97 Business Process Services jobs in Mumbai
AVP - Business Transformation & Process Management - Housing
Posted 1 day ago
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Job Description
Job Purpose To manage all activities pertaining to housing finance projects with leverage of Technology digitalize and automation that will impact the way the housing business operates.
ResponsibilitiesCore Responsibilities:
Anchor business imperatives in terms of transformation, process re-engineering, continuous improvement, analytics, digital strategy, digital transformation.Responsible for facilitating end-to-end digital strategy, design and automation of the companys digital roadmap for business solutions and creating the bridge between data science and the business operations.Articulate business needs with supporting facts and business value for recommended solutions.Understand workflow based on logic and establish an understanding of current state of the business process and conceptualize the future state of the same in an automated solution by articulating the roadmap in the form of BRD.Take complete ownership of preparing automation solution, designing frameworks and lead the implementation of strategy, plans and execution of the project.
Qualification - Graduate / Post Graduate
Specialist SCM Process Management - Materials Management
Posted today
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Job Description
About BASF in India
BASF has successfully partnered India’s progress for more than 130 years. As of the end of 2024, BASF had 2,411 employees in India with 8 production sites and 42 offices throughout the country. The Innovation Campus Mumbai and the Coatings Technical Center in Mangalore are both part of BASF’s global technology platform. In 2024, BASF registered sales of approximately €2.4 billion to customers in India. Further information is available on
Objectives of the Position
Drive the development and optimization of the global supply chain processes of the business unit Cellasto, focusing on Order to Cash, transport management and foreign trade.
Ensure SAP-system functionality in respective areas and act as first level support for the global team.
Participate and/or lead respective projects incl. coordination of global activities.
Main Areas of Responsibilities and Key Activities
Main Responsibilities
Support, optimize and develop global sales, delivery, transport management and foreign trade processes mainly in our SAP system. Salesforce is part of our system landscape.
Drive implementation of solutions in collaboration as Interface between Cellasto business and Central GD experts.
Global first Level Support / Assistance cross-functional in Day-to-day business.
You support the development of business unit or customer specific labels in our SAP environment and ensure global harmonization of label printing.
You will be part of BASF test user community to facilitate SAP system upgrades, which includes execution and documentation of test cases and support of error correction.
Ensure adherence to global process standards and best practice sharing.
Cooperate with the relevant global and regional units, functions, sites and subcontractors.
Projects
Lead / Coordinate global IT / SCM projects and implement harmonized processes / solutions with project and process documentation, tests, trainings.
Support the Change management in the affected functions. Conduct the needed knowledge transfer for proper system usage and ensure process adherence in the respective units.
Continuous identification of process improvement opportunities.
Costs, Performance & Compliance
Obtain long-term performance improvements, monitor targets / key performance indicators (KPI + PPI) incl. identification of saving potentials.
Timely implementation of sustainable countermeasures in the event of a deviation.
Job Requirements
Master’s degree in Business, Supply Chain, Logistics, Information technologies or of related disciplines
Fluent in English, German or Mandarin would be a plus
Working experience in Supply Chain or IT functions related to Supply Chain
Knowledge of supply chain and sales/OTC related processes and tools
Project experience
Presentation skills
Self-driven and taking initiative to learn and experiment
Ability to think strategic and continuously improve processes. Proven ability to solve problems and pro-actively implement solutions
Strong communication skills – good presenter
Ability to work effectively in virtual teams
Strong knowledge of SAP, SalesForce would be a plus
Advanced MS Office skills
Service excellence competencies (Team Player, Positive attitude, etc.)
Availability for flexible working hours (as required for a global role) and overseas travel on demand
Specialist SCM Process Management - Order to Cash
Posted today
Job Viewed
Job Description
About BASF in India
BASF has successfully partnered India’s progress for more than 130 years. As of the end of 2024, BASF had 2,411 employees in India with 8 production sites and 42 offices throughout the country. The Innovation Campus Mumbai and the Coatings Technical Center in Mangalore are both part of BASF’s global technology platform. In 2024, BASF registered sales of approximately €2.4 billion to customers in India. Further information is available on
Objectives of the Position
Drive the development and optimization of the global supply chain processes of the business unit Cellasto, focusing on Order to Cash, transport management and foreign trade.
