Lead, IT Business Analysis

Hyderabad, Andhra Pradesh Warner Bros. Discovery

Posted 16 days ago

Job Viewed

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Job Description

**_Welcome to Warner Bros. Discovery. the stuff dreams are made of._**
**Who We Are.**
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role **:**
The Lead, IT Business Analysis will play a pivotal role in the Enterprise Service Management (ESM) function, focusing on analyzing and translating business requirements into ServiceNow-enabled solutions that enhance process effectiveness and service delivery. This role demands a high level of functional expertise , technical understanding, and stakeholder engagement to ensure successful ServiceNow implementations. The role requires strong analytical skills, an understanding of the ServiceNow platform (particularly ITS M ), and experience with ServiceNow's Agile module.
This position will be based in Hyderabad and report into the Enterprise Service Management office. The Lead Business Analyst will collaborate with product managers, developers, QA teams, and process owners to design and deliver fit-for-purpose solutions within the ServiceNow ecosystem. This includes drafting and refining business and technical requirements, performing gap analyses, managing testing activities, supporting go-live readiness, mentoring junior analysts, and driving continuous pro duct improvements.
Your Role Accountabilities:
**REQUIREMENT GATHERING & ANALYSIS**
+ Engage with stakeholders to understand business needs and translate them into clear, actionable ServiceNow requirements.
+ Analyze existing processes and systems to identify areas for automation, optimization, or enhancement within the ServiceNow platform.
+ Use Agile user story mapping techniques to document functional and non-functional requirements in alignment with ServiceNow capabilities.
+ Collaborate with product managers to define minimum viable products (MVPs) and backlog prioritization.
**WORKFLOW DESIGN & IMPROVEMENT**
+ Lead efforts to document and optimize business processes leveraging ITIL and service management best practices.
+ Propose process enhancements based on user feedback, data analysis, and platform capabilities.
+ Facilitate workshops and design sessions with stakeholders to ensure alignment on solution approaches.
+ Ensure that designed processes are scalable, sustainable, and compliant with internal governance and industry standards.
**IMPLEMENTATION & TESTING MANAGEMENT**
+ Support technical teams during development and configuration phases to ensure business requirements are understood and implemented correctly.
+ Coordinate and participate in functional and user acceptance testing (UAT), developing test plans, scripts, and traceability matrices.
+ Validate feature delivery through hands-on testing and coordinate defect resolution activities with developers and QA.
**DOCUMENTATION & TRAINING**
+ Maintain clear and comprehensive documentation of business requirements, process flows, solution designs, and test results.
+ Develop and deliver knowledge content to end users, support teams, and business stakeholders as needed to facilitate adoption.
+ Conduct knowledge transfer sessions with junior analysts, testers, and end users as needed.
**TROUBLESHOOTING & SUPPORT**
+ Act as a SME (Subject Matter Expert) for the implemented solutions post-deployment, offering analysis and resolution of issues.
+ Monitor solution performance and gather feedback for iterative improvement.
+ Lead root cause analysis and recommend preventive actions to avoid recurrence of common issues.
+ Maintain familiarity with platform updates, patch cycles, and roadmap planning to proactively identify potential impacts.
Qualifications & Experiences:
+ 6 + years of experience as a Business Analyst, with at least 3 years focusing on ServiceNow implementations .
+ Proven expertise in ServiceNow ITSM module s and significant exposure to ServiceNow's Agile capabilities .
+ Strong understanding of business analysis methodologies, SDLC, and Agile delivery frameworks.
+ Demonstrated ability to gather, document, and communicate complex business and technical requirements.
+ Experience working in cross-functional, global teams with both business and technical stakeholders.
+ Excellent communication, facilitation, and stakeholder management skills.
+ Bachelor's degree in Information Technology , Computer Science, Business, or related field.
Not Required but P referred E xperience:
+ ServiceNow Certified System Administrator or Certified Business Analyst.
+ ITIL v3 or v4 Foundation Certification (Intermediate level preferred).
+ Background in mentoring or guiding junior analysts.
+ Exposure to enterprise governance, reporting, and performance management practices.
**How We Get Things Done.**
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
**Championing Inclusion at WBD**
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page ( for instructions to submit your request.
This advertiser has chosen not to accept applicants from your region.

Head of Business Analysis

Hyderabad, Andhra Pradesh Ferty9 Fertility Center

Posted 3 days ago

Job Viewed

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Job Description

Head – CRM, Business Analytics & Remarketing

Location: Secunderabad / Kukatpally / KPHB, Hyderabad

Reports To: Executive Vice President & Head – Sales and Marketing

Industry: Healthcare / Fertility / Gynaecology

Experience: 5+ years (Healthcare or Service Industry preferred, not mandatory)

Compensation: ₹12 – 17 LPA (based on relevant experience & capability)

Designation: AGM / Senior Manager (depending on experience & capability)


Position Summary

We are seeking a seasoned and purpose-driven Head – CRM, Business Analytics & Remarketing to design and execute funnel automations across Marketing, Sales/Contact Centre, and Operations. This leadership role involves building strategic automations to enhance CRM functionalities for customer acquisition, retention, and brand experience . You will collaborate directly with business, sales, and marketing leaders and take full ownership of outcomes.


