706 Business Analysis jobs in Hyderabad
Business Analysis
Posted today
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Job description
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
In this role, you will:
- Drive end to end integration delivery through requirement gathering, analysis, design, documentation and engagement.
- Manage requirement gathering and analysis necessary for integration build.
- Assist with test scenario preparation and guidance for HRIT and HR test teams.
- Support and troubleshoot integrations data and functional requirements through deployment test phase pipelines.
- Provide HRIT integration SME production support for integration troubleshooting and analysis.
- Participating in change management activities which can include tasks such as timeline planning to stakeholder engagement.
- Assisting the implementation of solutions
Requirements
To be successful in this role, you should meet the following requirements:
- Strong functional skills associated with SAP Employee Central
- Ability to demonstrate excellent Business Analysis skills and experience, including examples of timely and quality delivery within a dynamic, fast-paced, project-based environment.
- Experienced with ServiceNow HR Service Management platform (certification a plus) – knowledgeable of functionality, configuration, support resources and roadmaps.
- Successful track record of delivery in a project-based environment both when working independently and when working collaboratively within a larger development team
- Excellent interpersonal and communication (both oral and written) skills
- Ability to demonstrate creative and lateral thinking, the ability to question existing practice and inspire others to do the same.
- Strong Analytical and Problem-Solving skills
- Strong knowledge of HR processes and technology. Keeps up to date with industry and market trends
- Ability to demonstrate proactivity as a self-starter who can operate and manage stakeholders without close supervision.
- Good Influencing, persuasion and negotiation skills in workshops and presentation formats
- Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management
- Experience of operating within a DevOps environment
- Experience of system configuration and software development lifecycle (Agile working is a plus)
- Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps
- Knowledge of HR Service Management, Shared Services and/or Contact Centres would be a plus
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSDI
Business Analysis Associate
Posted 1 day ago
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JOB DESCRIPTION
Embark on a rewarding and challenging career as a Business Analysis Associate I with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.
As a Business Analysis Associate I within JPMorganChase, you will play a pivotal role in driving operational efficiency and strategic initiatives. You will leverage your advanced understanding of data analytics and automation technologies to uncover patterns, analyze complex data sets, and propose innovative solutions. Your expertise in cross-functional collaboration will enable you to work effectively with diverse teams, ensuring alignment with business strategies. You will also utilize your advanced computer literacy and digital proficiency to enhance processes and customer interactions. Your role will involve coaching and delegating tasks to others, fostering a culture of learning and growth within the team. Your decisions and work results will have a significant impact on the team and departmental goals, contributing to the overall success of the firm.
Job responsibilities
- Analyze and interpret complex data sets using advanced data analytics skills to support operational initiatives and strategic decision-making.
- Utilize automation technologies to optimize processes, enhance efficiency, and support the implementation of business strategies.
- Provide insights and recommendations to team members, ensuring tasks and responsibilities are aligned with project objectives for efficient and effective outcomes.
- Collaborate effectively with diverse teams across the organization to align efforts, share knowledge, and drive the successful execution of projects.
- Leverage digital platforms and technological tools to improve processes, enhance customer interactions, and effectively communicate with stakeholders.
Required qualifications, capabilities, and skills
- Demonstrated ability to conduct data analysis and interpret complex data sets, with proven expertise equivalent to 2+ years of experience.
- Advanced proficiency in using automation technologies to optimize processes and implement business strategies.
- Demonstrated ability to coach and guide team members, fostering a culture of continuous learning and growth.
- Proven experience in cross-functional collaboration, coordinating efforts and sharing knowledge to drive project success.
- Advanced computer literacy and digital proficiency, with a track record of leveraging technology to enhance processes and customer interactions.
- Provide quality service to customers through continuous communication.
- Understanding of software delivery lifecycle and have skills in industry standard methodologies and related tasks.
Preferred qualifications, capabilities, and skills
- Proficient ability to leverage artificial intelligence and AI tools to enhance data analysis, analyze business trends, and provide actionable business insights for strategic decision-making.
- Ability to implement automation solutions to streamline business processes and improve operational efficiency.
- Proficiency in applying customer service skills to understand client needs and deliver tailored business solutions, while utilizing conflict management skills to resolve stakeholder issues and facilitate effective collaboration.