Ensure SAP-system functionality in respective areas and act as first level support for the global team.
Participate and/or lead respective projects incl. coordination of global activities.
Main Areas of Responsibilities and Key Activities
Main Responsibilities
Support, optimize and develop global sales, delivery, transport management and foreign trade processes mainly in our SAP system. Salesforce is part of our system landscape.
Drive implementation of solutions in collaboration as Interface between Cellasto business and Central GD experts.
Global first Level Support / Assistance cross-functional in Day-to-day business.
You support the development of business unit or customer specific labels in our SAP environment and ensure global harmonization of label printing.
You will be part of BASF test user community to facilitate SAP system upgrades, which includes execution and documentation of test cases and support of error correction.
Ensure adherence to global process standards and best practice sharing.
Cooperate with the relevant global and regional units, functions, sites and subcontractors.
Projects
Lead / Coordinate global IT / SCM projects and implement harmonized processes / solutions with project and process documentation, tests, trainings.
Support the Change management in the affected functions. Conduct the needed knowledge transfer for proper system usage and ensure process adherence in the respective units.
Continuous identification of process improvement opportunities.
Costs, Performance & Compliance
Obtain long-term performance improvements, monitor targets / key performance indicators (KPI + PPI) incl. identification of saving potentials.
Timely implementation of sustainable countermeasures in the event of a deviation.
Job Requirements
Master’s degree in Business, Supply Chain, Logistics, Information technologies or of related disciplines
Fluent in English, German or Mandarin would be a plus
Working experience in Supply Chain or IT functions related to Supply Chain
Knowledge of supply chain and sales/OTC related processes and tools
Project experience
Presentation skills
Self-driven and taking initiative to learn and experiment
Ability to think strategic and continuously improve processes. Proven ability to solve problems and pro-actively implement solutions
Strong communication skills – good presenter
Ability to work effectively in virtual teams
Strong knowledge of SAP, SalesForce would be a plus
Advanced MS Office skills
Service excellence competencies (Team Player, Positive attitude, etc.)
Availability for flexible working hours (as required for a global role) and overseas travel on demand
Industry Consultant-Consulting Services
Posted 10 days ago
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Job Description
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
**Your role and responsibilities**
* Advanced Packaging SME - Overall 15 plus years of Industry experience (Electronics/Semiconductors)
* Handon working experience on electronics product engineering and development area.
* Knowledge/experience in outsourced semiconductor assembly and test (OSAT) operations, including: traditional and advanced assembly and test processes, terminology, data requirements, implications of OSAT services on MES, (B2B-SCM-MES integration)
* Design validation, Foundry fabrication experience
* Knowledge of any Semiconductor MES System in the market (FactoryWorks, OpsCenter, Critical Manufacturing, SiView)Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
**Required technical and professional expertise**
* Minimum 10 + years of experience into Semiconductor / electronics product engineering and development.
* Knowledge/experience in outsourced semiconductor assembly and test (OSAT) operations, including: traditional and advanced assembly and test processes, terminology, data requirements, implications of OSAT services on MES, (B2B-SCM-MES integration)
* Electronics product engineering and development (From OSAT, EMS industries)
* Foundry fabrication experience
* Knowledge of any Semiconductor MES System in the market (FactoryWorks, OpsCenter, Critical Manufacturing, SiView)
**Preferred technical and professional experience**
* Handon working experience on electronics product engineering and development area (From OSAT, EMS industries)
* Knowledge/experience in outsourced semiconductor assembly and test (OSAT) operations, including: traditional and advanced assembly and test processes, terminology, data requirements, implications of OSAT services on MES, (B2B-SCM-MES integration)
* Design validation, Foundry fabrication experience, Discrete Manufacturing (PP) skills preferred.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Industry Consultant-Consulting Services
Posted 10 days ago
Job Viewed
Job Description
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
**Your role and responsibilities**
* Advanced Packaging SME - Overall 15 plus years of Industry experience (Electronics/Semiconductors)
* Handon working experience on electronics product engineering and development area.
