542 Business Analysts jobs in Hyderabad
Process Improvement Manager
Hyderabad, Andhra Pradesh
CBRE
Posted 1 day ago
Job Viewed
Job Description
Process Improvement Manager
Job ID
224588
Posted
18-Jun-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Accounting/Finance
Location(s)
Hyderabad - Telangana - India
**Why CBRE Business Services Organization (BSO):**
When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.
At CBRE- Business services Organization (BSO), We are dynamic problem solvers and forward-thinking professionals who create significant impact.
CBRE Business Services Organization (BSO), Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people and you have the opportunity to realize your full potential.
**Job Title - Process Improvement Manager**
**About the Role:**
As a CBRE Operations Management Manager, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a small to medium sized client or region.
We are seeking a highly skilled and experienced Black Belt professional (at least 8 years experience, Minimum 2 years as Black Belt) to join our organization. As a Black Belt, you will be responsible for leading and implementing continuous improvement initiatives and projects within our company.
**What You'll Do:**
+ Process discovery and transformation - perform process discovery and identify improvement opportunities in the areas of process transformation, automation, robotics (RPA), analytics, risk management and quality using statistical analysis and Lean Six Sigma tools/techniques.
+ Business risk identification - Identify key business process risks and act to mitigate them.
+ Process standardization and management -
+ Propose an approach that supports stable, standardized processes, disciplined and systematic process management and data-driven decision-making, aligned with business priorities, business outcomes and cost to serve efficiencies.
+ Manage a detailed project/program plan to track progress and perform risk management to mitigate the risks.
+ Work closely with operational teams to prioritize the identified opportunities and drive them to completion either through coordination or direct implementation.
+ Process documentation - Map and document processes targeted for transformation.
+ Training and Coaching - Train and coach operations in the use of Lean Six Sigma, continuous improvement and/or automation tools and practices, aiming to stabilize and maintain the delivered changes.
+ Communication Management -
+ Work with and communicate effectively to all levels of the organization (Board Members, Associate Directors, Managers, Continuous Improvement Champions, Operations Specialists, etc).
+ Collaborate with cross-functional teams to develop and implement improvement initiatives.
**What You'll Need:**
+ Master's degree in a related field
+ Demonstrated experience in Finance BPO/outsourcing while working in a similar role
+ Very strong project management and stakeholder management skills, ability to influence stakeholders to ensure project success
+ Excellent English language and strong communication and presentation skills.
+ Proactive problem solver, able to work independently on multiple assignments and comfortable working in a team spread across geographies
+ Demonstrated portfolio of successful medium-large projects and hard savings
+ Strong knowledge and understanding of Lean Six Sigma methodologies and tools
+ Excellent analytical and problem-solving skills
+ Ability to effectively collaborate and influence cross-functional teams
+ Preferred Experience:
+ Peoplesoft
+ ServiceNow
+ Yardi
+ Coupa
+ HighRadius
+ Preferred Qualifications:
+ Certification as a Lean Six Sigma Black Belt
+ Experience in implementing Lean Six Sigma in a real estate industry
+ Experience using statistical software and tools for data analysis.
**Company Perks and benefits:**
Health Care: Health Insurance to Self, Immediate family & Parents/In-laws
Accident & Term life Insurance for all employees Accident & Term life Insurance for all employees.
Food & Snacks: Free Meals & snacks are provided in all shifts.
Mental Wellbeing: A confidential service that provides facility of counselling to keep you emotionally & mentally well while dealing with the challenges.
Child Care: We partner with Klay day care and CBRE employees get 100% waiver on admission fee. This Day school is in our HYD campus.
Entertainment: On floor - Chess, Carrom board, Table tennis, Foosball.
**Our Values in Hiring:**
At CBRE, we are committed to fostering a culture where everyone feels they belong.
We value diverse perspectives and experiences, and we welcome all applications.
**CBRE Business Services Organisation (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE):**
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction, and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
224588
Posted
18-Jun-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Accounting/Finance
Location(s)
Hyderabad - Telangana - India
**Why CBRE Business Services Organization (BSO):**
When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.
At CBRE- Business services Organization (BSO), We are dynamic problem solvers and forward-thinking professionals who create significant impact.
CBRE Business Services Organization (BSO), Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people and you have the opportunity to realize your full potential.
**Job Title - Process Improvement Manager**
**About the Role:**
As a CBRE Operations Management Manager, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a small to medium sized client or region.
We are seeking a highly skilled and experienced Black Belt professional (at least 8 years experience, Minimum 2 years as Black Belt) to join our organization. As a Black Belt, you will be responsible for leading and implementing continuous improvement initiatives and projects within our company.
**What You'll Do:**
+ Process discovery and transformation - perform process discovery and identify improvement opportunities in the areas of process transformation, automation, robotics (RPA), analytics, risk management and quality using statistical analysis and Lean Six Sigma tools/techniques.
+ Business risk identification - Identify key business process risks and act to mitigate them.
