture and policies.
• Being responsible for onboardings, including all asset and access-related tasks.
• Conducting the background verification process for all new hires in partnership with our vendors.
• Connecting with new and existing periodically to check in on them and ensure a high happiness and productivity index.
• Partnering with leaders and management to solve any people-related conflicts or concerns.
• Being the SPOC for the team by answering any questions related to our policies or culture.
• Strategize and conduct fun online and offline activities periodically to keep the team engaged.
• Being the creator and gatekeeper of all the communication that falls under the purview of the People Operations team. This includes email templates, policies, engagement activity-related announcements, etc.
• Partner with the leaders to draft policies and add them to our handbook, reflecting vision, mission, and values.
• Strategizing programs to minimize attrition and maximize retention.
• Conducting exit interviews and being responsible for all off-boarding end-to-end.
• Issuing letters and emails for the team as and when needed.
• Planning team offsites / workations and managing logistics end-to-end.
• Coordinating with internal and external stakeholders to strategise and execute people processes from start to finish.
• Coordinate and negotiate with vendors to close and maintain end-to-end partnerships.
• Coordinating and processing salary changes and payroll with the Finance team within TATs.
• Vetting all paperwork and contracts related to and as and when needed
• Helping the People Operations and Talent Acquisition team as and when needed.

About You:

• 8+ years of relevant work experience.
• A degree in Human Resources or a related field.
• Excellent attention to detail.
• Be mature and can handle people's matters sensitively.
• Be super high on energy and run all engagement activities end-to-end.
• Have a knack for people.
• Be empathetic and rational.
• Have outstanding written and verbal communication skills.
• Proven experience in People Operations, people programs, staffing, and/or other large-scale people-related roles.
• Knowledge of local labour laws and employee relations case management.
• The ability to analyze data, understand trends, and develop recommendations for action based on the analysis.
• Good at effective problem-solving, communication, teamwork, and organizational skills.
• A self-starter who can work well with minimal guidance in a fluid environment.
• Proficient with numbers, MS Office, and related tools like Fresh team, Zoho, Deel, Just Works, etc.
• Prior experience with a remote, global team of more than 250 people.

In this role, you will help channel information, which will allow People Partners and business leaders to have the information required to make excellent decisions, which will, in turn, help create a great working environment for our remote, global team. You'll be essential in advancing a more diverse, accessible, equitable, and inclusive team through our onboarding, growth, engagement, retention, and inclusion practices.

Responsibilities:

• Onboard on their first day and walk them through our culture and policies.
• Being responsible for onboardings, including all asset and access-related tasks.
• Conducting the background verification process for all new hires in partnership with our vendors.
• Connecting with new and existing periodically to check in on them and ensure a high happiness and productivity index.
• Partnering with leaders and management to solve any people-related conflicts or concerns.
• Being the SPOC for the team by answering any questions related to our policies or culture.
• Strategize and conduct fun online and offline activities periodically to keep the team engaged.
• Being the creator and gatekeeper of all the communication that falls under the purview of the People Operations team. This includes email templates, policies, engagement activity-related announcements, etc.
• Partner with the leaders to draft policies and add them to our handbook, reflecting vision, mission, and values.
• Strategizing programs to minimize attrition and maximize retention.
• Conducting exit interviews and being responsible for all off-boarding end-to-end.
• Issuing letters and emails for the team as and when needed.
• Planning team offsites / workations and managing logistics end-to-end.
• Coordinating with internal and external stakeholders to strategise and execute people processes from start to finish.
• Coordinate and negotiate with vendors to close and maintain end-to-end partnerships.
• Coordinating and processing salary changes and payroll with the Finance team within TATs.
• Vetting all paperwork and contracts related to and as and when needed
• Helping the People Operations and Talent Acquisition team as and when needed.

About You:

• 8+ years of relevant work experience.
• A degree in Human Resources or a related field.
• Excellent attention to detail.
• Be mature and can handle people's matters sensitively.
• Be super high on energy and run all engagement activities end-to-end.
• Have a knack for people.
• Be empathetic and rational.
• Have outstanding written and verbal communication skills.
• Proven experience in People Operations, people programs, staffing, and/or other large-scale people-related roles.
• Knowledge of local labour laws and employee relations case management.
• The ability to analyze data, understand trends, and develop recommendations for action based on the analysis.
• Good at effective problem-solving, communication, teamwork, and organizational skills.
• A self-starter who can work well with minimal guidance in a fluid environment.
• Proficient with numbers, MS Office, and related tools like Fresh team, Zoho, Deel, Just Works, etc.
• Prior experience with a remote, global team of more than 250 people.

Hi All,

Location - Pune

Experience - 4-8 Years

Education - Diploma,BLM, BSW,BA,BSC,B.COM

Job Description: Associate

• Track time and attendance for all the employees at plant through a centralized system and consolidate data for payroll inputs.
• Track overtime and shift attendance for all the employees
• Track Mis-punches and get them regularized and resolve any issues related to time entries for the employees
• Prepare and consolidate payroll inputs in terms of overtime, shift allowances, monthly and quarterly allowances as per defined policies
• Calculate full and final settlements for the employees after deducting the appropriate deductions
• Identify the changes in the benefits structure based on the promotions / transfers etc. and enroll the employees appropriately
• Track life events such as marriage, birth of a child, divorce, death of a dependent etc.
• Track and manage yearly leave encashment for casual leaves and also process requests for the mid-year leave encashment based on the approval
• Record the changes for personal data in the HRIS, Issue ID cards to the new hires and ensure time and attendance is captured without hassles.

If Interested please share profile at

Hi All,

Location - Pune

Experience - 4-8 Years

Education - Diploma,BLM, BSW,BA,BSC,B.COM

Job Description: Associate

• Track time and attendance for all the employees at plant through a centralized system and consolidate data for payroll inputs.
• Track overtime and shift attendance for all the employees
• Track Mis-punches and get them regularized and resolve any issues related to time entries for the employees
• Prepare and consolidate payroll inputs in terms of overtime, shift allowances, monthly and quarterly allowances as per defined policies
• Calculate full and final settlements for the employees after deducting the appropriate deductions
• Identify the changes in the benefits structure based on the promotions / transfers etc. and enroll the employees appropriately
• Track life events such as marriage, birth of a child, divorce, death of a dependent etc.
• Track and manage yearly leave encashment for casual leaves and also process requests for the mid-year leave encashment based on the approval
• Record the changes for personal data in the HRIS, Issue ID cards to the new hires and ensure time and attendance is captured without hassles.

If Interested please share profile at