- Ability to craft clear and effective prompt writing to guide data analysis and ensure consistent outcomes.
- Expertise in contributing to a collaborative work environment by sharing knowledge and supporting team initiatives.
- Experience in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Lead, IT Business Analysis
Posted 9 days ago
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**Who We Are.**
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role **:**
The Lead, IT Business Analysis will play a pivotal role in the Enterprise Service Management (ESM) function, focusing on analyzing and translating business requirements into ServiceNow-enabled solutions that enhance process effectiveness and service delivery. This role demands a high level of functional expertise , technical understanding, and stakeholder engagement to ensure successful ServiceNow implementations. The role requires strong analytical skills, an understanding of the ServiceNow platform (particularly ITS M ), and experience with ServiceNow's Agile module.
This position will be based in Hyderabad and report into the Enterprise Service Management office. The Lead Business Analyst will collaborate with product managers, developers, QA teams, and process owners to design and deliver fit-for-purpose solutions within the ServiceNow ecosystem. This includes drafting and refining business and technical requirements, performing gap analyses, managing testing activities, supporting go-live readiness, mentoring junior analysts, and driving continuous pro duct improvements.
Your Role Accountabilities:
**REQUIREMENT GATHERING & ANALYSIS**
+ Engage with stakeholders to understand business needs and translate them into clear, actionable ServiceNow requirements.
+ Analyze existing processes and systems to identify areas for automation, optimization, or enhancement within the ServiceNow platform.
+ Use Agile user story mapping techniques to document functional and non-functional requirements in alignment with ServiceNow capabilities.
+ Collaborate with product managers to define minimum viable products (MVPs) and backlog prioritization.
**WORKFLOW DESIGN & IMPROVEMENT**
+ Lead efforts to document and optimize business processes leveraging ITIL and service management best practices.
+ Propose process enhancements based on user feedback, data analysis, and platform capabilities.
+ Facilitate workshops and design sessions with stakeholders to ensure alignment on solution approaches.
+ Ensure that designed processes are scalable, sustainable, and compliant with internal governance and industry standards.
**IMPLEMENTATION & TESTING MANAGEMENT**
+ Support technical teams during development and configuration phases to ensure business requirements are understood and implemented correctly.
+ Coordinate and participate in functional and user acceptance testing (UAT), developing test plans, scripts, and traceability matrices.
+ Validate feature delivery through hands-on testing and coordinate defect resolution activities with developers and QA.
**DOCUMENTATION & TRAINING**
+ Maintain clear and comprehensive documentation of business requirements, process flows, solution designs, and test results.
+ Develop and deliver knowledge content to end users, support teams, and business stakeholders as needed to facilitate adoption.
+ Conduct knowledge transfer sessions with junior analysts, testers, and end users as needed.
**TROUBLESHOOTING & SUPPORT**
+ Act as a SME (Subject Matter Expert) for the implemented solutions post-deployment, offering analysis and resolution of issues.
+ Monitor solution performance and gather feedback for iterative improvement.
+ Lead root cause analysis and recommend preventive actions to avoid recurrence of common issues.
+ Maintain familiarity with platform updates, patch cycles, and roadmap planning to proactively identify potential impacts.
Qualifications & Experiences:
+ 6 + years of experience as a Business Analyst, with at least 3 years focusing on ServiceNow implementations .
+ Proven expertise in ServiceNow ITSM module s and significant exposure to ServiceNow's Agile capabilities .
+ Strong understanding of business analysis methodologies, SDLC, and Agile delivery frameworks.
+ Demonstrated ability to gather, document, and communicate complex business and technical requirements.
+ Experience working in cross-functional, global teams with both business and technical stakeholders.
+ Excellent communication, facilitation, and stakeholder management skills.
+ Bachelor's degree in Information Technology , Computer Science, Business, or related field.
Not Required but P referred E xperience:
+ ServiceNow Certified System Administrator or Certified Business Analyst.
+ ITIL v3 or v4 Foundation Certification (Intermediate level preferred).
+ Background in mentoring or guiding junior analysts.
+ Exposure to enterprise governance, reporting, and performance management practices.
**How We Get Things Done.**
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
**Championing Inclusion at WBD**
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page ( for instructions to submit your request.
