64 Business Process Management jobs in Noida
Senior Management Consultant - Business Process Improvement
Posted 4 days ago
Job Viewed
Job Description
Responsibilities:
- Conduct in-depth analysis of existing business processes to identify inefficiencies and areas for optimization.
- Develop and implement strategies for business process re-engineering (BPR) and continuous improvement.
- Utilize frameworks such as Lean, Six Sigma, and Agile to drive process improvements.
- Design and document future-state processes, ensuring alignment with strategic objectives.
- Lead cross-functional teams in the implementation of process changes and monitor their effectiveness.
- Develop key performance indicators (KPIs) to measure process performance and identify ongoing improvement opportunities.
- Create compelling business cases for proposed process improvements, highlighting expected benefits and ROI.
- Facilitate workshops and training sessions to embed a culture of continuous improvement within client organizations.
- Manage client engagements, ensuring timely delivery of high-quality deliverables and maintaining strong stakeholder relationships.
- Stay current with industry best practices and emerging trends in operational excellence and process management.
- Master's degree in Business Administration, Operations Management, Engineering, or a related field.
- A minimum of 8 years of progressive experience in management consulting, with a strong focus on business process improvement.
- Demonstrated expertise in Lean, Six Sigma (Green Belt or Black Belt certification preferred), or other process optimization methodologies.
- Proven track record of successfully leading and implementing complex process improvement projects.
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong project management capabilities and experience managing multiple concurrent projects.
- Exceptional communication, presentation, and facilitation skills.
- Ability to work effectively with diverse teams and influence stakeholders at all levels.
- Experience in developing and implementing change management strategies.
- Proficiency in process mapping and modeling tools.
Business Operations Manager
Posted today
Job Viewed
Job Description
We are seeking an experienced Operations Manager / Business Development Manager to head our Indian operations. The ideal candidate will drive business growth, manage the team, and ensure smooth and profitable functioning of the branch.
Location: Delhi NCR (preferably Gurgaon) – Hybrid (Work from Home + Occasional client visits & office meetings)
Employment Type: Full-time, permanent (EA Industrial Engineering India Pvt Ltd)
Business Operations Associate
Posted today
Job Viewed
Job Description
About Us
Data Peace aims to bridge the gap between humans and machines. We see ourselves as a
research organization developing commercially viable products and services in the space of
cloud enablement, Deep Learning, Machine Learning, and Big Data. We encourage our people
to dive in, roll up their sleeves and take on the many opportunities bound to come their way. We
believe that in order to encourage an environment where technology thrives we must create one
where employees thrive too. At Data Peace, we provide our employees with the opportunity to work on cutting-edge technologies in a growth conducive and progressive work environment.
- Demonstrating and presenting products
- Serve as the lead point of contact for all customer account management matters
- Attending on-site and off-site meetings
- Negotiating contracts and packages
- Communicating with clients and solving issues
- Coordinating with business and IT team to give a seamless experience to the customer
- Maintaining reports, MIS and data for clients, vendors and partners
- Helping business team in resource management
- Manage customer incoming calls to solve possible issues
- Identify and assess our customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Looking after pre & post-sales requirements
- Supporting invoice generating process
- Working on marketing collaterals, presentations and research work
- Keep records of customer interactions, process customer accounts, and file documents
- Design strategies for performing business analysis and associate initiatives for the increase in profits.
- Prepare various analytical processes for clients and perform regular quality checks on various processes and ensure timely delivery.
- Collaborate with all internal and external teams and perform troubleshooting on all client issues and ensure timely resolution.
Experience: Minimum 6 months to 2 years
CTC- Upto 5 LPA
Skill(s) required:
- MS-Office Suite
- English Proficiency (Spoken & Written)
- Interactive & Self
- motivated
- Problem-solving attitude
Job Location: Work from Home/sometimes onsite
Perks
Flexible working hours
5 days work week
Collaborative environment
**Salary**: ₹400,000.00 - ₹500,000.00 per year
Schedule:
- Day shift
Ability to commute/relocate:
- New Delhi - 110044, Delhi: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your current salary?
- What is your expected salary?
- How soon you can join us?
**Experience**:
- total work: 1 year (preferred)
Business Operations Associate
Posted today
Job Viewed
Job Description
**About Us**
Data Peace aims to bridge the gap between humans and machines. We see ourselves as a
research organization developing commercially viable products and services in the space of
cloud enablement, Deep Learning, Machine Learning, and Big Data. We encourage our people
to dive in, roll up their sleeves and take on the many opportunities bound to come their way. We
believe that in order to encourage an environment where technology thrives we must create one
where employees thrive too. At Data Peace, we provide our employees with the opportunity to work on cutting-edge technologies in a growth conducive and progressive work environment.