* Knowledge/experience in outsourced semiconductor assembly and test (OSAT) operations, including: traditional and advanced assembly and test processes, terminology, data requirements, implications of OSAT services on MES, (B2B-SCM-MES integration)
* Design validation, Foundry fabrication experience
* Knowledge of any Semiconductor MES System in the market (FactoryWorks, OpsCenter, Critical Manufacturing, SiView)Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
**Required technical and professional expertise**
* Minimum 10 + years of experience into Semiconductor / electronics product engineering and development.
* Knowledge/experience in outsourced semiconductor assembly and test (OSAT) operations, including: traditional and advanced assembly and test processes, terminology, data requirements, implications of OSAT services on MES, (B2B-SCM-MES integration)
* Electronics product engineering and development (From OSAT, EMS industries)
* Foundry fabrication experience
* Knowledge of any Semiconductor MES System in the market (FactoryWorks, OpsCenter, Critical Manufacturing, SiView)
**Preferred technical and professional experience**
* Handon working experience on electronics product engineering and development area (From OSAT, EMS industries)
* Knowledge/experience in outsourced semiconductor assembly and test (OSAT) operations, including: traditional and advanced assembly and test processes, terminology, data requirements, implications of OSAT services on MES, (B2B-SCM-MES integration)
* Design validation, Foundry fabrication experience, Discrete Manufacturing (PP) skills preferred.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Managing Consultant, Advisors & Consulting Services, Marketing
Posted 8 days ago
Job Viewed
Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Managing Consultant, Advisors & Consulting Services, Marketing
Managing Consultant - Digital Marketing
Advisors & Consulting Services
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Marketing consultants lead the strategy development and implementation of campaigns and engagements for clients. They use customer data to provide deep direct marketing expertise across channels, evaluating campaign results and adapting the approach to optimize marketing performance.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: this role as the pivot in a thrilling marketing services transformation. It's about fully embracing and fueling change while seamlessly balancing traditional marketing endeavors. This profile thrives in a dynamic environment, contributing ideas, and actively steering this transformational journey.
Roles and Responsibilities
Client Impact
- Deliver exceptional digital marketing initiatives guided by data analytics, ensuring measurable business impact
- Take charge of client projects, collaborating to conceptualize and execute impactful campaigns
- Lead the creation and end-to-end execution of Marketing Services projects focusing on financial performance and impact
- Implement data-driven digital marketing solutions, including campaigns, marketing automation, and lifecycle management initiatives
- Ensure operational project execution within agreed milestones and budget
- Manage creative development and media planning, meeting high-quality standards aligned with client needs
- Assess, recommend and improve the performance of client's marketing activities by using data insights and data visualization tools
Team Collaboration & Culture
- Collaborate with internal and external marketing partners to support business growth
Qualifications
- Hands-on Experience: extended experience in integrated marketing, with a strong focus on digital marketing planning and data-driven implementation
- Client Management: Proven track record in managing client accounts and leading digital marketing solutions
- Project Execution: Ability to plan and execute marketing strategies and campaigns across key marketing channels to drive impactful outcomes
- Collaboration: Thrive in a matrix organization structure, manage internal and external stakeholders effectively
- Communication: Excellent communication and presentation skills, capable of influencing colleagues and clients on the value of digital marketing projects
- Innovation: Show the ability to ideate, manage, and roll out complex and competitive digital marketing initiatives
- Education: Relevant marketing degree or equivalent experience needed
- Ability to communicate effectively in English and the local office language (if applicable)
- Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Consultant - Process Safety Management (PSM)
Posted 1 day ago
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Job Description
Purpose Statement
We are looking for Process Safety Professionals having a strong combined background in Operations and Consulting of 20+ years', to join our fast-growing Management Consulting business. Hands-on exposure to manufacturing operations, especially in high-hazard industries in line management, and EHS functional experience in consulting is highly desirable.
We are a dynamic organization with strong core values, and a fast-growing team with a differentiated focus on client outcomes. The incumbent is expected to be a high-energy, resourceful, analytical individual with strong communication skills and a passion for results. He / she will leverage expertise in process safety, risk management, and cultural transformation to create value for clients. The role requires working closely with subject matter experts and other dss team members to design and execute practical solutions that improve safety and operational reliability.