Position Overview

The ideal candidate will be a skilled and detail-oriented professional with advanced expertise in SQL, MS Excel (Macros, VBA), and Power BI . You will have proven experience in remarketing, funnel optimization, and digital performance analytics , while leading a small team of analysts.

The role will also oversee systems integration across multiple databases — CRM, HIMS, and Medical Information — to provide seamless accessibility and visibility of Customer Lifetime Value for leadership.


Key Responsibilities

  • Analyze and optimize digital marketing funnels by identifying drop-offs, conversion bottlenecks, and user behavior trends.
  • Develop SQL queries for data extraction, transformation, and reporting from multiple marketing and sales databases.
  • Leverage advanced Excel (Macros, VBA, PivotTables, data models) for efficient reporting and large dataset management.
  • Design and automate dashboards/reports to track funnel metrics, campaign performance, and audience segmentation.
  • Collaborate with marketing, CRM engineers, and HIMS engineers to define KPIs, integration workflows, and campaign measurement.
  • Support remarketing strategies by analyzing audience behavior and engagement across platforms (Google Ads, Meta, CRM tools).
  • Deliver actionable insights to improve targeting, personalization, and re-engagement tactics.
  • Drive process improvements by automating workflows and optimizing reporting systems.
  • Lead and mentor a team of 2 analysts, building in-house data and reporting capabilities.


Qualifications

Required

  • Bachelor’s degree in data Analytics, Marketing, Business Intelligence, Information Systems, or related field.
  • 5+ years of professional experience in data analytics, with focus on digital marketing & CRM analytics .
  • Expert-level proficiency in Microsoft Excel (advanced formulas, Macros, VBA).
  • Strong SQL skills for querying, data management, and complex dataset handling.
  • Proven experience in remarketing performance analysis and managing digital funnels across paid media, CRM, and owned channels.
  • Ability to translate complex data into clear, actionable insights for non-technical stakeholders.
  • Strong understanding of systems integration workflows across CRM, HIMS, and related IT systems.

Preferred

  • Expertise in BI tools: Power BI, Tableau, VBA, SQL .
  • Experience in creating BRDs (Business Requirement Documents) for CRM/marketing automation.
  • Familiarity with customer lifecycle metrics and multi-touch attribution models.
  • Basic knowledge of scripting in Python or R .


Why Join Us?

This role offers an opportunity to play a critical part in shaping the digital growth journey of one of India’s leading healthcare brands. You will lead CRM innovation, analytics, and remarketing strategies that directly impact customer acquisition, retention, and brand trust in a highly sensitive and fast-growing sector.

This advertiser has chosen not to accept applicants from your region.

Head of Business Analysis

Hyderabad, Andhra Pradesh Ferty9 Fertility Center

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Head – CRM, Business Analytics & Remarketing

Location: Secunderabad / Kukatpally / KPHB, Hyderabad

Reports To: Executive Vice President & Head – Sales and Marketing

Industry: Healthcare / Fertility / Gynaecology

Experience: 5+ years (Healthcare or Service Industry preferred, not mandatory)

Compensation: ₹12 – 17 LPA (based on relevant experience & capability)

Designation: AGM / Senior Manager (depending on experience & capability)

Position Summary

We are seeking a seasoned and purpose-driven Head – CRM, Business Analytics & Remarketing to design and execute funnel automations across Marketing, Sales/Contact Centre, and Operations. This leadership role involves building strategic automations to enhance CRM functionalities for customer acquisition, retention, and brand experience. You will collaborate directly with business, sales, and marketing leaders and take full ownership of outcomes.

Position Overview

The ideal candidate will be a skilled and detail-oriented professional with advanced expertise in SQL, MS Excel (Macros, VBA), and Power BI. You will have proven experience in remarketing, funnel optimization, and digital performance analytics, while leading a small team of analysts.

The role will also oversee systems integration across multiple databases — CRM, HIMS, and Medical Information — to provide seamless accessibility and visibility of Customer Lifetime Value for leadership.

Key Responsibilities

  • Analyze and optimize digital marketing funnels by identifying drop-offs, conversion bottlenecks, and user behavior trends.
  • Develop SQL queries for data extraction, transformation, and reporting from multiple marketing and sales databases.
  • Leverage advanced Excel (Macros, VBA, PivotTables, data models) for efficient reporting and large dataset management.
  • Design and automate dashboards/reports to track funnel metrics, campaign performance, and audience segmentation.
  • Collaborate with marketing, CRM engineers, and HIMS engineers to define KPIs, integration workflows, and campaign measurement.
  • Support remarketing strategies by analyzing audience behavior and engagement across platforms (Google Ads, Meta, CRM tools).
  • Deliver actionable insights to improve targeting, personalization, and re-engagement tactics.
  • Drive process improvements by automating workflows and optimizing reporting systems.
  • Lead and mentor a team of 2 analysts, building in-house data and reporting capabilities.