- Demonstrating and presenting products
- Serve as the lead point of contact for all customer account management matters
- Attending on-site and off-site meetings
- Negotiating contracts and packages
- Communicating with clients and solving issues
- Coordinating with business and IT team to give a seamless experience to the customer
- Maintaining reports, MIS and data for clients, vendors and partners
- Helping business team in resource management
- Manage customer incoming calls to solve possible issues
- Identify and assess our customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Looking after pre & post-sales requirements
- Supporting invoice generating process
- Working on marketing collaterals, presentations and research work
- Keep records of customer interactions, process customer accounts, and file documents
- Design strategies for performing business analysis and associate initiatives for the increase in profits.
- Prepare various analytical processes for clients and perform regular quality checks on various processes and ensure timely delivery.
- Collaborate with all internal and external teams and perform troubleshooting on all client issues and ensure timely resolution.
**Experience: Minimum 6 months to 2 years**
**CTC- Upto 5 LPA**
Skill(s) required:
- MS-Office Suite
- English Proficiency (Spoken & Written)
- Interactive & Self
- motivated
- Problem-solving attitude
Job Location: Work from Home/sometimes onsite
Perks
Flexible working hours
5 days work week
Collaborative environment
**Salary**: ₹400,000.00 - ₹500,000.00 per year
Schedule:
- Day shift
Ability to commute/relocate:
- New Delhi - 110044, Delhi: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your current salary?
- What is your expected salary?
- How soon your can join us?
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
Process Improvement Lead
Posted 4 days ago
Job Viewed
Job Description
Job Location: Noida Sec 135
Work Timings: Fully Night Shifts - All 5 Days WFO (Mandate)
Certification: Six Sigma (Mandate)
About the Role:
As an innovation leader, you'll be the central coordinator of several innovation initiatives for clients operations & processes, ensuring objective alignment and systematic execution. You'll be responsible for providing actionable insights, compelling narratives, and to propose and drive business transformation initiatives for clients.
Key Responsibilities:
- Synthesize data analysis into compelling narratives for different stakeholders (internal/external).
- Partner with the client success leader to identify and prioritize innovation opportunities across clients CX operations
- Lead and mentor a team of 3–4 business analysts, setting priorities and ensuring quality and consistency of insights
- Champion continuous-improvement initiatives by developing business cases, estimating ROI, and driving execution with cross-functional teams
- Collaborate with operations, process excellence, and technology teams to implement recommendations and track outcomes
Skills and Qualifications:
- 7–12 years of experience in analytics, consulting, or process-improvement roles within BPO/CRM environments
- Deep understanding of contact-center metrics (CSAT, FCR, AHT) and customer-journey mapping
- Proven track record of leading teams, influencing C-suite stakeholders, and delivering measurable business impact
- Comfortable operating in a global, multi-geography delivery model, liaising across NA, EU, APAC sites
- Strong analytical acumen for interpreting complex data patterns and conducting root-cause analysis
- Exceptional storytelling, presentation, and consulting skills for executive-level communication.
- Proficiency in BI tools (Power BI, Tableau), Excel, SQL, and familiarity with analytics software or AI platforms
- Project management and leadership capabilities, including stakeholder influence and cross-team coordination
- Process-improvement expertise and intellectual curiosity to drive testing and actionable change
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace change and innovate courageously
- We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
About TELUS Digital: TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com
Process Improvement Lead
Posted today
Job Viewed
Job Description
Job Location: Noida Sec 135
Work Timings: Fully Night Shifts - All 5 Days WFO (Mandate)
Certification: Six Sigma (Mandate)
About the Role:
As an innovation leader, you'll be the central coordinator of several innovation initiatives for clients operations & processes, ensuring objective alignment and systematic execution. You'll be responsible for providing actionable insights, compelling narratives, and to propose and drive business transformation initiatives for clients.
Key Responsibilities:
- Synthesize data analysis into compelling narratives for different stakeholders (internal/external).
- Partner with the client success leader to identify and prioritize innovation opportunities across clients CX operations
- Lead and mentor a team of 3–4 business analysts, setting priorities and ensuring quality and consistency of insights
- Champion continuous-improvement initiatives by developing business cases, estimating ROI, and driving execution with cross-functional teams
- Collaborate with operations, process excellence, and technology teams to implement recommendations and track outcomes
Skills and Qualifications:
- 7–12 years of experience in analytics, consulting, or process-improvement roles within BPO/CRM environments
- Deep understanding of contact-center metrics (CSAT, FCR, AHT) and customer-journey mapping
- Proven track record of leading teams, influencing C-suite stakeholders, and delivering measurable business impact
- Comfortable operating in a global, multi-geography delivery model, liaising across NA, EU, APAC sites
- Strong analytical acumen for interpreting complex data patterns and conducting root-cause analysis
- Exceptional storytelling, presentation, and consulting skills for executive-level communication.