+ Process standardization and management -
+ Propose an approach that supports stable, standardized processes, disciplined and systematic process management and data-driven decision-making, aligned with business priorities, business outcomes and cost to serve efficiencies.
+ Manage a detailed project/program plan to track progress and perform risk management to mitigate the risks.
+ Work closely with operational teams to prioritize the identified opportunities and drive them to completion either through coordination or direct implementation.
+ Process documentation - Map and document processes targeted for transformation.
+ Training and Coaching - Train and coach operations in the use of Lean Six Sigma, continuous improvement and/or automation tools and practices, aiming to stabilize and maintain the delivered changes.
+ Communication Management -
+ Work with and communicate effectively to all levels of the organization (Board Members, Associate Directors, Managers, Continuous Improvement Champions, Operations Specialists, etc).
+ Collaborate with cross-functional teams to develop and implement improvement initiatives.
**What You'll Need:**
+ Master's degree in a related field
+ Demonstrated experience in Finance BPO/outsourcing while working in a similar role
+ Very strong project management and stakeholder management skills, ability to influence stakeholders to ensure project success
+ Excellent English language and strong communication and presentation skills.
+ Proactive problem solver, able to work independently on multiple assignments and comfortable working in a team spread across geographies
+ Demonstrated portfolio of successful medium-large projects and hard savings
+ Strong knowledge and understanding of Lean Six Sigma methodologies and tools
+ Excellent analytical and problem-solving skills
+ Ability to effectively collaborate and influence cross-functional teams
+ Preferred Experience:
+ Peoplesoft
+ ServiceNow
+ Yardi
+ Coupa
+ HighRadius
+ Preferred Qualifications:
+ Certification as a Lean Six Sigma Black Belt
+ Experience in implementing Lean Six Sigma in a real estate industry
+ Experience using statistical software and tools for data analysis.
**Company Perks and benefits:**
Health Care: Health Insurance to Self, Immediate family & Parents/In-laws
Accident & Term life Insurance for all employees Accident & Term life Insurance for all employees.
Food & Snacks: Free Meals & snacks are provided in all shifts.
Mental Wellbeing: A confidential service that provides facility of counselling to keep you emotionally & mentally well while dealing with the challenges.
Child Care: We partner with Klay day care and CBRE employees get 100% waiver on admission fee. This Day school is in our HYD campus.
Entertainment: On floor - Chess, Carrom board, Table tennis, Foosball.
**Our Values in Hiring:**
At CBRE, we are committed to fostering a culture where everyone feels they belong.
We value diverse perspectives and experiences, and we welcome all applications.
**CBRE Business Services Organisation (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE):**
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction, and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
This advertiser has chosen not to accept applicants from your region.
0
Process Improvement Specialist
Hyderabad, Andhra Pradesh
Zelis
Posted today
Job Viewed
Job Description
Position Overview
The Specialist, Process Improvement is responsible for analyzing, optimizing, documenting and standardizing processes within the Payment Optimization team at Zelis. This role focuses on identifying inefficiencies, standardizing workflows, and developing operating procedures to improve operational effectiveness. The specialist collaborates with frontline teams, leadership, and cross-functional stakeholders in India and the United States to ensure consistent, scalable, and compliant processes that align with industry best practices.Analyze existing processes, data and workflows to identify inefficiencies and improvement opportunities.
Work with frontline teams, supervisors, and leadership to assess pain points and implement sustainable process changes.
Utilize Lean Six Sigma principles to streamline processes and enhance operational effectiveness.
Document and track process performance, productivity metrics, and key operational insights.
Partner with QA team to ensure clear, detailed, and standardized SOPs for Payment Operations support functions are created and maintained.
Ensure SOPs are consistent, scalable, and aligned with compliance requirements (e.g., HIPAA, PCI-DSS).
Partner with operations teams, quality assurance, technical teams, compliance, and training to ensure smooth process implementation and sustainability.
Act as a bridge between frontline employees and leadership, helping translate operational challenges into structured improvements.
Work closely with project managers and process owners to align SOPs with broader business goals.
Required Skills and Competencies
Demonstrated ability to lead process change and improvement initiatives and manage projects with cross-functional teams.
2+ years of experience in a contact center or operational support role with a focus on sustainable process improvement.
Strong background in developing SOPs, workflow documentation, and process mapping.
Proficiency in Excel, process mapping tools (e.g., Visio, Lucidchart)
Ability to analyze data, identify trends, and make data-driven recommendations.
Strong written and verbal communication skills with attention to detail.
2+ years experience coaching and mentoring individuals and teams leading improvement projects (lean six sigma, change management)
Preferred Skills
Knowledge of contact center operations, back-office processing, and payment workflows.
Experience in healthcare finance, payment processing, or a similarly regulated industry is strongly preferred(HIPAA, PCI-DSS compliance).
Experience working with CRM / ticketing systems.