The person should be adept at applying risk-based and hypothesis-led approaches to identify focus areas quickly and implement effective interventions. Collaboration with project teams, clients' leadership, and operations staff will be key to achieving the desired objectives. The consultant will also be expected to connect with our global network of experts, to design innovative safety solutions, and apply them to client situations.
With our strong and ambitious regional growth plans, this is an excellent time for passionate and skilled process safety professionals to join us. The right individuals will likely take on broader responsibilities beyond the core role, with significant opportunities for career growth within dss+.
Key Accountabilities
- Consulting Project Delivery – Primary Focus Area
Create value for clients by framing safety challenges, conducting risk analyses, developing interventions, and supporting execution on the ground. Apply expertise in process safety techniques (HAZOP, LOPA, SIL, QRA, etc.) to strengthen client safety systems. Lead the implementation and improvement of PSM elements such as Process Safety Information, Process Hazards Analysis, Management of Change (MOC), PSSR, Asset Integrity, and Emergency Response Planning, etc. Work with stakeholders across all levels to drive safety culture and improve operational risk control
- Support Business Development
Identify process safety opportunities during engagements and support business development teams in expanding client relationships
- IP Development
Develop differentiated perspectives, POVs, and articles on process safety to help position dss+ as a thought leader
- People Development
Inspire, role model, coach, and motivate team members and client stakeholders. Play an active role in developing the next generation of process safety consultants
Knowledge, Educational Qualification, Skills and Experience:
- Bachelor's degree in Engineering (Chemical / Mechanical highly preferred). A Master's degree in Engineering or an MBA will be an added advantage
- 20+ years of overall experience in high-hazard industries (Chemicals, Oil & Gas, Refining, Pharmaceuticals, Metals & Mining, etc.)
- Knowledge of the latest trends in PSM and Digitalization
- Significant leadership experience in Process Safety Management and / or consulting with a reputed EHS / PSM consulting firm. 20+ years of overall experience in the manufacturing industry, including:
(a). Senior leadership roles in Operations / Plant Management, leading multi-functional teams in Industry Sectors, e.g., Chemicals, Metals and Mining, Pharmaceutical, Oil & Gas, is a must
(b). Operations Risk Management (ORM) consulting or functional leadership experience, preferably with a reputed EHS Risk management consulting firm
Specifics:
Deep understanding of Process Safety Management elements, encompassing:
- Management of Change (MOC) for technology, facility, and people, PSSR (Pre-Startup Safety Review / Authorization for Startup), Asset Integrity & Reliability – knowledge of inspection, maintenance, and mechanical integrity programs, Process Safety Information (PSI) covering chemical, equipment, and process documentation, Process Hazards Analysis techniques (HAZOP, What-If, LOPA, QRA, SIL, Facility Siting). Reaction Kinetics, Thermodynamics, and Heat/Mass Transfer fundamentals relevant to process hazards
- Experience with both batch and continuous operations in design, operations, and safety reviews
- Operating Procedures & Safe Work Practices, Emergency Response & Planning, Incident Investigation, PSM Audits
- Demonstrated ability to drive safety culture transformation around mindsets and behaviours
- Skilled in analytical problem solving, with advanced Excel and data modelling capabilities
- Strong executive communication and presentation skills; PowerPoint proficiency required, Tableau or other visualization tools would be a plus
- Executive presence, excellent interpersonal skills, and the ability to influence and engage clients at all levels will be required
- Fluency in English, Hindi (both written and spoken) is expected + knowledge of at least 1 Regional Indian Language will be an advantage
- Willingness to travel up to 75% of the time
Note: this job description is intended to present the most important characteristics of the position at a defined point in time. It is acknowledged that duties, objectives, and job requirements may change over time. If these changes become significant, a new job description should be written
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Consultant - Process Safety Management (PSM)
Posted today
Job Viewed
Job Description
Purpose Statement
We are looking for Process Safety Professionals having a strong combined background in Operations and Consulting of 20+ years’, to join our fast-growing Management Consulting business. Hands-on exposure to manufacturing operations, especially in high-hazard industries in line management, and EHS functional experience in consulting is highly desirable.