Head of Business Analysis
Posted today
Job Viewed
Job Description
Head – CRM, Business Analytics & Remarketing
Location: Secunderabad / Kukatpally / KPHB, Hyderabad
Reports To: Executive Vice President & Head – Sales and Marketing
Industry: Healthcare / Fertility / Gynaecology
Experience: 5+ years (Healthcare or Service Industry preferred, not mandatory)
Compensation: ₹12 – 17 LPA (based on relevant experience & capability)
Designation: AGM / Senior Manager (depending on experience & capability)
Position Summary
We are seeking a seasoned and purpose-driven Head – CRM, Business Analytics & Remarketing to design and execute funnel automations across Marketing, Sales/Contact Centre, and Operations. This leadership role involves building strategic automations to enhance CRM functionalities for customer acquisition, retention, and brand experience . You will collaborate directly with business, sales, and marketing leaders and take full ownership of outcomes.
Position Overview
The ideal candidate will be a skilled and detail-oriented professional with advanced expertise in SQL, MS Excel (Macros, VBA), and Power BI . You will have proven experience in remarketing, funnel optimization, and digital performance analytics , while leading a small team of analysts.
The role will also oversee systems integration across multiple databases — CRM, HIMS, and Medical Information — to provide seamless accessibility and visibility of Customer Lifetime Value for leadership.
Key Responsibilities
- Analyze and optimize digital marketing funnels by identifying drop-offs, conversion bottlenecks, and user behavior trends.
- Develop SQL queries for data extraction, transformation, and reporting from multiple marketing and sales databases.
- Leverage advanced Excel (Macros, VBA, PivotTables, data models) for efficient reporting and large dataset management.
- Design and automate dashboards/reports to track funnel metrics, campaign performance, and audience segmentation.
- Collaborate with marketing, CRM engineers, and HIMS engineers to define KPIs, integration workflows, and campaign measurement.
- Support remarketing strategies by analyzing audience behavior and engagement across platforms (Google Ads, Meta, CRM tools).
- Deliver actionable insights to improve targeting, personalization, and re-engagement tactics.
- Drive process improvements by automating workflows and optimizing reporting systems.
- Lead and mentor a team of 2 analysts, building in-house data and reporting capabilities.
Qualifications
Required
- Bachelor’s degree in data Analytics, Marketing, Business Intelligence, Information Systems, or related field.
- 5+ years of professional experience in data analytics, with focus on digital marketing & CRM analytics .
- Expert-level proficiency in Microsoft Excel (advanced formulas, Macros, VBA).
- Strong SQL skills for querying, data management, and complex dataset handling.
- Proven experience in remarketing performance analysis and managing digital funnels across paid media, CRM, and owned channels.
- Ability to translate complex data into clear, actionable insights for non-technical stakeholders.
- Strong understanding of systems integration workflows across CRM, HIMS, and related IT systems.
Preferred
- Expertise in BI tools: Power BI, Tableau, VBA, SQL .
- Experience in creating BRDs (Business Requirement Documents) for CRM/marketing automation.
- Familiarity with customer lifecycle metrics and multi-touch attribution models.
- Basic knowledge of scripting in Python or R .
Why Join Us?
This role offers an opportunity to play a critical part in shaping the digital growth journey of one of India’s leading healthcare brands. You will lead CRM innovation, analytics, and remarketing strategies that directly impact customer acquisition, retention, and brand trust in a highly sensitive and fast-growing sector.
Specialist Tech Business Analysis
Posted today
Job Viewed
Job Description
Job Description:
Overall Purpose: Act as a liaison/Product Owner Delegate between business stakeholders and delivery teams, systematically gathering and documenting requirements/user stories to ensure alignment with business needs and successful project delivery.
Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
- Requirements Gathering and Documentation: Collaborate with stakeholders to elicit, analyze, document, and maintain detailed business and technical requirements (Waterfall methodology) or user stories (Agile methodology).
- Stakeholder Communication and Liaison: Act as a liaison between business stakeholders and technical teams to ensure clear understanding, alignment of project goals, and effective communication throughout the project lifecycle.
- Validation, Verification, and Quality Assurance: Coordinate and participate in testing and UAT activities to ensure requirements/user stories are accurately implemented and final deliverables meet business requirements and quality standards.