Understanding of workforce management, reporting, or quality assurance within a contact center.
Ability to manage multiple priorities in a fast-paced and evolving environment.
Well versed with ISO methodologies (PMS and QMS)
Qualifications
Bachelor’s degree in Business Administration, Operations Management, or a related field.
Certifications in Lean Six Sigma (Green Belt or higher) and / or Project Management (PMP, CAPM).
Certification in change management methodology such as Prosci preferred.
At least 5 years of experience leadingcontinuous improvement or a similar role.
Life at Zelis begins with a promise. A promise to MAKE AN IMPACT.
We make this promise to our clients, our communities, and to each other. It's reflected in our purpose - - and how we make it happen by leveraging our incredible technology built by healthcare experts, partnerships that evolve with our clients, and visibility that unlocks value.
Through our connected platform, we price over 100 billion dollars in healthcare claims each year with our claims intelligence solutions. We pay over 200 billion dollars in healthcare claims annually using the Zelis Advanced Payments Platform to maximize electronic delivery of both dollars and data together, and we empower more than 100 million healthcare consumers with advanced communications and digital engagement solutions.
Our promise is felt in how we care for ourselves and our families - through comprehensive benefits and competitive compensation to wellness initiatives, flexible workplaces, career growth opportunities, and more. It’s how we drive innovation and embrace a growth mindset. It’s how we put people first and act with agility. It’s how we champion collaboration. And most importantly, build trust. Join us and MAKE AN IMPACT!
This advertiser has chosen not to accept applicants from your region.
1
Process Improvement Specialist, WW Returns & Recommerce
Hyderabad, Andhra Pradesh
Amazon
Posted 1 day ago
Job Viewed
Job Description
Description
Process Improvement Specialists would contribute to improving the customer experience by innovating and improving the existing processes, launching global programs, deriving customer insights and implementing solutions to address the gaps.
Key job responsibilities
- Works across team(s) to drive improvements to implement solutions for customer, cost savings in process workflow and performance metrics. Supports global projects and opportunities across the Returns org that are business critical.
- Supports from medium to large complex, cross-functional strategic projects and opportunities.
- Prioritizes projects and feature sets; evaluates and sets stakeholders expectations for WW marketplaces.
- Support and deliver implementation plans and works with stakeholders to pilot and test new solutions and then roll-out worldwide.
- Deliver multiple projects in program area or large, challenging projects that may involve multiple disciplines in a fast-paced environment to meet business and / or organization goals. Improves efficiency.
- Identifies and tackles hard problems (e.g., complex, ambiguous, undefined, have significant business or security risk), resolves issues and initiates corrective action as appropriate.
- Possesses relevant understanding and experience on processes and workflow.
- The role requires working from an Amazon facility for five days a week.
About the team
Resolutions Customer Experience (RCX) is team within WW RR&S that is dedicated to improve returns experience for our customers. We provide returns self-service on Amazon website/App for customers to choose from a wide selection of resolutions for any issues with their purchase. We use communication channels like emails, push notifications to keep customers informed of the progress on their return. Through these tools and the returns policies, we aim to delight our customers and increase their confidence in making a purchase decision.
We're looking for someone who has a passion for working in cross functional environment, strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers' journey with Amazon.
Basic Qualifications
- Bachelor's degree or higher.
- 5+ years of relevant experience in either business consulting, supply chain, transportation, logistics, retail, or similar field
- High analytical and rigorous approach to problem solving skills: able to produce, interpret and draw conclusions from data.
- Cross-functional project management experience.
- Skilled at gathering functional requirements and converting those into a realistic, detailed functional spec and project plan.
Preferred Qualifications
- Master's degree / MBA preferred.
- Certifications in Six Sigma and Lean.
- Prior experience as a Lean or Six Sigma mentor.
- Bachelor's degree in Engineering, Operations, or related field.
- Experience with data visualization tools like Tableau and/or experience with SQL & QuickSight
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Process Improvement Specialists would contribute to improving the customer experience by innovating and improving the existing processes, launching global programs, deriving customer insights and implementing solutions to address the gaps.
Key job responsibilities
- Works across team(s) to drive improvements to implement solutions for customer, cost savings in process workflow and performance metrics. Supports global projects and opportunities across the Returns org that are business critical.
- Supports from medium to large complex, cross-functional strategic projects and opportunities.
- Prioritizes projects and feature sets; evaluates and sets stakeholders expectations for WW marketplaces.
- Support and deliver implementation plans and works with stakeholders to pilot and test new solutions and then roll-out worldwide.
- Deliver multiple projects in program area or large, challenging projects that may involve multiple disciplines in a fast-paced environment to meet business and / or organization goals. Improves efficiency.
- Identifies and tackles hard problems (e.g., complex, ambiguous, undefined, have significant business or security risk), resolves issues and initiates corrective action as appropriate.
- Possesses relevant understanding and experience on processes and workflow.
- The role requires working from an Amazon facility for five days a week.