We are a dynamic organization with strong core values, and a fast-growing team with a differentiated focus on client outcomes. The incumbent is expected to be a high-energy, resourceful, analytical individual with strong communication skills and a passion for results. He / she will leverage expertise in process safety, risk management, and cultural transformation to create value for clients. The role requires working closely with subject matter experts and other dss team members to design and execute practical solutions that improve safety and operational reliability.
The person should be adept at applying risk-based and hypothesis-led approaches to identify focus areas quickly and implement effective interventions. Collaboration with project teams, clients’ leadership, and operations staff will be key to achieving the desired objectives. The consultant will also be expected to connect with our global network of experts, to design innovative safety solutions, and apply them to client situations.
With our strong and ambitious regional growth plans, this is an excellent time for passionate and skilled process safety professionals to join us. The right individuals will likely take on broader responsibilities beyond the core role, with significant opportunities for career growth within dss+.
Key Accountabilities
Consulting Project Delivery – Primary Focus Area
Create value for clients by framing safety challenges, conducting risk analyses, developing interventions, and supporting execution on the ground. Apply expertise in process safety techniques (HAZOP, LOPA, SIL, QRA, etc.) to strengthen client safety systems. Lead the implementation and improvement of PSM elements such as Process Safety Information, Process Hazards Analysis, Management of Change (MOC), PSSR, Asset Integrity, and Emergency Response Planning, etc. Work with stakeholders across all levels to drive safety culture and improve operational risk control
Support Business Development
Identify process safety opportunities during engagements and support business development teams in expanding client relationships
IP Development
Develop differentiated perspectives, POVs, and articles on process safety to help position dss+ as a thought leader
People Development
Inspire, role model, coach, and motivate team members and client stakeholders. Play an active role in developing the next generation of process safety consultants
Knowledge, Educational Qualification, Skills and Experience:
Bachelor’s degree in Engineering (Chemical / Mechanical highly preferred). A Master's degree in Engineering or an MBA will be an added advantage
20+ years of overall experience in high-hazard industries (Chemicals, Oil & Gas, Refining, Pharmaceuticals, Metals & Mining, etc.)
Knowledge of the latest trends in PSM and Digitalization
Significant leadership experience in Process Safety Management and / or consulting with a reputed EHS / PSM consulting firm. 20+ years of overall experience in the manufacturing industry, including:
(a). Senior leadership roles in Operations / Plant Management, leading multi-functional teams in Industry Sectors, e.g., Chemicals, Metals and Mining, Pharmaceutical, Oil & Gas, is a must
(b). Operations Risk Management (ORM) consulting or functional leadership experience, preferably with a reputed EHS Risk management consulting firm
Specifics:
Deep understanding of Process Safety Management elements, encompassing:
Management of Change (MOC) for technology, facility, and people, PSSR (Pre-Startup Safety Review / Authorization for Startup), Asset Integrity & Reliability – knowledge of inspection, maintenance, and mechanical integrity programs, Process Safety Information (PSI) covering chemical, equipment, and process documentation, Process Hazards Analysis techniques (HAZOP, What-If, LOPA, QRA, SIL, Facility Siting). Reaction Kinetics, Thermodynamics, and Heat/Mass Transfer fundamentals relevant to process hazards
Experience with both batch and continuous operations in design, operations, and safety reviews
Operating Procedures & Safe Work Practices, Emergency Response & Planning, Incident Investigation, PSM Audits
Demonstrated ability to drive safety culture transformation around mindsets and behaviours
Skilled in analytical problem solving, with advanced Excel and data modelling capabilities
Strong executive communication and presentation skills; PowerPoint proficiency required, Tableau or other visualization tools would be a plus
Executive presence, excellent interpersonal skills, and the ability to influence and engage clients at all levels will be required
Fluency in English, Hindi (both written and spoken) is expected + knowledge of at least 1 Regional Indian Language will be an advantage
Willingness to travel up to 75% of the time
Note: this job description is intended to present the most important characteristics of the position at a defined point in time. It is acknowledged that duties, objectives, and job requirements may change over time. If these changes become significant, a new job description should be written
Commercial Contract Manager with a Leading IT Consulting Services
Posted 1 day ago
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Job Description
Should have end to end contract management experience independently Drafting, reviewing, negotiating & execution of commercial contracts. Should have understanding of UK Law & managing UK & Ireland Client contracts. LPO exp not considered.