- Proficiency in BI tools (Power BI, Tableau), Excel, SQL, and familiarity with analytics software or AI platforms
- Project management and leadership capabilities, including stakeholder influence and cross-team coordination
- Process-improvement expertise and intellectual curiosity to drive testing and actionable change
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace change and innovate courageously
- We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
About TELUS Digital: TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com
Process Improvement Engineer
Posted 3 days ago
Job Viewed
Job Description
- Analyzing current production and operational processes to identify areas for improvement and cost reduction.
- Developing and implementing new processes and workflows to enhance efficiency and quality.
- Utilizing lean manufacturing principles and Six Sigma methodologies (DMAIC, DMADV) to drive continuous improvement.
- Designing experiments to test and validate process changes.
- Collecting and analyzing data to measure process performance and identify trends.
- Developing and implementing performance metrics and dashboards.
- Training staff on new processes and best practices.
- Collaborating with cross-functional teams to ensure successful implementation of improvement initiatives.
- Documenting processes, procedures, and best practices.
- Leading cross-functional teams on improvement projects.
- Bachelor's degree in Industrial Engineering, Mechanical Engineering, Operations Management, or a related field.
- Minimum of 3 years of experience in process improvement, operations analysis, or a related role.
- Proficiency in process mapping tools (e.g., Visio) and statistical analysis software (e.g., Minitab).
- Certified Lean Six Sigma Green Belt or Black Belt is highly desirable.
- Strong analytical, problem-solving, and critical-thinking skills.
- Excellent communication and interpersonal skills, essential for remote collaboration.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Experience with data analysis and performance measurement.
- A proactive approach to identifying and implementing solutions.
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Process Improvement Lead
Posted 4 days ago
Job Viewed
Job Description
Work Timings: Fully Night Shifts - All 5 Days WFO (Mandate)
Certification: Six Sigma (Mandate)
About the Role:
As an innovation leader, you'll be the central coordinator of several innovation initiatives for clients operations & processes, ensuring objective alignment and systematic execution. You'll be responsible for providing actionable insights, compelling narratives, and to propose and drive business transformation initiatives for clients.
Key Responsibilities:
Synthesize data analysis into compelling narratives for different stakeholders (internal/external).
Partner with the client success leader to identify and prioritize innovation opportunities across clients CX operations
Lead and mentor a team of 3–4 business analysts, setting priorities and ensuring quality and consistency of insights
Champion continuous-improvement initiatives by developing business cases, estimating ROI, and driving execution with cross-functional teams
Collaborate with operations, process excellence, and technology teams to implement recommendations and track outcomes
Skills and Qualifications:
7–12 years of experience in analytics, consulting, or process-improvement roles within BPO/CRM environments
Deep understanding of contact-center metrics (CSAT, FCR, AHT) and customer-journey mapping
Proven track record of leading teams, influencing C-suite stakeholders, and delivering measurable business impact
Comfortable operating in a global, multi-geography delivery model, liaising across NA, EU, APAC sites
Strong analytical acumen for interpreting complex data patterns and conducting root-cause analysis
Exceptional storytelling, presentation, and consulting skills for executive-level communication.
Proficiency in BI tools (Power BI, Tableau), Excel, SQL, and familiarity with analytics software or AI platforms
Project management and leadership capabilities, including stakeholder influence and cross-team coordination
Process-improvement expertise and intellectual curiosity to drive testing and actionable change
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We passionately put our customers and communities first
We embrace change and innovate courageously
We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
About TELUS Digital: TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com
Graduate Trainee - Business Operations
Posted 3 days ago
Job Viewed
Job Description
As a Graduate Trainee, you will:
- Support the planning and execution of business projects.
- Conduct market research and competitive analysis.
- Analyze business data to identify trends and provide actionable insights.
- Assist in the development and implementation of process improvements.
- Contribute to the creation of business reports and presentations.
- Collaborate with different departments to understand business operations.
- Learn about strategic decision-making and operational efficiency.
- Participate in team meetings and contribute to problem-solving discussions.
- Develop professional skills in a corporate environment.
- Undertake special assignments as directed by management.
Business Operations Associate V
Posted today
Job Viewed
Job Description
Plan, schedule, and coordinate key business processes to ensure operational efficiency.
Collaborate with stakeholders to identify and implement business process improvements that manage costs, integrate new/existing business operations, and adapt to regulatory changes.
Create and execute plans to support strategic business initiatives.
Apply innovative approaches to solve complex problems independently.
Leverage expert technical and business knowledge to guide decision-making.
Frequently determine methods and procedures for new projects and tasks.
Supervise and guide team members in the absence of higher management.
Required Skills & Qualifications:
Excellent written and verbal communication skills.
Strong skills in
MS Excel, SharePoint, and MS Office .
Prior experience with
IT server certificate renewals .
Strong follow-up skills with governance and compliance capability.
Ability to work independently on highly complex assignments with minimal supervision.
Proven ability to manage multiple priorities effectively.
Preferred:
Experience in business process improvement methodologies.
Exposure to cross-functional collaboration in a fast-paced environment.