Qualifications

Required

  • Bachelor’s degree in data Analytics, Marketing, Business Intelligence, Information Systems, or related field.
  • 5+ years of professional experience in data analytics, with focus on digital marketing & CRM analytics.
  • Expert-level proficiency in Microsoft Excel (advanced formulas, Macros, VBA).
  • Strong SQL skills for querying, data management, and complex dataset handling.
  • Proven experience in remarketing performance analysis and managing digital funnels across paid media, CRM, and owned channels.
  • Ability to translate complex data into clear, actionable insights for non-technical stakeholders.
  • Strong understanding of systems integration workflows across CRM, HIMS, and related IT systems.

Preferred

  • Expertise in BI tools: Power BI, Tableau, VBA, SQL.
  • Experience in creating BRDs (Business Requirement Documents) for CRM/marketing automation.
  • Familiarity with customer lifecycle metrics and multi-touch attribution models.
  • Basic knowledge of scripting in Python or R.

Why Join Us?

This role offers an opportunity to play a critical part in shaping the digital growth journey of one of India’s leading healthcare brands. You will lead CRM innovation, analytics, and remarketing strategies that directly impact customer acquisition, retention, and brand trust in a highly sensitive and fast-growing sector.

This advertiser has chosen not to accept applicants from your region.

Lead, IT Business Analysis

Begumpet, Andhra Pradesh 451 Discovery Comm. India

Posted today

Job Viewed

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Job Description

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:
The Lead, IT Business Analysis will play a pivotal role in the Enterprise Service Management (ESM) function, focusing on analyzing and translating business requirements into ServiceNow-enabled solutions that enhance process effectiveness and service delivery. This role demands a high level of functional expertise, technical understanding, and stakeholder engagement to ensure successful ServiceNow implementations. The role requires strong analytical skills, an understanding of the ServiceNow platform (particularly ITSM), and experience with ServiceNow’s Agile module.

This position will be based in Hyderabad and report into the Enterprise Service Management office. The Lead Business Analyst will collaborate with product managers, developers, QA teams, and process owners to design and deliver fit-for-purpose solutions within the ServiceNow ecosystem. This includes drafting and refining business and technical requirements, performing gap analyses, managing testing activities, supporting go-live readiness, mentoring junior analysts, and driving continuous product improvements.

Your Role Accountabilities:

REQUIREMENT GATHERING & ANALYSIS

  • Engage with stakeholders to understand business needs and translate them into clear, actionable ServiceNow requirements.

  • Analyze existing processes and systems to identify areas for automation, optimization, or enhancement within the ServiceNow platform.

  • Use Agile user story mapping techniques to document functional and non-functional requirements in alignment with ServiceNow capabilities.

  • Collaborate with product managers to define minimumviable products (MVPs) and backlog prioritization.

  • WORKFLOW DESIGN & IMPROVEMENT

  • Lead efforts to document and optimize business processes leveraging ITIL and service management best practices.

  • Propose process enhancements based on user feedback, data analysis, and platform capabilities.

  • Facilitate workshops and design sessions with stakeholders to ensure alignment on solution approaches.

  • Ensure that designed processes are scalable, sustainable, and compliant with internal governance and industry standards.

  • IMPLEMENTATION & TESTING MANAGEMENT

  • Support technical teams during development and configuration phases to ensure business requirements are understood and implemented correctly.

  • Coordinate and participate in functional and user acceptance testing (UAT), developing test plans, scripts, and traceability matrices.

  • Validate feature delivery through hands-on testing and coordinate defect resolution activities with developers and QA.

  • DOCUMENTATION & TRAINING

  • Maintain clear and comprehensive documentation of business requirements, process flows, solution designs, and test results.

  • Develop and deliver knowledge content to end users, support teams, and business stakeholders as needed to facilitate adoption.

  • Conduct knowledge transfer sessions with junior analysts, testers, and end users as needed.

  • TROUBLESHOOTING & SUPPORT

  • Act as a SME (Subject Matter Expert) for the implemented solutions post-deployment, offering analysis and resolution of issues.

  • Monitor solution performance and gather feedback for iterative improvement.

  • Lead root cause analysis and recommend preventive actions to avoid recurrence of common issues.

  • Maintain familiarity with platform updates, patch cycles, and roadmap planning to proactively identify potential impacts.

  • Qualifications & Experiences:

  • 6+ years of experience as a Business Analyst, with at least 3 years focusing on ServiceNow implementations.

  • Proven expertise in ServiceNow ITSM modules and significant exposure to ServiceNow’s Agile capabilities.