Global HR Process Lead, Talent Management
Posted 1 day ago
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Job Description
What this job involves:
The HR Process Lead (Talent Management & L&D) is responsible for leading efforts to improve the effectiveness and efficiency of Talent Management & L&D processes for the company globally. This includes assessing processes and identifying pain points and root causes; improving processes and identifying opportunities for automation; understanding regional and local nuances; conducting audits; setting out best practices; developing and maintaining content for users and managers. Key processes the HR Process Lead (Talent Management & L&D) will be responsible for improving include (but are not limited to): Performance Management, Succession Planning, Learning and Development, Career Development, Leadership Development, Employee Engagement, Mentoring and Coaching, Global Mobility etc.
What your role will look like:
Process
- Utilize agreed methodology to assess, troubleshoot and improve processes including documenting and implementing changes
- Serve as the central collection point for all common Talent Management & L&D issues related to policy, process and process documentation
- Build and own Talent Management & L&D process taxonomy ensuring compliance
- Contribute to design of the Talent Management & L&D Process roadmap and strategy
- Conduct annual opportunity assessment to assess and address pain points in the process
- Contribute to business cases for Talent Management & L&D
- Drive strategic decision-making and transformation through data analytics, actionable insights, and effective change management practices
Content
- Responsible for developing and maintaining global Talent Management & L&D process maps, guides, FAQs, toolkits etc.
- Provide day-to-day oversight of Talent Management & L&D process documentation on HR Knowledge Management system and any other related platforms
- Routinely review Talent Management & L&D content and work with content owners to update/remove out-of-date or obsolete content
- Manage process documentation creation from ideation to deployment using JLL's brand and content management templates/tools ensuring consistent look and feel of all materials
Technology and data
- Identify where technology can be leveraged to refine or eliminate non-value-add process steps
- Analyze related metrics and data to identify pain points and root causes in day-to-day Talent Management & L&D activities
- Support and drive data analysis work to provide relevant, actionable feedback for the Talent Management & L&D Center of Excellence (COE) leadership
- Conduct global audits to ensure compliance with Talent Management & L&D policies and processes
- Partner with the HR Technologies team to support design and implementation of technology solutions to improve/support Talent Management & L&D processes
- Develop and implement user training to enhance the skills and capabilities of users
- Develop and implement manager training on Talent Management & L&D processes
- Keep well-informed of industry trends and best practices in Talent Management & L&D and process/operational excellence on a global scale
The HR Process Lead (Talent Management & L&D) will work cross-functionally with Talent Management & L&D team members, HR Technologies Team, HR Strategy & Enablement Team (incl. HR Project Mgmt. team).
From time-to-time, the HR Process Lead (Talent Management & L&D) may be required to lead or support processes in other COEs to cover team absences or meet capacity demands.
Skills
- Deep understanding of HR processes and Talent Management & L&D practices
- Process-oriented with knowledge of best practices related to process design
- Ability to understand and document processes in their current state, and identify and document opportunities for improvement
- Highly organized with an understanding of frameworks and methodologies related to process evaluation
- Proven work experience developing, managing, and organizing repositories of content
- Remain up-to-date on relevant legislation and policy compliance requirements
- Working knowledge of content management best practices and leading standards
- Advanced in MS Office suite, including MS Visio, Excel, Word, and PowerPoint
- Excellent organization and time management skills
- Excellent written and verbal communication skills
- Results-focused with the ability to manage competing priorities and multiple stakeholders
- Proactive in achieving results and seeking process improvements
- Attention to detail and an ability to work towards tight deadlines
- Systems - Learning Management Systems (LMS), Performance Management Systems, Skills Assessment and Competency Management Tools, Survey Tools, Workday, SharePoint, ServiceNow, MS Office
Qualifications and Experience
- Bachelor's degree or equivalent work experience
- 5 years of experience in a corporate HR or process role preferred
- Demonstrated expertise in Lean Six Sigma principles or comparable process improvement methodologies
Location:
On-site Gurugram, HR