- Change and Risk Management: Manage changes to requirements/user stories, assess their impact on project scope, timeline, and resources, and identify and mitigate related risks.
- Project Planning and Continuous Improvement: Assist in project planning activities, such as creating timelines and resource allocation plans, while continuously seeking opportunities to improve requirements management/user stories processes and tools.
Job Contribution: A professional with solid knowledge of fundamental concepts and organizational practices, working on smaller projects. Exercises judgment in the absence of prescribed guidelines or policies determine appropriate action. Works under minimal supervision with independent judgement. Actions impact efficiency and costs. Interacts primarily within the department, across various teams. Supervisor: No
TCP Career Step Differentiator: Assists in gathering requirements/user stories.
Education/Experience: Bachelor's degree (BS/BA) desired in Computer Science. 1+ years of related experience. Certification is required in some areas.
Weekly Hours:
40
Time Type:
Regular
Location:
Hyderabad, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Head of Business Analysis
Posted today
Job Viewed
Job Description
Head – CRM, Business Analytics & Remarketing
Location:
Secunderabad / Kukatpally / KPHB, Hyderabad
Reports To:
Executive Vice President & Head – Sales and Marketing
Industry:
Healthcare / Fertility / Gynaecology
Experience:
5+ years (Healthcare or Service Industry preferred, not mandatory)
Compensation:
₹12 – 17 LPA (based on relevant experience & capability)
Designation:
AGM / Senior Manager (depending on experience & capability)
Position Summary
We are seeking a seasoned and purpose-driven
Head – CRM, Business Analytics & Remarketing
to design and execute funnel automations across Marketing, Sales/Contact Centre, and Operations. This leadership role involves building strategic automations to enhance CRM functionalities for
customer acquisition, retention, and brand experience
. You will collaborate directly with business, sales, and marketing leaders and take full ownership of outcomes.
Position Overview
The ideal candidate will be a skilled and detail-oriented professional with advanced expertise in
SQL, MS Excel (Macros, VBA), and Power BI
. You will have proven experience in
remarketing, funnel optimization, and digital performance analytics
, while leading a small team of analysts.
The role will also oversee
systems integration across multiple databases
— CRM, HIMS, and Medical Information — to provide seamless accessibility and visibility of
Customer Lifetime Value
for leadership.
Key Responsibilities
- Analyze and optimize digital marketing funnels by identifying drop-offs, conversion bottlenecks, and user behavior trends.
- Develop SQL queries for data extraction, transformation, and reporting from multiple marketing and sales databases.
- Leverage advanced Excel (Macros, VBA, PivotTables, data models) for efficient reporting and large dataset management.
- Design and automate dashboards/reports to track funnel metrics, campaign performance, and audience segmentation.
- Collaborate with marketing, CRM engineers, and HIMS engineers to define KPIs, integration workflows, and campaign measurement.
- Support
remarketing strategies
by analyzing audience behavior and engagement across platforms (Google Ads, Meta, CRM tools). - Deliver actionable insights to improve targeting, personalization, and re-engagement tactics.
- Drive process improvements by automating workflows and optimizing reporting systems.
- Lead and mentor a team of 2 analysts, building in-house data and reporting capabilities.
Qualifications
Required
- Bachelor's degree in data Analytics, Marketing, Business Intelligence, Information Systems, or related field.
- 5+ years of professional experience in data analytics, with focus on
digital marketing & CRM analytics
. - Expert-level proficiency in
Microsoft Excel
(advanced formulas, Macros, VBA). - Strong
SQL
skills for querying, data management, and complex dataset handling. - Proven experience in
remarketing performance analysis
and managing digital funnels across paid media, CRM, and owned channels. - Ability to translate complex data into clear, actionable insights for non-technical stakeholders.
- Strong understanding of
systems integration workflows
across CRM, HIMS, and related IT systems.
Preferred
- Expertise in BI tools:
Power BI, Tableau, VBA, SQL
. - Experience in creating
BRDs
(Business Requirement Documents) for CRM/marketing automation. - Familiarity with
customer lifecycle metrics
and multi-touch attribution models. - Basic knowledge of scripting in
Python or R
.