  • Strong understanding of business analysis methodologies, SDLC, and Agile delivery frameworks.

  • Demonstrated ability to gather, document, and communicate complex business and technical requirements.

  • Experience working in cross-functional, global teams with both business and technical stakeholders.

  • Excellent communication, facilitation, and stakeholder management skills.

  • Bachelor’s degree in Information Technology, Computer Science, Business, or related field.

  • Not Required but Preferred Experience:

  • ServiceNow Certified System Administrator or Certified Business Analyst.

  • ITIL v3 or v4 Foundation Certification (Intermediate level preferred).

  • Background in mentoring or guiding junior analysts.

  • Exposure to enterprise governance, reporting, and performance management practices.

  • How We Get Things Done…

    This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

    Championing Inclusion at WBD

    Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
    This advertiser has chosen not to accept applicants from your region.

    Business Analysis-Education Job

    Hyderabad, Andhra Pradesh YASH Technologies

    Posted today

    Job Viewed

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    Job Description

    YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

    At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

    We are looking forward to hire RPA BA Professionals in the following areas :

  • 8-12 years of experience with minimum 5 years of Business Analysis/functional consultant experience in Education domain
  • Deep understanding of education landscape
  • Familiarity with relevant policies, regulations, and current issues in education
  • In-depth knowledge of core Education processes in departments such as Financial Aid, Veteran Aid, Admission and Record operation etc…
  • Experience with industry-specific software applications (e.g., SAP, PeopleSoft, Campus Solution, Banner, Canvas etc).
  • Staying abreast of the latest industry trends, technologies, and regulatory changes.
  • Adapting to new technologies and their impact on the Education industry (e.g., AI, blockchain, IoT).
  • Expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing (UAT), and product documentation
  • Ability to effectively elicit, analyze, and document complex business requirements from stakeholders.
  • Process Mapping & Improvement: Identifying inefficiencies in existing processes and proposing solutions for optimization.
  • Analyzing Education data to identify trends, assess risks, and support decision-making.
  • Understanding of RPA
  • Primary Skills/ Character:

  • Excellent consultative, listening, communication skills to lead, facilitate, and drive individual and group meetings
  • Strong analytical, technical, and problem-solving skills are detail-oriented, and able to understand complex customer needs and translate them into user stories with measurable acceptance criteria
  • Strong interpersonal skills, including the ability to work across the organization and interact, influence, and negotiate effectively with all levels of management and peers
  • Customer-obsessed and have demonstrated a commitment to delivering frequent, high business value features
  • Ability and desire to lead, direct, and empower team members without formal management authority
  • Look for opportunities to innovate and take thoughtful risks to get the work done better and faster
  • Ability to blend business analysis with technical skillset to develop efficient processes
  • Must have enough technical background to be able to create proper functional requirements and detail specifications.
  • Ability to work effectively in both a team environment and independently, both with internal and external (partner) resources.
  • Roles and Responsibilities :

  • Work with customers (business sector and shared services) to conduct requirements gathering activities using workshops, brainstorming, interviews, observation, prototyping, use cases, task and workflow analysis
  • Lead information gathering sessions with business stakeholders to identify automation opportunities and document current/future state business processes
  • Responsible to work with customers to prioritize processes for automation by applying the right automation criteria and calculate ROI
  • Stay up-to-date on emerging trends, technologies, and best practices within Education Industry and support presales team on functional aspects and help creating artefacts as and when required
  • Ability to prepare standard and ad-hoc presentation decks in a timely manner on required topics, from high level functional overview to detailed technical overview of key data flows
  • Ensure that requirements meet the business objectives and automation solution design
  • Ensure requirements are communicated and presented in a format that are understandable to stakeholders, including solutions designers and developers
  • Serve as a project driver and executer for various initiatives, working with program lead, technology, support, and customers of the platform as appropriate
  • Work closely with developers, functional experts from business teams and project manager to ensure development is according to approved requirements
  • Drive requirements definition, lead solutions discussion, solution review and planning best practices to solve tough problems
  • Facilitate Program Increment (PI), sprint planning and daily stand-ups
  • Perform deliverable reviews against acceptance criteria
  • Ensure CoE standards, best practices, toll gates and controls are automated, implemented and followed using platform capabilities
  • Oversee the implementation team and solution, which is managing E2E delivery and be the client SPOC
  • Qualification:

  • Bachelor in Engineering/ B.E /B. Tech, MBA or required equivalent. Master’s degree is preferred but not mandatory
  • Green/Black Belt in Six Sigma is an added advantage
  • At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

    Our Hyperlearning workplace is grounded upon four principles

  • Flexible work arrangements, Free spirit, and emotional positivity
  • Agile self-determination, trust, transparency, and open collaboration
  • All Support needed for the realization of business goals,
  • Stable employment with a great atmosphere and ethical corporate culture
  • This advertiser has chosen not to accept applicants from your region.

