476 Business Analysts jobs in Hyderabad

• Analyzing current operational processes to identify areas for improvement.
• Developing and implementing lean manufacturing and Six Sigma initiatives.
• Designing and documenting optimized workflows and procedures.
• Leading cross-functional teams in process improvement projects.
• Collecting and analyzing data to measure process performance and identify trends.
• Developing and implementing key performance indicators (KPIs) to track progress.
• Facilitating workshops and training sessions on process improvement methodologies.
• Preparing detailed reports and presentations on findings and recommendations.
• Ensuring the successful integration of new processes and systems.
• Working closely with management to align process improvements with strategic goals.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
• Minimum of 5 years of experience in process improvement or operations management.
• Proven experience with Lean Manufacturing and Six Sigma (Green Belt or Black Belt certification preferred).
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent project management and organizational abilities.
• Proficiency in process mapping tools (e.g., Visio) and data analysis software (e.g., Excel, Minitab).
• Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Experience in a hybrid work environment.

Role- Assist-Manager Quality

Experience-8+Years

Location-Hyderabad

Mandatory skills- Quality, Quality consulting, CMMI 3.0, Agile,

Metric and analysis, Agile Methodology & CMMI Practices.

Project Lifecycle Support Initiation, Execution, Closure.

LEAN, Six Sigma, Zero Distance Initiatives.

Vulnerability Management Tools Scan Execution & Reporting.

SOC Audit Handling & ASAM Ticket Management.

Roles and Responsibilitiy,

1. Introduction

This JD provides an overview of the Software Quality Advisors role and responsibilities.

1.1 Scope of Software Quality Advisor (SQA) Role

The basic objectives of the Software Quality Advisors role are to:

• Assist project to implement Quality Management System (QMS)
• Provide relevant process related training.
• Ensure compliance to projects planned processes.
• Assist in metrics and milestone analysis.
• Perform a closure analysis at project closure.

Skill Set

• CMMI Integrated V2.0 framework.
• ISO Integrated 9001:2015 and ISO 20K standards.
• Quantitative Project Management Building prediction models & Alternative models.
• Agile Methodology/ CMMI Implementation
• Value stream mapping workshop, Demand Capacity & Reduction analysis, Meeting time analysis, Documentation analysis, DILO & Context switching analysis, Management time analysis, Team structure analysis, Span of control analysis, Skill heat-map analysis, Individual variability analysis & Onsite team optimization etc.
• Improve delivery practices leading to significant and sustainable Productivity Improvement in FP projects.
• Contract renewal, T&M to FP conversion, new business wins, meet committed productivity numbers in non-FP projects.
• Improve estimation practices for new bids.
• Worked on Excel, Power BI Report builder, R Studio & Process model (SVC)

2. Software Quality Advisor Activities

SQAs activities can be split across two main streams:

• Process Consultation
• Continuous Improvement

2.1 Process Consultation to the project team during the following phases of a project

• Project Initiation
• Project Execution
• Project Closure Activities

2.1.1 Project Initiation Activities:

During the project initiation phase, the activities that are SQA would assist the project manager and project team would include,

• Understand the scope of the project, client quality requirements along with contractual commitments.
• Understand the interdependencies between various teams which are involved in meeting the clients' requirements.
• Organize a Project Kick Off meeting with all the relevant stakeholders. (Refer Project kick-off ppt template in the Quality Teams SharePoint site under Project Management (PM) Templates for the required details for this meeting)
• Assist the Project manager in tailoring the appropriate processes and guidelines for the execution of the project.
• Set up the project goals for the project based on the objectives of the project.
• Assist the Project Manager in orientation on the Quality system and customizing of the same.
• Ensure that the scientific techniques for Estimation (Function Point (FP), SMC, etc.) and Scheduling are used.
• Assist in identification of Risks in the project and setting up of mitigation plan of the risk.
• Identify the need for process training amongst the project team members and plan for organizing the same Prepare the SQA plan for the project with details of strategies, project review and enabling plan.
• Assist Project Manager in identifying and deploying Organization Level Initiatives in the Project like Zero Distance, LEAN, Six Sigma, etc.
• Participate in group review of Project management plan and Configuration management plan.