About the team
Resolutions Customer Experience (RCX) is team within WW RR&S that is dedicated to improve returns experience for our customers. We provide returns self-service on Amazon website/App for customers to choose from a wide selection of resolutions for any issues with their purchase. We use communication channels like emails, push notifications to keep customers informed of the progress on their return. Through these tools and the returns policies, we aim to delight our customers and increase their confidence in making a purchase decision.
We're looking for someone who has a passion for working in cross functional environment, strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers' journey with Amazon.
Basic Qualifications
- Bachelor's degree or higher.
- 5+ years of relevant experience in either business consulting, supply chain, transportation, logistics, retail, or similar field
- High analytical and rigorous approach to problem solving skills: able to produce, interpret and draw conclusions from data.
- Cross-functional project management experience.
- Skilled at gathering functional requirements and converting those into a realistic, detailed functional spec and project plan.
Preferred Qualifications
- Master's degree / MBA preferred.
- Certifications in Six Sigma and Lean.
- Prior experience as a Lean or Six Sigma mentor.
- Bachelor's degree in Engineering, Operations, or related field.
- Experience with data visualization tools like Tableau and/or experience with SQL & QuickSight
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
2
Process Improvement Specialist, WW Returns & Recommerce
Hyderabad, Andhra Pradesh
Amazon
Posted 1 day ago
Job Viewed
Job Description
Description
Process Improvement Specialists would contribute to improving the customer experience by innovating and improving the existing processes, launching global programs, deriving customer insights and implementing solutions to address the gaps.
Key job responsibilities
- Works across team(s) to drive improvements to implement solutions for customer, cost savings in process workflow and performance metrics. Supports global projects and opportunities across the Returns org that are business critical.
- Supports from medium to large complex, cross-functional strategic projects and opportunities.
- Prioritizes projects and feature sets; evaluates and sets stakeholders expectations for WW marketplaces.
- Support and deliver implementation plans and works with stakeholders to pilot and test new solutions and then roll-out worldwide.
- Deliver multiple projects in program area or large, challenging projects that may involve multiple disciplines in a fast-paced environment to meet business and / or organization goals. Improves efficiency.
- Identifies and tackles hard problems (e.g., complex, ambiguous, undefined, have significant business or security risk), resolves issues and initiates corrective action as appropriate.
- Possesses relevant understanding and experience on processes and workflow.
- The role requires working from an Amazon facility for five days a week.
About the team
Returns Policy Governance (RPG) is an initiative of WW RR&S that is dedicated removing friction in customer's pre- & post-purchase journey with simple & consistent returns policy through contextual communication at multiple touch points. Besides, we endeavor to build a strong enforcement function to preserve CX, mitigate risk & avoid policy abuse.
We're looking for someone who has a passion for working in cross functional environment, strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers' journey with Amazon.
Basic Qualifications
- Bachelor's degree or higher. - 5+ years of relevant experience in either business consulting, supply chain, transportation, logistics, retail, or similar field - High analytical and rigorous approach to problem solving skills: able to produce, interpret and draw conclusions from data. - Cross-functional project management experience. - Skilled at gathering functional requirements and converting those into a realistic, detailed functional spec and project plan.
Preferred Qualifications
- Master's degree / MBA preferred. - Certifications in Six Sigma and Lean. - Prior experience as a Lean or Six Sigma mentor. - Bachelor's degree in Engineering, Operations, or related field.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Process Improvement Specialists would contribute to improving the customer experience by innovating and improving the existing processes, launching global programs, deriving customer insights and implementing solutions to address the gaps.
Key job responsibilities
- Works across team(s) to drive improvements to implement solutions for customer, cost savings in process workflow and performance metrics. Supports global projects and opportunities across the Returns org that are business critical.
- Supports from medium to large complex, cross-functional strategic projects and opportunities.
- Prioritizes projects and feature sets; evaluates and sets stakeholders expectations for WW marketplaces.
- Support and deliver implementation plans and works with stakeholders to pilot and test new solutions and then roll-out worldwide.
- Deliver multiple projects in program area or large, challenging projects that may involve multiple disciplines in a fast-paced environment to meet business and / or organization goals. Improves efficiency.
- Identifies and tackles hard problems (e.g., complex, ambiguous, undefined, have significant business or security risk), resolves issues and initiates corrective action as appropriate.
- Possesses relevant understanding and experience on processes and workflow.
- The role requires working from an Amazon facility for five days a week.
About the team
Returns Policy Governance (RPG) is an initiative of WW RR&S that is dedicated removing friction in customer's pre- & post-purchase journey with simple & consistent returns policy through contextual communication at multiple touch points. Besides, we endeavor to build a strong enforcement function to preserve CX, mitigate risk & avoid policy abuse.
We're looking for someone who has a passion for working in cross functional environment, strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers' journey with Amazon.