    Head of Business Analysis

    Hyderabad, Andhra Pradesh Ferty9 Fertility Center

    Posted 3 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Head – CRM, Business Analytics & Remarketing

    Location: Secunderabad / Kukatpally / KPHB, Hyderabad

    Reports To: Executive Vice President & Head – Sales and Marketing

    Industry: Healthcare / Fertility / Gynaecology

    Experience: 5+ years (Healthcare or Service Industry preferred, not mandatory)

    Compensation: ₹12 – 17 LPA (based on relevant experience & capability)

    Designation: AGM / Senior Manager (depending on experience & capability)


    Position Summary

    We are seeking a seasoned and purpose-driven Head – CRM, Business Analytics & Remarketing to design and execute funnel automations across Marketing, Sales/Contact Centre, and Operations. This leadership role involves building strategic automations to enhance CRM functionalities for customer acquisition, retention, and brand experience . You will collaborate directly with business, sales, and marketing leaders and take full ownership of outcomes.


    Position Overview

    The ideal candidate will be a skilled and detail-oriented professional with advanced expertise in SQL, MS Excel (Macros, VBA), and Power BI . You will have proven experience in remarketing, funnel optimization, and digital performance analytics , while leading a small team of analysts.

    The role will also oversee systems integration across multiple databases — CRM, HIMS, and Medical Information — to provide seamless accessibility and visibility of Customer Lifetime Value for leadership.


    Key Responsibilities

    • Analyze and optimize digital marketing funnels by identifying drop-offs, conversion bottlenecks, and user behavior trends.
    • Develop SQL queries for data extraction, transformation, and reporting from multiple marketing and sales databases.
    • Leverage advanced Excel (Macros, VBA, PivotTables, data models) for efficient reporting and large dataset management.
    • Design and automate dashboards/reports to track funnel metrics, campaign performance, and audience segmentation.
    • Collaborate with marketing, CRM engineers, and HIMS engineers to define KPIs, integration workflows, and campaign measurement.
    • Support remarketing strategies by analyzing audience behavior and engagement across platforms (Google Ads, Meta, CRM tools).
    • Deliver actionable insights to improve targeting, personalization, and re-engagement tactics.
    • Drive process improvements by automating workflows and optimizing reporting systems.
    • Lead and mentor a team of 2 analysts, building in-house data and reporting capabilities.


    Qualifications

    Required

    • Bachelor’s degree in data Analytics, Marketing, Business Intelligence, Information Systems, or related field.
    • 5+ years of professional experience in data analytics, with focus on digital marketing & CRM analytics .
    • Expert-level proficiency in Microsoft Excel (advanced formulas, Macros, VBA).
    • Strong SQL skills for querying, data management, and complex dataset handling.
    • Proven experience in remarketing performance analysis and managing digital funnels across paid media, CRM, and owned channels.
    • Ability to translate complex data into clear, actionable insights for non-technical stakeholders.
    • Strong understanding of systems integration workflows across CRM, HIMS, and related IT systems.

    Preferred

    • Expertise in BI tools: Power BI, Tableau, VBA, SQL .
    • Experience in creating BRDs (Business Requirement Documents) for CRM/marketing automation.
    • Familiarity with customer lifecycle metrics and multi-touch attribution models.
    • Basic knowledge of scripting in Python or R .


    Why Join Us?

    This role offers an opportunity to play a critical part in shaping the digital growth journey of one of India’s leading healthcare brands. You will lead CRM innovation, analytics, and remarketing strategies that directly impact customer acquisition, retention, and brand trust in a highly sensitive and fast-growing sector.

    This advertiser has chosen not to accept applicants from your region.

    Head of Business Analysis

    Hyderabad, Andhra Pradesh Ferty9 Fertility Center

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Head – CRM, Business Analytics & Remarketing

    Location: Secunderabad / Kukatpally / KPHB, Hyderabad

    Reports To: Executive Vice President & Head – Sales and Marketing

    Industry: Healthcare / Fertility / Gynaecology

    Experience: 5+ years (Healthcare or Service Industry preferred, not mandatory)

    Compensation: ₹12 – 17 LPA (based on relevant experience & capability)

    Designation: AGM / Senior Manager (depending on experience & capability)


    Position Summary

    We are seeking a seasoned and purpose-driven Head – CRM, Business Analytics & Remarketing to design and execute funnel automations across Marketing, Sales/Contact Centre, and Operations. This leadership role involves building strategic automations to enhance CRM functionalities for customer acquisition, retention, and brand experience . You will collaborate directly with business, sales, and marketing leaders and take full ownership of outcomes.


    Position Overview

    The ideal candidate will be a skilled and detail-oriented professional with advanced expertise in SQL, MS Excel (Macros, VBA), and Power BI . You will have proven experience in remarketing, funnel optimization, and digital performance analytics , while leading a small team of analysts.