2.1.2 Project Execution Activities:

Following are the primary activities that are performed by the SQA, during project execution.

• Conduct frequent health checks of the project. Partner the projects in understanding the Top issues and consult them in mitigating it.
• Monitor the progress of the project using Project Performance Snapshot (PPS).
• Verify Project’s Compliance to the processes defined in the project management plan as per the Review plan defined in the SQA plan.
• Provide a detailed report (PPS) to all the stakeholders on the compliance status of the project.
• Assist during Internal audit for the project which is scheduled. Track the closure of Non-conformances raised in the audit.
• Assist the Project Manager in analyzing the customer feedback for the project on a periodic basis
• Participate in Causal Analysis & Resolution (CAR) meetings, Defect Prevention (DP) meetings for the project as required.
• Perform Periodic analysis of the project’s data and present to the Stakeholders (Project Team, Delivery Manager (DM) and Senior Leadership).
• Drive the implementation of Organization Level / Project Level initiatives to achieve goals.
• Assist Project Managers to participate in various Reward & Recognition programs.

2.1.3 Project Closure Activities:

During the closure phase of the project, the SQA will

• Assist the Project Manager in preparing the final PPS report for the project within the provided timelines.
• Analyse the Quality and Productivity parameters for any deviations.
• Capture the lessons learned from the project execution for future reference.
• Assist the Project Manager in closing the project in all relevant systems.

A detailed checklist of activities for the SQA is given in this document for reference. Deliverables of the SQA are also described in this document.

2.2 Partnering the DU/Unit/Organization in continuous improvement: The list of activities would include.

• Provide periodic reports to the Delivery management on the hygiene status, process performance status along with details of initiative rollout status
• Proactively identify areas of risk and assist the delivery teams in mitigating the risks.
• Identifying the opportunities for improvement and Rollout of Change Initiatives across the DU/Unit/Account/Organization
• Conduct structured analysis on the past process performance of the DU/Unit/Account/Organization on a periodic basis.
• Identify the areas of focus and opportunities for improvement in the coming period.
• Partner with delivery teams in identifying strategies for actionizing on the improvement opportunities
• Ensure deployment of strategies identified across the projects
• Monitor the status of deployment and results.
• Provide strategic support in driving delivering excellence and client satisfaction

3. Deliverables

Below are the deliverables that are expected of a SQA

• SQA Plan
• Compliance reports and the Non-Conformance closure report if any.
• Data analysis reports (if any)
• Closure reports (PPS)
• Any other reports that the SQA has prepared for the project.
• Training records
• Lessons Learned or Process Improvement suggestions.

In case of change in the SQA, previous activities & artifacts including project related mails shall be handed over to the new SQA.

4. SQA Reports to Management

SQA must send the Project Performance Report with a minimum frequency of once per week to the DM and Quality Manager, or as agreed between them.

The structure of the report can be decided based on the requirements of the stakeholders. Some of the details that the report could contain includes,

• Activities Performed during the period ex: Compliance check, Internal Audits, Reviews etc. and pending actions or NCRs.
• Risk Status
• CMMi status
• Hygiene
• Casual Analysis and Resolution
• Metrics
• CM audit
• Organization / Unit level Improvement Initiatives Status
• Quality and Productivity values and analysis for the deviation.
• Issues needing DM's attention.

5. Handling vulnerability management

• Hands on experience on any vulnerability management tool.
• Able to run the scans/reports on any tool.
• Expertise in addressing tool issue.
• To Handle access related and license renewal related issues.
• Trouble shoot on any tool issues and guiding team in fixing them.
• Able to coordinate with external stake holders/vendors.
• Coordinating with project teams on scan template reviews.
• Identify the severity of vulnerability/issue and guide project teams in addressing the fixes.
• Handling code moves, ASAM tickets and SOC audits.