Basic Qualifications
- Bachelor's degree or higher. - 5+ years of relevant experience in either business consulting, supply chain, transportation, logistics, retail, or similar field - High analytical and rigorous approach to problem solving skills: able to produce, interpret and draw conclusions from data. - Cross-functional project management experience. - Skilled at gathering functional requirements and converting those into a realistic, detailed functional spec and project plan.
Preferred Qualifications
- Master's degree / MBA preferred. - Certifications in Six Sigma and Lean. - Prior experience as a Lean or Six Sigma mentor. - Bachelor's degree in Engineering, Operations, or related field.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
3
Process Improvement Specialist, WW Returns & Recommerce
Hyderabad, Andhra Pradesh
Amazon Dev Center India - Hyderabad
Posted today
Job Viewed
Job Description
Process Improvement Specialists would contribute to improving the customer experience by innovating and improving the existing processes, launching global programs, deriving customer insights and implementing solutions to address the gaps.
Key job responsibilities
• Works across team(s) to drive improvements to implement solutions for customer, cost savings in process workflow and performance metrics. Supports global projects and opportunities across the Returns org that are business critical.
• Supports from medium to large complex, cross-functional strategic projects and opportunities.
• Prioritizes projects and feature sets; evaluates and sets stakeholders expectations for WW marketplaces.
• Support and deliver implementation plans and works with stakeholders to pilot and test new solutions and then roll-out worldwide.
• Deliver multiple projects in program area or large, challenging projects that may involve multiple disciplines in a fast-paced environment to meet business and / or organization goals. Improves efficiency.
• Identifies and tackles hard problems (e.g., complex, ambiguous, undefined, have significant business or security risk), resolves issues and initiates corrective action as appropriate.
• Possesses relevant understanding and experience on processes and workflow.
• The role requires working from an Amazon facility for five days a week.
About the team
Resolutions Customer Experience (RCX) is team within WW RR&S that is dedicated to improve returns experience for our customers. We provide returns self-service on Amazon website/App for customers to choose from a wide selection of resolutions for any issues with their purchase. We use communication channels like emails, push notifications to keep customers informed of the progress on their return. Through these tools and the returns policies, we aim to delight our customers and increase their confidence in making a purchase decision.
We're looking for someone who has a passion for working in cross functional environment, strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers' journey with Amazon.
• 5+ years of relevant experience in either business consulting, supply chain, transportation, logistics, retail, or similar field
• High analytical and rigorous approach to problem solving skills: able to produce, interpret and draw conclusions from data.
• Cross-functional project management experience.
• Skilled at gathering functional requirements and converting those into a realistic, detailed functional spec and project plan.
• Certifications in Six Sigma and Lean.
• Prior experience as a Lean or Six Sigma mentor.
• Bachelor’s degree in Engineering, Operations, or related field.
• Experience with data visualization tools like Tableau and/or experience with SQL & QuickSight
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Key job responsibilities
• Works across team(s) to drive improvements to implement solutions for customer, cost savings in process workflow and performance metrics. Supports global projects and opportunities across the Returns org that are business critical.
• Supports from medium to large complex, cross-functional strategic projects and opportunities.
• Prioritizes projects and feature sets; evaluates and sets stakeholders expectations for WW marketplaces.
• Support and deliver implementation plans and works with stakeholders to pilot and test new solutions and then roll-out worldwide.
• Deliver multiple projects in program area or large, challenging projects that may involve multiple disciplines in a fast-paced environment to meet business and / or organization goals. Improves efficiency.
• Identifies and tackles hard problems (e.g., complex, ambiguous, undefined, have significant business or security risk), resolves issues and initiates corrective action as appropriate.
• Possesses relevant understanding and experience on processes and workflow.
• The role requires working from an Amazon facility for five days a week.
About the team
Resolutions Customer Experience (RCX) is team within WW RR&S that is dedicated to improve returns experience for our customers. We provide returns self-service on Amazon website/App for customers to choose from a wide selection of resolutions for any issues with their purchase. We use communication channels like emails, push notifications to keep customers informed of the progress on their return. Through these tools and the returns policies, we aim to delight our customers and increase their confidence in making a purchase decision.
We're looking for someone who has a passion for working in cross functional environment, strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers' journey with Amazon.
BASIC QUALIFICATIONS
• Bachelor’s degree or higher.• 5+ years of relevant experience in either business consulting, supply chain, transportation, logistics, retail, or similar field
• High analytical and rigorous approach to problem solving skills: able to produce, interpret and draw conclusions from data.
• Cross-functional project management experience.
• Skilled at gathering functional requirements and converting those into a realistic, detailed functional spec and project plan.
PREFERRED QUALIFICATIONS
• Master’s degree / MBA preferred.• Certifications in Six Sigma and Lean.
• Prior experience as a Lean or Six Sigma mentor.
• Bachelor’s degree in Engineering, Operations, or related field.
• Experience with data visualization tools like Tableau and/or experience with SQL & QuickSight
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
This advertiser has chosen not to accept applicants from your region.