Why Join Us?
This role offers an opportunity to play a critical part in shaping the digital growth journey of one of India's leading healthcare brands. You will lead CRM innovation, analytics, and remarketing strategies that directly impact
customer acquisition, retention, and brand trust
in a highly sensitive and fast-growing sector.
Head of Business Analysis
Posted today
Job Viewed
Job Description
Location: Secunderabad / Kukatpally / KPHB, Hyderabad
Reports To: Executive Vice President & Head – Sales and Marketing
Industry: Healthcare / Fertility / Gynaecology
Experience: 5+ years (Healthcare or Service Industry preferred, not mandatory)
Compensation: ₹12 – 17 LPA (based on relevant experience & capability)
Designation: AGM / Senior Manager (depending on experience & capability)
Position Summary
We are seeking a seasoned and purpose-driven Head – CRM, Business Analytics & Remarketing to design and execute funnel automations across Marketing, Sales/Contact Centre, and Operations. This leadership role involves building strategic automations to enhance CRM functionalities for customer acquisition, retention, and brand experience . You will collaborate directly with business, sales, and marketing leaders and take full ownership of outcomes.
Position Overview
The ideal candidate will be a skilled and detail-oriented professional with advanced expertise in SQL, MS Excel (Macros, VBA), and Power BI . You will have proven experience in remarketing, funnel optimization, and digital performance analytics , while leading a small team of analysts.
The role will also oversee systems integration across multiple databases — CRM, HIMS, and Medical Information — to provide seamless accessibility and visibility of Customer Lifetime Value for leadership.
Key Responsibilities
Analyze and optimize digital marketing funnels by identifying drop-offs, conversion bottlenecks, and user behavior trends.
Develop SQL queries for data extraction, transformation, and reporting from multiple marketing and sales databases.
Leverage advanced Excel (Macros, VBA, PivotTables, data models) for efficient reporting and large dataset management.
Design and automate dashboards/reports to track funnel metrics, campaign performance, and audience segmentation.
Collaborate with marketing, CRM engineers, and HIMS engineers to define KPIs, integration workflows, and campaign measurement.
Support remarketing strategies by analyzing audience behavior and engagement across platforms (Google Ads, Meta, CRM tools).
Deliver actionable insights to improve targeting, personalization, and re-engagement tactics.
Drive process improvements by automating workflows and optimizing reporting systems.
Lead and mentor a team of 2 analysts, building in-house data and reporting capabilities.
Qualifications
Required
Bachelor’s degree in data Analytics, Marketing, Business Intelligence, Information Systems, or related field.
5+ years of professional experience in data analytics, with focus on digital marketing & CRM analytics .
Expert-level proficiency in Microsoft Excel (advanced formulas, Macros, VBA).
Strong SQL skills for querying, data management, and complex dataset handling.
Proven experience in remarketing performance analysis and managing digital funnels across paid media, CRM, and owned channels.
Ability to translate complex data into clear, actionable insights for non-technical stakeholders.
Strong understanding of systems integration workflows across CRM, HIMS, and related IT systems.
Preferred
Expertise in BI tools: Power BI, Tableau, VBA, SQL .
Experience in creating BRDs (Business Requirement Documents) for CRM/marketing automation.
Familiarity with customer lifecycle metrics and multi-touch attribution models.
Basic knowledge of scripting in Python or R .
Why Join Us?
This role offers an opportunity to play a critical part in shaping the digital growth journey of one of India’s leading healthcare brands. You will lead CRM innovation, analytics, and remarketing strategies that directly impact customer acquisition, retention, and brand trust in a highly sensitive and fast-growing sector.
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Business Analysis-Education Job
Posted today
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Job Description
YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.
At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.
We are looking forward to hire RPA BA Professionals in the following areas :
Primary Skills/ Character:
Roles and Responsibilities :
Qualification:
At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.
Our Hyperlearning workplace is grounded upon four principles
Business Analysis/Consultant Specialist
Posted today
Job Viewed
Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
In this role, you will:
Gather Requirements from the stakeholders across Planning & Billing portfolio
Design Functional Solutions with Current System Architecture in mind, whilst aligning to the requirements.