Regards,

Infosys BPM Recruitment team

• Lead the identification, analysis, and prioritization of process improvement opportunities using methodologies like Lean and Six Sigma.
• Design, develop, and implement sustainable process solutions to enhance efficiency, reduce costs, and improve quality.
• Conduct comprehensive data analysis to identify trends, bottlenecks, and areas for optimization.
• Facilitate cross-functional teams in brainstorming sessions and implementation workshops.
• Develop and maintain process documentation, standard operating procedures (SOPs), and training materials.
• Monitor and measure the effectiveness of implemented process changes, providing regular reports to management.
• Champion a culture of continuous improvement throughout the organization.
• Mentor and guide junior engineers and operational personnel in process improvement initiatives.
• Ensure compliance with all relevant quality standards and regulatory requirements.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
• Minimum of 5 years of progressive experience in industrial engineering or process improvement roles.
• Proven expertise in Lean Manufacturing, Six Sigma (Green Belt or Black Belt preferred), and other continuous improvement methodologies.
• Strong analytical and problem-solving skills with proficiency in statistical analysis software.
• Excellent project management and leadership abilities.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to work effectively in a hybrid work environment.
• Experience with process simulation and modeling tools is a plus.

• Lead the analysis of current manufacturing and operational processes to identify areas for improvement.
• Design, develop, and implement new processes and workflows to enhance efficiency, reduce waste, and improve quality.
• Apply Lean Manufacturing, Six Sigma, and other continuous improvement methodologies.
• Develop and execute project plans for process improvement initiatives, ensuring timely completion and measurable results.
• Collect and analyze data related to process performance, identifying key metrics and KPIs.
• Facilitate workshops and training sessions on process improvement techniques for relevant staff.
• Collaborate with engineering, production, and management teams to ensure buy-in and effective implementation of changes.
• Develop standard operating procedures (SOPs) and documentation for improved processes.
• Monitor the effectiveness of implemented changes and make necessary adjustments.
• Provide technical guidance and mentorship to junior engineers and process associates.
• Identify opportunities for automation and technological advancements in process operations.
• Prepare detailed reports and presentations on project status, outcomes, and recommendations for senior management.

• Bachelor's or Master's degree in Industrial Engineering, Mechanical Engineering, Chemical Engineering, or a related field.
• Minimum of 6 years of experience in process improvement, manufacturing engineering, or operational excellence roles.
• Certification in Six Sigma (Green Belt or Black Belt preferred) or Lean Manufacturing.
• Demonstrated experience in implementing Lean/Six Sigma projects with quantifiable results.
• Proficiency in process mapping, root cause analysis, and statistical process control (SPC).
• Strong analytical, problem-solving, and decision-making skills.
• Excellent project management and organizational abilities.
• Superb communication, interpersonal, and presentation skills.
• Experience with CAD software and simulation tools is a plus.
• Ability to lead and motivate teams in a manufacturing environment.

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India, SA, Australia and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies

Job Title: AVP – Capability Development

Job Type: Full Time

Grade: C

Function/Department: Capability Development

Role Description: At Firstsource, the AVP will oversee and lead the Quality Management function across operations, ensuring world-class quality standards are met, continuous improvement is fostered, and client expectations are consistently exceeded. The individual in this role will manage quality assurance (QA), quality control (QC), and process improvement initiatives, while guiding teams to enhance overall business performance and customer satisfaction. This position requires a strong blend of strategic vision, operational experience, leadership, and deep expertise in quality management principles.

Roles & Responsibilities

Leadership & Strategic Vision:

• Lead and mentor a high-performing Quality team, fostering a culture of continuous improvement, accountability, and operational excellence.
• Develop and execute a comprehensive quality strategy to enhance customer satisfaction, reduce operational costs, and drive business growth.
• Partner with senior leadership (Operations, HR, Training) to align quality strategies with business objectives and client goals.
• Provide subject-matter expertise and thought leadership on industry best practices in quality management.

Quality Management & Improvement:

• Oversee the end-to-end Quality Management process for all business units, ensuring robust measurement frameworks, audits, and performance metrics are established and tracked.
• Monitor performance through KPIs and analytics to identify trends, gaps, and improvement opportunities.
• Implement and drive Six Sigma, Lean, and other process improvement methodologies to improve operational efficiencies and reduce defects.
• Conduct root-cause analysis for quality issues, develop corrective actions, and track improvement initiatives.