4
Process Improvement Specialist , WW RCX - Product Lifecycle Support
Hyderabad, Andhra Pradesh
Amazon
Posted 1 day ago
Job Viewed
Job Description
Description
At Amazon Worldwide Returns & ReCommerce (WWRR), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to 'making zero happen' to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line.
WWRR includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. We are looking for a skilled process improvement specialist to be a part of the Product Lifecycle Support team. In this role, you will be working with brands, product managers, software developers, program managers, and operational partners to improve the seller experience. As a Process Improvement Specialist, you will champion global Amazon processes, identify improvement opportunities, and drive the change management, testing, and content creation for new seller experience products worldwide. The ideal candidate has strong business acumen, have the ability to communicate with stakeholders on multiple levels, demonstrate ownership, and will be comfortable with ambiguity while working in a fast-paced and dynamic environment.
Key job responsibilities
- gather seller/brand feedback by conducting seller/brand level engagement
- conduct user research/ user testing / feedback collection for seller facing features
- share seller/brand learnings with PLS team and RCX to help drive SPX improvements (in year, OP and 3YP)
- connect with the Account managers and seller partners to gather seller/brand feedback and setup scalable mechanisms to gather it.
- continuously improve intake and enrollment SOPs for teams who will use these SOPs to market and enroll Selling Partner into PLS
Basic Qualifications
- 2+ years' experience in Program or Project Management with experience in stakeholder management
- Experience with MS Outlook, Excel, and Word
- Strong written and verbal communication skills
- A self-starter who possess intellectual curiosity; proven track record to deep dive, root cause, and drive business improvements with the customer in mind
- Proven ability to drive decisions through data and analytics, utilizing tools such as SQL, Tableau, and Excel
Preferred Qualifications
- Prior experience in seller-facing process optimization
- Prior experience with seller/brand engagements/account managers
- Prior experience with stakeholder management
- Experience with data collection, analysis and reporting
- Experience working with international teams, with an understanding of EU and US regional nuances.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
At Amazon Worldwide Returns & ReCommerce (WWRR), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to 'making zero happen' to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line.
WWRR includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. We are looking for a skilled process improvement specialist to be a part of the Product Lifecycle Support team. In this role, you will be working with brands, product managers, software developers, program managers, and operational partners to improve the seller experience. As a Process Improvement Specialist, you will champion global Amazon processes, identify improvement opportunities, and drive the change management, testing, and content creation for new seller experience products worldwide. The ideal candidate has strong business acumen, have the ability to communicate with stakeholders on multiple levels, demonstrate ownership, and will be comfortable with ambiguity while working in a fast-paced and dynamic environment.
Key job responsibilities
- gather seller/brand feedback by conducting seller/brand level engagement
- conduct user research/ user testing / feedback collection for seller facing features
- share seller/brand learnings with PLS team and RCX to help drive SPX improvements (in year, OP and 3YP)
- connect with the Account managers and seller partners to gather seller/brand feedback and setup scalable mechanisms to gather it.
- continuously improve intake and enrollment SOPs for teams who will use these SOPs to market and enroll Selling Partner into PLS
Basic Qualifications
- 2+ years' experience in Program or Project Management with experience in stakeholder management
- Experience with MS Outlook, Excel, and Word
- Strong written and verbal communication skills
- A self-starter who possess intellectual curiosity; proven track record to deep dive, root cause, and drive business improvements with the customer in mind
- Proven ability to drive decisions through data and analytics, utilizing tools such as SQL, Tableau, and Excel
Preferred Qualifications
- Prior experience in seller-facing process optimization
- Prior experience with seller/brand engagements/account managers
- Prior experience with stakeholder management
- Experience with data collection, analysis and reporting
- Experience working with international teams, with an understanding of EU and US regional nuances.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
5
Process Improvement Specialist, WW RCX - Product Lifecycle Support
Hyderabad, Andhra Pradesh
Amazon
Posted 1 day ago
Job Viewed
Job Description
Description
At Amazon Worldwide Returns & ReCommerce (WWRR), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to 'making zero happen' to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line.
WWRR includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. We are looking for a skilled process improvement specialist to be a part of the Product Lifecycle Support team. In this role, you will be working with brands, product managers, software developers, program managers, and operational partners to improve the seller experience. As a Process Improvement Specialist, you will champion global Amazon processes, identify improvement opportunities, and drive the change management, testing, and content creation for new seller experience products worldwide. The ideal candidate has strong business acumen, have the ability to communicate with stakeholders on multiple levels, demonstrate ownership, and will be comfortable with ambiguity while working in a fast-paced and dynamic environment.
Key job responsibilities
- gather seller/brand feedback by conducting seller/brand level engagement
- conduct user research/ user testing / feedback collection for seller facing features
- share seller/brand learnings with PLS team and RCX to help drive SPX improvements (in year, OP and 3YP)
- connect with the Account managers and seller partners to gather seller/brand feedback and setup scalable mechanisms to gather it.