    The role will also oversee systems integration across multiple databases — CRM, HIMS, and Medical Information — to provide seamless accessibility and visibility of Customer Lifetime Value for leadership.


    Key Responsibilities

    • Analyze and optimize digital marketing funnels by identifying drop-offs, conversion bottlenecks, and user behavior trends.
    • Develop SQL queries for data extraction, transformation, and reporting from multiple marketing and sales databases.
    • Leverage advanced Excel (Macros, VBA, PivotTables, data models) for efficient reporting and large dataset management.
    • Design and automate dashboards/reports to track funnel metrics, campaign performance, and audience segmentation.
    • Collaborate with marketing, CRM engineers, and HIMS engineers to define KPIs, integration workflows, and campaign measurement.
    • Support remarketing strategies by analyzing audience behavior and engagement across platforms (Google Ads, Meta, CRM tools).
    • Deliver actionable insights to improve targeting, personalization, and re-engagement tactics.
    • Drive process improvements by automating workflows and optimizing reporting systems.
    • Lead and mentor a team of 2 analysts, building in-house data and reporting capabilities.


    Qualifications

    Required

    • Bachelor’s degree in data Analytics, Marketing, Business Intelligence, Information Systems, or related field.
    • 5+ years of professional experience in data analytics, with focus on digital marketing & CRM analytics .
    • Expert-level proficiency in Microsoft Excel (advanced formulas, Macros, VBA).
    • Strong SQL skills for querying, data management, and complex dataset handling.
    • Proven experience in remarketing performance analysis and managing digital funnels across paid media, CRM, and owned channels.
    • Ability to translate complex data into clear, actionable insights for non-technical stakeholders.
    • Strong understanding of systems integration workflows across CRM, HIMS, and related IT systems.

    Preferred

    • Expertise in BI tools: Power BI, Tableau, VBA, SQL .
    • Experience in creating BRDs (Business Requirement Documents) for CRM/marketing automation.
    • Familiarity with customer lifecycle metrics and multi-touch attribution models.
    • Basic knowledge of scripting in Python or R .


    Why Join Us?

    This role offers an opportunity to play a critical part in shaping the digital growth journey of one of India’s leading healthcare brands. You will lead CRM innovation, analytics, and remarketing strategies that directly impact customer acquisition, retention, and brand trust in a highly sensitive and fast-growing sector.

    This advertiser has chosen not to accept applicants from your region.
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    Manager/Sr. Manager, Business Analysis & Delivery

    Hyderabad, Andhra Pradesh Zeta Global

    Posted today

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    Job Description

    Manager/Sr. Manager, Business Analysis & Delivery

    The Manager/Sr. Manager, Business Analysis & Delivery is responsible for overseeing the structure, execution, and success of the delivery organization encompassing Business Systems Analysts (BSAs), Project Analysts, and Delivery Managers. This role ensures seamless client-facing solution delivery by optimizing project execution, enhancing task clarity, upholding documentation standards, and aligning team efforts with business outcomes. 

    This position partners closely with cross-functional leaders across technical services and client success to uphold delivery excellence, support workforce planning, and maintain operational consistency. The emphasis is on tactical leadership in project coordination, client engagement, and execution support, without direct oversight of development or QA functions.

    Core Responsibilities:

    Team Leadership and Development

  • Lead and mentor a high-performing team of BSAs, Project Analysts, and Delivery Managers, fostering a culture of strong execution and career growth.
  • Define clear team roles, responsibilities, and performance expectations to ensure consistent success across delivery pods.
  • Support hiring efforts, conduct interviews, and contribute to onboarding processes for new team members.
  • Promote a collaborative and knowledge-sharing environment across global teams.
  • Project & Delivery Oversight

  • Monitor delivery execution across pods/accounts, ensuring visibility and coordination.
  • Guide BSA and Analyst task execution to ensure clarity, timeliness, and quality of deliverables.
  • Align Delivery Managers on sprint planning, issue management, and stakeholder communication.
  • Track timelines, manage resource allocation, and report on delivery health metrics.
  • BSA and Delivery Operations Management

  • Implement and maintain frameworks for BSA deliverables, documentation consistency, and requirement traceability.
  • Support Project Analysts in handling documentation, scope tracking, and handoff coordination.
  • Ensure Delivery Managers maintain proper reporting structures, accountability models, and KPIs.
  • Drive consistency through standard operating procedures and execution best practices.
  • Process and Performance Optimization

  • Monitor throughput, documentation standards, and cadence to identify trends and performance gaps.
  • Standardize scalable processes and tools to increase delivery effectiveness across verticals.
  • Address inefficiencies and resolve team collaboration gaps proactively.
  • Partner with Client Services, Product, and Technical leadership to align capabilities and staffing with evolving demand.
  • Strategic Execution and Leadership