Client & Stakeholder Management:

• Serve as the primary point of contact for quality-related matters with clients, ensuring their expectations are met or exceeded.
• Engage in regular discussions with clients to understand their quality requirements, challenges, and performance expectations.
• Present quality performance reports and insights to senior leadership, stakeholders, and clients, making data-driven recommendations for improvement.

Training & Development:

• Collaborate with the Training and Learning & Development teams to ensure all associates are trained on quality standards, process best practices, and compliance requirements.
• Design and conduct quality training programs to enhance team capabilities and maintain consistent quality performance across the organization.
• Create and maintain a knowledge-sharing environment that promotes cross-functional learning.

Risk Management & Compliance:

• Monitor compliance with regulatory and quality standards, ensuring all processes and outcomes align with industry regulations and company policies.
• Identify potential risks related to quality management and implement mitigation strategies.
• Drive audit readiness and ensure teams are prepared for internal and external audits.

Technology & Tools:

• Leverage technology solutions (e.G., analytics, automation tools) to enhance quality management systems and reporting capabilities.
• Stay updated on the latest trends and tools in quality management, making recommendations for tool adoption where appropriate.

Expected/Key Results

• Ensure adherence to established Training Service Level Agreements (SLAs) and requirements.
• Foster skill enhancement within respective centers and processes to elevate proficiency.
• Strive for an elevated persistency score and ensure the continuous relevance of training materials.
• Guarantee structured training for 100% of new hires/transfers in operations and enhance the breadth and depth of employee process training certifications across all processes.
• Aim for an amplified number of process enhancements within existing workflows.
• Cultivate new client connections while nurturing existing client relationships. Track and disseminate critical training metrics for effective monitoring and transparency.
• Forge robust internal stakeholder relationships, evident through positive stakeholder feedback.
• Prioritize "People Engagement and Development," focusing on the retention, development, and succession planning within the function (a mandatory goal for People Managers, already included in the Goal Sheet).

Preferred Work Experience

• 10-15 years of experience in quality management, process improvement, or a related field, with at least 5 years in a leadership position (AVP, Senior Manager, or equivalent).
• Proven track record in managing large-scale quality operations, ideally within a BPO, IT outsourcing, or customer service environment.
• Strong expertise in Lean, Six Sigma, or other quality improvement methodologies (Green Belt/Black Belt certification preferred).

Competencies & Skills

• Strong leadership skills with the ability to motivate, guide, and develop teams in a high-pressure environment.
• Expertise in designing and implementing quality assurance frameworks and quality control mechanisms.
• Excellent data analysis skills, with the ability to generate insights from complex datasets.
• Ability to drive business process optimization initiatives using Lean, Six Sigma, or similar frameworks.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external clients.
• High-level understanding of customer-centric operations, with a keen eye on operational efficiency and client satisfaction.

️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels.

• Lead diagnostic and design phases for business process improvement initiatives.
• Analyze current-state business processes, identifying inefficiencies and root causes of problems.
• Design optimized future-state processes, leveraging best practices and innovative solutions.
• Develop detailed implementation roadmaps and transition plans.
• Quantify the business impact of process improvements (e.g., cost savings, efficiency gains).
• Facilitate workshops and interviews with client stakeholders at all organizational levels.
• Utilize methodologies such as Lean, Six Sigma, and BPM to drive improvements.
• Manage project timelines, deliverables, and client relationships effectively.
• Develop and maintain comprehensive process documentation.
• Mentor and guide junior consultants in process improvement techniques.

• Master's degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
• Minimum of 7 years of experience in business process improvement, operational consulting, or a similar role.
• Proven track record of successfully leading and delivering complex process improvement projects.
• In-depth knowledge of Lean, Six Sigma, BPM, and Agile methodologies.
• Strong analytical and quantitative skills, with the ability to translate data into actionable insights.
• Excellent facilitation, communication, and interpersonal skills.
• Demonstrated ability to manage multiple projects and client relationships simultaneously.
• Experience with process modeling tools (e.g., Visio, Bizagi) is a plus.
• Relevant certifications (e.g., Lean Six Sigma Black Belt) are highly desirable.