- continuously improve intake and enrollment SOPs for teams who will use these SOPs to market and enroll Selling Partner into PLS
Basic Qualifications
- 2+ years' experience in Program or Project Management with experience in stakeholder management
- Experience with MS Outlook, Excel, and Word
- Strong written and verbal communication skills
- A self-starter who possess intellectual curiosity; proven track record to deep dive, root cause, and drive business improvements with the customer in mind
- Proven ability to drive decisions through data and analytics, utilizing tools such as SQL, Tableau, and Excel
Preferred Qualifications
- Prior experience in seller-facing process optimization
- Prior experience with seller/brand engagements/account managers
- Prior experience with stakeholder management
- Experience with data collection, analysis and reporting
- Experience working with international teams, with an understanding of EU and US regional nuances.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
At Amazon Worldwide Returns & ReCommerce (WWRR), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to 'making zero happen' to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line.
WWRR includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. We are looking for a skilled process improvement specialist to be a part of the Product Lifecycle Support team. In this role, you will be working with brands, product managers, software developers, program managers, and operational partners to improve the seller experience. As a Process Improvement Specialist, you will champion global Amazon processes, identify improvement opportunities, and drive the change management, testing, and content creation for new seller experience products worldwide. The ideal candidate has strong business acumen, have the ability to communicate with stakeholders on multiple levels, demonstrate ownership, and will be comfortable with ambiguity while working in a fast-paced and dynamic environment.
Key job responsibilities
- gather seller/brand feedback by conducting seller/brand level engagement
- conduct user research/ user testing / feedback collection for seller facing features
- share seller/brand learnings with PLS team and RCX to help drive SPX improvements (in year, OP and 3YP)
- connect with the Account managers and seller partners to gather seller/brand feedback and setup scalable mechanisms to gather it.
- continuously improve intake and enrollment SOPs for teams who will use these SOPs to market and enroll Selling Partner into PLS
Basic Qualifications
- 2+ years' experience in Program or Project Management with experience in stakeholder management
- Experience with MS Outlook, Excel, and Word
- Strong written and verbal communication skills
- A self-starter who possess intellectual curiosity; proven track record to deep dive, root cause, and drive business improvements with the customer in mind
- Proven ability to drive decisions through data and analytics, utilizing tools such as SQL, Tableau, and Excel
Preferred Qualifications
- Prior experience in seller-facing process optimization
- Prior experience with seller/brand engagements/account managers
- Prior experience with stakeholder management
- Experience with data collection, analysis and reporting
- Experience working with international teams, with an understanding of EU and US regional nuances.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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6
Process Improvement Specialist, WW RCX - Product Lifecycle Support
Hyderabad, Andhra Pradesh
Amazon Dev Center India - Hyderabad - A85
Posted today
Job Viewed
Job Description
At Amazon Worldwide Returns & ReCommerce (WWRR), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line.
WWRR includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. We are looking for a skilled process improvement specialist to be a part of the Product Lifecycle Support team. In this role, you will be working with brands, product managers, software developers, program managers, and operational partners to improve the seller experience. As a Process Improvement Specialist, you will champion global Amazon processes, identify improvement opportunities, and drive the change management, testing, and content creation for new seller experience products worldwide. The ideal candidate has strong business acumen, have the ability to communicate with stakeholders on multiple levels, demonstrate ownership, and will be comfortable with ambiguity while working in a fast-paced and dynamic environment.
Key job responsibilities
- gather seller/brand feedback by conducting seller/brand level engagement
- conduct user research/ user testing / feedback collection for seller facing features
- share seller/brand learnings with PLS team and RCX to help drive SPX improvements (in year, OP and 3YP)
- connect with the Account managers and seller partners to gather seller/brand feedback and setup scalable mechanisms to gather it.
- continuously improve intake and enrollment SOPs for teams who will use these SOPs to market and enroll Selling Partner into PLS
- Experience with MS Outlook, Excel, and Word
- Strong written and verbal communication skills
- A self-starter who possess intellectual curiosity; proven track record to deep dive, root cause, and drive business improvements with the customer in mind
- Proven ability to drive decisions through data and analytics, utilizing tools such as SQL, Tableau, and Excel
- Prior experience with seller/brand engagements/account managers
- Prior experience with stakeholder management
- Experience with data collection, analysis and reporting
- Experience working with international teams, with an understanding of EU and US regional nuances.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
WWRR includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. We are looking for a skilled process improvement specialist to be a part of the Product Lifecycle Support team. In this role, you will be working with brands, product managers, software developers, program managers, and operational partners to improve the seller experience. As a Process Improvement Specialist, you will champion global Amazon processes, identify improvement opportunities, and drive the change management, testing, and content creation for new seller experience products worldwide. The ideal candidate has strong business acumen, have the ability to communicate with stakeholders on multiple levels, demonstrate ownership, and will be comfortable with ambiguity while working in a fast-paced and dynamic environment.