  • Collaborate with leadership to define strategic priorities, staffing plans, and performance goals.
  • Provide accurate team availability and delivery capacity projections.
  • Deliver presentations and reports showcasing team impact, delivery health, and process improvements.
  • Champion delivery best practices to maintain trust and alignment with stakeholders.
  • Qualifications:

    Required:

  • 8–10+ years of experience in technical project or solution delivery, including leadership in client services or consulting.
  • 5+ years managing cross-functional roles such as BSAs, Delivery Managers, or Project Analysts.
  • Solid understanding of delivery governance, client collaboration, sprint methodologies, and team operations.
  • Strong communication skills with a track record of driving operational outcomes in matrixed environments.
  • Experience in martech, data integration, or platform-based delivery environments.
  • Preferred

  • Familiarity with tools and platforms such as Snowflake, SQL, Jira, and Confluence.
  • Exposure to cloud platforms (AWS, Azure) in client delivery use cases.
  • Experience with delivery analytics, reporting, and scalable systems.
  • Proven success in fostering cross-functional collaboration and delivery system evolution.
  • This advertiser has chosen not to accept applicants from your region.

    Sr Specialist Tech Business Analysis (SR. AGILE COACH)

    Hyderabad, Andhra Pradesh AT&T

    Posted 11 days ago

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    Job Description

    **Job Description:**
    Role Description:
    Agile Coaches focus on driving transformation for the program which they are assigned and fully engaged. They are experts in helping teams mature in the use of agile methodology and explaining how the Scaled Agile Framework (SAFe) is used and implemented at AT&T. They will promote consistent behaviors and provide guidance to drive maturity. Agile Coaches guide and help teams on both the product and delivery side. A coach may work with team members at the Solution level, Program level or team level. The Agile Coach will use their broad Agile experiences and understanding of best practices to develop multiple agile teams within an organization or a release train. The Agile Coach may serve as an advisor for Scrum Masters and Scrum Teams and will help in the execution of an Agile Release Train. Afterwards, the Agile Coach can periodically check on teams, help them stay on track with Agile techniques, and fine- tune behavior as needed. Key Roles and Responsibilities: The Agile Coach serves in a coaching/mentoring role only and does not occupy a SAFe role or an active member of a Scrum Team. They participate in and support the AT&T Transformation effort. This may include: Driving SAFe principles, values, behaviors and methodologies throughout the organization; Assisting teams with planning and execution of ceremonies, use of the AT&T selected standard Agile tracking tool, Epic creation, User Story development, etc.; Partnering with the Product Owner creating and maintaining the Backlog, including grooming; Partnering with the Scrum Masters, Release Train Engineers (RTEs) and Solution Train Engineers (STEs) to ensure cross-team coordination and servant leadership; Reaching out to the larger company network for impediment removal; Guidance on use standard metrics that give the team insight into how they are doing and assistance in reporting these metrics to management; Encouraging adoption of a truly Agile mindset, including ownership, self-management, empowerment and servant leadership; Performing Agility assessment and providing feedback on future areas of focus for team improvement; Coaching SAFe Team Members, SAFe Roles and Scrum Masters; Pushing comfort levels of team members to achieve results; or Training SAFe Courses. Job Contribution: Technical professional with some experience. Sound technical knowledge growing through application, expanding knowledge of ATT technologies.
    Education: Preferred Bachelors of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; Developer nanodegree; or equivalent experience.
    Supervisory: No.
    **Core Responsibilities:**
    - Deliver **hands-on coaching of individual teams** in all aspects of Scrum and Kanban - daily meetings, planning, self-organization, collaboration, iterative development, managing flow, limiting WIP, etc.
    - Be a **consultant** as needed and work with the clients in product roadmap activities and translate the client vision into an actionable roadmap in terms of features and release schedule for the teams.
    - **Coach** the scrum master, product owner, team, and leadership as appropriate
    - **Conduct trainings and workshops** as per the requirement of the teams
    - Be with the team / customer on the floor and **guide them in the transformation**
    - As needed, **collaborate** with other function / departments to understand the best practices and adopt in his/her team
    - Interact directly with software and operations teams to **mentor and guide** them on the mechanics of Lean and Agile methods to achieve optimal team efficiency.
    - Collaborate within the Agile Practice and lend support to **organizational initiatives**
    - Implement metrics framework to track value creation through Agile adoption
    - Expose our technology teams to the latest innovative thinking and ideas from the Agile community to **increase agility, using lean, scrum, kanban, and other agile thinking**
    **Qualifications**
    - Overall 12 years+ of IT experience with 5 or more years of experience as agile coach
    - **Must have experience** in using **scaled agile framework (SAFe), Scrum, Kanban, DAD or LeSS**
    - Experience in conducting workshops, retrospectives, assessments, building relationships between multiple stakeholders and team members
    - **Agile coaching certification such as -SPC, ICP ACC** , PSM 3
    - SM/PO/DevOps certification
    - Experience **in handholding PO, Scrum Master and stake holders** during the transformation
    - Excellent **interpersonal skills** , ability to work with diverse personality types
    - Excellent **communication, organization, and time management skills**
    - Nice to have knowledge about **TDD, ATDD, BDD, CI/CD and XP**
    - Track record of implementing agile techniques in different work cultures and environments
    - Excellent **written and verbal communication skills**
    Desired Tools Experience (Or equivalent)
    Jira
    ADO
    Leankit
    Planview
    PowerBI
    **Weekly Hours:**
    40
    **Time Type:**
    Regular
    **Location:**
    Hyderabad, India
    It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
    AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
    We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
    This advertiser has chosen not to accept applicants from your region.