Solution Clear-Choice and Design,
Integrated Solution Design across multiple systems in Planning & Billing portfolio,
Stakeholder Management,
Project Planning
Project Estimation
To be successful in this role, you should meet the following requirements:
Communication and Documentation Expertise,
Functional Solution design using wireframes and visio diagrams,
Expertise in creating and maintaining JIRA User Stories,
Expertise in creating and maintaining end to end integrated project plan (POAP, BOW, NFRs, RAID Log, RACI)
Understanding of API Design and Integration.
Nice to have Functional SME knowledge of Planning and Billing portfolio systems
Lead, IT Business Analysis
Posted today
Job Viewed
Job Description
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role:
The Lead, IT Business Analysis will play a pivotal role in the Enterprise Service Management (ESM) function, focusing on analyzing and translating business requirements into ServiceNow-enabled solutions that enhance process effectiveness and service delivery. This role demands a high level of functional expertise, technical understanding, and stakeholder engagement to ensure successful ServiceNow implementations. The role requires strong analytical skills, an understanding of the ServiceNow platform (particularly ITSM), and experience with ServiceNow’s Agile module.
This position will be based in Hyderabad and report into the Enterprise Service Management office. The Lead Business Analyst will collaborate with product managers, developers, QA teams, and process owners to design and deliver fit-for-purpose solutions within the ServiceNow ecosystem. This includes drafting and refining business and technical requirements, performing gap analyses, managing testing activities, supporting go-live readiness, mentoring junior analysts, and driving continuous product improvements.
Your Role Accountabilities:
REQUIREMENT GATHERING & ANALYSIS
Engage with stakeholders to understand business needs and translate them into clear, actionable ServiceNow requirements.
Analyze existing processes and systems to identify areas for automation, optimization, or enhancement within the ServiceNow platform.
Use Agile user story mapping techniques to document functional and non-functional requirements in alignment with ServiceNow capabilities.
Collaborate with product managers to define minimumviable products (MVPs) and backlog prioritization.
WORKFLOW DESIGN & IMPROVEMENT
Lead efforts to document and optimize business processes leveraging ITIL and service management best practices.
Propose process enhancements based on user feedback, data analysis, and platform capabilities.
Facilitate workshops and design sessions with stakeholders to ensure alignment on solution approaches.
Ensure that designed processes are scalable, sustainable, and compliant with internal governance and industry standards.
IMPLEMENTATION & TESTING MANAGEMENT
Support technical teams during development and configuration phases to ensure business requirements are understood and implemented correctly.
Coordinate and participate in functional and user acceptance testing (UAT), developing test plans, scripts, and traceability matrices.
Validate feature delivery through hands-on testing and coordinate defect resolution activities with developers and QA.
DOCUMENTATION & TRAINING
Maintain clear and comprehensive documentation of business requirements, process flows, solution designs, and test results.
Develop and deliver knowledge content to end users, support teams, and business stakeholders as needed to facilitate adoption.
Conduct knowledge transfer sessions with junior analysts, testers, and end users as needed.
TROUBLESHOOTING & SUPPORT
Act as a SME (Subject Matter Expert) for the implemented solutions post-deployment, offering analysis and resolution of issues.
Monitor solution performance and gather feedback for iterative improvement.
Lead root cause analysis and recommend preventive actions to avoid recurrence of common issues.
Maintain familiarity with platform updates, patch cycles, and roadmap planning to proactively identify potential impacts.
Qualifications & Experiences:
6+ years of experience as a Business Analyst, with at least 3 years focusing on ServiceNow implementations.
Proven expertise in ServiceNow ITSM modules and significant exposure to ServiceNow’s Agile capabilities.
Strong understanding of business analysis methodologies, SDLC, and Agile delivery frameworks.
Demonstrated ability to gather, document, and communicate complex business and technical requirements.
Experience working in cross-functional, global teams with both business and technical stakeholders.
Excellent communication, facilitation, and stakeholder management skills.
Bachelor’s degree in Information Technology, Computer Science, Business, or related field.
Not Required but Preferred Experience:
ServiceNow Certified System Administrator or Certified Business Analyst.
ITIL v3 or v4 Foundation Certification (Intermediate level preferred).
Background in mentoring or guiding junior analysts.
Exposure to enterprise governance, reporting, and performance management practices.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.