Key job responsibilities
- gather seller/brand feedback by conducting seller/brand level engagement
- conduct user research/ user testing / feedback collection for seller facing features
- share seller/brand learnings with PLS team and RCX to help drive SPX improvements (in year, OP and 3YP)
- connect with the Account managers and seller partners to gather seller/brand feedback and setup scalable mechanisms to gather it.
- continuously improve intake and enrollment SOPs for teams who will use these SOPs to market and enroll Selling Partner into PLS
BASIC QUALIFICATIONS
- 2+ years’ experience in Program or Project Management with experience in stakeholder management- Experience with MS Outlook, Excel, and Word
- Strong written and verbal communication skills
- A self-starter who possess intellectual curiosity; proven track record to deep dive, root cause, and drive business improvements with the customer in mind
- Proven ability to drive decisions through data and analytics, utilizing tools such as SQL, Tableau, and Excel
PREFERRED QUALIFICATIONS
- Prior experience in seller-facing process optimization- Prior experience with seller/brand engagements/account managers
- Prior experience with stakeholder management
- Experience with data collection, analysis and reporting
- Experience working with international teams, with an understanding of EU and US regional nuances.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
This advertiser has chosen not to accept applicants from your region.
7
Process Improvement Specialist, WW RCX - Product Lifecycle Support
Hyderabad, Andhra Pradesh
Amazon Dev Center India - Hyderabad - A85
Posted today
Job Viewed
Job Description
At Amazon Worldwide Returns & ReCommerce (WWRR), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line.
WWRR includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. We are looking for a skilled process improvement specialist to be a part of the Product Lifecycle Support team. In this role, you will be working with brands, product managers, software developers, program managers, and operational partners to improve the seller experience. As a Process Improvement Specialist, you will champion global Amazon processes, identify improvement opportunities, and drive the change management, testing, and content creation for new seller experience products worldwide. The ideal candidate has strong business acumen, have the ability to communicate with stakeholders on multiple levels, demonstrate ownership, and will be comfortable with ambiguity while working in a fast-paced and dynamic environment.
Key job responsibilities
- gather seller/brand feedback by conducting seller/brand level engagement
- conduct user research/ user testing / feedback collection for seller facing features
- share seller/brand learnings with PLS team and RCX to help drive SPX improvements (in year, OP and 3YP)
- connect with the Account managers and seller partners to gather seller/brand feedback and setup scalable mechanisms to gather it.
- continuously improve intake and enrollment SOPs for teams who will use these SOPs to market and enroll Selling Partner into PLS
- Experience with MS Outlook, Excel, and Word
- Strong written and verbal communication skills
- A self-starter who possess intellectual curiosity; proven track record to deep dive, root cause, and drive business improvements with the customer in mind
- Proven ability to drive decisions through data and analytics, utilizing tools such as SQL, Tableau, and Excel
- Prior experience with seller/brand engagements/account managers
- Prior experience with stakeholder management
- Experience with data collection, analysis and reporting
- Experience working with international teams, with an understanding of EU and US regional nuances.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
WWRR includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. We are looking for a skilled process improvement specialist to be a part of the Product Lifecycle Support team. In this role, you will be working with brands, product managers, software developers, program managers, and operational partners to improve the seller experience. As a Process Improvement Specialist, you will champion global Amazon processes, identify improvement opportunities, and drive the change management, testing, and content creation for new seller experience products worldwide. The ideal candidate has strong business acumen, have the ability to communicate with stakeholders on multiple levels, demonstrate ownership, and will be comfortable with ambiguity while working in a fast-paced and dynamic environment.
Key job responsibilities
- gather seller/brand feedback by conducting seller/brand level engagement
- conduct user research/ user testing / feedback collection for seller facing features
- share seller/brand learnings with PLS team and RCX to help drive SPX improvements (in year, OP and 3YP)
- connect with the Account managers and seller partners to gather seller/brand feedback and setup scalable mechanisms to gather it.
- continuously improve intake and enrollment SOPs for teams who will use these SOPs to market and enroll Selling Partner into PLS
BASIC QUALIFICATIONS
- 2+ years’ experience in Program or Project Management with experience in stakeholder management- Experience with MS Outlook, Excel, and Word
- Strong written and verbal communication skills
- A self-starter who possess intellectual curiosity; proven track record to deep dive, root cause, and drive business improvements with the customer in mind
- Proven ability to drive decisions through data and analytics, utilizing tools such as SQL, Tableau, and Excel
PREFERRED QUALIFICATIONS
- Prior experience in seller-facing process optimization- Prior experience with seller/brand engagements/account managers
- Prior experience with stakeholder management
- Experience with data collection, analysis and reporting
- Experience working with international teams, with an understanding of EU and US regional nuances.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
This advertiser has chosen not to accept applicants from your region.
8