    Strategic Planning & Operations Manager

    Hyderabad, Andhra Pradesh Amgen

    Posted 16 days ago

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    Job Description

    Increasing demand for observational research (now commonly referred to as real-world evidence (RWE))) from regulatory and reimbursement authorities makes observational research a key component of drug development and commercialization. Amgen's Center for Observational Research (CfOR) is a global organization with an industry-leading analytical capability that generates RWE to support business needs across a product's lifecycle. CfOR scientists partner with internal stakeholders and industry experts to design, conduct, interpret and publish observational research that informs decision-making from the early development of a molecule to the design of clinical trials and the safety and efficacy of Amgen medicines.
    We are seeking a dynamic, adaptable, and tech-savvy **Strategic Planning & Operations Manager** to oversee and drive execution of CfOR's operational projects and non-interventional studies ensuring timely completion within budget and at the highest quality. This role requires strong project management capabilities combined with a growth mindset and openness to leveraging emerging AI tools to improve productivity and drive CfOR-wide initiatives.
    Key responsibilities:
    + Develop strong collaborative relationships with stakeholders across CfOR and Amgen, ensuring alignment with strategic objectives and operational priorities.
    + Lead the planning, coordination, and execution of projects using Agile methodologies. Develop and maintain detailed project plans, facilitate meetings, track milestones, ensuring adherence to workflow processes.
    + Provide ongoing support for headcount management, requisition tracking, staffing analysis, and organizational planning in alignment with CfOR leadership goals and strategic direction.
    + Lead adoption and integration of platforms such as Smartsheet, Microsoft Teams, and Miro to enhance team collaboration and project tracking.
    + Lead or support strategic initiatives, including operational pilots, change management efforts, and AI experimentation that elevate CfOR's organizational capabilities.
    + Communicate status and issues effectively to appropriate parties, both within CfOR and across Amgen.
    + Wear multiple hats as needed - Support Operations Head, lead special projects, conduct required analysis and create deliverables as needed.
    + Identify and implement improvements to operational processes using AI tools and technology increasing team efficiency, reducing manual tasks.
    + Leverage the use of productivity and generative AI tools, including Microsoft Copilot, ChatGPT, and AI agents, to streamline workflows, documentation, meeting summaries, data analysis, and communications.
    **Basic Qualifications**
    + Doctorate degree and 2 years of research and program management experience Or
    + Master's degree and 6 years of research and program management experience Or
    + Bachelor's degree and 8 years of related experience Or
    + Associate degree and 10 years of related experience Or
    + High school diploma / GED and 12 years of related experience
    **Preferred Qualifications**
    + Minimum of 10 years of project management experience, including 5+ years in pharma/biotech within regulated, cross-functional environments.
    + Proven ability to lead complex projects end-to-end in fast-paced, matrixed settings; experienced in budgeting, resource planning, vendor management, and risk mitigation.
    + Skilled at managing ambiguity and shifting priorities through structured thinking, stakeholder alignment, and agile decision-making.
    + Highly motivated and proactive professional who thrives with minimal supervision, balancing multiple initiatives while ensuring compliance with regulatory standards and organizational processes.
    + Expertise in evaluating current-state operations and designing scalable, creative solutions improving efficiency, quality, stakeholder satisfaction.
    + Superior communication and presentation skills with ability to translate complex data into dashboards for diverse stakeholders, including SLTs.
    + Experience with Agile frameworks (SAFe - highly preferred), Scrum, and Kanban, with a focus on digital transformation and operational efficiency.
    + Comprehensive understanding of Good Clinical Practices (GCP), FDA regulations, and applicable regulatory/compliance frameworks critical to clinical and commercial operations.
    + Familiarity with drug commercialization & business practices.
    + High proficiency in Smartsheet, Microsoft O365, and Miro, with a focus on leveraging tools for planning, tracking, and visual collaboration.
    + Passionate about continuous improvement and applying emerging technologies (e.g., Generative AI, agents) to increase productivity, automate repetitive tasks, and enhance stakeholder engagement.
    + Working knowledge of AI tools such as Microsoft Copilot, ChatGPT, and AI Agents, with practical experience integrating these into project workflows.
    This advertiser has chosen not to accept applicants from your region.
     

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